From Serebra Learning Corporation
Building Cisco Remote Access Networks - Part 5 


This is the final course in a five-part series on Building Cisco Remote Access Networks 1.0 (
BCRAN 1.0). This series teaches students how to build a remote access network to interconnect central sites to branch offices and home office/telecommuters. In addition, controlling access to a central site, as well as how to maximize bandwidth utilization over remote links is covered. This part in the
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Networking Essentials 2nd Edition - Part 3 
This is the third course in a four part series covering the foundation concepts of networking. This series imparts the knowledge and skills required for a foundation in current networking technology for local area networks, wide area networks and the
Internet.
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Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS 


This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot
DNS,
DHCP,
Remote Access,
Network Protocols, IP Routing, and
WINS in a
Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to
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Microsoft Windows 2000 Network Infrastructure Administration Part 5: Enterprise Management 
This is the final course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot
DNS,
DHCP,
Remote Access,
Network Protocols, IP Routing, and
WINS in a
Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the components of
Network Address Translation more...
Java Servlets Part 2: Creating Servlets 
This second course in the series provides the core information needed to teach learners how to create and use servlets. The first course is more of an introductory course and the final course in the series teaches advanced features of servlets. This course teaches how the servlet receives information and requests; how the servlet sends information, including standard
HTML and multimedia content;
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Relational Database Design and Administration 
This course covers the design methodologies and techniques utilized when building an application based on a Relational Database Management System (
RDBMS), using
Structured Query Language (
SQL). The course is based on RDBMS technology and will identify and explain the details and implementation. Designed for individuals in the design and administration of relational databases.
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The OSI Model 
Upon completing this
WestNet e-Learning module, you will be able to explain why the
OSI model was created; name and understand the layers of the OSI reference model; and, describe what an open standard is and why it benefits both vendors and customers.
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From Executive-level Sale to Strategic Partnership 
Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain
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Preparing for the Executive-level Sale Simulation 
...with selling the new fulfillment service to your existing client base, as well as prospecting for new accounts. As you begin preparing to sell the new service, you discover that one of your clients,
MicroGalaxy, is having trouble fulfilling orders due to the growth of their electronic component supply business. They currently use your company for their direct marketing efforts. You talk with
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Closing Executive-level Sales Simulation 
...sponsible for selling these new services to your existing client base, as well as prospecting for new accounts. You have previously identified, researched, and analyzed a promising potential client,
MicroGalaxy Inc. They currently use your company for their direct marketing efforts. MicroGalaxy's electronic component supply business is growing so fast that they're having trouble keeping up with
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The Strategic Account Sales Approach 
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (
SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then
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Understanding Your Customer 
...and where to find business information sources about your client. Next, you'll explore researching your customer's business and key players and applying what you learn to the process of account planning. And finally, you'll gain an understanding of the business fit and how you and your customer can both achieve your desired business objectives. Individuals responsible for sales, sales support,
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Delivering High-Impact Sales Presentations 
...client is when you show the decision makers that you have the right business fit for their needs. You've done a lot of hard work, so when the curtain goes up on your sales presentation, you want an award-winning performance. In this course, you'll learn about the third major component of the strategic account sales (
SAS) approach--presentation. First, you'll learn how to plan and develop a
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The Territorial Account Sales Approach 
A successful sales track record doesn't come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then,
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Delivering High-impact Territorial Account Sales TAS Presentations 
...ation is the most important meeting you'll have with your client. This is when you show the decision makers that you have the right product and business fit for their needs. You've done a lot of hard work, so when you make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways
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Relationship Management Building the Client Relationship 
...Client
Relationship, you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn how to create and conduct an effective needs assessment and how to turn this needs assessment into a shared vision with your client. You will also learn specific action items to help you build trust with a client,
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Relationship Management Preparing the Client Relationship 
...Client
Relationship, you will learn about the importance of developing a relationship with a client in which you serve not as a salesperson, but as a trusted advisor. You will learn what unique needs clients have as a result of the
Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a
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Relationship Management Maintaining the Client Relationship 
...Client
Relationship, you will learn about the differences between short-term and long-term customer relationships, as well as the causes and advantages of these relationships. You will also identify methods of keeping and extending the client relationship into future endeavors. Finally, you will learn about techniques for measuring success in the client relationship, and which techniques might
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The Client-Consultant Relationship 
...clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, and build teams
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Essentials of External Consulting 
...your organization. For such a role, you'll need excellent client-facing skills. These include communication and listening, presenting, report-writing, meetings and negotiation. Combining this with, in equal measure, qualities of leadership, creativity, and emotional intelligence. In this course, you'll find out more about the role of an external consultant. You'll also see how, with the key
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Consulting with the Internal Client Simulation 
Internal consultants have become more and more prevalent in the business world today. Rather than hiring an outside firm, many companies are building their own internal consulting units. These units are faster, cheaper, and more connected to the projects they manage. Internal consultants within these units must have strong communication, research, diagnostic, and presentation skills. In this
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Evaluating Internal Assignments 
So, is it success or failure? It's crucial that you take time to review your project and confirm outcomes on completion. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an internal consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Essentials of Internal Consulting 
You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This
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Evaluation and Review 
So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This
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Managing Delivery 
...clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can
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Diagnosing and Planning 
.... They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the client's particular business, you must have a knowledge of the organization. Each organization is unique: there are different people and different challenges. One size does not fit all. You cannot respond to each and every organization in
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A Workable Solution for Internal Clients 
One of the many challenges of working as an internal consultant is that of "making things happen."
But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You
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Establishing a Relationship with Internal Clients 
...clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in
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Internal Consulting Skills 
What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your
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The Technical Professional as Internal Consultant 
Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the
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Creating Effective Contracts 
When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting
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Managing the Execution and Control of IT Projects 
Did you know that the average IT project has cost overruns of nearly 200 percent, and that almost 30 percent of all IT projects fail? Why do you think IT projects are so vulnerable to cost overruns and failure? How can you ensure that your project does not end up as one of these statistics? You can avoid being a statistic by managing project scope, cost, and scheduling. As you go through this
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Stakeholder Interests and Cultural Diversity PMBOK aligned 
...mpeting interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect. But that's not all. In an increasingly global network, project managers won't get far without an understanding of cultural
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Presentation Resources Available to You 
This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
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Process Management Skills 
...at organizing and scheduling activities such as meetings, client conferences, and personnel reviews. Process
Management Skills will also assist you in setting goals and accomplishing tasks in less time but with higher quality. Applying these important strategies will also help you lower stress in your day-to-day dealings, making you more productive and your day more rewarding. This course is
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Initiating a Succession Plan Simulation 
...wned subsidiary of
Ulema,
Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets and write reports with extremely short turnaround
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Implementing a Succession Plan Simulation 
...owned subsidiary of
Ulema Inc., produces single and multi-client studies on fast moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order remain profitable, the company relies on a highly skilled research and production staff to collate data, analyze markets, and write reports with extremely short turn-around
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Attorney-Client Privilege 
...client privilege that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege encourages open and honest
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JavaScript Browser Objects 
This course describes various browser objects, such as frames, windows, and documents. The course also covers various other objects, such as date, time, and history objects. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior experience in
HTML and designing
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Advanced JavaScript 
This course describes advanced document properties. The course also covers the concepts related to cookies, plug-ins, and
LiveWire. It also teaches how to implement security by performing data tainting. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior
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JavaScript Fundamentals 
This course describes the features of
JavaScript and compares JavaScript with other technologies, such as
Java. The course also covers the fundamentals of JavaScript programming, JavaScript variables, operators, loops, and conditional statements. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and
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JavaScript Programming 
This course describes the features of
Java Script, such as arrays, forms, and events. The course also covers concepts related to object hierarchy in JavaScript, and string, math, and number object. This course is designed for application developers and authors who plan, design and implement web-based business solutions on intranets, extranets, and internets. The student should have prior
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Visual Basic 6 0 Enterprise Client Server Development Part 1 
...s course introduces developing programs for an enterprise client/server environment. It introduces multi-tier application architecture, reviews how to instantiate a
COM component, and describes how to make and compile COM configurations. It also describes how COM components are registered and identified in the
Windows registry. This course also introduces the concept of transactions and
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Visual Basic 6 0 Enterprise Client Server Dev Part II 
Microsoft
Transaction Server (
MTS) is a tool that enlists objects and their associated resources into transactions, and manages those transactions to ensure that changes to data are made correctly. This course discusses the role of transactions in MTS, and explains how MTS uses a context to manage objects and transactions. Additionally, it covers the steps required to build MTS components that
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Visual Basic 6 0 ActiveX COM Part I 
This course builds and extends the skills beyond basic
Visual Basic programming by introducing
ActiveX components and the
Component Object Model (
COM). The Component Object Model (COM) is an open, extensible standard on which ActiveX is based. By understanding COM, you can design applications from components that communicate through a common set of interfaces. Component software development cuts
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Web-form Creation with C 2005 and ASP NET 2 0 
To create web forms with server controls, event handlers, state-management capabilities, navigation controls, validation features, globalization, and accessibility features, to configure web-application settings, to redirect users to other web pages, and to optimize pages
Individuals who wish to use the .NET Framework 2.0 with
Visual Studio 2005, C# 2005, and
ASP.NET 2.0 to develop web-based
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Web-form Creation with Visual Basic 2005 and ASP NET 2 0 
To create web forms with server controls, event handlers, state-management capabilities, navigation controls, validation features, globalization, and accessibility features, to configure web-application settings, to redirect users to other web pages, and to optimize pages
Individuals who wish to use the .NET Framework 2.0 with
Visual Studio 2005,
Visual Basic 2005, and
ASP.NET 2.0 to develop
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