Client Web-based Seminars - Training Resources

Use Customer Service to Win Loyal Clients ...Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract  more...

Advanced Customer Service Planning for Services Firms ...gn Your Firm s Service Delivery With The Desires of Your Clients According to the American Society of Quality, 68% of clients leave because of an attitude of indifference from a company employee. Excellent customer service doesn't happen by accident. It is designed, planned, and scripted to account for every aspect of the customer service experience. Most services firms cross their fingers  more...

Business-to-Business Prospecting ...this webinar you ll learn how to: Create your ICP (Ideal Client Profile) allowing you to become focused on real opportunities. Write compelling case studies to showcase the results you ve created for current customers as a powerful tool to attract new customers. Give quality leads to get quality referrals. Write powerful proposals Proving the return-on-investment of your solution. Join us  more...

Customer Service for a Social Media World ...Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you  more...

Differentiation Strategies for Financial Advisors ... Stories To Stand Out From Your Competitors and Win More Clients The competition for new clients is fierce in the financial advisor industry. You're up against the big guys who offer a comprehensive suite of financial services as well as financial advisors deeply entrenched in the region for ages. Although competition is tough, there is a secret strategy for becoming the victor -- develop a  more...

Create a Client Experience to Grow Your Financial Advisor Practice ... a Consistent, Memorable Impression Over 80% of surveyed clients said they were dissatisfied with their financial advisor. That's pretty scary if that includes your client base. You certainly can blame the economy for some of your client s frustration but are you responsible too? How you define the client experience affects, not only retention, but also the new clients driven to you if you  more...

Sharpen Your Communication Skills to Drive Revenue ...eal Burgis, Ph.D and certified executive coach, helps his clients gain the competitive edge by sharpening their communication skills. His innovative techniques and unique approach have increased his clients productivity by 15-25%...and these techniques work under any economic circumstances! He teaches you how to connect effectively with people and strengthen interpersonal skills to drive your  more...

Sarbanes-Oxley Compliance As A Growth Strategy ...tices Utilize SOX as a marketing tool to expand your client base Develop SOX as business building tool As a leading authority on risk management, business continuity planning and Sarbanes-Oxley compliance, Dr. Peg Jackson s clients consider her their 'secret weapon.' She is the author and co-author of seven books published by John Wiley Sons and designed the Jackson Risk  more...

Put the Relate Back Into Relationship ...client relationships emanate from understanding 'what s in it for the other person.' When your business relationships are all about the products and services you offer, then you become a commodity vendor that will eventually win business only based on your low price. Provide value beyond what your clients expect, and you become a true business partner, one where clients are willing to pay you a  more...

A Seat at the Table How Top Salespeople Connect and Drive Decisions at the Executive Level Are you a sales person who sells their wares or a business person who builds solutions? If you are tasked with calling into the executive suite, you best be the latter as the traditional seller will fail here. Executive-level selling requires a completely unique skill set, not only to get in the door, but to get the deal  more...

Unconventional Marketing Strategies for Small Business Owners ...ur business-- your pipeline will dry-up and your existing client base will disappear. Tom Marquardt, 'The Profit Repairman ,' understands the struggles small business owners have in determining where to invest marketing dollars to get the biggest bang for the buck. With over 20 years experience as a successful small business owner and consultant, Tom shares his knowledge and experiences with  more...

Customer Service Strategies to Increase Revenue See Your Business Through the Lens of Your Customer When dollars are tight, customer loyalty is easily lost. When the service with your company slips due to budget cuts, the customer exodus becomes massive compounding your bottom-line issue. You can't afford to have your customers feel your pain as they represent a tremendous opportunity to grow your business. It s critical to deliver WOW!  more...

Fill Your Pipeline with Hot Prospects ... has never been harder to be successful to get profitable clients. Budgets are tight. Competition is fierce. The secret to success is to fill your pipeline with only hot prospects. But who are they? Referrals! Don't stop reading because you think 'I already know how to get referrals.' Successful referral sellers aren't asking clients to pass their name along, nor are they calling a new  more...

How to Become Recognized as an Expert ...becoming seen in the marketplace as a thought leader. His client thought leaders are in demand by the media, by book publishers, by their target market and for keynotes. In this webinar, Ken will teach you the secrets to becoming a thought leader and to monetizing your expertise. You will stand out from the crowd your prospects will seek you your credibility will skyrocket and so will your bank  more...

Stop Running Your Business By the Seat of Your Pants Design an Action Plan That Works for You Having a strong foundation enables you to build a thriving, profitable life and business. Learn to be the architect of your own life and business. Topics covered in this lively, interactive presentation are: 1. Discovery - To make sure you are on the right path, headed in the right direction and positioned properly. 2. Vision Determine clarity on  more...

Use Customer Service to Win Loyal Clients ...Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract  more...

How to Immunize Your Business Against Recession ...c recession. Key topics will include solidifying existing client relationships, ramping up marketing campaigns, seeking out the opportunities in the crisis, and implementing strategic assessment strategies to streamline a business s most profitable centers. Participants will learn: 5 ways to attract new business during an economic downturn Profitable opportunities that exist during a  more...

Business Development Secrets for Consultants ...Clients Knocking Down Your Door! Business consulting generates over $100 billion in annual revenue yet, my phone isn t ringing. Welcome to the harsh reality of owning a consulting business, where working hard and knowing your stuff isn t enough to fill your client roster or your bank account. If you don t want to crawl back to the world of corporate employment, you need to discover the right  more...

Powerful Secrets to Keep Your Sale Moving ...ugh. Budgets are tight. Buyers are scared. How do you get clients comfortable enough to buy from you? In the current market where dollars are scarce and clients are wary of new commitments, getting precious time in front of a prospect is extremely valuable. You want to have to make the most of that opportunity. You don t want to inadvertently make any mistakes to jeopardize that time. Moreover,  more...

Email Marketing for Consultants and Entrepreneurs ...the right strategy to develop business from your existing clients while continuing to grow your email list? Ken Lizotte, author of 'The Expert s Edge: Become the Go-To Authority People Turn to Every Time,' helps entrepreneurs and consultants create a loyal client base while generating a steady stream of new prospects. He'll teach relationship management strategies to build your list and use  more...

How to Build a Million Dollar Database There s Power In Who You Know! ...cts, prospects, referral sources, resources and priceless client referral relationships. 1. Learn how to attract and 'woo' customers in to doing business with you 2. Learn how to communicate in a way that lands you new business, repeat business and referrals 3. Learn how to close 40% more business just by following up! 4. Learn a proven, turn-key system that helps you generate repeat business  more...

Use Customer Service to Win Loyal Clients ...Client Satisfaction Pervasive Throughout Your Organization When service is blas , price becomes the decision driver for customers. If you aren't committed to delivering a high-level service experience, be prepared for a never-ending price war that slashes your margins. Today's marketplace demands that companies deliver consistent, stellar service to retain their existing clients and attract  more...

Get the Trash Out Of Your Funnel ... -- you re not getting meetings with real prospects, your clients wonder if they ll be in business tomorrow and you re not generating revenue. You may rationalize that your sales funnel is filled with active leads, but it s actually just filled with rocks, weeds, and sand. How do you fill your sales funnel with qualified leads and convert to them to actual revenue? Joanne Black, author of 'No  more...

Create Value in the Selling Process ...Clients' Trusted Advisor When you meet with a prospect, what value do they get from the meeting? In the past, it was acceptable for a salesperson to be less than fully informed about the prospect s company, their industry and their challenges. All of that has changed! Business executives expect to get value when they meet with you. Sales people who cannot create value in these interactions  more...

Create a Client Experience to Grow Your Financial Advisor Practice ... a Consistent, Memorable Impression Over 80% of surveyed clients said they were dissatisfied with their financial advisor. That's pretty scary if that includes your client base. You certainly can blame the economy for some of your client s frustration but are you responsible too? How you define the client experience affects, not only retention, but also the new clients driven to you if you  more...

How to Create Profitable Customer Relationships ...Client Retention Has your business lost customers in the last 5 years? Can your business afford to spend dollars recruiting new customers only to lose those customers to your competition? Technology and globalization have created a very competitive business climate making it more difficult and more expensive to attract and retain customers. Your company s success is based on successfully  more...

Customer Service for a Social Media World ...Clients For Retention and Growth Customers are more demanding than ever and with social media; it's never been easier to share their customer service experience with the world. The question is whether that message is positive or negative. And customer satisfaction isn't just about keeping clients. Satisfied clients buy more services, provide references, and serve as a referral. How do you  more...

A Seat at the Table How Top Salespeople Connect and Drive Decisions at the Executive Level Are you a sales person who sells their wares or a business person who builds solutions? If you are tasked with calling into the executive suite, you best be the latter as the traditional seller will fail here. Executive-level selling requires a completely unique skill set, not only to get in the door, but to get the deal  more...

Are You Missing the Mark In These Magic Moments In Sales? ...ugh. Budgets are tight. Buyers are scared. How do you get clients comfortable enough to buy from you? In the current market where dollars are scarce and clients are wary of new commitments, getting precious time in front of a prospect is extremely valuable. You want to have to make the most of that opportunity. You don t want to inadvertently make any mistakes to jeopardize that time. Moreover,  more...

Master the Proposal Phase of the Sales Process ...ol that leads to a prospect becoming a revenue-generating client. Sales people who cannot identify the right time to propose, waste valuable selling time and burn corporate resources chasing mirages. Shannon Kavanaugh, President and founder of Go-To-Market Strategies, specializes in helping sales people master the proposal phase of the sales process. Knowing how to qualify prospects and when  more...

Secrets to Doubling Your Revenue in a Down Economy ...heels, and most importantly, not landing the high pay off clients. Andy Miller, an internationally renowned sales training guru, works with sales professionals that are breaking out of the old-school sales training techniques to use his unique, proven methodology. He teaches you how to invest your selling time to maximize your results. You ll learn how to focus your resources on your ideal  more...