Instructor Led Client Care Training
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 instructor-led class |
 learn at home |
 group study |
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 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
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From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Comprehensive Real Estate Management
...ation
- An Introduction to Organisational Development
- Client Care For Real Estate Managers
- Who is a a front-line staffa ™?
- Who has customer/ client-relation and customer/ client-relation responsibility?
- Value of front-line staff to organisational effectiveness;
- Features of a Client-Driven Organisation
- Internal & External Factors Influencing Client Behaviour
- Client
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Comprehensive Real Estate Management
...ation
- An Introduction to Organisational Development
- Client Care For Real Estate Managers
- Who is a a front-line staffa ™?
- Who has customer/ client-relation and customer/ client-relation responsibility?
- Value of front-line staff to organisational effectiveness;
- Features of a Client-Driven Organisation
- Internal & External Factors Influencing Client Behaviour
- Client
more...
Client or Customer Care
...e their ability to manage internal and external customer/ client care environments;
15. Demonstrate their expertise in leading a customer/ client care team;
16. An understanding of the fundamentals of leadership and management;
17. Exhibit leadership in dealing with a the irate customer/ clienta ™;
18. Provide examples of the legal application of a Fitness For Purposea ™;
19.
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...e their ability to manage internal and external customer/ client care environments;
15. Demonstrate their expertise in leading a customer/ client care team;
16. An understanding of the fundamentals of leadership and management;
17. Exhibit leadership in dealing with a the irate customer/ clienta ™;
18. Provide examples of the legal application of a Fitness For Purposea ™;
19.
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Human ResourceManagement a Practitioners Approach
...manage a training department.
MODULE 16.: Customer or Client Care
- Demonstrate an understanding of value of front-line staff to organisational effectiveness.
- Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs.
- Exhibit a a functionala ™ level of interpersonal relationship.
- Communicate effectively with
more...
...manage a training department.
MODULE 16.: Customer or Client Care
- Demonstrate an understanding of value of front-line staff to organisational effectiveness.
- Exhibit competence in fundamental aspects of customer/ client service - incorporating sensitivity to clientsa ™ needs.
- Exhibit a a functionala ™ level of interpersonal relationship.
- Communicate effectively with
more...
From Last Minute Training
Client Care Representative CCR Certified Training Program 2 Days
The Challenge
As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service
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