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From Human Resource & Organisational Development Consultancy (HRODC) Postgraduate Training Institute
Client or Customer Care

...Exhibit leadership in dealing with a the irate customer/ clienta ;
18. Provide examples of the legal application of a Fitness For Purposea ;
19. Demonstrate their ability to contribute to the maintenance of customer/ client loyalty;
20. Illustrate their understanding of the need to Empower Front-line Staff to Redress a Dissatisfactory Client/ Customer Situationsa ;
21.
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Client or Customer Care
Human ResourceManagement a Practitioners Approach


...Exhibit leadership in dealing with a the irate customer/ clienta .
- Provide examples of the legal application of a Fitness For Purposea .
- Demonstrate their ability to contribute to the maintenance of customer/ client loyalty.
- Illustrate their understanding of the need to Empower Front-line Staff to Redress a Dissatisfactory Client/ Customer Situationsa .
- Exhibit
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From Dragon Teambuilding Int. Ltd.
The Chocolate Challenge
The Chocolate Challenge is a great team development activity. It simulates a complete business process from initial concept through design, production, marketing and promotion. Ita s all done in a light-hearted and highly creative environment requiring co-operation, mental and artistic skills (and several kilos of chocolate!).
In this chocolate team building activity participants are
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The Chocolate Challenge
The Chocolate Challenge is a great team development activity. It simulates a complete business process from initial concept through design, production, marketing and promotion. Ita s all done in a light-hearted and highly creative environment requiring co-operation, mental and artistic skills (and several kilos of chocolate!).
In this chocolate team building activity participants are
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From Certified Forensic Loan Auditors, LLC
Quiet Title Workshop BAR APPROVED CLE Atlanta GA with Regis P Sauger Feb 11th, 2012





...l. The class was written to enable attorneys to put their clienta s needs on offense with sufficient proof of the bifurcation of the mortgage/ deed of trust and the note. It is noted that when a competent attorney represents a client in a quiet title action, that he/ she is armed with admissible evidence in the form of a securitized audit. A substantial portion of the class will present
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From WWP Training Ltd
Key Account Management
Maintain your relationships and increase sales
The ultimate goal for any sales professional is to build and maintain a long-term relationship with their customers. The potential of such relationships is critical to any organisationa s success and learning how to maximise and maintain the key accounts is essential. This programme will demonstrate how to achieve success by employing a
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From Agape School of Education Pte Ltd
Japanese Calligraphy General Japanese
Japan Movement (Learn Japanese through Calligraphy)
* Group
* Held at Agape School of Educationa s premises
Conversational Japanese
* Individual or Group
* Courses can be held at clienta s premises
Academic Japanese GCE a Oa ,
a Aa Level (H1/ H2), JLPT
* special programme for MOELC students
* Individual or Group
* Courses can be held at clienta s
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From Rutgers Office of Continuing Professional Education
Rutgers' Ecological Risk Assessments Practice and Protocols


Assessing the potential for ecological risk at a hazardous waste site is paramount to the remedial decision-making process. This is particularly true in New Jersey with the passage of the Site Remediation Reform Act. Help your client understand how the ecological risk assessment process aids in developing realistic approaches to remediating sites. For future LSRPa s, understand the role that
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From mindXCEL Consultancy
NLP Practitioner with NLP Coach Option
...hes out in the market, without the a one style for every clienta . You will discover what needs to be done in order to facilitate change quickly!
Upon completion of the thirteen (13) days you will have the skills, attitude and perspective that make NLPa effective, and you will receive 2 certificates, personally signed by Dr. Richard Bandler!
If you are an existing NLP
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From Teach Therapy
Freeing The Shoulders Massage Workshop
...echniques and effectiveness when working extensively on a clienta s shoulders - a very common area of stiffness and soreness.
It covers specific deep massage, vibration and pressure techniques for release and re-energising of the muscles. These are allied with passive movements and dynamic stretches to promote greater ease and flexibility.
The workshop covers the choice of appropriate
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From Celestial Corner
INTEGRATED COURSE IN TAROT ALLIED STUDIES



...to break the communication barrier with your a DIFFICULT CLIENTa . Since no professional practice is complete without clients, we learn how to do publicity for your practice & all those networking tools which are so very vital in todaya s world of information explosion.
After successfully completing al the levels you become instantly eligible to start a Tarot practice in your
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From FormaServe Systems Ltd
TCPIP Administration on the IBM i



This one day course has been designed for technical and operational staff that need to be competent on how TCP/ IP fits into the IBM System i world.
The course will cover all aspects of this popular communications protocol.
Numerous lab exercises will ensure students are exposed to the maximum benefits of this course.
The latest features of IBM i will be demonstrated during this course.
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Webservices on the IBM i



This one-day instructor-led course gives a succinct overview of the process of creating, publishing and using Web services on the IBM i server.
It proceeds to explain various topics such as SOA, XML, SOAP and WSDL.
Students will use this training to learn to develop the required Webservice components (both server and client side).
This course has been developed for real-world, commercial
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WebSphere Application Server Administration



If your daily tasks include supporting the IBM WebSphere Application Server, then this is the course for your.
On this course you will learn how to install and configure WebSphere on the i5/ iSeries.
Learn how to deploy and install business applications, perform regular administration tasks, determine problems and backup & recovery of WebSphere configurations, applications and data.
Also
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WebSphere Management Overview


This course will give an overview of all the IBM products under the every changing IBM WebSphere umbrella.
The latest features of IBM i will be demonstrated during this course.
We are dedicated to providing quality education for the IBM i. Our mission is to aid you and your staff to take advantage of new and existing technologies and become more productive in your everyday work. All our
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From Hypnobabies
Hypnobabies Hypno-Doula Workshop




...rth Hypnosis Programs are currently available
* How your clienta s history affects their birth hypnosis experience
* How Hypnosis affects your client's belief systems, emotional state and bodily functions
* How her dominant senses can change her birth experience
* The Amazing Power of Words
* The unique challenges and needs of a Hypno-birthing couple
* Specific language related to
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From The Sales Alliance Inc.
Field and Direct Sales Training Workshop
...m is typically 3-4 days in length and is tailored to each clienta s needs via our pre-workshop interview and assessment process. Included are participant workbooks, tailored role-plays and exercises and a multitude of immediately useful sales tools.
Key Competencies Developed:
* Substantially boost prospecting success rates
* Quickly develop rapport and trust
* Gain assistance
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Strategic Key Account Sales
...his customized sales training program is tailored to each clienta s needs via our pre-workshop interview and sales skills assessment process. Included are participant workbooks, tailored role-plays, group exercises and a set of immediately useful sales tools.
Key Competencies Developed:
* Reduce sales cycles by as much as 75%
* Boost closing rates via effective account sales
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From Motivational Interviewing Training
Motivational Interviewing Preparing People for Change Theory and Skill Building Training Seminar -httpuserserolscomksciac



...a/ DiClemente) and interventions.
*New! Learn to measure clienta readiness and utilize a worksheet to track progress.
*New! Learn the four processes of MI, related strategies and interventions.
Learn to address Key Elements of Motivational Interviewing: *Change talk; *Guiding; *Providing information, advice and education; *Expressing Empathy -Includes practice. *Acquire Intervention
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From Fathom Corporate Training
CONSULTATIVE SALES TRAINING WORKSHOP



...ales seminar learn how to concentrate their focus on each clienta s particular situation, challenges, and vision to partner and increase business. This selling skills workshop enables participants to determine how their company and product/ service can provide meaningful value to a clienta even in a highly competitive, saturated and commoditized market.
The role-plays, in conjunction
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From Morningstar Ventures
Advanced Consulting Skills Course



Advanced Consulting Skills Course - Individuals responsible for acting as catalysts for growth and change have development needs that are unique and demanding! Are you someone who gets results through influence rather than reporting authority? Are you a catalyst that helps other people in the organization achieve business goals?
Does your effectiveness depend upon developing a shared
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From BAYU Success Trainings & Events
High Potential Managers Development



...e.
v) Other Options
All BAYU programs are tailored to a clienta s needs. The following options have been successfully incorporated into HiPo programs by BAYU.
Outdoor Challenge day to end the first residential module
As with 360-degree feedback models, BAYU find that most clients use Outdoor Challenge days at the wrong time in programs. They are usually used to open programs and a
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From Psychometrics Canada
Myers-Briggs Type Indicator MBTI Step I and Step II Certification Program
...(MBTI ®) instrument to your organizationa s or clienta s important business, career and personal decisions. Empower employees, enhance team productivity and reduce conflict.
http://www. psychometrics. com/ en-us/ mbti_certification. htm
Benefits of attending:
- apply the MBTI assessment to improve training, team building and communication in your organization or for
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From International Experts Group (IE-Group)
Strategic project Management
Todaya s organizations need to have qualified project managers to successfully manage increasingly complex project issues to meet desired goals and objectives. Project managers do not need only to be certified PMP but they need to have a wider picture of how to manage their projects and link them with the strategic business objectives of the organization and achieve a competitive advantage
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From Ouellette & Associates Consulting, Inc
Achieving IT Service Excellence
...ual contributor deliver consistent service and manage the clienta s expectations every time. It will also help develop an understanding of how to modify those expectations (both of IT and the client-base) as needed. This workshop will help you and your organization build a common definition of service and understand what is important from your clientsa perspective. It also provides
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From 7i Institute
Certified Penetration Testing Consultant
...age a project involving multiple team members, manage the clienta s expectations and deliver an audit of security controls that is thorough, well documented and ethically sound.
Topics covered
Module 1: Introduction and Pen Test Overview
Module 2: Refresher: The Attack Stage
Module 3: Core Impact: Initial Pen Test
Module 4: External/ DMZ Assessments
Module 5:
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From e-Apps Mantra
Oracle Apps Functional Technical Training
...e model comprises of understanding and documenting of the clienta s processes and systems onsite and establishing of teams, processes and infrastructure at the offshore center. The services that we offer in this space are: Enhancements (Major / Minor), Bolt-on development, 24*7 supports, Maintenance and Post implementation assessments.
Implementation Services:-
e-Apps Mantraa
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