Clientele Web-based Seminars

Use Customer Service to Win Loyal Clients ... as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service Assess your organization's structure to ensure it is best aligned to deliver on your service commitment Develop a rewards and recognition program to ensure your employees deliver customer service the way you want Hire  more...

Advanced Customer Service Planning for Services Firms ...sess the customer service elements most important to your clientele Establish performance standards and measurements for your customer service program Communicate with all of your employees about the importance of customer service and their role in shaping the experience Teach your employees to deliver proactive customer service so they wow your clients Design a service recovery and  more...

Customer Service for a Social Media World ...nock their socks off and reap the benefits of a satisfied clientele. In this webinar, you'll learn how to: Differentiate yourself from your competitors through your delivery of customer service Identify the triggers that set-off customers and how to avoid these booby traps Avoid the expressions that drive customers nuts and the ones that cause them to fall in love with your company all over  more...

Turn Business Blogging into Your Highest ROI Marketing Tool ...eate an 'industry expert' platform for the media and your clientele Shape public opinion and strengthen your business' reputation Develop a direct information pipeline to your customers and prospects Enable a continuous stream of fresh, new, product and service content that search engines gobble up resulting in high search engine rankings with little, or no, investment Eric Knight is a  more...

Use Customer Service to Win Loyal Clients ... as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service Assess your organization's structure to ensure it is best aligned to deliver on your service commitment Develop a rewards and recognition program to ensure your employees deliver customer service the way you want Hire  more...

Use Customer Service to Win Loyal Clients ... as you are going to grab market-share by delighting your clientele. In this webinar, you'll learn how to: Create a vision and commitment to deliver high-level service Assess your organization's structure to ensure it is best aligned to deliver on your service commitment Develop a rewards and recognition program to ensure your employees deliver customer service the way you want Hire  more...

Migrating from a Product Sales Person to a Solution Sales Person ...nge your approach, develop strong relationships with your clientele, and exponentially grow your income? Harlan Goerger, international sales expert and author of 'The Sales Gap,' will teach you how do those three things. He teaches sales people how to make the change from the product pusher to the consultative, solution sales person. People buy from those they like and trust; and that's not  more...

Customer Service for a Social Media World ...nock their socks off and reap the benefits of a satisfied clientele. In this webinar, you'll learn how to: Differentiate yourself from your competitors through your delivery of customer service Identify the triggers that set-off customers and how to avoid these booby traps Avoid the expressions that drive customers nuts and the ones that cause them to fall in love with your company all  more...