Instructor Led Clients- Training in Canada

People Skills The Secret Behind Project Success Project management excellence goes beyond producing project charters, detailed schedules and colourful status reports. Projects involve people. There are team members, clients, management, subordinates, peers, account managers, suppliers, contractors, regulators, and numerous other stakeholders. And with people, there are differing opinions, personality conflicts, office politics, and sometimes  more...

Agile Project Management This three-day intensive workshop will give you a solid understanding of agile project management techniques and when to apply them. At the end of the course, participants write the PMAC Certified Agile Project Manger exam, and if passed will receive their Certified Agile Project Manager certificate from the PMAC (Project Management Association of Canada) This course is ideally suited to: -  more...

Project Management Essentials Project Management Essentials (PME) is our flagship project management course. Originally developed about 14 years ago, PME is very likely the longest continuously offered, fundamental-level 3-day project management course in Canada. Although it has undergone changes over the years, this course has consistently remained one of the most popular project management courses available - recognized as  more...

Hands-on Microsoft Project The first version of our 2-day Hands-on Microsoft Project course was developed in 1999, and was based on Microsoft Project version a 98. Since then, there have been numerous upgrades to Microsoft Project, and our original course has kept pace, with updated courseware for MSP versions 2000, 2002, 2003, and, now 10 years later, 2007. The secret to this coursea s success, and its 10-year long  more...

Project Management Applied Tools and Techniques This is our flagship project management course (also known as Project Management Essentials (PME)). Originally developed about 14 years ago, PME is very likely the longest continuously offered, fundamental-level 3-day project management course in Canada. Although it has undergone changes over the years, this course has consistently remained one of the most popular project management courses  more...

Windows Communication Foundation Using C# and VS2010 Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Web Services Using Visual Basic and ASP.NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and Visual Basic. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using  more...

Web Services Using C# and .NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using .NET and C#. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using. NET  more...

Windows Communication Foundation (WCF) Using Visual Basic (VS2008 and higher) Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

1-2-3 Paint Colour Selection - Client Colour Consultation Course Learn how to conduct a professional colour consultation with your clients. You will be introduced to decorating guidelines for colour schemes and learn the latest colour trends according to Benjamin Moore. This course will boost your confidence in adding to your existing services list! Course Outline: a How Colour affects us a Design Guidelines for Colour Schemes a Colour Schemes and  more...

PRES 5 Day Professional Home Staging Redesign Course This five day course provides you the theory and practicum of staging homes for selling using client's existing furnishings and working with vacant homes. Our redesign training allows you to offer home makeovers for living including moving clients into their new homes! # The PRES ® Professional Real Estate Staging course is a full 5 day comprehensive and intensive course consisting of:  more...

Redesign Course This Redesign Staging Course will teach you to use what you or your clients already own to re-style rooms and homes. We have designed a educational experience for you, no previous experience is necessary. Upon successful completion of our course you will receive a Certificate. This course will inspire you.  more...

Wholistic Life Coach Mentor Skills Certification Course Walking the professional tightropea A personal balancing act! The Wholistic Life Coach & Mentor Skills Training focuses on how to better coach and mentor others to greater health, well-being, and personal and professional satisfaction. Coaching is a two-step process of building relationships and setting goals. How well you coach and mentor is related directly to how well you are able to foster a  more...

Selling effectively in the insurance sector Selling effectively in the insurance sector: In an increasingly global, competitive marketplace, client managers and brokers need to be more than just a nice person to do business with. Increasingly they need to be able to discuss with senior boardroom clients the value proposition of solutions in a risk management and corporate finance framework. In particular, they need the ability to  more...

CPD - business professionals CPD - business professionals: Your business professionals might work in IT, Operations, HR, Legal, Compliance, L&D or one of the other critical functions of your organisation. In their respective roles managing the components of a financial services operation they need to be experts in their field, together with having a good understanding of the financial markets, capital and derivative  more...

Intern training Intern training: Increasingly we are being asked by our clients to design and deliver short programmes for their interns before they start their summer placements. Potential future recruits form their first impressions of your organisation from their internship and therefore it is very important that you make a positive impact and create a memorable experience. We work with you to ensure  more...

Economic and regulatory risk training Economic and regulatory risk training: With the current state of the economy a hot topic no matter what industry you are in, it is vital to have a sound understanding of events in the domestic and global economies. This understanding is paramount when the context is whether or not to sanction a request for funding from a customer. We have run high level economics overviews for HR  more...

Business commercial and leadership skills Working in partnership with you, we invest our experience and expertise to design and deliver tailored development and assessment events that are firmly grounded in your business, commercial and leadership contexts. This way, your training programmes reflect your genuine work environment and culture, helping your people make sense of their business experiences while offering new avenues to  more...

Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and  more...

What If? This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients.  more...

Dealing with Difficult Clients - oomph This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client  more...

Negotiating for Results Negotiating is a fundamental fact of life at every level. Whether you are working on a project or fulfilling normal support duties, this workshop will provide you with a basic comfort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as  more...

Marketing 101 To build a successful practice you need to have a plan for reaching out to prospective clients. This workshop will explain the basics of how to create and implement an effective marketing plan. Topics include: * Setting marketing goals * Conducting market research * Selecting target markets * Defining your key messages * Establishing a marketing budget * Choosing  more...

Acrobat v80 Introduction 1 Day You have probably created documents using word processing and other office productivity applications, and have shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents  more...

Elite Customer Service Module 26 # In this full day session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional, socially acceptable and business like manner. # You will learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through  more...

Client Care Representative CCR Certified Training Program 2 Days The Challenge As Jan Carlson illustrated in his book Moments of Truth: a You can make or break the entire customer relationship in the first 30 seconds of contact. To the customer, your front line people are the companya . Customer agents must be fully trained to respond to customers in a professional manner and resolve their issues quickly. CCR is this essential training for Customer Service  more...

Acrobat v80 Introduction You have probably created documents using word processing and other office productivity applications, and have shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents  more...

Marketing Your Firm To build a successful practice you need to have a plan for reaching out to prospective clients. This workshop will explain the basics of how to create and implement an effective marketing plan.  more...

Implementing and Maintaining Instant Messaging Using Microsoft Office Communications Server 2007 Who should attend This course is intended for current real-time communications IT Professional and infrastructure specialists who want to learn how to implement Microsoft Office Communications Server 2007 Performance Objectives After completing this course students will be able to: Implement and deploy an instant messaging solution by using Office Communications Server 2007 Standard  more...

Citrix Presentation Server 45 and XenApp 50 for Windows Server 2003 Administration - Nexient This course is intended for IT professionals, such as server, network, systems and help desk administrators familiar with Microsoft Windows environments. Systems engineers, analysts, consultants, and architects are also appropriate candidates for this course. Performance Objectives Upon successful completion of this course, learners will be able to: Install XenApp in a Windows Server  more...

Analysis and Problem Solving for Consultants 2 day course Target audience: This course is designed for project managers, business analysts, IT professionals, engineers and others in technical roles who are either seeking to become practitioner technical consultants, or who wish to become more consultative in their work with their internal or external clients. Course Synopsis: From a client's perspective, the primary responsibility of a consultant  more...

Rapport and Relationship Building Workshop Highlights: Learn how you can create more positive first impressions when beginning a new business relationship. Gain insight into how top business professionals create rapport with ease to gain the confidence and trust of those that they meet. Discover the a Compliance Principlesa and the role that they play in decision making and professional selling. Explore techniques for  more...

Advanced Customer Service Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Acrobat v80 Introduction 1 Day- Last Minute Training You have probably created documents using word processing and other office productivity applications, and have shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents  more...

Advance Customer Service- Elite Training Systems Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Acrobat v80 Introduction- Last Minute Training You have probably created documents using word processing and other office productivity applications, and have shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents  more...

Access 2000 - 2003 Beginner Available in French and English- Synesis Discover the fascinating Microsoft Office Access environment. Learn to create custom databases to optimize the management of your business information. Control your inventory, purchases, and expenses using forms, queries and reports that are simple to use yet powerful. Manage client accounts efficiently; obtain a complete list of your clients sorted or filtered by region, major account, or  more...

Outlook 2003 Beginner Available in French and English - Synesis Discover the fascinating Microsoft Office Access environment. Learn to create custom databases to optimize the management of your business information. Control your inventory, purchases, and expenses using forms, queries and reports that are simple to use yet powerful. Manage client accounts efficiently; obtain a complete list of your clients sorted or filtered by region, major account, or  more...

Planning Deploying and Managing Microsoft System Center Configuration Manager 2007 This five-day instructor-led course provides students with the knowledge and skills to plan, deploy, and manage Configuration Manager 2007. The course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.  more...

Outlook 2003 Intermediate Available in French and English Optimize your time management skills by using the various tools that MS Outlook provides. Plan meetings on-line, create lists of all your clients, suppliers & colleagues. Structure your calendar, & publish all important information in shared folders ...  more...

Microsoft Outlook 2003 Beginner Available in French and English Manage your calendar, create & delegate tasks, organize & work with your contacts; Generate lists of your clients, suppliers & colleagues; Organize meetings, appointments, tasks & contacts while working in a unique & highly interconnected environment.  more...

Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007 - CTE This course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.  more...

Microsoft Outlook 2003 Intermediate Available in French and English Optimize your time management skills by using the various tools that MS Outlook provides. Plan meetings on-line, create lists of your clients, suppliers & colleagues. Structure your calendar & publish all important information in shared folders.  more...

Negotiating for Results - comphelp This workshop will give participants confidence when negotiating with both internal & external clients. It also includes techniques to promote effective communications & to turn face-to-face confrontation into side-by-side problem solving.  more...

Marketing in Tough Economic Times This dynamic 4-hour workshop shows how to assess which skills & services can be adapted & how to find new types of clients & markets so you can maintain revenues & cash flow during the downturn & be well positioned for when the economy takes off again.  more...

Dealing With Difficult Clients People - oomph Dealing With Difficult Clients and People will teach you how to build strong relationships with clients, colleagues and employees and how to maintain relationships if circumstances become challenging.  more...

Intensive Ten Day Sales Training Boot Camp In this intensive ten day program participants will learn about the foundational skills, qualities, behaviours and traits that will increase their ability to generate sales revenue and service their clients in a professional and profitable manner.  more...

Service Excellence Going Beyond We all know that it is far more costly to get new clients than it is to keep the ones we have. This session explores many ways to develop partnerships with your clients that turn them into your best salespeople.  more...

The Winning Ways of Negotiating Negotiating is a fundamental fact of life at any level. This interactive workshop will help you give participants confidence when negotiating with both internal & external clients. It also includes techniques to promote effective communications...  more...

Presentation Skills - JobDesignConcepts Whether the intention is to motivate, to inform, to influence or to defend, this intensive "how-to" seminar will increase your effectiveness in being perceived positively with clients, co-workers and associates.  more...