Instructor Led Clients Training in Canada - Training Resources

Intensive Ten Day Sales Training Boot Camp In this intensive ten day program participants will learn about the foundational skills, qualities, behaviours and traits that will increase their ability to generate sales revenue and service their clients in a professional and profitable manner.  more...

Dealing With Difficult Clients People - oomph Dealing With Difficult Clients and People will teach you how to build strong relationships with clients, colleagues and employees and how to maintain relationships if circumstances become challenging.  more...

Marketing in Tough Economic Times This dynamic 4-hour workshop shows how to assess which skills & services can be adapted & how to find new types of clients & markets so you can maintain revenues & cash flow during the downturn & be well positioned for when the economy takes off again.  more...

Negotiating for Results - comphelp This workshop will give participants confidence when negotiating with both internal & external clients. It also includes techniques to promote effective communications & to turn face-to-face confrontation into side-by-side problem solving.  more...

Acrobat v80 Introduction 1 Day ...e shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if they don't  more...

Microsoft Outlook 2003 Intermediate Available in French and English Optimize your time management skills by using the various tools that MS Outlook provides. Plan meetings on-line, create lists of your clients, suppliers & colleagues. Structure your calendar & publish all important information in shared folders.  more...

Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007 - CTE This course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.  more...

Microsoft Outlook 2003 Beginner Available in French and English Manage your calendar, create & delegate tasks, organize & work with your contacts; Generate lists of your clients, suppliers & colleagues; Organize meetings, appointments, tasks & contacts while working in a unique & highly interconnected environment.  more...

Outlook 2003 Intermediate Available in French and English Optimize your time management skills by using the various tools that MS Outlook provides. Plan meetings on-line, create lists of all your clients, suppliers & colleagues. Structure your calendar, & publish all important information in shared folders ...  more...

Planning Deploying and Managing Microsoft System Center Configuration Manager 2007 This five-day instructor-led course provides students with the knowledge and skills to plan, deploy, and manage Configuration Manager 2007. The course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.  more...

Outlook 2003 Beginner Available in French and English - Synesis Discover the fascinating Microsoft Office Access environment. Learn to create custom databases to optimize the management of your business information. Control your inventory, purchases, and expenses using forms, queries and reports that are simple to use yet powerful. Manage client accounts efficiently; obtain a complete list of your clients sorted or filtered by region, major account, or  more...

Access 2000 - 2003 Beginner Available in French and English- Synesis Discover the fascinating Microsoft Office Access environment. Learn to create custom databases to optimize the management of your business information. Control your inventory, purchases, and expenses using forms, queries and reports that are simple to use yet powerful. Manage client accounts efficiently; obtain a complete list of your clients sorted or filtered by region, major account, or  more...

Acrobat v80 Introduction- Last Minute Training ...e shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if they don't  more...

Dealing with Difficult Clients - oomph ...g business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client management without risking the business or isolating the client * The indecisive client: save  more...

Advance Customer Service- Elite Training Systems Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Acrobat v80 Introduction 1 Day- Last Minute Training ...e shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if they don't  more...

Advanced Customer Service Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Rapport and Relationship Building Workshop Highlights: Learn how you can create more positive first impressions when beginning a new business relationship. Gain insight into how top business professionals create rapport with ease to gain the confidence and trust of those that they meet. Discover the a Compliance Principlesa and the role that they play in decision making and professional selling. Explore techniques for  more...

Analysis and Problem Solving for Consultants 2 day course Target audience: This course is designed for project managers, business analysts, IT professionals, engineers and others in technical roles who are either seeking to become practitioner technical consultants, or who wish to become more consultative in their work with their internal or external clients. Course Synopsis: From a client's perspective, the primary responsibility of a consultant  more...

Citrix Presentation Server 45 and XenApp 50 for Windows Server 2003 Administration - Nexient ...a Windows Server 2003 environment Install and configure Clients Publish applications, resources and content Configure and manage policies Configure ICA connection and session settings Configure and manage server and server farm settings Configure load evaluators and monitor load using Load Manager Deploy applications using Installation Manager Deploy applications into an  more...

Implementing and Maintaining Instant Messaging Using Microsoft Office Communications Server 2007 Who should attend This course is intended for current real-time communications IT Professional and infrastructure specialists who want to learn how to implement Microsoft Office Communications Server 2007 Performance Objectives After completing this course students will be able to: Implement and deploy an instant messaging solution by using Office Communications Server 2007 Standard  more...

Marketing Your Firm To build a successful practice you need to have a plan for reaching out to prospective clients. This workshop will explain the basics of how to create and implement an effective marketing plan.  more...

Acrobat v80 Introduction ...e shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if they don't  more...

Client Care Representative CCR Certified Training Program 2 Days ...1 Module 1 - Satisfying the Client ICSA Introduction Clientsa rights Module 2 - Communication Skills Barriers to communication Verbal Skills Good listening skills Questioning skills Module 3- The Team Network Concept Overview of client-supplier relationships How to be an effective team member Module 4 - Exploring Behaviours Behaviour types How to respond to an aggressive  more...

What If? This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients.  more...

Negotiating for Results ...ort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities. This interactive workshop includes techniques to promote effective communications, emphasizes problem-solving, and gives you  more...

Elite Customer Service Module 26 ... traits that will increase their ability to service their clients in a professional, socially acceptable and business like manner. # You will learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through your actions and the attitude that you project. # We will discuss the significance of basic codes of conduct  more...

Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...

Powerful Communication Strategies ... the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and across the  more...

Marketing 101 ...e you need to have a plan for reaching out to prospective clients. This workshop will explain the basics of how to create and implement an effective marketing plan. Topics include: * Setting marketing goals * Conducting market research * Selecting target markets * Defining your key messages * Establishing a marketing budget * Choosing tactics for reaching your target  more...

Home Staging and Interior Redesign Course ...g . Days 1, 3, and 5 are hands-on redesigns in real clients homes. This gives you the hands-on confidence to be able to redesign your own clients homes. On day 2 we cover all the theory of redesign and real estate staging and the very important differences between the two, and on day 4 we cover sales and marketing information for both. Knowing how to redesign a home as well as  more...