Instructor Led Clients Training Classes in Canada

What If? This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients.  more...

Negotiating for Results ...ort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities. This interactive workshop includes techniques to promote effective communications, emphasizes problem-solving, and gives you  more...

Elite Customer Service Module 26 ... traits that will increase their ability to service their clients in a professional, socially acceptable and business like manner. # You will learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through your actions and the attitude that you project. # We will discuss the significance of basic codes of conduct  more...

Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...

Acrobat v80 Introduction 1 Day ...e shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if they don't  more...

Powerful Communication Strategies ... the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and across the  more...

Marketing 101 ...e you need to have a plan for reaching out to prospective clients. This workshop will explain the basics of how to create and implement an effective marketing plan. Topics include: * Setting marketing goals * Conducting market research * Selecting target markets * Defining your key messages * Establishing a marketing budget * Choosing tactics for reaching your target  more...

Dealing with Difficult Clients ...g business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client management without risking the business or isolating the client * The indecisive client: save time and  more...