Instructor Led Clients Training in Canada

People Skills The Secret Behind Project Success ...reports. Projects involve people. There are team members, clients, management, subordinates, peers, account managers, suppliers, contractors, regulators, and numerous other stakeholders. And with people, there are differing opinions, personality conflicts, office politics, and sometimes hidden agendas. Your people skills often make the difference between road blocks versus opportunities, and  more...

Agile Project Management This three-day intensive workshop will give you a solid understanding of agile project management techniques and when to apply them. At the end of the course, participants write the PMAC Certified Agile Project Manger exam, and if passed will receive their Certified Agile Project Manager certificate from the PMAC (Project Management Association of Canada) This course is ideally suited to: -  more...

Microsoft Office PowerPoint Course Description More and more in business people are finding the need to create data enriched presentations for clients and co-workers. The Microsoft Office PowerPoint course will teach students how to do just that. From the basics and beyond this course will open new doors for anyone wishing to enrich their presentations with slideshows, videoa s and more. Checkout www. myprimer. ca for  more...

Project Management Essentials ...nt courses available - recognized as such not only by our clients - but also by the organizations that have offered this course to their clients over the years in partnership with WCP. While other courses of similar scope are available, what sets Project Management Essentials apart from the rest is the integration of a realistic project simulation. The simulation runs throughout the course  more...

Hands-on Microsoft Project ...sea s success, and its 10-year long popularity among our clients, is the fact that a single project simulation is used over the entire course. Each feature in MSP - whether it is learning how to resolve a resource conflict, or how to use project filters - is taught within the context of the project simulation. The course begins with essentially a blank sheet, but by the end of the second day,  more...

Project Management Applied Tools and Techniques ...nt courses available - recognized as such not only by our clients - but also by the organizations that have offered this course to their clients over the years in partnership with WCP. While other courses of similar scope are available, what sets Project Management Essentials apart from the rest is the integration of a realistic project simulation. The simulation runs throughout the course  more...

E-Commerce ...e and learn how to create online shops for small business clients. Target Audience This course is aimed towards students with an understanding of HTML, CSS, and JavaScript; completion of our Web Development seminar is recommended. Learning Objectives Upon successful completion of our E-Commerce seminar you will be able to: * Analyze client needs and create an efficient  more...

Windows Communication Foundation Using C# and VS2010 ...tial concepts and shows how to implement WCF services and clients. The a ABCa of address, binding and contracts are covered in detail. Service contracts and data contracts are elaborated, and instance management is covered. The course concludes with a discussion of error handling and security. A large number of working examples and lab exercises are provided. The course uses .NET 4. 0 and  more...

Web Services Using Visual Basic and ASP.NET ...sing Visual Studio 2005. Chapter 4 shows how to create clients for Web services using an SDK tool and using Visual Studio 2005. Sophisticated topics, such as state management, caching and transactions in Web services are covered in Chapter 5. The next three chapters discuss important technologies at the foundation of ASP. NET Web services, including XML serialization, SOAP and WSDL.  more...

Web Services Using C# and .NET ...ng Visual Studio 2010. Chapter 4 shows how to create clients for Web services using an SDK tool and using Visual Studio 2010. Sophisticated topics, such as state management, caching and transactions in Web services are covered in Chapter 5. The next three chapters discuss important technologies at the foundation of .NET Web services, including XML serialization, SOAP and WSDL.  more...

Windows Communication Foundation (WCF) Using Visual Basic (VS2008 and higher) Windows Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

1-2-3 Paint Colour Selection - Client Colour Consultation Course ...w to conduct a professional colour consultation with your clients. You will be introduced to decorating guidelines for colour schemes and learn the latest colour trends according to Benjamin Moore. This course will boost your confidence in adding to your existing services list! Course Outline: a How Colour affects us a Design Guidelines for Colour Schemes a Colour Schemes and  more...

PRES 5 Day Professional Home Staging Redesign Course ...s you to offer home makeovers for living including moving clients into their new homes! # The PRES ® Professional Real Estate Staging course is a full 5 day comprehensive and intensive course consisting of: * 1 Day of Staging & Redesign Decorating Theory * 2 Full Days of Hands On experience in real Client's Homes where you apply all your learning! * 2 Full Days of  more...

Redesign Course This Redesign Staging Course will teach you to use what you or your clients already own to re-style rooms and homes. We have designed a educational experience for you, no previous experience is necessary. Upon successful completion of our course you will receive a Certificate. This course will inspire you.  more...

Wholistic Life Coach Mentor Skills Certification Course Walking the professional tightropea A personal balancing act! The Wholistic Life Coach & Mentor Skills Training focuses on how to better coach and mentor others to greater health, well-being, and personal and professional satisfaction. Coaching is a two-step process of building relationships and setting goals. How well you coach and mentor is related directly to how well you are able to foster a  more...

Resolving Conflict in the Construction Project Environment 18 CEUs ...ptions About Mediation Differing Roles Of Mediator And Clients The Basic Mediation Model (Goals and Methods) Pre-Mediation Meetings Introduction Set The Agenda Explore Issues Problem Solve Get Agreement Case Studies And Role Plays By the end of this training event, participants will have: Identified the ways that rights, power and interests affect their work context Identified  more...

Selling effectively in the insurance sector ...gly they need to be able to discuss with senior boardroom clients the value proposition of solutions in a risk management and corporate finance framework. In particular, they need the ability to negotiate with senior teams in a compelling manner in order to position themselves as trusted professional advisors. They need to demonstrate a comprehensive understanding of the main board agenda, and  more...

CPD - business professionals ...tive products and the solutions that you provide for your clients. High quality training for business professionals starts with designing courses that have been tailored for their requirements. Our courses ensure that they get the overview that they need and the depth that they want. For example, we will not spend time on technical or mathematical topics when what your professionals really  more...

Intern training ...ern training: Increasingly we are being asked by our clients to design and deliver short programmes for their interns before they start their summer placements. Potential future recruits form their first impressions of your organisation from their internship and therefore it is very important that you make a positive impact and create a memorable experience. We work with you to ensure  more...

Economic and regulatory risk training Economic and regulatory risk training: With the current state of the economy a hot topic no matter what industry you are in, it is vital to have a sound understanding of events in the domestic and global economies. This understanding is paramount when the context is whether or not to sanction a request for funding from a customer. We have run high level economics overviews for HR  more...

Business commercial and leadership skills ...es while offering new avenues to explore. We offer our clients a fresh and innovative approach to business, commercial and leadership skills training. We regularly fuse classroom-based training with engaging business simulations, professional-actor role-plays and interactive exercises, helping to reinforce the learning through practical activities. Using our award-winning multimedia  more...

Inside Selling Skills Module 27 In this session, participants will discover many of the essential skills, qualities, behaviours and traits that will increase their ability to service their clients in a professional and profitable manner. You will learn how to properly greet incoming callers and walk-in customers in order to make a connection, build rapport, earn their confidence and trust. Suited for those who want to learn how  more...

Powerful Communication Strategies ... the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and across the  more...

What If? This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients.  more...

Dealing with Difficult Clients - oomph ...g business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client management without risking the business or isolating the client * The indecisive client: save  more...

Negotiating for Results ...ort level to negotiations with both internal and external clients. This workshop provides you with an interactive approach to negotiations. The skills you acquire will help you in your role as mediator and negotiator as well as in your day-to-day responsibilities. This interactive workshop includes techniques to promote effective communications, emphasizes problem-solving, and gives you  more...

Marketing 101 ...e you need to have a plan for reaching out to prospective clients. This workshop will explain the basics of how to create and implement an effective marketing plan. Topics include: * Setting marketing goals * Conducting market research * Selecting target markets * Defining your key messages * Establishing a marketing budget * Choosing tactics for reaching your  more...

Acrobat v80 Introduction 1 Day ...e shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if they don't  more...

Elite Customer Service Module 26 ... traits that will increase their ability to service their clients in a professional, socially acceptable and business like manner. # You will learn why it is important to take personal ownership of customer concerns, situations and challenges and show people that you truly care through your actions and the attitude that you project. # We will discuss the significance of basic codes of conduct  more...

Client Care Representative CCR Certified Training Program 2 Days ...1 Module 1 - Satisfying the Client ICSA Introduction Clientsa ™ rights Module 2 - Communication Skills Barriers to communication Verbal Skills Good listening skills Questioning skills Module 3- The Team Network Concept Overview of client-supplier relationships How to be an effective team member Module 4 - Exploring Behaviours Behaviour types How to respond to an  more...

Acrobat v80 Introduction ...e shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if they don't  more...

Marketing Your Firm To build a successful practice you need to have a plan for reaching out to prospective clients. This workshop will explain the basics of how to create and implement an effective marketing plan.  more...

Implementing and Maintaining Instant Messaging Using Microsoft Office Communications Server 2007 Who should attend This course is intended for current real-time communications IT Professional and infrastructure specialists who want to learn how to implement Microsoft Office Communications Server 2007 Performance Objectives After completing this course students will be able to: Implement and deploy an instant messaging solution by using Office Communications Server 2007 Standard  more...

Citrix Presentation Server 45 and XenApp 50 for Windows Server 2003 Administration - Nexient ...a Windows Server 2003 environment Install and configure Clients Publish applications, resources and content Configure and manage policies Configure ICA connection and session settings Configure and manage server and server farm settings Configure load evaluators and monitor load using Load Manager Deploy applications using Installation Manager Deploy applications into an  more...

Analysis and Problem Solving for Consultants 2 day course Target audience: This course is designed for project managers, business analysts, IT professionals, engineers and others in technical roles who are either seeking to become practitioner technical consultants, or who wish to become more consultative in their work with their internal or external clients. Course Synopsis: From a client's perspective, the primary responsibility of a consultant  more...

Rapport and Relationship Building Workshop Highlights: Learn how you can create more positive first impressions when beginning a new business relationship. Gain insight into how top business professionals create rapport with ease to gain the confidence and trust of those that they meet. Discover the a Compliance Principlesa and the role that they play in decision making and professional selling. Explore techniques for  more...

Advanced Customer Service Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Acrobat v80 Introduction 1 Day- Last Minute Training ...e shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if they don't  more...

Advance Customer Service- Elite Training Systems Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Acrobat v80 Introduction- Last Minute Training ...e shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if they don't  more...

Access 2000 - 2003 Beginner Available in French and English- Synesis Discover the fascinating Microsoft Office Access environment. Learn to create custom databases to optimize the management of your business information. Control your inventory, purchases, and expenses using forms, queries and reports that are simple to use yet powerful. Manage client accounts efficiently; obtain a complete list of your clients sorted or filtered by region, major account, or  more...

Outlook 2003 Beginner Available in French and English - Synesis Discover the fascinating Microsoft Office Access environment. Learn to create custom databases to optimize the management of your business information. Control your inventory, purchases, and expenses using forms, queries and reports that are simple to use yet powerful. Manage client accounts efficiently; obtain a complete list of your clients sorted or filtered by region, major account, or  more...

Planning Deploying and Managing Microsoft System Center Configuration Manager 2007 This five-day instructor-led course provides students with the knowledge and skills to plan, deploy, and manage Configuration Manager 2007. The course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.  more...

Outlook 2003 Intermediate Available in French and English Optimize your time management skills by using the various tools that MS Outlook provides. Plan meetings on-line, create lists of all your clients, suppliers & colleagues. Structure your calendar, & publish all important information in shared folders ...  more...

Microsoft Outlook 2003 Beginner Available in French and English Manage your calendar, create & delegate tasks, organize & work with your contacts; Generate lists of your clients, suppliers & colleagues; Organize meetings, appointments, tasks & contacts while working in a unique & highly interconnected environment.  more...

Planning Deploying and Managing Microsoft Systems Center Configuration Manager 2007 - CTE This course focuses on planning and deploying sites and clients, configuring software distribution, deploying operating systems, and managing software updates. It also focuses on remote tools and managing mobile devices.  more...

Microsoft Outlook 2003 Intermediate Available in French and English Optimize your time management skills by using the various tools that MS Outlook provides. Plan meetings on-line, create lists of your clients, suppliers & colleagues. Structure your calendar & publish all important information in shared folders.  more...

Negotiating for Results - comphelp This workshop will give participants confidence when negotiating with both internal & external clients. It also includes techniques to promote effective communications & to turn face-to-face confrontation into side-by-side problem solving.  more...

Marketing in Tough Economic Times This dynamic 4-hour workshop shows how to assess which skills & services can be adapted & how to find new types of clients & markets so you can maintain revenues & cash flow during the downturn & be well positioned for when the economy takes off again.  more...

Dealing With Difficult Clients People - oomph Dealing With Difficult Clients and People will teach you how to build strong relationships with clients, colleagues and employees and how to maintain relationships if circumstances become challenging.  more...

Intensive Ten Day Sales Training Boot Camp In this intensive ten day program participants will learn about the foundational skills, qualities, behaviours and traits that will increase their ability to generate sales revenue and service their clients in a professional and profitable manner.  more...

Service Excellence Going Beyond We all know that it is far more costly to get new clients than it is to keep the ones we have. This session explores many ways to develop partnerships with your clients that turn them into your best salespeople.  more...

The Winning Ways of Negotiating Negotiating is a fundamental fact of life at any level. This interactive workshop will help you give participants confidence when negotiating with both internal & external clients. It also includes techniques to promote effective communications...  more...

Presentation Skills - JobDesignConcepts Whether the intention is to motivate, to inform, to influence or to defend, this intensive "how-to" seminar will increase your effectiveness in being perceived positively with clients, co-workers and associates.  more...