Instructor Led Clients Training in Egypt
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From Contacts Plus
Inbound Skills Program
Effectively Managing Inbound Calls teaches the skills to prepare for inbound calls and how to deal with them. Guidelines for screening calls, putting a caller on hold, transferring a call and taking messages are taught. Also we will cover the most important skills required to handle inbound calls such as listening skills, speaking skills, phone etiquette and courtesy, greeting and closing and
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Selling Smarter Cross Up Selling Techniques
Selling Smarter, Cross & Up Selling Techniques
Target Audience: All Staff in customer service & sales environment.
Program Duration: 2 days
Program Overview:
Ita s no secret that selling has changed in recent years. We are all working harder, with more responsibilities. High pressure selling is no longer effective. Customers want involvement. They want to be recognized and
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Dynamite Sales Presentations
...t with your technical skills. Rather, try impressing your clients with your knowledge of the products and services you sell and your understanding of their problems and the solutions they need.
This two days workshop will focus on your formal written proposal and in-person presentation.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
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Negotiating For Results
...omfort level to negotiate with both internal and external clients. This interactive workshop includes techniques to promote effective communications and gives you techniques for turning face-to-face confrontation into side-by-side problem solving.
How You Will Benefit, objectives:
By the end of the program, participant will be familiar with;
Understand how often we all negotiate and the
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Business Ethics for the Office
Business Ethics for the Office
Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment.
Program Duration: 2 days
Program Overview:
What exactly makes a decision ethical? The problem with ethics is that what may seem morally right (or ethical) to one person may seem appalling to another.
This two days workshop will not provide you with
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From SETTEC
Organizational Development Change Management

* The objective of the Organization Development Seminar is to get people introduced to the concept of organization development & organizational change, and its importance in the fast growing market and information revolution. That in addition to role of effective leadership in the organization health and welfare of its clients & employees.
The Organization Development Seminar will help you to:
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From Next Levels Consulting
Basic Sales Training Selling Fundamentals
...ing for different situations.
-Identify ways to find new clients and network effectively.
N. B. Content can be modified (Customized) as per customers requirements & business objectives
Course Outlines
-Working Hard for Good Fortune: Essential Selling Skills
-Picking a Card: Features and Benefits
-Gazing at the Crystal Ball: What Customers Want
-Avoiding Bad Visions: 10 Major Mistakes
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From Persona International
In-House Freelance Soft Skills Trainers Development Program
...ilitators are the only professionals we will recommend to clients and promote on The Persona International website (www. personainternational. com). In our annual validation session, we will offer our trainers new assessment based training programs that they can deliver to the company employees or clients, discuss new training methodologies, and offer trainers problem solving sessions.
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From Quest
Coaching Life Executive Teams Organizational Relationship
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How coaching works in organizations.
There are two clients in the coaching process: the first is the executive individual to be coached and the second is the organization who is facilitating the coaching process in anticipation of gaining key business benefits. It is therefore quiet important to understand the key organizational objectives expected as an outcome from the coaching
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