Instructor Led Clients Training in Suffolk, uk

Effective Telephone Techniques ...project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care. Target group This course is aimed at any personnel who use the telephone as a means of communication within their working role. Objectives By the end of  more...

Conflict Resolution ... challenging behaviour of vulnerable service users, angry clients, members of the public or our own employees, organisations have a duty of care to provide relevant and effective training to reduce workplace violence. This one day course will help delegates to develop new perspectives around their personal triggers and needs, and equip them with the skills to manage difficult and aggressive  more...

Achieving Excellence in Customer Service ...level of personnel who come into contact with customers / clients on a daily basis Objectives By the end of this course delegates will be able to: Understand the importance of creating the right impression; Understand customer perceptions and communication; Identify listening and questioning techniques; Demonstrate verbal and non verbal communication techniques; Develop a positive  more...

Managing Effective Meetings ...mal presentations and meetings with external suppliers or clients. Target Group This course is designed for people at any level who are called upon to organise and run meetings and who want to achieve the best possible outcome. Ideal if you are new to this vital function or in need of a refresher. Objectives By the end of this course, delegates will be able to; Understand the value  more...