Instructor Led Clients Training in New Hampshire, USA

Positive Power and Influence ...y influence others: direct reports, colleagues, managers, clients, and suppliers, both inside and outside the organization. In addition, the factors influencing organizations change therefore flexibility in using different influence approaches is key. Typical influence goals include gaining buy-in for one's ideas, securing cooperation, attuning agendas, and sustaining action. Strong  more...

Achieving IT Service Excellence ...at you work very hard and are committed to providing your clients with excellent service. Unfortunately, IT folks deliver service based on what they, not their clients, think is important. This disconnect is why IT continues to miss the bulla ™s eye and think that achieving 100% client satisfaction is not attainable. The mark has changed now due in part to resource constraints, increasing  more...

Consulting Product Development This is a highly interactive workshop which deals with portfolio management in professional services companies. These companies face a double challenge: Which interventions can be standardized, so they can be profitably marketed to a wider range of clients. What type of new intellectual property should be developed to sustain growth. The target audience for this workshop consists of  more...

Client Engagement Skills A two-day workshop that deals with all issues of client engagements. Technology-driven organizations that wish to increase the capability of their people to offer knowledge-based solutions to their clients will find this workshop right on target.  more...