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From 123-CBT Computer Based Training
Introduction to Auditing on-line e-learning cbt (computer based)cd rom ... function? First and foremost, auditing is a way in which clients and businesses in a global marketplace are able to ensure quality, consistency, efficiency and reliable financial reports. This course will familiarize you with the basic terminologies, concepts, and approaches to performing a quality audit. You will develop your knowledge of what audits are, how they are conducted, how they are  more...
Linux Networking Configuration on-line e-learning cbt (computer based)cd rom Linux Networking Configuration Linux To describe techniques for configuring network clients and DNS services  more...
Windows Vista Users and Groups on-line e-learning cbt (computer based)cd rom Windows Vista Users and Groups Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator The use of user and group accounts is fundamental in any network environment for both security and ease of administration. This course describes the types of user and group accounts available for Windows Vista clients, explains how to manage them, and covers best  more...
Understanding the Risks of Using Internet Media Electronic Communications on-line e-learning cbt (computer based)cd rom ...technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell phones, and other tools has blurred the line between work and home to the point where our online activities at home may have an impact on our companies and employment. Most  more...
Interviewing Hiring Practices Simulation on-line e-learning cbt (computer based)cd rom Interviewing & Hiring Practices Simulation In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement  more...
Essential Skills for Professional Telephone Calls on-line e-learning cbt (computer based)cd rom ...hone is the primary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more important than ever to your success as an employee and the success of your organization. This course introduces the essential skills for professional telephone usage. It covers best practices for  more...
Sales Communications Foundations on-line e-learning cbt (computer based)cd rom Sales Communications Foundations William Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct  more...
Attorney Client Privilege on-line e-learning cbt (computer based)cd rom ... that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege encourages open and honest communication between  more...
Windows Server 2003 Securing Clients on-line e-learning cbt (computer based)cd rom Windows Server 2003: Securing Clients Microsoft To outline the processes and considerations for securing client machines and securing remote access  more...
Managing UNIX Clients on-line e-learning cbt (computer based)cd rom Managing UNIX Clients UNIX To explain how to manage UNIX clients  more...
Using Business Etiquette to Build Professional Relationships on-line e-learning cbt (computer based)cd rom ...Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and establish creditability, both of which are essential for your reputation. This course demonstrates how to  more...
Designing Application Update Deployments for Windows 7 on-line e-learning cbt (computer based)cd rom ...ators to reduce time and cost associated with maintaining clients computers, specifically for making applications available to users and ensuring that client computers are automatically updated to minimize security vulnerabilities. This course demonstrates how to deploy and distribute applications to Windows 7 client machines in an Active Directory environment using Group Policy settings and  more...
Deploying Windows 7 Using Lite-Touch Installation on-line e-learning cbt (computer based)cd rom Deploying Windows 7 Using Lite-Touch Installation Microsoft Microsoft Certified IT Professional Windows 7 Enterprise Desktop Administrator Microsoft provides many different deployment strategies for deploying Windows operating systems and applications. Recently Microsoft released the Microsoft Deployment Toolkit 2010, which provides faster deployment times using standardized desktop and  more...
Network Access Security in Windows Server 2008 on-line e-learning cbt (computer based)cd rom ... programming interface (API) and how it restricts network clients based on policies and enforces a minimum state of system health. It also introduces the Network Policy Server (NPS), which is responsible for managing and enforcing these policies and connection requirements. It outlines the NPS components involved in the Network Access Protection API, the range of health and network policies  more...
Configure Network Access in Windows Server 2008 on-line e-learning cbt (computer based)cd rom ... Services in Windows Server 2008 provide remote access to clients through dial-up services and virtual private network (VPN) configuration. Remote and mobile users are continuing to increase in numbers with the wide availability of high-speed and wireless Internet access. This course discusses how Windows Server 2008 provides those clients with VPN access, offering support for security  more...
Name Resolution in Windows Server 2008 on-line e-learning cbt (computer based)cd rom ...TS files, and the configuration steps necessary to set up clients to use DNS or WINS name resolution. The course is one in a series that covers the objectives for Microsoft exam 70-642 TS: Windows Server 2008 Network Infrastructure, Configuring. Passing this exam completes the requirements for the MCTS: Windows Server 2008 Network Infrastructure, Configuring certification, and counts as credit  more...
Linux Network Configuration on-line e-learning cbt (computer based)cd rom Linux Network Configuration Linux Professional Institute LPI: Advanced Level Linux Professional Exam 201/202: Advanced Level Linux Professional (LPIC-2) To describe techniques for configuring network clients and DNS services.  more...
Existing Infrastructures Branch Deployments in MS Win Server 2008 on-line e-learning cbt (computer based)cd rom Existing Infrastructures & Branch Deployments in MS Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Enterprise Administrator Many design projects facing an enterprise administrator involve an existing server and network services infrastructure, which need to be evaluated to determine the best options for upgrade or migration. Another common design challenge  more...
Application Access Delivery in MS Win Server 2008 on-line e-learning cbt (computer based)cd rom ...s or individual applications available to remote users or clients, deciding on the method to use for distribution of application packages, or determining the need for and type of an application management product to implement. This course covers the Windows Server 2008 Terminal Services role that offers remote desktop and application access, including the capabilities provided by TS Licensing,  more...
Network Access in MS Win Server 2008 on-line e-learning cbt (computer based)cd rom ... is important to consider the needs of external users and clients to access the corporate domain, resources, and services. This course outlines the key technologies to consider when designing the external network access strategy. Included is a look at the remote access abilities provided by Windows Server 2008's Network Policy and Access Services role, which consist of the Routing and Remote  more...
Accessing Windows Networks Remotely in Win Server 2008 on-line e-learning cbt (computer based)cd rom Accessing Windows Networks Remotely in Win Server 2008 Microsoft Microsoft Certified IT Professional Windows Server 2008 Server Administrator One of the toughest challenges for a Network Administrator is protecting the network while accommodating a growing number of users that require remote access network connections. Windows Server 2008 provides numerous methods of connecting to remote  more...
The Capital Markets Industry Overview Version 1 on-line e-learning cbt (computer based)cd rom ...e industry participants deliver various services to their clients, such as underwriting and acting as agents in the issuance of securities (stocks and bonds); assisting and advising companies involved in mergers and acquisition; as well as providing ancillary services including market making and securities trading. With a complex playing field dominated by large, vertically-integrated banks,  more...
The Education Industry Overview Version 1 on-line e-learning cbt (computer based)cd rom ...well as companies focused on training and development for clients that range from an individual learner to global corporations. As a whole, the industry is responsible for training individuals of all ages to learn new skills, obtain employment, and spur economic growth, by delivering education in traditional classroom settings or via distance training over the Internet. The education industry  more...
Installing Configuring System Center Essentials 2010 on-line e-learning cbt (computer based)cd rom ...0 can be used to secure, monitor, update, and track their clients and servers in one central location, and can also be configured to manage clients and computers in workgroup based networks within the organization. This course discusses the benefits and features of using Essentials 2010. It also demonstrates how to install and complete the initial configuration, as well as how to install agents  more...
Backing Up Restoring Troubleshooting Essentials 2010 on-line e-learning cbt (computer based)cd rom ... provides a central location for administrators to manage clients and servers within their organizations. Essentials uses databases in SQL Server to store all the data that is recorded during the management of the computers, and these databases need to be backed up to ensure this information is not lost. If there is a failure, there also needs to be a documented plan for restoring the data to  more...
Virtualization Management in Essentials 2010 on-line e-learning cbt (computer based)cd rom ...th a central location to manage both physical servers and clients as well as virtual machines. Administrators can create and configure Virtual Machines directly from the Essentials 2010 console. This can be done by converting physical machines to virtual machines or creating new virtual machines based on templates or from virtual hard disks. Virtualization Management in Essentials allows  more...
Resolving Windows 7 Network Connectivity Issues on-line e-learning cbt (computer based)cd rom ...configuration settings and troubleshoot problems for your clients. The good news is that Windows 7 comes with new built-in troubleshooting tools, as well as the trusted command-line utilities you're used to from previous operating systems. When it comes to network connectivity problems, the hardware should always be checked first. Windows 7 provides new and effective troubleshooting  more...
Cisco IUWNE 1 0 Access Point Management on-line e-learning cbt (computer based)cd rom ...cess point is to provide entry onto a network to wireless clients. However, access points can also be expected to monitor channels to detect rogues or interference, locate devices, or help troubleshoot network issues. As well, access points need to be able to dynamically service legitimate clients as they move from the range of one access point into the range of another. The ability to  more...
Cisco IUWNE 1 0 Wireless Clients on-line e-learning cbt (computer based)cd rom ...Clients Cisco Cisco Certified Network Associate Wireless (CCNA Wireless) 640-721 Implementing Cisco Unified Wireless Networking Essentials 1.0 A number of configuration tools exist to aid in the setup and administration of wireless clients on common operating systems, for example NetworkManager under Linux, the Mac AirPort configuration utility, and Windows Wireless Zero Configuration  more...
Cisco IUWNE 1 0 WLAN Authentication Encryption on-line e-learning cbt (computer based)cd rom ...e to configure wireless security on Cisco controllers and clients. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing and configuring authentication methods (Guest, PSK, 802.1X, WPA/WPA2 with EAP-TLS, EAP-FAST, PEAP, LEAP); describing and configuring encryption methods (WPA/WPA2 with TKIP, AES); and describing and  more...
Cisco IUWNE 1 0 WLAN Maintenance Troubleshooting on-line e-learning cbt (computer based)cd rom ...nique set of challenges. Unlike wired LAN users, wireless clients are mobile and their relative position within a building is often the most likely culprit in connectivity issues. However, positioning isn\'t the only factor that can keep clients from connecting to access points. In an ever-changing RF environment, the connection quality from a fixed location may change over time. Proper  more...
Implementing SQL Server 2008 Integration Services on-line e-learning cbt (computer based)cd rom ...nation of powerful Business Intelligence services to help clients develop and manage sophisticated business intelligence solutions. With the Database Engine at its core, SQL Server 2008 offers integration, reporting, and analysis tools to access and process the data necessary to create business solutions. This course gives an overview of the importance of business intelligence in today's  more...
Maintaining SQL Server 2008 Reporting Services on-line e-learning cbt (computer based)cd rom ...ices and its components is key in providing customers and clients access to the Business Intelligence information they need. This course outlines the tools used and tasks involved in managing and maintaining access to Reporting Services and corresponding data. It covers the authentication subsystem and role-based authorization model used by Reporting Services, as well as the configuration of  more...
Oracle Database 11g Managing Backups Infrastructure on-line e-learning cbt (computer based)cd rom Oracle Database 11g: Managing Backups & Infrastructure Oracle Restoring files is easily accomplished using the Oracle Secure Backup catalog. This course demonstrates how to browse the catalog for file-system backup data, create catalog-based restore requests, and perform file-system restoration. In addition, this course explores the Oracle Secure Backup processes, configuring defaults and  more...
Oracle Database 11g Firewalls Oracle Connection Manager and SQL Plus Security on-line e-learning cbt (computer based)cd rom ... ease of access to services by both Internet and intranet clients. This course describes how firewalls are used to restrict network access and the guidelines for positioning servers within firewalls. It also explores how to configure Oracle Connection Manager to accept or reject connection requests and log connection events, and how to read connection events from the Oracle Connection Manager  more...
Monitor Network Infrastructure in Windows Server 2008 on-line e-learning cbt (computer based)cd rom ... 2008, allowing it to act as an update server for network clients. The course also describes the new Windows Reliability and Performance Monitor tool, and the role of data collector sets and reports in monitoring your server. Also covered is the improved Event Viewer, which offers a great new interface, new Applications and Services Logs, and the ability to create custom views based on other  more...
From Online Training Directory
Creating Popular Web Content (Master Class)-Self Directed on-line e-learning cbt (computer based)study at homecourseware ...ou. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users, and thousands of writers, over time. Each element in the standard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components  more...
Ethics and the Law on-line e-learning cbt (computer based)study at homecourseware ...ethical behavior, because of the duties they owe to their clients and to the legal system. They have access to clients` information or property or to information disclosed with an expectation of confidentiality. Therefore, attorneys and paralegals need to appreciate the degree to which they have a duty to act so as best to serve a client`s interests and to advance the interests of justice. For  more...
Manufactured Housing Appraisal/Valuation Course on-line e-learning cbt (computer based)study at homecourseware This course will teach each student how to determine the value of a Manufactured Home, using the NADA Manufactured Housing Guide and other methods. This course is designed to allow you to sit for various exams that may lead to Certification. Successful completion of this course will enable the graduate to prepare for various exams that may lead to becoming a Certified Manufactured Home Appraiser.  more...
Moving from Trainer to Performance Consultant on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...reer is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you aren ™t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids,  more...
Spanish for Health Professionals (Intermediate) Self-Directed on-line e-learning cbt (computer based) A su salud! (To Your Health!) is an exciting and groundbreaking intermediate-level Spanish program for students and practicing health-care professionals. A su salud! promotes Spanish competency in language as well as cultural awareness of the Latino immigrant community through the use of broadcast-quality dramatic video and numerous imaginative interactive exercises. ?A su salud! (To Your  more...
Brilliant Business Writing and Communication on-line e-learning cbt (computer based)study at homecourseware ... writing, and worry that the impression they`re making on clients and coworkers is anything but positive. It`s time to change all that. Designed explicitly for people in the business world, this course guides students through the principles and practices of effective communication. Students learn about writing approaches, grammar, clarity, precision, style, and more, while also understanding  more...
Selling the Way Your Customer Buys on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...clients,adapt your presentation and build a solid business relationship. Effective client reading requires careful observation and listening skills. At the core of an effective sales relationship is the ability to act as a consultant who solves problems. Whether you spend six months or six minutes with someone, today?s buyers expect you to show you care, to pay attention to their unique needs  more...
How to Build And Maintain Rapport With Your Clients on-line e-learning cbt (computer based)study at homecoursewareSelf Directed ...clients and get beyond small talk. Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person is responsive to you and your  more...
AutoCAD 2006 2D on-line e-learning cbt (computer based) ...s. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in  more...
AutoCAD 2006 3D on-line e-learning cbt (computer based) ...s. She is also the president of a consulting firm and her clients include architects, engineers, hospitals, universities, corporations, and government agencies. Enroll today in this course to start your learning. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in  more...
Accounting In An Hour on-line e-learning cbt (computer based) ... due diligence advisory work for individual and corporate clients and also pursues real estate and small business purchase opportunities. In An Hour, LLC is a international provider of online accounting courses. The course that awaits you is the result of years of development and thoughtful feedback. I can?t begin to tell you how proud I am of this short program and the impact it?s having on  more...
Adobe CS3 Web Design: Workflow on-line e-learning cbt (computer based) ...hop into Dreamweaver, and even empower your non-technical clients to take over ongoing site maintenance. Building better web experiences just got easier. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Bonus--1 year full course access. Adobe CS3 Web Design: Workflow Ranging from casual hobbyists to the most  more...
Basics of Organizational Communication on-line e-learning cbt (computer based) ...and TCP/IP routing and configuration. He has trained many clients on use of Technology and trains in a classroom and lecture environment on how to install and administer Windows NT/2000/2003. His experience in the deployment of operating systems and applications as well as controlling and maintaining user environments and data is extensive. Joe has taught at Microsoft Authorized Technical  more...
Customer Astonishment: The Commitment to World-Class Customer Care on-line e-learning cbt (computer based) ...ent that have helped to transform many organizations. His clients range from federal government agencies to Fortune 500 companies to small and rapidly growing firms in all industries. He is the author of eight books. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in  more...
Writing for Business Professionals on-line e-learning cbt (computer based) ...and TCP/IP routing and configuration. He has trained many clients on use of Technology and trains in a classroom and lecture environment on how to install and administer Windows NT/2000/2003. His experience in the deployment of operating systems and applications as well as controlling and maintaining user environments and data is extensive. Joe has taught at Microsoft Authorized Technical  more...
Creating Popular Web Content (Master Class) on-line e-learning cbt (computer based) ...ou. Develop a deep portfolio to show future employers and clients You?ll see how each genre has evolved as a virtual conversation between thousands of users, and thousands of writers, over time. Each element in the standard structure responds to a particular type of question asked by a lot of users. When you understand the give-and-take of this exchange, you can write the individual components  more...
The EcoBroker Certificate Program ...oved knowledge, understanding, and the ability to provide clients with information and access to technical experts in the field. Licensees who receive this training assist buyers and sellers in learning more about environmental issues, and encourage their clients to make informed decisions with regard to the energy and dollar saving benefits of a safe and healthy piece of real estate. Increased  more...
From 123-CBT Computer Based Training
Building Web Services and Web-Service Clients with Microsoft NET on-line e-learning cbt (computer based) To build a web service and web-service clients in .NET  more...
Responding to Clients and Errors in ASP NET on-line e-learning cbt (computer based) To demonstrate how to create a Web Form using Visual C#  more...
Building Web Services and Web Service Clients with Microsoft NET on-line e-learning cbt (computer based) To demonstrate how to build a web service and web service clients in .NET  more...
Application Implementation on-line e-learning cbt (computer based) To describe how to set up a Domino 6 server, configure a web site, and configure applications for offline access by web clients  more...
Installation of ISA Server 2004 on-line e-learning cbt (computer based) To demonstrate how to install ISA Server 2004 and configure web proxy, firewall, and SecureNAT clients  more...
ISA Server 2004 Management and Clientele on-line e-learning cbt (computer based) To demonstrate how to install ISA Server 2004 clients and to secure and maintain ISA Server 2004  more...
Microsoft SMS 2003 Installing and Configuring Clients on-line e-learning cbt (computer based) To explain how to install and configure clients  more...
Installation of ISA Server 2000 on-line e-learning cbt (computer based) To demonstrate how to install ISA Server on a computer running Microsoft Windows 2000 Server and configure web proxy, firewall, and SecureNAT clients  more...
Java web service clients on-line e-learning cbt (computer based) To outline how to create web service clients using Java technologies  more...
Java web service clients on-line e-learning cbt (computer based) To outline how to create web service clients using Java technologies  more...
Network Operating Systems and Clients on-line e-learning cbt (computer based) To describe the features and functions of different network operating systems, and the software clients and tools which enable them to interoperate  more...
Flash MX ActionScript on-line e-learning cbt (computer based) ...ficient and entertaining. If you create Flash designs for clients, adding ActionScript to your repertoire will keep you busy creating new designs for existing clients and possibly some new ones. Course Duration: 7 Hours Introduction About This CD About Flash MX Using ActionScript What's New in Flash MX ActionScript? Introduction To ActionScript What is an ActionScript? Understanding Object  more...
Improving Your Cross-cultural Communications on-line e-learning cbt (computer based) ...clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation?Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or  more...
Essentials of External Consulting on-line e-learning cbt (computer based) You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role.What do external consultants really do? Although they may work in a variety of disciplines, clearly  more...
The Client-Consultant Relationship on-line e-learning cbt (computer based) ...clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, and build teams  more...
Diagnosing and Planning on-line e-learning cbt (computer based) Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...
Managing Delivery on-line e-learning cbt (computer based) ...clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can  more...
Establishing a Relationship with Internal Clients on-line e-learning cbt (computer based) ...clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you.When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in  more...
A Workable Solution for Internal Clients on-line e-learning cbt (computer based) One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...
The Technical Professional as Internal Consultant on-line e-learning cbt (computer based) Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...
Using Data as a Technical Professional Consultant on-line e-learning cbt (computer based) As a technical professional, you may have relied on reports from subordinates or your own observations and research for information. While the information garnered in these ways is still useful, in your role as an internal consultant, you may have to develop surveys or conduct interviews with individuals or groups in order to quickly collect the data pertinent to your current project. In addition,  more...
Sales Skills The Fundamentals on-line e-learning cbt (computer based)cd rom ... Follow four rules for speaking with clients. Audience Individuals who want to learn how to establish themselves in the field of sales. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information  more...
Sales Skills Prospecting Addressing Needs on-line e-learning cbt (computer based)cd rom ...actices. They will also learn how to research prospective clients, how to apply guidelines for making a sales call, and how to build a sales network. In addition, they will learn how to create win-win situations when finding solutions for clients. Learn To Implement the six steps of the sales process. Perform four specific actions  more...
Sales Skills Overcoming Obstacles on-line e-learning cbt (computer based)cd rom ... Complete a key-issues matrix when speaking to clients. Ask specific questions to help them understand clients' decision-making practices. Complete nine steps when creating a sales presentation. Create presentations that are persuasive, stimulating, focused, and flexible.  more...
Sales Skills Gaining Customer Commitment on-line e-learning cbt (computer based)cd rom ...establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In addition, you will learn what to do if your product or service  more...
Sales Skills Developing a Winning Strategy on-line e-learning cbt (computer based)cd rom ...what questions you should ask when planning solutions for clients. In addition, you will learn the steps to take to help clients find solutions to their needs. Learn To Complete a SWOT matrix. Choose appropriate clients for an advisory panel. Narrow the field of prospective clients.  more...
Sales Skills Effectively Closing a Sale on-line e-learning cbt (computer based)cd rom ...ffectively Closing a Sale, you will learn how to focus on clients' key issues when speaking to them, why product demonstrations are beneficial, and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals, how to respond to resistance, and what to do if a sales meeting becomes uncomfortable. In addition, you will learn when to close during a sales  more...
Professional Selling Over the Phone Preparation Strategies on-line e-learning cbt (computer based)cd rom ... a Angelo, and Maggie Roberts to follow up on potential clients. At a recent trade show, you and your team demonstrated one of your division a a s newest advancements in Internet security: hacker prevention and insurance. The demonstrations and displays set up by you and your team during the tradeshow generated positive feedback and hundreds of potential clients. You brought back with you  more...
SAP R 3 v4 0 Retail Order Management via Distribution Center on-line e-learning cbt (computer based)cd rom ... possible process chain, between a retail company and its clients. L earn To: The Retail Process. Basic scenario and related processes. Delivery Scheduling. Subsequent Settlement. C ontent Emphasis Skills-Based A udience All those involved in the use of SAP R/3 for Retail tasks. IT Support staff and SAP Project Team members needing training in the  more...
SAP R 3 SD Overview and Master Data on-line e-learning cbt (computer based)cd rom Course Overview The purpose of this course is to provide detailed knowledge of the structure, features and functionality within SAP R/3 SD, including SD Master Data and the skills to work with Master Data. The course will use practical examples to illustrate functions and Master Data. L earn To: Document flow within the company. Functional elements within SD.  more...
SAP R 3 System Management Advanced Administration CCMS on-line e-learning cbt (computer based)cd rom ...t Options. Transporting a Transport Request. Creating Clients. Client Copy. Client Export. Client Import. Transport Options Overview. Unit 2: CCMS Duration: 3 - 4 Hour(s) Introduction to the CCMS. CCMS Overview. Tasks and Objectives. Performance Monitoring. Monitoring Overview. System Response Times. Workload Analysis Monitor (ST03). SAP Buffer Monitor  more...
TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 2 on-line e-learning cbt (computer based)cd rom ...guidelines for configuring IP addresses for allocating to clients in a multiple DHCP environment. Identify the implementation considerations for installing DHCP. Identify the requirements for implementing DHCP. Determine the network adapter card address from the DHCP server. Install the DHCP Server Service on the DHCP server. Create a DHCP scope that consists of one IP addrss with an  more...
IIS 4 0 Creating Configuring a Web Server - Part 1 on-line e-learning cbt (computer based)cd rom ...nents of IIS 4.0 with the type of support they provide to clients. Match the HTTP 1.1 features of IIS 4.0 with the tasks that they enable on the server. Match the services that enable an integrated setup and administrations of IIS 4.0 with their features. Identify the features that support development and deployment of the Web-based applications of IIS 4.0. Identify the features that  more...
Visual C 6 0 Designing Implementing Distributed Applications - Part 1 on-line e-learning cbt (computer based)cd rom ...t Object Model (COM) components. Create COM servers and clients. Implement advanced COM tasks and active documents. Create components and packages that support transactions and asynchronous processing. C ontent Emphasis Skills-Based A udience This course is designed for programmers looking to develop applications using MFC library and Microsoft Visual C++. Participants  more...
Exchange Server 5 5 Concepts and Administration - Part 1 on-line e-learning cbt (computer based)cd rom ... purpose of the communication between the Exchange Server clients and core components. Identify the purpose of the communication initiated by the additional components. Sequence the steps for a single-server message flow between clients. Identify the functions of the Administrator Program. Match the objects in the Exchange Server Organizational hierarchy represented in the Administrator  more...
Exchange Server 5 5 Concepts and Administration - Part 2 on-line e-learning cbt (computer based)cd rom ... Course Contents Unit 1: Deploying Exchange Server Clients Duration: 1 - 2 Hour(s) Identify the tasks that can be performed by using Outlook. Identify the tasks that can be performed by using Outlook for Windows 3.x. Identify the tasks that can be performed by using Outlook for Macintosh. Identify the tasks that can be performed by using Outlook Express. Identify the  more...
Exchange Server 5 5 Design Implementation - Part 1 on-line e-learning cbt (computer based)cd rom ...e functionality provided by the communication between the clients and the core components. Identify the functionality provided by the additional components of Exchange Server when they communicate with other components. Sequence the steps for a single-server message flow between clients. Unit 3: Exchange Server Organizational Design Duration: 2 Hour(s) Identify the guidelines to be  more...
Lotus Domino R5 Sys Admin Part 2 Replication Mail Routing Basics Strategies on-line e-learning cbt (computer based)cd rom ...g procedure for a specified situation. Identify the mail clients supported in Domino mail routing. Identify the servers in a domain that can be included in Notes Named Network. Identify the mail routing procedure between Notes servers located in different domains and Notes Named Networks. Identify the procedure in which mail is routed between Domino servers that use SMTP. Identify the  more...
International Business Essentials Conducting Business in Europe on-line e-learning cbt (computer based)cd rom ...ies. Success entails agreement on the part of your German clients to discuss merger with Icon. Unit 2: France (0.5 - 1 hour) Identify historical, political, and religious characteristics of France. Identify ways that France's orientation toward time impacts negotiations. Identify ways that France's orientation toward power impacts negotiations. Follow guidelines for avoiding  more...
Windows 2000 Network--Designing Security Part 2 Sec Local Network on-line e-learning cbt (computer based)cd rom ...uthentication strategy for integration with non-Microsoft clients. L earn To: Identify how to secure files, folders, and printers in a network by using access permissions. Create an EFS strategy, a backup plan, and an audit policy. Identify the security settings for a kiosk and a portable computer. Design DNS, RIS, and SNMP security. Design a network data protection strategy  more...
Windows 2000 Network--Designing Security Part 2 Sec Local Network on-line e-learning cbt (computer based)cd rom ...uthentication strategy for integration with non-Microsoft clients. L earn To: Identify how to secure files, folders, and printers in a network by using access permissions. Create an EFS strategy, a backup plan, and an audit policy. Identify the security settings for a kiosk and a portable computer. Design DNS, RIS, and SNMP security. Design a network data protection strategy  more...
Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt on-line e-learning cbt (computer based)cd rom ...inal Services; and remotely configure options for the RIS clients on the server and configure the Terminal client. L earn To: Identify the components of Network Address Translation (NAT) and the procedures for adding the NAT protocol. Add an interface to Network Address Translation (NAT) to a computer running Windows 2000 server. Configure NAT properties and NAT interface. Install  more...
Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt on-line e-learning cbt (computer based)cd rom ...inal Services; and remotely configure options for the RIS clients on the server and configure the Terminal client. L earn To: Identify the components of Network Address Translation (NAT) and the procedures for adding the NAT protocol. Add an interface to Network Address Translation (NAT) to a computer running Windows 2000 server. Configure NAT properties and NAT interface. Install  more...
GroupWise 5 5 Administration Curriculum on-line e-learning cbt (computer based)cd rom The Novell GroupWise 5.5 Administration Curriculum includes the following courses: Novell GroupWise 5.5 Admin. Part 1--System Fundamentals Novell GroupWise 5.5 Admin. Part 2--Clients & Post Offices Novell GroupWise 5.5 Admin. Part 3--System Maintenance To review individual course descriptions, please return to the previous page and select the desired title(s).  more...
GroupWise 5 5 Admin Part 2--Clients Post Offices on-line e-learning cbt (computer based)cd rom ...d knowledge needed to install and configure GroupWise 5.5 clients as well as work with both single and multiple post office systems. L earn To: Teach the installation process for the GroupWise client. Identify installation strategies, the installation, the configuration of the workstations, and the maintenance of the software. Configure messaging for a single post office. Build  more...
Exchange 2000 Server--Part 1 Installing on-line e-learning cbt (computer based)cd rom ...phasis will be placed on deploying different varieties of clients. L earn To: Identify the features of Active Directory (AD). Identify the enhancements in Exchange 2000 Server that make it easier to administer. Identify the messaging features of Exchange 2000 Server. Identify the hardware and software requirements for Exchange 2000 Server. Calculate the hardware requirements  more...
Exchange 2000 Server--Part 2 Configuring on-line e-learning cbt (computer based)cd rom ...non-Secure/Multipurpose Internet Mail Extensions (S/MIME) clients. Publish an external certificate to a Group Policy Object (GPO) in a domain. Configure incoming connections. Configure outgoing connections. Enable message filtering on a virtual server. Identify the types of attack that e-mail systems are susceptible to. Identify the features of Bridgehead Servers. Identify the methods  more...
Exchange 2000 Server--Part 4 Connectivity on-line e-learning cbt (computer based)cd rom ... Configure Outlook 2000. Configure Outlook Web Access clients. Configure Post Office Protocol version 3 (POP3) clients. Identify the new features of public folders in Exchange 2000 Server. Identify the features of the System Manager and Outlook 2000 Properties dialog boxes used to configure public folders. Identify the features in Exchange 2000 Server that supports multiple public  more...
Oracle Database 10g New Features for Administrators Part 5 on-line e-learning cbt (computer based)cd rom Oracle Database 10g is designed for enterprise grid computing. It is the most flexible and cost-effective way to manage enterprise information. Oracle Database 10g supports the Oracle vision of creating a self-aware, self-learning, and completely self-managing database. This course covers new features of Oracle Database 10g such as automatic storage management, upgrade methods, RMAN backup, flash  more...
Exchange 2000 Infrastructure Design--Part 2 on-line e-learning cbt (computer based)cd rom ...our client's needs and determining which of the many mail clients available makes the most sense for your organization. L earn To: Identify the connectivity features of the Active Directory Exchange environment. Identify the features of the DNS configuration for Exchange 2000 Server. Identify methods of troubleshooting DNS name resolution problems. Identify the features of  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...f the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...f the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify  more...
SCO SVR 5 --Part 2 Network Administration on-line e-learning cbt (computer based)cd rom ...of WAN connection media. Identify the ways in which NFS clients access shared resources. Identify the ways Network File System (NFS) servers share resources. Identify the features of the NFS automounter. C ontent Emphasis Skills-Based A udience Application Developer, Technical Manager, System Analyst, System Administrator, Software Engineer, Database Administrator.  more...
Enterprise Connectivity with J2EE V1 4 Overview on-line e-learning cbt (computer based)cd rom ...th their functions. Identify the types and features of clients. Identify features of the Web tier in J2EE applications. Identify types and features of business objects of the Enterprise JavaBean (EJB) tier. Identify the features of the integration technologies provided by J2EE for Enterprise Information System (EIS) integration. Identify the J2EE client-side programming issues  more...
Enterprise Connectivity with J2EE V1 4 Overview on-line e-learning cbt (computer based)cd rom ...th their functions. Identify the types and features of clients. Identify features of the Web tier in J2EE applications. Identify types and features of business objects of the Enterprise JavaBean (EJB) tier. Identify the features of the integration technologies provided by J2EE for Enterprise Information System (EIS) integration. Identify the J2EE client-side programming issues  more...
Enterprise Connectivity with J2EE V1 4 EJB Entity Beans on-line e-learning cbt (computer based)cd rom ...g Time: 4 hours Objectives: Unit 1: EJB Clients (2 hours) Identify the code for declaring and using an EJB reference for accessing an EJB. Identify features of the ejb-client JAR file. Identify features of J2EE application clients. Unit 2: Entity Beans (2 hours) Identify the type of bean and the reason why it should be used to create a specified  more...
Enterprise Connectivity with J2EE V1 4 EJB Entity Beans on-line e-learning cbt (computer based)cd rom ...g Time: 4 hours Objectives: Unit 1: EJB Clients (2 hours) Identify the code for declaring and using an EJB reference for accessing an EJB. Identify features of the ejb-client JAR file. Identify features of J2EE application clients. Unit 2: Entity Beans (2 hours) Identify the type of bean and the reason why it should be used to create a specified  more...
ISA Server 2000 Curriculum on-line e-learning cbt (computer based)cd rom ...installing ISA, and installing and configuring ISA server clients. Additionally, this curriculum will cover how to create access policies, enabling secure Internet access, configuring caching, and configuring cache policy and settings. This curriculum consists of two Skill Builder courses: Course 74110 Microsoft ISA Server 2000 Part 1: Setup and Access Policies Course 74111 Microsoft ISA Server  more...
ISA Server 2000 Curriculum on-line e-learning cbt (computer based)cd rom ...installing ISA, and installing and configuring ISA server clients. Additionally, this curriculum will cover how to create access policies, enabling secure Internet access, configuring caching, and configuring cache policy and settings. This curriculum consists of two Skill Builder courses: Course 74110 Microsoft ISA Server 2000 Part 1: Setup and Access Policies Course 74111 Microsoft ISA Server  more...
ISA Server 2000 Part 1 Setup Access Policies on-line e-learning cbt (computer based)cd rom ...Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create access policies, enabling secure Internet access, configuring caching, and configuring cache policy and settings. Learn To • Identify benefits of ISA Server 2000. • Match caching methods with their functions. • Identify characteristics of firewalls. • Identify  more...
ISA Server 2000 Part 1 Setup Access Policies on-line e-learning cbt (computer based)cd rom ...Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create access policies, enabling secure Internet access, configuring caching, and configuring cache policy and settings. Learn To • Identify benefits of ISA Server 2000. • Match caching methods with their functions. • Identify characteristics of firewalls. • Identify  more...
ISA Server 2000 Part 2 Enterprise Deployment Considerations on-line e-learning cbt (computer based)cd rom Course Overview This is the second course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course covers server security, configuring packet filtering and IP routing, and configuring application filters and server  more...
Moving from Technical Professional to Mgr Series Getting Started on-line e-learning cbt (computer based)cd rom ...ject is in response to requests from some of Icon's major clients, who have asked for more functionality in areas such as greater data collection, specialized reports, financial statistics, and online analytical processing. Katherine wants this project to succeed because Icon's main competitor has recently announced the release of an enhanced reservations database. Icon is afraid it will lose  more...
Windows 2000 Network Mgt Part 1 Windows 2000 Network on-line e-learning cbt (computer based)cd rom ...s available to Dynamic Host Configuration Protocol (DHCP) clients running Windows operating systems. o Identify different methods to install Windows 2000 Advanced Server. o Identify characteristics of the Windows 2000 startup process. o Identify the characteristics of the Windows 98 startup process. o Identify guidelines for the configuration of hardware devices. o Configure file  more...
Windows 2000 Network Mgt Part 4 Access Admin on-line e-learning cbt (computer based)cd rom ...signing Internet Protocol (IP) addresses to remote access clients. o Identify Windows Components Wizard options to install Terminal Services. o Identify features of the methods used to configure Terminal Services connections on a server and client. o Identify Terminal Services Client options to establish a terminal session. o Identify features of remote access policies. o Identify  more...
i-Net Certification Curriculum on-line e-learning cbt (computer based)cd rom ...pment areas. Subjects covered include Internet basics and clients, development, networking, Internet security and business concepts. The curriculum consists of four Skill Builder courses. Courses 14186 i-Net+ a Part 1: Internet Basics and Infrastructure, 14187 i-Net+ a Part 2: Servers and Clients, 14188 i-Net+ a Part 3: Web Site Development and 14189 i-Net+ a Part 4:  more...
i-Net Part 2 Servers Clients Performance on-line e-learning cbt (computer based)cd rom ...n server providers, and how to configure and use Internet clients. The course also teaches about site monitoring procedures and client-side and server-side caching. Learn To: o Identify features and functions of a Web server. o Identify features and functions of an e-mail server. o Identify features and functions of a Lightweight Directory Access Protocol (LDAP) server. o Identify  more...
i-Net Part 3 Web Site Development on-line e-learning cbt (computer based)cd rom ...Identify programming technologies used by Web servers and clients. o Match server-side programming languages with their characteristics. o Match client-side programming languages with their characteristics. o Identify guidelines for designing a Web site. o Identify uses of Web site design tools. o Identify features of HTML. o Identify uses of including client-side scripts in HTML.  more...
CIW Enterprise Specialist Curriculum on-line e-learning cbt (computer based)cd rom ...W Enterprise Specialist: Part 1(CORBA Introduction, IDL & Clients) CIW Enterprise Specialist: Part 2(CORBA Servers, Advanced Features & Security) CIW Enterprise Specialist: Part 3(EJB Framework & Session Beans) CIW Enterprise Specialist: Part 4(EJB Deployment, EJB Clients & Entity Beans) CIW Enterprise Specialist: Part 5(CMP, EJB Transactions & Security) To review individual course  more...
CIW Enterprise Specialist Part 1 CORBA Intro IDL Clients on-line e-learning cbt (computer based)cd rom ...e Interface Definition Language and the building of CORBA clients. Topics covered include the role of the Object Management Group and each of the fundamental elements of the CORBA architecture, such as ORB, IDL, Object Adapters and CORBA Services, the IDL. The IDL constructs - modules, interfaces, attributes and operations are covered. Material is presented on the nonclass data types and how  more...
CIW Enterprise Specialist Part 4 EJB Deployment EJB Clients Entity Beans on-line e-learning cbt (computer based)cd rom ...eployment Descriptor tool and EJB deployment, writing EJB clients, and entity beans. The course introduces the Deployment Descriptor, including the role it plays and the various responsibilities that the bean developer, assembler and deployer have in relation to it. The various resources that can be referenced in the Deployment Descriptor are covered, as well as the syntactical requirements for  more...
Lotus Domino Designer 6 Preparing Domino R4 Developers on-line e-learning cbt (computer based)cd rom ...s, actions, and views. Learn To: o To match Domino 6 clients with their functions. o To match components of the Notes client interface with their functions. o To match Domino Designer 6 Client interface elements with their functions. o To match table types with their characteristics. o To create a nested table. o To create a tabbed table. Audience This audience is involved in  more...
WebSphere Studio 5 0 Curriculum on-line e-learning cbt (computer based)cd rom ... applications and covers the fundamentals of writing Java clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web Services application, describing how to use it to publish and find a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP,  more...
WebSphere Studio 5 0 Curriculum on-line e-learning cbt (computer based)cd rom ... applications and covers the fundamentals of writing Java clients for a Web Service application. It also covers the role of Universal Description, Discovery and Integration (UDDI) within a Web Services application, describing how to use it to publish and find a Web Service. This curriculum consists of four Skill Builder courses: WebSphere Studio 5: Introduction WebSphere Studio 5: SOAP,  more...
Business Writing The Fundamentals on-line e-learning cbt (computer based)cd rom ...te effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To  more...
Business Writing Writing Effective Proposals on-line e-learning cbt (computer based)cd rom ...te effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To  more...
Windows Server 2003 Managing Network Infrastructure Part 2 on-line e-learning cbt (computer based)cd rom This is the second of a three-course curriculum that prepares the learner for Exam 70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course gives in-depth and exam-focused coverage to DNS name resolution, zone transfer, and management, and NetBIOS name resolution using WINS. Learn To To identify features of  more...
Windows Server 2003 Managing Network Infrastructure Part 2 on-line e-learning cbt (computer based)cd rom This is the second of a three-course curriculum that prepares the learner for Exam 70-291: Implementing, Managing, and Maintaining a Microsoft Windows Server 2003 Network Infrastructure. The course gives in-depth and exam-focused coverage to DNS name resolution, zone transfer, and management, and NetBIOS name resolution using WINS. Learn To To identify features of  more...
Customer Relationship Mgt Implementing CRM on-line e-learning cbt (computer based)cd rom ...focus marketing efforts and help build relationships with clients and potential clients. Intrigued by the proposal, the Board of Directors agreed to investigate the possibility of implementing CRM. Your goal for the simulation is to explain how CRM can help The Glen achieve its goals and identify ways that the organization can modify expenditures to ensure a customer-focused effort. Unit 2:  more...
Windows Server 2003 Managing Network Infrastructure Part 3 on-line e-learning cbt (computer based)cd rom ... To identify steps for managing RAS clients. To identify features of logging. To identify options for configuring logging. Audience Existing MCSE/MCSAs in Windows 2000. Individuals seeking employment as MCSE/MCSA 2003 Systems Administrators or Engineers in medium and large organizations. The entry criterion for this  more...
Windows Server 2003 Managing Network Infrastructure Part 3 on-line e-learning cbt (computer based)cd rom ... To identify steps for managing RAS clients. To identify features of logging. To identify options for configuring logging. Audience Existing MCSE/MCSAs in Windows 2000. Individuals seeking employment as MCSE/MCSA 2003 Systems Administrators or Engineers in medium and large organizations. The entry criterion for this  more...
Coaching Building Relationships on-line e-learning cbt (computer based)cd rom In Coaching: Building Relationships, you will learn how to establish a coaching relationship with your employees, evaluate employees' personality types, and detect morale-building motivators. In addition, you will learn how to identify factors that can hinder an employee's willingness to trust. You will also learn the steps of the CARE process for establishing trusting relationships with your  more...
Coaching Applying the Coaching Process on-line e-learning cbt (computer based)cd rom ...g the network of one of Icon's largest and most demanding clients, who is ready for a major network upgrade. You need to mentor Lance and build a coach/employee relationship, which will help him handle the upgrade. Unit 2: Establish Objectives, Expectations, and Goals (0.5 - 1.5 hours) Identify the four questions you must ask in order to establish your coaching  more...
Windows 2000 Implementing Security Part 4 on-line e-learning cbt (computer based)cd rom ...se teaches how to provide secures access to non-Microsoft clients. Remote access, and firewalls are covered. Participants also learn about screened subnets. Finally, application-layer security and IP-layer security concepts are taught. Learn To: • To match components of Public Key Infrastructure (PKI) with their descriptions. •  more...
Visual Basic 6 0 Designing Implementing Distributed Applications - Part 1 on-line e-learning cbt (computer based)cd rom ...ment an interface in a class. Implement polymorphism for clients. Implement multiple interfaces in a class. Access an interface from a client. Identify the type of binding that should be implemented in a given situation. Add the code used to trap errors that are generated when an interface is accessed from a class. Unit 3: Component Object Model Duration: 2 Hour(s) Identify how  more...
Visual Basic 6 0 Designing Implementing Distributed Applications - Part 4 on-line e-learning cbt (computer based)cd rom Course Overview This is the fourth course in a five part series that will provide programmers with the basic skills to build three-tier client/server solutions. L earn To: Identify the ACID properties of an Microsoft Transaction Server (MTS) transaction. Build MTS components using various Visual Basic methods. Identify the different types of MTS errors and debug MTS components.  more...
Lotus Domino R5 Migrating From R4 x on-line e-learning cbt (computer based)cd rom ...nts of Domino R5. Identify the system requirements of R5 clients. Identify the advantages of upgrading to Lotus Domino R5. Identify the factors to be considered before upgrading to Lotus Domino R5. Identify the messaging strategy for an organization in a given a situation. Identify the strategies to be included in a transition plan. Identify the sequence of upgrade to Lotus Domino R5 for  more...
Lotus Domino R5 Configuring Optimizing the Environment on-line e-learning cbt (computer based)cd rom ...overy information by using Domino Administrator and Notes clients. Recover the password of an ID file by using Domino Administrator. Set up mail monitoring by using Domino Administrator. Track a mail message by using Domino Administrator. Generate a mail usage report by using Domino Administrator. Display replication and mail routing topology maps by using Domino Administrator. Identify  more...
Lotus Notes Domino R5 Development Part 1 Basic Concepts on-line e-learning cbt (computer based)cd rom ...their features. Match the three types of Lotus Domino R5 clients with their features. Identify the types of applications used in Lotus Domino R5 in a given business scenario. Identify the advantages of using multidatabase applications over single database applications. Match the multidatabase architecture models with the situations in which they are used. Identify the elements of a  more...
Lotus Domino R5 Development Part 6 Developing Applications for Web Clients on-line e-learning cbt (computer based)cd rom Course Overview This is the sixth course in a nine part series for webmasters, application developers, and graphic designers that will introduce Notes/Domino features, web-specific tasks, and basic system administration tasks to be up on the web quickly and to use Domino to create Web sites and Web applications. At the completion of this course, students will learn how to identify the features  more...
Lotus Domino R5 Development Part 8 Application Architecture on-line e-learning cbt (computer based)cd rom ...dentify the application design considerations for browser clients. Identify the situation in which a specific replication strategy will yield the best performance. Identify the probable causes that can lead to a specific problem when using Domino. Unit 2: Application Maintenance and Distribution Duration: 3 - 4 Hour(s) Identify the benefits of upgrading to Domino R5 in an  more...
Lotus Domino R5 Development Curriculum on-line e-learning cbt (computer based)cd rom The Lotus Notes Domino R5 Development Curriculum includes the following courses: Lotus Domino R5 Development Part 1: Basic Concepts Lotus Domino R5 Development Part 2: Application Devel. Fundamentals Lotus Domino R5 Development Part 3: Creating User Interfaces Lotus Domino R5 Development Part 4: Making Your Application Run Lotus Domino R5 Development Part 5: Adv. Application Development  more...
Windows NT 4 0 Core Technologies Support - Part 4 on-line e-learning cbt (computer based)cd rom ...n. Identify tools to administer NT Servers from various clients and configure Windows NT for client computers. Replicate directories using the Directory Replicator service and synchronize files using the My Briefcase utility. Monitor system performance using the Performance Monitor and use the various Windows NT utilities to monitor system information. Identify bottlenecks and  more...
Windows NT Server 4 0 Network Analysis and Optimization - Part 1 on-line e-learning cbt (computer based)cd rom ...release process. Configure the renewal interval of WINS clients to a specified time limit using the WINS manager. Identify the cause of the network traffic in a file session. Sequence the steps that take place to establish a file session in a Windows NT environment. Identify the frames generated in a session connection. Identify the frames generated during session termination process.  more...
Windows NT Server 4 0 Installation Configuration - Part 2 on-line e-learning cbt (computer based)cd rom ... a specified server. Configure the RAS server to support clients using the TCP/IP protocol. Configure the RAS server to support clients using the NWLink IPW protocol. Configure the RAS server to support clients using the NetBEUI Protocol. Install Point To Point Tunneling Protocol on a RAS server. Configure the RAS server to enable PPTP filtering. Manage dialing RAS permissions. Configure  more...
Java for Procedural Programmers Beyond Basic Java on-line e-learning cbt (computer based)cd rom ... To identify factors that affect an object's clients when changes are made within that object. To identify features of packages. To identify guidelines for managing package namespaces. To identify the syntax for creating a package in Java. To identify features of  more...
Java for Procedural Programmers Beyond Basic Java on-line e-learning cbt (computer based)cd rom ... To identify factors that affect an object's clients when changes are made within that object. To identify features of packages. To identify guidelines for managing package namespaces. To identify the syntax for creating a package in Java. To identify features of  more...
Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS on-line e-learning cbt (computer based)cd rom ..., and monitor DHCP servers; troubleshoot DHCP servers and clients; and configure and manage WINS servers and clients. L earn To: Identify DHCP concepts in detail. Identify procedures to configure, manage and monitor DHCP servers and clients. Troubleshoot DHCP servers and clients. Install, configure and manage DNS servers and clients. Identify zones, DNS integration with DHCP,  more...
Windows 2000 Network Infrastructure Admin --Part 1 DHCP DNS WINS on-line e-learning cbt (computer based)cd rom ..., and monitor DHCP servers; troubleshoot DHCP servers and clients; and configure and manage WINS servers and clients. L earn To: Identify DHCP concepts in detail. Identify procedures to configure, manage and monitor DHCP servers and clients. Troubleshoot DHCP servers and clients. Install, configure and manage DNS servers and clients. Identify zones, DNS integration with DHCP,  more...
Windows 2000 Network Infrastructure Admin --Part 2 Remote Access on-line e-learning cbt (computer based)cd rom Course Overview This is the second course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the requirements for  more...
Windows 2000 Network Infrastructure Admin --Part 2 Remote Access on-line e-learning cbt (computer based)cd rom ...ed. Configure authentication protocols for remote access clients by using the Properties dialog box of the server. Configure a remote access server for RADIUS authentication by using the Routing and Remote Access console. Configure encryption protocols by using the Routing and Remote Access console. Match the remote access policy components with the scenarios in which they are used. Create  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...f the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify  more...
IBM DB2 Universal Database V6 1--Fundamentals on-line e-learning cbt (computer based)cd rom ...f the Satellite Administration Center. Match the DB2 UDB clients with their functions. Match the communication protocols that DB2 supports with their associated platform environments. Identify which DB2 Connect product to use given a specific scenario. Match the DB2 UDB products with their functions. Install a DB2 UDB server given system specifications. Identify tasks performed to verify  more...
CIW Site Designer Curriculum on-line e-learning cbt (computer based)cd rom ...dational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. This curriculum helps prepare candidates for exam 1D0-420. This curriculum can also be taken by individuals who want to improve their job skills. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation  more...
CIW Site Designer Part 1 Web Design Concepts Site Development on-line e-learning cbt (computer based)cd rom ...dational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. This course helps prepare candidates for exam 1D0-420. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA credits: 4 CPE Credits Language Options American English Total  more...
CIW Site Designer Part 2 Basic Web Technologies on-line e-learning cbt (computer based)cd rom ...dational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. Learners should have taken the first part in this series, course 87021. This course helps prepare candidates for exam 1D0-420. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation Accreditation NASBA  more...
CIW Site Designer Part 3 Using FrontPage Dreamweaver HomeSite on-line e-learning cbt (computer based)cd rom ...dational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. Learners should have taken the first two parts of this series, courses 87021-87022. This course helps prepare candidates for exam 1D0-420. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation  more...
CIW Site Designer Part 4 Using Paint Shop Pro Flash JavaScript DHTML on-line e-learning cbt (computer based)cd rom ...dational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. In addition, students should have taken the first 3 parts in this series (87021-87023). This course prepares candidates for exam number 1D0-420. Content Emphasis Skills-Based Deployment Options Internet / Intranet, Download, LAN, Workstation  more...
CIW Site Designer Part 5 Advanced Web Tech Web Site Publishing on-line e-learning cbt (computer based)cd rom ...dational knowledge about Internet networking, servers and clients, design and development, security, and using the Internet for business. In addition, students should have taken the first 4 parts in this series (87021-87024). This course prepares candidates for exam number 1D0-420. Content Emphasis Conceptual Deployment Options Internet / Intranet, Download, LAN, Workstation  more...
CIW Server Administrator Part 3 Services on-line e-learning cbt (computer based)cd rom ...ice in Windows 2000, and how to configure DNS servers and clients. This course also introduces NetBIOS, how to configure WINS servers and Samba and SWAT.The final section in the course, Implementing Internet Services, deals with FTP servers and controlling access in FTP. Learn To • Install a Windows 2000 primary Domain Name System (DNS) server. • Identify functions of the  more...
Network Part 3 Network Implementation on-line e-learning cbt (computer based)cd rom ...ating system. o Identify capabilities of UNIX and Linux clients. o Identify capabilities of NetWare clients. o Identify capabilities of Windows clients. o Identify features of a network security policy. o Identify characteristics of firewalls. o Identify characteristics of a proxy server. o Identify functions and features of Virtual Local Area Networks (VLANs). Unit 2: Network  more...
WebSphere Studio 5 0 Web Services Clients J2EE on-line e-learning cbt (computer based)cd rom ...clients for a Web Service application. It then covers WebSphere Studio support for SOAP, including Web Services Description Language (WSDL) files, Web Service proxies, and the TCP/IP Monitor. The second unit covers Java 2 Enterprise Edition (J2EE) fundamentals, its primary services, and the relationships between J2EE components and how these components are packaged for deployment. The course  more...
WebSphere Studio 5 0 Web Services Clients J2EE on-line e-learning cbt (computer based)cd rom ...clients for a Web Service application. It then covers WebSphere Studio support for SOAP, including Web Services Description Language (WSDL) files, Web Service proxies, and the TCP/IP Monitor. The second unit covers Java 2 Enterprise Edition (J2EE) fundamentals, its primary services, and the relationships between J2EE components and how these components are packaged for deployment. The course  more...
Frontline Leadership Knowledge in the Workplace on-line e-learning cbt (computer based)cd rom ...hey can efficiently promote the software systems to their clients. Unit 2: Encouraging Knowledge Exchange (0.5 - 1 hour) Identify ways for encouraging employees to exchange knowledge. Follow the process for leading employees through obstacles. Simulation Overview: In the simulation at the end of this  more...
Relationship Management - Preparing the Client Relationship on-line e-learning cbt (computer based) ...ut as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify who you  more...
From Michael Management Corporation
SAP BC101 - Basic SAP System Administration on-line e-learning cbt (computer based)study at homeself directed ... logs and dump analysis - learn to create, copy, delete clients Release: ECC 6. 0 (newest SAP release) Audience: - System Administrators Prerequisite: - Basic SAP skills (SAP101) - A general understanding of SAP terms Exam & Certificate: - approx. 25 questions - Certificate of Completion CPE credits: 6. 0 Includes: - 12 lessons, approx. 6 hours course  more...
From SowellEAC
SowellEAC Online Enterprise Architect Certification Program on-line e-learning cbt (computer based)study at homeself directedbook ...esized individualized architecture frameworks for several clients. For selected topics, Ms. Sowell will engage recognized experts in specialized enterprise architecture subject areas, and will provide their resumes upon request. These other faculty members will teach certain sessions under her supervision. Cost of the Program: The fee for the online Certification program is $6, 000  more...
From Certified Foreclosure Agent Program
Rights and Duties of the Parties 230 As a real estate agent it is critical that you understand the rights and duties of all the parties involved in the commercial foreclosure process. Whether it's a borrower, lender, servicer, Guarantor and/ or receiver to the foreclosure process, you need to know how to handle each individual situation. In this course you will learn about different states of default, technical defaults, timelines,  more...
How to Become a Certified HUD Broker 135 on-line e-learning cbt (computer based)computer lab Foreclosure properties from the United States Department of Housing and Urban Development (HUD) are always in high demand among buyers because they are typically available for purchase at prices that are far less than market value. It's big business, which real estate professionals can learn to profit from with the proper guidance and instruction on the process. This educational course from the  more...
Foreclosure Food Chain 110 on-line e-learning cbt (computer based)courseware Learn to focus your time and attention on the area(s) of foreclosure investing that best fit the interests and lifestyles of your clients during this 90a minute Certified Foreclosure Agent online training course with Howard Small.  more...
From Healing Art Forms Institute
Astral Cord Removal Therapist Program on-line e-learning cbt (computer based)study at homeself directed ...healing for distant or in person sessions for you or your clients future benefit. Etheric Cord Flush - to help in astral cord work Aura Flush - to help in healing aura work from damaging cords Chakra Flush - to help in healing chakra work from damaging cords Love Flush - to help with issues of love from cords Mental Flush - to help with mental issues from cords All of this is  more...
Angel Therapist Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...certify you to be and practice Angel Therapy work on your clients, friends, and family members! You will learn the basics of working with this comprehensive course to get you started working in this field of work. There will be an exam, case studies and a few essays to complete before certification. Prerequisite for this course is a Reiki Master or basic general healing knowledge. Below  more...
Bachelor Degree In Energetic Spiritual Healing on-line e-learning cbt (computer based)study at homeself directed ...lest extent and offer these types of sessions to your own clients. Nicole Lanning will personally mentor each and every client through this process as she is the founder of HealingArtForms Institute and knows each and every session personally as alot of them were created by her or Jonathon for their own work in seminars, workshops and one on one classes. All of this is provided in this  more...
Crystal Healing Therapist Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...will certify you to practice Crystal Healing work on your clients, friends, and family members! You will learn the basics of working with crystals in this comprehensive course to get you started working in this field of work. There will be an exam, case studies and a few essays to complete before certification. Below you can see what you will be receiving with this course: Crystal  more...
Chakra Aura Meridian Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...to be and practice Chakra, Aura and Meridian work on your clients, friends, and family members! You will learn the basics of working with chakras, auras, and meridians from different formats. It is a comprehensive course to get you started working in this field of work. There will be an exam, case studies and a few essays to complete before certification. Below you can see what you will  more...
Spiritual Releasement Accredited Therapist Program on-line e-learning cbt (computer based)study at homeself directed ...e and practice Spiritual Releasement Therapy work on your clients, friends, and family members! You will learn the basics of working with this comprehensive course to get you started working in this field of work. There will be an exam, case studies and a few essays to complete before certification. Prerequisite for this course is a Reiki Master for atleast 6 months with prior energy work  more...
Master Degree In Energetic Spiritual Healing on-line e-learning cbt (computer based)study at homeself directed ...healing instruction with holistic healing for you or your clients future benefit. Plus 2 healing/ blessing sessions with Nicole This is an extensive course, full of everything you will need to know to get yourself into this type of work to the fullest extent and offer these types of sessions to your own clients. Nicole Lanning will personally mentor each and every client through this  more...
Protection Healing Therapist Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...fy you to be and practice Protection Healing work on your clients, friends, and family members! You will learn multiple ways to not only protect by also restore your energy with this comprehensive course to get you started working in this field of work. There will be an exam, case studies and a few essays to complete before certification. Course Materials: Protection Healing Therapist  more...
Holistic Pet Care Specialist on-line e-learning cbt (computer based)study at homeself directed ...ic healing distant and in person sessions for you or your clients future benefit. Usui Reiki Angels of the Earth - Animal Healing Ethereal Crystals 1 through 12 Etherial Flowers I & II Etheric Adupuncture All of this is provided in this Holistic Pet Care Specialist Accredited Program. Once your course work and attunements have been completed, you will then receive your  more...
Developing Your Intuition Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...e able to offer different sources of readings to your own clients, friends, and family members! It is a comprehensive course to get you started working in this field of work. There will be an exam, case studies and a few essays to complete before certification. Below you can see what you will be receiving with this course: Developing Your Intuition Manual - 133 pages long. Covering:  more...
Animal Communication Healing Accredited Program on-line e-learning cbt (computer based)study at homeself directed ...e and practice Animal Communication/ Healing work on your clients, friends, and family members! You will learn the basics of working with animals, attunments, and guided audio session. This course does include the Spiritual Animal Healer Program and the Animal Path Healing It is a comprehensive course to get you started working in this field of work. There will be an exam, case studies and a  more...
From Biologix Solutions LLC
Bloodborne Pathogens Training for Tattooing, Piercing & Permanent Make-Up Artists instructor led trainingon-line e-learning cbt (computer based)study at homegroup study and discussionself directedworkshop / seminartrain the trainercomputer lab Nationally Accepted OSHA Compliant Bloodborne Pathogens Training Customized for Tattooing & Piercing Artists. We have thousands of satisfied clients throughout the world. This training is designed and developed by our well experienced infectious disease epidemiologist. It provides the most current information on bloodborne pathogens (Hepatitis B, Hepatitis C & HIV) and other significant emerging  more...
From Star Leadership, Inc
Managing Disruptive Key Employees study at homeself directedcd rom ...itical to the success of the business or manage important clients or large accounts that might be lost if they left. Their actions have a direct impact on the bottom line. In some cases, particularly in small and medium-sized firms, they can lead to resounding success or business closure. How can organizations effectively manage these key contributors when they become disruptive? In this  more...
From Software Training Academy, Inc
The JSP Standard Tag Library instructor led trainingon-line e-learning cbt (computer based) ...them to correctly format numbers, dates and times for all clients. Use resource bundles to manage application strings, and produce the appropriate strings at runtime for a particular client locale. Locate a data source, query for relational data, and parse result sets. Perform updates, inserts and deletes on relational data using SQL actions. Manage queries and updates in transaction  more...
Java Servlets instructor led trainingon-line e-learning cbt (computer based) ...rms and servlets Manage complex conversations with HTTP clients using session attributes Understand the role of JDBC in Java persistence code, and use JDBC for persistence in servlet applications Preserve portability and ease of administration for a servlet application by parameterizing servlet code, using initialization parameters, properties files, and JNDI Use JavaBeans classes to  more...
Java Server Pages JSP instructor led trainingon-line e-learning cbt (computer based) ...them to correctly format numbers, dates and times for all clients. Use resource bundles to manage application strings, and produce the appropriate strings at runtime for a particular client locale. Locate a data source, query for relational data, and parse result sets. Perform updates, inserts and deletes on relational data using SQL actions. Manage queries and updates in transaction  more...
Developing Java Web Services instructor led trainingon-line e-learning cbt (computer based) ...ing (JAXM) to build low-level SOAP-based Web services and clients, in which the programmer is responsible for element-by-element content of the SOAP message. Students will learn to read SOAP and to write it by hand, and then will proceed to use the Java APIs to develop servlets that respond to SOAP/HTTP messages. The course then moves to high-level services: component-based development using  more...
Developing Web Services with WebLogic TM instructor led trainingon-line e-learning cbt (computer based) ...rse prepares Java programmers to develop Web services and clients using the BEA WebLogic Platform(TM), in accordance with prevailing standards such as SOAP, WSDL, and JAX-RPC. Students get an overview of the interoperable and Java-specific Web services architectures, and then learn the standard (J2EE 1.4) APIs for SOAP messaging and WSDL-driven, component-based service development, working  more...
Complete ASP Programming instructor led trainingon-line e-learning cbt (computer based) ...orm, and provide rich integration with databases to track clients, orders, and products using ASP and the enhanced functionality of ASP components. Students will work thoroughly with ASP components for Web-to-database integration and use the server's file system to add features and functionality to a Web site. In addition, students will work with other components, including those that ship  more...
Advanced Java Programming Rev 5 instructor led trainingon-line e-learning cbt (computer based) ...gies such as JNDI, EJB, and CORBA. Implement simple RMI clients and servers. Connect to a database using JDBC and perform a simple query. Update relational data using JDBC to execute updates, inserts and deletes. Use prepared statements to produce reusable database queries and optimize execution time. Use callable statements to access database procedures. Use scrollable and  more...
From Corexcel
Principles of Marketing for Nonprofit Organizations on-line e-learning cbt (computer based)study at homeself directed ...l. Marketing is a great way to determine the needs of clients and donors. Activities such as public relations, advertising, promotions, and customer relationship management are essential to the success of a nonprofit. Learn how nonprofits utilize marketing efforts to publicize their mission and gather contributions of time and money. This self paced course also covers marketing planning  more...
From Serebra Learning Corporation
NET Remoting on-line e-learning cbt (computer based) To create and use specific .NET Remoting services All Microsoft VB.NET developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the 70-310 exam Developing XML Web Services and Server Components with Microsoft Visual Basic .NET and the Microsoft .NET Framework  more...
NET Remoting in C on-line e-learning cbt (computer based) To demonstrate how to create and use specific .NET Remoting services Microsoft C# developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the exam 70-320: Developing XML Web Services and Server Components with Microsoft Visual C# and the Microsoft .NET Framework  more...
Win2000 Active Directory Implementation Remote Installation of Windows 2000 on-line e-learning cbt (computer based) In this course, you will learn about remotely installing the Windows 2000 Professional operating system to a group of client computers using the Remote Installation Service feature. First, you will learn about the components and functionality of RIS, how to use RIS to perform an automated deployment, and how to install, configure, and authorize an RIS server. The course will explain how to create  more...
The Art of Global Communication on-line e-learning cbt (computer based) Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the  more...
From Executive-level Sale to Strategic Partnership on-line e-learning cbt (computer based) Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain  more...
Preparing for the Executive-level Sale Simulation on-line e-learning cbt (computer based) ...ng to sell the new service, you discover that one of your clients, MicroGalaxy, is having trouble fulfilling orders due to the growth of their electronic component supply business. They currently use your company for their direct marketing efforts. You talk with your contact in marketing and find out that the company is hesitant to outsource their fulfillment function. Because they place such a  more...
Relationship Management Preparing the Client Relationship on-line e-learning cbt (computer based) ...ut as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify who you  more...
Sales Negotiations Negotiation Strategies on-line e-learning cbt (computer based) ...k. In addition, you will learn how to deal with demanding clients and how to adapt when competitors are fighting for your business. You will also learn to use problem-solving techniques to reach mutually-satisfying agreements and how to develop creative options for mutual gain. The target audience for this course is the experienced salesperson who wants to improve their ability to negotiate in  more...
Introducing Contact Centers Contact Center Essentials on-line e-learning cbt (computer based) This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Introducing Contact Centers CSR Success Criteria on-line e-learning cbt (computer based) This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Introducing Contact Centers Customer Response Etiquette on-line e-learning cbt (computer based) This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Communicating Effectively Build Customer Rapport 1 on-line e-learning cbt (computer based) This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Communicating Effectively Build Customer Rapport 2 on-line e-learning cbt (computer based) This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Handling Contacts Professionally Maximize Call Performance 1 on-line e-learning cbt (computer based) This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Handling Contacts Professionally Maximize Call Performance 2 on-line e-learning cbt (computer based) This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Preparing for Mutual Success Satisfy Customer Needs on-line e-learning cbt (computer based) This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
Preparing for Mutual Success Reduce CSR Stress on-line e-learning cbt (computer based) This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies  more...
The Client-Consultant Relationship on-line e-learning cbt (computer based) ...clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, and build teams  more...
Essentials of External Consulting on-line e-learning cbt (computer based) You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines,  more...
Essentials of Internal Consulting on-line e-learning cbt (computer based) You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This  more...
Evaluation and Review on-line e-learning cbt (computer based) So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This  more...
Managing Delivery on-line e-learning cbt (computer based) ...clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can  more...
Diagnosing and Planning on-line e-learning cbt (computer based) Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the  more...
A Workable Solution for Internal Clients on-line e-learning cbt (computer based) One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You  more...
Establishing a Relationship with Internal Clients on-line e-learning cbt (computer based) ...clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in  more...
The Technical Professional as Internal Consultant on-line e-learning cbt (computer based) Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the  more...
Creating Effective Contracts on-line e-learning cbt (computer based) When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting  more...
Project Management Essentials Simulation on-line e-learning cbt (computer based) For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project  more...
Presenting to Succeed on-line e-learning cbt (computer based) There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a  more...
Delivering Your Message on-line e-learning cbt (computer based) So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by  more...
Presentation Resources Available to You on-line e-learning cbt (computer based) This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be  more...
Delivering Successful Presentations Simulation on-line e-learning cbt (computer based) After years of research and development, the Top-Shelf Cola Company is finally ready to release its latest beverage, Passion, to consumers. Passion is a caffeine-free, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the  more...
Improving Your Cross-cultural Communications on-line e-learning cbt (computer based) ...clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or  more...
The Process of Interpersonal Communications on-line e-learning cbt (computer based) It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of  more...
Getting Started--The Administrative Support Professional on-line e-learning cbt (computer based) ...interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes you through the process of managing your own professional productivity. You will learn about the changing role of the administrative support professionals, the professional practices common to  more...
Using Effective Business Communication on-line e-learning cbt (computer based) Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the  more...
Effective Administrative Support Professional Simulation on-line e-learning cbt (computer based) Today's office setting is high-tech and fast-paced. Successful administrative support professionals must keep up with the requirements of the modern-day office environment, and this simulation tests the skills and procedures that will help you do just that. As administrative assistant to the VP of Sales for the Northeast Division of BMS Printed Circuits, you'll experience the full spectrum of  more...
Attorney-Client Privilege on-line e-learning cbt (computer based) ... that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege encourages open and honest communication between  more...
Interviewing and Hiring Practices on-line e-learning cbt (computer based) In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach and adheres strictly to  more...
Visual Basic 6 0 Enterprise Client Server Development Part 1 on-line e-learning cbt (computer based) This course introduces developing programs for an enterprise client/server environment. It introduces multi-tier application architecture, reviews how to instantiate a COM component, and describes how to make and compile COM configurations. It also describes how COM components are registered and identified in the Windows registry. This course also introduces the concept of transactions and  more...
Application Implementation on-line e-learning cbt (computer based) To describe how to set up a Domino 6 server, configure a web site, and configure applications for offline access by web clients Lotus Domino R5 application developers  more...
XML Web Services and Microsoft NET on-line e-learning cbt (computer based) To introduce the concepts of XML web services, publishing, and accessing Application developers wishing to begin using Microsoft .NET to build web services  more...
Building Web Services and Web-Service Clients with Microsoft NET on-line e-learning cbt (computer based) To build a web service and web-service clients in .NET Application developers wishing to begin using Microsoft .NET to build web services  more...
XML Web Services and Microsoft NET on-line e-learning cbt (computer based) To introduce the concepts of XML Web Services, publishing, and accessing web services Developers proficient in C# with a foundation knowledge of ASP.NET who wish to develop a distrubuted architecture based on web services and clients; candidates for the Microsoft exam 70-320  more...
Building and Using Web Services on-line e-learning cbt (computer based) To demonstrate how to build and use a .NET web service Developers proficient in C# with a foundation knowledge of ASP.NET who wish to develop a distrubuted architecture based on web services and clients; candidates for the Microsoft exam 70-320  more...
Building Web Services and Web Service Clients with Microsoft NET on-line e-learning cbt (computer based) To demonstrate how to build a web service and web service clients in .NET Developers proficient in C# with a foundation knowledge of ASP.NET who wish to develop a distrubuted architecture based on web services and clients; candidates for the Microsoft exam 70-320  more...
Responding to Clients and Errors in ASP NET on-line e-learning cbt (computer based) To demonstrate how to create a Web Form using Visual C# Web developers with basic experience using previous versions of Active Server Pages or similar technology, who wish to start working with Microsoft ASP.NET  more...
Networking and UNIX Name Resolution on-line e-learning cbt (computer based) To explain how to secure UNIX systems from local and remote security threats IT professionals working in a UNIX environment for the first time  more...
Managing UNIX Clients on-line e-learning cbt (computer based) To explain how to manage UNIX clients IT professionals working in a UNIX environment for the first time  more...
Win2000 Netwk Security Design Providing Secure Access in Remote Netwks on-line e-learning cbt (computer based) ...re the RRAS callback options used to verify identities of clients and servers. You will learn about the components of a virtual private network and about the features of the VPN tunneling protocols, PPTP and L2TP. You will learn about router-to-router and remote access VPN connections as well as L2TP and PPTP packet filtering in VPN connections for input and output filters. The features and  more...
Win2000 Netwk Infra Design Designing a WINS Dfs Strategy on-line e-learning cbt (computer based) ...S proxy for integrating WINS enabled client with non-WINS clients in a routed environment. The course also describes how to ensure the availability of WINS servers, secure data transfer, and optimize the performance of WINS. You will learn to identify the deployment strategy in WINS. The WINS implementation design needs to be planned properly to ensure smooth functionality, availability,  more...
Securing Wireless and Remote Communications in Windows Server 2003 on-line e-learning cbt (computer based) To outline the considerations and procedures for securing wireless and remote commmunications Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified  more...
Win2000 Server Sharing Resources Over the Internet on-line e-learning cbt (computer based) ...e system requirements for setting up a VPN Server and VPN clients. In addition, you will learn to create a demand-dial interface, connect to the Internet, and troubleshoot VPN-related problems. The course then covers the functions of various components of Internet Information Server (IIS) 5.0 and teaches you to install IIS 5.0 and to configure the FTP and WWW services. Finally, but no less  more...
Win2000 Server Implementing Interoperability on-line e-learning cbt (computer based) ...0 server. In addition, you will learn to enable Macintosh clients to access files in the Windows 2000 network. Guidelines for troubleshooting problems that you might encounter while establishing connectivity between Apple and Windows 2000 networks, as well as problems related to sharing files and printers between Apple Macintosh and Windows 2000 networks are also covered in this course. Related  more...
Win2000 Network Infrastructure Implementation Administering DNS on-line e-learning cbt (computer based) ...rver and troubleshoot problems related to DNS servers and clients. The course also discusses the concept of zones that are used to store this information. You will learn how to add, remove, configure, and manage zones. Zone replication and zone transfer methods that are used to maintain the same information across servers are also the subject of this course. Related Exam: Microsoft Exam:  more...
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