Online Clients eLearning Training

Selling the Way Your Customer Buys Learn how to read your clients,adapt your presentation and build a solid business relationship. more...

How to Build And Maintain Rapport With Your Clients Learn how to build rapport with your clients and get beyond small talk. more...

Moving from Trainer to Performance Consultant ...reer is an exciting time. Now is your chance to help your clients with their overall abilities, not just a few key skills. The move from being a trainer to becoming a performance consultant can be difficult if you arena t aware of certain strategies and tips. This course will help you identify the steps to gaining the skills you need while building your client base. There are job aids, tools, more...

NET Remoting To create and use specific .NET Remoting services All Microsoft VB.NET developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the 70-310 exam Developing XML Web Services and Server Components with Microsoft Visual Basic .NET and the Microsoft .NET Framework more...

NET Remoting in C To demonstrate how to create and use specific .NET Remoting services Microsoft C# developers wanting to write enterprise applications with serviced components, Windows Services, or .NET Remoting, or studying for the exam 70-320: Developing XML Web Services and Server Components with Microsoft Visual C# and the Microsoft .NET Framework more...

Organisational Communication : Security Procedures Your first few days or even weeks in a company can be a confusing time. You have to learn a lot about the company itself: how it operates, your role and what's expected of you. This course will help you to understand the importance of confidentiality and security in your workplace. It examines what can be stolen from an organisation and what you can do to prevent it. It also outlines ways of more...

Giving Presentations ... be formal presentations to your team, senior managers or clients. They can also be informal. For instance, presenting some new ideas for discussion with your peers. If you are skilled at giving presentations, then you can persuade, influence and convince others. Getting your points across in a structured and interesting manner is paramount for success. This course aims to improve the more...

Linux Administration Part 2: Hardware and Programming The fourth course in the Linux Essentials series examines some of the specific hardware and multimedia solutions that an administrator might implement. The learner will learn how to add and manage printers, serial devices and additional disk storage for a Linux system. The course also examines how to set up sound, graphics, and video when configuring Linux clients. Finally, this course covers some more...

Linux Red Hat Advanced System Administration Part 3: User Administration and X Windows The third course in the Linux Red Hat Advanced System Administration series covers some advanced user administration and X Windows topics. It examines disk quotas and shell configuration. The course also covers Kernel concepts, installation, and configuration. Finally, it teaches the learner how to set up X Windows servers and clients. more...

Installing and Configuring Microsoft Windows NT Server 4.0 in the Enterprise Environment - Part 2 This is the final course in a seven-part series intended for network support professionals working in a Microsoft Windows NT Server 4.0 based enterprise environment. The series aims to enable these professionals to pass Microsoft's certification examination 70-68. This series gives participants the opportunity to design, implement, and support the Windows NT Server network operating system in a more...

Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to more...

Microsoft Windows 2000 Network Infrastructure Administration Part 5: Enterprise Management This is the final course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the components of Network Address Translation more...

Microsoft Windows 2000 Network - Designing Security Part 2: Securing Local Networks This is the second course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to secure files, folders, and printers in a network by using access permissions, create an EFS strategy, a backup plan, and an audit policy. Participants will more...

Microsoft Exchange Server 5.5 Concepts and Administration - Part 2 This is the second course in a three part series that will provide IT professionals the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. more...

Win2000 Active Directory Implementation Remote Installation of Windows 2000 In this course, you will learn about remotely installing the Windows 2000 Professional operating system to a group of client computers using the Remote Installation Service feature. First, you will learn about the components and functionality of RIS, how to use RIS to perform an automated deployment, and how to install, configure, and authorize an RIS server. The course will explain how to create more...

The Art of Global Communication Considering that communication is something you do every day, how many people actually stop to consider what is happening before they speak? Can you just talk without thinking too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the more...

From Executive-level Sale to Strategic Partnership Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain more...

Preparing for the Executive-level Sale Simulation ...ng to sell the new service, you discover that one of your clients, MicroGalaxy, is having trouble fulfilling orders due to the growth of their electronic component supply business. They currently use your company for their direct marketing efforts. You talk with your contact in marketing and find out that the company is hesitant to outsource their fulfillment function. Because they place such a more...

Relationship Management Preparing the Client Relationship ...ut as a trusted advisor. You will learn what unique needs clients have as a result of the Information Age and the importance that trust plays in turning clients into loyal customers. You will also learn what specific roles you must fulfill to become a client's trusted advisor and how your emotional intelligence will assist you in the process. Finally, you will learn how to identify who you more...

Sales Negotiations Negotiation Strategies ...k. In addition, you will learn how to deal with demanding clients and how to adapt when competitors are fighting for your business. You will also learn to use problem-solving techniques to reach mutually-satisfying agreements and how to develop creative options for mutual gain. The target audience for this course is the experienced salesperson who wants to improve their ability to negotiate in more...

Introducing Contact Centers Contact Center Essentials This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Introducing Contact Centers CSR Success Criteria This course describes the essential skills and qualities that will ensure successful customer service operations. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Introducing Contact Centers Customer Response Etiquette This course introduces the functions of customer contact centers and the roles of customer service representatives (CSRs) to provide exemplary customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Communicating Effectively Build Customer Rapport 1 This course will help learners adapt their communication styles to build a successful rapport with others. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Communicating Effectively Build Customer Rapport 2 This course provides learners tips and techniques to improve verbal and written communication skills in order to deliver excellent customer service. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Handling Contacts Professionally Maximize Call Performance 1 This course reviews the stages of a typical customer call flow and introduces several strategies to use to initiate a positive rapport with your client. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Handling Contacts Professionally Maximize Call Performance 2 This course discusses several methods that learners can employ to ensure that the customer contact is a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Preparing for Mutual Success Satisfy Customer Needs This course helps learners to distinguish different customer characteristics, recognize appropriate techniques to successfully respond to each type of person and convert difficult situations into a positive experience. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

Preparing for Mutual Success Reduce CSR Stress This course provides several strategies to help CSRs cope with stressful customer situations while maintaining a courteous and professional demeanor. Professionals who want to provide best-in-class customer service for clients by effectively using telephone, fax and Internet technologies more...

The Client-Consultant Relationship ...clients and their needs are the vital first steps to establishing productive working relationships. Understanding more about their organizations and what they expect from you will be essential if you are to provide a high-quality service that will excite them. You will also need to know how to recognize all the stakeholders and the real decision makers within an organization, and build teams more...

Essentials of External Consulting You may already have a reputation as something of an area specialist or problem solver. You may have a number of years of general management experience, or you may have recently acquired a management qualification. Perhaps you've now been asked to deploy your knowledge in an external consulting role. What do external consultants really do? Although they may work in a variety of disciplines, more...

Essentials of Internal Consulting You may already have a reputation as something of an area specialist. Perhaps you've now been asked to deploy your knowledge in an internal consulting role. Or maybe you've always been attracted to this role and you would now like to find out more? What will it mean for you? What does an internal consultant do? How do you become one? And if you have just become one, what is expected of you? This more...

Evaluation and Review So, is it success or failure? It's crucial that you take time to review your completed project and confirm the outcomes. What has been achieved, and what didn't go as planned? And how have you performed personally? Of course, success depends on your ability as an external consultant to continually develop in the role, increase your skills, and make overall improvements in your performance. This more...

Managing Delivery ...clients is the most important thing you do as an external consultant. Everything else--the selling and the fighting to win the contract--stands for nothing if you fail to deliver outstanding results time and time again. To keep your reputation intact, delivering to time, quality, and budget is the very least that you must achieve. To ensure that clients remain enthusiastic about what you can more...

Diagnosing and Planning Your success as a consultant depends on your ability to diagnose each situation correctly. You need to use your previous experience, and bring fresh ideas to every new contract. Frameworks and models help you to make an effective diagnosis. They help you to evaluate the strategic position of the client organization, which is vital. To deliver solutions that are relevant and appropriate to the more...

A Workable Solution for Internal Clients One of the many challenges of working as an internal consultant is that of "making things happen." But making decisions isn't always easy. There are so many options and you may encounter resistance to changes you propose during internal consulting assignments. How should you deal with this? And how can you be so sure that working practices won't simply revert back once you're "off the scene?" You more...

Establishing a Relationship with Internal Clients ...clients are internal to your organization, you still need to spend time getting to know them, and understanding what it is they require from you. When you are dealing with internal clients, there may be a temptation to think you know everything about them, and about the project. This course will stop you from making that mistake. It will enable you to understand your clients' needs clearly, in more...

The Technical Professional as Internal Consultant Traditionally, consultants have been seen as experts outside an organization who are hired to appraise a situation and recommend paths toward improvement. These agents of change may be brought in to downsize a company, recommend efficiency improvements, recommend ways to improve employee morale, or facilitate other changes. Today, companies are selecting technical professionals within the more...

Creating Effective Contracts When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting more...

Project Management Essentials Simulation For the duration of this simulation, you will step into the role of project manager for a project management firm, Kesseler Project Design and Management (KPDM). KPDM is a Chicago-based firm that works with corporate and municipal organizations to develop, manage, and complete project plans. While KPDM is equipped to provide the full spectrum of PM oversight and management (from drafting a project more...

Presenting to Succeed There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a more...

Delivering Your Message So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by more...

Presentation Resources Available to You This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be more...

Delivering Successful Presentations Simulation After years of research and development, the Top-Shelf Cola Company is finally ready to release its latest beverage, Passion, to consumers. Passion is a caffeine-free, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the more...

Improving Your Cross-cultural Communications ...clients based over 3,000 miles away. You've never spoken with them before and you're not sure what response you'll get. This is a familiar situation that is played out daily in many organizations around the world. How many times have you found yourself in this situation? Thankfully, there are things you can do to improve your cross-cultural communications and ensure that your clients or more...

The Process of Interpersonal Communications It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of more...

Getting Started--The Administrative Support Professional ...interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This course takes you through the process of managing your own professional productivity. You will learn about the changing role of the administrative support professionals, the professional practices common to more...

Using Effective Business Communication Someone walks into your office and tells you that the ten important packages you couriered have safely arrived in Albany, New York. Unfortunately, they were supposed to go to Albany, Georgia. This is an announcement no one wants to hear. This course is designed to help you use effective business communication as an effective administrative support professional. Learn about etiquette in the more...

Effective Administrative Support Professional Simulation Today's office setting is high-tech and fast-paced. Successful administrative support professionals must keep up with the requirements of the modern-day office environment, and this simulation tests the skills and procedures that will help you do just that. As administrative assistant to the VP of Sales for the Northeast Division of BMS Printed Circuits, you'll experience the full spectrum of more...

Attorney-Client Privilege ... that protects communications between attorneys and their clients and ensures their confidentiality. Many corporate businesspeople are not sure of their rights under the attorney-client privilege, and as such risk destroying the privilege and losing their rights. This course defines attorney-client responsibilities and examines how the privilege encourages open and honest communication between more...

Interviewing and Hiring Practices In this simulation, you will assume the role and responsibilities of an HR professional at BTJ Technical Staffing Inc., a metropolitan staffing and recruitment agency. Having faced claims of possible discrimination in past job postings created on behalf of clients, BTJ management has redoubled its efforts to ensure that all employment advertisement is above reproach and adheres strictly to more...

Software Engineering Concepts The Software Engineering Concepts WBT provides an introduction to the basic concepts of software engineering. It examines the software development process, and the relative strengths and weaknesses of various software process models. It also describes various approaches to requirement gathering and problem analysis. The students will also learn to specify and validate requirements. Managers, more...

Visual Basic 6 0 Enterprise Client Server Development Part 1 This course introduces developing programs for an enterprise client/server environment. It introduces multi-tier application architecture, reviews how to instantiate a COM component, and describes how to make and compile COM configurations. It also describes how COM components are registered and identified in the Windows registry. This course also introduces the concept of transactions and more...

Application Implementation To describe how to set up a Domino 6 server, configure a web site, and configure applications for offline access by web clients Lotus Domino R5 application developers more...

XML Web Services and Microsoft NET To introduce the concepts of XML web services, publishing, and accessing Application developers wishing to begin using Microsoft .NET to build web services more...

Building Web Services and Web-Service Clients with Microsoft NET To build a web service and web-service clients in .NET Application developers wishing to begin using Microsoft .NET to build web services more...

XML Web Services and Microsoft NET To introduce the concepts of XML Web Services, publishing, and accessing web services Developers proficient in C# with a foundation knowledge of ASP.NET who wish to develop a distrubuted architecture based on web services and clients; candidates for the Microsoft exam 70-320 more...

Building and Using Web Services To demonstrate how to build and use a .NET web service Developers proficient in C# with a foundation knowledge of ASP.NET who wish to develop a distrubuted architecture based on web services and clients; candidates for the Microsoft exam 70-320 more...

Building Web Services and Web Service Clients with Microsoft NET To demonstrate how to build a web service and web service clients in .NET Developers proficient in C# with a foundation knowledge of ASP.NET who wish to develop a distrubuted architecture based on web services and clients; candidates for the Microsoft exam 70-320 more...

Responding to Clients and Errors in ASP NET To demonstrate how to create a Web Form using Visual C# Web developers with basic experience using previous versions of Active Server Pages or similar technology, who wish to start working with Microsoft ASP.NET more...

Project Management Techniques ... life cycles so that they can be delivered to prospective clients before a possibility of a technological change arises. Projects have a small life cycle if they are completed in a stipulated time frame. This can be done by managing the activities that are performed in the project effectively. The student also needs to estimate the number of work periods required to complete individual more...

Networking and UNIX Name Resolution To explain how to secure UNIX systems from local and remote security threats IT professionals working in a UNIX environment for the first time more...

Managing UNIX Clients To explain how to manage UNIX clients IT professionals working in a UNIX environment for the first time more...

Win2000 Netwk Security Design Providing Secure Access in Remote Netwks ...re the RRAS callback options used to verify identities of clients and servers. You will learn about the components of a virtual private network and about the features of the VPN tunneling protocols, PPTP and L2TP. You will learn about router-to-router and remote access VPN connections as well as L2TP and PPTP packet filtering in VPN connections for input and output filters. The features and more...

Win2000 Netwk Infra Design Designing a WINS Dfs Strategy ...S proxy for integrating WINS enabled client with non-WINS clients in a routed environment. The course also describes how to ensure the availability of WINS servers, secure data transfer, and optimize the performance of WINS. You will learn to identify the deployment strategy in WINS. The WINS implementation design needs to be planned properly to ensure smooth functionality, availability, more...

Securing Wireless and Remote Communications in Windows Server 2003 To outline the considerations and procedures for securing wireless and remote commmunications Systems engineers, systems administrators, systems analysts, IT consultants, and support professionals tasked with implementing and maintaining a Windows Server 2003 network infrastructure; learners preparing for certification in the Microsoft Certified Systems Engineer (MCSE) or Microsoft Certified more...

Win2000 Server Sharing Resources Over the Internet ...e system requirements for setting up a VPN Server and VPN clients. In addition, you will learn to create a demand-dial interface, connect to the Internet, and troubleshoot VPN-related problems. The course then covers the functions of various components of Internet Information Server (IIS) 5.0 and teaches you to install IIS 5.0 and to configure the FTP and WWW services. Finally, but no less more...

Win2000 Server Implementing Interoperability ...0 server. In addition, you will learn to enable Macintosh clients to access files in the Windows 2000 network. Guidelines for troubleshooting problems that you might encounter while establishing connectivity between Apple and Windows 2000 networks, as well as problems related to sharing files and printers between Apple Macintosh and Windows 2000 networks are also covered in this course. Related more...

Win2000 Network Infrastructure Implementation Administering DNS ...rver and troubleshoot problems related to DNS servers and clients. The course also discusses the concept of zones that are used to store this information. You will learn how to add, remove, configure, and manage zones. Zone replication and zone transfer methods that are used to maintain the same information across servers are also the subject of this course. Related Exam: Microsoft Exam: more...

Win2000 Network Infrastructure Administering DHCP This course discusses DHCP services. It describes the procedure for installing, managing and troubleshooting DHCP Server, configuring DHCP client services, and for integrating DHCP Server services with other networking services, such as Active Directory, DNS, and RRAS. Further in this course, you will learn how to create and manage scopes, superscopes, multicast scopes, and new reservations. The more...

Win2000 Network Infrastructure Administering WINS This course discusses the components, features, and benefits of WINS. It describes the procedure for installing the WINS server service and explains how to add and start a WINS server on a Windows 2000 network, as well as how to troubleshoot name resolution problems. Further, the course covers the strategies followed to select replication partners and describes how to configure a WINS server as a more...

Win2000 Network Infrastructure Administering RAS ...nister the RAS Server, as well as to manage remote access clients. Next, the course explains the elements of remote access policy and the procedure for creating this policy. You will learn to configure a remote access profile for authentication and encryption protocols. You will also learn to grant dial-in permissions to remote users and to configure dial-up equipment. The role of the more...

Microsoft SMS 2003 Using Remote Tools To explain how to use Remote Tools Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...

Exchange Server 2003 Security Implementation To outline some of the tasks for configuring Exchange Server 2003 to deal with internal and external security threats Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Exchange Server 2003; learners preparing for MCSA certification exams more...

Deploying and Troubleshooting Exchange 2000 Server To describe how to use deployment techniques and how to troubleshoot problems with Exchange 2000 Server Students preparing for Microsoft Exam 70-225 Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server, IS administrators, network administrators, IS consultants, and staff involved in the support of IS systems who wish to attain an understanding of the design and more...

Active Directory in Exchange 2000 Server To describe Active Directory and how Exchange 2000 integrates with it Students preparing for Microsoft certification in Installing, Configuring, and Administering Microsoft Exchange 2000 Server (70-224), and Designing and Deploying a Messaging Infrastructure with Microsoft Exchange 2000 Server (70-225) more...

Installation of ISA Server 2000 To demonstrate how to install ISA Server on a computer running Microsoft Windows 2000 Server and configure web proxy, firewall, and SecureNAT clients IT Professionals including web administrators, network administrators, and security administrators but not network architects more...

Small Business Server 2000 To provide an overview of Microsoft Small Business Server (SBS) 2000 and its main features, such as its management consoles and monitoring tools, and to show how Microsoft Exchange 2000, ISA Server 2000, and Microsoft SQL Server 2000 integrate with SBS 2000 Network administrators for companies of up to 50 users; IT solutions companies that wish to deploy SBS 2000 more...

Microsoft SMS 2003 Key Features and Enhancements To familiarize the learner with the key features and enhancements of SMS 2003 Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...

Microsoft SMS 2003 Installing and Configuring Clients To explain how to install and configure clients Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...

Microsoft SMS 2003 Distributing Software To explain how to prepare, manage, and monitor software distribution Systems administrators, systems engineers, systems analysts, IT consultants, and support professionals with responsibility for planning, implementing, and maintaining Microsoft Systems Management Server 2003 more...

Installation of ISA Server 2004 ...ver 2004 and configure web proxy, firewall, and SecureNAT clients IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT professionals who have a need to more...

ISA Server 2004 Management and Clientele ...clients and to secure and maintain ISA Server 2004 IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing Web servers; IT professionals who have a need to simplify ongoing more...

VPN and Exchange with ISA Server 2004 To show how to configure ISA Server 2004 to enable VPNs and to integrate ISA Server 2004 with Microsoft Exchange Server IT professionals responsible for implementing network and perimeter security measures, including Internet firewalls, application layer filters, and screened networks; IT professionals responsible for implementing caching servers and additional mechanisms to protect public-facing more...

Project Server 2003 Deploying Client Software To install and configure Project Server 2003 clients Systems administrators, systems engineers, systems analysts, IT consultants, and IT professionals with responsibility for planning and implementing Project Server 2003; learners preparing for MCSE certification exams more...

Windows Server 2003 Terminal Services and System Recovery To introduce the learner to Terminal Services management and system recovery procedures MCSAs and MCSEs in Windows 2000, IS personnel, network administrators, helpdesk personnel, system administrators more...

Linux Networking Configuration To describe techniques for configuring network clients and DNS services Students wishing to acquire the intermediate skills required as a Linux system administrator more...

Lotus Notes 6 Client To configure Lotus Notes 6 client application successfully and tailor it to the specific needs of an organization Domino R5 administrators more...

CompTIA Linux 2004 Configuration This series covers basic installation, operation, and troubleshooting operating systems on workstations and servers. The learner will be able to explain fundamental open source resources/licenses, demonstrate knowledge of user administration, understand file permissions/software configurations and manage local storage devices and network protocols. The audience includes Professionals who want to more...

The 802 11 Network Architecture This module covers some of the key concepts found in the 802.11 network architecture. You will read about the process by which clients connect to an access point, the terms used for organizing wireless LANs, and how power management is accomplished in wireless LAN client devices. Without a solid understanding of the principals covered in this module, it would be quite difficult to design, more...

How to Build a Computer Network This WestNet e-Learning module reviews the major concepts presented in this course and shows how they work together in several real-world situations. You will also learn how one local area network (LAN) connects to another, with particular attention to Internet connectivity. more...

Convergence of Communications This WestNet e-Learning module discusses how wide area network (WAN) technologies support and help implement converged communications, voice, video, and data all transported over the same physical network topologies. We will also investigate components key to integrating puclic swiched telephone network (PSTN) and data communications. more...

How ATM LANs Work This WestNet e-Learning module will focus on ATM Architecture, LAN Emulation, ATM Devices, and ATM Deployment. more...

VoIP Services This module introduces VoIP Services. We define and explain packet telephony, its benefits and potential pitfalls, and why private users, small and large businesses, and the industry press see this technology as the next great telecommunications revolution. We introduce the many components that make up a converged voice network, and examine their roles. We explore the market drivers pushing more...

Fundamentals of Networking The Fundamentals of Networking WBT is the first course of the Network Certification curriculum, which prepares the students for the CompTia's Network Certification exam. This course is meant for system administrators and network professionals who want to understand concepts on various networking technologies. The course describes the networking concepts, such as topologies and OSI model and more...

Internet Client Infrastructure and Applications To identify the client components required to connect to an Internet or intranet Students wishing to acquire the fundamental skills required to embark on careers as e-Business IT professionals; students preparing for the CompTIA certification exam IK0-002: i-Net more...

Norton AntiSpam 2005 In this course, you will learn about features and benefits of Norton AntiSpam 2005 and its role in filtering unsolicited e-mails. In addition, you will learn how to filter incoming e-mails on multiple levels, detect and flag unsolicited e-mails, and block intrusive pop-up and banner ads. Finally, you will learn about features of LiveUpdate. This course is designed for users with basic computer more...

Building a Wireless Network This course will cover how to build a Wireless Network. It provides an overview of computer networks and their operation in a wireless mode. It will also explain the features, benefits and requirements of a Wireless Network. Experienced computer users who have a basic understanding of computer networks. more...

Internet Fundamentals This course will introduce the fundamentals of using the Internet and different equipment involved in accessing the Internet. The course will also introduce browsers, e-Mail clients, chat rooms, and instant messaging. A computer user, who has some computer experience, but has little or no exposure to surfing and communicating on the Internet. more...

Surf and Communicate with the Internet This course will provide users information on the Internet and on how to surf and navigate the Web. It will also provide how to communicate on the Web using e-mail. A computer user with some computer experience, but has little or no exposure to surfing and communicating on the Internet. more...

Using the Internet This WestNet e-Learning module introduces Web clients and how to use them. It also explores the differences between search methods and reviews data transfer methods and electronic mail. more...

Managing Microsoft Systems Management Server 2003 Part 2 This course provides information about discovering resources and managing the site systems such as SLPs CAPs and management points. The course also discusses the installation methods for Advanced Clients and Legacy Clients. Finally it provides troubleshooting information for installation of SMS Clients.  more...

Internet Clients and Servers This module introduces the server computers and applications that enable various Internet services such as e-mail File Transfer Protocol (FTP) and the World Wide Web.  more...

Business Writing - The Fundamentals Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this more...

Business Writing - Writing Effective Proposals Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this more...

Microsoft Windows 2000 Implementing Security Part 4: Mixed Clients This course teaches how to provide secures access to non-Microsoft clients. Remote access and firewalls are covered. Participants also learn about screened subnets. Finally application-layer security and IP-layer security concepts are taught.  more...

Java 2: Networking This course provides an overview of TCP/IP. It also explains the terms such as port socket proxy server UDP and datagrams. The course explains the importance of the InetAddress class in Java networking. You will learn to use the methods of this class in a Java program. In addition you will be introduce to URLs and URL related classes in Java. This course explains how to use the methods of the more...

CIW Server Administrator Part 3: Services This is the third course in a five part series that will teach students about services. This course will cover name resolution with Windows 2000 and Linux, name resolution with WINS and Samba, and implementing Internet services. The learner is taught how to install a DNS service in Windows 2000, and how to configure DNS servers and clients. This course also introduces NetBIOS, how to configure more...

MCSD Solutions Architecture II The second course in a series of four courses that is designed to provide all of the information a student needs to complete Microsoft's Solutions Architecture exam 70-100. This course describes the process of designing a technical architecture. This course will describe networking technologies such as clients servers network types network models and network protocols. It also describes the more...

SQL Server 7.0 Web Integration ...rategy including reasons for linking the databases to Web clients possible tasks that can be accomplished through Web applications tools used for integration and technologies involved. This course introduces the overall concept of web and database integration with Microsoft's SQL Server 7.0 and then describes the elements of and enhancements to the Web Assistant in version 7.0 and how to more...

Microsoft Exchange 2000 Server - Part 1: Installing This course presents the students with both theoretical and practical instruction in the subject of installing Microsoft Exchange 2000 Server. This instruction will cover initial installs and upgrades from Exchange 5.5. The bulk of the instruction will relate to the issues of planning and executing a server install. Considerably less emphasis will be placed on deploying different varieties of more...

Microsoft Exchange 2000 Server - Part 4: Connectivity This course presents training in skills that administrators need to monitor and manage Exchange 2000 Server connectivity. Activities covered include monitoring, managing and troubleshooting messaging connectivity, managing messaging queues, and monitoring link status. The course also covers configuring and monitoring client connectivity and diagnosing and resolving client connectivity problems. more...

Microsoft Exchange 2000 Infrastructure Design Part 2 This course will cover messaging connectivity, client connectivity, and public folder management. Developing a routing strategy for your corporate Exchange 2000 messaging system is a vital task when implementing a messaging solution. The new routing transport and architecture in Exchange 2000 Server means that several issues must be considered before deploying the messaging system. This course more...

Microsoft ISA Server 2000 Part 1: Setup and Access Policies This is the first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to create access policies, more...

Microsoft Windows 2000 Network Infrastructure Administration Part 1: DHCP, DNS, and WINS This is the first course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify DHCP concepts; identify procedures to more...

Microsoft Windows 2000 Network Infrastructure Administration Part 5: Enterprise Management This is the final course in a five-part series that will provide IT professionals with the knowledge and skills necessary to install, manage, monitor, configure, and troubleshoot DNS, DHCP, Remote Access, Network Protocols, IP Routing, and WINS in a Windows 2000 network infrastructure. At the completion of this course, students will learn to identify the components of Network Address Translation more...

Microsoft Windows 2000 Network - Designing Security Part 2: Securing Local Networks This is the second course in a five-part series of the Microsoft Windows 2000 Network - Designing Security curriculum which prepares participants for Microsoft Exam 70-220. This course provides participants with an opportunity to learn how to secure files, folders, and printers in a network by using access permissions, create an EFS strategy, a backup plan, and an audit policy. Participants will more...

Microsoft Windows 2000 Implementing Security Part 4: Mixed Clients This course teaches how to provide secures access to non-Microsoft clients. Remote access, and firewalls are covered. Participants also learn about screened subnets. Finally, application-layer security and IP-layer security concepts are taught. more...