From Serebra Learning Corporation
Microsoft Excel 2000 Basic 
This highly interactive
CBT contains five units that cover basic
Excel skills. Through step-by-step instruction within a realistic simulation of
Microsoft Excel 2000, students learn how to build, edit, and format worksheets, and how to work with charts, formulas, and functions. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet
more...
Microsoft Access 2000 Basic 
This highly interactive
CBT contains five units that cover basic
Access skills. Through step-by-step instruction within a realistic simulation of
Microsoft Access 2000, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics
more...
Microsoft Excel 97 Basic 
This highly interactive
CBT contains five units that cover basic
Excel skills. Through step-by-step instruction within a realistic simulation of
Microsoft Excel 97, students learn how to build, edit, format, and manage worksheet and charts. Performance-based
Pre- and post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and
more...
Microsoft Access 97 Basic 
This highly interactive
CBT contains five units that cover basic
Access skills. Through step-by-step instruction within a realistic simulation of
Microsoft Access 97, students learn how to create and manage data and tables, create forms and reports, and modify a database structure. This course is designed to help individuals who want to achieve basic proficiency in MS Access 97. Individuals who
more...
Negotiating to Mutual Benefit 
The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer
more...
From Executive-level Sale to Strategic Partnership 
Selling at an executive level doesn't stop when the contract is signed. To develop the business and prevent attack from the competition, major accounts need nurturing. This course illustrates how knowledge of various corporate cultures will give you a customer compatible approach that safeguards and maximizes your account revenue. Salespeople who sell at an executive level and obtain and maintain
more...
Closing Executive-level Sales Simulation 
...e having trouble keeping up with fulfillment. Now you are close to closing the deal. This simulation requires you to negotiate the deal, manage your cross-functional account team effectively to provide good customer support and to ultimately move the relationship to the partnership stage. This simulation is based on the "
Selling at the
Executive Level" series and contains links to the following
more...
Conducting Effective Sales Research Meetings 
Researching your target accounts is important for understanding your customer's business. But only by conducting research meetings will you learn the "inside" information you need to truly understand the business fit between your company and your customer. In this course, you'll learn about bringing your research and communication skills together in strategic account sales (
SAS) research meetings.
more...
Effectively Using Customer-focused Research Meetings 
In this course, you'll learn about bringing your research and communication skills together in territorial account research meetings. By conducting research meetings, you'll get the inside perspective you need to truly understand your customer. You'll start by learning how to prepare for an effective research meeting. Next, you'll explore how to conduct research meetings to gather desired
more...
Delivering High-impact Territorial Account Sales TAS Presentations 
... make your sales presentation, you want it to practically close the sale for you. First, you'll learn how to plan and develop a high-impact presentation. You'll then explore ways to successfully deliver the presentation to your client audience. And finally, you'll learn how to follow up your presentation and maintain your sales momentum. Individuals responsible for sales, sales support,
more...
Sales Closing the Sale 


Concluding the
Sale:
Closing the Sale, is the fourteenth of sixteen courses in this curriculum. After the completion of this course you will be able to identify the buying signals that tell you when to close the sale and close a sale using a three-stage approach. The
PrimeSales curriculum engages sales professionals in a top-down roll-out of techniques that have been proven to maximize bottom-line
more...
Completing Your Field Sales Approach 
...es it take to successfully present valuable solutions and close sales while achieving a sense of accomplishment and trust between you and your customer? Completing
Your Field Sales Approach highlights how to present sales solutions and close sales with your customers. Included in the course are steps and tips for overcoming customer objections effectively. You'll have opportunities to
more...
Completing Outbound Sales Calls 
...to keep your customer's attention all the way through the close of the sale. In this course, you will learn strategies for contacting the decision maker and for dealing with gatekeepers. You will learn the steps involved in a sales presentation, how to determine the most effective sales strategy for your sales call, and how to determine the customer's valuation of your product or service. In
more...
Completing Inbound Sales Calls 
...ow to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also learn the steps for making the transition in both one-call and multiple-call closes. You will learn how to determine the
more...
Call Center Telephone Sales 
How many times have you attempted to get your point across over the phone, only for it to end up unsuccessful? Would you like to improve your conversational skills? When you take this course, you will learn how to save your and your customer's time. Learn which principles and techniques of selling, professional presentation approaches, and telemarketing laws apply to you. Using your time
more...
Troubleshooting and Closing the Project 
The factors that can affect a project are numerous and often hard to pinpoint. Conducting meetings and using advanced tools, such as formulas and graphs, allow the project manager to properly define the health or status of the project. This course outlines how to conduct effective meetings and presents some troubleshooting tools that can be used during the project life cycle. It also presents the
more...
Monitoring Controlling and Closing Programs 
Monitoring and controlling is an essential feature of program management, which allows you to ascertain the current benefit delivery status, ensure adequate resources are in place, and that changes are properly managed. Closing a program is a time for celebration. However, to be successful and ensure program benefits are achieved, monitoring, controlling, and closing processes must be followed.
more...
Program Lifecycle and Organization 
Regardless of your industry, programs and program management exist within their context and act as the infrastructure for implementing strategies. Effective program managers must be mindful of how different industries can impact program life cycles and the benefits they are designed to reap, and must continually refine their skills for adapting program life cycles to strategic goals. This course
more...
Building Relationships to Get Results 
...uable staff member," and "friend," but no one's even come close to calling you "boss."
When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As
Jack London said, "
Life is not always a matter of being dealt a winning hand, but sometimes, of playing a poor
more...
Coach with Confidence Simulation 
...with simply following written specifications, you keep in close contact with the marketing managers and occasionally speak directly to focus group participants to clarify vague and subjective requests. You even interact with production engineers to ensure that the integrity of the product can be maintained when produced in large quantities. As a result of your extra effort, the products you are
more...
Redesigning Your Organization Part 1 
How do you implement systems thinking? How do you take what you've learned in theory and apply it to your organization? This course will walk you step by step through a planning process of designing an organizational system. You'll learn how to design your ideal organization, how to implement the design, and how to incorporate the learning of the new system so the entire team involved becomes a
more...
Visual Basic 6 0 Using the Win32 API Part II 
This course describes how to use some of the more common
Win32 API drawing functions, it explains how to obtain and release a device context and how to draw dots, lines, and rectangles on a form or control. It also describes how to change pen and brush styles by using stock objects and by creating customized pens and brushes. In addition, it explains how to place a text string on a control or form
more...
OS 390 MVS ESA Fundamentals of VSAM Part I 
...nes the physical organization of a
VSAM ESDS, including a close look at a control interval. The structure and components of a
KSDS is discussed, which leads to the introduction of the third type of
VSAM dataset -RRDS. How an
RRDS can be accessed and how VSAM allows random access to records in an RRDS is also covered. The course ends with a description of the appropriate applications for
more...
WordPerfect Office 12 - WordPerfect 
This course will introduce learners to the features and functions included in
WordPerfect? Office 12. Learners will be able to demonstrate competence in using WordPerfect to perform simple tasks such as opening existing documents, creating new documents, saving documents, and formatting and manipulating text. Further, this course will equip learners to include images in documents and set page
more...
Microsoft Word 97 Basic 
This highly interactive
CBT contains five units that cover basic
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 97, students learn how to design, create, edit, and enhance documents. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online glossary
more...
Microsoft Project 98 Basic 
Microsoft
Project 98 is the leading project management software tool. This course provides an introduction to project management and using Project 98 to help manage projects. After completing this course, you should understand basic principles of project management and be able to use Project 98 to assist in creating a project
Work Breakdown Structure and in sequencing tasks in order to create a
more...
Microsoft Word 2000 Basic 
This highly interactive
CBT contains five units that cover basic
Word skills. Through step-by-step instruction within a realistic simulation of
Microsoft Word 2000, students learn how to design, create, edit, and enhance documents. Performance-based
Pre- and
Post-Assessments create a custom course path for each learner covering only the topics not yet mastered. A searchable index and online
more...
Project Management: Communications 
This course covers the fundamentals and steps of communications planning, as well as how to provide a team with the information they need to fulfill their responsibilities. This course also addresses how to determine which form of communication to use in information distribution, as well as how to actively encourage informal team communication. Other information in this program includes: how to
more...
Project Management: Contracts and Procurement 
This program covers how to identify contract components, how to classify contracts, and how to determine when a contract is legally enforceable. In addition, students will learn important terms used in reading, interpreting, and negotiating contracts. This program also teaches the questions a project manager should ask during procurement, the skills used to conduct procurement successfully, and
more...
Sales Skills: Effectively Closing a Sale 
In
Sales Skills:
Effectively Closing a
Sale you will learn how to focus on clients' key issues when speaking to them why product demonstrations are beneficial and why it is important to speak with satisfied clients. You will also learn how to recognize buying signals how to respond to resistance and what to do if a sales meeting becomes uncomfortable. In addition you will learn when to close
more...
From 123-CBT Computer Based Training
Sales Skills Effectively Closing a Sale 

...ecomes uncomfortable. In addition, you will learn when to close during a sales call, some common closing techniques, and how to follow up with clients. Learn To Identify a client's key issues and complete a key-issues matrix. Focus a product demonstration on a client's key issues. Determine why a client is
more...
Professional Selling Over the Phone Closing a Sale 

...he program offers the student guidelines for preparing to close sales with customers. Learn To Identify the guidelines for preparing to close telesales. Follow the process for closing a sale. Resolve a customer's objections. Address a customer's rejection.
more...
Excel 2000 Fundamentals 

...ive functions. Save a workbook to a different location. Close a workbook. Match the various components of the
Open dialog box with their respective functions. Open an existing workbook. Preview a worksheet. Open a workbook from a specific location. Search for a workbook to be opened. Insert a worksheet. Copy a worksheet in an existing workbook. Move a worksheet to an existing
more...
Strategic Decision Making Making the Right Decision 

...approximately $7,020,000 a year and think the decision to close the
Graytown center is obvious. However, others anticipate that the negative PR associated with the decision could end up costing the company at least that much in lost sales and lowered customer perception. The objective of your team, is to make a recommendation that is in the best interests of
Icon. The goal of this meeting is to
more...
Advanced Six Sigma Preparing for Black Belt Projects 

...cute
Black Belt projects.
Understand how to present and close Black Belt projects.
Audience:
The target audience for this course is individuals being asked to consider becoming a Black Belt, and those interested in learning more about what is involved in the role of a Black Belt in an organization. It is recommended that individuals take the first five courses in the series or have
more...