Instructor Led Closing Training in Cairo, Egypt

Inbound Skills Program ...eaking skills, phone etiquette and courtesy, greeting and closing and phone protocols through role plays and videos. Key Learning Objective and Outcomes: By the end of this programme, participants will have been able to: Recognize Fundamental inbound customer service skills. Understand difference between Call flow and Call customization. Master Listening skills.  more...

Overcoming Objections to Nail the Sale ...ctions you encounter, and improve your batting average at closing the sale. . How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Identify the steps you can take to build your credibility. Identify the objections that you encounter most frequently. Develop appropriate responses when prospective buyers throw you a curve. Learn ways to disarm  more...

Telemarketing Using the Telephone as a Selling Tool Telemarketing: Using the Telephone as a Selling Tool Target Audience: All Staff in call center environment. Program Duration: 2 days Program Overview: Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. This workshop will show you how  more...

Negotiating For Results Negotiating For Results Target Audience: Supervisors, Seniors, Team Leaders, & All Staff in work environment. Program Duration: 2 days Program Overview: People who can master the art of negotiation find they can save time, save money, develop a higher degree of satisfaction with outcomes at home and at work, and earn greater respect in the workplace. Negotiating is a fundamental  more...

Closing the Generation Gap in the Workplace ...Closing the Generation Gap in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course  more...

Understanding Project Management Understanding Project Management Target Audience: Supervisors, Seniors, &Team Leaders in work environment. Program Duration: 2 days Program Overview: Project management isna ™t just for construction engineers and military logistics experts anymore. Today, in addition to the regular duties of your job, you are often expected to take on extra assignments - and to get that  more...