Instructor Led Closing Training in Kuala Lumpur, Malaysia

Manage Costing Budgeting Effectively 6 Sep 2012 ...cient use of scarce resources * make-or-buy decisions * closing or continuance of a section or product Activity Based Costing - characteristics and applications of ABC with case example Methodology Participants are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR managers, general/ admin managers,  more...

Effective Accounts Receivable Management 4 Dec 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a company or individual is having payment difficulties, and to be  more...

Managing and Motivating Staff for Service Excellence 4 Dec 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Effective Minutes Writing 5 6 Dec 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to use the proper reporting works, correct grammar and writing styles, which are  more...

Effective Email Writing 7 Dec 2012 ...Writing Formatting Workplace Email - salutations and closings - email signature Getting Readers' Attention - subject line - distribution lists Organising Contents - writing plans for different purposes - listing, sub-headings and tables Use Correct Language and Appropriate Tone - formal and informal language - plain English - rapport building - positive words -  more...

Effective Office Administrative Skills and Duties 11 12 Dec 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 20/ 11/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the skills learnt to recognise my own ethical values and improvise it.  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 7 Dec 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details about the Requirements of Employee Insurance. The concepts and  more...

Finance for Non-Financial Professionals 22 23 Nov 2012 ...lated depreciation, netbook value - year-end balancing & closing of accounts - the trial balance & financial statements Management Accounting Basics - classifying costs - understanding cost behaviours - performing break-even analysis - determining the cost - allocating costs and activity-based costing - controlling costs using standard costing - preparing the operating budget  more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 6/ 11/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of handling and tackling customer tactfully, and to always remain  more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 11/ 10/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and skills of handling and dealing with customers over the counter and  more...

Grammar for Business Writing 29 Nov 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Essential Writing Skills for the Workplace 15 16 Nov 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 10/ 2012 Fee Per Participant S$449. 40 (Early Bird) S$513. 60 (Normal) S$406. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped to improve my concept of email writing, and will help me write  more...

Workplace Communication From Singlish to Standard English 30 Nov 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 11/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of pronunciation, vocabulary, grammar and structure.a - Ms Shao Inn  more...

Professional Image for the Workplace 20 Nov 2012 9am to 1230pm ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 10/ 2012 Fee Per Participant S$107. 00 (Early Bird) S$128. 40 (Normal) S$96. 30 (Member) Fee is inclusive of 7% GST, training materials and tea break. SDF-Approved No Trainer Ms Catherine Chan Testimonials "I now have a better understanding of how to mix and match my clothes in my wardrobe. Now I am able  more...

Building Your Business Networking Skills 20 Nov 2012 130 to 5pm ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 10/ 2012 Fee Per Participant S$128. 40 (Early Bird) S$149. 80 (Normal) S$117. 70 (Member) Fee is inclusive of 7% GST, training materials and tea break. SDF-Approved No Trainer Ms Catherine Chan Testimonials "I have learnt how to use the right tools when networking with others, and now I can be effective  more...

Time Management Skills 1 Nov 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 10/ 10/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I have learnt some techniques that I can use to manage my time at work and even at home. The  more...

Building A High Performing Team 21 Nov 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 28 Nov 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 6/ 11/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use appropriate tactics to handle different personalities, be  more...

The Employment Act 22 23 Nov 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 31/ 10/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its practical  more...

Effective Administration of Salary and Payroll 8 9 Nov 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 17/ 10/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on payroll administration as well as salary structure, and it can  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 9/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "I have learnt how to positively reply and respond to customers through this programme." - Ms  more...

Effective Workplace Communication 23 24 Oct 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Report Writing 31 Oct 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 9/ 10/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to do mind mapping before getting started on report-writing, as well as sentence  more...

Effective Email Writing 2 Oct 2012 ...Writing Formatting Workplace Email - salutations and closings - email signature Getting Readers' Attention - subject line - distribution lists Organising Contents - writing plans for different purposes - listing, sub-headings and tables Use Correct Language and Appropriate Tone - formal and informal language - plain English - rapport building - positive words -  more...

Effective Office Administrative Skills and Duties 4 5 Oct 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 9/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the skills learnt to recognise my own ethical values and improvise it.  more...

Effective Event Management 23 24 Oct 2012 ...he essential ethics and etiquette in event management Closing - Establish efficient ways to obtain feedback - Closing the accounts with ease - Adopt integrated communications for post-event publicity - Find out how to conduct helpful post-mortems - Impress with your appreciation to key players Methodology Participants are guided through practical steps of the topic with a  more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Coaching for Peak Performance 10 Oct 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 18/ 9/2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Koh Thong Joo Testimonials "The concepts such as the Expectancy Theory is important for setting any new rules and regulations  more...

Handling Grievance Discipline Termination Dismissal 16 17 Oct 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 25/ 9/2012 Fee Per Participant S$524. 30 (Early Bird) S$588. 50 (Normal) S$481. 50 (Member) Fee is inclusive of 7% GST, training materials, lunches and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt a better approach to handling the grievances, discipline, and termination  more...

Conducting Performance Appraisal Sessions Successfully 3 Oct 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 24/ 5/2012 Fee Per Participant S$342. 40 (Early Bird) S$406. 60 (Normal) S$299. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt that there is a structured methodology to carry out the performance evaluation  more...

Setting KPIs Goals for Effective Job Performance 2 Oct 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 11/ 9/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt various new methods of handling and managing team and work tasks. The concepts learnt  more...

Effective Administration of Salary and Payroll 18 19 Oct 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 26/ 9/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on payroll administration as well as salary structure, and it can also  more...

Effective Accounts Receivable Management 18 Sep 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 28/ 8/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a company or individual is having payment difficulties, and to be  more...

Managing and Motivating Staff for Service Excellence 12 Sep 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

How to Engage in a Positive Performance Appraisal Discussion 27 Sep 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...

Essential Skills for Managers 18 19 Sep 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 28/ 9/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jayan Warrier Testimonials "The programme has opened my mind to adapting to people, creating self-awareness and soul-searching  more...

Practical Skills for Administrative Professionals 26 Sep 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 4/ 9/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials a I have gained more knowledge on how to manage my time efficiently and not linger on "Time  more...

Result-Oriented Writing 28 Sep 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 6/ 9/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials, lunch and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have learnt about the different styles and tones for different context of business writing.  more...

Grammar for Business Writing 11 Sep 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 9/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of handling and tackling customer tactfully, and to always remain  more...

Recruitment Interview and Selection Techniques 4 5 Sep 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 14/ 8/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have gained a greater understanding on the analysis of a job position and how to link it to the  more...

Setting Up a Training and Development Process 20 21 Sep 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 25/ 4/2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt how to come up with a more comprehensive learning objective and establish the  more...

Designing A Competency-Based Performance Appraisal System 13 14 Sep 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 22/ 8/ 2012 Fee Per Participdant S$727. 60 (Early Bird) S$791. 80 (Normal) S$684. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. Value Inclusion Fully implementable template, policies and procedures in CD ROM format SDF-Approved Yes Trainer Mr William Thien Testimonials "Now I  more...

The Employment Act 6 7 Sep 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 22/ 8/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-ApprovedYes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its practical implementations.  more...

Finance for Non-Financial Professionals 23 24 Aug 2012 ...lated depreciation, netbook value - year-end balancing & closing of accounts - the trial balance & financial statements Management Accounting Basics - classifying costs - understanding cost behaviours - performing break-even analysis - determining the cost - allocating costs and activity-based costing - controlling costs using standard costing - preparing the operating budget  more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 4/2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and skills of handling and dealing with customers over the counter and  more...

Effective Minutes Writing 1 2 Aug 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 10/ 7/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to use the proper reporting works, correct grammar and writing styles, which are  more...

Essential Writing Skills for the Workplace 30 31 Aug 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 16/ 5/2012 Fee Per Participant S$449. 40 (Early Bird) S$513. 60 (Normal) S$406. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped to improve my concept of email writing, and will help me write  more...

Workplace Communication From Singlish to Standard English 3 Aug 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of pronunciation, vocabulary, grammar and structure.a - Ms Shao Inn  more...

Advanced Skills for Administrative Professionals 28 29 Aug 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 7/ 8/2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to take with me the knowledge of the next level to being an effective manager, and  more...

Professional Image for the Workplace 23 Aug 2012 9am-1230pm ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 1/ 8/2012 Fee Per Participant S$107. 00 (Early Bird) S$128. 40 (Normal) S$96. 30 (Member) Fee is inclusive of 7% GST, training materials and tea break. SDF-Approved No Trainer Ms Catherine Chan Testimonials "I now have a better understanding of how to mix and match my clothes in my wardrobe. Now I am able to  more...

Building Your Business Networking Skills 23 Aug 2012 130-5pm ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 1/ 8/2012 Fee Per Participant S$128. 40 (Early Bird) S$149. 80 (Normal) S$117. 70 (Member) Fee is inclusive of 7% GST, training materials and tea break. SDF-Approved No Trainer Ms Catherine Chan Testimonials "I have learnt how to use the right tools when networking with others, and now I can be effective in  more...

Building A High Performing Team 29 Aug 2012 "Great teamwork may not equate great team performance! You need to design an effective team structure and create a productive environment in order to improve team performance." Great teamwork is just one contribution factor to great team performance. Many leaders overlooked the science of building great teams. Designing appropriate team structure; defining effective team procedures and  more...

Working with Different Personalities 15 Aug 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 7/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use appropriate tactics to handle different personalities, be connected,  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 3 Aug 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 7/2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details about the Requirements of Employee Insurance. The concepts and skills  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 21/ 6/2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "I have learnt how to positively reply and respond to customers through this programme." - Ms  more...

Effective Workplace Communication 24 25 July 2012 If your workplace is becoming challenging because people seem 'petty' about issues on dealing and relating with each other, this might just be the workshop for you. Understand how mastering the art of communication can be your competitive advantage. You will explore and learn how 'petty' matters may affect what you love at your work just like how a tiny stone in the shoe can affect a runner's  more...

Effective Email Writing 27 July 2012 ...Writing Formatting Workplace Email - salutations and closings - email signature Getting Readers' Attention - subject line - distribution lists Organising Contents - writing plans for different purposes - listing, sub-headings and tables Use Correct Language and Appropriate Tone - formal and informal language - plain English - rapport building - positive words -  more...

Effective Office Administrative Skills and Duties 19 20 July 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 27/ 6/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials "I am now able to utilise the skills learnt to recognise my own ethical values and improvise it.  more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 Conflict in the workplace is a fact of life. Why? Because of different people with different goals, interest and needs and sometimes it results in intense personal animosity. However, when conflict is resolved effectively, it can lead to personal and professional growth. The good news is that by resolving conflict successfully, through effective negotiation, you can solve many of the problems  more...

Time Management Skills 6 July 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 14/ 6/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I have learnt some techniques that I can use to manage my time at work and even at home. The  more...

Coaching for Peak Performance 11 July 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 6/2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Koh Thong Joo Testimonials "The concepts such as the Expectancy Theory is important for setting any new rules and regulations in  more...

Setting Up a Salary Structure for Equitable Compensation Management 3 4 July 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 6/2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have gained very deep insight as somebody without much HR knowledge, and the concepts and skills  more...

The Employment Act 26 27 July 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 4/ 7/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its practical implementations. The  more...

Effective Cash Flow Management 28 June 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 6/ 6/ 2012 Fee Per Participant S$417. 30 (Early Bird) S$460. 10 (Normal) S$385. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Lim Kaim Soon Testimonials "Now I can prepare a better budget using the tools I've learnt. The concepts and skills can also be  more...

Effective Accounts Receivable Management 21 June 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 30/ 5/ 2012 Fee Per Participant S$310. 30 (Early Bird) S$353. 10 (Normal) S$278. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Raymond Ang Testimonials a I have learnt how to tell if a company or individual is having payment difficulties, and to be  more...

Managing and Motivating Staff for Service Excellence 5 June 2012 To have a healthy service culture where staffs are motivated to provide excellent service to the customer, it requires a manager who can take care of the day-to-day activities as well as to lead from the front. Leaders has to make sure that objectives for delivering service are achieved and standards are met. They also need to constantly work with them so as to inspire, develop them and build  more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 9/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Grace Lee Testimonials "Now I know the appropriate methods of handling and tackling customer tactfully, and to always remain  more...

Grammar for Business Writing 27 June 2012 In business, correct English grammar is essential in communicating effectively, in both speech and writing. The Grammar for Business Writing course highlights the usage problems associated with contemporary grammar. Grammar refers to rules that allow us to organise our words and sentences into coherent, meaningful language. This course, therefore, explores the major areas of English grammar.  more...

Effective Report Writing 20 June 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Florence Au Testimonials "I have learnt how to do mind mapping before getting started on report-writing, as well as sentence  more...

Result-Oriented Writing 13 June 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 22/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials, lunch and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "I have learnt about the different styles and tones for different context of business writing.  more...

Essential Writing Skills for the Workplace 7 8 June 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 16/ 5/ 2012 Fee Per Participant S$449. 40 (Early Bird) S$513. 60 (Normal) S$406. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Audrey Lai Testimonials "This programme has definitely helped to improve my concept of email writing, and will help me write  more...

Effective Event Management 26 27 June 2012 ...the essential ethics and etiquette in event management Closing - Establish efficient ways to obtain feedback - Closing the accounts with ease - Adopt integrated communications for post-event publicity - Find out how to conduct helpful post-mortems - Impress with your appreciation to key players Methodology Participants are guided through practical steps of the topic with a  more...

How to Engage in a Positive Performance Appraisal Discussion 19 June 2012 Many of us experience anxiety during the year-end performance appraisal discussion with our bosses. Many sessions end up with unhappiness and grievances which may even accumulate to resignation after bonuses are given. It really doesn't have to. Both staff and appraiser can make it a positive experience by doing a little preparation, agree on the objectives, and manage the process of the  more...

Conducting Performance Appraisal Sessions Successfully 8 June 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 24/ 5/ 2012 Fee Per Participant S$342. 40 (Early Bird) S$406. 60 (Normal) S$299. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt that there is a structured methodology to carry out the performance evaluation  more...

Finance for Non-Financial Professionals 29 30 May 2012 ...lated depreciation, netbook value - year-end balancing & closing of accounts - the trial balance & financial statements Management Accounting Basics - classifying costs - understanding cost behaviours - performing break-even analysis - determining the cost - allocating costs and activity-based costing - controlling costs using standard costing - preparing the operating budget  more...

Setting KPIs Goals for Effective Job Performance 7 June 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 17/ 5/2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt various new methods of handling and managing team and work tasks. The concepts  more...

Effective Administration of Salary and Payroll 5 6 June 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 5/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jimmy Toh Testimonials "I have gained in-depth knowledge on payroll administration as well as salary structure, and it can also  more...

Financial Statements Made Easy 31 May 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 10/ 5/ 2012 Fee Per Participant S$417. 30 (Early Bird) S$460. 10 (Normal) S$385. 20 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Lim Kaim Soon Testimonials "This programme has shortened my learning curve in understanding the financial statements. The  more...

Working with Different Personalities 23 May 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Chua Bee Choo Testimonials "I am now able to handle and use appropriate tactics to handle different personalities, be connected,  more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 4/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Chua Bee Choo Testimonials "I have gained techniques and skills of handling and dealing with customers over the counter and  more...

Effective Email Writing 30 May 2012 ...Writing Formatting Workplace Email - salutations and closings - email signature Getting Readers' Attention - subject line - distribution lists Organising Contents - writing plans for different purposes - listing, sub-headings and tables Use Correct Language and Appropriate Tone - formal and informal language - plain English - rapport building - positive words -  more...

Workplace Communication From Singlish to Standard English 24 May 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved No Trainer Ms Audrey Lai Testimonials a I have learnt to take note of pronunciation, vocabulary, grammar and structure.a - Ms Shao Inn Tian,  more...

Practical Skills for Administrative Professionals 9 May 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 17/ 4/ 2012 Fee Per Participant S$267. 50 (Early Bird) S$310. 30 (Normal) S$235. 40 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Ms Katherine Chua Testimonials a I have gained more knowledge on how to manage my time efficiently and not linger on "Time  more...

Essential Skills for Managers 24 25 May 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Jayan Warrier Testimonials "The programme has opened my mind to adapting to people, creating self-awareness and soul-searching  more...

Handling Grievance Discipline Termination Dismissal 22 23 May 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$524. 30 (Early Bird) S$588. 50 (Normal) S$481. 50 (Member) Fee is inclusive of 7% GST, training materials, lunches and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt a better approach to handling the grievances, discipline, and termination or  more...

Setting Up a Training and Development Process 17 18 May 2012 ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 25/ 4/ 2012 Fee Per Participant S$556. 40 (Early Bird) S$620. 60 (Normal) S$513. 60 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr William Thien Testimonials "I have learnt how to come up with a more comprehensive learning objective and establish the  more...

The Employment Act (10 11 May 2012) ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 18/ 4/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials "I feel more confident about the boundaries of the Employment Act and its practical implementations. The  more...

Understanding the Malaysia Employment Act 17 18 May 2012 The Malaysia Employment Act, enacted in 1955, is the principal labour legislation relating to employee relations. However, this Act is not easy to understand and employers, employees and their respective organisations have had difficulty in obtaining clarification on this law from the related government agencies and others. In view of this, many employers fall foul of the law in implementing  more...

Understanding Employee Insurance Including Work Injury and Compensation Act 25 May 2012 ...pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$288. 90 (Early Bird) S$331. 70 (Normal) S$256. 80 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. SDF-Approved Yes Trainer Mr Gerard Chan Testimonials a I now understand more details about the Requirements of Employee Insurance. The concepts and skills  more...

Setting KPIs Goals for Effective Job Performance ... Venue Grand Park City Hall Hotel or similar Early Bird Closing 26/ 1/ 2012 Fee Per Participant S$374. 50 (Early Bird) S$417. 30 (Normal) S$342. 40 (Member) Fee is inclusive of 7% GST, training materials, lunch and tea breaks. Trainer Mr William Thien Participants' Comments "I have gained greater clarity on how to translate company vision and mission to individual goals." - Mr  more...

Understanding Employee Insurance Including Work Injury and Compensation Act Introduction Many companies pay to search and employ talents to help grow the company. It will be prudent to safeguard against injuries and loss to these talents. Not only is it a corporate concern but it is also a national concern and thus Singapore has enacted WICA (Work Injury and Compensation Act) and made it compulsory for companies to provide certain medical insurance coverage for employing  more...

Effective Administration of Salary and Payroll ...m Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 26/ 1/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea-breaks. Trainer Mr Jimmy Toh Participants' Comments "I have gained in-depth information on payroll and have a better understanding on the CPF." - Ms Ivy Tan Ee Hoon,  more...

HR Policies and Procedure Toolkit ...m Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 31/ 1/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 (Normal) S$438. 70 (Member) Fee is inclusive of 7% GST, training materials and tea breaks. Trainer Mr Gerard Chan Participants' Comments "I have gained an understanding of the various approches/ steps to formulating policies. The systematic approach  more...