Online Closing Process eLearning Training

Cross-selling in a Customer Service Call If there's one advantage most companies have learned to appreciate in recent years, it's "flexibility". Technology, the economy, and global events have forced companies to cope with a host of new challenges by being flexible. Flexibility is a key factor in customer call centers. As a customer service agent (CSA), you handle dozens of calls a day, effectively helping customers by providing  more...

Creating Effective Contracts When you hear the word "contract", you may think of a written, legal document. However, when it comes to consulting relationships, contracts are more about setting expectations and involving the right people instead of setting legal parameters. In this course, you'll examine how to approach contracting, the considerations that are most important, and how you should approach the contracting  more...

Executing Monitoring Controlling and Closing a Project ...ed on anticipating problems and recommending actions. The Closing Process Group involves bringing the project to closure; the decision to finalize the project and its phases or cancel the project will depend upon the situation. The three Process Groups covered in this course entail many processes that are designed to manage progress, measure performance, take corrective action if need be, and  more...

Monitoring Controlling and Closing Programs ...ogram benefits are achieved, monitoring, controlling, and closing processes must be followed. Such activities require a great effort on the part of the program team and all others involved. This course is designed to help program managers understand the processes that support the Monitoring and Controlling and Closing process groups.This course is aligned with "A Guide to the Project Management  more...

Project Management - Project Management Processes In Project Management - Project Management Processes you will learn about the Project Management Process Groups and the relationships between constituent processes and process groups. You will also identify the purposes of the Initiating Planning Executing Monitoring and Controlling and Closing Process Groups. Finally you will learn how the process groups interact and overlap with respect to the  more...