Instructor Led Coaching Training in Egypt - Training Resources
Coaching Training Provider? - Tell us about your Training!
 online course |
 instructor-led class |
 learn at home |
 group study |
 self-directed study |
 cd-based training |
 DVD video training |
 printed book |
 e-book digital book |
 workshop seminar |
 train the trainer |
 computer-based learning |
 discount pricing |
 online tutorial |
From Contacts Plus
AT&T Certificate for Call Center Team Leaders
Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let
more...
Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let
more...
Quality calibration and call monitoring
... Quality calibration and Call Monitoring program with the coaching process.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Score Calls.
Understand objective measurement.
Clarify Objective and Impartial Feedback.
Understand the basics of recording and assessment of live data.
Prepare real time data.
Using
more...
... Quality calibration and Call Monitoring program with the coaching process.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Score Calls.
Understand objective measurement.
Clarify Objective and Impartial Feedback.
Understand the basics of recording and assessment of live data.
Prepare real time data.
Using
more...
Coaching For Success
Key Learning Objective and Outcomes:
By the end of this programme, participants will have been able to:
Understand Definition and Benefits of Counseling and Coaching.
Recognize Why Managers Avoid Coaching or Counseling.
Realize Characteristics of Effective Coaches and Counselors.
Identify When to Counsel or Coach.
Master How to Give and Receive Feedback.
Recognize
more...
Key Learning Objective and Outcomes:
By the end of this programme, participants will have been able to:
Understand Definition and Benefits of Counseling and Coaching.
Recognize Why Managers Avoid Coaching or Counseling.
Realize Characteristics of Effective Coaches and Counselors.
Identify When to Counsel or Coach.
Master How to Give and Receive Feedback.
Recognize
more...
AT&T Certification for Managers
...peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
How to integrate the contact centre vision into strategy "goal setting formula"
Fundamental of project management in call centre
more...
AT&T Certification for Supervisors
...peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
The relationship between data and decision making process "WISDOM"
Master the art of Capacity Planning and Forecasting in Operations
more...
AT&T Certificate for Call Center Team Leaders
...peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Knowing what does Team leader means.
How to communicate effectively with your team.
Master the sense of the quality evaluation &
more...
...peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center.
Key Learning Objective and Outcomes:
By the end of this program, participants will have been able to:
Knowing what does Team leader means.
How to communicate effectively with your team.
Master the sense of the quality evaluation &
more...
From SETTEC
Advanced Presentation Skills Workshop
Are Presentations important in your organization to be noticed amongst colleagues, management and customers?
Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven?
"Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management
more...
Are Presentations important in your organization to be noticed amongst colleagues, management and customers?
Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven?
"Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management
more...
From XTrack Egypt
Advanced management
...ights the manager's role in developing his people through coaching and performance management. It allows managers to adopt an implementable strategy when preparing their action plans.
Program contents:
*Role of management. *Types of management & individual profile.
*Recruitment techniques. *Motivation techniques.
*Controlling &managing the people development.
*Coaching *How to handle roles
more...
First time managers
...em to develop trust and strong relation with them through coaching.
Upon completion, managers will be able to produce their annual plan to coach & develop their subordinates.
Program contents:
*overview on management process.*Motivation theories in practice.
*Different management styles.*Coaching in counseling.
*Level of maturity and management style.*Coaching through field visits.
*Case
more...
From Persona International
In-House Freelance Soft Skills Trainers Development Program
...rtified Facilitators will receive additional training and coaching experience in order to understand and use up-to-date training techniques and a variety of training methods, including lecturettes, group discussions, case studies, problem solving exercises, and visual aids to give all participants the best opportunities for learning.
a Level 3 a Certified Master Trainer- Inscape
more...
