Instructor Led Colleagues Training

DiSC - Personality Assessment At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

Lotus Sametime 85 Building Collaborative Communication Solutions Do you need to go beyond text based instant messaging? Is adding point-to-point live video important to your business or clients? Is the ability to integrate full Lotus Sametime capability within desktop applications of value? Do you feel like you should be able to do more with Lotus Sametime than bots, chatting and online conferencing? Now you can with Lotus Sametime 8. 5, the new  more...

AT&T Certificate for Call Center Team Leaders ...e instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Knowing what does Team leader means. How to communicate  more...

AT&T Certification for Supervisors ...e instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: The relationship between data and decision making process  more...

AT&T Certification for Managers ...e instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: How to integrate the contact centre vision into strategy  more...

Working Smarter Using Technology to Your Advantage ...veryone is stressed, and most people take it out on their colleagues at one time or another. Wea ™ve all been in a situation where we need to print something ASAP and someone has left the printer jammed, or we need coffee and the coffee pot is empty. Technology is supposed to make life easier and simpler, but most managers find themselves cleaning up the messes caused by too many gadgets.  more...

High Impact Presentations ...colleagues, selling a client or energizing a team, the power of your presentation makes the difference between success and failure. The experience in this seminar is as close as you can get to having a personal, public speaking coach. You present at least seven times over the course of two days. Your presentations are recorded and evaluated. And you get expert one-on-one coaching at the end  more...

The Professional Supervisor ...heir group, and communicating with their employees, their colleagues, and their manager. This two days workshop will give you just that opportunity. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; You will understand the scope and nature of the supervisory position. You will learn some ways to deal with the challenges of the role. You  more...

AT&T Certificate for Call Center Team Leaders ...e instructors and enables you to network effectively with colleagues and industry peers. These courses will help you better strengthen your coaching skills and team development techniques as you manage your Contact Center. Module 1: Introduction Module 2: Defining and Performing the Team Leader Job Module 3: Communication Module 4: Development Process Module 5: Feedback Module 6:  more...

AT&T College of Call Center Excellence For Agents ...e instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve your entire Contact Center performance. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Knowing the real story behind the Contact  more...

Management and Supervision Skills A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence. It is particularly  more...

Influencing Skills More and more organisations are moving towards team-based, rather than hierarchical structures. This means that there is a greater emphasis on communication and negotiation across the organisation, than on positional status. Influencing Skills training from H2 will enable participants to practice the necessary skills to fulfil their personal objectives, whilst maintaining strong, long-lasting  more...

Assertive Communication for Women ...lop skills in dealing confidently and professionally with colleagues, suppliers and customers. The course will use self-analysis tools and practical examples, and will explore how you can become more assertive from a female perspective. It is particularly recommended for women who would like to fulfil their potential at work, and/or would like to improve their confidence to deal more  more...

Effective Inductions ...ly involves a whistle-stop tour of the building and a few colleagues cajoled into telling them briefly what's what. Others go for information overload, or a drawn out or inconsistent process that is neither motivating nor effective. Any organisation with a good induction programme will know how valuable it is, helping people feel at home quicker, making them feel confident sooner and reducing  more...

Delegation Skills ...nable participants to achieve more at work and to empower colleagues by learning to delegate more effectively. It will help them to overcome any inhibitions about delegation, and demonstrate the benefits of delegating important and stretching tasks. It is particularly recommended for anyone required to manage, to motivate or to lead others at work, whether they are a part of the same  more...

Counselling Skills Although counselling is sometimes considered inappropriate or irrelevant in the workplace, many serious personnel problems might be avoided if counselling skills were used early on. H2 Counselling Skills training will enable participants to develop and use key skills appropriately and professionally in a wide range of situations, including: giving and receiving feedback; supporting colleagues  more...

Training for Trainers ...d staff to impart essential skills and knowledge to their colleagues. However, training can only help an organisation to achieve its strategic objectives if it is well planned and delivered, and if the time and resources invested are worthwhile and cost-effective. This course will enable delegates to prepare and deliver effective objective based sessions. As well as dealing with the new  more...

Negotiation Skills ...nd internally, within day-to-day routine discussions with colleagues. It is particularly recommended for anyone required to negotiate deals, terms or contracts on behalf of their company, or for anyone required to provide a service for their colleagues, whilst wishing to be assertive about their own needs. "Very interesting and well presented. Consideration of negotiation techniques will be  more...

Managing Under Pressure The workplace is becoming ever more demanding and hectic, resulting in increasing time pressures and levels of stress, and the negative effects of stress in the workplace are well known: increased sickness and absenteeism, decreased productivity and avoidable, costly mistakes. Developing skills in time and stress management can have a real impact on productivity, and can help to ensure that  more...

Emotional Intelligence at Work ... be able to co-operate and to work effectively with their colleagues and managers; and front-line staff need to be able to deal professionally with difficult/stressful situations with customers and suppliers. This course will equip delegates with the skills and knowledge for the practical application of Emotional Intelligence in the workplace, including: Self-awareness, Self-management,  more...

Effective Meetings ...ind, including impromptu, on-the-spot discussions between colleagues, to formal presentations and meetings with external suppliers or customers. It is particularly recommended for anyone who regularly attends meetings as part of their job... whether you are a frustrated meeting participant wishing you could make better use of the time, or whether you are struggling to keep things on track as  more...

Licensed NLP Practitioner training 7- Day Intensive Learn powerful NLP skills in small groups with experienced trainers and become certified as a Licensed NLP Practitionera through the Society of Neuro-Linguistic Programming (SNLP). Course Focus: * How to use language most effectively, both to communicate with yourself and others. * How to change unwanted behaviours, develop inner resources and increase your personal effectiveness.  more...

Asset Liability Management Seminar ALM SEMINAR 2011 COURSE OVERVIEW ASSET LIABILITY MANAGEMENT SEMINAR provides an unsurpassed opportunity to network with leading risk professionals involved in ALM, dynamic hedging, stochastic modelling and asset management. Hear from prominent experts in the field on the latest ALM topics. Significant market volatility & significant uncertainty Implementation of Solvency II  more...

Advanced Presentation Skills Workshop ...ions important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management positions  more...

Successful Negotiating Skills Moving from conflict to a win-win situation If you struggle to get what you want from people whose help you need but over whom you have little direct authority, you may need to brush up your a win-wina ™ negotiation skills. Successful negotiation helps you to resolve situations where what you want conflicts with what someone else wants. In a win-win situation, you find a solution that is  more...

Personal Impact First impressions count. Get yourself noticed in a positive way and make a real difference to your relationships with both colleagues and customers. This programme is for you if you want to find your own personal power, deal effectively with conflict and project a stronger image. You will discover your own personal style and learn how to use communication techniques and body language that will  more...

Emotional Intelligence Emotional Intelligence - the key to outstanding performance Mastering Emotional Intelligence is the key to outstanding performance in technical, managerial, professional and leadership roles. Research on both sides of the Atlantic has found that a emotionally intelligenta workers have a positive impact on the bottom line, not just in terms of profitability, but also in terms of reduced levels  more...

Customer Focus on the Telephone You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is  more...

Effective Communication Skills Training Course (1-day Interactive Workshop in Birmingham) Effective Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role  more...

Effective Communication Skills Training Course (1-day Interactive Workshop in London) ... yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays throughout the day. During the workshop you'll receive a course manual that's  more...

Effective Communication Skills Training Course (1-day Interactive Workshop in Manchester) ... yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays throughout the day. During the workshop you'll receive a course manual that's  more...

Effective Communication Skills Training Course (1-day Interactive Workshop in Glasgow) ... yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays throughout the day. During the workshop you'll receive a course manual that's  more...

Lotus Sametime 85 Building Collaborative Communication Solutions Do you need to go beyond text based instant messaging? Is adding point-to-point live video important to your business or clients? Is the ability to integrate full Lotus Sametime capability within desktop applications of value? Do you feel like you should be able to do more with Lotus Sametime than bots, chatting and online conferencing? Now you can with Lotus Sametime 8. 5, the new  more...

Consultancy Skills for Training and Development Professionals ... client issues you are engaged to address interact with colleagues and clients alike, developing professional relationships with those who are part of the solution Demonstrate the key skills of training consultancy Develop strategies for marketing your consultancy and tailored training services. Organisational Benefit Organisations are facing rapid change and complex problems.  more...

Graduate Development - Developing Business Awareness ...vice provision Create meaningful relationships with your colleagues at all levels and from a variety of cultural backgrounds Develop strategies for planning and organising work Deliver Quality Communications. Recognise the importance of timing when communicating messages and time those messages for maximum effect Adopt a systematic approach to problem solving and decision making Discover  more...

Working in a World of Difference ..., communicate, engage, motivate and work effectively with colleagues and customers from other cultures. Yet, without such behavioural competencies, managers and professionals are unlikely to be effective in transferring their technical knowledge and skills in an unfamiliar international or multi-cultural context. This practical programme will address some of the myths and misleading media  more...

Assertive Behaviour ... like to be more assertive with their team members, their colleagues who are in the same peer groups and their senior managers alike. It will address your concerns about not being liked and offending others and enable you to set effective goals, perfect the art of saying no, and remain professional when pressed by other people. Course Objectives By the end of this course delegates will be  more...

Adobe Acrobat Our Adobe Acrobat training provides you with the right training solutions to help you learn Adobe Acrobat for creating PDF's. Check our schedule for class dates and prices for Adobe Acrobat training in Dallas, Texas or call us for private training at your site. This course gives Acrobat users the skills they need to work efficiently with the components of Adobe Acrobat software, including PDF  more...

BOR210 - BusinessObjects Desktop Intelligence XI R2 - Report Design ... will also be able to distribute documents and reports to colleagues. BusinessObjects 6. x and BusinessObjects XI R2 This course is designed to teach learners using the XI R2 version how to create Desktop Intelligence documents using Desktop Intelligence. Note that there is not an XI R1 version of Desktop Intelligence and that the previous version is BusinessObjects 6. x full client.  more...

The art of effective communication ...ols and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and telephone conversations will be examined. Contents: The difference between communicating ideas and selling ideas Barriers to good communication Using a simple structure to plan effective communication How behaviour and  more...

John Sturtevant Business Writing Workshop ...ly turn information into knowledge to help your managers, colleagues, and customers understand often complex ideas, and make educated decisions. Clear writing starts with clear thinking. John Sturtevant's Business Writing Seminar is an energetic, fun, challenging, and thought-provoking day packed with new ideas and practical techniques a all designed to give you the confidence to  more...

Write What You Mean ... turn information into knowledge to help their managers, colleagues, and clients understand often complex ideas and make educated decisions. Write What You Mean! is a lively full-day session for groups of employees. It's ideal for people who want to learn practical ways to think clearly, organize their ideas, and structure a logical document. During this hands-on workshop, you'll learn  more...

10 Clear Ideas for Writing Well ...continually turn information into knowledge to help their colleagues, managers, staff, and clients make the right decisions. In this high-energy 60-minute presentation, you will learn practical ways to think clearly, organize your ideas, and write persuasively. a Youa ™ll learn the most important goal in writing (ita ™s not what you think). a Youa ™ll hear the #1  more...

Assertiveness Training Course ...s ability to communicate confidently and assertively with colleagues and customers. OBJECTIVES By the end of the programme the participants will: * Understand and overcome the barriers to being assertive * Recognise behaviour traits within yourself and others and learn effective strategies for managing them * Communicate effectively with a wide range of people to achieve a  more...

CPD - business professionals CPD - business professionals: Your business professionals might work in IT, Operations, HR, Legal, Compliance, L&D or one of the other critical functions of your organisation. In their respective roles managing the components of a financial services operation they need to be experts in their field, together with having a good understanding of the financial markets, capital and derivative  more...

Acrobat v80 Introduction 1 Day ...ons, and have shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if  more...

Acrobat v80 Introduction ...ons, and have shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if  more...

Acrobat v80 Introduction 1 Day- Last Minute Training ...ons, and have shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if  more...

Acrobat v80 Introduction- Last Minute Training ...ons, and have shared those documents with others, such as colleagues, clients, and reviewers. You've most likely shared printed copies of your documents with others, and may have shared documents electronically be emailing them as well. Now you may need to share electronic versions of your documents with others in a format that will allow them to view, print, and even review the content even if  more...

Outlook 2003 Intermediate Available in French and English Optimize your time management skills by using the various tools that MS Outlook provides. Plan meetings on-line, create lists of all your clients, suppliers & colleagues. Structure your calendar, & publish all important information in shared folders ...  more...

Microsoft Outlook 2003 Beginner Available in French and English Manage your calendar, create & delegate tasks, organize & work with your contacts; Generate lists of your clients, suppliers & colleagues; Organize meetings, appointments, tasks & contacts while working in a unique & highly interconnected environment.  more...

Microsoft Outlook 2003 Intermediate Available in French and English Optimize your time management skills by using the various tools that MS Outlook provides. Plan meetings on-line, create lists of your clients, suppliers & colleagues. Structure your calendar & publish all important information in shared folders.  more...

Dealing With Difficult Clients People - oomph Dealing With Difficult Clients and People will teach you how to build strong relationships with clients, colleagues and employees and how to maintain relationships if circumstances become challenging.  more...

SharePoint WSS Administration - Level 1 Windows SharePoint Services combines familiar office tools, adds the latest technology, and extends the functionality of applications and the web into a single environment to share information and collaborate with colleagues.  more...

SharePoint WSS Administration - Level 2 Windows SharePoint Services combines familiar office tools, adds the latest technology, and extends the functionality of applications and the web into a single environment to share information and collaborate with colleagues.  more...

Martine Devos' Certified ScrumMaster and Estimation Class - 2 days - UK ...ractice and exercises, to share your experience with your colleagues, help your teams to execute Scrum efficiently and productively and to put Scrum in practice and succeed with it. Delegates will also receive a copy of Agile Software Development with SCRUM during the course. PMI members can claim up to 14 PDU's upon completion of this course. IMPORTANT: CHANGES TO CSM CERTIFICATION  more...