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From 123-CBT Computer Based Training
Administrative Professionals Interacting with Others
... trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive
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Administrative Professionals Interacting with Others
... trust, improved morale, and respect between you and your colleagues, which in turn results in your ability to get the feedback, information, and help you need to effectively perform in your role. This course addresses the skills administrative support professionals require to be able to interact effectively with others. Specifically, you will be introduced to the benefits of being a supportive
more...
Administrative Professionals Putting Your Best Foot Forward
... gain the trust, respect, and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a
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... gain the trust, respect, and admiration of your boss and colleagues. You must also remain true to yourself and maintain your dignity, all while expressing yourself to others, making decisions at work, or navigating through office politics. This course introduces some best practices for making a good impression as an administrative professional. Specifically, you'll learn how to project a
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Foundations for Business Execution
... revolutionize productivity in your organization, do your colleagues roll their eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals get met? Why do things stay the same in business, even when change is critical to an organization's success? The answer lies in the art of business execution.Business execution is about
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... revolutionize productivity in your organization, do your colleagues roll their eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals get met? Why do things stay the same in business, even when change is critical to an organization's success? The answer lies in the art of business execution.Business execution is about
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Motivating Employees
...gine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality inherent in most people. As a
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...gine what your organization would be like if you and your colleagues were not motivated. Motivation is what drives people to accomplish things, whether it be small tasks or large undertakings. Without motivation, things simply would not get done. The ability to create an environment that encourages motivation takes both practice and skill as it's not a quality inherent in most people. As a
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Becoming a Manager Responsibilities and Fears
Becoming a Manager: Responsibilities and Fears
Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively.
Apprehensions about whether you are able to
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Becoming a Manager: Responsibilities and Fears
Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively.
Apprehensions about whether you are able to
more...
Configuring Outlook 2007 for Exchange Server 2007
Configuring Outlook 2007 for Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236)
Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the
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Configuring Outlook 2007 for Exchange Server 2007 Microsoft Microsoft Certified Technology Specialist Exchange Server 2007, Configuration (Exam 70-236)
Using Exchange Server 2007 with Outlook 2007 as your e-mail client provides an easy and convenient way to collaborate with colleagues, as well as a high level of messaging security. Outlook 2007 is designed to take advantage of all the
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Interpersonal Communication Communicating with Confidence
...ce
Are you reluctant to voice your opinions to your colleagues for fear they'll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you've learned how to apply them, these skills enhance your influence and help you
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...ce
Are you reluctant to voice your opinions to your colleagues for fear they'll be judged negatively? Do you find yourself avoiding awkward communication situations? Confident interpersonal communication skills are essential for healthy and successful relationships, whether personal or professional. Once you've learned how to apply them, these skills enhance your influence and help you
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Essential Skills for Professional Telephone Calls
...rimary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more important than ever to your success as an employee and the success of your organization. This course introduces the essential skills for professional telephone usage. It covers best practices for making and
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...rimary form of communication with customers, clients, and colleagues. And with virtual work environments established as a modern business practice, business telephone etiquette is more important than ever to your success as an employee and the success of your organization. This course introduces the essential skills for professional telephone usage. It covers best practices for making and
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ITIL reg Overview Certification and Benefits
...fication positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL V3 certification? And how? This course provides a detailed overview of the purpose, vision, and
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...fication positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL V3 certification? And how? This course provides a detailed overview of the purpose, vision, and
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Moving Into a Management Role Simulation
...s\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing
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...s\' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing
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Receiving Feedback and Criticism
Receiving Feedback and Criticism
We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be
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Receiving Feedback and Criticism
We all need feedback so that we can learn and improve. Sometimes feedback is on target, and its usefulness is apparent. Other times it may not be as easy to receive. Being able to receive feedback and criticism appropriately without getting your emotions involved is an essential skill for success in the business world. People in an organization need to be
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Communication Strategies for the Remote Employee
Communication Strategies for the Remote Employee
With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move
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Communication Strategies for the Remote Employee
With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move
more...
Communicating with Professionalism Etiquette
... enables you to build and nurture your relationships with colleagues, subordinates, and superiors. This course strengthens your ability to communicate in a professional manner. It walks you through the etiquette of speaking to others in person, as well as on the phone. It then explores the often neglected common rules of written communication, particularly with regard to e-mail. And it
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... enables you to build and nurture your relationships with colleagues, subordinates, and superiors. This course strengthens your ability to communicate in a professional manner. It walks you through the etiquette of speaking to others in person, as well as on the phone. It then explores the often neglected common rules of written communication, particularly with regard to e-mail. And it
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Using Business Etiquette to Build Professional Relationships
...professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and establish creditability, both of which are essential for your reputation.
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...professional relationships. Whether it's interacting with colleagues, connecting with clients, or speaking to superiors, understanding the unspoken rules of business etiquette will help establish rapport and build trust. When you show that you recognize the nuances of business etiquette, you demonstrate competence and establish creditability, both of which are essential for your reputation.
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Developing Your Reputation of Professionalism with Business Etiquette
...eer opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a professional reputation takes more than simply having the right skills and talents for the job. It's about being self-aware, polite, and essentially treating those you interact with in a
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...eer opportunities, and shape your relationships with your colleagues. Because your reputation is so important, you must proactively build a positive one if you want to succeed in your career. Developing a professional reputation takes more than simply having the right skills and talents for the job. It's about being self-aware, polite, and essentially treating those you interact with in a
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Targeting Customizing with MOSS 2007
...e an audience and target content for it, how to work with colleagues and distribution lists, and finally how to customize functionality based on user profiles. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office SharePoint Server 2007 Application Development 70-542. Passing this exam will earn the learner
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...e an audience and target content for it, how to work with colleagues and distribution lists, and finally how to customize functionality based on user profiles. This course is one of a series in the SkillSoft learning path that covers the objectives for the Technology Specialist (TS): Microsoft Office SharePoint Server 2007 Application Development 70-542. Passing this exam will earn the learner
more...
First Time Manager Challenges
First Time Manager: Challenges
High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This
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First Time Manager: Challenges
High expectations are often placed on first-time managers. Along with these expectations comes the pressure to succeed and the need to prove you belong in a management position. Establishing credibility early and building new working relationships can go a long way in helping a first-time manager succeed in adjusting to his or her new responsibilities. This
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Campus to Corporate Meeting New Expectations
Campus to Corporate: Meeting New Expectations
Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and
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Campus to Corporate: Meeting New Expectations
Campus life is now behind you, and you are taking the first steps along your career path. The better you can adjust to the new expectations, the smoother and easier these steps will be. This course gives you an understanding of corporate culture so you'll have a better grasp of the new expectations. It also outlines how to manage your time and
more...
Distributing Presentations in PowerPoint 2007
Distributing Presentations in PowerPoint 2007 Microsoft
Microsoft Office PowerPoint 2007 provides numerous ways to produce and distribute dynamic, custom presentations. In this course you will be introduced to the process of securing your presentations for distribution by setting up passwords. You will also examine the various ways to distribute your presentations to colleagues and other
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Distributing Presentations in PowerPoint 2007 Microsoft
Microsoft Office PowerPoint 2007 provides numerous ways to produce and distribute dynamic, custom presentations. In this course you will be introduced to the process of securing your presentations for distribution by setting up passwords. You will also examine the various ways to distribute your presentations to colleagues and other
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Building Trust
...Trust
The importance of being able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more
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...Trust
The importance of being able to count on your colleagues when it matters most cannot be overstated. Trusting relationships truly are the foundations for productive and enjoyable workplaces. Trust helps improve communication and productivity by giving you and your colleagues the confidence to express and resolve problems. This in turn allows you to focus and collaborate more
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Rebuilding Trust
...
Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and ultimately the bottom
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Trust is an important component in any workplace. When colleagues know they can count on each other, morale and productivity levels tend to increase. But what if trust is betrayed? How will this impact your ability to perform your job effectively? This course will provide key insight into the cost of lost trust including its negative impacts on performance, morale, and ultimately the bottom
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American Work Culture Values
...g the cultural and behavioral characteristics of your new colleagues are two key challenges for someone coming from abroad to work in the United States. This course describes the main values in American culture that influence behavior in the workplace. It explains the typical stages you go through when adjusting to a new culture in this case, American work culture. And it provides guidelines
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...g the cultural and behavioral characteristics of your new colleagues are two key challenges for someone coming from abroad to work in the United States. This course describes the main values in American culture that influence behavior in the workplace. It explains the typical stages you go through when adjusting to a new culture in this case, American work culture. And it provides guidelines
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Scheduling Events Managing Applications
... the Calendar, you can share your free and busy time with colleagues, as well as create and book meetings. This course discusses the calendar interface and how to book appointments and meetings with colleagues. This course also shows you how to set up Notes 8 applications to fulfill a variety of other user functions, and shows you how to create and format documents within those applications.
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... the Calendar, you can share your free and busy time with colleagues, as well as create and book meetings. This course discusses the calendar interface and how to book appointments and meetings with colleagues. This course also shows you how to set up Notes 8 applications to fulfill a variety of other user functions, and shows you how to create and format documents within those applications.
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Working with Instant Messaging Contacts Blogs
Working with Instant Messaging, Contacts & Blogs
Lotus Notes 8 is a version of IBM's popular feature-rich messaging and collaboration software. Notes 8 ships with updated core features and powerful new capabilities to provide an enhanced user experience. This course discusses how to communicate with colleagues using the updated instant messaging features, and how to add and update e-mail
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Working with Instant Messaging, Contacts & Blogs
Lotus Notes 8 is a version of IBM's popular feature-rich messaging and collaboration software. Notes 8 ships with updated core features and powerful new capabilities to provide an enhanced user experience. This course discusses how to communicate with colleagues using the updated instant messaging features, and how to add and update e-mail
more...
ITIL reg 2011 Edition Overview Certification Benefits
...fication positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL certification? And how? This course provides a detailed overview of the purpose, vision, and
more...
...fication positions you as a highly-regarded asset to your colleagues, organization, and industry. But how do you know exactly what level of certification is right? And what specific areas, whether it be in your individual professional career, or your organization as a whole, would benefit from ITIL certification? And how? This course provides a detailed overview of the purpose, vision, and
more...
From Online Training Directory
Applying Emotional Intelligence in the Workplace
Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach
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Applying Emotional Intelligence in the Workplace
Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach
more...
Technical Writing for the Medical Professional
...upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials.
Writing for the medical profession is an exciting and ever-changing field that covers a wide range of areas in medicine, pharmaceuticals,
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...upon to write peer-reviewed research papers, articles for colleagues, lectures, presentations, or patient education materials. This course is designed to assist you with the skills and knowledge you will need to effectively write medically related materials.
Writing for the medical profession is an exciting and ever-changing field that covers a wide range of areas in medicine, pharmaceuticals,
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Negotiate to Win
...ow to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This
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...ow to negotiate is all yours. It`s not up to your boss or colleagues or spouse or customers. So get started!Students may complete this course within a reasonable period of time. Contact Hours give an indication of how much time is needed to take this class. As an extra added value, registered students will have unlimited access to course materials for 12 months from the day of enrollment. This
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The Trump Way to Wealth
...il. Live Meeting enables users to collaborate online with colleagues, customers, and partners in real time ?with just a computer, and an Internet connection.
You will hear your presenter live, through your computer speakers or headphones.
You will see the presenter?s notes, as if you were watching an electronic chalk board.
You will be able to ask questions online, using a simple chat
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...il. Live Meeting enables users to collaborate online with colleagues, customers, and partners in real time ?with just a computer, and an Internet connection.
You will hear your presenter live, through your computer speakers or headphones.
You will see the presenter?s notes, as if you were watching an electronic chalk board.
You will be able to ask questions online, using a simple chat
more...
Accounting In An Hour
... relegates you to second-tier status in the minds of your colleagues and superiors. In just one hour, your can learn what it takes to make a profit! Accounting In An Hour? is the acclaimed 60-minute course for non-financial personnel that can help you be more productive and valuable to any organization.Just 60 minutes can put your career in passing gear! Now you can gain the accounting
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... relegates you to second-tier status in the minds of your colleagues and superiors. In just one hour, your can learn what it takes to make a profit! Accounting In An Hour? is the acclaimed 60-minute course for non-financial personnel that can help you be more productive and valuable to any organization.Just 60 minutes can put your career in passing gear! Now you can gain the accounting
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From 123-CBT Computer Based Training
Communicating for Results
...uired to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need.
Secondly, this course will outline the communication
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Communicating for Results
...uired to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your behalf, this course will show you how to approach those capable of giving you what you need.
Secondly, this course will outline the communication
more...
Giving Feedback to Colleagues
Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a
more...
Everyone needs good quality feedback in order to improve performance at work. In this course, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a
more...
Available Presentation Resources
...etimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of the team speaks, but the team members are collectively responsible for communicating the message. This course tells you when team presentations are appropriate. It shows you how to look and sound like a team, how to prepare and practice together, and how to apply techniques that
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...etimes, a speaker needs to appear in front of a client or colleagues and present, but as part of team. Each member of the team speaks, but the team members are collectively responsible for communicating the message. This course tells you when team presentations are appropriate. It shows you how to look and sound like a team, how to prepare and practice together, and how to apply techniques that
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Outlook 2000 Expert User
...als to explore the communication options, share work with colleagues, work offline or remotely and integrate Outlook 2000 Components.
L earn To:
Explore Communications Options.
Share Information.
Work Offline and Remotely.
Integrate Outlook 2000 Components.
C ontent Emphasis
Skills-Based
A udience
This course is intended for end users using
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...als to explore the communication options, share work with colleagues, work offline or remotely and integrate Outlook 2000 Components.
L earn To:
Explore Communications Options.
Share Information.
Work Offline and Remotely.
Integrate Outlook 2000 Components.
C ontent Emphasis
Skills-Based
A udience
This course is intended for end users using
more...
Advanced Interpersonal Communication Communicating with Co-Workers
...nicating with him difficult. Unit 2: Communicating with Colleagues and Subordinates (0.5 - 1 hour) Choose the guidelines for communicating with colleagues. Identify the proper way to respond to a colleague's idea. Take the appropriate steps to apologize to a subordinate. Follow the process for
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...nicating with him difficult. Unit 2: Communicating with Colleagues and Subordinates (0.5 - 1 hour) Choose the guidelines for communicating with colleagues. Identify the proper way to respond to a colleague's idea. Take the appropriate steps to apologize to a subordinate. Follow the process for
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Achieving Success Without Authority Personal Accountability
... meet informally with Brandon and Cindy, two of your team colleagues. Targets are not being met at present, and you feel that it is important to get to the root of the problem. You are aware that there has been some friction within the team recently. Unit 2: Creating 360-Degree Working Relationships (0.5 - 1 hour) Identify steps to improve poor working relationships.
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... meet informally with Brandon and Cindy, two of your team colleagues. Targets are not being met at present, and you feel that it is important to get to the root of the problem. You are aware that there has been some friction within the team recently. Unit 2: Creating 360-Degree Working Relationships (0.5 - 1 hour) Identify steps to improve poor working relationships.
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Getting the Most from Business Documents
...colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type
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...colleagues stayed at work late to finish an important report or proposal to meet a deadline? Then two days later you receive a call from the intended recipient asking you where the report is. You faxed it over and it got lost in their fax room. Now you've missed the benefit of having met your deadline. This familiar scenario illustrates the importance of selecting an appropriate document type
more...
From Serebra Learning Corporation
Presenting to Succeed
There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
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There are a number of basic types of presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a
more...
Delivering Your Message
So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by
more...
So, the presentation is prepared and practiced. Great. But this means nothing to the audience. When you stand there in front of them, all that matters to them is what you look like and what you say. This course is about delivering your message, and the techniques you need to do this. First of all, you have to make a positive first impression on your audience members by how and where you stand, by
more...
Presentation Resources Available to You
This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
more...
This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be
more...
Delivering Successful Presentations Simulation
After years of research and development, the Top-Shelf Cola Company is finally ready to release its latest beverage, Passion, to consumers. Passion is a caffeine-free, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the
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After years of research and development, the Top-Shelf Cola Company is finally ready to release its latest beverage, Passion, to consumers. Passion is a caffeine-free, all-natural soda that's made from real passion fruits. The company has spent ten million dollars to perfect the product's taste and to create a brand for the drink. You are a brand manager at Top-Shelf and responsible for the
more...
Giving Feedback to Colleagues
...e, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a logical process for giving feedback. Anyone within an organization in a position to
more...
...e, you will discover how to provide effective feedback to colleagues at the same level as yourself, and to those above you, in the hierarchy of the organization. You will also learn how to deal effectively with challenging situations. In addition to considering the effectiveness of feedback, you will learn a logical process for giving feedback. Anyone within an organization in a position to
more...
Effective Feedback for Employees and Colleagues Simulation
...ritiques. The Effective Use of Feedback for Employees and Colleagues Simulation will provide participants with the opportunity to develop the skills necessary to effectively communicate feedback to their employees, colleagues, and bosses and overcome barriers common to the process of providing feedback. Over the course of four scenarios, learners will be exposed Individuals aiming to improve
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...ritiques. The Effective Use of Feedback for Employees and Colleagues Simulation will provide participants with the opportunity to develop the skills necessary to effectively communicate feedback to their employees, colleagues, and bosses and overcome barriers common to the process of providing feedback. Over the course of four scenarios, learners will be exposed Individuals aiming to improve
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The Process of Interpersonal Communications
It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
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It is almost impossible to be productive in today's business environment without being an effective communicator. This is particularly true if achievement of your goals depends on your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of
more...
A New Manager s Responsibilities and Fears
Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect
more...
Promotion to management is obviously welcome and something to celebrate, but when the initial excitement is over, you may begin to wonder about your new responsibilities. Your main focus is now on managing the activities of others and ensuring that the company's resources are used effectively. Apprehensions about whether you are able to do the job are natural--it merely indicates a healthy respect
more...
Moving into Management Simulation
...rs' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing
more...
...rs' expectations of you have changed. Some of your former colleagues will have trouble accepting your promotion, and you will need to respond appropriately to their negative reactions. This will involve confronting and overcoming their concerns and behaviors. You will also need to resolve conflict between team members. As a new manager, you will need to resist the temptation to continue doing
more...
PrimeDiversity Awareness The Evolving Labor Force
This course provides statistics that support the changing labor market and identifies the effects that these developments have on the workplace. Influences on the learner's own thoughts, feelings, and beliefs. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.
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This course provides statistics that support the changing labor market and identifies the effects that these developments have on the workplace. Influences on the learner's own thoughts, feelings, and beliefs. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.
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PrimeDiversity Awareness Diversity Defined
This course provides the foundation for any diversity awareness effort, whether corporate or personal. Key terms are defined, major historical influences are examined, and strategies for valuing individual differences, as well as similarities, are provided. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.
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This course provides the foundation for any diversity awareness effort, whether corporate or personal. Key terms are defined, major historical influences are examined, and strategies for valuing individual differences, as well as similarities, are provided. Professionals who want to work more effectively with colleagues whose backgrounds, experiences, and perspectives differ from their own.
more...
PrimeDiversity Awareness Begin Your Diversity Journey
This course provides tools to assist the learner in taking responsibility for strengthening diversity awareness. Strategies for responding appropriately to individuals with a different value system are presented, as are a multitude of other activities to foster an environment of mutual appreciation and respect. Professionals who want to work more effectively with colleagues whose backgrounds,
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This course provides tools to assist the learner in taking responsibility for strengthening diversity awareness. Strategies for responding appropriately to individuals with a different value system are presented, as are a multitude of other activities to foster an environment of mutual appreciation and respect. Professionals who want to work more effectively with colleagues whose backgrounds,
more...
PrimeDiversity Management Corporate Diversity Drivers
This course introduces learners to the organizational benefits of managing diversity, and the consequences of not doing so. The requisite shifts in management perspective are also discussed. Business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspective differ from their own.
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This course introduces learners to the organizational benefits of managing diversity, and the consequences of not doing so. The requisite shifts in management perspective are also discussed. Business leaders and managers who want to work more effectively with colleagues and subordinates whose backgrounds, experiences, and perspective differ from their own.
more...
PrimeDiversity Management Be a Diversity Ambassador
This course provides learners with the tools to take diversity management into their own hands. General strategies for creating and maintaining a flexible work environment, as well as specific, easy-to-implement management activities to foster diversity at both the departmental and organizational level, are presented. Business leaders and managers who want to work more effectively with colleagues
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This course provides learners with the tools to take diversity management into their own hands. General strategies for creating and maintaining a flexible work environment, as well as specific, easy-to-implement management activities to foster diversity at both the departmental and organizational level, are presented. Business leaders and managers who want to work more effectively with colleagues
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Training and Facilitation: Plan your Own Development
MAXIM TRAINING This course is about you and your own development. It helps identify and plan what you can do to develop your own skills, knowledge and abilities, in order to achieve what you want from life. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to
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MAXIM TRAINING This course is about you and your own development. It helps identify and plan what you can do to develop your own skills, knowledge and abilities, in order to achieve what you want from life. By the end of the course you'll have an action plan for your development as far into the future as you choose. Although you'll focus on your working life, many lessons apply equally well to
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Customer Service : CARE Brain-teasers
In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an
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In today's volatile business environment organisations recognise that customer service is the key differentiator that makes their products and services tower above the competition. They also recognise that it's no longer enough to give satisfactory service that meets customers' expectations. To get customers coming back time after time, you must beat their expectations. This course provides an
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Face to Face Communications : Active Listening
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen up your active listening skills. It will help you give and receive the right message and make the most of every conversation you're involved in. Developing excellent communication skills requires investment,
more...
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen up your active listening skills. It will help you give and receive the right message and make the most of every conversation you're involved in. Developing excellent communication skills requires investment,
more...
Identifying Budget Variancies
...colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship, transforming your
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...colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship, transforming your
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Managing People : Improving Working Relationships
...colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship, transforming your
more...
...colleagues or members of your team, do you ever feel like a judge, a nursery teacher or even a simpering child? This course will help you to analyse your behaviour and that of your team. It will help you to understand how to adjust your approach to each person to gain maximum response. And it will help you work towards achieving the benefits of an adult/adult relationship, transforming your
more...
Managing People : When to Coach
...s are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You'll find out how to spot coaching opportunities and decide when coaching can make the difference. You'll examine the role of coaching in implementing
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...s are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You'll find out how to spot coaching opportunities and decide when coaching can make the difference. You'll examine the role of coaching in implementing
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Managing People : Practical Coaching Situations
...s are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. In this course you'll investigate how you can use coaching in a variety of different situations: changing jobs, generating sales leads, time management and
more...
...s are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. In this course you'll investigate how you can use coaching in a variety of different situations: changing jobs, generating sales leads, time management and
more...
Managing People : Selecting a Coaching Candidate
...s are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You may have someone in mind that you want to coach. In this course you'll use a set of questions to help you decide whether they're the best coaching
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...s are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. You may have someone in mind that you want to coach. In this course you'll use a set of questions to help you decide whether they're the best coaching
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Managing People : Reviewing a Coaching Experience
...s are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. If you have recently coached a person the experience may have been positive or not so positive. In this course you'll examine a set of questions to help
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...s are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. If you have recently coached a person the experience may have been positive or not so positive. In this course you'll examine a set of questions to help
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Presentation Skills : Preparation
The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you to maximise your chances of success by preparing effectively. It will help you establish crystal clear objectives so that you can focus your
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The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you to maximise your chances of success by preparing effectively. It will help you establish crystal clear objectives so that you can focus your
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Presentation Skills : Writing your Presentation
The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in structuring and writing a presentation,
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The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in structuring and writing a presentation,
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Presentation Skills : Visual Aids
The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in designing and creating visual aids that
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The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you develop a presentation with impact that makes the most of these opportunities. It will guide you in designing and creating visual aids that
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Presentation Skills : Your Delivery
The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you overcome your nerves and grasp these opportunities to shine. It will give you tips and techniques on managing the way you look and the way
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The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! This course will help you overcome your nerves and grasp these opportunities to shine. It will give you tips and techniques on managing the way you look and the way
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Presentation Skills : Handling Questions
The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! Question sessions are often your final opportunity to grasp these opportunities to shine. This course will give you the skills and confidence you need for handling
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The thought of giving a presentation can turn the most rational person into a nervous wreck. But in business, presentations are superb opportunities to put your point across, to get people on your side, and to persuade people to act! Question sessions are often your final opportunity to grasp these opportunities to shine. This course will give you the skills and confidence you need for handling
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Managing People : Your Coaching Style
...s are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. When you coach you'll adopt a particular coaching style: you'll use different behaviours, techniques and actions to help the person you're coaching to
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...s are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching. When you coach you'll adopt a particular coaching style: you'll use different behaviours, techniques and actions to help the person you're coaching to
more...
Managing People : How to Coach
If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching.
more...
If you're a manager, .... or a specialist .... or just good at your job, the chances are that at some time, you'll be called on to give your colleagues a helping hand, to pass on your skills .... to become a coach. This course will show you how to improve the results of the people you work with through effective coaching.
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Face to Face Communications : Making a Contribution to a Meeting
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. Meetings are the primary tool businesses use for group communication. This course shows you how to make meetings as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can
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Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. Meetings are the primary tool businesses use for group communication. This course shows you how to make meetings as productive as possible. It demonstrates how careful preparation ensures you get the best out of meetings and shows how you can
more...
Face to Face Communications : Effective Questioning
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course focuses on the art of questioning. It examines the difference between open and closed questions and when to use them for best effect. It demonstrates how to use strategic questioning techniques to defuse a difficult situation,
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Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course focuses on the art of questioning. It examines the difference between open and closed questions and when to use them for best effect. It demonstrates how to use strategic questioning techniques to defuse a difficult situation,
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Face to Face Communications : Non-verbal Communication
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen your communication skills. It will show you how to interpret other people's body language and tone, ensuring that you receive the right message. It will also help you to develop an awareness of the signals
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Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course will help you sharpen your communication skills. It will show you how to interpret other people's body language and tone, ensuring that you receive the right message. It will also help you to develop an awareness of the signals
more...
Face to Face Communications : Making your Point Positively
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on
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Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course concentrates on the art of getting heard and putting your point across. It will help you make the most and the best of every communication and discussion you're involved in, by highlighting communication problems and giving tips on
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Face to Face Communications : Face to Face Role Play
Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course gives you the opportunity to practise and explore your listening, questioning and non-verbal communication skills in a comprehensive and entertaining simulation Developing excellent communication skills requires investment, but the
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Communicating clearly is an essential business skill. The best ideas in the world can only be transformed into realities when they're shared and understood. This course gives you the opportunity to practise and explore your listening, questioning and non-verbal communication skills in a comprehensive and entertaining simulation Developing excellent communication skills requires investment, but the
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Organisational Communication : Improving Safety
Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will
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Working safely has to be everyone's priority, but safe working isn't always a case of common sense. To be really sure you need to develop safety sense. Whatever your job you'll have some responsibility for health and safety. Whether it's simply to report potential hazards or to decide how to avoid a dangerous situation in the first place, your responsibility is defined by law. This course will
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Organisational Communication : Security Procedures
Your first few days or even weeks in a company can be a confusing time. You have to learn a lot about the company itself: how it operates, your role and what's expected of you. This course will help you to understand the importance of confidentiality and security in your workplace. It examines what can be stolen from an organisation and what you can do to prevent it. It also outlines ways of
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Your first few days or even weeks in a company can be a confusing time. You have to learn a lot about the company itself: how it operates, your role and what's expected of you. This course will help you to understand the importance of confidentiality and security in your workplace. It examines what can be stolen from an organisation and what you can do to prevent it. It also outlines ways of
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Caring For Your Customers
Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in
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Learn how to establish effective customer relationships If YOU deal with customers either face-to-face or on the phone, you're the point of contact between customers and the organisation! It's your approach to customers that ensures, or denies, their satisfaction and determines whether they come back. The quality of service you provide to your internal customers, like your colleagues or people in
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Recognising Stress Series: The Sources of Stress
People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work.
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People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work.
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Recognising Stress Series: The Effects of Stress
... more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. Stress can manifest itself in a wide variety of different symptoms - physical, mental,
more...
... more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. Stress can manifest itself in a wide variety of different symptoms - physical, mental,
more...
Recognising Stress Series: Your Reaction to Stress
... more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. To cope with stress effectively you need to maintain a balance between your perception of
more...
... more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. A little pressure can help us perform, to achieve our goals. But too much pressure and the cracks begin to show: we suffer stress, performance falls; we become, literally, sick of work. To cope with stress effectively you need to maintain a balance between your perception of
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Coping with Stress Series: Short-Term Coping Strategies
People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. Even if you think you can cope, sudden and unexpected
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People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. Even if you think you can cope, sudden and unexpected
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Coping with Stress Series: Your Attitude to Stress
People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. But you can control your reaction. How you perceive
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People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. We all need a certain degree of pressure, and pressure can have positive effects - deadlines, confrontations, competition - all add depth and colour to our lives. But they can also lead to stress. But you can control your reaction. How you perceive
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Coping with Stress Series: Dealing With Stress in Others
People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. Stress can cause serious problems at work when work is disrupted due to sickness, or people pass their stress around the office. Stress in one person can lead to stress in other staff who then have to cover for their colleague.
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People are working under more and more pressure... whether the cause is difficult colleagues, priorities and deadlines, or just life in general. Stress can cause serious problems at work when work is disrupted due to sickness, or people pass their stress around the office. Stress in one person can lead to stress in other staff who then have to cover for their colleague.
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Microsoft Outlook 2000 Expert User
This course prepares IT Professionals to explore the communication options, share work with colleagues, work offline or remotely and integrate Outlook 2000 Components.
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This course prepares IT Professionals to explore the communication options, share work with colleagues, work offline or remotely and integrate Outlook 2000 Components.
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Interviewing Skills: Preparing for an Interview
In Interviewing Skills: Preparing for an Interview participants learn how to prepare themselves to interview a prospective employee. Participants learn to identify factors that are key to the prospective employee's success on the job including fit with your organization's culture and with the communication styles of co-workers. As a result they enter the interview process with data-gathering
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In Interviewing Skills: Preparing for an Interview participants learn how to prepare themselves to interview a prospective employee. Participants learn to identify factors that are key to the prospective employee's success on the job including fit with your organization's culture and with the communication styles of co-workers. As a result they enter the interview process with data-gathering
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From Inspire Education Pty Ltd
Certificate IV in Training and Assessment (TAA) Training Course (TAA40104)
The Cert IV in Training and Assessmnet(TAA) qualities students to the Australian national standard to be a certified trainer and assessor.
Learn how to become an effective and competent trainer! The Cert 4 in TAA will teach you many aspects of training including how to: work effectively, use training packages to suit the needs of your clients and colleagues; develop training programs; as well
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The Cert IV in Training and Assessmnet(TAA) qualities students to the Australian national standard to be a certified trainer and assessor.
Learn how to become an effective and competent trainer! The Cert 4 in TAA will teach you many aspects of training including how to: work effectively, use training packages to suit the needs of your clients and colleagues; develop training programs; as well
more...
From Sessions College for Professional Design
sketchup intermediate
...xtruded objects, and more.
To impress your clients and colleagues, you'll learn how to add entourage elements, incorporate photos, create different model views, and even animate a TourGuide presentation.
Sessions 3D expert Jim Dodson has teamed up with Google Software to create this SketchUp series (Basics and Intermediate) with step-by-step instructions and creative hands-on projects.
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...xtruded objects, and more.
To impress your clients and colleagues, you'll learn how to add entourage elements, incorporate photos, create different model views, and even animate a TourGuide presentation.
Sessions 3D expert Jim Dodson has teamed up with Google Software to create this SketchUp series (Basics and Intermediate) with step-by-step instructions and creative hands-on projects.
more...
From Lovecchio Consulting
Company Comunication
To achieve its goals using communication strategically
To apply specific techniques of communication.
To analyze the needs of customers and colleagues and use the levers most effective persuasive.
To analyze your emotional reactions in public communication and learn techniques to better manage and be convincing and effective.
To handle the constraints: the psychological moment, the
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To achieve its goals using communication strategically
To apply specific techniques of communication.
To analyze the needs of customers and colleagues and use the levers most effective persuasive.
To analyze your emotional reactions in public communication and learn techniques to better manage and be convincing and effective.
To handle the constraints: the psychological moment, the
more...
From JED New Media inc.
Your Dress Coach
Synopsis
Have you ever wondered how to dress for success? When a picture is worth a thousand words, you must project the best possible professional image to potential employers, clients, and colleagues in a variety of settings. Your apparel plays a pivotal role in the way other people see you. Do you know how to make your dress say what you want it to?
60-minute online tutorial
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Synopsis
Have you ever wondered how to dress for success? When a picture is worth a thousand words, you must project the best possible professional image to potential employers, clients, and colleagues in a variety of settings. Your apparel plays a pivotal role in the way other people see you. Do you know how to make your dress say what you want it to?
60-minute online tutorial
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From TheAcademy. com
International Business Etiquette
Whether you're an occasional or frequent traveler or part of an international business team, the etiquette information discussed in this course will help you communicate effectively with colleagues and clients across cultures. The course focuses on eight countries that are either major players or relatively untapped markets in the business world. For each country, you'll learn Business
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From TalktoCanada.com
Business Level Courses (Offering Beginner, Intermediate and Advanced courses)
Learn business English that will help you communicate effectively and efficiently with potential clients, employers, employees and colleagues.
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Learn business English that will help you communicate effectively and efficiently with potential clients, employers, employees and colleagues.
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From The College of Teachers
Foundations in Leadership for Medical Practitioners course
...their own discipline. They must act as partners to their colleagues, accepting shared accountability for the service provided to their patients. They are also expected to offer leadership and to work with others to change systems when it is necessary for the benefit of patients."
Tomorrow's Doctors, 20
Such an agenda is typical, worldwide. This Strategic Leadership Programme is designed
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From ProBoat E-Training
The Marine Survey Report
...lities and seek solutions from the instructor and student colleagues.
You will be able to communicate with your instructor via course forums, email, direct messaging and phone calls. You will find that she is very accessible and willing to help you improve your writing ability. She is also a regular guest on ProBoat Radio (www. proboatradio. com).
If you want more individual attention,
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From NCC Home Learning
Teaching Assistant Diploma
...sitive relationships
Provide effective support for your colleagues
Optional modules
There are a number of these to choose from and you must select and complete two of them. They are:
Use information and communication technology to support pupilsa ™ learning
Support a child with disabilities or special educational needs
Support children and young peoplea ™s play
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...sitive relationships
Provide effective support for your colleagues
Optional modules
There are a number of these to choose from and you must select and complete two of them. They are:
Use information and communication technology to support pupilsa ™ learning
Support a child with disabilities or special educational needs
Support children and young peoplea ™s play
more...
From Coaching Ourselves
Understanding Stakeholders
Author: Pamela Sloan
Stakeholder relationships are a fact of life for every manager and every organization. Managers need to take account of their stakeholders and deal with their differing, and sometimes competing, interests. The goal is to have relationships that support and sustain performance. Understanding stakeholders is one of the keys to developing effective relationships.
The
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Two Models of Change
... how they encourage and achieve lasting changes. With our colleagues we have each come up with models of steps for effective change: seven in one, six in the other. In this session, we ask you to consider, compare, and perhaps combine our models.
The objectives of this session are to:
* Appreciate the "7 Universal Principles for Making Change Happen" and the "6 Step Critical Path to
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Talent Management
Author: David Creelman
This CoachingOurselves session challenges you to diagnose and clarify your own talent "mindset". How can you best maximize the talent around you and build on your employees' strengths? Discuss and create strategies with your colleagues to bring the talent mindset into action.
The objectives for today's exploration are to:
* Understand what talent management is
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Management Styles Art Craft Science
Author: Henry Mintzberg
Author: Sadilova Sasha
Management is a practice where art, craft, and science meet. Most managers tend to tilt one way or another: toward creative art, practical craft, or organized science. The trouble is when one tilts too far, managing gets out of balance.
What's your management style?
In this CoachingOurselves session, Mintzberg and Sadilova explain different
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How Global Should Our Firm Be
Author: Karl Moore
Author: George Yip
We hear a great deal about globalization these days; companies should be global, managers should be global. To really understand how global your firm should be, we must start by understanding the dynamics of the industry you compete in.
In this session participants explore a model developed by George Yip.
You will:
* Use Yipa ™s model to
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Coaching Others
Author: Beverley Patwell
Why does coaching play such a prominent role in todaya ™s complex business world?
In Coaching Others, Beverley Patwell explains how coaching can impact all levels of your organization and what qualities you need to coach effectively.
You will:
* Learn what coaching is
* Understand what role it can play in your organization
* Identify key
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Analyzing Employee Performance
...ce of YOUR employees. We will then invite ideas from your colleagues to determine what you can do to increase employee productivity and morale.
The objectives for today's session are to:
* Follow a process for analyzing employee performance
* Identify the possible reasons for a performance gap in
an employee
* Identify possible approaches for addressing the
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From Knowledge Management Institute Switzerland
Certified Knowledge Manager Training (Switzerland)
...munities of Practice
* Demonstrate to your employers and colleagues you can actually lead a KM initiative
* Earn the coveted CKM designation
Who should attend?
Managers and team leaders in a position to apply best knowledge management practices and initiatives in their organisation including senior and middle-management, knowledge managers, IT professionals, MBAs, independent consultants,
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...munities of Practice
* Demonstrate to your employers and colleagues you can actually lead a KM initiative
* Earn the coveted CKM designation
Who should attend?
Managers and team leaders in a position to apply best knowledge management practices and initiatives in their organisation including senior and middle-management, knowledge managers, IT professionals, MBAs, independent consultants,
more...
From PDHengineer. com-Decatur Professional Development, LLC
Design and Construction of Levees
...ngineer, please share this valuable information with your colleagues. For the lay person or general audience, please share this information with your friends and coworkers. The course materials are based solely on the informational report ? Design and Construction of Levees? as found on the Website of the U.S. Army Corps of Engineers. The student must take a multiple-choice quiz consisting
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...ngineer, please share this valuable information with your colleagues. For the lay person or general audience, please share this information with your friends and coworkers. The course materials are based solely on the informational report ? Design and Construction of Levees? as found on the Website of the U.S. Army Corps of Engineers. The student must take a multiple-choice quiz consisting
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Countermeasures to Reduce Red-Light Running
...engineer please share this valuable information with your colleagues, for the public and law-enforcement, please share this information with your colleagues. The course materials are based solely on the informational report "Making Intersections Safer: A toolbox of engineering countermeasures to reduce red-light running" as found on the Website of the Federal Highway Administration
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...engineer please share this valuable information with your colleagues, for the public and law-enforcement, please share this information with your colleagues. The course materials are based solely on the informational report "Making Intersections Safer: A toolbox of engineering countermeasures to reduce red-light running" as found on the Website of the Federal Highway Administration
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The Green Chemical Engineer
...; and the author shares some of the ideas that he and his colleagues have used on previous projects.
This course is provided in two forms for your convenience. The course may be studied as a ?podcast? or audio presentation. The included audio files can be downloaded to your iPod or other personal mp3 player or they can be streamed using your computer?s default audio player (such as Windows
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...; and the author shares some of the ideas that he and his colleagues have used on previous projects.
This course is provided in two forms for your convenience. The course may be studied as a ?podcast? or audio presentation. The included audio files can be downloaded to your iPod or other personal mp3 player or they can be streamed using your computer?s default audio player (such as Windows
more...
Introduction to Industrial Control Systems
...e basics will improve your ability to interface with your colleagues, particularly your control systems engineer. The student must take a multiple-choice quiz consisting of ten (10) questions at the end of this course to obtain PDH credits. Specific Knowledge or Skill Attained This course teaches the following specific knowledge and skills: Definition of a process Batch vs.
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...e basics will improve your ability to interface with your colleagues, particularly your control systems engineer. The student must take a multiple-choice quiz consisting of ten (10) questions at the end of this course to obtain PDH credits. Specific Knowledge or Skill Attained This course teaches the following specific knowledge and skills: Definition of a process Batch vs.
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Code of Ethics for Engineers
...ployer confidentiality, outside employment, and review of colleagues' work Engineers' rights to competitive bidding per the federal antitrust legislation State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an approved provider of continuing
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...ployer confidentiality, outside employment, and review of colleagues' work Engineers' rights to competitive bidding per the federal antitrust legislation State Board Acceptance This course can be used by professional engineers to fulfill PDH requirements mandated by state and provincial licensing boards. Decatur Professional Development is an approved provider of continuing
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