Online Collecting eLearning

Using Voice of the Customer in Six Sigma ...tools. Using VOC begins with defining Six Sigma goals for collecting and analyzing customer requirements. For this, the Six Sigma team must identify various customer segments especially the ones most concerned with the project. Then the team needs to identify and select the most effective methods for collecting customer feedback and requirements. From there, customer requirements are translated  more...

Data Collection and Measurement in Six Sigma ...idance for ensuring data integrity, pointing to different collecting methods for different informational needs, and recommending best practices for front-line data collectors. It compares the relative advantages of both manual and automated data collection, and surveys the wide variety of tools available for measuring the properties of an organization's products or services. This course is  more...

Processes and Customer Analysis in Six Sigma Projects Processes and Customer Analysis in Six Sigma Projects ASQ Six Sigma Green Belt (SSGB) A process is a means of creating and delivering products and services needed by customers. According to Takashi Osada, Japanese author and quality pioneer, "if the process is right, the results will take care of themselves." By Six Sigma standards, a "right process" is one that creates and delivers  more...

Data Classification and Collection in Six Sigma ...eds to be identified, collected, presented, and analyzed. Collecting data that is correct and useful is one of the first steps in the measurement process. Various types of data exist, and they all need appropriate treatment during the collection, presentation, and analysis stages. You also need to be careful when applying sampling techniques to ensure data accuracy and integrity. This course  more...

Troubleshooting Windows Vista Performance and Reliability Troubleshooting Windows Vista Performance and Reliability Microsoft Microsoft Certified IT Professional Windows Vista Enterprise Support Technician Microsoft Windows Vista includes the Windows Reliability and Performance Monitor, a tool that provides multiple data monitoring and collection utilities for evaluating a system's performance and reliability. It can also be used to monitor the  more...

Discover Access 2007 Level 3 Discover Access 2007: Level 3 Microsoft Discover Access 2007 from Technology Skills is a rich, multimedia learning tool for users of Microsoft Access 2007. Access 2007 builds on the database capabilities of previous versions of the software program to provide powerful tools that enable you to organize and manage database information as well as create your own custom applications. In Discover  more...

Green Business Implementing Sustainability Strategies ...d measure progress. Knowing the type of metrics you'll be collecting can help you plan the methods you'll use to report on your sustainability initiatives. These two considerations are as important as the physical implementation of the plan itself. This course covers ways to align corporate and sustainability strategies, as well as ways to measure your sustainability performance. It provides  more...

HR as Business Partner Using Metrics Designing Strategic Initiatives ...iness objectives are met by the organization's people. By collecting data on meaningful outcomes, HR can steer the organization in the right direction, and design initiatives that directly serve the business strategy. This course explores how HR can improve its strategic value by examining meaningful metrics and demonstrating their connection to business goals. It also examines how HR can then  more...

Surpassing the Competition ...u with the tools and methods for identifying competitors; collecting competitor information; creating a competitor SWOT matrix by determining a competitor's objectives, strategies, strengths, and weaknesses; and developing a competitor response profile by identifying a competitor's current strategy, capabilities, operating assumptions, and goals. These methods and tools will enable you to plan  more...

Microsoft SMS 2003 Collecting Inventory and Software Metering To explain how to collect inventory and configure software metering  more...

Assessing Performance Continuously ...cifically for the annual performance appraisal meeting by collecting data. The course examines the common evaluation methods, which most organizations use to evaluate performance data, including how to successfully use self-evaluation data in the assessment. Many people think that performance appraisal consists of just the actual meeting between manager and worker. This is a very limited  more...

Competitive Intelligence Analysis Dissemination ... organization. The program covers in detail how to ensure collecting accurate information and the available techniques for analyzing industry, market, and company information. It also covers the steps for distributing CI results, various methods of counterintelligence to protect an organization's information, and the steps for protecting an organization's information from its competitors.  more...

Competitive Intelligence Researching Online ...nt an overview about the Internet, online technology, and collecting information online. The program covers in detail guidelines for using the Internet, differences between free and commercial online sources, and ways to track new information automatically. It also covers the steps for developing a search strategy, commands for using search engines, and ways to collect, organize, and evaluate  more...

Lotus Notes R5 Collecting and Organizing Information Course Overview This course provides participants with the fundamental skills to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to identify the different application types in Lotus Notes, the features provided for Lotus Notes mails and the features of Notes replication; use Notes workspace to perform common tasks; create and  more...

Lotus Notes R5 Messaging and Working Remotely ...indows 98 Fundamentals (Course 71011) and Lotus Notes R5: Collecting and Organizing Information (Course 13190) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Messaging: Basics Duration: 2 - 3 Hour(s) Open a mail database by using the Databases bookmark folder. Match mail folders and mail views with their contents. Send a mail  more...

Lotus Notes R5 Calendaring and Scheduling ...t Windows 98 Fundamentals (Course 71011), Lotus Notes R5: Collecting and Organizing Information (Course 13190), and Lotus Notes R5: Messaging and Working Remotely (Course 13191) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Appointments and Alarms Duration: 2 - 3 Hour(s) Identify the uses of the Lotus Notes R5  more...

Lotus Notes R5 Managing and Sharing Information ...t Windows 98 Fundamentals (Course 71011), Lotus Notes R5: Collecting and Organizing Information (Course 13190), Lotus Notes R5: Messaging and Working Remotely (Course 13191), and Lotus Notes R5: Calendaring And Scheduling (Course 13192) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Designing Forms and Views Duration: 1.5 - 2 Hour(s)  more...

Lotus Notes R5 End User Curriculum The Lotus Notes R5 End User Curriculum includes the following courses: Lotus Notes R5: Collecting & Organizing Information Lotus Notes R5: Messaging & Working Remotely Lotus Notes R5: Calendaring & Scheduling Lotus Notes R5: Managing & Sharing Information To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Advanced Six Sigma The Measure Analysis Phases of DMAIC ... Sigma projects. Understand how metric systems help in collecting appropriate data. Develop a data collection plan. Understand the parameters for evaluating the data collection plan. Discuss the features of different data analysis tools. Identify the statistical methods used to analyze a problem area. Understand the significance of root-cause analysis in identifying real  more...

Lotus Notes R5 Messaging and Working Remotely ...indows 98 Fundamentals (Course 71011) and Lotus Notes R5: Collecting and Organizing Information (Course 13190) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Messaging: Basics Duration: 2 - 3 Hour(s) Open a mail database by using the Databases bookmark folder. Match mail folders and mail views with their contents. Send a mail  more...

Lotus Notes R5 Calendaring and Scheduling ...t Windows 98 Fundamentals (Course 71011), Lotus Notes R5: Collecting and Organizing Information (Course 13190), and Lotus Notes R5: Messaging and Working Remotely (Course 13191) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Working with Appointments and Alarms Duration: 2 - 3 Hour(s) Identify the uses of the Lotus Notes R5 calendar.  more...

Lotus Notes R5 Managing and Sharing Information ...t Windows 98 Fundamentals (Course 71011), Lotus Notes R5: Collecting and Organizing Information (Course 13190), Lotus Notes R5: Messaging and Working Remotely (Course 13191), and Lotus Notes R5: Calendaring And Scheduling (Course 13192) or have equivalent knowledge. T otal Learning Time 6 - 8 Hour(s) Course Contents Unit 1: Designing Forms and Views Duration: 1.5 - 2 Hour(s)  more...

Oracle8 Performance Tuning Managing Memory and Disk I O ...ache with the hit ratio formula. Identify the steps for collecting statistics to estimate how many buffers to add to your cache. Perform the steps to calculate the impact of adding some given number of buffers by querying the V$RECENT BUCKET view. Identify the steps for collecting statistics to estimate how many buffers to remove from the cache. Perform the procedure for predicting  more...

Oracle8 Performance Tuning Optimizing Sorts and Minimizing Contention Course Overview This course is the third in a three-part Oracle8 Performance Tuning series. This course introduces the participants improving performance for sort operations. The student will be able to identify the SQL operations that require sorts, ensure that sorting is done in memory where possible, use direct writes for large sorts and allocate temporary space appropriately. The student  more...

SQL Server 7 0 Designing Implementing Data Warehouses - Part 1 ... gather data. Identify the benefits of user surveys when collecting data. Identify the uses of collecting data from a help desk. Identify the benefits of users teaching the project team about the various aspects of their roles during data collection. Identify the guidelines for selecting interviewees who will help in gathering data warehouse requirements. Identify the guidelines to conduct  more...

Lotus Notes R5 End User Curriculum The Lotus Notes R5 End User Curriculum includes the following courses: Lotus Notes R5: Collecting & Organizing Information Lotus Notes R5: Messaging & Working Remotely Lotus Notes R5: Calendaring & Scheduling Lotus Notes R5: Managing & Sharing Information To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O This course introduces students to the importance of good initial database design, and the methods used to tune an Oracle9i production database. Students learn how to use the available Oracle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o Match the optimizer modes with their descriptions. o Match the  more...

Excellence in Service Establishing Service Standards ...ements of the CUSTOMER acronym. Identify approaches for collecting information from your customers. Unit 2: Implementing Service Standards (0.5 hours) Identify the benefits of establishing service standards. Identify two aspects of service. Sequence the steps to develop effective service standards. Identify the steps to implement service standards. Unit 3: Monitoring Service  more...

360-Degree Feedback Experiencing 360-Degree Feedback ... using 360-degree feedback, and the different methods for collecting 360-degree feedback. The program also covers the criteria for selecting raters, the types of rating biases, and guidelines for rating an employee's performance. Additionally, it covers the type of information provided in 360-degree feedback, guidelines for communicating disagreement about the feedback, and steps for developing  more...

360-Degree Feedback Implementing a 360-Degree Program ...ire. Identify the methods for collecting 360-degree feedback. Demonstrate an understanding of how to select raters for 360-degree feedback. Identify the types of information a training program for raters of 360-degree feedback should include. Audience HR employees, managers, and senior managers who want to  more...

Lotus Notes R5 Collecting and Organizing Information Course Overview This course provides participants with the fundamental skills to use Lotus Notes R5 on a daily basis in their workplace. At the completion of this course, students will learn how to identify the different application types in Lotus Notes, the features provided for Lotus Notes mails and the features of Notes replication; use Notes workspace to perform common tasks; create and  more...

Wndows NT Server 4 0 Enterprise Curriculum ...alysis and optimization; create a measurement baseline by collecting data, creating log files and viewing the reports of the log files; monitor system objects to detect various system bottlenecks; identify the issues to be considered for setting expectations from Windows NT server and determine the need for an additional server; identify the system bottlenecks and resource implications in  more...

Windows NT Server 4 0 Analysis and Optimization ...s and optimization. Create a measurement baseline by collecting data, creating log files and viewing the reports of the log files. Monitor system objects to detect various system bottlenecks, identify the issues to be considered for setting expectations from Windows NT server and determine the need for an additional server. Identify the system bottlenecks and resource  more...

Planning a Diversity Initiative ...itiative once it is in place. It explains the process for collecting useful and meaningful feedback and provides metrics by which organizations can evaluate the effectiveness of their diversity programs. Finally, it offers a variety of options for organizations who find that their diversity program is in need of improvement. This SkillSoft product has been reviewed by the Employment Practice  more...

Six Sigma and the Voice of the Customer Do you know the phrase, "caveat emptor"? It's a Latin term that means, "Let the buyer beware." It's also a legal principle stating that consumers must purchase goods at their own risk, because unless specifically asked, the seller is generally under no obligation to disclose defects. Caveat emptor once struck fear in the hearts of many wary consumers. Fortunately, the tide has turned. Increased  more...

Six Sigma DMAIC Measuring the Process Would you use your thumb and forefinger to measure how much carpet you need to buy for a new room in your house? By the same token, do you have the right tools for measuring a process in your organization that just isn't working? "Six Sigma DMAIC: Measuring the Process," provides Six Sigma Green Belts and team members with techniques for precisely pinpointing the source of problems--and precisely  more...