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Instructor Led Combination Training in Malaysia

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Combination Training Seminars and Classes

From Human Resources Services

G K Lim's 'How To Earn Other People's S.T.A.R. (Support, Trust, Admiration & Respect)'

...on that endears him / her to others. It is a synergistic combination of two "intelligences" -- intrapersonal intelligence and interpersonal intelligence. A lucky small percentage of a given population is born with the required high level of EI. These people effortlessly win other people's hearts, and are everybody's favorite. The majority of the people have to take a little bit of more...

From I-World Technology Sdn Bhd

MCITP Server Administrator 2008

...ing your abilities across multiple roles. a Builds on a combination of Microsoft Certified Technology Specialist (MCTS) prerequisites, helping you develop your technical r sum with each step in your MCITP career path. Course Modules Code Modules 70-640 a Microsoft Windows Server 2008 Active Directory Configuration 70-642 a Microsoft Windows Server 2008 Network more...

From Systats Consulting Sdn. Bhd.

Lean Six Sigma Manufaturing Green Belt and Black Belt Program ...combination of Lean Six Sigma Green Belt and Black Belt programs. Lean Six Sigma adds more lean tools to focus more on lead time reduction, cost reduction and waste elimination. The four-week training is organized around the five main phases of the Lean Six Sigma Roadmap: Define, Measure, Analyze, Improve and Control. Both Green Belts and Black Belts participate in the first two weeks of more...

From Effective Outsource Networks

Manage Costing Budgeting Effectively 6 Sep 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR managers, general/ admin managers, professional administrators or anyone who do not have prior accounting background or experience, but need to be equipped with basic accounting knowledge and apply accounting related techniques when making business more...

Managing and Motivating Staff for Service Excellence 4 Dec 2012 ...ts are guided through practical steps of the topic with a combination of lectures, activities, discussions, presentations, role play and video. Who Should Attend Manager and supervisors who need to oversee the development and management of customer service professionals. Course Details Course Date 4 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird more...

Effective Minutes Writing 5 6 Dec 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Administrative staff and anyone who needs to take minutes. Course Details Course Date 5 & 6 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 more...

Effective Email Writing 7 Dec 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Executives and administrators who in the course of his or her work need to correspond through emails. Course Details Course Date 7 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee Per Participant S$310. more...

Effective Office Administrative Skills and Duties 11 12 Dec 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management. Course Details Course Date 11 & 12 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early more...

Understanding Employee Insurance Including Work Injury and Compensation Act 7 Dec 2012 ...ts are guided through practical steps of the topic with a combination of lectures, exercises, and group discussions. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 7 Dec 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 15/ 11/ 2012 Fee more...

Finance for Non-Financial Professionals 22 23 Nov 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Any non-financial professionals in marketing, sales, human resources, engineering, production and any other non-finance related areas who wish to know more about accounting and finance. Course Details Course Date 22 & 23 Nov 2012 Time 9am to 5pm Venue Stamford more...

Managing Challenging Customers Professionally 28 29 Nov 2012 ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Front-line executives, customer service executives, clerical staff, receptionists and any person who deals with customers in face-to-face situations or over the telephone and who liked to find strategies to deal with their challenging more...

Telephone Etiquette Techniques on Handling Difficult Callers 2 Nov 2012 ...ts are guided through practical steps of the topic with a combination of reflection and group discussions, activities related to learning points, role-play, and lectures. Who Should Attend Those who have to handle customers over the phone regularly. Course Details Course Date 2 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 11/ 10/ 2012 Fee more...

Grammar for Business Writing 29 Nov 2012 ...ts are guided through practical steps of the topic with a combination of lectures, group work, worksheets, and proofreading and editing of business documents. Who Should Attend Managers, executives, and non-executive staff. Course Details Course Date 29 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 7/ 11/ 2012 Fee Per Participant S$288. more...

Essential Writing Skills for the Workplace 15 16 Nov 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Managers, executives, administrators, secretaries and support staff who need to write letters, memorandum and e-mails in the daily work. Course Details Course Date 15 & 16 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ more...

Workplace Communication From Singlish to Standard English 30 Nov 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English. Course Details Course Date 30 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird more...

Professional Image for the Workplace 20 Nov 2012 9am to 1230pm ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Secretaries, administrative, clerical, accounts and support staff who wants to improve their image to look polished and professionals. Course Details Course Date 20 Nov 2012 Time 9am to 12. 30pm Venue Stamford Road, near Dhoby Ghaut MRT more...

Building Your Business Networking Skills 20 Nov 2012 130 to 5pm ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Managers, executives, and anyone who wants to expand his/ her business contacts and network effectively. Course Details Course Date 20 Nov 2012 Time 1. 30 to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ 10/ more...

Time Management Skills 1 Nov 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and supervisors who needs to effectively manage their time and work. Course Details Course Date 1 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 10/ 10/ 2012 Fee Per Participant S$288. 90 more...

Working with Different Personalities 28 Nov 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and administrators who need to work with different types of people. Course Details Course Date 28 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 6/ 11/ 2012 Fee Per Participant S$288. 90 (Early more...

The Employment Act 22 23 Nov 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies, group discussions and quiz. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 22 & 23 Nov 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing more...

Effective Administration of Salary and Payroll 8 9 Nov 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors. Course Details Course Date 8 & 9 Nov more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Customer service supervisors, front-line executives, customer service executives and any person who like to find a better way to communicate with customers. Course Details Course Date 11 Oct 2012 Time 9am to 5pm Venue Stamford Road, more...

Effective Report Writing 31 Oct 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, secretaries, administrators, customer service personnel who in the course of work need to write reports. Course Details Course Date 31 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 9/ more...

Effective Email Writing 2 Oct 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Executives and administrators who in the course of his or her work need to correspond through emails. Course Details Course Date 2 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 11/ 9/ 2012 Fee Per Participant S$310. more...

Effective Office Administrative Skills and Duties 4 5 Oct 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management. Course Details Course Date 4 & 5 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early more...

Effective Event Management 23 24 Oct 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Marketing executives, managers, HR executives, managers, event coordinators who are responsible for preparing, designing and implementing events. Course Details Course Date 23 & 24 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT more...

Conflict Resolution and Negotiation at the Workplace 18 19 Oct 2012 ...ts are guided through practical steps of the topic with a combination of assessments, case studies, role plays, discussions, interactive activities, and lectures. Who Should Attend Anyone who needs to resolve interpersonal differences at work. Course Details Course Date 18 & 19 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 26/ 9/2012 Fee more...

Coaching for Peak Performance 10 Oct 2012 ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Every supervisor/ manager who wants to coach their team members to achieve greater performance. Course Details Course Date 10 Oct 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 18/ 9/2012 Fee Per more...

Handling Grievance Discipline Termination Dismissal 16 17 Oct 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, supervisors, team leaders who are required to manage the grievance, discipline and termination process. Course Details Course Date 16 & 17 Oct 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird more...

Conducting Performance Appraisal Sessions Successfully 3 Oct 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend All team and project leaders, supervisors, executives and managers who need to appraise. Course Details Course Date 8 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 24/ 5/2012 Fee Per Participant S$342. more...

Setting KPIs Goals for Effective Job Performance 2 Oct 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals. Course Details Course Date 2 Oct 2012 Time 9am to 5pm Venue more...

Effective Administration of Salary and Payroll 18 19 Oct 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors. Course Details Course Date 18 & 19 more...

Managing and Motivating Staff for Service Excellence 12 Sep 2012 ...ts are guided through practical steps of the topic with a combination of lectures, activities, discussions, presentations, role play and video. Who Should Attend Manager and supervisors who need to oversee the development and management of customer service professionals. Course Details Course Date 12 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird more...

Essential Skills for Managers 18 19 Sep 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Anyone involved in people management, this could be managers relatively new to the role or more experienced managers wanting to review and enhance existing skills. Course Details Course Date 18 & 19 2012 Time 9am to 5pm Venue Stamford Road, near more...

Practical Skills for Administrative Professionals 26 Sep 2012 ...ts are guided through practical steps of the topic with a combination of assessments, individual reflection, group discussions, practical exercises, activities, and interactive discussions. Who Should Attend Junior secretaries, personal assistants, administrative assistants and clerical staff who have major responsibilities for assisting others in their work. Course Details Course Date more...

Result-Oriented Writing 28 Sep 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Managers, executives, administrators, customer service, customer relations personnel who in the course of work need to write letters and email in response to colleagues and customers. Course Details Course Date 28 Sep 2012 Time 9am to 5pm Venue Grand Park City more...

Grammar for Business Writing 11 Sep 2012 ...ts are guided through practical steps of the topic with a combination of lectures, group work, worksheets, and proofreading and editing of business documents. Who Should Attend Managers, executives, and non-executive staff. Course Details Course Date 11 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 22/ 8/ 2012 Fee Per Participant S$288. more...

Managing Challenging Customers Professionally 25 26 Sep 2012 ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Front-line executives, customer service executives, clerical staff, receptionists and any person who deals with customers in face-to-face situations or over the telephone and who liked to find strategies to deal with their challenging more...

Recruitment Interview and Selection Techniques 4 5 Sep 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend All managers, executives, supervisors, team and project leaders who need to spend a lot of time conducting interviews to get the right person and to get things done. Course Details Course Date 4 & 5 Sep 2012 Time 9am to 5pm Venue Stamford Road, more...

Setting Up a Training and Development Process 20 21 Sep 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR practitioners, line managers, executives and supervisors who need to plan and develop HR training and development process at the workplace. Course Details Course Date 17 & 18 May 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar more...

Designing A Competency-Based Performance Appraisal System 13 14 Sep 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR managers and officers, line managers and supervisors who need to design, implement or manage performance appraisal system in the organisation. Course Details Course Date 13 & 14 Sep 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or more...

The Employment Act 6 7 Sep 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies, group discussions and quiz. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 6 & 7 Sep 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 22/ more...

Finance for Non-Financial Professionals 23 24 Aug 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Any non-financial professionals in marketing, sales, human resources, engineering, production and any other non-finance related areas who wish to know more about accounting and finance. Course Details Course Date 29 & 30 May 2012 Time 9am to 5pm Venue Stamford more...

Telephone Etiquette Techniques on Handling Difficult Callers 24 Aug 2012 ...ts are guided through practical steps of the topic with a combination of reflection and group discussions, activities related to learning points, role-play, and lectures. Who Should Attend Those who have to handle customers over the phone regularly. Course Details Course Date 15 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 4/2012 Fee more...

Effective Minutes Writing 1 2 Aug 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Administrative staff and anyone who needs to take minutes. Course Details Course Date 1 & 2 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 10/ 7/2012 Fee Per Participant S$481. 50 (Early Bird) S$545. 70 more...

Essential Writing Skills for the Workplace 30 31 Aug 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Managers, executives, administrators, secretaries and support staff who need to write letters, memorandum and e-mails in the daily work. Course Details Course Date 7 & 8 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 16/ more...

Workplace Communication From Singlish to Standard English 3 Aug 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English. Course Details Course Date 24 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird more...

Advanced Skills for Administrative Professionals 28 29 Aug 2012 ...ts are guided through practical steps of the topic with a combination of role play, assessments, individual and group discussions, interactive activities, reflection, lectures and storytelling. Who Should Attend Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management. Course Details Course Date 28 & 29 more...

Professional Image for the Workplace 23 Aug 2012 9am-1230pm ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Secretaries, administrative, clerical, accounts and support staff who wants to improve their image to look polished and professionals. Course Details Course Date 23 Aug 2012 Time 9am to 12. 30pm Venue Stamford Road, near Dhoby Ghaut MRT more...

Building Your Business Networking Skills 23 Aug 2012 130-5pm ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Managers, executives, and anyone who wants to expand his/ her business contacts and network effectively. Course Details Course Date 23 Aug 2012 Time 1. 30 to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 1/ 8/2012 more...

Working with Different Personalities 15 Aug 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and administrators who need to work with different types of people. Course Details Course Date 15 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 7/ 2012 Fee Per Participant S$288. 90 (Early more...

Understanding Employee Insurance Including Work Injury and Compensation Act 3 Aug 2012 ...ts are guided through practical steps of the topic with a combination of lectures, exercises, and group discussions. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 3 Aug 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 12/ 7/2012 Fee more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Customer service supervisors, front-line executives, customer service executives and any person who like to find a better way to communicate with customers. Course Details Course Date 13 Jul 2012 Time 9am to 5pm Venue Stamford Road, near more...

Effective Email Writing 27 July 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Executives and administrators who in the course of his or her work need to correspond through emails. Course Details Course Date 27 July 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 5/ 7/2012 Fee Per Participant S$310. more...

Effective Office Administrative Skills and Duties 19 20 July 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Personal assistants, executive secretaries, administrators and administrative assistants who are working with senior and middle management. Course Details Course Date 19 & 20 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early more...

Conflict Resolution and Negotiation at the Workplace 10 11 July 2012 ...ts are guided through practical steps of the topic with a combination of assessments, case studies, role plays, discussions, interactive activities, and lectures. Who Should Attend Anyone who needs to resolve interpersonal differences at work. Course Details Course Date 10 & 11 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 6/2012 Fee more...

Time Management Skills 6 July 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and supervisors who needs to effectively manage their time and work. Course Details Course Date 6 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 14/ 6/ 2012 Fee Per Participant S$288. 90 (Early more...

Coaching for Peak Performance 11 July 2012 ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Every supervisor/ manager who wants to coach their team members to achieve greater performance. Course Details Course Date 11 Jul 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 19/ 6/2012 Fee Per more...

The Employment Act 26 27 July 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies, group discussions and quiz. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 26 & 27 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing more...

Effective Cash Flow Management 28 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR managers, general/ admin managers, professional administrators or anyone who do not have prior accounting background or experience, but need to be equipped with basic accounting knowledge and apply accounting related techniques when making business more...

Managing and Motivating Staff for Service Excellence 5 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures, activities, discussions, presentations, role play and video. Who Should Attend Manager and supervisors who need to oversee the development and management of customer service professionals. Course Details Course Date 5 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird more...

Managing Challenging Customers Professionally 31 May - 1 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures, role plays, case studies and group discussions. Who Should Attend Front-line executives, customer service executives, clerical staff, receptionists and any person who deals with customers in face-to-face situations or over the telephone and who liked to find strategies to deal with their challenging more...

Grammar for Business Writing 27 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures, group work, worksheets, and proofreading and editing of business documents. Who Should Attend Managers, executives, and non-executive staff. Course Details Course Date 27 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 5/ 6/ 2012 Fee Per Participant S$288. 90 more...

Effective Report Writing 20 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, secretaries, administrators, customer service personnel who in the course of work need to write reports. Course Details Course Date 20 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 29/ more...

Result-Oriented Writing 13 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Managers, executives, administrators, customer service, customer relations personnel who in the course of work need to write letters and email in response to colleagues and customers. Course Details Course Date 13 Jun 2012 Time 9am to 5pm Venue Grand Park City more...

Essential Writing Skills for the Workplace 7 8 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Managers, executives, administrators, secretaries and support staff who need to write letters, memorandum and e-mails in the daily work. Course Details Course Date 7 & 8 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 16/ more...

Effective Event Management 26 27 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Marketing executives, managers, HR executives, managers, event coordinators who are responsible for preparing, designing and implementing events. Course Details Course Date 26 & 27 Jun 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT more...

Conducting Performance Appraisal Sessions Successfully 8 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend All team and project leaders, supervisors, executives and managers who need to appraise. Course Details Course Date 8 Jun 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing 24/ 5/ 2012 Fee Per Participant more...

Finance for Non-Financial Professionals 29 30 May 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Any non-financial professionals in marketing, sales, human resources, engineering, production and any other non-finance related areas who wish to know more about accounting and finance. Course Details Course Date 29 & 30 May 2012 Time 9am to 5pm Venue Stamford more...

Setting KPIs Goals for Effective Job Performance 7 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals. Course Details Course Date 7 Jun 2012 Time 9am to 5pm Venue more...

Effective Administration of Salary and Payroll 5 6 June 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors. Course Details Course Date 5 & 6 Jun more...

Financial Statements Made Easy 31 May 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers and executives who have little or no knowledge of accounting, but need to know how basic accounting works, and apply accounting related techniques when making business decisions. Course Details Course Date 31 May 2012 Time 9am to 5pm Venue more...

Working with Different Personalities 23 May 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Executives and administrators who need to work with different types of people. Course Details Course Date 23 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 Fee Per Participant S$288. 90 (Early more...

Telephone Etiquette Techniques on Handling Difficult Callers 15 May 2012 ...ts are guided through practical steps of the topic with a combination of reflection and group discussions, activities related to learning points, role-play, and lectures. Who Should Attend Those who have to handle customers over the phone regularly. Course Details Course Date 15 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 24/ 4/ 2012 Fee more...

Effective Email Writing 30 May 2012 ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. Who Should Attend Executives and administrators who in the course of his or her work need to correspond through emails. Course Details Course Date 30 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 8/ 5/2012 Fee Per Participant S$310. 30 more...

Workplace Communication From Singlish to Standard English 24 May 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, secretaries, executives, supervisors, customer service personnel and anyone who wants to improve their use of standard English. Course Details Course Date 24 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird more...

Practical Skills for Administrative Professionals 9 May 2012 ...ts are guided through practical steps of the topic with a combination of assessments, individual reflection, group discussions, practical exercises, activities, and interactive discussions. Who Should Attend Junior secretaries, personal assistants, administrative assistants and clerical staff who have major responsibilities for assisting others in their work. Course Details Course Date more...

Essential Skills for Managers 24 25 May 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Anyone involved in people management, this could be managers relatively new to the role or more experienced managers wanting to review and enhance existing skills. Course Details Course Date 24 & 25 May 2012 Time 9am to 5pm Venue Stamford Road, near more...

Handling Grievance Discipline Termination Dismissal 22 23 May 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend Managers, executives, supervisors, team leaders who are required to manage the grievance, discipline and termination process. Course Details Course Date 22 & 23 May 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar Early Bird Closing more...

Setting Up a Training and Development Process 17 18 May 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. Who Should Attend HR practitioners, line managers, executives and supervisors who need to plan and develop HR training and development process at the workplace. Course Details Course Date 17 & 18 May 2012 Time 9am to 5pm Venue Grand Park City Hall Hotel or similar more...

The Employment Act (10 11 May 2012) ...ts are guided through practical steps of the topic with a combination of lectures, case studies, group discussions and quiz. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 10 & 11 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing more...

Understanding the Malaysia Employment Act 17 18 May 2012 ...ts are guided through practical steps of the topic with a combination of lectures, case studies, and group discussions. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace, and organisations seeking to expand their businesses into the Malaysian market or currently have businesses running there. Course more...

Understanding Employee Insurance Including Work Injury and Compensation Act 25 May 2012 ...ts are guided through practical steps of the topic with a combination of lectures, exercises, and group discussions. Who Should Attend HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Course Details Course Date 25 May 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 3/ 5/ 2012 more...

Setting KPIs Goals for Effective Job Performance ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. For Whom Managers, executives, officers, engineers, project team leaders and supervisors who need to set goals for their team, themselves as well as guide their subordinates to set relevant goals. Workshop Schedule and Fee Course Date 16 Feb 2012 Time 9am to 5pm more...

Understanding Employee Insurance Including Work Injury and Compensation Act ...ts are guided through practical steps of the topic with a combination of lectures, exercises, and group discussions. For Whom HR practitioners, line managers, executives and supervisors who have to operate the Employment Act in the workplace. Workshop Schedule and Fee Course Date 10 Feb 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 20/ 1/ 2012 more...

Effective Administration of Salary and Payroll ...ts are guided through practical steps of the topic with a combination of lectures, case studies and group discussions. For Whom Executives and staff who are directly or indirectly involved in payroll administration. It would also benefit human resource executives, officers, supervisors, finance executives, line managers and supervisors. Workshop Schedule and Fee Course Date 16 & 17 more...

HR Policies and Procedure Toolkit ...ts are guided through practical steps of the topic with a combination of lectures and group discussions. For Whom HR practitioners, line managers, executives and supervisors who have to implement, amend and update HR policies at the workplace. Workshop Schedule and Fee Course Date 21 & 22 Feb 2012 Time 9am to 5pm Venue Stamford Road, near Dhoby Ghaut MRT Early Bird Closing 31/ more...