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Typing Pal--The Best Online Typing Course ...iled statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to  more...

Typing Pal--The Best Online Typing Course ...iled statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to  more...

Strategic Thinking ...and loves. His students love his light-hearted format and come away from this course excited and well-prepared to apply their new skills immediately. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to  more...

Winning Over Difficult Customers ...omer. Concerns, objections and difficulties in customers come in a variety of styles. They might be uncertain, angry, clammed up or just plain rude. If you and your customer could read each other`s mind there would likely be none or at least few of these encounters. The reality is your customer has previous buying experiences that influence their experience with you. Plan for these times; they  more...

What Inexperienced Homebuyers MUST Know Before They Buy a Home ...iting. For many, it?s an opportunity to make their dreams come true. But it?s also a fairly complicated process with many potential pitfalls. This may be one of the most important financial decisions of your life. You?ll have to keep your cool, develop a plan, and follow it. In this course, that?s exactly what you will do, and experts in real estate will answer your questions along the way. How  more...

Visual Basic.NET This Visual Basic .NET course teaches you the standards and basics for the Microsoft .NET framework. Visual Basic.NET is a significant upgrade to Visual Basic and incorporates many new features and framework goals of the .Net architecture. Learning to manage these changes will allow VB developers to create enterprise applications for the .NET platform and to create more traditional VB  more...

Typing Pal--The Best Online Typing Course ...iled statistics. The software applies these statistics to come up with specially designed exercises that will help users improve on their weak points. For a learning method that is both effective and fun, Typing Pal offers: ? 60 exercises and many customized improvement exercises; ? 65 practice paragraphs ? Fun animations ? Advice on ergonomics. System requirements: ?You must be connected to  more...

Starting and Growing a Business on the Internet Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Starting and Growing a Business on the Internet involves many things, many processes. In order to be successful online, there are certain steps that must be followed. Such steps include recognizing what type of business is best to  more...

Significantly Increase the Value of Any Property--Instructor-Led ...you a rental property to manage. The improvement plan you come up with should be designed to maximize your return on investment. The course takes place in the fictional city of Empire City. You have access to many of the same resources in Empire City that you would use in your own city: real estate web sites, property listings, government websites, neighborhood descriptions and message  more...

Short Story Secrets ...e beyond a first draft. The short story form is making a come back, and is the best way to break into the world of publishing. This short story workshop is designed for the writer who has already begun writing stories and wants to move beyond a first draft. Once your idea is on paper, what is the next phase in the creative process? Structure, development, voice, texture and point of view are  more...

QPR Suicide Triage Training This American Psychological Association approved course provides an introduction to suicide risk detection, suicide risk assessment and suicide risk management from a medical and psychological.This course can be completed sooner or later than the published 1 week completion date. Student has 1 year access to this course. QPR Suicide Triage Training This American Psychological Association course  more...

Professional Bar Management Mastery Level Certification ...r the field of management or for bartenders who want to become an expert on the business. If you are serious about the bar business, this online course will expand your knowledge into areas of management that include inventory, profits, sales promotions, hiring and training employees, customer service and all staff issues. Unlike long-term hospitality programs, this practical and effective  more...

Pharmacy Technician Career Training Program ... Technician. Unlike many other career opportunities that come and go, medical careers are here to stay! Because of the widespread use of medication, Pharmacy Technicians have never been more in demand and the field will continue to grow in the years to come. As a Pharmacy Technician, you will assist the Pharmacist with direct and indirect patient care and assist in the day-to-day operations  more...

Learn HTML All By Yourself- Advanced Learn the more advanced features of HTML. This course continues where our introductory course leaves off. Our introductory course covered all the basic tags and covered topics such as creatings lists, creating links and placing images on your web pages. In this 5 week advanced HTML course, you will study changing the color of text, changing the color of a web page`s background and using an image  more...

Design a Winning Business Based on Your Idea--Instructor-Led ...business concept. Inspiration for a business start-up can come from all around you. You need to make sound decisions about which ideas to pursue and how to go about pursuing them. All ideas are not created equal, and even the best ideas are rarely perfect at their conception. In order to evaluate an idea?s chance of real success, and to develop an action plan for realizing it, you must do the  more...

Design a Winning Business Based on Your Idea--Self-Directed ...business concept. Inspiration for a business start-up can come from all around you. You need to make sound decisions about which ideas to pursue and how to go about pursuing them. All ideas are not created equal, and even the best ideas are rarely perfect at their conception. In order to evaluate an idea?s chance of real success, and to develop an action plan for realizing it, you must do the  more...

Adobe PhotoShop CS ...ne of the top-rated computer trainers anywhere. You will come away well prepared to fully utilize today?s up-to-the-minute computer technology to enhance your on-the-job effectiveness. Harold?s expertise in software programs includes Adobe Creative Suite (Photoshop, Illustrator, and InDesign), FinalCut Pro, Dreamweaver, Microsoft Office, and Front Page 2002. His career has included corporate  more...

Adobe PhotoShop CS to CS2 Upgrade ...ne of the top-rated computer trainers anywhere. You will come away well prepared to fully utilize today?s up-to-the-minute computer technology to enhance your on-the-job effectiveness. Harold?s expertise in software programs includes Adobe Creative Suite (Photoshop, Illustrator, and InDesign), FinalCut Pro, Dreamweaver, Microsoft Office, and Front Page 2002. His career has included corporate  more...

Delegation - Leveraging Through Others ...and loves. His students love his light-hearted format and come away from this course excited and well-prepared to apply their new skills immediately. Frequently Asked Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. The actual length of the online video instruction is close to  more...

Demanding Customers Demanding Customers The Demanding Customers course guides sales and service providers through a series of scenario based option paths. This will show the participant how to manage an angry customer, understand why a customer might be shy and help an undecided customer come to a decision. It will help to deal with a customer who isn?t right, but who is a customer, and who ? with skill ? will still  more...

Developing A Child s Critical Thinking Skills Course description -- Critical thinking skills are essential for children to have as they learn to make decisions and solve problems. This course addresses what adults can do to teach children how to think through and reason in age-appropriate ways, preparing them for the greater responsibilities that come as the child matures. There are diagnostic tools, activities, and communication techniques  more...

Palm OS 4 0 Introduction This course is designed to familiarize users with the basic features of the Palm handheld, as well as the functionalities that come with Palm OS 4.0. Also, the Palm Desktop and HotSyncing are explored.  more...

The Strategic Account Sales Approach ...come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help ensure predictable, repeatable, and measurable results. In this course, you'll learn about the strategic account sales (SAS) approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then you'll learn how to select target accounts  more...

The Territorial Account Sales Approach ...come from a hit-or-miss approach. It comes from the implementation of step-by-step processes that help to ensure predictable, repeatable, and measurable results. In this course, you'll learn about the territorial account sales approach for successful sales. You'll start by gaining an understanding of the premises and strategy behind the approach. Then, you'll learn how to select target accounts  more...

Communicating in Sales Teams ...efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the sales level, and indeed at every level of the company. At a time when rapid change is now the norm, employees need information so that they can make the best decisions quickly.In this course, you'll learn the sales manager's role in fostering  more...

Telesales Communications ...come here, I want you," to his assistant on March 10, 1876, the telephone has become the major person-to-person communications tool. It has taken a place of dominance in the sales industry. As a professional salesperson, it is vital that you have effective telesales techniques.As a communications medium, the telephone has a dampening effect on our interpersonal communications. This course will  more...

Techniques for Improved Time Management ..., or if making lists or drawing up detailed plans doesn't come naturally, don't worry. There isn't just one way in which time can be managed effectively. This course will introduce you to several different techniques for improving your time-management skills--experiment with them, and then choose and apply the tools which best suit your own situation. In order to achieve anything it is  more...

Completing Inbound Sales Calls Everything you do in an inbound sales call leads up to the completion of the sale. A successful inside sales consultant knows how to keep a customer's attention all the way through the close of the sale. In this course, you will learn the process for assessing a sales opportunity, the four factors used to qualify a sales opportunity, and strategies for qualifying a sales opportunity. You will also  more...

Managing and Maintaining Brand Equity ...stant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new competitors come into the market,  more...

Problem Performance Identification ...een these two there are performance problems which do not come from a disinterest in performing well, and are not system based issues, but are caused by the workers own ability to perform. Once there is clarity about the nature of the performance problem that the manager encounters then he or she must be able to measure the extent of that problem performance if they are to deal with it  more...

Performance Metrics for an Inbound Call Center The call center environment typifies the active, fast pace of the business world. In this hectic environment, is there time to consider how things are being done? There should be. As the call center industry slowly transforms into a customer management industry, the impetus will be on call center managers to ensure customers receive the best service possible. But where do you look to analyze  more...

The EXCEL Acronym Instilling Service Excellence In advancing to new levels of customer service commitment, it's helpful to have an easy way to remember additional concepts that can make you a service superstar. Since the goal is customer service excellence, this course uses the word E-X-C-E-L as an acronym for five important behaviors that impact the service mindset. It might surprise you, but seeking help and knowing where to find it can  more...

How to Work with Negative People and Procrastinators ...t? Or what about people who whine all the time? You might come in to work in the best of moods, but after ten minutes of someone complaining nonstop while you're waiting to fill your coffee cup, your day is shot. If you're tired of putting up with negative people or people who leave you "holding the bag," then you're going to love this course. It describes ways you can triumph over the negative  more...

Decision Making Implementation and Evaluation ...ccess of your present decision and those decisions yet to come. After all, no decision is an island: You need to build on past achievements as well as learn from previous mistakes. In this course, you'll first explore how to act on your decision in a way that optimizes its chances for acceptance and success. Once your plan is underway, you'll also know how to manage that decision so that your  more...

Getting Results by Building Relationships ...invaluable staff member," and "friend," but no one's even come close to calling you "boss." When you stop to think about it, you realize you have no real authority whatsoever. In fact, you have much more power than you think, even if you are on the bottom rung of the corporate ladder. As Jack London said, "Life is not always a matter of being dealt a winning hand, but sometimes, of playing a  more...

Effective Team-building Strategies ...s so that the team may be victorious. Team motivation can come from a variety of sources, the most usual of which is the team leader. But what if your team leader doesn't have the necessary leadership skills? Or what if she does, but she applies them ineffectively? In this course, you'll learn tools, techniques, and tips to help you--the team member--help your team develop a "one for all, all  more...

Introducing Windows Server 2008 ...erver operating systems from Microsoft. With this release come notable improvements in security, remote access, networking, and performance monitoring. New administration features such as the command-line PowerShell and Server Manager are designed to ease administration and offer a secure way of administering Windows Server 2008 servers. Further enhancements to Terminal Services ensure that  more...

Disaster Recovery with Exchange Server 2007 Whether from a malicious user, a computer virus or any unfortunate event, there will most likely come a time when your Microsoft Exchange Server will become damaged or experience a loss of data. Through careful planning, the severity of these types of events can be greatly minimized. This course discusses how to plan and implement a disaster recovery strategy for an organization and recover  more...

The Reasons Why Diversity Matters ...sentially cut from the same cloth, where do the new ideas come from? How will the company ever be able to see things from a different point of view? Without diversity in the workplace, companies run the risk of becoming monocultural organizations that see things from a very limited perspective. The effects of this are far-reaching, right down to the company's bottom line. Establishing diversity  more...

Diversity the Future ...idea of diversity will continue to expand in the years to come. They need to prepare for demographic changes that will alter both the definition of corporate culture and practices for hiring, retention, and interaction with the company. This course explores the need for a holistic approach to workplace diversity, and the effects of incorporating a work/life initiative into business strategy.  more...

Managing as Project Champion ...come from the outside, the hard from within, from one's own efforts." Are you a person who can drive a project on the outside, and hold yourself responsible from within? Can you be the force, the influence, and the point person who holds the keys to ultimate success? That's what it takes to be a project champion. This is not a course about the technical skills associated with project  more...

Becoming a Manager Leading and Communicating ...ist the temptation to continue doing it. For some time to come, it may be true that you could do it quicker or better, but an important part of your new role is delegating tasks to others. You will not have time to do everything yourself, and your staff members will need to know that you trust them enough, and are sufficiently interested in their development, to give them the opportunity to  more...

Foundations for Business Execution ...ter? Do you have big plans and long-term goals that never come to pass because you get so bogged down with day-to-day activities? When management announces "new plans" to revolutionize productivity in your organization, do your colleagues roll their eyes because they know things will never really change? Why don't new initiatives get off the ground? Why don't long terms goals get met? Why do  more...

Creating a Business Execution Culture ...comes more rapidly than ever before. Businesses must be in a state of constant evolution and continuous improvement just to keep up. An organization's ability to execute is paramount to its survival. After all, how can a company be constantly evolving and improving if no one within the organization is getting anything done? In companies that execute well, the principles of business execution  more...

Energizing and Empowering Employees ...come to a screeching halt. And without energized, empowered employees, your part of global industry will make far less progress. This course introduces you to the importance of energizing and empowering employees. By doing so, you multiply the benefits to your department, team, and organization. The course begins by showing you ways to cultivate employee energy as well as the reasons why it's  more...

Strategic Management Analyzing Strategic Options ...l, Vice President of Product Development. It has recently come to your attention that one of your fiercest competitors, Menlow Enterprises, has gotten the jump on some new wireless application technology, and has started development on a series of new products. Icon was prepared for the introduction of this new technology, but did not expect it to be ready for commercial development for several  more...

A 2003 Hardware Part 1 Devices System Components ... that have a strong interest in PC hardware. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU  more...

Complete A 2003 Curriculum ... that have a strong interest in PC hardware. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Accreditation NASBA credits: 4 CPE Credits Per Course CEU credits: 0.70 CEUs Language  more...

Red Hat Linux Part 1 User Fundamentals ...his curriculum will be very wide. Learners will generally come from two backgrounds: The first group are new to Linux with little to no previous Linux or Unix experience, the second group will have some Linux or Unix experience, but want to learn about Linux or the basics of System and Network Administration. Learners who start the curriculum with the first user fundamentals course will have  more...

Red Hat Linux Part 2 Advanced Topics for Users ...his curriculum will be very wide. Learners will generally come from two backgrounds: The first group are new to Linux with little to no previous Linux or Unix experience, the second group will have some Linux or Unix experience, but want to learn about Linux or the basics of System and Network Administration. Learners who start the curriculum with the first user fundamentals course will have  more...

Time Management Planning Your Day Time Management: Planning Your Day gives students an overall view of how to manage their time on a daily basis to increase their productivity. The program covers how to develop a daily plan, how to manage technology, and how say ''no'' to doing too much. The program focuses on planning, scheduling, and concentration skills. It also covers how to handle e-mail, the Internet, and the telephone  more...

A 2003 Part 2 Install Troubleshooting ... that have a strong interest in PC hardware. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU  more...

A 2003 Part 3 Printers Networks Protocols ... that have a strong interest in PC hardware. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU  more...

Call Center Inbound Customer Service ...bound Customer Service, you will identify what challenges come from the situation, the caller, and the environment. You will learn what guidelines you should follow in order to provide excellent service and use your skills to fulfill your customers' needs. Learn To Understand your role as a representative of your company. Maintain a  more...

Six Sigma Deploying Six Sigma In Deploying Six Sigma you will learn the fundamentals of beginning a Six Sigma project. It begins by giving assistance in prioritizing projects and selecting key people before then helping the learner to define, measure, analyze, improve and control the selected process. It also looks at process capability studies and how they should be directed. Learn To  more...

Employee Performance Resolving Conflict ...y using the knowledge you have gained, you control the outcome of each simulation. Unit 2: Conflict Between Managers (0.5 - 1 hour) Identify conflict resolution styles. Know when to use collaboration. Use compromise when appropriate. Accommodate others to resolve conflict. Know  more...

Total Quality Management Principles In Total Quality Management Principles you will build on the fundamentals by examining the principles of customer satisfaction and quality teamwork. It teaches the importance of training and motivation, performance excellence and shared quality, as well as the first steps in implementing an improvement process. Learn To Recognize how to develop a customer needs  more...

Total Quality Management Implementation and Tools ... Icon International's market position has come under threat from a new competitor. It has been decided that to maintain their competitive advantage, Icon need to adopt a TQM system. As part of the team set up to implement the system, you have been asked to attend a meeting on whether or not the company is ready for this implementation. Also present at the meeting are Barbara  more...

Organizational Learning Transferring Knowledge within an Org ...werment and incentives, as well as how to address and overcome transfer reluctance. Learn To Identify technology used to transfer knowledge. Identify ways to overcome the challenges of transferring knowledge through technology. Follow guidelines for fostering employee involvement.  more...

Achieving Success Without Authority Personal Accountability In this course a Achieving Success Without Authority: Personal Accountability a you will learn the importance of personal accountability for achieving success. This course teaches you about self-reliance and how you can achieve it through personal accountability. In addition, you will learn how to have effective working relationship, the skills you need for coaching, and the steps to  more...

Achieving Success Without Authority Focusing on Results ... Identify steps to achieve a desired outcome when dealing with people. Identify reasons for aligning goals with values. Differentiate between high and low self-esteem. Identify a strategy to beat procrastination. Identify key characteristics of motivated people.  more...

A 2003 OS Technologies Part 1 Installing ...g interest in operating system technologies. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU  more...

A 2003 OS Technologies Part 2 Configuring Managing ...g interest in operating system technologies. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU  more...

A 2003 OS Technologies Part 3 Troubleshooting ...g interest in operating system technologies. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU  more...

A 2003 OS Technologies Part 4 Network Fundamentals ...g interest in operating system technologies. Participants come from a broad spectrum of experience. Typical job roles may include IT professional or PC service technician. Basic skills acquired in the early stages of on-the-job training as a service technician are a pre-requisite of this course. Deployment Options e-Learning Accreditation NASBA credits: 4 CPE Credits CEU  more...

Motivation Motivating Through Rewards Recognition ... the process of offering rewards and recognition, she has come to you to for advice. It is your responsibility to instruct her how to reward her employees in ways that are actually motivating for them. In the second half of this simulation, you will take on the role of a Customer Service Supervisor. You will be meeting with Bernard Chan, a representative with an excellent performance record. It  more...