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From Trainyoucan CC
Customer Service and Culture Differences
...ing if someone is lying
-Effective Communication
-Ten Commandments of Customer Service
-Range of Customers
-Range of Complaints
-Dealing with Customer Complaints
-Written Complaints
-Understanding Cultural Differences
-Foreign Cultures.
-Verbal and non-verbal communication with customers.
-Interaction with customers using appropriate communication.
-South African Cultural
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