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From Online Training Directory
How to Build And Maintain Rapport With Your Clients



Learn how to build rapport with your clients and get beyond small talk.
Whether it`s a salesperson with customer, manager with employee, teacher with student or parent with child, rapport skills are the foundation for successful communications. As we think of rapport being a degree of harmony that we have with someone, it takes on powerful dimensions in developing relationships. And when a person
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Intermediate Technical Writing


...il these instructions to your instructor who will review, comment on, and send them back to you by e-mail attachment. You`ll revise accordingly, e-mail your instructor with any questions or concerns that you have, and then e-mail your revisions back to your instructor. You`ll follow the same process for the recommendation report.
The course is appropriate for people who have had some
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From 123-CBT Computer Based Training
Making Telephone Calls Count
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Making Telephone Calls Count
C Programming - Part 1

Course Overview This course is the first in a four-part series on C++ Programming, which is based on ANSI C++. This course will focus on teaching users some of the fundamental differences between C and C++. It will also introduce the object-oriented (OO) features of C++ and teach users how to use these features to create a simple class. L earn To: Identify the features supported by
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Oracle SQL Specifics Creating and Managing Database Objects

...he TRUNCATE TABLE statement to truncate a table.
Use the COMMENT ON statement to add a comment to a table.
Unit 2: Using Oracle Database Objects
Duration: 1.5 - 2 Hour(s)
Identify the advantages of views.
Use the CREATE VIEW statement to create a view.
Differentiate between a single view and a complex view.
Use the CREATE OR REPLACE VIEW statement to modify a view.
Use the
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Word 2000 Expert User

Course Overview This course provides participants the knowledge to use the advanced features of Microsoft Word 2000. At the completion of this course, students will learn to perform advanced text editing and handling operations; manage documents within a workgroup environment; and insert table of contents, cross-references and bookmarks in a document. L earn To: Perform advanced text
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Excel 2000 Proficient User

Course Overview This course provides participants with the skills to use Microsoft Excel 2000 on a daily basis in their workplace. At the completion of this course, students will learn how to format and print data in a worksheet; make worksheet calculations by using the advanced formulas and functions provided by Excel; manipulate data in a worksheet; create and edit workbooks for integrating
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SQL Server 7 0 - Implementing a Database - Part 1

Course Overview This is the first course in a five part series that will provide students with the knowledge to to implement a database solution with Microsoft SQL Server 7.0. L earn To: Identify the components of SQL Server 7.0. Identify the characteristics of Transact-SQL and its processing. Perform the skills to construct and manage databases. C ontent Emphasis
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Excel XP Proficient User

Course Overview This course covers the advanced skills of working with worksheets in Excel 2002, and teaches how to manage display properties, advanced calculation techniques and worksheet data manipulation. The Outline and Web Integration section covers outlining worksheets and publishing a workbook as a Web page. Finally, the Charts and Drawing Objects section teaches creating and modifying a
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Communicating w Difficult People Working with Difficult Employees

Communicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better
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From Serebra Learning Corporation
Microsoft Office 2000 - Advanced Excel
To bring proficient users of Excel 2000 to an advanced level of competence End-users seeking proficiency in the use of Microsoft Excel 2000 at an advanced level; end-users seeking to obtain Microsoft Office Specialist (MOS) certification in Microsoft Excel 2000 at Expert level
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General Coding Best Practices
To outline the best practices for writing high quality methods, expressions, variables, arrays, loops, and if statements, and to describe recommended practices for writing readable code Professional application developers or programmers, with at least 2 years experience, who want to learn the latest recommended techniques for developing high quality software
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Intermediate COBOL
This course continues from the Basic COBOL course and extends the student's knowledge of COBOL programming in both volume and depth. The course begins by thoroughly describing the seven major sections within the DATA DIVISION and the purpose of each. The student learns many of the more subtle ways to define and store data. All the major clauses available in a data description item are discussed
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Working with Documents in Word 2003
To provide an overview of the document formatting, navigation, and recovery features in Word 2003 Personnel at all levels of the enterprise; end-users seeking to attain competency in Word 2003; end-users seeking to obtain Microsoft Office Specialist (MOS) certification at Core level in the use of Microsoft Word 2003; end-users seeking a basic IT certification such as ECDL/ ICDL3, or an equivalent
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Overview of Internet Technologies
This WestNet e-Learning module covers the historical perspective, organizations, structure, and most common connections used by the Internet.
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Editing and Reviewing in Adobe Acrobat 8
Using Adobe Acrobat 8, you can perform comprehensive reviews of PDF documents. This application allows you to review and add your comments to a document using a wide variety of commenting and markup features, including notes, stamps, and text insertion tools. This course highlights the main concepts of participating in a review using Adobe Acrobat 8. The will comprise primarily business users
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Using Adobe Reader 8
Adobe Reader 8 is free software that allows you to view and work with Portable Document Format (PDF) files. This course explores the core features and functionality of Adobe Reader 8, including an overview of the work area, using forms, searching and reviewing PDF files, customizing the interface, and using the application's accessibility features. The advanced features of Adobe Reader 8 are
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Implementing CGI using PERL 5
This is the second course in the CGI/PERL curriculum. It introduces the users to fundamentals of CGI/PERL programming. The course describes how to implement CGI using PERL to develop Web based applications and process HTML forms. Web programmers, who want to integrate HTML forms with WEB databases, and process HTML form values.
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From JED New Media inc.
tablissez le profil de vos anges investisseurs I
Ce JEDlet offre un cadre qui vous permet d valuer de mani re m thodique la compatibilit et le potentiel d un ange investisseur. Il est le premier d une s rie de deux, abordant deux des quatre attributs d investisseur (le niveau de risque que l investisseur est pr t a prendre et son niveau de participation). Ce JEDlet vous indique comment situer votre ange investisseur potentiel dans un ventail
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tablissez le profil de vos anges investisseurs II
Bien que plusieurs facteurs entrent en ligne de compte lors du choix d un investisseur, ce JEDlet offre un cadre sur lequel vous pouvez baser votre valuation. Il est le deuxi me d une s rie de deux, abordant deux des quatre attributs d un investisseur (le rendement de son investissement et sa compatibilit avec vous et votre entreprise). Il vous indique comment situer votre ange investisseur
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Fixez des objectifs de rendement mesurables
Ce JEDlet vise d abord a expliquer l importance d un objectif de rendement concis et mesurable pour des fins d valuation. Il d montre comment fixer des objectifs de rendement en utilisant le mod le SMART et illustre quelques exemples en fonction de diff rents contextes organisationnels.Ce JEDlet aborde uniquement les objectifs en relation avec l valuation du rendement et non avec la formation.
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R soudre les plaintes de vos clients
Le JEDlet identifie d abord les diff rents types de plaintes et les attentes des clients d un commerce de d tail. Il d crit ensuite les diff rentes tapes du traitement d une plainte et termine en expliquant comment faire un suivi aupr s de la client le afin d assurer leur satisfaction.Le JEDlet n offre pas de solutions concr tes pour r soudre les plaintes de vos clients; il d montre plut t
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Tirez profit de vos r unions
Vous apprendrez notamment comment organiser des r unions et comment r diger un ordre du jour, un proc s-verbal ou un compte-rendu. Vous serez en mesure de d terminer qui devrait tre invit a une r union. De plus, ce JEDlet offre des conseils sur la fa on de pr sider une r union et d y participer efficacement. La mise en pratique de ces conseils vous permettra de quitter vos r unions avec le
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From Teach Me IT
Implementing CGI using PERL 5

The Implementing CGI using PERL 5 WBT is the second course in the CGI/PERL curriculum. It introduces the users to fundamentals of CGI/PERL programming. The course describes how to implement CGI using PERL to develop Web based applications and process HTML forms. After completing this course, users will be able to:
List the features of CGI
List the common web servers
List the features of the
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From JED New Media inc.
L art de conter : un gage de succ s
Ce JEDlet pr sente l art traditionnel des conteurs et explique comment utiliser efficacement ce pr cieux outil de communication au profit de votre entreprise.On y trouve des trucs et des techniques utilis s depuis des si cles par ceux qui forgent des histoires. D couvrez les l ments de base qui vous permettront de cr er des histoires d entreprise vou es au succ s.
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Les chiffres sont parmi nous
La num rologie moderne repose sur le calcul de certains indicateurs et sur une cl d interpr tation des chiffres. Ce JEDlet vous montrera comment les utiliser.Vous y d couvrirez:Les r gles d interpr tation de la num rologieLa cl des chiffresLes principaux indicateurs li s a la date de naissanceLes principaux indicateurs li s au nom
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Les relations interpersonnelles en milieu de travail
Ce JEDlet d finit trois strat gies en mati re de relations humaines qui peuvent servir a am liorer vos relations avec vos employ s. Il explique comment ces strat gies peuvent s appliquer dans votre milieu de travail. Enfin, il num re et commente les b n fices que vous retirerez de leur utilisation.Ce JEDlet ne d crit pas l'ensemble des m thodes d'am lioration personnelle qui peuvent vous tre
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Licenciement et cong diement
Ce JEDlet explique comment pr parer une entrevue de cessation d emploi en passant par le choix du moment le plus opportun et du meilleur endroit a celui des participants appropri s. Il comprend galement des principes directeurs sur la mani re de communiquer la nouvelle a l'employ de conduire l'entrevue et de maintenir la r putation de l'entreprise.
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Motivez les apprenants adultes
On ne peut comparer les m canismes d apprentissage des apprenants adultes a ceux des jeunes tudiants. L adulte a des besoins qui lui sont propres. Que vous soyez coach a temps partiel, cadre occasionnellement charg de cours ou directeur de service, vous devez comprendre ce qui fait r agir les adultes et ce qui les motive si vous voulez devenir un formateur efficace.Ce JEDlet passe en revue les
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Remue-m ninges : briser les barri res
Ce JEDlet vous montrera comment utiliser la technique du remue-m ninges comme un outil efficace pour relever les d fis professionnels et r soudre les probl mes qu affronte quotidiennement votre entreprise.Que vous soyez propri taire d une petite entreprise, directeur d un service ou chef d une quipe, vous trouverez de nombreux avantages a utiliser cette m thode. L aptitude a diriger des s ances
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