From Serebra Learning Corporation
Presenting Your Proposition 
... you the confidence, not only to present, but also to get commitment from your customer. Demonstrating a structure that can be adapted to most situations, this course will equip you with the skills needed to deal with the most intimidating circumstances with consummate ease. Sales people who are tasked with selling at an executive level and who are currently involved with obtaining and
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Building Dynamic Teams Thrive on Teamwork 
This course describes techniques that will enable teams to streamline communications and improve overall performance. Professionals who want to work more effectively with others to achieve shared goals.
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The Support Center Service 
This course is intended to instruct the learner in the
Help Desk Institute's (
HDI) basic levels of service commitments and attitude. Best practices, personal accountability, enhancing the image of the organization, and the work environment are covered. Individuals interested in the Help Desk Institute's (HDI) Customer
Support Specialist (
CSS) certification
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Project Human Resources Management Simulation 
Successful projects require more than well-balanced budgets and properly deployed resources. They require skilled and motivated people. As project manager, it's your responsibility to identify and fulfill your project's staffing needs. The degree of your success will depend upon your understanding and implementation of the tools and techniques for project human resources management. The
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The Mentoring Manager 
Looking for ways to enhance your managing skills? In this course, you'll acquire expertise as a mentor that will benefit your employees, your organization, and your own career. You'll examine how mentoring differs from managing, and you'll brush up on essential communication skills. Finally, you'll learn to use mentoring to improve on team organization, dynamics, and performance. Managers,
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Leading the Workforce Generations Simulation 
The twenty-first century marks a new development in the workplace. Technology has changed the way we do business. We are faster, busier, and more knowledgeable. Not only do we have vast technological resources available to us; we are also the first to have personnel resources. The workforce today has seen and experienced the world change in different ways. It would not be uncommon for one worker
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Succession Planning Strategies 
You've decided to create a succession plan for your organization, but where do you start? This course explains how to begin the succession planning process. You will discover how to initiate a succession planning process from the conceptualization of the problem to developing an action plan. You will also discover opportunities for customizing the succession plan. Your understanding of succession
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Initiating a Succession Plan Simulation 
Ulema,
Inc. is a market research firm providing consulting, market analysis, strategic planning and technology forecasting services. The
Ulema Reports Group (
URG), a wholly owned subsidiary of
Ulema, Inc., produces single and multi-client studies on fast-moving market sectors. The lifecycles for these studies are often as little as 6 months to one year from the start of development, so in order
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Successful Coaching Relationships 
...g coachee, a relationship based on mutual trust, respect, commitment and confidentiality. Within this collaborative framework, the coach uses a repertoire of styles to suit both the situation and the personality of the coachee. This course shows learners what fosters a productive coaching relationship and what prevents such relationships. The course analyzes the role of the coach and examines
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Coaching Trends 
...m line for your organization, you must display an ongoing commitment to coaching. Coaching works in all directions--consider upward and peer-to-peer coaching--which is one of the reasons it is so powerful. Total confidentiality and life coaching can also help to foster a long-term coaching strategy that leads to ultimate business succes This course is designed for anyone in an organization who
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The Personal Approach in Delegation 
...ctors about delegation--how you can benefit from a shared commitment to a delegated task, how to identify confident and motivated employees, and how the knowledge of common delegating problems can help you become an effective delegator. By participating in this course, you will be prepared to overcome many obstacles in the delegation process. Individuals who have the opportunity to distribute
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Effective Delegation Simulation 
In this simulation, the learner will assume first-time management responsibilities, serving as the department lead of a marketing team for
First Things First--a manufacturer of child safety products. Working closely with three key employees, the learner will progress through the various stages of delegation, moving from assignment of tasks to overcoming delegation resistance. The simulation is
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Goal Setting Goal Setting Tools for Managers 
In ''Goal
Setting:
Goal Setting Tools for
Managers,'' you will learn how to guide employees and mentees through the goal-setting process. You will learn how to foster an enthusiastic and supportive environment for goal setting as well as how to motivate individuals to continually set new and challenging goals. The target audience for this program is administrators, managers,
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Communicating a Shared Vision 
If you can dream it, you can do it. Walt
Disney's words ring as true today as they did many years ago when they were first displayed above the
Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and
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Steps for Successful ISO Registration 
...to organize for
ISO registration. For example, management commitment must be obtained, a steering team and internal audit program established, and the appropriate registrar selected. Preparing for registration involves creating four levels of documentation beginning with the quality manual, identifying areas that require improvement, and ensuring quality procedures and work instructions are in
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Employee Sexual Harassment Awareness 
Sexual harassment can have a disastrous impact on victims, offenders, and the company in which the offense occurs. Training employees in the essentials of prohibited conduct is an important part of reducing liability and maintaining a professional work environment. This course helps participants identify two types of sexual harassment, and recognize behaviors that may be considered sexually
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Supervisor and Manager Sexual Harassment Awareness 
Sexual harassment can have a very negative impact on victims, offenders, and the company in which the offense occurs. There are many forms of prohibited conduct that can create a hostile working environment. Training managers and supervisors about the areas of prohibited conduct is an important part of reducing liability. Company managers have an additional responsibility to both their employees
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Sales Skills: Gaining Customer Commitment 
...Commitment you will learn how to establish credibility and develop relationships with your clients as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need how to determine which stage of need a client is in and how to help clients envision themselves benefiting from your product or service. In addition you will learn what to do
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From 123-CBT Computer Based Training
Oracle 11i10 Order to Cash Porcessing Invoices 

...sing invoices for revenue recognition and making promised commitment accounts.
Learn To:
Identify key concepts of
Receivables related to the
Invoicing process.
Identify key concepts related to entering invoices.
Identify requirements for completing an invoice.
Identify methods for correcting invoices.
Create a credit memo.
Identify features of transaction types.
Audience:
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Sales Skills Gaining Customer Commitment 

...Commitment, you will learn how to establish credibility and develop relationships with your clients, as well as what questions you should ask clients when determining their needs. You will also learn the three stages of need, how to determine which stage of need a client is in, and how to help clients envision themselves benefiting from your product or service. In addition, you will learn what
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Exit Interviewing Skills The Termination Process 

... Simmons will have three primary responsibilities. Icon's commitment to quality requires that
Nick's assembly work will have no more than a two-percent defect rate, with a one-percent defect rate being considered ''good'' performance. Your goal for this meeting is to begin Nick's monitoring process by clearly explaining the standards by which his job responsibilities and performance will be
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Leadership Development Goal Setting 

...evement (0.5 - 1 hour) Establish commitment for achieving goals. Maintain support for goals. Identify the tools used to meet goals. Recognize four causes of goal-centered stress. Use goals to reduce stress. Simulation Overview: In
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Goal Setting Goal Setting Tools for Managers 

... Follow the guidelines for establishing commitment to goal achievement. Set effective goals. Identify the obstacles associated with goal setting. Follow the steps for providing goal feedback. Audience The target audience for this program is administrators, managers, supervisors, and
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Value Chain Management Managing the Transition to a Value Chain 

... Recognize challenges of trust and commitment in value chain management. Recognize challenges of communication in value chain management. Motivate employees. Recognize challenges presented when evaluating business relationships in value chain management. Recognize challenges
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Managing Change Overcoming Change Obstacles 

...acency, and crises, three main obstacles to change. Why a commitment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the different types of change teams that exist. Learn To Identify the various negative reactions to change. Encourage
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Brand Management Managing Brand Equity 

Brand
Management:
Managing Brand Equity explains how to manage a brand name, measure brand equity, and manage a brand on a long-term basis. The program also details the steps for creating brand extensions, the techniques for measuring brand equity, and the options for reviving brand equity. Learn To Identify issues to consider when managing a brand name.
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