Online Common eLearning - Training Resources

Writing Web Content (Master Class)-Self Directed ...ing content for the Web, you will get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new approach to style, and, along the way, you?ll create good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,?  more...

Writing Web Content (Master Class) ...ing content for the Web, you will get immediate help with common challenges. If you are thinking about writing for the Web, you?ll learn a new approach to style, and, along the way, you?ll create good samples for a portfolio, for job hunting. With each module, you get detailed guidelines. Each guideline comes with specific tactics to adopt when writing, background on ?the reason why,?  more...

Advanced Technical Writing ...common business/technical documents--a proposal. Advanced Technical Writing will give you the expertise and confidence to market yourself as a technical writer or simply to tackle more advanced assignments at work. Building on the skills you have acquired in the previous technical writing courses, this course emphasizes audience analysis, document organization and design, supplements, visuals,  more...

Computing Fundamentals - IC3 Training Solution ...eaches the student to recognize different computer types, common hardware components, and basic types and needs of software. It also explains how software and hardware interact, such as the operating system`s role in the booting process. Students will learn how to install software, find help, change basic system settings, and format disks. Additionally, this section covers how to use files,  more...

Key Applications - IC3 Training Solution ...tification Exam, which addresses the skills and functions common to Microsoft Windows applications. It focuses on applying these common skills and functions using Microsoft Word and Microsoft Excel. Some of the skills covered include starting applications; opening, saving, and closing files; identifying and using common on-screen elements; accessing online help; formatting text, documents, and  more...

Living Online - IC3 Training Solution Covers one of three tested areas of IC3 (Internet and Computing Core Certification) - Living Online. This covers the skills outlined in the Living Online portion of the IC3 certification exam. In it, students will look at how computers affect our daily lives, the relationships among different networks (i.e., computer, telephone, and the Internet), proper "netiquette," and how to keep their  more...

IC3 Training Solution Bundle ...r Fundamentals section explains different computer types, common hardware components, and basic types and needs of software, as well as how software and hardware interact. It also addresses how to manage files and the Desktop. The Key Applications section covers the skills and functions common to Microsoft Windows applications. Some of the skills covered include starting applications; opening,  more...

Excellent English: A Writing Review - Part I: Sentence Structure ...nd speech; ensuring sentence completeness; and conquering common problems with verbs, pronouns and modifiers. Students will read, study, complete exercises and take mastery quizzes that will ensure their understanding of the concepts and revision techniques. Required Book: The Classic Guide to Better Writing: Step-by-Step Techniques and Exercises to Write Simply, Clearly and Correctly By  more...

Learn MS Explorer 2000 online with eBooks! Practice sessions and Hot Tips help you each step of the way. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms  more...

Learn MS Access 2000 online with eBooks! Clear instructions demonstrate how to build typical business documents, spreadsheets, slides and databases. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software  more...

Learn MS Excel 2000 online with eBooks! Detailed exercises teach you MS Excel 2000. The Series has trained over 650,000 students throughout North American universities, colleges, and business schools where it is distributed by McGraw-Hill; the largest, most reputable book publisher in the world. The product you are about to purchase is the same high quality software training system proven in thousands of classrooms and hundreds of  more...

Brilliant Business Writing and Communication ...down-to-earth style that`s focused explicitly on the most common issues and questions that business professionals face in the workplace. Examples, exercises, and quizzes all help students master their new knowledge, and getting instructor help is only an e-mail away! The required course workbook, Bull`s Eye Business Writing is an additional cost to the student of $19.95 plus $7.00 shipping from  more...

How to Build And Maintain Rapport With Your Clients ... a conversation that would let the client know about some common ground, a solid handshake, good eye contact and the list of rapport skills goes on. People today are more sophisticated in communications. It takes higher level skills and knowledge to win your client over your competitors in sales, to calm down a customer who?s had a difficult situation. Pacing another person?s patterns is key  more...

Learn Grammar the Easy Way (Part 2) A continuation of Learn Grammar the Easy Way , this course concentrates common errors in word usage  more...

Java 2 -- Handling Exceptions & Implementing Threads ...vation stack. This unit introduces and describes the most common exceptions in a Java program. This unit describes multithreading in Java by illustrating the concepts of threads and process. You will learn about the advantages and disadvantages of multithreading. This unit also describes the lifecycle of a thread and shows you how to identify the priorities of a thread. The unit also presents  more...

Flash I: Mastering the Tools ...l of enjoyment in creating animations of your own design. COMMON QUESTIONS: How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Some students are able to complete the course in as little as one month. However, most students take at least two months to finish the course. The course is  more...

Learn Grammar the Easy Way (Part 2) ... Learn Grammar the Easy Way , this course concentrates common errors in word usage Do you know which sentence in each pair below is correct? The fireworks against the black sky made a dramatic affect. The fireworks against the black sky made a dramatic effect. Neither Bob nor Tom was ready for the test. Neither Bob nor Tom were ready for the test. Its cold. It?s cold. Casey and me went to  more...

Writers At Work: A Review for Professionals - Part I Covers the most basic aspects of good writing on the job. This is the first of four review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and style. Students may take the courses in sequence or pick and choose the courses that suit them. Part I of the review covers the most basic aspects of good writing on the job: understanding good  more...

Spanish Language: Hand and Power Tool Safety (Herramientas Manuales y Mec nicas) ...basic familiarity with OSHA Hand and Power Tool Standard. Common tool hazards, PPE, proper tool care, selecting right tool and common tool abuse are discussed. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. Spanish Language: Hand and Power Tool Safety (Herramientas Manuales y Mec?nicas) This course provides basic  more...

Recognizing and Responding to Signals of Violence ... The anger and violent feelings that are becoming all too common in children have resulted in public tragedies throughout the nation. Everyone is asking, `How could this happen here?` and `How could it have been prevented?` Unfortunately, these incidents will probably continue. However, there are usually advance warning signs of a child`s potential to carry out violent acts. Parents and other  more...

Professional Bar Management Mastery Level Certification ... manger without knowing what goes on behind the bar. Many common myths cause the downfall of even the most popular bars and restaurants. Theft, poor management and lack of knowledge also greatly contribute to failure. Everyone knows that in the restaurant industry the bulk of profits can come from beverage sales. Professional Bar Management Mastery Level Certification teaches you how to  more...

Lab Safety and Chemical Hygiene In this course, you will learn about the requirements employers must meet to ensure a safe laboratory environment for their employees. It also walks you through creating an effective and comprehensive Chemical Hygiene Plan including basic components, general laboratory safety practices, facility and operation safety rules, chemical hazard identification, and other general safety topics that relate  more...

Ladder Safety Training Program ...level of workers knowledge so they can safely use this common but dangerous equipment, the ladder. Welcome to Ladder Safety Training Program Going up? Elevate the level of workers? knowledge so they can safely use this common but dangerous equipment, the ladder. In our Ladder Safety-training program, learn to select the appropriate ladder for your application, inspect ladders for damage  more...

How To Master Business Writing This series teaches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes,  more...

How To Master Sales Skills ...repare new sales personnel to be effective. They create a common baseline set of processes for an entire sales organization, regardless of previous experience, to follow as standard procedures. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can`t use Netscape or other browsers for this training. The How to Master Sales Skills bundle will develop the most essential skills in sales  more...

Expert Certificate Course in Medical Transcription with Work Placement Program ... anyone with typing skills and an interest in healthcare. Common Questions How long will it take me to complete the course? The amount of time it takes to complete the course is dependent upon the time you are able to spend in study. Some students are able to complete the course in as little as five months. However, most students take one full year to finish their studies. The course is  more...

Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is only as ethical and compliant as its directors, managers and employees. Ethics and Compliance Basics Reinforcing ethical principles and educating company members about compliance with the law is an ongoing and important responsibility. A company is  more...

Doing Business in China ...common to meet, hold conference calls, and travel overseas. When you re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in China course, you will be  more...

Doing Business in India ...common to meet, hold conference calls, and travel overseas. When you re working with people from an unfamiliar country, how can you gain the knowledge to ensure smooth communication and to avoid an offensive faux pas? Our Doing Business In India courses will quickly give you the background to confidently reach across any cultural divide. In the Doing Business in India course, you will be  more...

Creating Outstanding Online Help: Principals and Practice (Software Industry) If you have little or no experience in creating online help this course is for you. It includes instruction about basic principals and practices and allows the student to create an online help system outline with the assistance of a side-by-side editor. NOTE: If you have experience as a Technical Writer - but not much creating online help - and are looking to enhance your skill set, another  more...

Copyright Basics for Librarians ...id baseline information, not rumor or possibly erroneous "common knowledge". Copyright Basics for Librarians Copyright is a hot topic in librarianship and commerce. Knowing what copyright entails and how to deal with the most basic copyright situations in library can help you avoid common copyright mistakes. After finishing this course, you will be able to better understand what you read  more...

Conducting Effective Accident Investigations ...revent similar accidents. Each will unearth ways to avoid common pitfalls as they begin to take on the role of the investigator. They`ll uncover how investigating each accident can help improve workplace safety. They`ll discover how to accurately identify various causes; including, unsafe acts, unsafe conditions, and personal and supervisory factors. So grab your hat, your whip, and look out  more...

Certificate in Technical Writing ...reer objectives and increase salary in the workplace. FAQ Common Questions What credits do you receive by completing this course? These are CEU credits (Continuing Education Credit). They do not transfer to a "for-credit" institution. However, you can expect to take these online courses under stringent guidelines to gain a high quality educational and learning experience. Earning a valid  more...

Build a Powerful Marketing Strategy--Instructor-Led ...les of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental tenets of marketing: Target the right group of customers, and communicate the right message to that group. These simple rules are critical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most  more...

Build a Powerful Marketing Strategy--Self-Directed ...les of mistakes that could easily be avoided by employing common sense, but they illustrate two fundamental tenets of marketing: Target the right group of customers, and communicate the right message to that group. These simple rules are critical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most  more...

Build Your Own BIZ(tm) - Employee Handbook This course will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this  more...

Bartending to the Max-Online ...anding of how the bar business works and will teach you a common sense approach to bartending in the real world and lessons that will benefit you throughout life. Bartending requires many skills, including an excellent memory, proficiency at multi-tasking, tremendous patience and talents beyond the making of cocktails. Because there are jobs of all skill levels, anyone can become a bartender.  more...

Bartending the Easy Way-Online ...bar business works, the ethics of serving cocktails and a common sense approach to bartending. Additionally, you will be taught in detail how to practice making cocktails. Other topics included are glassware, tools, recipes, pouring the perfect shot, bar terms, wine and champagne service, martinis, laws, job interviews and resumes. Hollywood bartender Kellie Nicholson has condensed twenty-five  more...

Back Injury Protection ...hers to work, this course is for you. Virtually eliminate common backaches with skills you acquire in our instruction. You will discover how to minimize lower back pain and even get back ache relief by exercising and practicing appropriate lifting, bending, and pushing techniques. If you design workspaces, you will learn how to minimize reaching, lifting, and bending. You will also encounter  more...

Business Writing Basics Course description -- You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple  more...

Internet Basics Course description -- Although the Internet has been an integral part of many peoplea s lives for several years, there are many who are just now taking advantage of its many resources. This course is for those who have little or no previous exposure to the Internet. It includes the most common Internet terms, basic navigation information, an overview of the resources available online, and  more...

Conducting Performance Reviews ... through the process step by step and help you avoid many common pitfalls. There are ways to get the employee involved in the review process, and techniques to use in the performance discussion itself. Youa ll be given techniques for dealing with challenging situations and responses, and important suggestions for improving employee performance in the next review period. IMPORTANT NOTE:  more...

Interviewing Job Candidates Course description -- This is a practical course with tools and methods to help you prepare to get the results you want. You will learn how to define exactly what youa re looking for in a job candidate, and be given checklists and discussion guides for asking the right questions to get relevant answers. The course addresses the most common legal pitfalls and how to avoid them, as well as issues  more...

Learn Grammar the Easy Way This fun course ends grammar confusion, using lively examples and explanations to correct common mistakes.  more...

SAP Business Information Warehouse (BI & BW) ...common end user functions in SAP's Business Intelligence (aka Business Warehouse) system. Course Goal: - BI overview and navigation - Working with the BEx Analyzer and Web Analyzer - Using filters, drilldowns, conditions, etc. - Create new queries with the Query Designer Release: BI 7. 0, ECC 6. 0 (newest SAP release) Audience: End users Prerequisite: - Basic SAP  more...

Basic SAP System Administration ...common functions for System Administrators in SAP. This simulation course is a basic requirement for every system administrator wanting to work with SAP. Course Goal: - learn basic administrator functions with hands-on exercises - work with user overview, t-code admin, lock entries - learn to read system logs and dump analysis - learn to create, copy, delete clients  more...

SAP Project System - Project builder ...common end user functions in SAP's Project System (PS) module. This simulation course is a basic requirement for every accountant or project manager wanting to work with SAP. Course Goal: - Create a Project with Work Breakdown Structures (WBS) & Network Activities - Create Project Plans with Easy Cost Planning and Project Planning Board - Create Requisitions and Purchase Orders for  more...

SAP Investment Management ...common end user functions in SAP's Investment Management (IM) module. This is a simulation course. Course Goal: - Create and maintain Appropriation Request (AR) master data - Work with variants for the Appropriation Requests - Perform cost & revenue planning as well as overview planning - Approval & Status management functions - Create and maintain the Investment Management  more...

SAP Human Resources - Personnel Administration ...common end user functions in SAP's Human Resources - Personnel Administration module. This simulation course is a basic requirement for everyone wanting to work with SAP's Human Resource modules. Course Goal: - learn how to work with positions, jobs, organizational units - learn basic HR transactions such as hire, retire, promote, salary raise, change position - run important  more...

SAP Sales & Distribution ...common end user functions in SAP's Sales & Distribution (SD) module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about customers and business partners - learn how to work with quotations and sales orders - create deliveries and billing documents - run basic sales reports Release: ECC 6. 0 (newest SAP  more...

SAP Warehouse Management ...common end user functions in SAP's Warehouse Management (MM-WM) component. This is simulation course is a basic requirement for anyone working with SAP's Materials Management (MM) module. Course Goal: - work with warehouses & storage bins - create transfer requirements & transfer orders - physical inventory & cycle counting - common warehouse stock reports Release: ECC 6.  more...

SAP Inventory Management & Physical Inventory ...common end user functions in SAP's Inventory Management and Physical Inventory component. This is simulation course is a basic requirement for anyone working with SAP's Materials Management module. Course Goal: - perform Goods Movements - create material reservations and issue goods - post stock transfers - perform physical inventory counts and corrections - run basic  more...

SAP Materials Management - Purchasing ...common end user functions in SAP's Materials Management - Purchasing module. This is simulation course is a basic requirement for anyone working with SAP's logistics. Course Goal: - learn about info records and source lists - learn how to work with purchase requisitions - create purchase orders and good receipts - process vendor invoices - run basic purchasing reports  more...

SAP Profit Center Accounting ...common end user functions in SAP's Controlling-Profit Center Accounting (EC-PCA) module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create profit centers and groups - standard hierarchy - cost/ revenue planning - distribution and assessment allocations - run basic profit center reports Release: ECC 6. 0  more...

SAP Cost Center Accounting ...common end user functions in SAP's Controlling-Cost Center Accounting module. This is simulation course is a basic requirement for anyone working with SAP's FI/ CO modules. Course Goal: - create cost centers and groups - cost center planning and budgeting - manual reposting of costs - distribution and assessment allocations - run basic cost center reports Release: ECC 6.  more...

SAP Asset Accounting ...common end user functions in SAP's Asset Accounting (FI-AA) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic SAP asset accounting with hands-on exercises - learn how to work with assets, transactions and depreciation - learn how to acquire, retire and transfer assets - learn how to process depreciation  more...

SAP Accounts Payable Accounting ...common end user functions in SAP's Accounts Payable (A/ P) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic A/ P accounting tasks in SAP with hands-on exercises - learn how to work with vendor records, balances and line items - learn how to post, search and display vendor invoices - post outgoing  more...

SAP General Ledger Accounting ...common end user functions in SAP's General Ledger Accounting module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal - learn basic G/ L accounting tasks in SAP with hands-on exercises - learn how to work with G/ L accounts, balances and line items - learn how to post, search and display documents - run important financial  more...

SAP Accounts Receivable Accounting ...common end user functions in SAP's Accounts Receivable (A/ R) module. This simulation course is a basic requirement for every accountant wanting to work with SAP. Course Goal: - learn basic A/ R accounting tasks in SAP with hands-on exercises - learn how to work with customer records, balances and line items - learn how to post, search and display customer documents - post customer  more...

Preparing for Outbound Sales Calls ... your responses. In this course, you will learn about the common perceptions customers have of salespeople. You will also learn the three premises of the inside sales approach, the structure of this approach, and the six buying roles. The course outlines the steps involved in precall planning, including recognizing call types, creating call objectives and a call opening, and preparing the  more...

Preparing for Inbound Sales Calls ...s and responses you will give. This course identifies the common perceptions that customers have of salespeople. In the course, you will learn the three premises of the inside sales approach, the structure of this approach, and the six buying roles. The course outlines the steps involved in maintaining a superior level of call readiness, including recognizing call types, creating call  more...

Managing and Maintaining Brand Equity ...common saying: "The only thing constant in life is change." This is especially true when it comes to managing brands. Look at Coca-Cola and how it spawned several brand extensions such as Diet Coke and Cherry Coke. Then there was a brief, but widely publicized, brand crisis caused by New Coke, which resulted in the reintroduction of Coca-Cola Classic. This is an example of how, over time, new  more...

Marketing Management So, now you're a marketing manager. What are the expectations you and others have of this position? What skills do you need? How do you put together a marketing team? How do you lead that team to success? How can you tell if you're doing a good job? In this course you'll look at marketing management from top to bottom--starting from the basic skills you need as a marketing manager, through  more...

Evaluating Creative and Innovative Ideas Proposing ideas is just the first step to innovation. But for every thousand ideas you generate, only one may have what it takes to make a real difference in your organization. Many great ideas will remain just that--ideas. Unless they have true commercial potential, or offer real advantages, they are destined to remain in the mental "incubator."To determine which ideas are worthy of further  more...

Problem Performance Prevention Obviously, one of the starting points for managing problem performance is to prevent it from becoming so. This is a general part of effective management, focusing on those aspects of the managerial task specific to preventing problem performance. This means employing an effective selection procedure that is based on an accurate identification of the job requirements, and then using the first  more...

Assessing Performance Continuously ...aisal meeting by collecting data. The course examines the common evaluation methods, which most organizations use to evaluate performance data, including how to successfully use self-evaluation data in the assessment. Many people think that performance appraisal consists of just the actual meeting between manager and worker. This is a very limited view, which is almost guaranteed to result in  more...

Delegation the Personal Approach Have you delegated tasks only to later find out that the task wasn't completed properly or that it wouldn't be completed on time? Perhaps you need to reevaluate your delegation skills. This course will help you work more effectively with employees in a delegation situation. As you progress through the "Delegation: the Personal Approach" course, you will discover several important factors about  more...

Proactive Approaches to Stop Negativity Quite often you may have found it difficult to communicate with a negative thinker. It is quite possible that the negative thinker remained closed to what you were saying. Instead of getting frustrated with the situation, using the right confrontational or coaching skills would help the negative thinker to see reason. This course offers you proven methods to help a negative thinker overcome  more...

Effective Communication Skills Effective communication is essential to the success of any customer-oriented business. Each customer will have their own style of communication as well as an emotional response to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt  more...

Inbound Call Center Management Leadership Did you know that your personality can greatly affect your leadership skills? Are you aware that even if you are a fabulous manager, you may not be an effective leader? As a call center manager, how can you motivate everyone, including senior management, to work together toward a common goal? As you progress through this "Inbound Call Center Management: Leadership" course, you will become aware  more...

Bridge the Expectations Gap ...light or a disappointment. The first lesson describes the common causes of the gaps between what customers want, and what they receive from your company. Perhaps policies that impact on customer service are set without input from either the customers themselves, or the frontline employees who are the best qualified to know what customers want. Maybe your company's advertising is making promises  more...

Service Teams and Service Stars ...nner, and the Oscar-nominated actor all have something in common. They are all stars in their areas of expertise. This course will move you to the level of stardom in the area of customer service. In profiling the highest achievers, you will grasp the meaning of leadership, the importance of long-term focus, and the secrets to making your customers more memorable. In this course you will also  more...

How to Work with Aggressive People Have you ever had one of those absolutely great days at work? Everything is going the way it should, you're on schedule, and you're getting to meetings on time. Then someone verbally attacks you or metaphorically stabs you in the back. Aggressive people are arguably the most difficult type of people to work with. Hostile-aggressives openly antagonize people; passive-aggressives work behind the  more...

Emotional Intelligence in the Workplace What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and  more...

What to Do When the Going Gets Tough ...common sense to take a method and try it; if it fails, admit it frankly, and try another. But above all, try something." Franklin D. Roosevelt spoke these words of wisdom. Negotiating can be challenging, especially when the stakes are high. It's possible to be suddenly stopped in your tracks when an event or circumstance sends the whole deal reeling. Have you ever been involved in a tough  more...

Presenting Successfully ... presentations, but all presentations have four things in common: a presenter, an audience, a venue, and a message. This course concentrates on showing how each of these vital elements has to be taken into account when preparing a presentation. Presenting is a skill that needs to be learned and practiced, starting with how you prepare, and you will be shown a simple but powerful method for  more...

Foundations of Grammar When do you use "your" or "you're"? "Me" or "myself"? Is "good" an adverb or an adjective? Understanding how to use various types of words is a building block of good writing. To be a good writer, you must have a thorough understanding of the basic parts of speech that identify and classify types of words. Then, you must be capable of applying the necessary guidelines for more complex uses of  more...

Sentence Construction Writing sentences is a basic skill. But this "basic" skill seems to cause a lot of problems. Meanings are misinterpreted. Sentences run on and on, leaving the reader lost and confused. Poor word choice and organization make the writer look confused, sounding unintelligible and fuzzy. You're not alone if you're thinking, "That's how I write " In the course, "Sentence Construction," you'll review  more...

Communicating for Results ...nstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need someone else to undertake the task on your  more...

Communicating for Contacts Although the old adage, "It's not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your  more...

Avoiding Grammatical Errors in Business Writing Grammar: the very word strikes terror into the hearts of learners everywhere. For many people, it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps  more...

Crisp Composition When you send off business documents that you have written, what do you think the recipients--your readers--hope for? Do they want to plow through long-winded documents that never get to the point? Do they want to waste time puzzling out what your convoluted sentences mean? Do they want to send back numerous requests for clarification? Do they want to pull out an unabridged dictionary just to  more...

Principles of Marketing - Pricing Strategy Principles of Marketing: Pricing Strategy offers the student an overview of the information required to identify the role pricing plays in the marketing mix, to select appropriate objectives for pricing strategies, and to choose common methods to determine pricing. In addition, the program details the issues to consider when establishing a pricing strategy, the legal constraints that can affect  more...

Introducing NET 3 5 and Visual Studio 2008 The Microsoft .NET Framework 3.5 is an environment for developing, deploying and running applications and web services on Windows platforms. The .NET Framework supports the use of different languages and libraries for application development. Application types include both Windows-Forms applications and Web applications. Visual Studio 2008 is an integrated development environment that includes a  more...

Oracle Database 10g Database Interfaces Release 2 To explain how to use SQL and SQL*Plus to access an Oracle 10g database and introduce other common database interfaces  more...

Stakeholder Interests and Cultural Diversity As the project manager, you're in the center of the storm. The competing interests of stakeholders--including those of the client, the company, the legal and social environment, and the team itself--are your responsibility. Weighing these interests in the most fair and productive manner is an acquired art you can't afford to neglect.But that's not all. In an increasingly global network, project  more...

Project Teams - Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings.  more...

Advanced Project Management - Project Estimating Techniques Advanced Project Management: Project Estimating Techniques teaches learners how time-box and analogous estimates are used, how to use life-cycle projections, and how the Modified Delphi method is used. It also teaches how to calculate PERT estimates and how function point analysis and forecasting are used. In addition, it covers how to avoid common estimating mistakes and how orders of magnitude  more...

Leading High-performance Virtual Teams Virtual teams are emerging as the basic unit for conducting business in the 21st century. Virtual communication networks have made virtual teams possible, while globalization has made them a necessity. Leading virtual teams presents new challenges to leaders and managers. Virtual team leaders must find ways to successfully manage people who are separated by distance, time zones, and cultural  more...

Linux Hardware Configuration and System Maintenance To outline methods for configuring hardware devices and to describe common system maintenance tasks  more...

Linux System Customization and Automation To discuss common scripting languages and to describe methods for automating Linux system tasks  more...

Six Sigma DMAIC Analyzing the Data ...hat doctors, mechanics, and detectives sometimes share in common--getting to the source of something that's gone wrong in a system. Things go wrong in business systems too, and to get at the source of the problem, you have to dig down deep. This course is all about making sure Six Sigma Green belts and team members dig deep enough, to where the solutions are simplest. In order to employ Six  more...

Common Tests ...standing of the problem and likely solutions.This course, Common Tests, discusses the common hypothesis testing methods, how to perform them, and their uses in Six Sigma analysis. Common hypothesis tests fall into three basic categories--those that compare two or more groups based on averages, on variability, and on proportion. Hypothesis testing using means is explored, including tests of  more...

Variance Contingency Tables and Nonparametric Tests ...ontingency Tables, and Nonparametric Tests, discusses the common tests of variance, how to perform them, and their uses in Six Sigma analysis. You'll learn about the benefits and general characteristics of the Analysis of Variance (ANOVA) technique. Step-by-step instruction on performing both single-factor (one-way) ANOVA and two-factor (two-way) ANOVA is provided. You'll also learn how to  more...

Scoping the Six Sigma Project ...make Six Sigma projects successful. You'll learn to avoid common mistakes and pitfalls that can trip up even the most experienced Six Sigma leader. This course revisits many of the activities of the Define step of the Define, Measure, Analyze, Improve, and Control (DMAIC) process. These activities will be explored to ensure that the right problem is being solved in the best way possible using  more...

Measurement Systems The Six Sigma?? DMAIC system is a roadmap that shows the way to process and performance improvement. The second phase in the roadmap, the Measure phase, provides a methodology and tools for collecting data and establishing baseline measures of current processes. However, measurement itself can be problematic. A measurement system is only as good as the measuring instruments and the operators, and  more...

Strategic Approaches to Risk Management HRCI SPHR ...rn to HR professionals. This course explains how to apply common occupational health, safety, and security guidelines and programs. It also outlines how security risk analysis can be used to avoid future emergencies. This course prepares HR professionals and management who are preparing for the Human Resource Certification Institute's Senior Professional in Human Resources (SPHR) certification  more...

The Reasons Why Diversity Matters ...how they've evolved over time. It will debunk many of the common myths associated with the concept of workplace diversity and it will explore the compelling reasons that make it necessary in today's business climate. Another lesson will explore the far-reaching implications of diversity initiatives on business. It will examine the ways in which diversity within organizations, or lack of it,  more...

Analyzing the Income Statement and Balance Sheet This course examines the Income Statement and the Balance Sheet, their respective structures and relationships as they correlate to business activities, and introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

The Income Statement and Balance Sheet Connection This course examines in detail the relationship between the Income Statement and the Balance Sheet, how the line items on each statement relate to the other and correlate to business activities and decision-making. The course introduces common methods of analysis when using these financial statements to measure a business's financial performance.  more...

Succession Planning Management So, you have a succession plan and you've identified some problems. What do you do now? By taking this course, you will learn how to establish a leadership and talent development program that will ensure your succession plan achieves its goals. You will also learn how to overcome some common challenges that management teams face when trying to find the right people for a position. Since succession  more...

Managing Upward Relationships ...plain the dynamics of power and politics and explores the common grounds between two levels in the organizational hierarchy. Managers need to have necessary interpersonal skills required for succeeding in upward relationships. The focus is on the skills and strategies that support building positive and productive upward relationships and optimizing individuals' and organizations' performances.  more...

Introduction to Product Management Do you have an abiding interest in planning, forecasting, and marketing a product or product line? Are you new to the field of product management? Or have you just been hired as a product manager? In this course, you'll learn strategies and techniques to help you build a foundation for understanding product management. First, you will explore the fundamentals of product management. Specifically,  more...

Accounting Fundamentals How does a business achieve and maintain profitability? An understanding and an accurate application of accounting practices are hallmarks of a successful and financially progressive business. Accounting is a distinct discipline, with its own standards and language. Understanding accounting procedures requires a prerequisite knowledge of certain principles, concepts, terms, and common accounting  more...

Business Execution in Action ...tion" in your organization. All organizations share three common key processes: the people process, the strategy process, and the operations process. One lesson will explore ways to employ the principles of business execution to improve and streamline these processes. All too often, organizations think of the people process, the strategy process, and the operations process as three distinct and  more...

Leading by Enabling ...ecessary. This course will also assist you in discovering common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will understand the importance of developing shared goals and integrative solutions while building relationships based on trust. Finally, you'll discover how you, as a leader, can foster critical-thinking skills in  more...

Getting Started--Administrative Support The skills needed to fulfill the requirements of today's administrative support professionals are numerous. Day-to-day, they must be flexible as they work in an ever-changing business environment. They must use interpersonal skills that help them deal effectively with clients, visitors, and other office professionals. They must also manage their time effectively to function successfully. This  more...

E-Learning Essentials Pt 2 - Marketing to Your Key Players This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups  more...

Introduction to Hypothesis Testing and Testing for Means in Six Sigma The Analyze phase in Six Sigma closely examines the many process inputs identified in the Measure phase to determine if they are related to outputs, and if a relationship does exist, if it is statistically significant. An important tool for this analysis is hypothesis testing. Hypothesis testing uses statistical analysis to determine if the observed relationship between two or more samples is real  more...

Linux Technology Overview Part 1 Technical Business Considerations ...tures of Linux. • Identify the features of the most common Linux distributions. • Identify the characteristics of open source code. • Identify the link between Linus Torvald and the kernel. • Identify the reasons for the growing popularity of Linux. Unit 2: Linux Considerations 2 hours • Identify the features that make it suitable for end users and  more...

HTML 4 Part 2 Advanced Topics ...blems in CGI scripts with their causes. • Match the common causes of problems in CGI scripts with their solutions. Unit 3: DHTML and CSS 1 hour • Identify the benefits associated with DHTML features. • Complete the JavaScript code used to add interactivity to a Web page by selecting the correct set of code. • Identify the JavaScript code used to dynamically change  more...

CIW Security Professional Network Security Firewalls ...rvers. Identify strategies to prevent security holes in Common Gateway Interface (CGI) scripts. Secure a Web server. Identify guidelines to secure File Transfer Protocol (FTP) servers. Secure an FTP server. Identify guidelines to secure Simple Mail Transfer Protocol (SMTP) servers. Identify features of security concerns associated with SMTP. Identify the default settings that  more...

Directory Technologies Part 3 Active Directory Integrating Technologies ...rver, and how to configue Active Directory. It identifies common Active Directory management tasks, as well as covers how to manage and troubleshoot Active Directory. Finally, it explains Active Directory through the FDS model, and how to integrate disparate directories. Learn To • Understand the roles and features of Windows 2000 servers. • Identify the features and benefits  more...

Directory Technologies Part 2 NDS eDirectory ...s how to install and configure eDirectory. It also covers common eDirectory management and troubleshooting tasks. It also discusses the relationship between NDS eDirectory and the Full Service Directory model. Learn To • Understand the concept of NDS eDirectory 8.5. • Understand how to install NDS eDirectory 8.5 on NetWare 5.0, Windows 2000, and Linux operating systems.  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 ...hree part series and instructs the learner how to resolve common NDS issues. Beginning with hard disk upgrades, the course covers time synchronization and schema issues, as well as how to recover from server and communication failure. Learn To • Covers the server operations performed for NDS maintenance. • How to remove a server, modify server identity, upgrade hardware,  more...

NDS 8 0 Advanced Tools Diagnostics Curriculum ...s completion and synchronize replicas, and how to resolve common NDS issues. This curriculum consists of three Skill Builder courses: Course 82731 Advanced NDS Tools and Diagnostics Part 1 Course 82732 Advanced NDS Tools and Diagnostics Part 2 Course 82733 Advanced NDS Tools and Diagnostics Part 3 Certification: This curriculum prepares candidates for exams 50-648, 50-651, and covers the  more...

Oracle9i Peformance Tuning Managing Memory and Disk I O ...able Oracle tools to recognize, troubleshoot, and resolve common performance-related problems in administering an Oracle database. Learn To: o Match the optimizer modes with their descriptions. o Match the OPTIMIZER_MODE parameter values with their description. o Identify the methods of creating stored outlines. o Identify the three major areas of the Shared Pool. o Identify the  more...

Oracle9i Performance Tuning Architecture Strategy ... tuning goals with the appropriate job role. o Identify common tuning problems that directly affect database performance. o Identify appropriate tuning goals. o Identify key information recorded by the alert log. o Identify the parameters that control the location and format of the alert log file. o Identify the different methods available for generating user process trace files. o  more...

Oracle9i Database Admin Create a Database ...; Retrieve information about stored objects, identify the common situations when dependent objects may have an INVALID status, and the functions of the control file with the types of information stored. • Retrieve control file information, multiplex a control file, and identify the uses of redo log groups, the features of members, and the parameter values of redo log files. •  more...

Oracle9i SQL Data Retrieval Techniques ...f a group function. o Write SQL statements that contain common group functions. o Manage null values when using group functions in a SQL statement. o Identify the requirements for using subqueries. o Identify the characteristics of each subquery type. o Write a single-row subquery to return one row in the WHERE clause of a SELECT statement. o Identify the characteristics of  more...

ISA Server 2000 Part 1 Setup Access Policies ...occur when migrating from Proxy Server 2.0. • Match common ISA Server 2000 installation problems with their solutions. • Identify characteristics of clients supported by ISA Server 2000. • Configure a Web Proxy client. • Identify the guidelines for configuring a SecureNAT client. • Install a firewall client. • Identify client and server installation problems.  more...

ISA Server 2000 Part 1 Setup Access Policies Course Overview This is the first course in a two part series that presents students with both theoretical and practical instruction on installing, configuring, troubleshooting and administering Microsoft Internet Security and Acceleration (ISA) Server 2000. The course will focus on ISA Features, Installing ISA, and Installing and Configuring ISA server clients. Students will learn how to  more...

C Programming for the Microsoft NET Platform Part 3 ...tem.Data namespaces. • Identify characteristics of common namespaces. • Identify characteristics of converting value types. • Identify characteristics of parent and child class reference conversions. • Identify characteristics of the operators that are used for conversion. • Identify characteristics of object type conversions. • Identify characteristics  more...

C Programming for the Microsoft NET Platform Part 2 ... Microsoft C# programming language. The course introduces common statements and exception handling, as well as, how to use methods and parameters and how to create, initialize, and use arrays. Learn To • Identify characteristics of statements. • Identify the syntax used to create an if statement. • Identify the syntax of cascading if statements. • Identify the  more...

C Programming for the Microsoft NET Platform Part 1 ... the .NET Framework. • Identify characteristics of common data type categories. • Identify characteristics of the data types in the value type category. • Identify guidelines for variable names. Audience The intended audience for this course are individuals involved in programming in C, C++, Microsoft Visual Basic or Java and wish to program in C#. They are involved  more...

C Programming for the Microsoft NET Platform Part 1 ... the .NET Framework. • Identify characteristics of common data type categories. • Identify characteristics of the data types in the value type category. • Identify guidelines for variable names. Audience The intended audience for this course are individuals involved in programming in C, C++, Microsoft Visual Basic or Java and wish to program in C#. They are involved  more...

IBM DB2 Universal Database V6 1--App Development ... table that can be referenced in an SQL statement using a common table expression. Retrieve data with logical conditions using a CASE expression in a given scenario. Unit 2: Application Development Objects Duration: 1 - 2 Hour(s) Identify valid DB2 object names. Control a schema using a SET SCHEMA statement. Identify valid User-Defined Type (UDT) comparisons. Identify the  more...

IBM DB2 Universal Database V6 1--App Development ... table that can be referenced in an SQL statement using a common table expression. Retrieve data with logical conditions using a CASE expression in a given scenario. Unit 2: Application Development Objects Duration: 1 - 2 Hour(s) Identify valid DB2 object names. Control a schema using a SET SCHEMA statement. Identify valid User-Defined Type (UDT) comparisons. Identify the  more...

Exchange 2000 Server--Part 3 Administering ...common tasks and routine activities performed by an administrator. These include: managing address lists, managing administrative groups, maintaining security, and maintaining backup and restore plans. L earn To: Identify the features of the Microsoft Management Console (MMC). Identify the features of the Active Directory Users and Computers. Identify the features of Exchange  more...

UNIX--Part 1 User Fundamentals ...t describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, and printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality, and text patterns. L  more...

Windows 2000 Administration--Part 3 Computer Mgmt ...ragmenter. Defragment hard disks. Identify solutions to common data storage management problems. Unit 2: Remote Administration of Shared Folders Duration: 1 - 2 Hour(s) Identify the functions of the shared Folders subfolders of the Computer Management tool. Connect to a computer at a remote location. Monitor shares on a remote computer. Share a folder on a remote computer.  more...

Windows 2000 Administration--Part 3 Computer Mgmt ...ragmenter. Defragment hard disks. Identify solutions to common data storage management problems. Unit 2: Remote Administration of Shared Folders Duration: 1 - 2 Hour(s) Identify the functions of the shared Folders subfolders of the Computer Management tool. Connect to a computer at a remote location. Monitor shares on a remote computer. Share a folder on a remote computer.  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt ...g resources with NTFS permissions. Identify solutions to common permission problems. Unit 3: Print Resources: Administering Duration: 2 Hour(s) Identify the features of printing components. Share a printer for multiuser access. Locate a specific printer for administration. Identify the role of managing printer permissions. Assign printer permissions to users or groups. Connect  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat ...tional requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming strategy, Domain Name and DNS Naming. Finally, it covers the design principles behind the delegation of authority. L earn To: Identify the features of the Active Directory logical structure. Identify the design  more...

Windows 2000 Designing a Directory Server--Part 1 Naming Delegation Strat ...tional requirements. It also covers how to design for the common architectural elements of Active Directory. It also covers the design considerations in relation to Naming strategy, Domain Name and DNS Naming. Finally, it covers the design principles behind the delegation of authority. L earn To: Identify the features of the Active Directory logical structure. Identify the design  more...

Interconnecting Cisco Networking Devices Part 3 ...on protocols. Identify features of Frame Relay. Match common Frame Relay terms with their descriptions. Identify features of Frame Relay signaling. Identify features of ISDN. Identify key aspects of ISDN call processing. Identify features of ISDN functions and reference points. Audience: The target audience consists of system engineers, network administrators, network support  more...

Oracle8i Database Admin Create Databases ...alues by using the CREATE DATABASE command. Identify the commonly encountered situations in which the CREATE DATABASE command fails. Identify the contents of a database after its creation. Unit 2: Data Dictionary Views and Standard Packages Duration: 1 - 2 Hour(s) Identify the types of information stored in the data dictionary. Identify the features of the data dictionary  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 2 ...ollers with their solutions. Identify the solutions for common SCSI termination problems. Identify the SCSI-cabling solution for a specified cluster requirement. Sequence the steps to recover from a corrupt quorum log in a quorum resource after Cluster service has been stopped on both the nodes. Match the problems caused by the incorrect installation of Cluster Server with their  more...

Windows NT 4 0 Core Technologies Support - Part 4 ... printers, use different print utilities and troubleshoot common printing problems. Identify licensing options, add Client Access Licenses in different modes and configure licensing replication. Identify tools to administer NT Servers from various clients and configure Windows NT for client computers. Replicate directories using the Directory Replicator service and synchronize files using  more...

Windows NT 4 0 Core Technologies Support - Part 3 ... with Task Manager and the Command Prompt. Identify the common application-related problems in Windows NT. Identify the Windows NT components that provide networking capabilities. Describe the evolution of the Internet and the Intranet. Identify the features of the network protocol. Install and configure the TCP/IP, NWLink and NetBEUI protocols. Identify the default network  more...

Windows NT 4 0 Core Technologies Support Curriculum Course Overview This course series will help individuals prepare for certification exam 70-067. This exam is a core requirement for MCSE certification. To become a Microsoft Certified Systems Engineer you are required to pass four operating systems exams and two elective exams that provide a valid and reliable measure of technical proficiency and expertise. L earn To: Microsoft Class -  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ... function as a Primary Domain Controller(PDC). Match the common logon problems with their respective solutions. Identify the features of common user profiles: local profile, server based profile, user default profile, system default profile Identify the functions of a system policy. Set a new policy for all users using the System Policy Editor. Unit 3. Managing Resources Duration: 2  more...

Windows NT 4 0 Administration Fundamentals - Part 1 ... function as a Primary Domain Controller(PDC). Match the common logon problems with their respective solutions. Identify the features of common user profiles: local profile, server based profile, user default profile, system default profile Identify the functions of a system policy. Set a new policy for all users using the System Policy Editor. Unit 3. Managing Resources Duration: 2  more...

Oracle Reports R6 Enhance Reports ...tify the components in the Data Model view. Control the common layout properties. Create a link file. Identify the objects in the Data Model and the Layout Model to enhance matrix reports. Create nested matrix reports. C ontent Emphasis Skills-Based A udience Application Developers, DatabaseAdministrators, Designer/Developers and Technical Support professionals.  more...

Oracle Reports R6 Report Fundamentals ...le Developer with the tasks that they enable. Select the common features of Oracle Developer components. Identify the features of Oracle Toolkit and Oracle multimedia. Identify the options of the Oracle Developer main menu. Set preferences to customize a Oracle Developer session by using the Preferences dialog box. Identify the Oracle Developer environment variables. Match the report  more...

Oracle Form Builder R6 Writing and Debugging Code ... Match the different types of commit triggers with their common uses. Write a Pre-Delete trigger to implement validation before the deletion of a row. Write a Pre-Insert trigger to assign sequence numbers to records. Write a Post-Update trigger to record audit information about the changes applied to base tables. Write the code to test the result of a DML operation in a trigger by using  more...

Oracle Form Builder R6 Forms Fundamentals ... Developer with the tasks that they enable. Identify the common features of Oracle Developer Builder Components. Identify the features of Oracle Toolkit. Identify the features of the Oracle Developer main menu. Set preferences to customize a Oracle Developer session by using the Preferences dialog box. Match the main environment variables with their descriptions. Identify the tasks of  more...

Oracle8 Performance Tuning Strategies and Techniques ...mic Performance Views Duration: 1 - 2 Hour(s) List common dynamic views that provide system level and session level tuning statistics. Collect statistics using the dynamic troubleshooting and performance views. Define the scripts that gather performance statistics for tuning. Gather statistics by executing the UTBSTAT and UTLESTAT scripts. Diagnose statistics using the output report  more...

Oracle8 Database Administration - Create Databases ...alues by using the CREATE DATABASE command. Identify the commonly encountered situations in which the CREATE DATABASE command fails. Identify the contents of a database after its creation. Unit 2 - Data Dictionary Views and Standard Packages Duration: 1 - 2 Hour(s) Identify the types of information stored in the data dictionary. Identify the features of the data dictionary  more...

Oracle Report Builder Enhancing Reports ...ich the confine mode and the flex modes are used to avoid common hierarchy errors. Match the components of the tool palette with the tasks that they enable. Create a variable length line between columns of a report in the Live Previewer using the tool palette. Create a button in a report using the tool palette in the Layout Model. Create an explicit anchor using the tool palette in the  more...

Oracle Report Builder Report Fundamentals ...eport Builder by using the Project Builder. Identify the common features of Developer/2000 components. Identify the features of Oracle Toolkit. Identify the features of the Developer/2000 main menu. Set preferences to customize a Developer/2000 session by using the Preferences dialog box. Identify the description of the main environment variables. Match the report design styles with their  more...

Oracle Form Builder Writing and Debugging Code ... Match the different types of commit triggers with their common uses. Write a Pre-Delete trigger to implement a validation before the deletion of a row. Write a Pre-Insert trigger to assign sequence numbers to records. Write a Post-Update trigger to record audit information about the changes applied to base tables. Write the code to test the result of a DML operation in a trigger by using  more...

Lotus Notes R5 Collecting and Organizing Information ...ures of Notes replication; use Notes workspace to perform common tasks; create and enhance documents using different formatting options; and organize the workspace by managing views, folders and bookmarks. L earn To: Identify the different application types in Lotus Notes, the features provided for Lotus Notes mails and the features of Notes replication. Use Notes workspace to  more...

Lotus Notes R5 Collecting and Organizing Information ...ures of Notes replication; use Notes workspace to perform common tasks; create and enhance documents using different formatting options; and organize the workspace by managing views, folders and bookmarks. L earn To: Identify the different application types in Lotus Notes, the features provided for Lotus Notes mails and the features of Notes replication. Use Notes workspace to  more...

Evaluating E-Commerce Options .... Compare SGML with XML. Identify the features of the Common Gateway Interface. Identify the features of server-side include. Identify the features of Active Server. Unit 4: Programming Paradigms (2 hours) Identify the issues involved in implementing an e-commerce solution. Identify the characteristics of Web site tactical integration. Identify the issues involved in  more...

Introduction to E-Commerce ...or the development of e-commerce applications. Identify common server platforms and operating environments. Identify the features of the SSL protocol, S/MIME, and digital certificates. Identify methods of securing online transactions with cryptography. Identify standards to facilitate e-commerce. Unit 3: E-Commerce in Enterprise (2 hours) Identify online marketing and promotion  more...

NetWare and Windows NT Integration - Part 3 ... the Windows NT and NDS passwords of users created with a common template by using NetWare Administrator. Create a Windows NT user group by using NetWare Administrator. Make a Windows NT directory sharable by using Windows NT Explorer. Enable a user to access a Windows NT directory by making the user a member of the user group that has access to a selected directory. Unit 2: Managing  more...

NetWare 5 0 User Fundamentals ...working Concepts Duration: 1 - 2 Hour(s) Match the commonly used networking terms with their definitions. Identify the characteristics of networking environments. Match the physical topologies with their characteristics. Match the access methods with their characteristics. Sequence the steps involved in the process of exchanging data between the workstation hardware and software.  more...

Exchange Server 5 5 Concepts and Administration - Part 1 ...e recipient object types with their functions. Match the common recipient object tabs with their functions. Create a recipient container by using the menu bar of the Microsoft Exchange Administrator Window. Create a mailbox by using the Windows NT User Manager. Create a mailbox for an existing Windows NT account by using the Microsoft Exchange Administrator. Configure a mailbox by using  more...

E-Learning Essentials Part 1 E-Learning and Successful Strategy ... an e-learning solution. Identify common challenges to implementing e-learning. Unit 2: Importance of an E-Learning Strategy (0.5 - 1 hour) Identify reasons for having a clear e-learning strategy. Identify the need to link the e-learning strategy to business goals. Identify guidelines for assessing  more...

E-Learning Essentials Part 2 Marketing Your Solution ...olution: Executives, Learners, HR, and Trainers. The most common concerns of these groups are identified, and guidelines for winning their support. Learn To To identify guidelines for creating the buzz for your e-learning solution. To identify characteristics of an organizational mindset that is receptive to e-learning.  more...

Sales Skills The Fundamentals ...r client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand people's decision-making practices. Establish and use a filter system.  more...

Sales Skills Overcoming Obstacles ... Avoid basing your sales strategy on common sales myths. Identify a client's key issues. Differentiate between a benefit and a feature. Take a proactive approach to sales. Simulation Overview: In this simulation, you will meet with Jack Sullivan, one of Icon's  more...

Sales Skills Effectively Closing a Sale ...n, you will learn when to close during a sales call, some common closing techniques, and how to follow up with clients. Learn To Identify a client's key issues and complete a key-issues matrix. Focus a product demonstration on a client's key issues. Determine why a client is not ready to buy.  more...

Sales Management Building a Championship Sales Team ...Team (0.5 - 1 hour) Identify the common daily tasks of a sales manager. Identify the guidelines for ensuring a successful culture and effective processes. Follow the guidelines for ensuring successful sales management. Identify the qualities of a successful sales professional.  more...

Sales Management Leading a Sales Team ... Meetings (1 - 2 hours) Identify common goals of sales meetings. Sequence the steps for preparing to conduct a sales meeting. Select the guidelines for ensuring an effective sales meeting. Follow the guidelines for ensuring an effective sales meeting. Identify the actions for  more...

Quality Management The Quality Management Process ...on leads to loss. Identify the common categories of the costs of quality. Identify benefits of establishing quality requirements for products and services. Identify the frequently overlooked costs of customer dissatisfaction. Identify the characteristics of a customer-oriented  more...

Managing Business Risk Financing Contingency Planning ...financing tools. Identify the most common forms of risk neutralization. Identify the legal characteristics of insurance contracts. Match the methods of insurance rating with their descriptions. Identify the methods of insurance rating. Identify forms of self-insurance.  more...

NetWare 5 Administration - Part 1 ...etWare Administrator. Modify a specific property that is common to multiple user objects by using NetWare Administrator. Delete a user object by using NetWare Administrator. Unit 4: License and Security Duration: 2 Hour(s) Identify characteristics of license objects. Interpret license information of a NetWare 5 server. Assign license units to users in a NetWare network by using  more...

Oracle 11i10 System Admin Printer Management Form Personalization ...Identify guidelines to enable multilingualism. Identify common actions associated with different action types. Identify concepts to debug forms in Form Personalization. Identify the steps for implementing the intermediate concepts associated with Form Personalization. Identify features of global variables. Identify features of Query-by-Example (QBE) mode. Identify features of  more...

Oracle 11i10 Project Foundation Fundamentals Part 1 ...10 Project Foundation Fundamentals: Part 1 introduces the common features of different Oracle products in the Oracle Enterprise Project Management Solutions suite. The course will also cover the integration of different Oracle Applications with Oracle Projects. Additionally, the course will provide information on setting up set of books and defining organizations for Oracle Projects. Learn  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...roup Policy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the guidelines for upgrading deployed software. Identify the procedures for deploying software packages. Remove deployed software  more...

SAP R 3 3 0 ...and logout. Screen structure and user instructions. SAP common terminology. Operating R/3 with keyboard interaction and function keys. Navigation of R/3's menu system. Execute transactions to complete business management processes. Working with several applications simultaneously. Announcement/report of dialog Unit 2: Help Functions Duration: 3 - 3.5 Hour(s) Applications of  more...

Process and Function Modeling ...s is unimportant in the function hierarchy. Identify why common functions are eliminated from the application function hierarchy. Identify the rule to follow when minimizing the number of functions in a group. Arrange the processes created in the process models into logical groupings in the function hierarchy diagram. Identify functions that satisfy the conditions of an elementary business  more...

Oracle SQL Specifics Retrieving and Formatting Data ...duplicate rows. Use the INTERSECT operator to return all common rows in two queries. Use the MINUS operator to return rows returned by the first query but not the second query. Identify SET operator rules. Use a dummy column and a datatype conversion function to match the number and datatypes in a compound query. Use the ORDER BY clause to sort a compound query. Unit 5: Utilizing  more...

Oracle SQL Specifics Creating and Managing Database Objects ...w when naming tables and columns. Identify the four most common datatypes used in the Oracle8 database. Match the five Oracle8 data integrity constraints with their descriptions. Identify the default constraint name generated by Oracle8. Use the CREATE TABLE statement to create a table with integrity constraints. Use the ALTER TABLE statement with the ADD clause to add a column to a  more...

Oracle SQL and SQL Plus Advanced SELECT Statements Course Overview This course is the first course in a two-part series which covers advanced SQL and SQL*Plus. This course introduces the learner to the advanced SELECT statements and the use of subqueries in Oracle Statements. In addition, this course explores the functions used in Oracle and covers the use of set operators to combine two or more queries. L earn To: Write single-row  more...

Oracle Form Builder Forms Fundamentals ...loper/2000 with the tasks that they enable. Identify the common features of Developer/2000 Components. Identify the features of Oracle Toolkit. Identify the features of the Developer/2000 main menu. Set preferences to customize a Developer/2000 session by using the Preferences dialog box. Match the main environment variables with their descriptions. Identify the tasks that various Form  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 4 ...epts of SNMP and manage the SNMP service. Identify the common characterisitcs of TCP/IP-related problems and functions of Windows NT diagnostic tools. C ontent Emphasis Skills-Based A udience This course is for IT professionals seeking Microsoft Certified Systems Engineer or Certified Product Specialist status and provides the skills necessary to set up, configure, use, and  more...

SQL Server 7 0 - Implementing a Database - Part 5 ...elect the uses of extended stored procedures. Match each commonly used extended stored procedure name with its function. Match the error message types with its use. Select the functions of the RAISERROR statement. Perform the action to customize error messages. Select the statements used in transactional error-handling. Select the counters that can be monitored by SQL Server Performance  more...

IIS 4 0 Creating Configuring a Web Server - Part 3 ...ilable in Content Analyzer to determine the cause of some common problems. Configure log settings that enable the importing of log files through Usage Import. Manage distributed transactions by using Microsoft Transaction Server. Monitor and fine-tune the performance of IIS by using the Windows NT and IIS monitoring tools. C ontent Emphasis Skills-Based A udience This  more...

Microsoft Works Suite 2005 Creating Spreadsheets ... and functions in a spreadsheet as well as how to perform common tasks such as copying, pasting, and printing. Learn To: Identify the components on the Works Spreadsheet interface. Create a spreadsheet. Identify options available to use the Help feature. Audience: A home computer user with basic to intermediate skills and wants to use a personal computer competently and as a  more...

Oracle 11i10 Project Foundation Fundamentals Part 4 ... classes and project types. Identify the options on the common tabs used for all project classes in the Project Types window. Identify the options on the project class-specific tabs in the Project Types window. Audience: The target audience is Functional Implementers of Oracle eBusiness Suite applications. Deployment: Self-Study Accreditation CEU credits: 0.40 CEUs  more...

Complete A 2003 Curriculum ...ems, and on procedures for diagnosing and troubleshooting common operating system problems. Finally, the curriculum presents students with both theoretical and practical instruction on basic network concepts and terminology, including the networking capabilities of Windows and network protocol configuration. This curriculum consists of seven Skill Builder courses: CompTIA A+ 2003  more...

NetWare Service and Support Upgrade - Part 5 ...ps and performance problems. Diagnose and troubleshoot common network problems. Create a disaster recovery plan. Use NetWare and third-party utilities for disaster recovery. C ontent Emphasis Skills-Based A udience Students should be CNE candidates or technical support personnel responsible for diagnosing and resolving problems with NetWare networks. Participants should  more...

SQL and PL SQL Data Retrieval Techniques ...oin, and a self join. Write SQL statements that contain common group functions. Restrict groups of rows retrieved by using the HAVING clause and to write SQL statements that contain common group functions. Group rows retrieved by using the GROUP BY clause. Write single-row, multiple row, multiple-column subqueries. Obtain values at run time by creating and maintaining substitution  more...

Building Scalable Cisco Internetworks Part 2 ...Open Shortest Path First (OSPF), which is one of the most commonly used interior gateway protocols in IP networking. OSPF is a standards based routing protocol. Configuration and verification of OSPF within a Cisco router is taught. Each of the important OSPF commands is explained and described in an example. Learn To: Identify characteristics of OSPF protocol. Identify OSPF  more...

Building Scalable Cisco Internetworks Part 4 This is the last course of a four-part series that prepares learners for the Building Scalable Cisco Internetworks Exam (BSCI 642-801). This course teaches the Border Gateway Protocol (BGP) and about manipulating routing updates. With multiple connections, the Border Gateway Protocol (BGP) is an alternative to using default routes to control path selections. Configuring and troubleshooting BGP can  more...

Windows 2000 Administration--Part 2 Groups Resource Mgmt ...g resources with NTFS permissions. Identify solutions to common permission problems. Unit 3: Print Resources: Administering Duration: 2 Hour(s) Identify the features of printing components. Share a printer for multiuser access. Locate a specific printer for administration. Identify the role of managing printer permissions. Assign printer permissions to users or groups. Connect  more...

Windows 2000 Dir Services Infrastructure--Part 4 Advanced Admin ...roup Policy. Identify the guidelines for troubleshooting common problems that occur during software deployment. Identify the procedure for modifying a software package. Create software categories. Set priorities for application file name extensions. Identify the guidelines for upgrading deployed software. Identify the procedures for deploying software packages. Remove deployed software  more...

UNIX User Curriculum ...m describes how to get started with UNIX, introducing the Common Desktop Environment (CDE) and the terminal window. It introduces files, directories, printing and operations frequently performed on these. It teaches how to manipulate input and output, as well as how to compress and uncompress files. It also introduces the UNIX shell environment, shell functionality, and text patterns.  more...

SCO SVR 5 --Part 1 Basic Administration ...nistration in the Unixware environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. L earn To: Identify the function of the Unix system administrator. Identify the hardware requirements for installing. Identify factors to be considered before installing Unixware 7. Identify the location of user setup and  more...

Solaris Administration Curriculum ...inistration in the Solaris environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. Students will learn internetworking connectivity, systems, services, and security. Wherever possible, there is a focus on the tools and features specific to Solaris. L earn To: See individual course descriptions for specific  more...

Solaris--Part 1 Basic Administration ...inistration in the Solaris environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. L earn To: Identify the functions of the Unix system administrator. Identify the features of the Solaris operating environment. Identify the methods for installing Solaris. Identify the commands used to manage groups with the  more...

HP-UX--Part 1 Basic Administration ...dministration in the HP/UX environment. It focuses on the common skills that an administrator will perform and how they are handled in this flavor of Unix. L earn To: Identify the features of HP-UX versions 10 and 11. Identify the function of the HP-UX system administrator. Identify the hardware requirements for installing HP-UX. Identify the location of user setup and login  more...

Oracle SQL for End Users--Part 2 ... a group function in a single-row subquery. Identify two common errors that occur when using single-row subqueries. Identify the guidelines for using multiple-row subqueries. Retrieve data that is dependent upon the value of a group function in a multiple-row subquery. Unit 4: Reporting with SQL*Plus Duration: 2 Hour(s) Identify the characteristics of substitution variables.  more...

Office XP New Features Part 1 Overview Word Excel PowerPoint Course Overview The is the first course in a two part series which begins with a general overview of new productivity and information handling tools. It then concentrates on new features within Microsoft Word, Excel and PowerPoint. Learn To • Identify the features of speech recognition in Office XP. • Identify the features of handwriting recognition in Office XP. •  more...

Outlook XP Proficient User ...common utilities within Outlook 2002 and will enable the learner to become proficient in using Outlook. The course covers the advanced skills of scheduling meetings, Tasks, and working with Outlook Journal and Notes. Learn To • Plan a single meeting by inviting attendees and booking a resource. • Plan a recurring meeting. • Invite an additional attendee to a scheduled  more...

XML Building XML-Based Web Applications Part 1 Course Overview This is the first course in a five part series that presents the learner with a broad overview of XML before moving onto a detailed treatment of each aspect of XML in the subsequent courses within the curriculum. It aims to present XML within the context of its use as a solution to information processing challenges and its uses within commercial and business environments. This  more...

XML Building XML-Based Web Applications Part 1 ...#149; Identify the features of XML syntax. • Match common XML grammars with their features. • Match components of an XML document with their descriptions. • Identify the structural elements of an XML document. • Identify features of advanced namespace usage in XML. • Identify features of XML namespaces. • Match XML tools with their functions. •  more...

Balanced Scorecard Measuring Business Objectives ...ficient support to its critical success factors and avoid common balanced scorecard pitfalls to promote its successful implementation. Identify ways to use feedback to improve your balanced scorecard. Audience: This course is for executives, directors, and managers who are seeking to formalize their corporate strategy and looking to implement the balanced scorecard within their  more...

Self Development Positively Influencing Others ...system of another person. Identify common verbal attack patterns. Respond appropriately to verbal attacks. Simulation Overview: In this simulation, you will be meeting with Dean Kramer and Carol Chung, two of your fellow coordinators in Icon's Production Department. Your department has a reputation of  more...

CIW JavaScript Fundamentals Part 1 Programming Principals ...ourse will provide an introduction to JavaScript and some common programming concepts. It will cover working with variables and data. Students will also learn about functions, methods and events including how to define and call functions. This course will teach students how to use conditional statements to control program flow. Learn To Identify the key characteristics of JavaScript.  more...

WebSphere MQ Essentials System Administration I .... To match parameters that are common to MQI calls with their functions. To identify features of the MQCONN, MQCONNX, and MQDISC calls. To identify features of the MQOPEN and MQCLOSE calls. To sort components of perspectives of a queue manager. To identify  more...

MS Win XP Install Admin Part 1 Install Config ...ard to back up a Windows XP Professional system. o Match common Windows XP Professional installation problems with their solutions. o Match common Windows XP Professional installation problems with their solutions. o Identify key features of the graphical user interface (GUI)-based portion of the Windows XP Professional installation procedure. o Identify key features of the graphical  more...

WebSphere MQ Essentials System Administration I .... To match parameters that are common to MQI calls with their functions. To identify features of the MQCONN, MQCONNX, and MQDISC calls. To identify features of the MQOPEN and MQCLOSE calls. To sort components of perspectives of a queue manager. To identify  more...

WebSphere MQ Programming I ... reply message to a specific request message when using a common reply queue. To identify features of the technique for retrieving specific reply messages using the MsgId and CorrelId fields. To identify features of MQGET wait options. Audience Experienced business application programmers who need to develop programs using MQSeries on  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments ...ing in Windows XP Professional. o Identify functions of common Windows XP Professional Transmission Control Protocol/Internet Protocol (TCP/IP) troubleshooting utilities. o Identify functions of common Windows XP Professional Transmission Control Protocol/Internet Protocol (TCP/IP) troubleshooting utilities. o Match ipconfig commands for viewing Transmission Control Protocol/Internet  more...

WebSphere MQ Programming I ... reply message to a specific request message when using a common reply queue. To identify features of the technique for retrieving specific reply messages using the MsgId and CorrelId fields. To identify features of MQGET wait options. Audience Experienced business application programmers who need to develop programs using MQSeries on  more...

MS Win XP Install Admin Part 4 Remote Mobile Computing ...XP Professional. o Match troubleshooting solutions with common problems arising when managing fax support in Windows XP Professional. o Match troubleshooting solutions with common problems arising when managing fax support in Windows XP Professional. o Identify fax job management tasks performed in the Fax Console in Windows XP Professional. o Identify fax job management tasks performed  more...

Defining Microsoft NET Solution Architectures Part 1 ...lysis. To identify features of common organizational structure types. To identify considerations for analyzing industry positions, personnel, and regulations. To identify features of use cases. To identify guidelines for creating usage scenarios. To identify  more...

Windows 2000 Network Mgt Part 5 Group Policy ...ings types. o Identify Administrative Template settings commonly used to secure user desktops and to restrict user access to network resources and applications. o Identify features of software management technologies. o Match phases of the software life cycle with their characteristics. o Identify features of software installation using the assignment and publication methods. o  more...

Defining Microsoft NET Solution Architectures Part 2 ...esign. To identify features of common layers determined during logical design. To identify features of synchronous and asynchronous calls. To identify guidelines for determining objects, attributes, and services in a usage scenario. To identify features of object relationships.  more...

Stress Management Fundamentals for Employees In Stress Management: Fundamentals for Employees, you will learn to recognize the warning signs of excessive stress and how to identify personal, social, and professional sources of stress. You will also learn proven techniques for combating stress, allowing you to take appropriate action to reduce its presence in your life. Learn To: Develop a basic understanding of stress and the  more...

Creativity Innovation Increasing Personal Creativity ...mind and body for creative thinking and explains the most common ways creativity is incorporated into problem solving. Learn To Select exercises that can be done to mentally prepare to be creative. Identify elements of physical surroundings that you can control to increase creativity. Choose ways in which  more...

Defining Microsoft NET Solution Architectures Part 2 ...esign. To identify features of common layers determined during logical design. To identify features of synchronous and asynchronous calls. To identify guidelines for determining objects, attributes, and services in a usage scenario. To identify features of object relationships.  more...

Visual Basic NET-Web Based Development Part 1 ... of multiple-language support. o To match components of Common Language Runtime (CLR) with their functions. o To sequence the stages in the runtime compile and execute process. o To match Web Form attributes with their functions. o To identify methods of creating a Web Form. o To convert an HTML page to a Web Form. Audience This course is designed for beginning Web developers and  more...

Visual Basic NET-Web Based Development Part 1 ... of multiple-language support. o To match components of Common Language Runtime (CLR) with their functions. o To sequence the stages in the runtime compile and execute process. o To match Web Form attributes with their functions. o To identify methods of creating a Web Form. o To convert an HTML page to a Web Form. Audience This course is designed for beginning Web developers and  more...

Home Networking With Windows XP ... firewall use and troubleshooting guidelines for the most common problem areas. After the course, the learner will understand the area of home networking and be in a position to setup and maintain one. Learn To Identify benefits of home networking. Identify types of home networking technologies. Identify  more...

CCNT Basic Telecommunications v6 0 Part 2 ...Dialing Plan (NADP). Identify features and functions of common channel signaling (CCS). Identify features and functions of Signaling System 7 (SS7). Identify features and functions of analog switching. Identify features and functions of digital switching. Identify features and functions of digital time division switching (TDS). Identify features and functions of digital space  more...

Business Finance Valuation of Stocks Bonds ...mi-annual coupons. • Match common symbols with their appropriate terms. • Calculate the value of a constant growth stock. • Calculate the horizon value. • Calculate the value of a nonconstant growth stock. Audience Managers and project managers who want to  more...

Business Accounting Accounting for Stockholders Equity ... • Calculate a company's return on common stockholders' equity ratio. • Calculate a company's dividend yield ratio. • Calculate a company's book value per share. Audience Managers or employees interested in learning the basics of accounting and accounting processes. Deployment Options e-Learning  more...

Financial Statements Reading Analyzing an Annual Report Financial Statements: Reading and Analyzing an Annual Report teaches the student how to read and analyze an annual report and its notes of disclosure. The program details the characteristics, users, and components of annual reports and notes of disclosure that will help the student understand why it is important to create, analyze, and comprehend annual reports. Learn To •  more...

Budgeting Creating Analyzing a Budget ... distinguish between different types of budgets, and list common the steps of the budgeting process. Unit 2: Compiling the Parts of the Budget (0.5 - 1 hour) Match each element of a successful budget to its definition. Identify the elements of a successful budget. Identify the components of a cash flow statement. Identify reasons to consult with others when developing a budget.  more...

Budgeting Operating Manufacturing Budgets ...s (0.5 - 2 hours) Identify ten common components of an operating budget. Classify costs as fixed or variable. Classify costs as controllable or uncontrollable. Identify different ways to classify costs. Given a situation, identify the method used to create an operating budget.  more...

Interpersonal Communication Listening Skills ...e productivity by listening. Avoid common misconceptions about listening. Understand the difference between hearing and listening. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will  more...

Interpersonal Communication Effective Communication ...program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose an effective channel based on network structures. Respond effectively to receiver feedback. Reduce verbal and non-verbal  more...

Effective Presentations Planning a Presentation ... Learn To Identify the six common types of presentations. List three items a presenter should examine to determine presentation objectives. List two constraints that make objectives realistic. Organize your presentation using three major sections.  more...

Organizational Communication The Fundamentals ...pply guidelines for effective communication. Identify common characteristics of organizations. Identify functions of organizational communication. Plan the organization and communication lines of a new division. Apply McGregor's Theory Y when establishing a new division. Match barriers of effective organizational communication to their solutions. Audience Managers,  more...

Listening Skills The Fundamentals of Listening ...he learner how to interpret messages and identifies three common types of listening. It provides a step-by-step process on how to become a critical listener and explains the benefits of providing feedback to speakers. It details how to provide feedback by providing an explanation of the types of questions the learner should ask the speaker. Finally, it focuses on improving understanding of  more...

Listening Skills Listening Challenges ...nguage as a form of communication. Finally, it identifies common listening styles so the learner can encourage others to listen. Learn To Overcoming Listening Problems. Improving Listening Skills. Taking Notes. Understanding Body Language. Improving Body Language. Audience All managers, supervisors, salespeople, and administrative staff. Anyone who listens  more...

Excellence in Service Working With Upset Customers ...unication when offering customer service and how to avoid common negative filters. Identify how to serve upset customers by learning how to calm them, how to follow the Five A process, and how to address abusive customers. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations. Deployment:  more...

Excellence in Service Building Lasting Customer Relationships ...Identify the components of the Value Triangle. Identify common value benefits. Identify common considerations when refining the Value Triangle. Unit 2: Adding Value (0.5 hours) Identify strategies for increasing customer responsiveness. Identify strategies for promoting knowledge. Identify strategies for reinforcing the Value Triangle. Unit 3: Developing Loyalty (1 hour)  more...

Call Center Mgt Managing Motivating Your Staff ...rogram for a call center. Identify common stresses in a call center. Select methods for reducing stress. Simulation Overview: As the newly appointed call center manager for Icon's Power Systems Division, you have been charged with the task of establishing a plan to reduce employee turnover by five  more...

Interviewing Skills Laws Governing the Interview Process In Interviewing Skills: Laws Governing the Interview Process, you will focus on laws that govern the interviewing process. You will learn how to comply with laws regarding employee interviewing and selection, including those treating Equal Employment Opportunity (EEO), pregnancy discrimination, disabilities, and immigration status. Finally, you will explore the provisions, guidelines, and terms  more...

Workplace Aggression Recognizing Aggressive Behavior ... Differentiate among the nine common profiles of aggressive employees. Audience Managers and employees who want to learn how to recognize and understand the stages of aggressive behavior. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2  more...

Recruiting Retention Staffing Your Organization ... a human resource plan. Avoid common mistakes when analyzing a job and creating a description. Identify the three steps of the recruiting process. Identify the five functions of effective recruitment advertising. Identify common recruiting mistakes.  more...

Human Resource Law Understanding Privacy Rights ...yee's e-communications. Avoid common mistakes employers make when conducting e-communications. Apply the guidelines to conduct legal e-communications. Communicate to an employee the actions he or she should avoid when using e-communications. Audience The target audience for this series is HR managers, HR  more...

Leadership Development Delegation ...communication barriers. Avoid common delegation obstacles. Audience This course is for managers who delegate tasks to employees. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options German, UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background  more...

Leadership Development Leading the Way ...s enhance leadership skills. Avoid common leadership pitfalls. Understand how your attitude and values affect your leadership abilities. Simulation Overview: In this simulation, you are meeting with the heads of the Operations, Marketing, and Production Departments to discuss the company's mission  more...

Leading the Way Learning to Lead ...s of leadership. Identify the common leadership pitfalls. Provide effective feedback. Categorize strategies for resolving conflict. Use power tactics to lead followers. Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic  more...

Women in Leadership Leadership Roles Styles ...n in leadership. Identify the common current barriers to leadership for women. Identify the common styles of leadership. Follow the steps for encouraging leadership growth in others. Identify myths associated with women in leadership. Audience The target audience for this program  more...

Strategic Decision Making Advanced Decision Making ...mproving a negotiation. Avoid common decision-making pitfalls. Audience Managers, supervisors, and team leaders, with responsibilities for decision-making or strategic planning in their company. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time  more...

Business Problem Solving Critical Thinking Info Analysis ... analyzing a problem. Identify two common reasoning errors. Identify guidelines for preventing reasoning errors. Avoid errors in reasoning. Simulation Overview: In the simulation at the end of this unit, you are a candidate for an internal project management position at Icon.  more...

Goal Setting Goal Setting Tools for Managers ...rmined by employees. Identify the common methods of mentee motivation. Identify the obstacles associated with goal setting. In the simulation at the end of this unit, you are the manager of the Quality Control department. You are meeting with one of your mentees, Scott Fletcher, to help him set effective goals and avoid any  more...

Essentials of Management Maintaining a Productive Workplace ...s to stay productive. Address common productivity issues. Audience Managers and employees who want to learn how to overcome productivity problems and improve their organization's productivity. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options US English  more...

Conducting Meetings The Meeting Process ...l and informal meetings. Recognize common misconceptions about meetings. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for conducting meetings. Through your questions, you will identify what the different types of meetings are, discuss the benefits organizations gain from  more...

Conducting Meetings Effective Meeting Communication ...gether during a meeting. Recognize common barriers to communication. Improve your listening skills. Know the purposes effective questions serve. Ask appropriate questions during a meeting. Simulation Overview: You are resuming a meeting to discuss a recent  more...

Change Management Managing Change ... different levels of change. Avoid common misconceptions about change. Recognize how change benefits an organization. Develop good traits of a change leader. Encourage resilience within employees. Simulation Overview: Each of the simulations allows you to  more...

Change Management Adapting to Change ...ruths about change. Identify three common misconceptions about change. Differentiate between change and transition. List the three phases of the transition process. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human  more...