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From Serebra Learning Corporation
Emotional Intelligence at Work
What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and
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What makes someone a top performer in the world of work? If you think high IQ, advanced degrees, analytical skills, and technical expertise are the answer, it's time to think again. Experts now agree that Emotional Intelligence often determines who will climb the corporate ladder and who will be passed over. Exciting new research shows that, unlike IQ, Emotional Intelligence can be developed and
more...
From 123-CBT Computer Based Training
Interpersonal Communication Listening Skills
...e productivity by listening. Avoid common misconceptions about listening. Understand the difference between hearing and listening. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will
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...e productivity by listening. Avoid common misconceptions about listening. Understand the difference between hearing and listening. Simulation Overview: Each of the simulations allows you to practice the skills learned in the instructional content. You will enter realistic scenarios in which you will
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Leadership Development Delegation
...he importance of delegation. Avoid common misconceptions about delegation. Recognize the difference between activity and productivity. Fulfill the roles of a delegator. Understand the characteristics of an effective delegator. Simulation Overview: Each of the
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...he importance of delegation. Avoid common misconceptions about delegation. Recognize the difference between activity and productivity. Fulfill the roles of a delegator. Understand the characteristics of an effective delegator. Simulation Overview: Each of the
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Conducting Meetings The Meeting Process
...l and informal meetings. Recognize common misconceptions about meetings. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for conducting meetings. Through your questions, you will identify what the different types of meetings are, discuss the benefits organizations gain from
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...l and informal meetings. Recognize common misconceptions about meetings. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process for conducting meetings. Through your questions, you will identify what the different types of meetings are, discuss the benefits organizations gain from
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Change Management Managing Change
... different levels of change. Avoid common misconceptions about change. Recognize how change benefits an organization. Develop good traits of a change leader. Encourage resilience within employees. Simulation Overview: Each of the simulations allows you to
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... different levels of change. Avoid common misconceptions about change. Recognize how change benefits an organization. Develop good traits of a change leader. Encourage resilience within employees. Simulation Overview: Each of the simulations allows you to
more...
Change Management Adapting to Change
...ruths about change. Identify three common misconceptions about change. Differentiate between change and transition. List the three phases of the transition process. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human
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...ruths about change. Identify three common misconceptions about change. Differentiate between change and transition. List the three phases of the transition process. Simulation Overview: In this simulation, you will meet with Carla Jackson, one of Icon International's Human
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Managing Change Implementing the Change Process
...ferent levels of change. Identify common misconceptions about change. Identify three tactics for implementing change smoothly. Identify the behaviors of a good change leader. Simulation Overview: You will meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a
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...ferent levels of change. Identify common misconceptions about change. Identify three tactics for implementing change smoothly. Identify the behaviors of a good change leader. Simulation Overview: You will meet with two Team Leaders to discuss the new Customer Care Advocacy Program (CCAP) for Icon a
more...
