Online Communicate eLearning

COMMUNICATE WITH DIPLOMACY TACT COMMUNICATE WITH DIPLOMACY & TACT  more...

Administrative Professionals Common Administrative Support Tasks ...s to juggle, a last-minute announcement the boss needs to communicate, or a sudden request from the boss that shifts priorities, the tasks performed in a typical day are varied and ever-changing. But regardless of how much the agenda changes from day to day, there are standard tasks that every administrative professional will perform regularly. This course describes common administrative  more...

Communicating Vision ...ommunicating Vision Today's leaders must be able to communicate vision in such a way that the audience is engaged and everyone understands and internalizes the message. Effective leadership communication gives purpose and meaning to the work that people do. Leaders should strive to communicate vision with a sense of integrity, building trust as an individual and as a leader. This course  more...

Becoming a Manager Leading and Communicating Becoming a Manager: Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and  more...

Tools for Planning and Managing Six Sigma Project Opportunities ...x Sigma to help organizations make decisions and plan and communicate findings. These tools include affinity diagrams, interrelationship digraphs, tree diagrams, prioritization matrices, matrix diagrams, process decision program charts, and activity network diagrams. The course describes these tools, identifies their benefits, and uses real-life examples to show the situations that they are  more...

Discover Outlook 2007 Level 3 ...Contacts Sort Contacts Find A Contact Communicate With Contacts E-Mail A Contact Call A Contact Send Contact Information Create & Use Electronic Business Cards QUIZ 2. WORK WITH TASKS & NOTES Daily Tasks The To Do Bar The Daily Task List Create A Task Assign Tasks Assign A Task The  more...

Listening Essentials Improving Your Listening Skills Listening Essentials: Improving Your Listening Skills There are many factors and variables that influence the way we listen. Listening to understand and being able to truly identify what is being said to you is often easier said than done. Internal and external roadblocks can interfere with how we listen and interpret the information communicated to us. In this course, you'll discover how  more...

Culture and its Effect on Communication ...t, style, beliefs, and value systems influence the way we communicate and decode others' messages is more important than ever. This course attempts to explain various dimensions of a culture and how they affect the communication between individuals from different cultures by identifying the requirements of successful cross-cultural communication. The course takes you through the communication  more...

Managing Mail Instant Messaging and Contacts in Lotus Notes 7 Managing Mail, Instant Messaging, and Contacts in Lotus Notes 7 IBM To customize mail settings, communicate using instant messaging, and save contact details  more...

Getting Results without Authority Persuasive Communication ...s in situations where you don't have direct authority. To communicate persuasively, it's important to think from the other person's perspective. How and what you ask, and the sincerity of your concern for addressing the other person's interests, will help smooth the way to getting the results you need. This course presents strategies for communicating persuasively when you don't have direct  more...

Understanding the Risks of Using Internet Media Electronic Communications ...of life for most people, as technology makes it easier to communicate with coworkers, clients, family, and friends. The near constant availability of e-mail, social and professional networking web sites, personal digital assistants (PDAs), cell phones, and other tools has blurred the line between work and home to the point where our online activities at home may have an impact on our companies  more...

Interpersonal Communication Targeting Your Message ...ication expert Anthony Robbins once said, 'To effectively communicate, we must realize that we are all different in the way we perceive the world and use this understanding as a guide to our communication with others.' In other words, understanding who you're talking to is as important as understanding what you're trying to communicate. Additionally, it is important to understand the role the  more...

Using E-mail and Instant Messaging Effectively Using E-mail and Instant Messaging Effectively In today's fast-paced world, information is sent and received more rapidly than ever before. But how do you ensure that the messages you are sending are effective, acceptable, and will be taken seriously? The use of proper e-mail etiquette is the cornerstone for ensuring your message gets across quickly, appropriately, and concisely. This course  more...

Team and Customer Relationships Team and Customer Relationships HDI HDI Customer Service Representative Customer Service Representative Certification Library This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a support center. This course looks at the individual responsibilities of each team member, as  more...

Outlook XP Proficient Expert ...nt Contact Items - Organize Contacts - Sort Contacts Communicate With Contacts - E-Mail A Contact - Send Contact Information Link Items To Contacts - Link An Activity To A Contact - Track Activities For A Contact Tasks & Notes Tasks Overview - The Tasks Folder - Create And Update Tasks - Organize Tasks By Category - Change Task Views Assign Tasks - Assigning A Task  more...

Communication Skills ...e to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support  more...

Green Business Planning Sustainability Strategies ...green business sustainability strategies and help them to communicate their commitment to sustainability. It examines how to plan for sustainability, stressing the need for leadership to make people across the enterprise aware of, and get them to commit to, the principles and objectives of environmental sustainability. The course also outlines how organizations can develop an approach to  more...

Facilitative Tools and Formats Offering Options ... the facilitators and determine the most effective way to communicate with your client during this process. Another alternative you will explore is breakout groups. Breakout groups that are planned well and facilitated properly can be an effective, fast means of handling a large project or quickly gathering the information needed to make a decision. You will learn to use multitasking formats as  more...

Recovering from Business Crises ...your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish trust and convey the message that your organization does have the crisis handled. Once communication is handled, it's  more...

Negotiation Essentials Communicating ...chieve a successful outcome in a negotiation, you need to communicate well. And this means not only being clear in how you deliver your message but also ensuring the other party feels understood. You need to actively and skillfully create a connection with the person you're negotiating with. Otherwise, you won't ever reach an agreement. This course describes ways you can communicate effectively  more...

Communicating in Sales Teams Communicating in Sales Teams You already recognize that information is power, but do you understand the role that communication plays in disbursing information? The success of organizations in today's business climate depends on the fast, efficient dissemination of information, and that can only come about through effective communication. This fact is true at the corporate level, at the  more...

Sales Communications Foundations ...iam Safire, a columnist for the New York Times, said, "To communicate, put your thoughts in order; give them a purpose; use them to persuade, to instruct, to discover, to seduce." This is true especially for the sales professional. As a sales professional, you are a professional persuader. You must possess the communications skills to effectively instruct your prospective customers and help  more...

Sales Communications Essentials ...dible and persuasive, you need to master how to craft and communicate your message. "Sales Communications Essentials" will help you cultivate the skills to successfully send your sales message. Think about it: sales professionals act as counselors by helping customers bring clarity to their wants and needs; act as persuaders, impressing customers with the value of offerings to fulfill their  more...

Communication Skills and Project Management ...ntial element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also  more...

Planning and Implementing a Business Strategy ..., the manager must plan the strategy, build a vision, and communicate it to ensure there are the needed resources and strategic alignment to succeed. The second stage is to bring the team along and create the conditions for the strategy to take hold. This involves being aware of how often strategy fails to make it out of the starting block and succumbs to failure. In addition, managers need to  more...

The Impact of Situation Style When Communicating with Diplomacy Tact The Impact of Situation & Style When Communicating with Diplomacy & Tact Communicating with diplomacy and tact is more than a skill. It requires an awareness of your environment and style, and an ability to adapt to different situations. In this course, you'll see how conversations with different people in different situations can impact how you deliver your message, in terms of respect and  more...

Communication Strategies for the Remote Employee Communication Strategies for the Remote Employee With the trend toward telecommuting on the rise in many sectors, employees are faced with the growing challenges of working and communicating in virtual offices. Virtual offices can span countries and continents, and effective communication skills are not only important, but are the very key to telecommuters' success and their ability to move  more...

Fostering Effective Communication and Collaboration ...am achieve success. You must ensure that team members can communicate with you and with one another, and that they will work as a team rather than as individuals. This course outlines the importance and benefits of promoting team communication and collaboration. It covers techniques for encouraging effective communication by employing a favorable communication style and ensuring the team  more...

The Voice of Leadership Effective Leadership Communication Strategies ...ation. Leaders who adopt a complementary style that helps communicate their objective increase productivity, company morale, and the overall success of the organization. This course covers the role of communication in leadership and how leaders can effectively communicate their objectives to their teams. It considers the appropriate leadership communication styles that can be implemented for  more...

Communicating with Professionalism Etiquette ...s, and superiors. This course strengthens your ability to communicate in a professional manner. It walks you through the etiquette of speaking to others in person, as well as on the phone. It then explores the often neglected common rules of written communication, particularly with regard to e-mail. And it considers appropriate ways of communicating using online chat, the best way to conduct  more...

CompTIA Network 2009 Network Protocols ...d developing applications and services that would need to communicate across a network. The Open Systems Interconnection (OSI) model was designed to meet this need. The OSI model is a set of communication standards, or protocols, that enable devices and applications to communicate with each other, regardless of their origin. These protocols are sets of formal rules that govern communication and  more...

CompTIA Network 2009 Network Components ...A Network 2009 In order for devices on a network to communicate, some type of medium has to be in place. Types of communication media include physical cable, copper or fiber optic, and can also refer to radio waves, such as in the case of wireless networks. This course covers the different standards that apply to network media and the types of media that can be used on a network, for  more...

Communications Skills ...e to contacting a support center. In order to effectively communicate, the Customer Service Representative (CSR) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support  more...

Public Speaking Strategies Confident Public Speaking ...blic speaking, as it allows you to showcase your work and communicate with confidence. No matter how much time you've spent perfecting your message, no one will hear it if you are unable to engage your audience, handle on-the-spot challenges, and avoid being disrupted by nerves. This course looks at the methods you can employ to deliver an effective speech, such as making a good first  more...

Preventing Problem Performance Preventing Problem Performance Few workplaces are entirely free of performance issues. However, you can prevent many problems from developing, and keep small issues from growing into serious ones, by effectively planning, monitoring, and communicating for good performance. Nurturing a culture of performance that includes a strong performance management system is a proactive approach that can  more...

First Steps for Turning Around a Performance Problem First Steps for Turning Around a Performance Problem If not dealt with in a timely manner, minor performance problems can develop into larger issues that affect the success of the whole organization. Understanding how to broach the subject of performance with employees enables you to keep the discussion focused on the real issues and required expectations. When you know how to implement  more...

Sales Communication Techniques Simulation Sales Communication Techniques: Simulation You have recently begun working as a sales representative for Clinical Protocols Software (CPS), Inc. CPS makes utilization review software. Your job is to sell a software product called Procedure Protocols Plus. CPS designed this product for managed care companies to use to evaluate proposed surgeries and make hospital length-of-stay  more...

IT Strategy Essentials Implementing an IT Strategy ... can move forward smoothly. It's important, therefore, to communicate the plan to the stakeholders and get their feedback. When this is accomplished, you can execute the required strategies and measure the results. This course not only explains how to communicate your IT plans effectively to different stakeholders but also describes the key steps to take when executing the IT strategy. It  more...

Campus to Corporate Developing a Professional Image Campus to Corporate: Developing a Professional Image Projecting a professional image is vital to career success. Knowing how to dress is part of it, but there's much more. It's about demonstrating your best qualities through the attitude you bring to your work. And it's about respecting yourself, your job, your organization, and your coworkers. This course explains how you can show  more...

A Essentials 2009 Security and Network Fundamentals IPv6 update A Essentials 2009: Security and Network Fundamentals (IPv6 update) CompTIA CompTIA A 2009 220-701 CompTIA A Essentials Security and networking are important in the computer world. This trend has only increased as the average person's interaction on the Internet continues to grow. This course examines security concepts and technologies, such as encryption, authentication, firewalls, and  more...

Cisco CVOICE 8 0 Transporting Voice Over IP Networks ...r ITU-T terminals on the network. H.323 gateways can also communicate with other H.323 gateways. Gateways enable H.323 terminals to communicate with terminals that are not H.323 terminals by converting protocols. Gateways are the point where a circuit-switched call is encoded and repackaged into IP packets. Because gateways function as H.323 endpoints, they provide admission control, address  more...

Microsoft Office 2007 Collaborating with Groove and Communicator ...y enabling those in different locations and time zones to communicate easily and quickly with a range of unified communication tools, including voice, video, and instant messaging. This course explores Groove 2007 and Communicator 2007 as collaborative software packages. It teaches how to create Groove workspaces, how to invite people to share that workspace, and how to connect with team  more...

Cisco IUWNE 1 0 Unified Wireless Network Basic Architecture ... covers how lightweight access points (APs) associate and communicate with wireless LAN (WLAN) controllers to obtain software, configurations, and to access centralized management. This course maps to the 640-721, Implementing Cisco Unified Wireless Networking Essentials (IUWNE), exam objectives for describing the basics of the Cisco Unified Wireless Network architecture, including Split MAC,  more...

IT Project Management Essentials Executing IT Projects IT Project Management Essentials: Executing IT Projects The execution phase in an IT project is when the work gets going and the plan is transformed into action and results. From the start of this phase, it's important for the project manager to establish regular communications with project stakeholders - management, the development team, sponsors, and others - to keep them informed on how  more...

Basic Presentation Skills Delivering a Presentation ... to make sure that your delivery is engaging. You need to communicate your enthusiasm to the audience if you want them to be enthusiastic about your ideas. At the same time, you must appear composed and confident. This course describes how to make your delivery successful and memorable. It covers techniques for managing stage fright - the biggest problem most speakers have. It also explains how  more...

Preparing to Communicate Effectively at the C Level ...Communicate Effectively at the "C" Level Does your job require you to communicate mission-critical data with senior executives? Perhaps you have opportunities to influence executive decision-making, but don't know how best to deliver your message. In order to make the most of your communication with the "C" level, you need to be prepared. This course helps you shape and clarify your  more...

Techniques for Communicating Effectively with Senior Executives ...ctively with Senior Executives Understanding how to communicate effectively with senior executives is a valuable skill for any professional. How else will you pitch your great idea to your CEO or report on key successes or failures? What if you've got only a few minutes to get your message across? This course provides direction on how to carry out executive-level communications in both  more...

Working with Instant Messaging Contacts Blogs Working with Instant Messaging, Contacts & Blogs Lotus Notes 8 is a version of IBM's popular feature-rich messaging and collaboration software. Notes 8 ships with updated core features and powerful new capabilities to provide an enhanced user experience. This course discusses how to communicate with colleagues using the updated instant messaging features, and how to add and update e-mail  more...

Cummunicating During Difficult Times ...isions into day-to-day operational terms. Leaders need to communicate to employees how decisions made in difficult times will benefit them and the organization, and impress on them the importance of understanding, accepting, and carrying out these decisions. Creating a comprehensive and empathetic communication plan that identifies the exact nature of the decisions and the actions needed to  more...

Managing Resources During Difficult Times ...s, including their staff-related costs. It's important to communicate with employees about changes in costs and potential reductions in staff as soon as possible to maintain their commitment to the company. Downsizing should be a last resort, and there are many progressive measures that can be implemented before resorting to it. But when downsizing is necessary, there must be detailed planning,  more...

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach  more...

Client/Server Development and Remote Data Access in Visual Basic ...to create both a server and a client application that can communicate with each other over the Internet and provide access to a central database. The course is broken up into three main sections: Database Access, Communications, and the Final Project. The first section teaches different methods of data access and manipulation by creating a standalone Visual Basic application that binds a MS  more...

Health Care Reporting and Presentations ...n form. This 6-week course will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message? ? How Do I Communicate It? ? Who Is It For? ? What Do I Include? ? How Do I Begin? ? Tools For Creating An Outline ? Tools For  more...

Legal Nurse Consulting Certificate Program ...ticipants can utilize all of any one of these vehicles to communicate with the instructor. The course is presented in four (4) modules (Each module is outlined below, including content and reading assignments. Following the completion of each module, the participant will take an examination. The examinations for Modules 1, 2, and 3 are objective type exams. The examinations are accessed below.  more...

How To Master Business Writing ...ches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. How To Master Business Writing This course provides students with a review of the skills needed to write effective letters, memos, minutes, proposals,  more...

Business Writing Basics Course description -- You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple  more...

Understanding Child Development ... of your competitive position. It includes tips on how to communicate the plan throughout the organization, convert it into action by developing supporting tactical plans, and reinforce results at all levels. IMPORTANT NOTE: INTERNET EXPLORER (IE) BROWSER REQUIRED - can't use Netscape or other browsers for this training. This course will lead you step-by-step through the development of a  more...

Spanish for Health Professionals (Intermediate) Self-Directed A su salud! (To Your Health!) is an exciting and groundbreaking intermediate-level Spanish program for students and practicing health-care professionals. A su salud! promotes Spanish competency in language as well as cultural awareness of the Latino immigrant community through the use of broadcast-quality dramatic video and numerous imaginative interactive exercises. ?A su salud! (To Your  more...

Communicate With Confidence ... apostrophe? Bamboozled by ?who? and ?whom?? It?s hard to communicate with confidence when you?re uncertain about the rules of English grammar. Here?s an easy and fun way to learn. Packed with fun explanations, examples, and memory devices, this course will teach you the crucial aspects of grammar. Its four lessons get right to the point, targeting the most common real-life misunderstandings  more...

Brilliant Business Writing and Communication ...y, producing letters, proposals, and e-mail messages that communicate a great deal about themselves and their employers. Many don`t feel comfortable writing, and worry that the impression they`re making on clients and coworkers is anything but positive. It`s time to change all that. Designed explicitly for people in the business world, this course guides students through the principles and  more...

Learn How To Write Effective Persuasive Written Communication ...communicate with their audience through written communication. The main objective of this course is to equip you with a proven method and persuasive writing technique. This course is designed specifically for anyone who wants to get the "target audience" to take action or shift their opinion or point of view. Since no one can be expected to change their mind or take action if they are not  more...

Build a Powerful Marketing Strategy--Instructor-Led ...ts of marketing: Target the right group of customers, and communicate the right message to that group. These simple rules are critical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message  more...

Build a Powerful Marketing Strategy--Self-Directed ...ts of marketing: Target the right group of customers, and communicate the right message to that group. These simple rules are critical to any business`s success, yet few small businesses apply them effectively. This course will show you how to systematically approach the two most important questions you need to ask in your business?s operation: what?s the best target market, and what message  more...

The Entrepreneurship Certificate in Marketing Mastery Program ...sful entrepreneur you must be able to quickly and clearly communicate your business concept, relaying both your passion and the essence of your plan. This is most commonly referred to as the elevator pitch. The Entrepreneurship Mastery Program is designed so that as you develop your business plan, you are simultaneously learning how to effectively communicate it. That is why throughout the  more...

Business Ethics Conduct Policy Statements ...idelines require that a company "must have taken steps to communicate effectively its standards and procedures to all employees and other agents, e.g., by requiring participation in training Courses or by disseminating publications that explain in a practical manner what is required." Business Ethics It is widely agreed that every company needs to have a policy statement on legal and ethical  more...

Effective Business Communication Series ...ches the writing skills learners will need to effectively communicate in a business setting. They`ll learn how to prepare for a writing task, and about strategies and skills for effective word choice, sentence building, and paragraph design. Effective Business Communication Series This series teaches the writing skills learners will need to effectively communicate in a business setting.  more...

ESL for Business - E-mail Communication ...l that because English is your second language, you don't communicate as well as others? Do you find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business - E-mail Communications. This is one of three ESL For Business courses which target different kinds of written  more...

ESL for Business - Letters and Memos ...l that because English is your second language, you don't communicate as well as others? Do you find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business- Letters and Memos. This is one of three ESL For Business courses which target different kinds of written  more...

ESL for Business - Special Documents ...l that because English is your second language, you don't communicate as well as others? Do you find your weak writing skills leave you at a disadvantage when it comes to advancement? Do you feel you need to improve your understanding of written English? Welcome to ESL for Business- Special Documents. This is one of three ESL For Business courses which target different kinds of written  more...

Phlebotomy Technician Career Training ...lity. They must be accurate, work well under pressure and communicate effectively. Safety is key and all safety precautions must be taken to prevent the transmission of infectious diseases. Duties will differ by doctor office, hospital and laboratory.Certification Requirements To become certified you must have a high school diploma or G.E.D. and complete classroom lectures. You must complete a  more...

Taking the Grr Out of Grammar ...communicate more clearly. You will enjoy learning and working with practical rules that relate to typical business writing. Taking the ?Grr? Out of Grammar Grammar and punctuation rules are tools to help you communicate more clearly. You will enjoy learning and working with practical rules that relate to typical business writing. Some topics include subject-verb agreement, verb tense,  more...

The Art of Active Listening ...tions that will encourage the other person to open up and communicate what is really on their mind. Good listening is active listening. That is the topic of our course-- Active Listening. The user is given 1 year access to this course. You may complete it as quickly as you care to, however be diligent to understand and apply the new knowledge in a satisfactory manner. The Art of Active  more...

Build Your Own BIZ - Employee Handbook ...will help you develop an employee handbook that helps you communicate the mission, vision, and objectives of your company. You will receive as a bonus 1 year unlimited access to this course from the day of enrollment. If attempting to accelerate your learning (1-2 weeks or less), please pay special attention to key points so you may successfully apply the information gained from this course to  more...

Leadership & Strategic Planning ...communicate their vision, inspire others, implement strategy and champion change, organizations thrive. Our programs will help you enhance your leadership ability to create an environment of trust, credibility and integrity. It is recommended that study commence and be completed within 90 days or less. The course may be accessed up to 1 year as a handy desktop reference. Leadership & Strategic  more...

The Communication of a Shared Vision "If you can dream it, you can do it." Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing  more...

A Primer for Ensuring Accountability ...wrong. This course is designed to enhance your ability to communicate a philosophy of continuous improvement, what you expect of your staff, and what they must expect of themselves. This is a primer on multiple approaches to performance appraisal. It's much easier to hold people accountable for their work if they know exactly what's expected, and more importantly, why it's expected. Acting on  more...

Conquering Conflict through Communication How many times have you said nothing because it was "good for the team" or got angry before thinking over the situation? These examples illustrate how important communication is in the workplace. Communication is more than what you say. It's what you don't say, how you listen to others, and how you listen to what you say. At the end of this course, you'll have the skills you need to listen  more...

Communication Skills for Successful Management Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal  more...

Developing Fundamental Critical Thinking Skills ... industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills  more...

Communication during Organizational Change ... it puts relationships under strain. How successfully you communicate is a vital measure of how well you deal with change. "Communication during Organizational Change" starts by recognizing that the first factor in successful communication is how you feel inside. The unfamiliar tends to generate stress, and when you are stressed you do not communicate well. This course addresses this  more...

Avoiding Problem Performance Simulation You're the head writer for The Jackie Lewis Show, a TV talk show on a basic cable channel. The six other writers for the show report to you. Recently, one of these writers resigned, so you need to hire a replacement. You will need to avoid hiring a problem performer by selecting the right person. Once you select that person, you'll need to communicate job requirements and provide resources in  more...

Setting the Stage for IT Success How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality?Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT  more...

Taking Systems Thinking into Your Personal Life ...re. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is part of life. In this course, you will explore the personal nature of systems. You'll learn about different types of personal patterns and you'll learn how to change personal patterns that aren't benefiting you. You'll also explore how systems thinking can connect you  more...

Security Safety and Communication To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner  more...

Security Safety and Communication To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner  more...

Communication Business Etiquette How's it going? Is this an appropriate greeting in today's corporate workplace? How about telephone use? Is it always necessary to return phone calls? If so, how soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you  more...

The Process of Interpersonal Communication ... your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor  more...

The Mechanics of Communicating Effectively Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this  more...

Communicating for Results ...on. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when you are working as a member or as a leader of a project team. Whether you want help with a particular task, or need  more...

Leadership Communication Skills ...ill learn what the requirements of leadership are, how to communicate your suitability for the role, and how to communicate with those you lead. Leadership is not the same as management. Unlike management, leadership does not require formal recognition of authority. However, it does place other requirements on the person assuming the leadership role. Before people will follow, they need  more...

Connecting and Communicating Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

Negotiating Inclusively ...verse groups of people is a major feat. Imagine trying to communicate with someone who is very different from you. Perhaps he is from another country, or another generation. How would you approach an individual in either of these situations? What if your ability to interpret a certain gesture or statement is inaccurate? Can you suppose how this situation might go sour during the negotiating  more...

The Impact of Culture on Communication ...n the way you behave. Culture is important to the way you communicate, even though it is often hidden.Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working  more...

The Art of Global Communication ...ing too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it--will not  more...

Difficult People in the Workplace Environment Do you grind your teeth in frustration each time you have to work closely with someone who drives you batty? Do you have to put up with difficult people at work on a regular basis? Has your physician told you that your blood pressure is at an all-time high? If you answered "yes" to any of these questions, it's probably time for you to learn to deal with difficult people at the office. This  more...

Internal Consulting Skills What skills do you need to be a successful internal consultant? What skills do you have already, and which should you develop further? This course gives you the opportunity to review your existing abilities and ways of improving your current performance. Internal consulting is not only about your specialist or technical knowledge. It's about your ability to communicate. If you fail to get your  more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,  more...

Brand Management Integrated Marketing ... diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for managing both financial and market resources as well as organizational structures. By applying the information in this program, you will be able to integrate a brand within your company, convey brand identity  more...

Consulting Skills Building Consulting Relationships ... how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine the need for a consultant. Match the roles that consultants adopt with their characteristics. Sequence the  more...

NetWare 5 Administration - Part 1 ...Identify the tasks that are performed by a workstation to communicate with a network. Identify the functions of workstation hardware. Match workstation software with its functions. Sequence the steps involved in the process of dataflow between workstation hardware and workstation software. Identify the options that a network administrator will select to configure the Novell Client  more...

Object Analysis Design Design Implementation ...n Class Diagrams. Identify the alternative ways Objects communicate with each other. Identify what must be considered when refining Inheritance in Object Oriented Design. Identify the definition of an Abstract Operation in Object Oriented Design. Identify the use of Polymorphism in Class Diagrams. Refine an Object Type to a fully specified Class which can be implemented. Refine a  more...

TCP IP Internetworking on Microsoft Windows NT 4 0 - Part 1 ...ps in which ARP allows two hosts on different networks to communicate. Display the entries in the ARP cache. Add an ARP entry to the ARP cache. Match the fields of an ARP packet with their functions. Identify the definition and function of Internet Control Message Protocol (ICMP). Identify the definition and function of Internet Group Management Protocol (IGMP). Match the fields of  more...

Outlook 2000 Fundamentals ... L earn To: Identify Outlook 2000 Basics. Communicate with Outlook 2000 Messages. Schedule with Outlook 2000 Calendar. C ontent Emphasis Skills-Based A udience This course is intended for end users using Microsoft Outlook 2000. Participants should have a basic understanding of Microsoft Windows 98 or Windows 95. T otal Learning Time 6 - 8  more...

Exchange Server 5 5 Design Implementation - Part 1 ...vided by the core components of Exchange Server when they communicate with other components. Identify the functionality provided by the Administrator Program when it communicates with other components. Identify the functionality provided by the communication between the clients and the core components. Identify the functionality provided by the additional components of Exchange Server when  more...

NetWare 5 Administration - Part 1 ...Identify the tasks that are performed by a workstation to communicate with a network. Identify the functions of workstation hardware. Match workstation software with its functions. Sequence the steps involved in the process of dataflow between workstation hardware and workstation software. Identify the options that a network administrator will select to configure the Novell Client  more...

NDS Design and Implementation Part 1 ...h its description. Identify the methods by which servers communicate. Identify NTP time source for IP and IPX servers. Identify conditions that affect planning a time synchronization strategy. Identify the advantages and considerations for implementing the single reference time synchronization method. Identify the benefits and considerations of time provider groups. Perform the steps to  more...

Introduction to the Internet and World Wide Web ...er (ISP), locate and retrieve information on the Web, and communicate with others via the Internet. An overview of the Internet and its services, business uses of the Internet, and Internet security concerns will be covered. In addition, participants will learn how to browse the Web, send and receive e-mail, post messages to newsgroups, and perform Web searches. L earn To: Identify  more...

NetWare 5 0 User Fundamentals ...iew network resources, manage files and directories. Communicate with other users on the network. Redirect a local print port to a network print queue. Identify the types of network security. C ontent Emphasis Skills-Based A udience This course is designed for business professionals and end users who use Novell NetWare as their networking environment with  more...

Diversity Diversity in the Workplace Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and  more...

International Business Essentials Conducting Business in Europe ... to negotiate successfully in Europe, how to successfully communicate, and how to conduct effective meetings and presentations in each country. The program also covers how different cultural orientations may affect negotiations, appropriate and inappropriate gestures, and the kinds of information valued in meetings and presentations. Learn To: Identify historical, political, and  more...

Project 2000 Fundamentals ...s of Project. Learners also will be taught how to create, communicate and track a Project plan. L earn To: Identify the uses of the new features in MS Project 2000. Create a project file. Create and schedule tasks in MS Project 2000. Add, assign, and modify resources, add costs on resources, and create and assign calendars in MS Project 2000. Track the schedules, work and  more...

Exchange 2000 Server--Part 1 Installing ...Identify the features that enable Exchange 2000 Server to communicate with other systems. Identify the features of connection agreements. Identify the features of Active Directory Connector. Identify the features of real-time communication methods. Identify the tools that developers use to create specialized enterprise Exchange applications. Identify the features of administrative groups  more...

XML Building XML-Based Web Applications Part 2 ...• Identify the procedure used by Web applications to communicate between the browser and the server. Audience The intended audience for this course include individuals who operate a software development environment using Microsoft Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software  more...

XML Building XML-Based Web Applications Part 2 ...• Identify the procedure used by Web applications to communicate between the browser and the server. Audience The intended audience for this course include individuals who operate a software development environment using Microsoft Windows DNA technologies and building Web applications. Job profiles include: Technical Manager, Application Developer, System Analyst, and Software  more...

Oracle9i SQL Basic SELECT Statements ...ir functions. o Identify the tools and languages used to communicate with the Oracle server. o Match the services provided by Oracle9iAS with their functions. o Match the tools in Oracle9iDS with their functions. o Identify the features of Oracle9i. o Identify the features of Oracle9i Database. o Match the components of Oracle Internet Platform with their features. o Identify the  more...

Self Development Increasing Your Assertiveness ...of assertive behavior, and the factors that enable you to communicate assertively. Unit 2: Enhancing Self-Esteem (0.5 - 1 hour) Identify the sources of self-esteem. Explain the effects of self-talk on self-esteem. Understand the effects of self-fulfilling prophecies. Use four activities to enhance  more...

Self Development Developing Rapport Through Communication ...pact with his or her language. The program details how to communicate effectively in writing, in one-to-one and one-to-many conversations, and through nonverbal cues. The program also details how to make a good first impression, build rapport, establish credibility, and make a message memorable. Learn To Adapt to the receiver while communicating.  more...

E-mail Etiquette Series The E-mail Etiquette Series includes the following courses: E-mail Etiquette: E-mail in the Workplace E-mail Etiquette: Using E-mail to Communicate Successfully E-mail Etiquette: Writing Effective E-mail Messages To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Creativity Innovation Fostering a Ceative Environment ... creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract creative individuals to a company. Demonstrate an understanding of various methods of  more...

Interpersonal Communication Effective Communication ... Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication. Choose  more...

Grammar Skills An Introduction to Basic Grammar ...communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs, pronouns, adjectives, and adverbs, as well as prepositions and conjunctions. Learn To To identify reasons why a knowledge of good grammar is important. To  more...

Grammar Skills Writing Effectively ...communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction, including such things as subject-verb agreement, the active versus the passive voice, and phrases and clauses. Learn To To identify elements of a sentence. To  more...

Grammar Skills Punctuation Mechanics Spelling ...communicate effectively. In doing so, they must have a good understanding of proper grammar skills. This course covers punctuation and mechanics, synonyms, antonyms, and homonyms, as well as commonly misused and misspelled words. Learn To To identify guidelines for using appropriate words when writing. To identify types of words to  more...

Advanced Interpersonal Communication Building Relationships ...cy. You need to discuss this option with Roger as well as communicate your new title by using appropriate language. Unit 2: First Impressions and Building Rapport (0.5 - 1 hour) Identify three elements that influence first impressions. Apply guidelines to establish credibility. Avoid using jargon when building positive  more...

Business Writing The Fundamentals ...communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To  more...

Business Writing Writing Effective Proposals ...communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as, tone, paragraph structure, writing positive and negative messages effectively and proposal writing are key topics covered in this series. Learn To  more...

Communicating w Difficult People Communicating with Your Manager ...rust. Recognize guidelines to communicate with a deceitful manager. Identify appropriate times to request help from another superior. Audience Employees who want to meet the challenge of communicating with a difficult manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3  more...

E-mail Etiquette E-mail in the Workplace ...d anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: E-Mail Basics (0.5 - 1 hour) Identify advantages of e-mail. Identify  more...

E-mail Etiquette Using E-mail to Communicate Successfully ...Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line,  more...

E-mail Etiquette Writing Effective E-mail Messages ...d anyone who needs to learn how to use e-mail in order to communicate more effectively at work. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours Objectives Unit 1: Composing Online Correspondence (0.5 - 1 hour) Identify the differences  more...

Organizational Communication The Fundamentals ...ying the provided guidelines, the student will be able to communicate effectively, recognize appropriate situations for motivational methods, and develop leadership habits. Learn To Apply guidelines for effective communication. Identify common characteristics of organizations. Identify functions of organizational communication. Plan the organization and communication lines  more...

Organizational Communication Communicating in the Workplace ...ion. By applying the guidelines, students will be able to communicate effectively using technology. Learn To Given a situation, identify the role that is being fulfilled. Follow the process for analyzing change. Assist employees through a change. Apply the process for developing an individual-organizational relationship. Apply technology guidelines to an organization.  more...

Organizational Communication Managing Communication ...als. By applying the guidelines, students will be able to communicate effectively in the different environmental contexts and situations. Learn To Identify conditions necessary for change. Apply strategies for innovation and change appropriately. Apply methods for managing stress. Use organizational communication to address organizational conflict. In a given  more...

Listening Skills Listening Challenges ...rner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the learner can encourage others to  more...

Excellence in Service Solving Customer Problems ...plaints. Learn To: Identify ways to effectively communicate with customers by examining behavioral styles and using customer-friendly language. Identify ways to identify customer problems. Identify ways to solve customer problems. Audience: This course is for employees and managers who want to learn the best methods for working with customers and exceeding their expectations.  more...

Call Center Mgt Measuring Quality Performance ...stablish service goals, identify areas for attention, and communicate effectively with executives. Learn To Identify guidelines for presenting a positive company image to your customers. Apply methods for managing call volume. Calculate a rostered staff factor. Gain employee  more...

Sexual Harassment Preventing Sexual Harassment Claims ... to employees. Identify who should communicate a sexual harassment policy. Simulation Overview: In this simulation you are a member of a team putting together a sexual harassment policy for Icon. Recently, an employee in the Research and Development Department complained to Human Resources of possible sexual harassment. The  more...

Workplace Aggression Defusing Aggressive Situations ...employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has occurred. Learn To Name the personnel that can offer assistance when they are faced with  more...

Workplace Aggression Taking a Proactive Approach ...ace aggression policy. Effectively communicate your workplace aggression policy to your employees. Discuss the importance of an Employee Assistance Program. Fulfill three responsibilities as a member of an emergency response team. Simulation Overview: In this simulation, you will  more...

Exit Interviewing Skills Preparing for an Exit Interview ...for interviewing effectively. Communicate effectively during an exit interview. Identify guidelines for preventing information distortion. Audience HR Managers and other managers in a company who are responsible for conducting exit interviews. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU  more...

Human Resource Law Management s Role ...dismissals. Use four steps to communicate with your company's legal department. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English Total Learning Time 2 to 4 hours  more...

Human Resource Law Family Medical Leave Act ...nction with FMLA. Identify ways to communicate FMLA information to employees. Select the correct definition of medical certification. Identify the Department of Labor form used for medical certification. Select health care providers who are qualified to medically certify FMLA leave.  more...

Human Resource Law Understanding Privacy Rights ...nduct legal e-communications. Communicate to an employee the actions he or she should avoid when using e-communications. Audience The target audience for this series is HR managers, HR directors, and senior managers. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Leadership Development Delegation ...uild mutual trust with a delegate. Communicate effectively. Understand the barriers of communication. Simulation Overview: In this simulation, you will meet one of the Loan Department's Customer Service Agents. You will review his progress on a new assignment and identify problems that are hindering his  more...

Leadership Development Goal Setting ... Adjust goals appropriately. Communicate assertively. Recognize how to gain support for goals. Reinforce positive behavior. Simulation Overview: In this simulation, you are meeting with the Branch and Operations Managers of the new West Coast branch opening in San Francisco.  more...

Leadership Development Leading the Way ...al part of the leadership process. Communicate effectively with followers. Use effective listening skills. Empower and motivate your followers. Simulation Overview: In this simulation, you are meeting with two of your Shift Managers to discuss problems that have occurred in the  more...

Succession Planning Setting Up a Succession Planning Program ...uidelines on all aspects of rolling out your plan, how to communicate and provide training in it. The second part of the course focuses on identifying key roles within your organization, developing a talent bank, and guidelines on employing individual develop plans. It gives coverage also to planning for future requirements. Learn To Identify legal and  more...

Business Problem Solving The Problem Solving Process ... Implement a solution Communicate change to employees affected by a solution. Audience The target audience for this program is anyone within an organization who needs to enhance their problem solving skills. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options US English  more...

Business Problem Solving Problem Solving Teams ...uct an effective team meeting, motivate team members, and communicate effectively. Learn To Match problem-solving barriers to their solutions. Overcome barriers of problem-solving teams. Conduct a meeting. Motivate a team member. Follow guidelines for  more...

Employee Performance Managing Difficult People ... Difficult People (0.5 - 1 hour) Communicate clearly with a difficult person. Identify communication barriers. Use non-verbal aspects of communication effectively. Understand how emotions can be detrimental to communication. Listen effectively to a difficult person.  more...

Employee Performance Providing Feedback ...Begin a feedback session properly. Communicate effectively when giving feedback. Choose the right setting when giving feedback. Handle difficult feedback situations. Choose the appropriate time to delay providing feedback. Simulation Overview: In this  more...

Essentials of Management Negotiating Skills ... Counteract strong emotions. Communicate clearly to the other party. Explore different options for win-win solutions. Simulation Overview: In this simulation you are meeting with the Information Systems Manager of your company. The customer database is in need of repair and you need to negotiate with him to allocate  more...

Essentials of Management Succeeding as a New Manager ... Follow six guidelines that will help you communicate with your employees. Audience Individuals who want to learn how to effectively transition into their role as a new manager. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2  more...

Conducting Meetings The Meeting Process ...ls. Learn To Define and communicate the purpose, objective, setting, and agenda for a meeting. Ensure that best practices are followed for meeting procedures, such as taking minutes, keeping discussions focused, and summarizing accomplishments and action items. Objectively evaluate a meeting's  more...

Conducting Meetings Effective Meeting Communication ...nagers and employees who want to improve their ability to communicate effectively during meetings. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits PDU credits: 3 PDUs CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Background Information (0.5 - 1 hour)  more...

Managing Performance The Performance Appraisal Process ...ow to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements. Learn To Incorporate self-evaluations into the appraisal process by meeting with an employee. Gather feedback about an employee's performance. Lead an  more...

Managing Performance Overcoming Performance Appraisal Challenges ...urs) Use interpersonal skills to communicate effectively with an employee. Recognize the steps of the STATUS acronym. Given a six-step process, conduct a status meeting with an employee. Identify forms of progress reports. Simulation Overview: In this  more...

Coaching Building Relationships ...our employees. Learn To Communicate expectations and feedback to employees by applying proper procedures. Evaluate an employee's personality type by following proper guidelines. Select the correct motivators by assessing the employee's personality profile. Build a trusting  more...

Coaching Applying the Coaching Process ...objectives, identify the best opportunities to coach, and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals, implement an appropriate reward system, and monitor your employees' performance. Learn To Apply the COACH acronym when  more...

Managing Change Implementing the Change Process ...ddition, you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process, you will be able to transition through change in a controlled, logical manner. You will learn the processes you must follow to analyze a situation, prepare a plan for change, implement action, and monitor the progress of a change. Learn To  more...

Managing Change Overcoming Change Obstacles ... Why a commitment to change is important, and how best to communicate during a change, are also covered in this course, as is the importance of change teams and the different types of change teams that exist. Learn To Identify the various negative reactions to change. Encourage creativity in your employees.  more...

Organizational Crisis Mgmt Managing a Crisis ... To manage recovery. To communicate information. To manage decision making. To manage legal issues. Audience This series is for senior managers, managers, communication specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers, Communication Officers,  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...nts of the five 'Cs' rule. To communicate in crisis aftermath. To communicate with employees. To communicate with the media. Audience This series is for senior managers, managers, communication specialists, and executives within any organization. Job titles can include: Executive Managers, HR Managers,  more...

Team Conflict Overcoming Conflict with Communication ...t. As a fellow Customer Service Manager, you will need to communicate effectively with John and Marcus to overcome any team conflicts that may arise. Unit 2: Using Communication (0.5 - 1 hour) • Use the process for managing conflict in a team setting. • Identify the strategies for managing conflict. • Identify the  more...

Team Participation Teamwork Fundamentals ... effective team member. This course will teach you how to communicate effectively with team members and adapt to their various personality styles. You will also learn the various stages of team building and understand how to overcome common problems that teams encounter. Learn To Differentiate between traditional and self-directed work teams.  more...

Team Participation Team Communication ...unication, participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. Learn To Understand the factors that cause breakdowns in  more...

Virtual Teams The Fundamentals ...orking in an alternative office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To List the main types of alternative office arrangements. Apply techniques to overcome the challenges of teleworking. Identify  more...

Virtual Teams Communicating Effectively ...ce of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To Use the communication design process to enhance communication in  more...

Virtual Team Mgmt Developing Virtual Teams ..., as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to replace informal training on a virtual team and how to select virtual team members. Learn To Match the five types of virtual teams with their correct descriptions.  more...

Virtual Team Mgmt Managing Virtual Team Relationships ...our factors that influence the type of technology used to communicate in a virtual team. Simulation Overview: In this simulation, you will meet with four team members to hold a start-up meeting. One of the team members is in San Francisco and another in London. You and the two other team members are in Chicago. Icon is introducing a new product  more...

Project Teams Applying Team Building Techniques ... Eric's concerns. You need to confidently and assertively communicate that you and your department have done everything in your power to address the numerous concerns and problems surrounding MECA. You will also need to offer feedback to the team leader as well as follow the steps for receiving feedback from team members. Unit 2: Team Roles and Communication (0.5 - 1 hour)  more...

Evaluating E-Commerce Options ...ML. Identify the guidelines for creating a VBScript to communicate with the customer. Compare the features of Java and Java applets. Identify the differences between programming and scripting languages. Identify the characteristics of available programming languages for your Web site environment. Identify the characteristics of PERL. Identify which features of Visual Basic  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ... Identify the methods by which the nodes in the cluster communicate in specific situations. Identify the functions of the Database Manager. Identify the activities performed by the Node Manager when it detects node failure. Identify the functions of the Event Processor. Identify the functions of the Communication Manager. Identify the functions of the Global Update Manager.  more...

Cisco Networking Technologies Introduction Part 2 ...hernet Local Area Network (LAN). Identify how devices communicate over an Ethernet Local Area Network (LAN). Identify features of collision domains within an Ethernet Local Area Network (LAN). Identify impacts on bandwidth consumption. Unit 2: Switching (3 hours) Identify features of Local Area Network (LAN) switching. Identify categories of switches. Identify how  more...

Windows NT 4 0 Cluster Server Wolfpack - Part 1 ... Identify the methods by which the nodes in the cluster communicate in specific situations. Identify the functions of the Database Manager. Identify the activities performed by the Node Manager when it detects node failure. Identify the functions of the Event Processor. Identify the functions of the Communication Manager. Identify the functions of the Global Update Manager.  more...

E-Business Part 6 Working with Employees This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Learn To: a Identify the key issues involved in establishing effective communication within an organization. a Identify the guidelines for  more...

Managerial Leadership Leading Through Change ...tify phases of the change process. Communicate change to your employees. Identify benefits of change. Explain benefits of change to a team member. Simulation Overview: After several months of discussion, Icon's Board of Directors has recently decided to discontinue the best-selling  more...

Frontline Leadership Preparing to Lead ...er in the LEADERSHIP acronym. Communicate effectively with the employee. Model LEADERSHIP traits. Identify the skills a frontline leader needs to obtain. Identify steps of the conflict resolution process. Follow steps to resolve conflict. Audience This  more...

Executive Level Leadership Change The Executive Leader ... Given a scenario, choose how to communicate with employees. Define organizational culture. Identify how a given situation can provide insight to an organization's culture. Identify barriers to change. Use guidelines to control damage during the change  more...

Executive Level Leadership Leadership Communication ...are Drew Canfield, Paul White, and Mary Winford. You must communicate with each group to gather information and implement the solution that best meets Icon's needs. Your goals are to use the appropriate communication networks effectively and gather quality information. Unit 2: Quality Leadership (0.5 - 1 hour) Identify seven aspects of performance.  more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...

Organizational Behavior Organizational Group Dynamics ... creating a team. Effectively communicate with a collaborator. Lead a group to make a decision by following the decision-making process. Direct political behavior by helping an employee set attainable goals. Identify traits and behaviors that define a leader. Audience Managers,  more...

Project Leadership Overcoming Obstacles ...Bruce will ask you a series of questions regarding how to communicate effectively with project teams and the components of sending and receiving a message. Unit 2: Conducting Meetings and Managing Decisions (0.5 - 1 hour) Sequence the steps for conducting a successful team meeting. Identify the steps for conducting a successful team meeting.  more...

Communicating with Power and Confidence Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...

Virtual Team Management - Developing Virtual Teams In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to  more...

Organizational Communication - The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,  more...

Organizational Communication - Communicating in the Workplace Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate  more...

Organizational Communication - Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit  more...

Business Writing ...e and what we know. It is an essential part of the way we communicate and share ideas and information. Ita ™s very easy to have a conversation with someone, but it can be much more difficult to try and put the information in writing. We suddenly become intimidated and feel that our writing does not sound very intelligent. We worry about mistakes, such as grammar or incorrect spelling. We  more...