From Serebra Learning Corporation
Business Writing: The Fundamentals 


In
Business Writing:
The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos.
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The Art of Global Communication 
...ing too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it--will not
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Negotiating to Mutual Benefit 
The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer
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Applying Your Field Sales Approach 
A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in
Applying Your Field Sales Approach. This course provides sales strategies to change your customers'
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Overcoming Internal Customer Service Problems 
Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In
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Working Collaboratively Communicate Your Goals 
...Communicate
Your Goals, is the tenth of fourteen courses in this curriculum. After the completion of this course you will be able to list the guidelines for communicating your needs and identify guidelines on how to give and receive feedback. The
Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers
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Call Center Communication Skills 
Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities,
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Internal Consulting Skills 
...ialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings with clarity and impact, negotiate your way to a desired outcome, and manage all
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Effective Communication Skills 
...e to contacting a support center. In order to effectively communicate, the
Customer Support Specialist (
CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It
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Establishing Team and Customer Relationships 
This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a
Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a
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Telephone Skills for Business Professionals Simulation 
You're the special events coordinator at
Eagle Hotel &
Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all
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Making Telephone Calls Count 
Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer
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Effective Telephone Techniques 
This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology
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Developing Fundamental Critical Thinking Skills 
... industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills
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Organizational Communication The Fundamentals 
Organizational
Communication:
The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,
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Effective Feedback for Employees and Colleagues Simulation 
Feedback is an essential element of successful businesses. Managers, employees, customers, and suppliers alike all benefit from the exchange of meaningful, germane feedback. But feedback is a double-edged sword. Given thoughtlessly, without proper preparation and consideration, it is likely to be ignored by the recipient or worse yet, give offense. On the other hand, when given properly, feedback
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Effective Use of Feedback for Teams Simulation 
...Without a clear understanding of team dynamics and how to communicate feedback effectively to inspire and motivate, your efforts to manage your team could flounder. The
Effective Use of
Feedback for
Teams Simulation will provide you with the opportunity to develop the skills necessary to effectively communicate feedback to your coworkers and direct reports and overcome barriers common to the
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E-mail and Organizational Communication 
...hange your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for their personal correspondence or while doing their jobs; managers and business leaders who
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E-mail as a Marketing Tool 
How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit
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The Impact of Culture on Communication 
...n the way you behave. Culture is important to the way you communicate, even though it is often hidden. Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working
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The Process of Interpersonal Communications 
... your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor
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Communication Skills for Successful Management 
Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal
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Achieving Success with the help of a Mentor 
Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "
Achieving Success with the
Help of a
Mentor," you'll learn how a mentor can help you guide
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Lead and Communicate Effectively as a New Manager 
Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very
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Delivering 360-Degree Performance Feedback 
Are you familiar with how to give
360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and
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Communicating a Shared Vision 
If you can dream it, you can do it. Walt
Disney's words ring as true today as they did many years ago when they were first displayed above the
Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and
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Communicating with Power and Confidence 
...arn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more money as a result of taking on these responsibilities. This course will show you how to communicate with power and confidence, a skill that will enable you to
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Taking Systems Thinking into Your Personal Life 
...re. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is part of life. In this course, you will explore the personal nature of systems. You'll learn about different types of personal patterns and you'll learn how to change personal patterns that aren't benefiting you. You'll also explore how systems thinking can connect you
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Setting the Stage for IT Success 
How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT
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Communication Skills and Project Management 
...ntial element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also
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Advanced Site Architecture 
In this
WestNet e-Learning module, you will learn how to extend basic techniques to design more complex sites. You will also be introduced to the drawings and plans that must be delivered to a user interface developer.
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Advanced Technology Concepts for Web Designers 
To introduce users to the incorporation of
JavaScript and other technologies such as
DHTML, cookies and plug-ins in web sites, and to web site publishing, web site maintenance, and database integration
Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists
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Visual Basic 6 0 ActiveX COM Part I 
...ing
COM, you can design applications from components that communicate through a common set of interfaces. Component software development cuts programming time and produces more robust applications, by allowing developers to assemble applications from tested, standardized objects and components. The move to object-oriented or component software is one of the most prominent trends in the software
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Using Effective Remote Communication 
To recognize the importance of effective communication and professional workplace behavior
Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (
220-601)
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Security Safety and Communication 
To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field
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OS 390 MVS JCL Advanced 
This course builds and extends the skills and knowledge developed in the OS/
390 MVS JCL Introduction and
Intermediate courses (38053, 38054). This advanced course introduces techniques to increase effectiveness as a system user and
JCL programmer. The course reviews and extends basic concepts and skills related to the use of procedures. A review of addition, override, and nullification statements
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JES2 Job and Device Control I 
...em and how time-sharing users, batch users, and operators communicate their requirements to
JES2 and
MVS. Students will learn to identify the services performed by JES2 during each of the six phases of job processing as well as identify the manual required to find more information about a given command or message. Several JES2 commands will be described including commands to perform the
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The 802 11 Network Architecture 
This module covers some of the key concepts found in the 802.11 network architecture. You will read about the process by which clients connect to an access point, the terms used for organizing wireless
LANs, and how power management is accomplished in wireless
LAN client devices. Without a solid understanding of the principals covered in this module, it would be quite difficult to design,
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WAN Components 
Upon completion of this
WestNet e-Learning module, you will understand the basic concepts and components used to move information from source to destination across a telecommunications network.
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Network Signals Cables Topologies 
In the
WestNet e-Learning module, we will consider the physical qualities of the network itself. We discuss the nature of electronic communication and explain how information can be transmitted as analog or digital signals. We then explore the various physical layouts or topologies of data networks, and show how the pattern of signal flow depends on the topology of the network.
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Computers and Software in Networks 
This
WestNet e-Learning module considers how computers communicate with each other and the basic concepts of how computers work. After we introduce the main types of computers, we discuss the most important components and features of computer systems.
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Construction Safety Orientation 
This course is designed to inform new construction workers and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize hazards commonly found at construction sites recall safe construction work
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Microsoft Outlook 98 Basic 
The
Microsoft Outlook 98 Basic course introduces you to the basic features of
Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages,
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Microsoft Project 98 Intermediate 
Microsoft
Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the
Project environment, using Project in a workgroup, and using Project with other applications. This course is designed
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Surf and Communicate with the Internet 
This course will provide users information on the
Internet and on how to surf and navigate the
Web. It will also provide how to communicate on the Web using e-mail. A computer user with some computer experience, but has little or no exposure to surfing and communicating on the Internet.
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Review of Network Fundamentals 
This module presents the elements that make up a network starting with the devices that use the network to communicate. This module also reviews the
Open Systems Interconnection (
OSI) reference model which provides an important conceptual framework for discussing and comparing network devices and functions.
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Business Writing - The Fundamentals 
Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The
Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this
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Business Writing - Writing Effective Proposals 
Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The
Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this
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Listening Skills: Listening Challenges 
This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the
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Managing Change: The Change Process 
In a
Managing Change:
The Change Processa you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important as well as the steps you can take to develop one. In addition you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process you will be able to
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Grammar Skills - An Introduction to Basic Grammar 
Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs pronouns adjectives and adverbs as well as prepositions and conjunctions.
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Grammar Skills - Writing Effectively 
Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction including such things as subject-verb agreement the active versus the passive voice and phrases and clauses.
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Grammar Skills - Punctuation, Mechanics, and Spelling 
Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers punctuation and mechanics synonyms antonyms and homonyms as well as commonly misused and misspelled words.
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MS Office 2000: Outlook for Experts I 


The course teaches the student to customize the
Outlook interface and set user-preferences. The student will look at scheduling meetings, learn to create, assign and track tasks. This course will organize contacts and communicate with contacts.
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Microsoft Project 2000 Fundamentals 
As the first in a two-part series this course will provide learners with a foundation for using
Project 2000. Learners will be given a thorough overview of the features of
Project. Learners also will be taught how to create communicate and track a Project plan.
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Brand Management: Integrated Marketing 
... diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for managing both financial and market resources as well as organizational structures. By applying the information in this program you will be able to integrate a brand within your company convey brand identity
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Self Development: Developing Rapport Through Communication 
Self-Development: Developing Rapport Through Communication offers the student an overview of the information required to develop communication fundamentals enhance connections and create impact with his or her language. The program details how to communicate effectively in writing in one-to-one and one-to-many conversations and through nonverbal cues. The program also details how to make a good
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Administrative Assistant Skills: Enhancing Your Skills 
...stant
Skills:
Enhancing Your Skills you will learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage change effectively
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E-mail Etiquette: Using E-mail to Communicate Successfully 
...Communicate
Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message the benefits of considering your recipient how to manage e-mail volume and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line the
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Coaching: Applying the Coaching Process 
In
Coaching:
Applying the
Coaching Process you will learn how to establish coaching objectives identify the best opportunities to coach and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals implement an appropriate reward system and monitor your employees' performance.
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Virtual Teams: The Fundamentals 
In
Virtual Teams:
The Fundamentals participants will learn the opportunities and challenges associated with participating in a virtual team. In addition participants will learn the advantages and disadvantages of working in an alternative office the technologies used to communicate and make decisions in a virtual setting and the obstacles virtual teams must overcome for success.
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Virtual Teams: Communicating Effectively 
In
Virtual Teams:
Communicating Effectively in Virtual Teams participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication as well as what technological innovations facilitate communication among virtual team members.
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