Online Communicate eLearning Training

Applying Emotional Intelligence in the Workplace Course description -- Having logical intelligence will give you a good start in succeeding in your job. But to be more effective you must also develop your emotional intelligence. Using the two together, you will get along much better with your colleagues and know how to get ahead at work. You will learn how to handle your emotions and gear them towards a positive outcome. This course will teach more...

Business Writing Basics Course description -- You know what you want to say, but how do you say it? Do you even know the proper format to use for a memo, business letter, etc.? Writing is a part of everyday life, particularly in the work setting. This course will help you avoid common grammar and spelling blunders and outline ways you can make your writing more persuasive and professional. Once you`ve learned the simple more...

Communicate With Confidence This fun course improves written and spoken communication by correcting common grammatical mistakes, and reviews basic grammatical and structural sentence solutions and conventional punctuation and mechanics used in every-day written and verbal communications. more...

Learn How To Write Effective Persuasive Written Communication Perfect short course for those seeking to persuasively communicate with their audience through written communication. more...

Communicate With Confidence This fun course improves written and spoken communication by correcting common grammatical mistakes, and reviews basic grammatical and structural sentence solutions and conventional punctuation and mechanics used in every-day written and verbal communications. more...

Effective Presentations 1: Creating Your Presentation ...communicate, to persuade, to sell, to gain commitment. But nerves and anxiety can make it hard to take real advantage of the occasion. The Effective Presentations Series takes a structured and down to earth approach to presentation skills that helps students build confidence and overcome their natural fear of public performance. The CD-ROM self study format allows students to learn the more...

Effective Presentations 2: Delivering Your Presentation ...communicate, to persuade, to sell, to gain commitment. But nerves and anxiety can make it hard to take real advantage of the occasion. The Effective Presentations Series takes a structured and down to earth approach to presentation skills that helps students build confidence and overcome their natural fear of public performance. The CD-ROM self study format allows students to learn the more...

Assertivness Skills Series: What is Assertiveness ...communicate clearly is an essential business skill. People produce their best work when they communicate openly, honestly and with respect. But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. Assertiveness can enhance the communication skills that lead to peak performance; aggression can give way to healthy, co-operative more...

Effective Email Series: Send the Right Message ...he way we operate. We have the power at our fingertips to communicate instantly - to hundreds of people - wherever they maybe. But writing quickly doesn?t mean the same as communicating effectively. A hasty e-mail can annoy, confuse or fail to impress. Anyone can click the buttons, but making e-mail "click" requires thought, effort and determination. In this course you?ll explore how to write more...

Excellence in Service: Communicating with Your Customers In Excellence in Service: Communicating with Your Customers, you will learn how to build rapport with your customers, and you will learn how nonverbal communication is interpreted by customers. In addition, you will learn telephone skills, including how to project professionalism and how to provide quality customer service over the telephone. Finally, you will learn how to communicate effectively more...

Business Writing: The Fundamentals In Business Writing: The Fundamentals, participants learn how to use writing to effectively communicate information. They learn how to use the writing process to construct a well-defined idea and focus on a specific audience. They also learn the proper format for various written pieces, such as business letters, e-mail messages, and memos. more...

The Art of Global Communication ...ing too much about the target audience, the message to be communicated, and a host of other information? Communication is too important to be left to chance. The subtleties of language, expressions, and gestures all enrich the content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it--will not more...

Negotiating to Mutual Benefit The key to being a skilled negotiator is understanding the difference between negotiating and giving money away. This course demonstrates the stages and rules that will gain you a win/win solution, and with it long-term business. If you follow the guidelines set out here, you will be able to handle customer strategies and still close the deal on terms that keep both your company and your customer more...

Applying Your Field Sales Approach A unique quality of effective field sales representatives is their ability to assess their customers' needs, determine sales opportunities, and access the decision makers--often in one or two sales calls. Sound impossible? It's not if the sales professional applies the essentials presented in Applying Your Field Sales Approach. This course provides sales strategies to change your customers' more...

Overcoming Internal Customer Service Problems Managing relationships with your internal customers isn't always smooth sailing. When internal customer service does not go according to plan, problems occur, or communication breaks down, what can you do to get your plans back on track, and break down barriers? At times like these, you and your employees need to act swiftly and proactively to solve the problem, and regain the customer's trust. In more...

Working Collaboratively Communicate Your Goals ...Communicate Your Goals, is the tenth of fourteen courses in this curriculum. After the completion of this course you will be able to list the guidelines for communicating your needs and identify guidelines on how to give and receive feedback. The Stress Management curriculum presents easily adopted techniques for today's busy professionals to increase productivity by eliminating common barriers more...

Call Center Communication Skills Communication skills are very important for a successful career in customer service and sales. This is especially true in a call center environment. Call centers can be high pressure, fast-paced environments where you may have to deal with hundreds of people in one day. That is why it is so important to fine tune your communication skills. This course will examine handling different personalities, more...

Internal Consulting Skills ...ialist or technical knowledge. It's about your ability to communicate. If you fail to get your message across to other people, your ideas will be lost, and even your best plans will fail. Fundamentally important are your abilities to communicate effectively, manage meetings more successfully, present your findings with clarity and impact, negotiate your way to a desired outcome, and manage all more...

Effective Communication Skills ...e to contacting a support center. In order to effectively communicate, the Customer Support Specialist (CSS) must understand how to adapt to these different styles and emotions before the customer's problems can be dealt with. This course explains how to adapt to the different communication types and identifies the common emotions that customers experience when contacting the support center. It more...

Establishing Team and Customer Relationships This course will familiarize the learner with the underlying benefits and skills needed to establish team and customer relationships. Teamwork is a critical component of a Support Center. This course looks at the individual responsibilities of each team member, as well as the team as a whole. It also addresses the role of strong leadership in building and maintaining successful teams. In a more...

Organizational Communication Communicating in the Workplace Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate more...

Telephone Skills for Business Professionals Simulation You're the special events coordinator at Eagle Hotel & Resort. Your job involves booking and coordinating events at the hotel such as weddings, banquets, family reunions, product launches, awards ceremonies, and business conferences. In order to do your job well, communicating effectively with customers over the telephone is a must. Naturally, you must use professional telephone manners at all more...

Organizational Communication Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate more...

Making Telephone Calls Count Whether you handle one call a day, or dozens, you have the power to make every call count. Is the service you deliver to your customers over the telephone merely satisfactory, or is it superior? When challenges present themselves, how well do you handle yourself? What do your actions say about your company? You may think telephone interactions are all simple and straightforward. The customer more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology more...

Developing Fundamental Critical Thinking Skills ... industry, you do need to be able to analyze, reason, and communicate effectively. These and other critical thinking skills are increasingly consequential as organizational planning and decision making become more distributed and reliant on written and verbal communication factors. Developing Fundamental Critical Thinking Skills coaches you through the acquisition of an array of critical skills more...

Organizational Communication The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively, more...

Effective Feedback for Employees and Colleagues Simulation Feedback is an essential element of successful businesses. Managers, employees, customers, and suppliers alike all benefit from the exchange of meaningful, germane feedback. But feedback is a double-edged sword. Given thoughtlessly, without proper preparation and consideration, it is likely to be ignored by the recipient or worse yet, give offense. On the other hand, when given properly, feedback more...

Effective Use of Feedback for Teams Simulation ...Without a clear understanding of team dynamics and how to communicate feedback effectively to inspire and motivate, your efforts to manage your team could flounder. The Effective Use of Feedback for Teams Simulation will provide you with the opportunity to develop the skills necessary to effectively communicate feedback to your coworkers and direct reports and overcome barriers common to the more...

E-mail and Organizational Communication ...hange your entire organization. E-mail can affect how you communicate, where you work, what you do and even when you do it. This course will help you harness the power of e-mail and show you ways to optimize your e-mail use for maximum productivity and success. The target is individuals who use e-mail for their personal correspondence or while doing their jobs; managers and business leaders who more...

E-mail as a Marketing Tool How can you find new customers? How can you build stronger relationships with new and existing customers? How can you boost sales of your company's products and services? This course will provide you with useful strategies to help you incorporate electronic mail into your marketing approach. Learn how to communicate effectively with your customers through e-mail. You and your company will benefit more...

The Impact of Culture on Communication ...n the way you behave. Culture is important to the way you communicate, even though it is often hidden. Understanding more about culture can be a real bonus when working as part of any global organization. Showing your customers and coworkers in different countries that you are in tune with them, and that you appreciate and value the differences between you, can help get your working more...

The Process of Interpersonal Communications ... your ability to influence others. You need to be able to communicate your ideas, instructions, thoughts, and feelings accurately. This is not as easy as it may seem, and ineffective communication is often at the core of a high proportion of the errors, misunderstandings, and conflicts that occur in the workplace. This course is designed to give you an understanding of the prime causes of poor more...

Virtual Team Management Developing Virtual Teams In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to more...

Organizational Behavior Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Managers, supervisors, team members, and anyone who is interested in improving the behavior variables within their organization. more...

Communication Skills for Successful Management Effective communication is a crucial component of your success as a manager. As a technical professional, you developed various communication skills that helped you to succeed. But, as a manager, you will need additional communication skills to be effective. This course will examine various aspects of successful communication strategies and skills. You will analyze the strategies of nonverbal more...

Achieving Success with the help of a Mentor Perhaps you want to ask an expert in your field or organization to mentor you. Maybe a manager has offered to guide you up the organization ladder. Or perhaps you're participating in an organizationwide mentoring program. Whatever the case, you'll want to make the most of having a mentor in your corner. In "Achieving Success with the Help of a Mentor," you'll learn how a mentor can help you guide more...

Lead and Communicate Effectively as a New Manager Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very more...

Averting Problem Performance Simulation ...right person. Once you select that person, you'll need to communicate job requirements and provide resources in order to enable achievement. You'll also need to give the new writer performance feedback, and inform him or her of any problem performance issues. This simulation is based on the SkillSoft series "Managing Problem Performance" and contains links to the following courses: MGMT0161, more...

Delivering 360-Degree Performance Feedback Are you familiar with how to give 360-degree performance feedback? Do you know how to make 360-degree feedback meaningful? The effective delivery of 360-degree performance feedback can make or break your performance review program. You can ensure that performance feedback is effective when you, or your company, use good interviewing techniques, conduct an effective performance interview, and more...

Communicating a Shared Vision If you can dream it, you can do it. Walt Disney's words ring as true today as they did many years ago when they were first displayed above the Epcot Center. The importance of a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and more...

Exit Interviewing Skills Preparing for an Exit Interview Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews, more...

Communicating with Power and Confidence ...arn degrees. Administrative support professionals who can communicate, teach, guide, mentor, and make important decisions have a greater chance of achieving upward mobility in their workplace. Administrative assistants can earn more money as a result of taking on these responsibilities. This course will show you how to communicate with power and confidence, a skill that will enable you to more...

Taking Systems Thinking into Your Personal Life ...re. It is possible to change old habits. You can learn to communicate in more effective ways. Change is not only possible, it is part of life. In this course, you will explore the personal nature of systems. You'll learn about different types of personal patterns and you'll learn how to change personal patterns that aren't benefiting you. You'll also explore how systems thinking can connect you more...

Setting the Stage for IT Success How have the responsibilities of IT professionals changed over time? What can you do to bring together the diverse concerns of the IT department and top business managers? What are the best ways to convince management that your IT solutions are grounded in reality? Answers to these questions are presented in this course examining strategies that learners should know to understand the role of IT more...

Communication Skills and Project Management ...ntial element of management is the ability to effectively communicate with people. The capacity to successfully communicate in today's global economy is a pivotal element to the success of any organization. Managers need to be aware of emerging technologies and how these affect international communication. To meet an improvement project's specified goals and objectives, a manager must also more...

Quality-minded Management The ISO 9000:2000 family of standards structures its Quality Management System (QMS) model into four major clauses: Management Responsibility, Resource Management, Product Realization, and Measurement, Analysis, and Improvement. This course provides an overview of the clause "Management Responsibility." It details management's role in establishing a quality policy and its responsibility to support more...

Advanced Site Architecture In this WestNet e-Learning module, you will learn how to extend basic techniques to design more complex sites. You will also be introduced to the drawings and plans that must be delivered to a user interface developer. more...

Advanced Technology Concepts for Web Designers To introduce users to the incorporation of JavaScript and other technologies such as DHTML, cookies and plug-ins in web sites, and to web site publishing, web site maintenance, and database integration Web authors, webmasters, marketing and communications professionals, PR professionals, graphic designers, desktop designers, technical writers, and library scientists more...

Visual Basic 6 0 ActiveX COM Part I ...ing COM, you can design applications from components that communicate through a common set of interfaces. Component software development cuts programming time and produces more robust applications, by allowing developers to assemble applications from tested, standardized objects and components. The move to object-oriented or component software is one of the most prominent trends in the software more...

Using Effective Remote Communication To recognize the importance of effective communication and professional workplace behavior Computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

Security Safety and Communication To understand the role of security in an organization, the importance of following safety and environmental guidelines, and how to communicate with customers in a professional manner The for this path includes entry-level computer technicians who will, by the end of studying this path and before taking the exam, have accumulated 500 hours hand-on experience in a lab or in the field more...

Recognizing Safety Procedures Effective Communication and Professional Behavior To recognize the importance of workplace safety and professional workplace behavior The for this path includes computer technicians who have accumulated 500 hours hand-on experience in a lab or in the field and, ideally, have completed the A Essentials exam (220-601) more...

OS 390 MVS JCL Advanced This course builds and extends the skills and knowledge developed in the OS/390 MVS JCL Introduction and Intermediate courses (38053, 38054). This advanced course introduces techniques to increase effectiveness as a system user and JCL programmer. The course reviews and extends basic concepts and skills related to the use of procedures. A review of addition, override, and nullification statements more...

JES2 Job and Device Control I ...em and how time-sharing users, batch users, and operators communicate their requirements to JES2 and MVS. Students will learn to identify the services performed by JES2 during each of the six phases of job processing as well as identify the manual required to find more information about a given command or message. Several JES2 commands will be described including commands to perform the more...

The 802 11 Network Architecture This module covers some of the key concepts found in the 802.11 network architecture. You will read about the process by which clients connect to an access point, the terms used for organizing wireless LANs, and how power management is accomplished in wireless LAN client devices. Without a solid understanding of the principals covered in this module, it would be quite difficult to design, more...

e-Business Part 6 Working with Employees This course covers establishing acceptable use policies, email etiquette, company-employee communication and employee-employee communication. Finally, it needs to cover guidelines for building the Intranet and establishing document sharing. Technical Manager, Business Manager, Project Managers who have an understanding of business principles and knowledge of how to use a browser. The sixth course more...

TCP IP Services In this WestNet e-Learning module, we explore some common Transmission Control Protocol/Internet Protocol (TCP/IP) services, including Domain Name System (DNS), Internet Control Message Protocol (ICMP), and Internet Group Multicasting Protocol (IGMP), among others. more...

WAN Components Upon completion of this WestNet e-Learning module, you will understand the basic concepts and components used to move information from source to destination across a telecommunications network. more...

Network Signals Cables Topologies In the WestNet e-Learning module, we will consider the physical qualities of the network itself. We discuss the nature of electronic communication and explain how information can be transmitted as analog or digital signals. We then explore the various physical layouts or topologies of data networks, and show how the pattern of signal flow depends on the topology of the network. more...

Computers and Software in Networks This WestNet e-Learning module considers how computers communicate with each other and the basic concepts of how computers work. After we introduce the main types of computers, we discuss the most important components and features of computer systems. more...

Review of LAN This WestNet e-Learning module reviews the most important networking principles that were covered in the "long" WestNet Learning course, Introduction to Networking. more...

Construction Safety Orientation This course is designed to inform new construction workers and site visitors in and around construction sites of the potential hazards and safe work practices associated with the construction industry. The content in this course is designed to comply with the intent of the applicable regulatory requirements. recognize hazards commonly found at construction sites recall safe construction work more...

Microsoft Outlook 2002 Training Outlook 2002 Training will provide the learner with the core skills necessary to efficiently use Outlook 2002, Microsoft's personal information management and communication program. It is also excellent preparation for the Microsoft Office User Specialist (MOUS) certification exam. Designed for learners who currently use or are beginning to use Microsoft Outlook 2002. more...

Managing Mail Instant Messaging and Contacts in Lotus Notes 7 To customize mail settings, communicate using instant messaging, and save contact details Individuals using, or planning to use, Lotus Notes Version 7 for messaging, communication, information services, and collaboration more...

Microsoft Outlook 98 Basic The Microsoft Outlook 98 Basic course introduces you to the basic features of Microsoft Outlook98, which is an integrated information management program that helps you communicate with others and organize your personal and business information. As you work through each unit in the course, you will learn how to create and send electronic mail (also called e-mail), respond to e-mail messages, more...

Microsoft Project 98 Intermediate Microsoft Project 98 is the leading project management software tool. This course explains several advanced features of Project 98 to help you manage projects. After completing this course, you will be able to use Project 98 to assist in managing multiple projects, customizing the Project environment, using Project in a workgroup, and using Project with other applications. This course is designed more...

Microsoft Outlook 2000 Basic This course introduces the basic features of Microsoft Outlook 2000 to familiarize the user with the Outlook environment. It contains information for users to utilize e-mail, manage tasks, and maintain contact information. Designed to teach basic features of Microsoft Outlook 2000. more...

Surf and Communicate with the Internet This course will provide users information on the Internet and on how to surf and navigate the Web. It will also provide how to communicate on the Web using e-mail. A computer user with some computer experience, but has little or no exposure to surfing and communicating on the Internet. more...

Interviewing Skills - Behavioral Interviewing In Interviewing Skills: Behavioral Interviewing you will learn how to identify a job candidate who will be most likely to have the required skills and competencies to be a successful employee. You will be prepared to conduct interviews using job-related questions thus enabling you to identify the best candidate for a job. Additionally candidates for open positions will be able to prepare for more...

Review of Network Fundamentals This module presents the elements that make up a network starting with the devices that use the network to communicate. This module also reviews the Open Systems Interconnection (OSI) reference model which provides an important conceptual framework for discussing and comparing network devices and functions.  more...

Business Writing - The Fundamentals Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this more...

Business Writing - Writing Effective Proposals Professionals are required to communicate effectively and in a meaningful way with coworkers and clients. The Business Writing series will provide professionals with the skills necessary to write effectively in the business environment. Business considerations such as tone paragraph structure writing positive and negative messages effectively and proposal writing are key topics covered in this more...

Listening Skills: Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret use and improve body language as a form of communication. Finally it identifies common listening styles so the more...

Managing Change: The Change Process In a Managing Change: The Change Processa you will learn why change is important and what benefits it offers. You will learn why developing a change vision is important as well as the steps you can take to develop one. In addition you will learn what guidelines you can follow to communicate a change vision to your employees. By learning the four steps of the change process you will be able to more...

Managing Change: Overcoming Change Obstacles In a Managing Change: Overcoming Change Obstaclesa you will learn about the obstacles you may encounter while implementing change. Specifically you will learn about resistance complacency and crises three main obstacles to change. Why a commitment to change is important and how best to communicate during a change are also covered in this course as is the importance of change teams and the more...

Grammar Skills - An Introduction to Basic Grammar Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the parts of speech and focuses on how to use nouns and verbs pronouns adjectives and adverbs as well as prepositions and conjunctions.  more...

Grammar Skills - Writing Effectively Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers the fundamentals of effective sentence construction including such things as subject-verb agreement the active versus the passive voice and phrases and clauses.  more...

Grammar Skills - Punctuation, Mechanics, and Spelling Professionals are required to communicate effectively. In doing so they must have a good understanding of proper grammar skills. This course covers punctuation and mechanics synonyms antonyms and homonyms as well as commonly misused and misspelled words.  more...

MS Office 2000: Outlook for Professionals II This course introduces the student to the features provided by Outlook for customizing, organizing and archiving messages. The student will learn how to schedule meetings, create and manage tasks, and communicate with contacts using the Fax service. more...

MS Office 2000: Outlook for Experts I The course teaches the student to customize the Outlook interface and set user-preferences. The student will look at scheduling meetings, learn to create, assign and track tasks. This course will organize contacts and communicate with contacts. more...

Introduction to the Internet and World Wide Web This course provides Internet and Web users with the knowledge and skills required to select an Internet connection type and Internet Service Provider (ISP) locate and retrieve information on the Web and communicate with others via the Internet.  more...

Microsoft Project 2000 Fundamentals As the first in a two-part series this course will provide learners with a foundation for using Project 2000. Learners will be given a thorough overview of the features of Project. Learners also will be taught how to create communicate and track a Project plan.  more...

International Business Essentials: Conducting Business in Europe International Business Essentials: Conducting Business in Europe offers students an understanding of how to conduct business successfully in Germany France and Great Britain. The program covers historical political and religious characteristics of these countries how to negotiate successfully in Europe how to successfully communicate and how to conduct effective meetings and presentations in each more...

Workplace Aggression: Defusing Aggressive Situations In Workplace Aggression: Defusing Aggressive Situations participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively as well as how to handle a situation that has become violent. In addition they will learn how to help employees adjust after a violent situation has more...

Brand Management: Integrated Marketing ... diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for managing both financial and market resources as well as organizational structures. By applying the information in this program you will be able to integrate a brand within your company convey brand identity more...

Self Development: Developing Rapport Through Communication Self-Development: Developing Rapport Through Communication offers the student an overview of the information required to develop communication fundamentals enhance connections and create impact with his or her language. The program details how to communicate effectively in writing in one-to-one and one-to-many conversations and through nonverbal cues. The program also details how to make a good more...

Creativity and Innovation: Fostering a Creative Environment Creativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals perform a creativity audit and to communicate with creative people. In addition the program explains creative rhythm and gives suggestions for implementing a creative culture.  more...

Administrative Assistant Skills: Enhancing Your Skills ...stant Skills: Enhancing Your Skills you will learn how to communicate effectively be a team player and encourage cooperation when you do not have formal authority over others. You will also learn how to project a professional image dress professionally and practice effective conflict resolution when dealing with difficult people. In addition you will learn how to manage change effectively more...

Call Center Management: Measuring Quality and Performance Call Center Management: Measuring Quality and Performance teaches the student information about customer expectations and how to reduce the percentage of a call center's lost calls. The program also teaches students about various staffing tactics provides a process for calculating staff levels and identifies the types of reports that call center managers use to evaluate a call center's more...

Consulting Skills: Building Consulting Relationships Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants how to communicate effectively with consultants and what to include in a legally binding consulting contract.  more...

Interpersonal Communication: Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver choosing a proper channel and responding to feedback. In this program you will also learn how to overcome a variety of common forms of interference.  more...

E-mail Etiquette: Using E-mail to Communicate Successfully ...Communicate Successfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message the benefits of considering your recipient how to manage e-mail volume and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line the more...

Business Problem Solving: Problem Solving Teams In ''Business Problem Solving: Problem Solving Teams '' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit you will know your responsibilities as a more...

Succession Planning: Setting up a Succession Planning Program Succession Planning: Setting Up a Succession Planning Program focuses on putting your Succession Plan on paper and into action. It begins with guidelines on writing a mission statement policy and procedures identifying target groups and other issues such as legal considerations. It then provides comprehensive guidelines on all aspects of rolling out your plan how to communicate and provide more...

Coaching: Applying the Coaching Process In Coaching: Applying the Coaching Process you will learn how to establish coaching objectives identify the best opportunities to coach and communicate your goals and expectations to your employees in a clear and effective manner. You will also learn how to differentiate between performance goals and long-term goals implement an appropriate reward system and monitor your employees' performance.  more...

Managing Performance: The Performance Appraisal Process In Managing Performance: The Performance Appraisal Process you will learn how to appraise an employee's performance how to conduct an appraisal discussion and how to document your appraisal. You will also learn how to communicate to your employees about performance problems and how to make performance improvements.  more...

Team Participation: Teamwork Fundamentals In Team Participation: Teamwork Fundamentals you will learn to be an effective team member. This course will teach you how to communicate effectively with team members and adapt to their various personality styles. You will also learn the various stages of team building and understand how to overcome common problems that teams encounter.  more...

Team Participation: Team Communication In Team Participation: Team Communication participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment.  more...

Virtual Teams: The Fundamentals In Virtual Teams: The Fundamentals participants will learn the opportunities and challenges associated with participating in a virtual team. In addition participants will learn the advantages and disadvantages of working in an alternative office the technologies used to communicate and make decisions in a virtual setting and the obstacles virtual teams must overcome for success.  more...

Virtual Teams: Communicating Effectively In Virtual Teams: Communicating Effectively in Virtual Teams participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication as well as what technological innovations facilitate communication among virtual team members.  more...

Assertivness Skills Series: Aggressive and Passive Behaviour ...communicate clearly is an essential business skill. People produce their best work when they communicate openly, honestly and with respect. But when stressful situations arise, even the best communicator may behave like a steamroller or a snivelling wreck. Assertiveness can enhance the communication skills that lead to peak performance; aggression can give way to healthy, co-operative more...

Internet: Ultimate Connectivity Introduces the Internet and teaches how to use it to communicate with other UNIX users and to transfer files to and from other sites. more...

Lotus Notes R5 Fundamentals Part 2 Lotus Notes R5 is an application development environment that enables users to communicate and share information. Lotus Notes R5 is an upgrade of Lotus Notes 4.5 version. Lotus Notes R5 Fundamentals - Part 2 WBT has been developed for users using Lotus Notes R5 with Desktop access. This course enables the students to acquire skills that are essential for using Notes R5 as end users. more...

Networking in the Java Language This course is the third in a series of seven on the Advanced Java Topics. This course helps students learn to write applications that communicate with other applications using a variety of networking technologies available in Java. When completed students will know how to use sockets Remote Method Invocation (RMI) and servlets in two- and three-tier architectures. Recommended browser is Internet more...