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From Meirc Training and Consulting
The Executive Assistant PA Masterclass
Practice advanced administration techniques to effectively run the office of a senior manager. Acquire modern concepts and strategies related to the job in order to carry out responsibilities with a high degree of competence. List the main causes of stress and prepare an action plan to keep it under control. Prepare and organize a professional meeting, write its agenda and take minutes
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The Executive Assistant PA Masterclass
Organization Structure and Workforce Planning
Link the fundamentals of how businesses operate to organization development. Know the importance of having a corporate vision and communicating it. Develop organization structures to meet varying business needs. Forecast ongoing workforce requirements and develop action plans. Calculate the real cost of turnover. Link succession planning to continued business success.
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Leading and Managing Change
Demonstrate a clear understanding of the nature of change, how people change, and the impact change has on people, systems, structures and processes. Identify the critical competencies of change champions, change agents and human resource professionals. Use a number of models and strategies for leading and managing change and communicating it more effectively. Analyze and use the change
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The Professional Executive Assistant PA
' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high
more...
The Professional Executive Assistant PA
' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high
more...
The Professional Executive Assistant PA
' This program is designed for Executive and personal secretaries, personal assistants, senior clerks, senior administrators and others with the potential to become office managers. This program is worth 25 NASBA CPE?s. Practice advanced administration and secretarial techniques. Learn modern concepts and strategies related to the job, in order to carry out responsibilities with a high
more...
From QPC Limited
ICMI Supervisor Track - Essential Principles of People Management
... tools to maximize productivity and control attrition.
- Communicating, so you know the most effective ways to communicate one-on-one and with the team, whether face to face, during meetings or via email.
- Building and managing teams, so you can recognize how a team forms and how to manage your teama s work and productivity style.
- Managing your time, so you have time to do the
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ICMI Management Track- Smart Strategy equals Strong Leadership
About ICMI
The International Customer Management Institute (ICMI) is the leading global provider of comprehensive resources for customer management professionals from frontline agents to executives who wish to improve customer experiences and increase efficiencies at every level of the contact center. ICMIs experienced and dedicated team of industry insiders, analysts, and consultants are
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