Instructor Led Communicating Training in United States

Managing Diversity ... a diverse customer base. Adopt greater flexibility in communicating with members of different cultures to get the results you want. Learn to recognize and avoid potential cross-cultural conflict situations and areas for miscommunication. Identify, define and analyze workplace problems that arise from cross-cultural miscommunication and develop techniques to resolve them. Improve performance  more...

Union Avoidance Training Do you need to be brought up to speed with current statutory and regulatory activity pertaining to union organizing? Do you need help assessing and communicating your vulnerability to union encroachment? Combined with one or more of our Vulnerability Assessment tools, our Strategy Briefing can tell you where you stand now, and what you should be doing to build a proper union campaign defense plan.  more...

Inclusive Communication Audit ...within your organization inclusive? Is your organization communicating on a consistent basis with language that makes people feel included in the workplace and welcome to attend meetings, community events, going away parties, retirement parties, and office gatherings? A Anchor subject matter expert (and former EEO investigator) will review written internal and external written communication  more...

SELLING BRAND VALUE ...l estate" held in the minds and hearts of your customers. Communicating your TOTAL BRAND VALUE vs. PRICE alone to current and potential customers drastically improves your ability to compete in a saturated marketplace. When your firma ™s brand and its products and services are completely differentiated from the competition, your odds for success are exponentially increased. Research  more...

Communicating Effectively This workshop looks at behavior as a choice and increases awareness of the consequences behavioral choices have on others.  more...

Global Outsourcing Learning & Development (GOLD) The GOLD program curriculum is designed for functional and project managers, business analysts, remote workers and those who manage a vendor relationship. Activities are designed to build global awreness through reality-based practice sessions using a comprehensive workbook of templates, tips and methods.  more...

Accent Reduction Basics In today's globalized economy, English speakers from many different countries interact daily in the workplace. Cultural differences contribute to the strength and versatility of a company, but second language accent interference may cause frustration, embarrassment and reduced productivity. Although habitual speech patterns appear to be ingrained, they can in fact be successfully altered with  more...

Risk Modeling and Decision Analysis ...correlation, eliciting and modeling expert estimates, and communicating riskanalysis results. The training enables participants to produce realistic, high quality corporate finance risk-analysis models in a manner that provides decision makers with the clearest and most helpful input. In addition, the course covers essential probability and statistics theory and various stochastic processes in  more...

Support Specialist ...course focuses on advanced problem resolution techniques, communicating with difficult customers, negotiating strategies, metrics, knowledge management, mentoring, project management and teamwork. Participants find that the course builds on previous support specific programs and prepares them for a role of senior support analyst/engineer. This course further enhances the communication and  more...

Building High Performing Teams ... team member of a larger group or organization. They are communicating with each other regarding policies and procedures, relaying key concerns to and from the customer, and presenting information in formalized briefings. BUILDING HIGH PERFORMING TEAMS offers participants an opportunity to prevent breakdowns in communication and productivity and to increase team effectiveness. Effective  more...

Increase Communication Increase Success If you take a serious look at why companies struggle or employees fail, in most cases it is a lack of communication. There is a process to developing a series of communication systems in order to be successful and these will be discussed. There should be no energy spared in an organizationa ™s efforts to increase the flow of information throughout the entire organization. This session is  more...

Leadership Presence Understanding and Communicating through Body Language Mar 1, 2012 We communicate much more than our words convey. Our first language is body language, and its impact is profound. Our body language sends, receives, and deciphers a myriad of nonverbal cues, signs and signals. Bringing our attention to this level of communication gives us immeasurable insight, and helps us decode the real meaning beneath spoken words to determine what is really going on with and  more...

Mastering Cross-Cultural Communication Nov 30, 2011 As companies expand their operations globally, managers increasingly need to interact and communicate effectively with colleagues, employees, employers, vendors, and others whose cultural background is different from their own. Success in communication, interaction and influence depends on having insight and understanding of differences in values, assumptions, expectations, and behavioral styles.  more...

Creating and Communicating Vision Apr 26 2012 Leadership occurs only when people want to follow. An effective leader brings about the creation of a shared vision, essential to engaging and involving people in the group or program which he or she leads. To be a committed and engaged member of an organization, we must want to belong, believe in, and give our all to the organization. The congruence of our personal vision, values, and philosophy  more...

Beyond Ideation Commercializing and Sustaining Product Innovations Apr 3 2012 The lifeblood of successful companies stems from a sustained stream of commercially viable innovations, both incremental and breakthrough. Customer satisfaction and loyalty result from delivery of novel solutions to new problems, and shareholders demand a constantly refreshed product portfolio promising robust market returns. In this program, we will examine how firms can successfully navigate  more...

Communication Strategies for Women in Leadership Nov 9, 2011 ... recognition of the value of women's ways of thinking and communicating and inhibit their contributions to organizational problem-solving and innovation. A linguistic approach to the topic helps participants learn to understand and appropriately respond to invisible conversational styles influenced by ethnic backgrounds, geographical origin, age, class and gender. The result is a plan that  more...

Cultivating Creativity Generating New Ideas Nov 16, 2011 ...ty and innovation. Creativity is all about the making and communicating of meaningful new ideas. Innovation is the transformation of these ideas and insights into deliverable business results. In short, you can have creativity without innovation a but you cana ™t have innovation without creativity. Therefore it is important to focus on the actual process of creative ideation (generating  more...

Customer Service Certification Series Customer Service Professional Excellence delivers great skills for maximum impact and performance. The learning elements within this program can be implemented immediately and push your customer service delivery to much higher levels. The primary focus of the program is the personal connection that we have with our customers and how we successfully interact with them and exceed their base need  more...

Communication Skills and Understanding Your Communication Style ...s participants will learn about their own unique style of communicating while discovering how others may communicate differently. They will discover ways more effectively communicate with people who are different than themselves. Additionally we will explore techniques to improve communication skills. The course will begin with a self assessment and involve a great deal of self exploration.  more...

Crisis Communications Training Training for companies preparing for crisis communications, including messaging, media and speech skills. Designed for senior executives preparing for public communications directly and through the media. Review of current crisis communication plans, messaging, real world scenario practice, mock interview practice, press conference practice and video taped expert coaching provided. Highly  more...

Diversity DIVERSITY - Valuing the Individual and Managing Diversity The audience for this module includes all levels of employees, including team members, Supervisors, and Managers. Recoginizing the Advantages of Diversity Valuing Individual Contributions Communicating Effectively About Diversity Leveraging Diversity From Valuing Diversity to Managing Diversity Meeting New Challenges: Changing Workforce  more...

Assertive Communication ...rkshop, we identify three major factors that keep us from communicating assertively (rank, intimidation, fear of change). We explore the current communication style of your organization to identify how this style influences day-to-day working relationships. Does your organization encourage free communication or reward the passive yes man/woman? Are your co-workers, teammates, and customers  more...

Communication Mastery ...Communicating effectively will bolster your self-confidence by allowing you to recognize manipulative behavior and diffuse its effects. This training will teach you how to confront problematic behavior and how to effectively negotiate mutual solutions. Through active participation in role plays and intensive group discussion, you will discover the causes of common misunderstandings with  more...

Inventor 2008 Advanced Assembly Modeling Inventor 2008 Advanced Assembly Modeling builds on the skills acquired in the Inventor Introduction to Solid Modeling and Advanced Part Modeling courses to take students to a higher level of productivity creating and working with assemblies in Inventor. In this course, we begin by discussing the concept of Top-Down Design for assembly creation. Planning the assembly using the top-down design  more...

Inventor 2008 Advanced Part Modeling ...tion options for importing data, engineering notebook for communicating information, etc. The course also covers creating revision and hole tables as well as custom sketches symbols which can all be added to a drawing. With an understanding of these tools, students can begin to streamline the design and documentation process. You can get a complete list of other Autocad classes at  more...

Fundamentals of Communication Fundamentals of Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations. You can get a complete list of other Business Skills classes at  more...

Inventor 2009 Advanced Part Modeling ...tion options for importing data, engineering notebook for communicating information, etc. The course also covers creating revision and hole tables as well as custom sketches symbols which can all be added to a drawing. With an understanding of these tools, students can begin to streamline the design and documentation process. You can get a complete list of other Autocad classes at  more...

Inventor 2010 Advanced Assembly Modeling Inventor 2010 Advanced Assembly Modeling builds on the skills acquired in the Inventor Introduction to Solid Modeling and Advanced Part Modeling courses to take students to a higher level of productivity creating and working with assemblies in Inventor. In this course, we begin by discussing the concept of Top-Down Design for assembly creation. Planning the assembly using the top-down design  more...

Inventor 2010 Advanced Part Modeling ...or importing data, and the Engineera ™s Notebook for communicating information. The course also covers some miscellaneous drawing tools such as custom sketches symbols, working with title blocks and borders, and documenting iParts. With an understanding of these tools, students can begin to streamline the design and documentation process. You can get a complete list of other Autocad  more...

Inventor 2011 Advanced Assembly Modeling Autodesk Inventor 2011 Advanced Assembly Modeling builds on the skills acquired in the Inventor Introduction to Solid Modeling and Advanced Part Modeling courses to take students to a higher level of productivity when creating and working with assemblies in Inventor. This guide begins by discussing the concept of Top-Down Design for assembly creation. Planning the assembly using the top-down  more...

Cross Cultural Communication Skills ...ur communications a Establishing message feedback a Communicating non-defensively Translating Across Communication Styles Identifying the four communication styles a Recognizing your style and the style of others a Strengths and blind spots of each style Bridging communication styles a Adapting your own approach to close communication gaps a Being flexible without  more...

Communicating Across Cultures Increasingly, businesses around the world have become more interconnected, and companies have to think more globally in order to succeed. Despite economic ties with foreign nations, countries can be ill-prepared for doing business abroad, lacking the knowledge and sensitivity to adjust their business behavior to different cultural contexts. This course will provide you with strategies to  more...

Leading with Excellence Series 1) Your Role as a Leader 2) Planning and Delegating Effectively 3) Understanding and Motivating Diverse Personalities 4) Developing, Communicating with, and Motivating your Team 5) Understanding and Handling HR Issues 6) Managing Employee Performance; Progressive Discipline 7) Goal-Setting and Decision-Making  more...

Adapting Your Style ...s and sizes, and what works for one employee (in terms of communicating, motivating, giving feedback, etc.) doesna ™t have the same results with another employee. Understanding and a speakinga to different styles will make you a more effective leader. In this program you will assess your personal leadership style and apply and practice tools for building connections with employees,  more...

Pragmatic Business Analysis Acquiring skill for the role of business analyst (BA) or business system analyst (BSA) in a modern software development organization is often left to a on the joba experience, or to chance. The BA role is complex and requires skill in multiple dimensions, including: harvesting of requirements, satisfying business strategy defined by multiple constituencies, and communicating business process  more...

Leadership Foundations ...erall leadership development: Difficult Conversations: Communicating for Results: effectively communicating when the topics are tough, and the situation emotionally charged Coaching: helping individual employees improve their performance Influencing for Results: getting others to work with you when you have no direct authority or control over them Managing Change: proactively  more...

Difficult Conversations - Communicating for Results ...g this challenge is crucial to the health of a business. Communicating for Results gives participants a third option - approaching difficult conversations well so that they preserve their relationships and deal with the tough issues. Communicating for Results enables organizations (by enabling individuals within those organizations) to leverage interpersonal skills as a path to improved  more...

Communication Training ...Colleagues and Subordinates Identify guidelines for communicating with colleagues Take steps to apologize to subordinates Use appropriate steps to refuse subordinates requests Dismiss a subordinate Unit 6: Communicating with Customers and Vendors Respond to customer complaints Reject a vendor contract without rejecting the vendor Address a complaint to a  more...

Business Etiquette ...lirting, office romances and sexual harassment Unit 3: Communicating in the Workplace Introduce people properly Be an effective conversationalist Handle conversational faux pas Follow meeting protocol and etiquette Unit 4: Etiquette in Communication How to be professional and courteous on the telephone How to compose professional emails Writing guidelines to  more...

Setting C-level Business Appointments The 'X2 Way' ...ut what cures it Develop your own Call to Action for communicating the Business Reason to Meet Not use 1st Party references and why Use 3rd party validations that make Business Sense Turn sales appointment Objections into a sales appointments with the help of the X2 Scenario Busters sales objection web tools and audio CD s Execute a Sales Skill Training Program that has a  more...

Moving Up to Supervisor ...ritical skills of planning work, leading their group, and communicating with their employees, their colleagues and their manager. Learning these skills can have a tremendous impact on an organization s productivity. How you will benefit from this program: You will understand the scope and nature of the supervisory position You will learn some ways to deal with the challenges of the role You  more...

Certificate in Applied Project Management Days ...n a final presentation to the class Access to e-mail for communicating with team members and staff Students should expect to take five quizzes throughout the course. Students must maintain a cumulative average of 70% Find out what others have to say Thousands of people have taken advantage of Boston University's Project Management Certificate Programs. See what some of these  more...

Making Your Ideas Theirs Advanced Communication Strategies ...communicating with others, do you get the results you want? Whether presenting to an audience of thousands, conveying information to a team, or delivering a difficult message, communicating effectively is one of the most powerful skills for achieving your objectives. Yet masterful communication goes beyond simply crafting a clear message or practicing active listening skills. This course shows  more...

Situational Leadership - Twelve O Clock High This advanced film case study has been used by hundreds of thousands of leaders to powerfully advance their skills in diagnosing, adapting and communicating all in a dynamic workshop setting. At one level, Situational Leadership is used as a lens to analyze the performance of a work group and their leadership. At a more pragmatic level, the focus is on helping learners to grow skillful and  more...

Advanced Communication Skills ... Advbanced Communication Skills Workshop For many of us, communicating with others is a hit and miss affair. With some people, you may feel you have no communication problems. With others, you may feel like you're never really "getting through". This seminar will equip you with the skills you need to communicate more effectively with others both one-on-one and in group settings. Employees of  more...

Email Etiquette and Business Writing Training ..., Workplace Email Guidelines, Email Clarity and Courtesy, Communicating Electronically at Work. Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and two-day formats. For a full course outline, free resources, fee schedule, and company information, visit us at  more...

Cross-Cultural Communication Skills Course ...mmunication Skills Training, Cultural Awareness Training, Communicating Across Cultures, Intercultural Communication, Intercultural Communication Skills Training, Effective Cross-Cultural Communication Skills Training, Cultural Savvy Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and  more...

Executive Cross-Cultural Communication Skills Course ...mmunication Skills Training, Cultural Awareness Training, Communicating Across Cultures, Intercultural Communication, Intercultural Communication Skills Training, Effective Cross-Cultural Communication Skills Training, Cultural Savvy Business Training Works, Inc. offers onsite training workshops, seminars, and classes for groups. Our courses are designed for one-hour, half-day, full-day, and  more...

Exploring Social Styles and Motivators ... Apply techniques for increasing your effectiveness when communicating with all types of customers. Identify your own social style and be able to flex as appropriate. Activities Activities include discussion of the characteristics of social styles, Names for Social Style worksheet, Social Styles self-assessment, and application of the learning to the job. Materials All files  more...

Communicating Effectively ...Communicating Effectively Overview How do you make sure that the customers are receptive to us? Approach each interaction with the right mindset AND with a strong set of communication skills — presence, listening, questioning, relating, and checkbacks. Customers expect to be heard. Customers expect to be dealing with a competent, knowledgeable rep. Customers expect you to be  more...

Gateway Leadership Certificate Program ... make up the Gateway Leadership Certificate: Module 1: Communicating With Influence, Building Successful Interpersonal and Team Communications (3 days) The single most critical skill for leaders is their ability to communicate effectively and influence others. This module develops skills needed to lead staff and build team dynamics which drive long-term enterprise success. The module  more...

The Business Analyst s Crash Course ...rehensive and unambiguous Business Requirements Document, communicating the needs of the business to users and to the technical team Use UML 2 the current industry OO standard  - in preparing business requirements and diagrams. Create requirements documentation that can be used as the basis for customized development, maintenance of existing systems and/or as selection criteria for  more...

Gathering and Documenting User Requirements with Use Cases ... makes them well-suited as a source of test cases and for communicating with both business stakeholders and developers. Use Cases are a central aspect of iterative development methodologies such as IBM s RUP and Microsoft s MSF. The Use Case approach improves outcomes by providing effective solutions to challenges such as: Inexperienced BAs are often unclear about what level of  more...

Business Writing for Results ...Communicating in writing is a skill that can greatly enhance your business dealings. With the spread of email as a business communication tool, writing effectively has become even more important. This comprehensive seminar covers the basics of written communication (style, grammar, punctuation) as well as more advanced techniques like the writing persuasively and choosing the best communication  more...

Certificate in Applied Project Management Evenings ...n a final presentation to the class Access to e-mail for communicating with team members and staff Make payment in full Students should expect to take five quizzes throughout the course. Students must maintain a cumulative average of 70% Find out what others have to say Thousands of people have taken advantage of Boston University's Project Management Certificate Programs. See what  more...

Communicating & Presenting for Management Success Your ability to communicate with individuals and with small and large groups is crucial to your success. This 3-day course will give you the skills and confidence to listen, give praise and negative feedback, run meetings effectively, and deliver clear messages to any audience. You will have several opportunities to be videotaped and to see and hear yourself in action.  more...

Communicating with Influence Building Successful Interpersonal Team Communication Individual and team success depends upon the ability of individuals to communicate with others and be understood. The communication skills covered in this course are required to successfully exploit individual and group potential, focus a team s efforts, maximize creativity, influence another s thoughts and actions, and continually improve quality and productivity.  more...

Managing Project Communication Managing project communications is one of the most important duties of a project manager. Project managers must keep project owners, team members, management, subcontractors, and others informed of project status, while constantly evaluating where the project is and where it is going. This course helps project managers assess their project communication needs, plan for meeting those needs, and  more...

Unlock the Leader Within: Managing People Effectively ...orting principles and skills of: self-esteem, listening & communicating, feedback & inquiry, and interpersonal and intrapersonal dynamics. Engaging presenters/facilitators incorporate interactive exercises, lively discussion, dynamic presentations, powerful visual aids, and an information-packed participant manual. Extensive attention is paid to applying the subject matter content to the  more...

Handling Challenging Conversations Handling Challenging Conversations - Working Through Conflict Everyone knows that from time to time, we are required to have some difficult, challenging conversations with others. It goes with the territory. But let s be honest, most of us would rather not have those conversations. Most of us are good at avoiding or waiting until things are at a crisis point then the conversation does not go  more...