Online Communicating eLearning - Training Resources

Communicating with Power: Resolving Conflict This course covers the basic types of and responses to workplace conflict and discusses general guidelines for integrating conflict resolution into the culture of organizations.The student will have access to this course for 1 year. This self-directed course can be completed within 90 days or sooner depending on time and learning capabilities of the student. This is not for a beginner. For PC  more...

Trade Secrets & Their Protection Protecting trade secrets is more important than ever today, as companies look for ways to get ahead and stay ahead of the competition. Prudent companies are recognizing the need not only to protect their own confidential business information as trade secrets, but also to guard against the misappropriation of others` trade secrets. Trade Secrets Protecting trade secrets is more important than ever  more...

Presentation Skills for Librarians This course will focus on the area of presentation skills for librarians. Students will learn how their organization and presentation of information, as well as presentation of themselves, affect the audience s receptiveness. Presentation Skills for Librarians This course will focus on the area of presentation skills for librarians. Students will learn how their organization and presentation  more...

NETS`S - National Education Technology Standards for Students This course prepares students for meeting the widely adopted National Education Technology Standards for Students. The course completion is set for 90 Days but the student can take less or more time to complete (1 year max). A course designed to prepare students for the NETS*T certification standard. The ISTE National Educational Technology Standards for Students (NETS?S), developed by the  more...

Learn Spanish On-line From Live Instructors! - "Beginning Spanish 1" ... that you get the attention you need to meet your goal of communicating in Spanish. There are many options available:Scheduled group classes We all know that learning is more effective when it takes place in a group. Interacting in a group helps to motivate and brings out the personal best in each student. That?s the reason why we assign a group to all of our students according to their level.  more...

Health Care Reporting and Presentations ...is is a complete and comprehensive course on creating and communicating health care information in a clear, concise presentation form. This 6-week course will prepare you very well to communicate with your supervisors, board members, and peers. You will review the basics of who, why, and HOW of effective reporting and presenting. In brief, it covers: Reviewing the Basics: ? What?s My Message?  more...

Compensation Training & Certification Program Learn the basics of Compensation and earn a "Fundmentals of Compensation" certificate. This self-paced course qualifies for 4 hours of PHR/SPHR re-certification credits and can be completed either at one time or over several sessions. Our "Compensation Training & Certification Program" course provides the details for establishing, maintaining, and evaluating an effective Compensation Program.  more...

Client/Server Development and Remote Data Access in Visual Basic ...ss database. The second section introduces the student to communicating over the Internet with TCP/IP by creating simple server and client Visual Basic applications that utilize the Winsock control. The final project section builds on skills learned in the first two sections to create a server application that accesses a database and fulfills requests to a remote client. This course puts an  more...

Working with Your Customer s Key Players Strong customer relationships are essential for long-term sales success. In this course, you'll learn about the second major component of the Strategic Account Sales (SAS) approach--communication. You'll start by learning about developing coach relationships in your target account. A vital part of your sales effectiveness depends on finding contacts at target accounts that can become part of an  more...

Gaining Access to Key Personnel at Your Target Accounts In this course, you'll learn about the second major component of the territorial account sales approach: communication. You'll start by learning about coaching relationships. A vital part of your sales effectiveness depends on finding a key contact in each target account that can become your internal coach for the sales process. Then, you'll learn about gaining access to the right level at your  more...

Communicating in Sales Teams ...ation barriers and how to use nonjudgmental language when communicating with your team members.The course will provide information on how to make your sales team meetings more effective by showing you how to create focused agendas and successfully facilitate discussions. Finally, you'll learn about various types of written communication and their appropriate use in certain situations. You'll  more...

Sales Communications Foundations ...d stirring the emotions of your prospective customers and communicating the supporting facts that will lead to greater sales success. "Sales Communications Foundations" will help you to understand the fundamentals of interpersonal communications. More importantly, it will help you to understand how these foundations of interpersonal communications impact your sales communications. This course  more...

Telesales Communications ...for this effect by introducing you to the fundamentals of communicating over the phone and how to sell most effectively over the phone. In this course, you will learn how to use the telephone to achieve personal sales success. You will be given techniques that will guide your actions. You will be given strategies that will help you compensate for the telephone's lack of nonverbal cues. Since  more...

Recovering from Business Crises ...aged. Now it's time to move on. The first steps deal with communicating--to your employees and to the outside world. How and what you communicate can have significant repercussions. Miscommunication, or misleading communication, can actually lead to another kind of crisis. With the right intentions and actions, your communications can help to establish trust and convey the message that your  more...

The Coaching Skillset ...ert to what both "sides" of the conversation are actually communicating--verbally, visually, and vocally. The first requirement for a successful coaching conversation is rapport, once that exists, the coach is better placed to discover the facts, opinions and feelings of the coachee's situation; only by establishing the present position of the coachee are you able to move forward. Additionally,  more...

Facilitative Fundamentals Tools and Techniques ...the same thing. Once you've explored the various means of communicating, it's time to take on the challenges of facilitating getting everyone to speak openly and honestly, in an organized manner that is clear and respectful of the other participants. And, don't forget to listen for the things participants are not saying. You will also discover techniques to help with the ever-challenging task  more...

Facilitative Tools and Formats Offering Options Looking for some alternatives to the standard work group format? Need to take a different approach to getting a problem resolved? Want to hold a meeting and no one's in the office? If any of these situations sound familiar, this course will provide you with some choices to meet your needs. In this course, you will explore alternatives to the standard one-facilitator group meeting or work session.  more...

Managing Contingent Workers Contingent workers (on-call workers, independent contractors, workers provided by contract firms, and temporary help agency workers) are different than permanent employees in their expectations, roles, commitments and legal status. That means you need to manage them differently than you do full-time, core employees. This course will examine various aspects of successfully managing contingent  more...

The Art of Global Communication ...he content of what you are saying. Of course, when you're communicating on a global scale, you need to be sure that what you're saying--and the way you say it--will not cause offense to your cross-cultural audience. In this course, you'll find out more about the cross-cultural communication process, and consider body language, gestures, and active listening. You will also examine different  more...

Effective Telephone Techniques This course provides the learner with critical information about making a good impression when communicating over the telephone. It emphasizes the importance of good telephone etiquette, offers tips for building trust over the telephone, and discusses important non-verbal actions that are present in most telephone interactions. Additionally, it helps the learner make the most out of technology  more...

Team Feedback A Guide Teamwork is playing an increasingly significant role in the majority of today's top companies. This is based on the assumption that working in teams leads to better business performance. In that case, you must ensure that team performance is managed effectively--feedback being of crucial importance. Feedback about how the team is performing, how individuals are contributing to the team's  more...

Connecting and Communicating Believe it or not, you are a born negotiator. Every day you deal with people in some way. Basically, negotiation is a means of getting what you want from others. Unfortunately, other people don't always respond in the way that you want them to and your desires may go unfulfilled. Have you ever found yourself in this situation, wondering what went wrong, why your appeal fell by the wayside? Dale  more...

The Dynamics of Interacting "The ability to make people believe in you and trust you is one of the few absolutely fundamental qualities of success." To make such a statement, John J. McGuirk was probably inspired by a direct experience that he had in dealing with other people. Based on your own experience, would you agree that interacting with others is connected to success? Think of a time when you got the results that you  more...

Available Presentation Resources This course is about making effective use of resources that can take the pressure off you--visual aids, questions, and making a team presentation. Visual aids are overused, and presenters are overdependent on them. You need to know what visuals are available to you, and be able to determine which one suits a particular need. You need to know what makes a successful visual. Finally, you need to be  more...

Intellectual Property and Proprietary Rights ...ighted brands or trade secrets, confidential, while still communicating the organization's identity or ideas to internal and external customers. But how does management perform this function effectively while keeping the law on their side? This course introduces management to the essentials of intellectual property and proprietary rights. It includes introductions to current copyright,  more...

Communication Business Etiquette ...soon should you do it? Is e-mail the method of choice for communicating all your ideas, or is another way better? How important is your tone of voice when dealing with a customer? All these questions are a matter of etiquette. How you communicate--in person, over the phone, electronically, and with customers--has a direct effect on how people treat you, on whether you sell your idea or product,  more...

The Mechanics of Communicating Effectively Your voice, your ability to listen, and your body language are your three vital communication tools. However, because they are given at birth they are often taken totally for granted. People mistakenly believe that because these tools are in constant daily use that they are already the best they can be. However it is possible to improve the quality of these communication essentials, and this  more...

Communicating for Results For many people, success in the workplace depends on their abilities to influence others to take a particular course of action. This course gives a practical demonstration of how to communicate for best results in three common, but sometimes difficult, situations. Firstly, you will learn the communication skills required to ensure the collaboration and cooperation of your colleagues and peers when  more...

Communicating for Contacts Although the old adage, "It's not what you know but who you know that counts" is not a firm basis on which to build your career, it is true that your ability to build relationships with influential people both inside and outside of your company has definite benefits. You know the importance of creating a good impression and raising your profile with those who can have a positive impact on your  more...

Avoiding Grammatical Errors in Business Writing Grammar: the very word strikes terror into the hearts of learners everywhere. For many people, it recalls the most difficult or most boring classes they can remember from childhood. Yet using correct grammar is one of the key skills for any business writer. Poor grammar skills interfere with communicating a clear message; moreover, they may suggest that the writer is careless and perhaps  more...

Asserting Yourself Professionally Do you sometimes wonder if your professional style is too passive-hesitant and weak? Or do you find yourself acting too aggressively toward your co-workers or subordinates--too critical and overbearing? Do you wonder if there is another professional style that might be better for you? If you answered yes to any of these questions, it's a good time to learn to be an assertive business professional.  more...

Assertiveness from Inside to Outside Do you sometimes wonder if there's a way to alter your professional style--to change yourself from the inside out? Do you believe there may be strategies you could use to develop a more assertive professional style? Do you want to learn about strategies that can help you interact assertively with others in the workplace? Now is a good time to enhance your professional assertiveness skills if you  more...

Handling Conflict No one can complete a working career without experiencing conflict, so it is essential for you to handle this conflict in the most effective way. To handle conflict well, you need to build a repertoire of techniques. These techniques require you to behave differently from your natural instincts at times. Therefore, a good starting point is to establish what your instinctive approaches to conflict  more...

Organizational Communication - The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,  more...

Organizational Communication - Communicating in the Workplace Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate  more...

Advanced Business Communication - Effective Business Communication The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity,  more...

Communicating to Get Results When you want something done, you have to either do it yourself or see to it that someone else does it. As adept as you may be at multi-tasking, there will be times when you'll need a colleague's help or buy-in to perform a task. But how can you effectively achieve results without any formal authority within the organization? Communication is the answer. Through the effective use of the various  more...

Effectively Communicating in Teams Teams rely on the participation, input, and opinions of all team participants. Learning to speak up and encouraging others to open up are important to a team's communication. Giving and receiving feedback gracefully is another critical part of communicating with team members. Without effective feedback, little will be accomplished. Effective team communication skills don't just happen. In this  more...

Project Leadership - Communicating Within a Project Team ...Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an  more...

Eliciting Requirements ...? "drawing out" ? of system requirements. This is done by communicating with users, customers, and any other stakeholders in the development of a system. It is a pivotal knowledge area of business analysis and, as such, the business analyst must be able to elicit requirements that are complete, clear, correct, and consistent. In this course, learners will examine the preparation tasks,  more...

Communicating and Implementing Requirements ...uirements analysis and documentation phase by presenting, communicating, and gaining approval of the requirements from project stakeholders. Once this solution design is agreed upon, the business analyst assists with detailed design work, testing and quality assurance activities, and supporting solution implementation. This course will explore methods of creating a requirements communication  more...

Becoming a Manager Leading and Communicating Employees want decisive leadership from their managers. Organizations, too, need their managers to be clear about their objectives, and how their teams can achieve them. As a new manager, it is important that you understand that leadership is about giving direction, but it is also crucial that you realize that it also involves trusting and empowering your staff. You will undoubtedly have been very  more...

The Communication of a Shared Vision ... a vision cannot be denied. Neither can the importance of communicating that vision to the people responsible for supporting it. Communicating your vision gives purpose and meaning to the work that people do, and pursuing and accomplishing that vision with a sense of integrity builds trust in you as an individual and as a leader. This course will teach you how to communicate a shared vision and  more...

Leading by Enabling ... common aspirations, improving your interpersonal skills, communicating your passion, and making your vision tangible. You will understand the importance of developing shared goals and integrative solutions while building relationships based on trust. Finally, you'll discover how you, as a leader, can foster critical-thinking skills in your employees. You'll discover how to get people to  more...

Communicating with Power and Confidence Do you want to be an effective and powerful communicator? Do you want to take charge, welcome responsibility and view challenge as an opportunity? In today's workplace, when administrative support professionals talk, supervisors listen. They have been empowered and given many managerial responsibilities. They can now work alongside rather than as subordinates to their managers. They no longer only  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...ntained in the IP packets at each stage of the process of communicating with the Internet by using NAT. Add the Network Address Translation (NAT) protocol by using the Administrative Tools menu. Add an interface to NAT by using the shortcut menu. Configure an application on a NAT network by using the shortcut menu. Enable the NAT addressing component by using the shortcut menu. Enable the  more...

Windows 2000 Network Infrastructure Admin --Part 5 Enterprise Mgmt ...ntained in the IP packets at each stage of the process of communicating with the Internet by using NAT. Add the Network Address Translation (NAT) protocol by using the Administrative Tools menu. Add an interface to NAT by using the shortcut menu. Configure an application on a NAT network by using the shortcut menu. Enable the NAT addressing component by using the shortcut menu. Enable the  more...

Introduction to the Internet and World Wide Web Course Overview This course provides Internet and Web users with the knowledge and skills required to select an Internet connection type and Internet Service Provider (ISP), locate and retrieve information on the Web, and communicate with others via the Internet. An overview of the Internet and its services, business uses of the Internet, and Internet security concerns will be covered. In  more...

Exchange Server 5 5 Design Implementation - Part 1 Course Overview This is the first course in a six part series that will provide participants with the knowledge to install, configure, administer and troubleshoot Microsoft Exchange Server 5.5 in single-site and multiple-site environments. L earn To: Identify the features of shared-file messaging systems and client/server messaging systems. Identify the core and additional  more...

Exchange Server 5 5 Concepts and Administration - Part 2 ... the various RPC methods with the mechanisms they use for communicating with an Microsoft Exchange server. Configure the order of protocols RPCs use to connect from a Windows NT or 95 client to an Microsoft Exchange server. Identify the tasks that can be performed by using the System Policy Editor. Add a system policy template file to an Exchange server. Create a policy file that defines  more...

Outlook 2000 Fundamentals ...rosoft Exchange Server and over the Internet. Unit 2: Communicating with Outlook 2000 Messages Duration: 2 - 3 Hour(s) Identify the features of the Inbox Interface. Send a message where the address, subject and message are entered by typing text. Check the spelling in a message. Address a message to individual and multiple recipients by using the Global Address List and  more...

Visual Basic 6 0 Designing Implementing Desktop Applications - Part 4 Course Overview This is the fourth course in a five part series that will provide students with the knowledge to write a Microsoft Visual Basic-based application that accesses data from a database. In this course, students will learn to use ActiveX Data Objects to access and manipulate data sources. This course also addresses advanced database issues, such as data integrity and referential  more...

Consulting Skills Building Consulting Relationships ...age any resistance to consultants they display. Unit 2: Communicating with Consultants (0.5 - 1 hour) Match the primary communication styles with their secondary communication styles. Identify the guidelines for communicating with a consultant. Follow the guidelines for communicating with a consultant.  more...

Diversity Diversity in the Workplace ...cultures. Facilitate communication on a deeper level by communicating across cultures and promoting inclusion. Audience: This course applies to all individuals in an organization. Deployment: e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs HRCI credits: 3 Hours Language Options: US English Total Learning Time: 2 hours  more...

Project 2000 Fundamentals Course Overview As the first in a two-part series, this course will provide learners with a foundation for using Project 2000. Learners will be given a thorough overview of the features of Project. Learners also will be taught how to create, communicate and track a Project plan. L earn To: Identify the uses of the new features in MS Project 2000. Create a project file. Create and  more...

Strategic Sales Gaining Access to the Executives In Strategic Selling - Gaining Access to the Executive, you will learn how to understand an executive's goals and priorities, gather information about your prospect's needs, and prepare yourself to contact an executive. You will also learn how to initiate contact with your executive prospect and get past the gatekeepers in order to talk directly with the executive. Finally, you will learn to work  more...

Balanced Scorecard Measuring Business Objectives ...al Learning Time: 2 hours Objectives: Unit 1: Communicating the Balanced Scorecard (0.5 hours) Identify components to consider when developing a communication plan. Sequence the steps for incorporating a balanced scorecard into an organization. Unit 2: Sustaining the Balanced Scorecard (0.5 hours) Identify the critical success factors that support effective use of a  more...

Self Development Developing Rapport Through Communication ... Adapt to the receiver while communicating. Identify qualities that help you make a positive first impression. Identify guidelines for writing effectively. Encourage others to communicate with you. Identify methods of enhancing your credibility.  more...

Time Management Overcoming Challenges ...perwork. Follow guidelines for communicating. Identify steps to follow to develop focus. Audience All employees in an organization who need to learn overcome challenges that keep them from managing their time effectively. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs  more...

Career Development Professional Networking ...in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and the steps for choosing a mentor or coach. Learn To Use steps of the process for networking effectively. Differentiate  more...

Project Leadership Series The Project Leadership Series includes the following courses: Project Leadership: Leading the Project Team Project Leadership: Communicating Within a Project Team Project Leadership: Overcoming Obstacles To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Organizational Communication Series The Organizational Communication Series includes the following courses: Organizational Communication: The Fundamentals Organizational Communication: Communicating in the Workplace Organizational Communication: Managing Communication To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Etiquette Series The Business Etiquette Series includes the following courses: Business Etiquette: Office Protocol Business Etiquette: Communicating in Today a a s Workplace Business Etiquette: Business Functions and Travel To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Cross Cultural Business Comm Understanding Cultural Differences ...olume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained. Learn To Identify examples of cultural values. Select ways to help someone overcome culture shock. Identify examples of how gender differences affect communication. Choose the correct definition of  more...

Emotional Intelligence Developing Emotional Intelligence Skills ... State facts and use paraphrasing when communicating with others. Identify two dangers of nonverbal communication. List the ways to assert yourself without being antagonistic. Apply guidelines that will enable you to be assertive. Apply the LISTEN process when providing constructive  more...

Advanced Interpersonal Communication Building Relationships ...us communication styles and offers techniques to use when communicating with them. Learn To Interact with an individual who displays a specific primary communication style. Identify the four types of secondary communication style. Interact with an individual who displays a specific secondary communication  more...

Advanced Interpersonal Communication Communicating with Co-Workers ...Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn To  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture ...Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this program. Learn To  more...

Communicating w Difficult People Working with Difficult Employees ...Communicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better  more...

Communicating w Difficult People Handling Difficult Co-Workers ...Communicating with Difficult People: Handling Difficult Co-Workers offers the student information on how to define difficult co-workers, cope with their difficult behavior, and resolve conflict caused by the negative behavior. The program describes the proper methods to address each difficult personality type, the appropriate techniques to use to cope with and manage difficult behavior, and the  more...

Communicating w Difficult People Communicating with Your Manager ...Communicating with Difficult People: Communicating with Your Manager offers the student an overview of the information required to identify a difficult manager, approach a difficult manager, and confront difficult manager behavior. The program describes the proper methods to interpret difficult personalities, the various options to cope with a difficult manager, and the appropriate steps to  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills ...se barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the guidelines for building trust. Listen actively by paraphrasing a speaker's message. Follow the steps for providing positive feedback when communicating cross-culturally. Identify the steps for overcoming conflict when actions and expectations do  more...

E-mail Etiquette Using E-mail to Communicate Successfully ...cessfully gives students an overview of the essentials of communicating via e-mail. The program covers how to take advantage of both the header and text box when creating an e-mail message, the benefits of considering your recipient, how to manage e-mail volume, and the importance of following netiquette guidelines. The program focuses on how to write an effective subject line, the best way to  more...

Organizational Communication The Fundamentals ...basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively, recognize appropriate situations for motivational methods, and develop leadership habits. Learn To Apply  more...

Organizational Communication Communicating in the Workplace ...Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate effectively using technology.  more...

Excellence in Service Solving Customer Problems ...al Learning Time: 2 hours Objectives: Unit 1: Communicating With Customers (0.5 hours) Identify key characteristics of Drivers. Identify key characteristics of Influencers. Identify key characteristics of Steadies. Identify key characteristics of Conventionals. Identify key suggestions Drivers should heed when interacting with individuals of all behavioral styles.  more...

Excellence in Service Communicating With Customers Virtually ...Communicating with Customers Virtually, you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail. Learn To:  more...

Call Center Mgt Measuring Quality Performance ...onally, the program provides students with guidelines for communicating with executives. By applying the information in this program, the student will be able to establish service goals, identify areas for attention, and communicate effectively with executives. Learn To Identify guidelines for presenting a positive company image to your customers.  more...

Call Center Mgt Managing Motivating Your Staff ... employee stress as well as guidelines for motivating and communicating with employees. Additionally, the program provides students with processes and guidelines for evaluating employee performance and establishing monitoring programs. By applying the information in this program, the student will be able to reduce turnover, motivate employees, and establish a fair and accurate monitoring  more...

Sexual Harassment Preventing Sexual Harassment Claims ...policy. Identify opportunities for communicating a sexual harassment policy to employees. Identify who should communicate a sexual harassment policy. Simulation Overview: In this simulation you are a member of a team putting together a sexual harassment policy for Icon. Recently, an employee in the  more...

Workplace Aggression Defusing Aggressive Situations ...portant factor when trying to prevent violence. Unit 2: Communicating to Prevent Violence (0.5 - 1 hour) Follow three guidelines before meeting with an aggressive employee. List communication techniques you should use when addressing an employee who behaves aggressively. Follow the six steps for meeting with an employee  more...

360-Degree Feedback Experiencing 360-Degree Feedback ...formation provided in 360-degree feedback, guidelines for communicating disagreement about the feedback, and steps for developing an improvement plan. Learn To Identify the types of information that should be covered in 360-degree feedback. Identify the characteristics of effective 360-degree feedback programs.  more...

Leadership Development Leading the Way ...uss the company's mission statement and vision. Unit 3: Communicating with Followers (0.5 - 1 hour) Understand why the follower is a critical part of the leadership process. Communicate effectively with followers. Use effective listening skills. Empower and motivate your followers.  more...

Managerial Leadership Creating a Vision ...lete when drafting a vision statement, and guidelines for communicating the vision. In addition, this program provides steps for setting goals that are aligned with an organization's vision. Learn To Choose questions to answer when defining your organization's vision. Identify steps for writing a vision statement.  more...

Succession Planning Setting Up a Succession Planning Program ... Identify guidelines for effectively communicating your succession plan. Identify types of training requirements. Identify alternative approaches to training managers on your succession plan. Identify guidelines for advising managers on succession planning employee relations issues.  more...

Business Problem Solving Problem Solving Teams ...ides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be able to conduct an effective team meeting, motivate team members, and communicate effectively. Learn To Match problem-solving barriers to their solutions.  more...

Employee Performance Managing Difficult People ... work with the team members to find a solution. Unit 3: Communicating with Difficult People (0.5 - 1 hour) Communicate clearly with a difficult person. Identify communication barriers. Use non-verbal aspects of communication effectively. Understand how emotions can be detrimental to communication.  more...

Conducting Meetings Effective Meeting Communication ...ive. Build a positive climate when communicating. Simulation Overview: In this simulation, you will be meeting with Janet Porter to discuss the process of communicating during meetings. Through your questions, you will learn about the differences between positive and negative meeting climates, as well as how to build a  more...

Managing Performance Overcoming Performance Appraisal Challenges ...l Learning Time 2 to 4 hours Objectives Unit 1: Communicating Regularly with Employees (1 - 1.5 hours) Use interpersonal skills to communicate effectively with an employee. Recognize the steps of the STATUS acronym. Given a six-step process, conduct a status meeting with an employee. Identify  more...

Coaching Communicating with Employees ...Communicating with Employees, you will learn how to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when confronting  more...

Negotiating The Negotiation Process ...gotiation and apply the negotiation guidelines. Unit 2: Communicating During a Negotiation (0.5 - 1 hour) Apply guidelines that will enable you to facilitate effective communication during a negotiation. Identify barriers to communication you may encounter during a negotiation. Take appropriate actions if you are unclear  more...

Managing Change Implementing the Change Process ...sion. Identify the guidelines for communicating a change vision. Communicate a change vision. Simulation Overview: You will meet with Icon a a s District Sales Manager. She will ask you a number of questions about how to develop change visions and how to communicate those visions to employees. Unit 3: The Change  more...

Managing Change Overcoming Change Obstacles ...g skills. Identify guidelines for communicating change effectively. Identify guidelines for controlling the information in the grapevine. Simulation Overview: You will meet with two of Icon a a s District Sales Managers. Your goal will be to communicate information regarding a new expense reporting system that will be  more...

Managing Change Managing Yourself Through Change ...ginnings phase and what guidelines you should follow when communicating during this phase. Learn To Identify the three types of personal change profiles. Identify people a a s needs during the endings phase of transition. Identify people a a s needs during the exploration phase.  more...

Organizational Crisis Mgmt Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for  more...

ISO 9001 2000 The Auditing Process ... plan. Identify considerations for communicating with the areas to be audited. Identify factors to consider when developing an audit schedule. Identify features of an audit checklist. Develop an opening meeting agenda Simulation Overview: In this simulation,  more...

Organizational Crisis Mgmt Resolving Crises in Organizations ...lling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media, providing clear guidelines on overall approach, handling of apologies, guidelines for Initial Holding Statements, and how to best deal with  more...

Team Conflict Overcoming Conflict with Communication ... Team members who need to learn to overcome conflict when communicating with other team members. Deployment Options e-Learning Accreditation NASBA credits: 3 CPE Credits CEU credits: 0.30 CEUs Language Options UK English Total Learning Time 2 to 4 hours Objectives Unit 1: Understanding Communication (0.5 - 1 hour) • List in order  more...

Team Participation Team Communication ...ronment Use the TRUST acronym when communicating. Simulation Overview: In this simulation, you will be meeting with Icon International's Regional Vice Presidents of Sales and the Customer Service Manager. You will be addressing a recent communication breakdown between the sales personnel and the customer service  more...

Virtual Teams Communicating Effectively ...Communicating Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To  more...

Cross-Functional Teams Cross-Functional Team Development ...ation. Identify the four steps for communicating outside of meetings. Identify the seven steps for facilitating a team meeting. Facilitate a team meeting. Simulation Overview: In this simulation, you will be meeting with Monica Washington, Icon's Sales Manager, Terry Jones, the  more...

Excellence in Service Series The Excellence in Service Series includes the following courses: Excellence in Service: Fundamentals for Employees Excellence in Service: Solving Customer Problems Excellence in Service: Working with Upset Customers Excellence in Service: Communicating with Customers Virtually Excellence in Service: Creating an Exceptional Service Environment Excellence in Service: Establishing Service  more...

Communicating with Difficult People Series The Communicating with Difficult People Series includes the following courses: Communicating with Difficult People: Working with Difficult Employees Communicating with Difficult People: Handling Difficult Co-Workers Communicating with Difficult People: Communicating with Your Manager To review individual course descriptions, please return to the previous page and select the desired  more...

Advanced Interpersonal Communication Series The Advanced Interpersonal Communication Series includes the following courses: Advanced Interpersonal Communication: Building Relationships Advanced Interpersonal Communication: Communicating with Co-Workers Advanced Interpersonal Communication: Communicating to Build a Positive Culture To review individual course descriptions, please return to the previous page and select the desired  more...

Coaching Series The Coaching Series includes the following courses: Coaching: Building Relationships Coaching: Applying the Coaching Process Coaching: Communicating with Employees To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Virtual Teams Series The Virtual Teams Series includes the following courses: Virtual Teams: The Fundamentals Virtual Teams: Communicating Effectively Virtual Teams: Participating in Virtual Meetings To review individual course descriptions, please return to the previous page and select the desired title(s).  more...

Business Etiquette Communicating in Today s Workplace ...Communicating in Today's Workplace offers the student an overview of how to use etiquette in daily communications and practice etiquette in meetings. The program details how to introduce people and become a good conversationalist. In addition, the program teaches the learner how to apply courtesy in telephone, e-mail, and written communications. Learn To Given a set of guidelines,  more...

Advanced Business Comm Enhancing the Comm Message ...tural communication, how to deal with cultural diversity, communicating through the media, the effective handling of press releases, press conferences, and media interviews. In addition, students will learn about the effective management and communication in times of organizational crises. Learn To To identify guidelines for writing effective e-mail messages. To identify  more...

Executive Level Leadership Change The Executive Leader ...ough a change. Apply guidelines to communicating through barriers. Simulation Overview: In this simulation, you will be meeting with Ronald Spear, Deborah Cowan, and Roger McAllister, three senior-level managers at Icon's Power Systems Divison in Phoenix. You have just been informed that your operations will be merging with  more...

Project Leadership Overcoming Obstacles ...Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders within an  more...

Moving from Technical Professional to Mgr Series Managing Personnel ... types of communication channels. Identify options for communicating your message. Identify barriers to communication. Identify strategies for overcoming communication barriers. Identify guidelines for holding effective team meetings. Identify guidelines for effective team management. Identify factors that contribute to stress and burnout. Identify ways to tackle the  more...

Moving from Technical Professional to Mgr Managing the IT Dept ...the responsibilities of the help desk and its function in communicating downtime. One of Mike's other responsibilities will be dealing with disaster recovery as part of the team that Jennifer Stein, IT Manager, is organizing for the task. Mike is more concerned with his job as help desk manager, whereas Jennifer is more concerned with the issue of downtime and not convinced that there should be  more...