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From 123-CBT Computer Based Training
Interpersonal Communication Communicating Assertively

...Communicating Assertively
Effective communication in the workplace can be a balancing act. If you're too passive, you may have trouble getting others to do what you want. If you're too aggressive, you may turn people off. Getting what you want in the workplace requires a balance of assertiveness without aggressiveness. This course will guide you as you move into a more straightforward and
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Interpersonal Communication Communicating Assertively
