Communicating It

Business Writing Skills This 2 day NLP based Business Writing Skills Training will explore the applications of NLP to Business Writing. Whatever your background or role is, you can benefit from the tools and insights delivered on this course. You will explore powerful communication and rapport building techniques with your reader and will learn how to get the 'right' message accross. This is a course for those who are  more...

What's Your Competent Advantage? Are you experiencing challenges: * Communicating with your team members? * Determining your next career move? * Discovering what really motivates you? * Finding out where you fit within your company? What is your Competent Advantage? may be the program for you! Colette D. Ellis will lead an interactive session in which you ll explore your communication style, personal and professional  more...

Groundbreaking Sales I: Connecting for Results What happened? I did everything right and I still lost the sale. Why are there some people you can t seem to connect with and others who warm up to you immediately? The answer is often tied to the incredible differences that exist between people in their Interaction Styles. An ability to pick up on subtle clues in potential clients can mean the difference between a connection and a cutoff. In  more...

Building an Effecctive Team Full Day Program Different functioning teams Characteristics of team member roles Individual behavioral styles Team behaviors Stages of team development Team evaluation tool to improve team performance Customization available with: Communicating Effectively Efficient Team Meetings  more...

SuperService Objective This workshop provides participants with techniques to deliver the type of excellent customer service that gets noticed. Content Characteristics of SuperService; Making a positive connection with customers; SuperService on the phone; Gathering information from customers; Communicating information and policies; Developing and implementing win-win solutions; Dealing with difficult  more...

Change Management: Navigating the Rapids of Change Objective Participants leave the workshop with a plan for managing a specific change they face on the job. Content Change management process; Types of change; Perceptions of change Preparing for Change; Controlling your reactions; Developing a positive attitude; Getting information about a change; Communicating a change to others; Assessing risk; Handling resistance; Responding to mid-course  more...

Managing Relationships at Work Description This workshop helps participants improve relationships with managers, peers, and staff so that they work more effectively within the organization to accomplish business and department objectives. Content Social Style : Understanding the model; The four social styles; Identifying your own style; Recognizing the style of others; Flexing your style; Identifying relationship challenges;  more...

Creative Problem Solving & Decision Making Objective Participants will leave the workshop ready to apply their new problem-solving skills to a specific problem they face on the job. Content Framing a problem; Determining who to involve in problem solving; Gathering information; Analyzing data; Determining root cause; Developing potential solutions; Creative thinking; Evaluating and selecting solutions; Creating implementation plans;  more...

Moving at the Speed of Change Constant change is one of the most challenging aspects of our contemporary working environment. In order for change to be productive it is essential that it is planned, communicated, and led with a full awareness of its impact on each element of the organization, particularly how it will affect each individual of the team. If your organization or division is about to grapple with change, assist  more...