Communication eBooks

Writing Workshop ...Communication is the transference of thought from one person to another. The effectiveness of that communication is confirmed if the two parties understand the desired message. The three primary methods of communication include seeing, speaking and writing. Good writing is a SKILL that has to be learned. It is like learning to ride a bike or play golf or use a machine. Good writing  more...

Managing Change in the Workplace This self-paced program is intended for everyone expected to lead, manage and implement change. It covers every aspect of managing change, including essential principles, managing stakeholders, dealing with resisters, the role of project management, building effective change teams and more. The participant is also introduced to our unique CHANGE Approach to leading and managing change. As you  more...

Customer Service Training Certificate Program A complete course in Customer Service Training from Basic fundamentals through advanced skills, this complete course offers a single source for all your customer service needs. Each modeule is designed as either a standlone module or as part of a complete series so the student can target their most pressing needs first for maximum benefit. Upon successful completion of the program and the  more...

Self Study Customer Service Training Course ...at will give anyone the skills they need to improve their communication skills, improve customer satisfaction, and increase sales. This course, which covers both basic and advanced skills, will provide training in customer service basics, conflict resolution, and service recovery skills as well as other important concepts. Written is an easy to understand format, this course requires no  more...