Instructor Led Communication Training - Training Resources

OSHA 10 Hour Construction Outreach This OSHA 10 Hour Outreach Training for Construction is Instructor Led training. This OSHA safety class is held in our Denver, Colorado Training Facility. The OSHA 10 Hour Construction Outreach is an introduction course that teaches employees how to recognize hazards on the job site. Students will also learn what specific OSHA regulations apply to the work they perform. This training can  more...

Net Training in Bangalore .NET Technology: OOPS .Net Architecture .Net Framework - Application Development Foundation .Net Interoperability ASP. NET with C#/VB. NET ADO. NET Remoting and Web services Basic XML Basic windows Communication Foundation Basic windows Presentation Foundation Basic Ajax Basic sql server For more information, please email us at info@itie. in or visit us at http://www. itie.  more...

Better Business Letters Seminar ...'s aimed at staff tasked with drafting effective business communication. During our intensive, one-day seminar students will learn: How to express themselves persuasively using plain English and the correct tone. The essential rules of grammar, punctuation and spelling as they apply to business letters. To develop accuracy, brevity and clarity when writing business letters.  more...

Business English & Office Skills - (Effective Business Communication) Our students' favourite course This exciting self-paced programme will teach you how to communicate effectively in business by letter, email and telephone. You'll learn principles of grammar, letter layout, how to structure your CV and many other essential skills. Available at our High Holborn and Notting Hill training centres. Visit www.holborntraining.co.uk for more information.  more...

Tools for a Stronger Team - An LTI Partnership with Habitat for Humanity LTI has teamed with Habitat for Humanity of Wake County to bring you this opportunity for your team to not only give back to the community but also gain valuable skills that will help you work more effectively together. On the Habitat worksite, participants will learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team.  more...

Stress Management Course This one day Stress Management Course is an opportunity to start managing pressure effectively and to develop an awareness of what tips you over from pressure into stress. Stress Management is run by: Katherine Grice and Doug Osborne It's difficult for individuals and companies to acknowledge just how stressful things might be. People want to be seen to be able to cope even in the most  more...

Stress Management Skills Training This one day Stress Management Course is an opportunity to start managing pressure effectively and to develop an awareness of what tips you over from pressure into stress. Stress Management is run by: Katherine Grice and Doug Osborne It's difficult for individuals and companies to acknowledge just how stressful things might be. People want to be seen to be able to cope even in the most  more...

Advanced Presentation Skills Course This one-day course is for people who have considerable experience as presenters, and may well have been presenting for many years and for those who would like to 'freshen up' their presenting style. We will look at the value of preparation - and paradoxically, how the better prepared you are the better equipped you are to change your mind about which option to take when you are up against  more...

Advanced Presentation Skills Training This one-day course is for people who have considerable experience as presenters, and may well have been presenting for many years and for those who would like to 'freshen up' their presenting style. We will look at the value of preparation - and paradoxically, how the better prepared you are the better equipped you are to change your mind about which option to take when you are up against  more...

Train The Trainer Skills Training Impact Factory's flagship two day Public Train The Trainer Course is suitable for all levels of training professional. It can feel really daunting standing up in front of others as the 'expert'. People expect a lot when they go on a course, and a 'run of the mill' training puts people to sleep. Spending two days with us will keep you awake - guaranteed. Our approach to trainer training  more...

Train The Trainer Course Impact Factory's flagship two day Public Train The Trainer Course is suitable for all levels of training professional. It can feel really daunting standing up in front of others as the 'expert'. People expect a lot when they go on a course, and a 'run of the mill' training puts people to sleep. Spending two days with us will keep you awake - guaranteed. Our approach to trainer training  more...

Time Management Course This one day Time Management Course will give you the skills to efficiently and effectively manage your time. You will learn to manage your time in a stress free, well organised way. This time management course provides a whole range of tools and techniques to make managing your time simple and straightforward.  more...

Time Management Skills Training This one day Time Management Course will give you the skills to efficiently and effectively manage your time. You will learn to manage your time in a stress free, well organised way. This time management course provides a whole range of tools and techniques to make managing your time simple and straightforward.  more...

Writing Winning Tenders and Proposals Course The ability to write a winning tender is critical for many businesses. This one-day workshop is designed to be interactive, engaging and fun with tools and techniques to help delegates to write successful tender documents. Delegates will be asked to bring along a real tender or proposal that they have worked on or that they have access to. This will be used as the basis of several  more...

Writing Winning Tenders and Proposals Skills Training The ability to write a winning tender is critical for many businesses. This one-day workshop is designed to be interactive, engaging and fun with tools and techniques to help delegates to write successful tender documents. Delegates will be asked to bring along a real tender or proposal that they have worked on or that they have access to. This will be used as the basis of several  more...

Writing for the Web and Other Media Skills Training This one day Public Writing for the Web Course is for anyone involved in developing or writing for the digital world. The course is designed to help you master the challenges of communicating to an audience electronically and provide you with options for making your copy stand out from the crowd. The overall aim is to help writers build and maintain relationships with unseen (and very  more...

Writing for the Web and Other Media Course This one day Public Writing for the Web Course is for anyone involved in developing or writing for the digital world. The course is designed to help you master the challenges of communicating to an audience electronically and provide you with options for making your copy stand out from the crowd. The overall aim is to help writers build and maintain relationships with unseen (and very  more...

Negotiation Skills Course This one day Public Negotiation Skills Course highlights the skills and qualities we already use, introduces some new ones and hones them all for more effective use in lots of different negotiation scenarios. Sometimes it's 'hard' negotiation, such as negotiating a new piece of work, a salary increase or the price we'll pay for a house, an advertising campaign or a used car. Sometimes it's  more...

Negotiation Skills Training This one day Public Negotiation Skills Course highlights the skills and qualities we already use, introduces some new ones and hones them all for more effective use in lots of different negotiation scenarios. Sometimes it's 'hard' negotiation, such as negotiating a new piece of work, a salary increase or the price we'll pay for a house, an advertising campaign or a used car. Sometimes it's  more...

Personal Impact Course ... is an intensive course that includes key elements of our Communication, Presentation, Assertiveness and Influencing programmes. It's designed to bring these elements together to give you a real experience of the Impact you make and how to make the Impact you want. Starting generally on how 'making an impact' works, we then move on to take a detailed look at how you can improve your  more...

Personal Impact Skills Training ... is an intensive course that includes key elements of our Communication, Presentation, Assertiveness and Influencing programmes. It's designed to bring these elements together to give you a real experience of the Impact you make and how to make the Impact you want. Starting generally on how 'making an impact' works, we then move on to take a detailed look at how you can improve your  more...

Strategic Thinking Course This one day Strategic Thinking course is for anyone involved in developing or implementing a strategy. The programme is designed to help people gain an understanding of strategy, how to think strategically and how to keep things moving so the strategy happens. It covers everything from vision to action plans.  more...

Strategic Thinking Skills Training This one day Strategic Thinking course is for anyone involved in developing or implementing a strategy. The programme is designed to help people gain an understanding of strategy, how to think strategically and how to keep things moving so the strategy happens. It covers everything from vision to action plans.  more...

Senior Management Course This two day Public Senior Management Course is suitable for those who have held a management role for some time - as a line manager or team leader - and who are now being asked to step up to senior management. This is an experiential course and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more  more...

Senior Management Skills Training This two day Public Senior Management Course is suitable for those who have held a management role for some time - as a line manager or team leader - and who are now being asked to step up to senior management. This is an experiential course and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more  more...

Public Speaking Course This one day Public Speaking Course concentrates on effective public speaking, particularly dealing with nerves and anxiety. It offers simple, easy to practise tools to help you cope with nerves, get your message across memorably, structure your material for the best impact and speak effectively to audiences of varied sizes. It is fun and effective with plenty of opportunities to practise.  more...

Public Speaking Skills Training This one day Public Speaking Course concentrates on effective public speaking, particularly dealing with nerves and anxiety. It offers simple, easy to practise tools to help you cope with nerves, get your message across memorably, structure your material for the best impact and speak effectively to audiences of varied sizes. It is fun and effective with plenty of opportunities to practise.  more...

Project Management Course This one day Public Project Management Course is an opportunity for individuals to look at the way they handle and manage their projects. A practical look at creating productive teams, diffusing conflict, getting quick buy-in and effective delegation to move projects forward. There are any number of good project management processes out there but, as always, a process is only as good as the  more...

Project Management Skills Training This one day Public Project Management Course is an opportunity for individuals to look at the way they handle and manage their projects. A practical look at creating productive teams, diffusing conflict, getting quick buy-in and effective delegation to move projects forward. There are any number of good project management processes out there but, as always, a process is only as good as the  more...

Media Skills Training Course This one-day Public Media Skills Training Course is designed for anyone whose role includes speaking to the press and presenting their organisation to the wider world directly via the media. Whether you work as a Press Officer, a Communications Managers/ Directors or anyone tasked with giving interviews to the press, this course will equip you with the necessary skills to effectively handle  more...

Media Skills Training This one-day Public Media Skills Training Course is designed for anyone whose role includes speaking to the press and presenting their organisation to the wider world directly via the media. Whether you work as a Press Officer, a Communications Managers/ Directors or anyone tasked with giving interviews to the press, this course will equip you with the necessary skills to effectively handle  more...

Leadership Development Course This two-day Public Leadership Course is suitable for anyone taking on a leadership role. The work is experiential and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more positive outcomes.  more...

Leadership Development Skills Training This two-day Public Leadership Course is suitable for anyone taking on a leadership role. The work is experiential and participants will find themselves involved in recreating and re-running real interpersonal situations using the learning of each day to create more positive outcomes.  more...

Influencing and Negotiating Skills Training This one-day Public Influencing and Negotiating Skills Course looks at Influencing and Negotiation as skills that work differently for each individual. Let's face it there are times when all of us need to get other people to see things slightly differently, or to get them to do something we need them to do. There are also times when we need to negotiate conditions, timings or price and here it  more...

Influencing and Negotiating Skills Course This one-day Public Influencing and Negotiating Skills Course looks at Influencing and Negotiation as skills that work differently for each individual. Let's face it there are times when all of us need to get other people to see things slightly differently, or to get them to do something we need them to do. There are also times when we need to negotiate conditions, timings or price and here it  more...

Customer Service Course This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and  more...

Customer Service Skills Training This one day Public Customer Service Training Course is for people on the front line of customer service, whether face to face or over the phone. The training is designed to help you handle difficult customers and situations and to make the most of every customer contact. The course will give you the skills to develop customer loyalty and will teach you how to take care of yourself and  more...

Facilitation and Better Meetings Course This One-day Public Facilitation and Better Meetings Training Course is suitable for anyone involved in running meetings, facilitating groups or running teams. It seeks to help people understand how a group works and give them the skills and techniques to manage meetings (where you are chair) and facilitate meetings (where you are not).  more...

Facilitation and Better Meetings Skills Training This One-day Public Facilitation and Better Meetings Training Course is suitable for anyone involved in running meetings, facilitating groups or running teams. It seeks to help people understand how a group works and give them the skills and techniques to manage meetings (where you are chair) and facilitate meetings (where you are not).  more...

Creativity and Innovation Course What's the Big Idea? That seems to be what a lot of companies are asking of their people right now: be more creative and innovative and come up with the next Big Idea. So do you: Need a boost to your creativity? Or think youa ™re not creative at all? This one-day high energy Public Creativity and Innovation workshop will help you create imaginative solutions to challenges both  more...

Creativity and Innovation Skills Training What's the Big Idea? That seems to be what a lot of companies are asking of their people right now: be more creative and innovative and come up with the next Big Idea. So do you: Need a boost to your creativity? Or think youa ™re not creative at all? This one-day high energy Public Creativity and Innovation workshop will help you create imaginative solutions to challenges both  more...

Coaching and Mentoring Course This one-day Public Coaching and Mentoring Skills Course is for people wishing to develop their coaching or mentoring skills at any level of business. It aims to give participants a clear insight and understanding into the dynamics that happen between people when they work one-to-one. The temptation when coaching or mentoring someone is to provide the solution to their problem or  more...

Coaching and Mentoring Skills Training This one-day Public Coaching and Mentoring Skills Course is for people wishing to develop their coaching or mentoring skills at any level of business. It aims to give participants a clear insight and understanding into the dynamics that happen between people when they work one-to-one. The temptation when coaching or mentoring someone is to provide the solution to their problem or  more...

Change Management Course This one-day Public Change Management Course is suitable for anyone facing change in the workplace, whether initiating it yourself, having it thrust upon you or managing other people through it. There has been some financial turbulence to travel through over recent months. Some people in your organisation may have felt the effects heavily, some may have been firmly in their lifejackets, for  more...

Change Management Skills Training This one-day Public Change Management Course is suitable for anyone facing change in the workplace, whether initiating it yourself, having it thrust upon you or managing other people through it. There has been some financial turbulence to travel through over recent months. Some people in your organisation may have felt the effects heavily, some may have been firmly in their lifejackets, for  more...

Creative Business Writing Course This one day Public Creative Business Writing Course is aimed at everyone who wants to feel and perform better as a writer. It's for anyone who has to write reports, press releases, marketing copy, newsletters, annual reports or sit-up-and-take-notice letters. You may be one of those people struck with snow blindness when it comes to getting started on that dreaded piece of writing. Or maybe  more...

Creative Business Writing Skills Training This one day Public Creative Business Writing Course is aimed at everyone who wants to feel and perform better as a writer. It's for anyone who has to write reports, press releases, marketing copy, newsletters, annual reports or sit-up-and-take-notice letters. You may be one of those people struck with snow blindness when it comes to getting started on that dreaded piece of writing. Or maybe  more...

Conflict Management Course This one-day Public Conflict Management Course has a mixture of theory and practical exercises designed to create more effective outcomes. There are few fantasies in life that are more potent than the "if only" ones. And there are few "if only" fantasies that are as strong as "If only he/ she weren't so bloody difficult then my life would be so much better." This conflict management  more...

Conflict Management Skills Training This one-day Public Conflict Management Course has a mixture of theory and practical exercises designed to create more effective outcomes. There are few fantasies in life that are more potent than the "if only" ones. And there are few "if only" fantasies that are as strong as "If only he/ she weren't so bloody difficult then my life would be so much better." This conflict management  more...

PowerPoint Presentation Training Course This two day Public Structuring Creative PowerPoint Presentations Course is suitable for anyone who has a grip on the basics of using PowerPoint but wants to learn how to create truly engaging, compelling and impactful presentations. Participants will unpick all that is involved in putting together effective and convincing presentations. You will learn to defy 'Death by PowerPoint' and  more...

PowerPoint Presentation SkillsTraining This two day Public Structuring Creative PowerPoint Presentations Course is suitable for anyone who has a grip on the basics of using PowerPoint but wants to learn how to create truly engaging, compelling and impactful presentations. Participants will unpick all that is involved in putting together effective and convincing presentations. You will learn to defy 'Death by PowerPoint' and  more...

Presentation Skills Training Course - Two Day Intermediate In this comprehensive two day public intermediate presentation course we cover the delivery of a Presentation from soup to nuts. The course covers all the material from the one day course with a good deal more time devoted to practice. Whether it's an informal presentation to a few colleagues sat around the table, or a theatrical style presentation on stage to over 200 strangers, this  more...

Presentation Training Course - Two Day Intermediate In this comprehensive two day public intermediate presentation course we cover the delivery of a Presentation from soup to nuts. The course covers all the material from the one day course with a good deal more time devoted to practice. Whether it's an informal presentation to a few colleagues sat around the table, or a theatrical style presentation on stage to over 200 strangers, this  more...

Presentation Skills Course This one day public presentation course looks at all the factors that affect how confidently you deliver any presentation, anywhere. It will help you look forward to your next presentation instead of wishing you were still under the duvet. The Presentation Course offers simple, easy to practise tools to help you cope with nerves, get your message across memorably, structure your material for  more...

Presentation Skills Training This one day public presentation course looks at all the factors that affect how confidently you deliver any presentation, anywhere. It will help you look forward to your next presentation instead of wishing you were still under the duvet. The Presentation Course offers simple, easy to practise tools to help you cope with nerves, get your message across memorably, structure your material for  more...

Business Selling and Pitching Course This one day Public Business Selling and Pitching Course will help you move from competent to brilliant when getting new business. This is not about hard selling skills, but about learning the most effective way to 'pitch' your business to new clients. Let's be honest: if you didn't win the pitch you failed to fully demonstrate your ability to meet the client's needs. You didn't sell yourself.  more...

Business Selling and Pitching Skills Training This one day Public Business Selling and Pitching Course will help you move from competent to brilliant when getting new business. This is not about hard selling skills, but about learning the most effective way to 'pitch' your business to new clients. Let's be honest: if you didn't win the pitch you failed to fully demonstrate your ability to meet the client's needs. You didn't sell yourself.  more...

Building Business Relationships Course ... is an intensive course that includes key elements of our Communication, Networking, Presentation and Body Language programmes. You need to be a 'safe pair of hands' and at the same time have the skills to engender trust, understand your clients needs, get under the skin of what is going on their company. Whether it's a 'beauty parade', a tender presentation, an informal meeting or a  more...

Building Business Relationships Skills Training ... is an intensive course that includes key elements of our Communication, Networking, Presentation and Body Language programmes. You need to be a 'safe pair of hands' and at the same time have the skills to engender trust, understand your clients needs, get under the skin of what is going on their company. Whether it's a 'beauty parade', a tender presentation, an informal meeting or a  more...

Business Networking Skills Training This one day Public Business Networking Course aims to demystify the "art of networking" - after all, networking is just another way of interacting with people - but somehow once you attach an agenda to it, it becomes a dirty word. Participants will learn about using their individual style to communicate with people, how to put themselves and others at ease, explore boundaries, which will  more...

Business Networking Course This one day Public Business Networking Course aims to demystify the "art of networking" - after all, networking is just another way of interacting with people - but somehow once you attach an agenda to it, it becomes a dirty word. Participants will learn about using their individual style to communicate with people, how to put themselves and others at ease, explore boundaries, which will  more...

Assertiveness Training Course This one-day public course is designed to explore and understand issues around assertiveness. It's not possible to turn a gentle soul into Anne Robinson - thank goodness! Instead we look at how to be less accommodating and set clearer boundaries for others. The idea is to feel better about saying 'no' without having to change who you are. This is a practical assertiveness training  more...

Assertiveness Skills Training This one-day public course is designed to explore and understand issues around assertiveness. It's not possible to turn a gentle soul into Anne Robinson - thank goodness! Instead we look at how to be less accommodating and set clearer boundaries for others. The idea is to feel better about saying 'no' without having to change who you are. This is a practical assertiveness training  more...

Appraisal Training and Performance Management Skills Training This one day Public Appraisal and Performance Management Course is for anyone managing the performance and appraisal of employees. The course focuses on "managing" as a process that is ongoing; one that focuses on helping people develop their day-to-day performance. It will help you provide your direct reports with a chance to review and assess their progress and enable you to help develop  more...

Appraisal Training and Performance Management Course This one day Public Appraisal and Performance Management Course is for anyone managing the performance and appraisal of employees. The course focuses on "managing" as a process that is ongoing; one that focuses on helping people develop their day-to-day performance. It will help you provide your direct reports with a chance to review and assess their progress and enable you to help develop  more...

Flex 3 and LCDS Integrating with Data and Messaging Flex 3 and LiveCycle Data Services: Integrating with Data and Messaging provides experienced application developers with hands-on, practical experience connecting their Flex client applications to remote, dynamic data using LiveCycle Data Services. This two day course instructs developers how to connect with remote data using web services and LiveCycle Data Services' features, allowing  more...

Presentation skills London N1. Speak with Confidence! Voice coaching! Presentation skills training in London N1 CONFIDENCE TIPS, VOCAL COACHING & PRESENTATION SKILLS DATE; Sunday 21st June TIMES; 12. 00 until 5. 00pm COST: 55 VENUE: Movingartsbase, 134 Liverpool Road, Islington, London, N1 1LA Reliable confidence is based on the repeated practice of surprisingly simple procedures. Experience Alive Relaxation, Energy & Flow during presentations, meetings or any challenging situations.  more...

Presentation Skills London N1. Speak with Confidence! Voice coaching & presentation skills training in London N1 CONFIDENCE TRICKS, VOICE COACHING & PRESENTATION SKILLS Reliable confidence is based on the repeated practice of surprisingly simple procedures. Experience Alive Relaxation, Energy & Flow during presentations, meetings or any challenging situations. Individual coaching within a group setting. DATE: Sunday 21st June TIME: 12. 00 until 5. 00pm COST: 55 pounds VENUE:  more...

Confidence Ticks! Free Your Voice. Presentation Skills Training. Brighton & Hove, East Sussex, BN3. February 8th 2009 ... your personal presence? Improve your presentation and communication skills! Speaking with confidence, colour and conviction. Alexander Technique principles for public speaking & performance. Freeing your voice: volume, resonance, variation and clarity. Body language: using posture, gesture and personal space with increasing impact. Reading and building rapport with your audience.  more...

PRESENTATION SKILLS PLUS! PRESENTATION SKILLS PLUS All the World's a Stage - So Let's Rehearse... Polish your peak performance skills & speak with confidence. Using the most effective techniques drawn from the performing arts, business & psychology. Rehearse that presentation, interview or any challenging situation with expert coaching from Alan Mars and the group. 18th October 11 - 4. 30pm. 75 pounds (or 150  more...

Rock Enterprises - Rock Climbing Business Simulation Rock Enterprises, Inc. is a cutting edge business simulation focusing on real world business applications. Even though rock climbing is used as the metaphor for business, our unique design allows individuals who choose not to climb to remain engaged and be a vital part of the team. In this program, participants learn first-hand the importance of strategic planning, communication, diversity, risk  more...

Sales Success ...tch your style to your customer, and how to enhance basic communication skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real,  more...

On Course to Excellence - Sailing Business Simulation Just as in business, we often choose a course where the destination is known, but the tools and strategies for getting there are not yet in place. This is a unique business simulation that uses sailing as a model for our work environment. From the moment that your team sets foot on the boat(s), they are challenged to define their objectives and to leverage their experience. With minimal  more...

Team Building, Outdoor & Indoor ...ograms, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their  more...

Building a Strong Team ...ograms, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their  more...

Cross Gender Communication ...communication programs focus on how men and women communicate differently and how they manage conflict differently. The goal is improved understanding and an improved ability to communicate effectively (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct  more...

Building A Strong Telecommuting Work Team ...s: clarity of purpose, goals, roles and responsibilities, communication, conflict management, participative leadership, and most of all, trust. In a virtual environment, these challenges are compounded by distance, technology, and even organizational culture. All too often we make the fatal assumption that technology can overcome the interpersonal challenges of a team environment. This  more...

PRESENTATION SKILLS PLUS! PRESENTATION SKILLS PLUS All the World's a Stage - So Let's Rehearse... Polish your peak performance skills & speak with confidence. Using the most effective techniques drawn from the performing arts, business & psychology. Rehearse that presentation, interview or any challenging situation with expert coaching from Alan Mars and the group. 11th November 12 - 4.30pm. 35. Flat 1, 26 Ventnor  more...

Myers Briggs Type Indicator At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

DiSC - Personality Assessment At the heart of almost any training program lies a new perspective. Whether this is new content, a different vantage point, or targeting an existing issue that has not yet been resolved, they all represent a catalyst for change. Assessments are one of our most powerful tools for facilitating this process. From custom needs assessments, pre-program surveys, and team profiles, to personality  more...

Team Building, Outdoor & Indoor ...ograms, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their  more...

Team Building, Outdoor & Indoor ...ograms, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their  more...

Learning Technologies Consulting Services Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your  more...

Change Management This highly interactive program focuses on how to increase resiliency, better manage transitions, and deal with imposed change. We frequently use one of several change style assessments to give participants insight into how they can better manage change and more effectively leverage their personal style (See Details Below). Every LTI classroom program is designed to achieve specific results  more...

Effective Performance and Employee Management Effective performance management requires an ability to successfully coach others, both in an annual review and on an ongoing basis. We explore how to prepare for and conduct discussions, and what to do to follow-up afterwards and how to help people operate at their maximum capacity (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Steps to Effective Delegation One of the most challenging aspects of leadership is effective delegation, but this is also one of our most powerful tools for managing our time and developing others. We explore how to determine what to delegate and whom to delegate to. We also use a step-by-step delegation model that helps guide the delegation process (See Details Below). Every LTI classroom program is designed to achieve  more...

Conflict Management ...eam development. It is also a major cause of ineffective communication. We explore dealing with the emotional aspects of conflict, how to have difficult conversations, and what to do when things get ugly (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct  more...

Developing a Successful Sales Team ...w to maximize individual and team potential while keeping communication open (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive  more...

Essential Communication and Listening Skills for an Effective Workplace ...communication is an active process that requires both speaking and listening. Our ability to communicate is our most powerful tool for ensuring maximum team performance. We explore different communication styles, how to express yourself clearly, and how to listen to the real message behind the words. We also explore critical communication tools for both the individual and the team (See  more...

Effective Coaching Skills Effective coaching is a continuous process, not something you do just once a year. Here we focus on specific skills needed to be an effective manager or coach. We also explore a specific step-by step coaching process to help you maximize your coaching effectiveness (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business  more...

Understanding and Managing Diversity Taking advantage of the diversity in your team and company is critical to success in today s world. Our diversity programs focus on appreciating differences and better understanding different cultures. We also explore how to benefit from diversity rather than allowing it to build walls (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your  more...

Interviewing Skills Critical interviewing skills include how to effectively plan for an interview, how to build rapport, effective listening skills, and how to dig deeper using strategic questioning skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating  more...

Giving and Receiving Feedback ...communication process. From tracking performance, to managing goals, our ability to give and solicit feedback is critical. We explore how to give feedback in an effective manner and how to receive feedback yourself. We explore a specific feedback process minimizes the fear and emotions often associated with difficult situations (See Details Below). Every LTI classroom program is designed to  more...

Essential Listening Skills ...communication skills we possess. Unfortunately, the ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By  more...

Team Building, Outdoor & Indoor ...ograms, your team will explore the value of diversity and communication. Using unique interactive problem-solving initiatives, participants learn to appreciate others as valuable resources and discover how much more effective they can be when they work together as a team. Facilitated discussions after each activity are the keys to helping people actually apply lessons learned, back to their  more...

Classroom Sessions, Workshops, and Assessments Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real, positive change, is dramatically improved. Each of our programs is specifically designed to address your  more...

Introduction to MS Outlook ...powerful tools in Outlook in general helps simplify email communication, enhance group planning, scheduling of meetings, and also allow access to the information you need all from one place. LOCATIONS Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops, projector & flipcharts). ADDITIONAL  more...

NLP Practitioner Training ...communication techniques and is particularly designed for health care workers, healers, counselors, bodyworkers, life and business coaches, parents, teachers, and those seeking career change. Additionally, your tuition includes a signed certificate from Richard Bandler, stating you are certified as an NLP Practitioner. This course is designed to help you and your clients become exceptional  more...

Introduction to Neuro-Linguistic Programming (NLP) Are you interested in discovering how learning NLP with Lightwork Seminars can help you achieve your goals? Then, check this out! Consider, for a moment, how much smoother your life could be...Take a few seconds and ponder making more money, getting your ideas heard (and accepted), enjoying healthier relationships, being happier and more fulfilled, improving your health... Are you committed  more...

Foundations of Management Excellence Building a Strong Foundation A course to establish strong management a Foundations of Managementa lays the foundation for effective management and defines the principles of leadership and management excellence. It is a course for professionals seeking to build their career in management. This highly interactive and practical course will assist managers to learn and apply effective  more...

Governing Change ...lities. The focus is on the critical area of high quality communication and the management of relationships which take up a substantial part of every manager's time. Key themes Seminar One - Key and fundamentals of leadership and management Seminar Two - Improving the contribution of others Seminar Three - Strengthening personal Leadership Seminar Four - Improving the quality of  more...

The Team Leaders Program The Team Leaders' Program is the foundation programme for managers wishing to develop their management style in order to increase their effectiveness in today's business environment. The structure of one seminar per month over three months allows the introduction of new ideas and the opportunity to put them into practice - the chance to do things differently. The sessions encourage discussions  more...

Expert Presentation Skills Development ...r trainers, speakers and presenters wishing to take their communication skills to the next level. Gaining immediate buy-in Audience engagement Persuasive content Gaining commitment Creating active reference Dealing with interruptions Handling difficult questions Confidence boosters The program develops world class skills and insight into the art of public speaking. The level of  more...

Project Management with NLP ... uses resources (money, people, materials, energy, space, communication, motivation, etc.) to achieve the project goals. Despite the sophisticated tools that have been developed over many years, still many projects fail today. The reasons for failure are ample and most often related to lack of appropriate and transparent communication. Team members often do not share a common  more...

ControlLogix and RSLogix 5000 Training Seminar This hands-on course starts with an overview of the AB ControlLogix system architecture and an introduction of RSLogix 5000 software. Then the fundamentals of editing ladder logic , Routines, Tag Database, PLC analog Input / Output modules, advanced features available in the Tag Database, troubleshooting and communication modules. (scheduled after our SLC 500 and PLC 5 class, so you can attend  more...

AT&T Certificate for Call Center Team Leaders Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let  more...

AT&T Diploma for Agents ...ter Telephony due to the convergence of Computing and Telecommunications has created new avenues for companies to provide better service to customers by leveraging the interaction of customer calls with the company s customer databases providing access to rich customer data helping the call center agent provide better support to the customer. Exploring this flourishing industry, we will take  more...

Culture Diversity Program There are too many obvious cultural differences that exist between peoples, such as language, dress and traditions, there are also significant variations in the way societies organize themselves, in their shared conception of morality, and in the ways they interact with their environment. In this program we will cover various cultural issues and pitfalls to recognize values, beliefs and norms of  more...

Team building Putting together a solid corporate team is one of the most rewarding experiences in business. We will shape effective and influential relationship among the group to meet standards of this era. In this course, we will create the right spirit to work in the same direction towards the company objectives to land on team synergy. We will guide you to the right track to foster an enthusiastic and  more...

Crisis Management ...ccomplished through prompt response, early and continuous communication and effective execution. In this course, youa ll respond to crisis in a deferent and efficient way. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the elements and Steps to crisis management. Identify Crisis management team definition.  more...

Customer Focused Selling Skills Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key  more...

Negotiation Skills ... negotiation. Negotiation represents the highest art of communication and requires the most challenging skills and competencies to always achieve win-win outcomes. This program examines tools and techniques managers and executives need to acquire to become more successful leaders. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to:  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Communication Skills Program ...root of a large number of organizational problems is poor communications, the purpose of communication is to get your message across to others clearly and unambiguously, doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages often misinterpreted by the recipient. When this isn't detected, it can cause  more...

Business Writing Skills Program ... are living in a time when effective business writing and communication skills are essential. Business writing styles have changed. If you or your team are not using updated business writing techniques, you may be jeopardizing a new deal, an ongoing project, or a successful client relationship. A great deal of our business is now done over the Internet and through email. Business people are  more...

Conversational English - Level 3 to 6 This course is designed to develop the studenta s conversational skills, pronunciation, vocabulary and grammatical knowledge. The course is based on different books from Cambridge and Oxford depending on needs of the student(s) All classes can be tailor made depending on the needs of both students and enterprises. The levels begin a 3; students who can talk in shorter paragraphs and limited  more...

American Heart Association BLS Instructor Class ... for proficiency in core teaching competencies, including communication and presentation skills, ability to stimulate and motivate students, provide clarification and feedback, assess learning and performance and provide remediation. Prospective instructors must have current AHA BLS provider status, and non-healthcare professionals must also have current first aid provider status. Candidates  more...

American Heart Association ACLS Instructor Class ... for proficiency in core teaching competencies, including communication and presentation skills, ability to stimulate and motivate students, provide clarification and feedback, assess learning and performance and provide remediation. Upon successful completion of the course, Nursing Unlimited will be able to conveniently monitor instructor candidates in our ongoing ACLS Provider classes. All  more...

American Heart Association PALS Instructor Class ...nd mastery of resuscitation skills, but also of effective communication and teamwork. The PALS Instructor Course gives instructor candidates an opportunity to practice teaching the dynamics of responding to a code as part of a team. All prospective instructors must have current AHA PALS provider status, have completed the AHA Core Instructor Course and be aligned with an AHA Training Center.  more...

Advanced Cardiovascular Life Support - New Certification ...interventions, and the importance of team interaction and communication during resuscitation. Training includes instructional videos and hands-on training with an Advanced Life Support manikin. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has developed instructional materials for this purpose. Use of these materials in an  more...

Advanced Cardiovascular Life Support - Refresher Certification ...interventions, and the importance of team interaction and communication during resuscitation. Training includes instructional videos and hands-on training with an Advanced Life Support manikin. **The American Heart Association strongly promotes knowledge and proficiency in First Aid and CPR, and has developed instructional materials for this purpose. Use of these materials in an  more...

Management and Supervision Skills A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence. It is particularly  more...

Influencing Skills ...ructures. This means that there is a greater emphasis on communication and negotiation across the organisation, than on positional status. Influencing Skills training from H2 will enable participants to practice the necessary skills to fulfil their personal objectives, whilst maintaining strong, long-lasting professional relationships. It is particularly recommended for anyone required to  more...

Assertive Communication for Women .... This course will enable delegates to develop specific communication techniques which will be invaluable in a wide range of workplace situations. It will cover the three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues, suppliers and  more...

Remote People Management ...ll purpose and expectations; and how to fully utilise the communication channels open to them. It is particularly recommended for new or experienced managers who would like to improve their confidence to deal more effectively with remote management... "I wanted to become more strategic in my management of remote workers. This course has really helped me to identify how I can be more  more...

Report Writing ...ssful funding bids, improved image and reputation, better communication, and fewer misunderstandings. This course will develop a range of essential written communication skills, including how to avoid making common grammatical and punctuation errors, and how to get the message across using concise, plain English. It is particularly recommended for anyone required to write reports on behalf of  more...

Managing your Manager ...ell as can be expected, there is always room for improved communication and co-operation - and this course will definitely show you how to improve the way you work together "This was a fantastic course I had never really thought about my responsibility in making my relationship with my manager work. Thanks " "A really useful day... I have come away feeling so much more positive and  more...

Effective Meetings ... on track as the chair, there is always room for improved communication, focus and creativity - this course will show you how to get the most out of your meetings. "This was a real eye-opener I never realised just how much time and resources we had been wasting in unproductive meetings." "I am so pleased to have come away with lots of ideas on how to make the best possible use of our time  more...

Winning Over Stubborn Clients If you are like most sales professionals you are always looking for ways to overcome customer objections and close the sale. This workshop will help you plan, prepare and execute proposals and presentations that address customer concerns, reduce the number of objections you encounter and improve your batting average at closing the sale.  more...

Think On Your Feet ® Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills. Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact. This globally acclaimed workshop actually trains leaders and front line  more...

PMI Risk Management Professional (PMI-RMP) Exam Prep Course Prepare for the Risk Management Professional certification exam through this comprehensive and insightful course. This course offers an in-depth look at project risk and risk management in a combination of lecture and hands-on learning format. Unlike most risk management courses, this course is tailored around the PMI-RMP certification exam. In this boot camp style course, you will receive an  more...

Advanced Presentation Skills Workshop Are Presentations important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management  more...

Mastering Project Management Define Project Scope Plan a Project Manage Project Quality Schedule Project Activities and Deliverables Budget for Projects Control Project Costs Develop Project Teams Manage Contracts And Procurement Optimize And Control Project Communication  more...

Knowledge Management ... leadership style * Improved Intra/ Inter Departmental Communication * Lead with spirit of team in your enterprises * Be more knowledgeable about your leadership style & how to convert knowledge * Apply flexibility in various leadership situations to increase trust and loyalty * Learn how motivate and lead others to improve their willingness of knowledge sharing *  more...

Effective Communication Skills ...Communication and conversation are around us every day. In order to accomplish most things, communication and conversation are employed. At work we must communicate with our employers as to the status of our work, or as employers, we must communicate with our employees regarding responsibilities and expectations. We must communicate with our childrena s teachers in order to best help them in  more...

Strictly Business The Dale Carnegie Immersion Seminar If you've always wanted to take the Dale Carnegie Course but could never find the time, then this program is the one for you. Focusing strictly on business issues and communication, you will gain the benefits of the Dale Carnegie Course to enhance your business operations. In this program, you will focus on building stronger teams, communicating for clarity and becoming more effective in your  more...

The Leadership Advantage This 3-day program gives you the essential pieces for understanding and cultivating leadership abilities. It emphasizes the principles of superior leadership - from listening creatively and fostering trust to forging collaborative relationships and boosting team results. But this training goes beyond theory - giving you the practical tactics and techniques to become an effective leader. Fully  more...

Survival Skills for the New Trainer Few people choose training and development while they are still in school and yet there are talented and knowledgeable trainers working in every industry. Some individuals become trainers because they are passionate about sharing their knowledge and about helping people. Others become trainers because their employer asks them to get involved in mentoring, training, or coaching new or existing  more...

Getting Boomers, Gen Xers, and Gen Yers to Work Together There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of  more...

Supervision 101 What All New Supervisors Need to Know This two-day workshop is for those who are new supervisors, are interested in a supervisory position, as well as those who are part-time supervisors without a great deal of authority. This workshop is designed to help participants overcome many of the supervisory problems they will encounter in their first few months as a boss.  more...

Avoid Toxic Communication Becoming a More Skilled Communicator This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home. This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people.  more...

Coaching Skills For Leadersa ...nds participanta s personal power a Enhances flow of communication a Models a collaborative leadership approach a Creates methods for visioning the future a Opens pathways for greater effectiveness a Inspires others to contribute more fully a Develops a more positive team culture a Deepens satisfaction through living values Day One - Morning a Safety,  more...

The Dale Carnegie Course on Effective Communications and Human Relations ...rtionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates. This course will help you master the capabilities demanded in today's tough business environment. You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator,  more...

Dale Carnegie Training Sales Advantage The Dale Carnegie Training Sales Advantage Program gives you a sales process that is second to none. However, if that were all the course did, it would only take you halfway to the sale. That's because how you talk to your prospect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that  more...

Executive Showcase In this program, leaders tackle the challenges of leadership, performance and teamwork through this interactive and transforming process.  more...

Time and Results Workshop What would you do with an extra month? Would you use it to accomplish more at work or would you spend it pursuing another passion? Most people dona t control their "free" time and so it ends up filled with other peoplea s agendas. Competing priorities, critical deadlines, and an ever-growing mountain of e-mail often leave todaya s executive feeling overwhelmed. Being able to allocate time  more...

LMI Catalyst Club Organizations improve when people make effective changes. The LMI Process focuses on people... their values, self- esteem, confidence levels, leadership beliefs, and motivation. This proven process of positive behavior change can be measured and results are guaranteed. Organization Time Management Empowerment Communication Goal Setting Scheduling Managing Interruptions Personal Time By  more...

Certified Customer Service Executive - Customer Service Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and  more...

Customer Service Mindset - Customer Service Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Successful Skills for Office Managers - Administration and Secretarial Define and understand the role of the office manager/ senior administrator. Acquire time management skills required for better office productivity. Acquire higher productivity from subordinates. Develop the necessary skills to gain recognition and sell their ideas. Apply essential techniques for handling subordinates.  more...

Certified Administration and Office Management Professional - Administration and Secretarial Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out responsibilities in an effective manner. Develop a service attitude and  more...

Project Management Skills - Contracts and Projects By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Be more prepared to deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while  more...

Advanced Communication Skills - Dubai By the end of the program, participants will be able to: Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different  more...

Certified Administration and Office Management Professional - Dubai Abu Dhabi By the end of the program, participants will be able to: Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle telephone calls properly and professionally. List the main causes of stress and the techniques needed to control them. Learn communication strategies needed for carrying out  more...

Interdepartmental Communication - Kuala Lumpur Dubai By the end of the program, participants will be able to: Identify and understand the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for  more...

Managing Project Teams - Contracts and Projects Understand how organizational structures influence projects. Develop an understanding of the various relationships that must be simultaneously managed by a project manager. Demonstrate the construction of project logic models. Describe the resources that may be required for the successful completion of a project. Practice general management skills needed to get the best team and lead them  more...

Advanced Presentation Skills - Communication Skills Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different personalities through rapport.  more...

Fundamentals of Business Writing - Business Writing Write effective memos, letters and e-mails. Apply specific information gained regarding the correct and most modern methods of written communication. Select the most effective use of language for the particular medium being used. Learn the basic structure of the English language.  more...

Public Relations and Media Skills - Public Relations Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal and written communication, as well as editorial, layout and production techniques.  more...

Advanced Public Relations - Public Relations Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

Negotiating Contracts Effectively - Contracts and Projects Recognize the importance of developing a solid scope of work and the implications of failing to do so. Recognize when to negotiate, as opposed to tendering. Plan and conduct several contract-related negotiations. Use communication and planning skills that will allow reaching a win-win outcome. Successfully negotiate contractual claims and change orders.  more...

Advanced Business Writing - Business Writing Develop advanced techniques for writing briefly yet clearly. Examine the strengths and weaknesses of different personal writing styles. Improve written work as a result of practical writing exercises. Match the written work with the needs of the readers.  more...

Making Powerful Presentations - Communication Skills Practice the basic techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the qualities of a dynamic presenter and ways for achieving them.  more...

How to Conduct Productive Meetings - Communication Skills Identify the correct structure and correct purpose of a meeting. Learn how to properly lead a meeting. Discover the various responsibilities of participants in a meeting. Prepare an agenda and write minutes for the meeting. Practice the various types of questions to be asked in a meeting.  more...

Facilitation Skills Managing Group Dynamics - Communication Skills Identify and explain the process and value of facilitation. Examine the core concepts and competencies required to understand the dynamics of group process and facilitation. Recognize groups dynamics and balance between task and maintenance functions. Apply facilitation tools and techniques in a variety of situations. Ultimately improve their role as facilitators.  more...

Efficient Administration and Secretarial Skills ...participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways for  more...

Management Skills and Techniques - Engineers By the end of the program, participants will be able to: Understand the management functions of planning, organizing, directing and controlling in a team-building manner. Run an effective work schedule that will increase the productivity. Learn how to coordinate, delegate, and communicate with others to achieve the desired goals. Find out how to creatively manage problem solving and  more...

Interpersonal Communication Skills By the end of the program, participants will be able to: Develop the necessary skills to become better communicators. Analyze the basic principles underlying interpersonal communication and human behavior. Understand the verbal and non-verbal components of the human communication process. Develop skills in listening actively and empathetically to others. Apply effective ways to deal with  more...

Presentation Skills The ability to communicate effectively in today's world is a vital characteristic of every successful leader. This interactive course is designed to enable participants to learn how to deliver memorable and successful presentations with high impact. During the course, participants will deliver a short presentation and will receive feedback from the course tutor and, on the two day course, from  more...

Effective Supervisory Management Effective Supervisory Management Enhance the effectiveness of your managers, supervisors, and team leaders * Learn the art of delegation and giving orders * Get more done through time management * Exercise authority effectively * Handle and prevent problems with people * Train and motivate people to a higher level of productivity * Develop the potential of  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Public Relations and Media Skills ' This program is designed for Public relations officers and other key personnel in the organization whose work involves contact and interaction with the internal/ external public, particularly managers and supervisors in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Analyze and assess the latest public relations concepts and  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ...ram is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Fundamentals of Business Writing ' This program is designed for All persons who, as part of their work, need to express themselves effectively in written English. This program is worth 25 NASBA CPE?s. Write effective memos, letters and e-mails. Apply specific information gained regarding the correct and most modern methods of written communication. Select the most effective use of language for the particular medium being  more...

Efficient Administration Skills ...ram is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways  more...

Certified Administration and Office Management Professional ' This program is designed for Administrators, assistant administrators, executive secretaries, existing or prospective office managers/senior administrators and supervisors of junior level employees. This program is worth 25 NASBA CPE?s. Define and understand the role of the office manager / administrator. Acquire time management skills required for better office productivity. Handle  more...

Efficient Administration Skills ...ram is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways  more...

Efficient Administration Skills ...ram is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways  more...

Managing Meetings Objectives: By the end of the program, participants will be able to: Identify the correct structure and correct purpose of a meeting. Learn how to properly lead a meeting. Discover the various responsibilities of participants in a meeting. Prepare an agenda and write minutes for the meeting. Practice the various types of questions to be asked in a meeting.  more...

Supervisory Skills: Level 2 Objectives: By the end of the program, participants will be able to: Plan and control work and contribute towards the attainment of company's objectives. Use effective communication techniques. Work in teams and resolve conflicts. Practice professional techniques in policy enforcement and corrective guidance. Use time in an effective way.  more...

Project Management Skills Objectives: By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Be more prepared to deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses  more...

Listening to Feedback Active listening is a crucial skill for effectively following. In business, information occasionally gets reinterpreted as it travels among receivers. This course will discuss the differences between active listening and passive listening and facilitate an active listening exercise. It will utilize some role playing to evaluate how well one person listens to another.  more...

Mastering Technical Skills Employees are looking for more than feeback from their managers. A manager of today must understand the technical aspects of the people they manage. This class is designed to help managers understand and think through whether or not they know the jobs their employees do. This session will also explore strategies for explaining to others in the organization the responsibilities of your employees.  more...

Motivation for Movement Upward If you want to move your career upwards, you need to assess your motivation to effectively do so. This class will help people take an in depth look to see if they are really ready and motivated to take on a larger task of being a manager in an organization.  more...

Prioritizing Your Workload After you move from a front line employee into managment, your role changes and so do your responsibilities. In this new role, prioritization becomes even more important. You will be setting priorities instead of following them. This class will help you identify all of the things you do in a day, what are the most important tasks you do, and what are those issues that you can set aside for later  more...

Listening to Your Employees Employee buy-in is critical to a manager’s success. Your employees have to trust you and understand that you are looking out for their best interests. In this session we discuss techniques that a manager can use to effectively listen to their employees and provide feedback to demonstrate their listening skills.  more...

Moving from Managing to Leading It sounds easy to move from managing to leading, and for some it seems like the same job only with more pay. But the differences are significant. This class will discuss the differences as well as the similarities between a manager and a leader. There is an exercise on how to determine whether you are better in a manager capacity or if you are ready to move on to leadership.  more...

Identifying Your Style Identifying your leadership style can be one of the most difficult tasks you undertake when moving from a management position to a leadership position. Most people think they know what their style is, but do they? This class will discuss what leadership style is and walk through some steps for building your own unique style.  more...

Changing Your Communication Style Some say that you can use the same communication style throughout your entire career; from the front line employee all the way to becoming a visionary. When on your journey through your career, your communication style will need to change to address the different stages of your career. You will go through a cycle of formal and informal communications.  more...

Delegating Delegation is not as easy as it sounds. When transitioning from manager to leader, this can be one of the most difficult tasks one can undertake. This class is designed to assist people in deciding what you can delegate and what you cannot based on your organizational culture. We will explore ways that you can let go of some work and allow others to play a key role in a work process.  more...

Mentoring Others At some point in your career, someone may ask you to be a mentor for them. Whether they are inside or outside your organization, they report to you or someone else, or they are a peer; this could be your opportunity to have a profound impact on someone else’s leadership style. This class is designed for a participant to do some reflection on whether or not you are in a position to be a  more...

Critical Thinking Skills To effectively balance managerial skills and leadership abilities, it is essential for individuals to have critical thinking skills. The art of critical thinking goes beyond looking at what is right in front of you at the time you are making a decision. This class is designed to take a look at current real world issues and use critical thinking techniques to come up with solutions.  more...

Getting People to Follow You Some people will blindly follow their appointed leaders, but most people will need a reason to follow. As a leader, it is your job to inspire people to follow you and your vision for the organization. This session will discuss ways you can inspire people to begin and continue following you during their career in your organization.  more...

Establishing Interpersonal Skills In organizations today, there is an expectation that Managers will have effective interpersonal skills in order to communicate with their employees. While some people posesse this skill naturally, it is a skill that can be developed over time through practice. This class is designed to help individuals practice the art of using interpersonal skills in everyday interactions.  more...

Model the Way with Heart As a leader, people watch your every move every day. Employees will assess you on how truthful you are. If they think you have something to hide, they will grow distrustful. If you aren't genuine, they won't believe you regardless of the truth. This class will discuss what it means to genuinely model success from your heart.  more...

Staying Grounded When you are in a leadership position, it can be easy to have the ivory tower syndrome. Successful leaders remember where they come from and how they got to the top. This class is designed to reflect upon how you got to where you are and remember all of the people that helped you get there. We will also discuss staying grounded as you move further up the ladder.  more...

Checking in with Your Mentor There may come a time in your ascension to leadership where you may think that a mentor is no longer important. But, you will always benefit from haiving a person you can count on with whom you can discuss ideas. This class discusses why having a mentor at the top can be more important than having a mentor at the start.  more...

Life at the Top Everyone believes that life at the top is easy; that people will surround you and do everything you ask. That is not always the case. In this session, we will discuss why life at the top may not be as easy as one may think. We will explore options to keep life at the top as enjoyable as possible.  more...

Sharing the Vision Some say being a visionary is being at the top of your career. The question is how do you take what is in your head and share it with others? How do you inspire people to do what you want them to do? This session will explore techniques on how you can share your vision of the future with others and get them to buy in.  more...

Humility Humility is a trait that is not inherint to everyone. How do you balance what you know and your expertise with self-confidence while keeping your ego in check. This class will discuss the art of humility and what it takes to be humble. We will also discuss how to be humble in a genuine manner.  more...

Attendance & Your Career Do you have poor attendance? Does your boss consider your attendance a problem? Are you managing someone and want them to hear about the importance of good attendance from someone else? If you or the person you manage has attendance problems, this webinar is a must. Attendance at work is essential to the success and morale of any workgroup, and poor attendance can be turned around if it is  more...

Change Management Change is not for everyone and there are varying degrees of change. When you are a leader in an organization what is your expectation of how quickly your employees will change to your ever changing vision. This class will discuss change and the different levels at which people can adapt to change.  more...

Leveraging LinkedIn for Effective Projects - Basic ...our project team can use LinkedIn to facilitate: * Communications within the team (such as Status updates, Project discussions) * Document sharing (requirements specs, schedules, powerpoint presentations) * Reaching potential customers (Focus groups, Polls, Awareness of your product) * Communicating with project stakeholders worldwide LinkedIn expert and author Steven  more...

Change Management Training ...3;t appear the project team scrambles to do some patch up communication a often with poor results. But despite this reality there is still a bias against investing in change management activities because they arena ™t seen as a prime objective for the project or programme. Managing people change is a critical skill in today's world of rapid and continuous change. This Change  more...

Business Skills Time Management Course Description The Time Management course teaches students the fundamentals of time management. Participates will learn how to organize and prioritize daily and ongoing tasks, It will teach them how to develop a plan of action that includes goals, milestones, time auditing and more. The Course will help you correctly identify and manage poor time management personality types, assign  more...

Business Skills Supervisor Course Description A Supervisors Success is Measured by the Success of their Employees. This said, they will need to posess a multitude of skills ranging from communication to performance management. Coaching to Flexible Decision Making. Learning to cope with rapid changes in a work day means that learning these skills is imperitive to any Supervisor's success. This course will teach  more...

Business Skills Sales Course Description Selling is a fundamental component to every business. Our Sales Seminar focuses on key components for developing effective sales practices to help build sales leads and close those opportunities. We focus on providing best practices and techniques for highly effective sales people when selling products, services and ideas. Our Sales Course is an interactive seminar which  more...

Business Skills Customer Service Course Description It takes more time, effort, and thus cost to sell to a new customer as opposed to an existing customer. It is estimated the cost is up to 40% more in fact. Delivering exceptional customer service is key to a businesses survival, and growth rate. The Customer Service course will provide great insight and tips to ensure you are maximizing performance in customer service and  more...

Business Skills Innovation Management Course Description Its is a fact of business today that change is a necessary evolution to survive. Innovation is like Invention but Deals with New Idea's that incorporate Radical Change. Innovation is the Key to making Change work for you and your Business. To implement that kind of transition sucessfully it is vital that all management and executives show great leadership skill. In this  more...

Business Skills Business Writing Course Description Business writing can have a huge impact on a business and it's performance. Good or Bad. It can create an atmosphere potential customers can feel comfortable in, or it can have quite the opposite impact! Effective Business Writing will increase the clarity, impact, and overall professionalism of your emails, letters, memos, and reports. Participants will learn targetted  more...

Business Skills Business Etiquette Course Description In any business workers must learn to quickly adapt to the flow of very diverse work environments, and even more diverse co-workers. Etiquette is quickly becoming more and more important to people, and understanding and utilizing it can make the difference between success and failure. Etiquette goes beyond basic fundamental manners and shows a level of presentation that shows  more...

Business Skills Business Communications ...le overlook this fact by not learning how to do it. Solid communication skills can give any organization a huge competitive edge. This Business Communication Course is designed to give you the skills you need to communicate your desires and needs both effectively and efficiently. The course is great fun and engages the students in activities and scenarios to better demonstrate the techniques  more...

Microsoft Office Outlook ...Communication is critical in the business world and Microsoft has pulled out all the stops in the newest Microsoft Office Outlook. This course is designed to teach students everything from how to communicate effectively to how to manage contacts and tasks on a day to day basis. Outlook is packed full of features to help make organizing and communicating fast and easy and this course hopes to  more...

Sales Skills Training PROGRAM OVERVIEW: Essential SELLING SKILLS is a TWO DAY Interactive Program designed to substantially improve participants skills in all important aspects of SALES PROCESS through Relevant Activities, Self-assessment, Discussions, Feedback and Systematic Trainer Inputs DURATION: TWO (2) Days Our Focus is on not just providing theoretical Information on Interviewing Techniques and their  more...

Interpersonal Skills Training PROGRAM OVERVIEW: Developing INTERPERSONAL SKILLS is a TWO DAY Interactive Program that provides a practical foundation for enhancing your Interpersonal Skills DURATION: TWO (2) Days Our Focus is on not just providing theoretical Information on Interviewing Techniques and their proper use, but also exploring the principles behind their use. KnowledgeWoods deliver these programs across India  more...

Business Communication Training ...COMMUNICATION SKILLS is a ONE DAY Interactive Program that provides a practical foundation for enhancing your Business Communications. It relies on proven organizational learning principles - Slides, Discussions, Systematic Trainer Inputs & presents content in a Straightforward, Informative, and Entertaining way DURATION: ONE (1) Day Our Focus is on not just providing theoretical Information  more...

Flash Media Server 2.0 : Streaming Media Application Development Description: Flash Media Server 2: Streaming Media Application Development provides experienced Flash ActionScript developers and knowledgeable I.T. administrators with the knowledge and hands-on practice they need to build and deliver Digital Media applications with Flash Media Server 2. This course focuses on teaching students how to use Flash Media Server 2, ActionScript programming and the  more...

Flash Video Development Flash Video Development Description: In this three day hands-on training class, students will learn need-to-know techniques to produce and deliver high-quality Flash Video over the internet using Flash Professional 8. The new Flash Video codec will be explored in-depth to deliver higher quality video over lower bandwidth connections. Video topics will include developing a rich media player using  more...

Flex 2.0: Developing Rich Client Applications Level 1 ...ar with Flash application development Flex 2.0 :Data and Communication Level 2 Description: Flex 2.0 :Data and Communication Level 2 provides experienced application developers with hands-on, practical experience connecting their Flex font ends to remote, dynamic data using Flex Data Services. This two day course instructs developers how to connect with remote data using web services and Flex  more...

Adobe Flex 3.0 ...b services and LiveCycle Data Services' features allowing communication with a Javabased server environment. In addition, skills will be learned how to manipulate and format the returned data. Audience: This course is designed for application developers who want to connect their Flex client applications to dynamic data using Java-based server environments and web services. To gain the most  more...

Workshop on Industrial Automation Basics PLC SCADA and AC Drives for Engineers ... a Basic use of PLC Programming Software o PC to PLC Communications o Working efficiently with tool bars o On Line and Off Line Operation o Quickly compare PLC program copies o Communicating with the PLC o Forces Enabled/ Disabled safely o Data files and subroutines a Troubleshoot Actual Problems o Basic troubleshooting theory o The most common problems o Tracing  more...

'Right to Know' Hazard Communication ...Communication Right to Know Course is designed for those working in a variety of workplace settings and positions including HR Managers, Safety Coordinators, Plant Managers and Small to Mid-sized business owners in manufacturing and retail, etc. This course is based on the most current OSHA (Occupational Safety and Health Administration) guidelines for workplace safety. The seminar is  more...

Leading Virtual Multicultural Teams - GTP Cross Cultural Singapore Hong Kong Malaysia Thailand China Visit www. gtpworldsite. com Global Training Partners Develop an understanding of cross-cultural global business practices, particularly dynamics of leading in virtual teams Recognize our own leadership styles and what works and what does not from different cultural perspectives Learn how to lead and manage more effectively in different geographic locations and improve communication  more...

Cross Cultural Intercultural Training Malaysia - Global Training Partners Visit www. gtpworldsite. com Global Training Partners provides Malaysia cross cultural training programs for people doing business across cultures. Our programs provide the skills and practical applications necessary for executives to successfully communicate, lead, negotiate and work with clients, team members and suppliers from other cultures. Virtual training also available.  more...

Cross Cultural and Intercultural Training Hong Kong - Global Training Partners Visit www. gtpworldsite. com Global Training Partners provides Hong Kong cross cultural training programs for people doing business across cultures. Our programs provide the skills and practical applications necessary for executives to successfully communicate, lead, negotiate and work with clients, team members and suppliers from other cultures.  more...

Cross Cultural Intercultural Training Singapore - Global Training Partners Visit www. gtpworldsite. com Global Training Partners provides Singapore cross cultural training programs for people doing business across cultures. Our programs provide the skills and practical applications necessary for executives to successfully communicate, lead, negotiate and work with clients, team members and suppliers from other cultures.  more...

cisco ccna wireless training mumbai ccna ccnp mcse mcitp mcts linux training schedules in mumbai ...ce Creating and Ad-hoc (IBSS) Network and Analyzing the Communication Basic Cisco WLAN Installation / Wireless Clients Configuring a Controller Configuring and Migrating Standalone Access Points Installing and Configuring a Mobility Express Wireless Controller and Access Point Installing and Using The ADU Experimenting with Connections and Roaming WLAN Security / WCS  more...

Train The Trainer Excellent opportunity to learn and / or refresh the art of training. A must attend for all who make presentations and believe that they have delivered a training. Also a must for all those who are teachers and are initiating a career in freelance training. Training provided by UK certified trainer of trainers.  more...

Essential Interview Skills - Central London ...communication skills when under pressure during an interview? How would you rate them on a scale of 1 to 10? If its not up there between 8 and 10 then it could well be that you are not getting the jobs you apply for because your communication skills are letting you down. But of course, there are other things that you need to get across in an interview situation - like how well you are  more...

Effective Communication Skills - Manchester ...Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays  more...

Effective Communication Skills - Central London ...Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays  more...

Effective Communication Skills - Glasgow ...Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays  more...

Essential Interview Skills - Leeds ...communication skills when under pressure during an interview? How would you rate them on a scale of 1 to 10? If its not up there between 8 and 10 then it could well be that you are not getting the jobs you apply for because your communication skills are letting you down. But of course, there are other things that you need to get across in an interview situation - like how well you are  more...

Effective Communication Skills - Birmingham ...Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays  more...

Cross Cultural Intercultural Diversity Management and Awareness ... and invisible aspects; basics of effective intercultural communication; personal, national and organizational cultures; hidden values that drive behavior; how cultural filters shape assumptions, perceptions, stereotypes, behaviors and ways of communicating; cultural ethnocentrism and how to overcome it; cross cultural differences in verbal and nonverbal communication; overcoming stumbling  more...

Cross Cultural Intercultural Training Living and Working In Other Cultures Strategy and Competency ...hts on working across cultures by understanding different communication styles, decision making patterns, negotiating styles, management practices, gift giving and greeting rituals; acquire skills for conducting business across cultures; using cultural informants; women in management; developing cultural strategies and competencies for successful joint ventures. Note: This training program can  more...

Cross Cultural Intercultural Leadership of Diverse Multicultural Global Teams and Human Resource Management Viewing cross cultural intercultural diversity in the context of all aspects of pluralism: race, gender, ethnicity, age, abilities, education background, etc.; what diversity is and what it isna t; what diversity brings to the global workplace; developing diverse relationships as a key to team success; cultural diversity as a bottom line issue; how respecting differences looks to each individual;  more...

Cross Cultural Intercultural Negotiation Issues and Communication For Expatriate Management Cross Cultural intercultural assumptions relating to negotiation; national negotiating styles; identifying one's own negotiating style; hidden messages in intercultural negotiations; cross cultural negotiating skills; a framework for global business negotiations; negotiating with Americans, Europeans and Asians; position-based and interest-based negotiating; winning strategies for the global  more...

Corporate soft skill training - Delhi NCR > Basic etiquettes > Basic etiquettes for dining, party, formal and informal interaction > Business writing > Communication skills > Cultural sensitisation for coming to India > Cultural sensitisation for going abroad > Customer service > Dressing for success > E - mail etiquettes > Presentation skills > Recruiter training for IT industry > Team building exercises  more...

Understanding basic business etiquettes Understanding basic business etiquettes Program overview This program is designed for all who work in a formal work environment. It covers workplace expectations and acceptable behaviors: appropriate business dress and grooming, verbal communication, telephone skills, time management, and general professional deportment. This course can easily be adjusted to incorporate your organization's  more...