Instructor Led Communication Training

OSHA 30 Hour Training for General Industry - Denver, CO The OSHA 30 Hr. course teaches students the recommended best safe work practices as required under OSHA Standards for General Industry found under 29 CFR 1910. This training will provide your employees with the knowledge and tools for recognizing and mitigating the hazards most commonly found in your facility or job-site operations. The 30 Hour training is a four day Instructor-led OSHA Outreach  more...

OSHA 10 Hour Training for General Industry, Denver, CO, Instructor-Led Training The OSHA 10 Hour for General Industry seminar is an introductory training course that teaches workers hazard recognition and safe work practices in accordance with OSHA General Industry Standards, 29 CFR 1910. The 10 Hour Training program is geared for the entry level workers in manufacturing, oil and gas, warehousing, chemical processing, transportation, aviation, etc. The 10 Hour for General  more...

Safety Manager Training - Denver, CO The Safety Manager Course is designed for anyone with the responsibilities of workplace health and safety. This might include safety committees, safety managers, facility managers, or the Company Man. The Safety Manager course teaches students the applicability of OSHA regulations and the importance of a comprehensive safety management system. The course is a one day, Instructor-Led training  more...

HAZWOPER 40 Hour Training, Instructor Led Training in Denver, CO ...ions - Other Agencies Involved in HAZWOPER - Hazard Communications 29 CFR 1910. 1200 (MSDSs, NFPA 704, NIOSH EHMIS, DOT and EPA Classifications) - Chemical Behaviors and Properties - Toxicology - Medical Surveillance - Blood Borne Pathogens - Recordkeeping - Fire Protection Requirements - Confined Spaces - Risk Assessment and Analysis - Pre-Incident Planning  more...

Safety Manager Training Course ...SHA 300 Form - Health and Safety Programs - Hazard Communication Programs (HAZCOM) - Hazard Materials Management Plans - Emergency Response Plans - Inspections, Audits and Appraisals - Hazard Identification, Assessment and Analysis - Hazard Mitigation (Corrective Actions) - OSHA Inspections and Coping with the OSHA Inspector - Violations, Citations and Penalties  more...

Oil and Gas 24 Hour Hazard Recognition - Denver, CO ...yer/ Employee Rights * OSHA Focus Four * Hazard Communication * Workplace Hazardous Materials Information System (WHMIS) * Materials Handling * Fire Prevention * Confined Space * H2S Gas * Blood bourne Pathogens * Electrical Safety * Isolation - LockOut/ TagOut * Fall Protection * Excavation/ Trenching * Personal Protective  more...

CPSM Certification Bridge Exam Preparation Course ...fective managerial performance skills, and leadership and communication skills in supply management. Price Other CPSM Review courses cost between $1500-$5000 Financially, CPSM certified professionals earn 23% more than those that are not certified according to Institute for Supply Management. Professionally, you will have achieved a certification unmatched by any other  more...

Managing Conflict Understand the elements of conflict, recognize conflict management styles, tips for handling conflict, tips for avoiding conflict, enhance conflict management skills. 1/2 day for staff and additional 1/ 2 day for managers.  more...

Professional Customer Service Skills ...educe turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The  more...

Telephone Etiquette Training The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.  more...

Project Management in Action Managing World Bank Projects ...formance, establishing realistic goals Develop effective communication strategies that might be applied to team settings, minimising technical language Clarify roles in team settings Provide a basis for team standard setting - establishing standards and evaluating progress Illustrate how they will determine the contribution of each team member to team goal accomplishment Recognise and  more...

Comprehensive Real Estate Management ...elation - Dealing with a the irate customer/ client. - Communication: Perfecting a The Approacha ™ & Offering Assistance - Contributing to the maintenance of customer/ client loyalty - Empowering Front-line Staff to Redress a Dissatisfactory Client/ Customer Situationsa ™ - Seeking help and advice from colleagues and managers, when faced with difficult situations - Dealing  more...

Communication Dynamics and Networking in Organisation ...sational effectiveness 3. Networking and Interpersonal Communication By the end of the specified learning and development activities, delegates will be able to: - List at least five barriers to communication in organisation, explaining how they might be averted or addressed, in order to improve communication effectiveness. - Suggest the part that they can play in order to make  more...

Change Management and Executive Leadership in Organisations ...ral Relationships - Represent the Leadership Style and Communication - Associate Leadership Style with Levels of Role Specificity - Demonstrate an awareness of the relationship between Contingency Approaches to Leadership and Environmental Variables - Advise on the extent to which Leadership and Environmental Variables, Affect Organisations - a Vocalisea ™ the relationship  more...

Public Relations in Principle and Practice Course ...tions 2. Preparing for Your Public Relations Role - Communication in Public Relations - Public Opinion and Public Relations - People Management in Public Relations - Employing Ethics in Public Relations - The Legal Parameter of Public Relations - Research and Public Relations 3. Dealing With a The Publica ™ - Print Media Relations - Electronic Media Relations  more...

Executive Leadership and Corporate Communication 1. Objectives A. Team Dynamics By the end of the specified learning and development activities, delegates will be able to: - Distinguish between groups and mere aggregations - Suggest the difference in interpretation of groups and teams - Demonstrate your understanding of the social and psychological relevance of the stages of formation of a group - Distinguish between  more...

Tourism and International Relations ... - Internalise the fact that the worldwide revolution in communication and communications technologies (ICTs) have a remarkable effect on the reshaping of the capabilities and preferences of actors in International Relations; - Name the four levels of International Relations analysis, notably individual, domestic, interstate, and global, explaining why they provide multiple explanations  more...

National and International Economic Competitiveness Towards Economic Growth and Sustainability ... Sunset Review is permitted under the ADA - Devise a communication mechanism that will effectively inform Industrialists and other relevant parties, the aspects of the ADA and their role in the suspension of the countervailing measures and the establishment of a sunset review - Use case examples to build a scenario within which to conduct a sunset review - Conduct a sunset review  more...

Managerial Facilitation of Value-Added Customer Service Excellence Course ...ion - Dealing With a The Irate Customer/ Client. - Communication: Perfecting a The Approacha ™ & Offering Assistance - Empowering Front-Line Staff To Redress a Dissatisfactory Client-Customer Situationsa ™ - Seeking Help And Advice From Colleagues And Managers, When Faced With Difficult Situations - Contribution To The Maintenance Of Customer / Client Loyalty 4.  more...

Tourism and International Relations Module 2 ... - Internalise the fact that the worldwide revolution in communication and communications technologies (ICTs) have a remarkable effect on the reshaping of the capabilities and preferences of actors in International Relations; - Name the four levels of International Relations analysis, notably individual, domestic, interstate, and global, explaining why they provide multiple explanations  more...

Tourism and International Relations Modules 2 and 4 ...The effect of the worldwide revolution in Information and Communications Technologies (ICTs) in reshaping the capabilities and preferences of actors in International Relations - Four levels of International Relations analysis - individual, domestic, interstate, and global - Multiple and simultaneous in International Relations - The a North-South Dividea ™, in wealth -  more...

Tourism and International Relations - Module 4 ...tourism issues from a global community perspective. - Communication in international tourism: practical and conceptual and contextual issues. - Local national regional and international tourism: distinction and issues to be addressed. - The rule of government in police formulation and dissimilation. - Micro and macro economics and global tourism. - Tourism and international  more...

Travel and Protocol Management ...her IT Systems - Online Public Relations - Internal Communications and Intranet X. Freight Arrangements for Personal Belongs XI. Risk Management: An Introduction - Contingency Planning - Crisis Management - Continuity Management and Disaster Recovery - Public Service Continuity Management XII. Salient Communication Issue - Defining Communication - Barriers to  more...

Human ResourceTraining and Development Management ...lopment Of New Skills (E. G. Leadership, Problem-Solving, Communication, Questioning. Presentation And Process Facilitation Skills); a Ideas For Future Projects And Programs; a A Concrete Outcome Of Benefit To The Organisation And Program Participants; And a High Proven Returns On Investment In The Action Learning Programa . a Action Research a Process Management a  more...

Organisation and Management an Introduction ...- Be aware of the importance of organisational design and communication effectiveness. - Be able to establish objectives, designing the mechanism for their accomplishment - Apply effective time management to competitive situations CONTENT: - The functions of management - The management process: its universality - Planning: the basis for the emanation of subsequent functions - The  more...

Women In Management ...Creating Compatibility Between Decisiveness and Effective Communication Flow - Smashing The Glass Ceiling: Breaking Through Advancement Barriers - Why Are We Different?: Using Gender Differences Positively - The Old-Boy Network: A Birds-Eye View of a a Male Cartela ™ - Creating and Maintaining Women Network: Strategic and Operational Perspectives - a Gender Relation  more...

Training Needs Analysis Determining Training Needs ...lopment Of New Skills (E. G. Leadership, Problem-Solving, Communication, Questioning. Presentation And Process Facilitation Skills); xv) Ideas For Future Projects And Programs; xvi) A Concrete Outcome Of Benefit To The Organisation And Program Participants; And xvii) High Proven Returns On Investment In The Action Learning Programa . c) Action Research  more...

Training Expenditure or Investment Training Needs Analysis Costing Budgeting For Accelerated Rate of Return ...lopment Of New Skills (E. G. Leadership, Problem-Solving, Communication, Questioning. Presentation And Process Facilitation Skills); xv) Ideas For Future Projects And Programs; xvi) A Concrete Outcome Of Benefit To The Organisation And Program Participants; And xvii) High Proven Returns On Investment In The Action Learning Programa . c) Action Research  more...

Team Dynamics Team Leadership ...ance, establishing realistic goals - Develop effective communication strategies that might be applied to team settings, minimising technical language - Clarify roles in team settings - Provide a basis for team standard setting - establishing standards and evaluating progress - Illustrate how they will determine the contribution of each team member to team goal accomplishment -  more...

Talent Management ...ors in effective talent management - Devise an effective communication structure that will avert the isolation of exceptional talents - Locate talent management within the executive cadre CONTENT: - Talent relationship management - Talent and executive development - Approaches to talent management - Key success factors in talent management - Employee Retention - Career  more...

Strategic Management and Project Management The details of the modules: Objectives: 1. The Individual In A Dynamic Environment By the end of the specific learning activities delegates will be able to: - Develop an awareness for their own strengths and weaknesses - Develop a strategy for maintaining their strengths while developing their weak areas. -Determine factors within their work environments that are stressors  more...

SAP and Joint Venture Accounting ... decision-making in competitive business environment Communication of the various financial tools that are available to help the organisation enhance its competitive positioning and profitability and improve the all-important cash flow. Personal Impact Participants will be able to further develop their personal management skills by being: Better informed financially, to enable  more...

Planning Costing and Budgeting for Executive Decision-Making PROGRAMME OBJECTIVES: Participants attending the programme will: - Understand stages in the planning process - The multiple functions of budgets - Understand the importance of a well-defined budget process - Learn planning, costing and budgeting terminology used in business - Master techniques for cost-benefit analysis - Learn how to construct profit, cash and balance sheet plans and  more...

Organisational Structure and Control Systems ...tput - Organisational structure as a control function - Communication dissemination - Decision making involvement - Role specificity - Just in time (JIT) vs material requirements planning - Material requirements planning inventory system - The a INa ™ inventory - The a OUTa ™ inventory - The a JITa ™ inventory system - The KANBAN system 2.) Organisational  more...

Organisational Improvement Revitalising Organisations Through Organisational Development and Change ...nowledge and skills; - The creation of an open system of communication a vertically, horizontally, diagonally; management development - Micro organisational development - The quality of working life (qwl) - Aspects of quality of working life: - Adequate, and fair compensation. - Healthy and safe working conditions. - Development and growth of human capacities - Growth and security.  more...

Organisational Design Structuring and Restructuring Organisations ...nes of authority in an organisational chart - Illustrate communication channels in an organisational chart - Discuss the co-ordinating mechanism in a simple structure. - Name the fundamental organisational structures and their variations. - Demonstrate an awareness of the fundamental issues associated with Organizational design and their implications for effective organisational  more...

Modern Quality Systems and ISO 9000 ...tput - Organisational structure as a control function - Communication dissemination - Decision making involvement - The a INa ™ inventory - The a OUTa ™ inventory - The a JITa ™ inventory system - The KANBAN System - Establishing quality objectives - Stating precise objective - Setting quality objectives in relation to other organisational objectives - Relating  more...

Modern Quality Systems ...ty improvement - Exhibit an understanding of the role of communication for quality improvement - Demonstrate their understanding of the role OF Research and Development for Quality Improvement Course Contents& Concepts: - Quality: A Definition - Clientsa ™ Quality Consciousness - The Law And Development of Quality Assurance - Using quality as a tool to: a. Create a positive  more...

Managing Internal and External Cultural Diversity ...Communication in Organisation OBJECTIVES: - Develop a working definition of communication - Determine the important role that an initiator plays in contributing to an effective communication process - Determine when communication attempt has been successful - Determine the factors that contribute to successful communication - Make a definite judgement as to when it is appropriate to  more...

Leadership Styles Seminar or Course ...l Relationships 59. Represent the Leadership Style and Communication 60. Associate Leadership Style with Levels of Role Specificity 61. Demonstrate an awareness of the relationship between Contingency Approaches to Leadership and Environmental Variables 62. Advise on the extent to which Leadership and Environmental Variables, Affect Organisations 63. View Contingency Approaches  more...

Corporate Governance Principles and Practice ...ications of particular organisational structures have for communication and leadership styles - Demonstrate their knowledge of vertical and horizontal relationships and formal communication channels - Explain the mechanism whereby the organisational activities can be co-ordinated - Propose the desirable level of specialisation that might apply to particular organisational types and  more...

Corporate Governance and Strategic Management ...ications of particular organisational structures have for communication and leadership styles - Demonstrate their knowledge of vertical and horizontal relationships and formal communication channels - Explain the mechanism whereby the organisational activities can be co-ordinated - Propose the desirable level of specialisation that might apply to particular organisational types and  more...

Communication Information Gathering Analysis and Report Writing ...ntact, Posture & Other Forms Of Body Language - Verbal Communication - - Written Communication - Oral communication - audibility, Intonation, Etc. - Improving The Relevance Of Information presented - Addressing Questions - Designing PowerPoint Presentations - Choosing PowerPoint Background - Using PowerPoint Templates - Using sound and animation, appropriately -  more...

Anti-Dumping In Practice Hypothesising Case Reporting Case Investigation Countervailing Actions Sunset Review and Suspension ... Sunset Review is permitted under the ADA - Devise a communication mechanism that will effectively inform Industrialists and other relevant parties, the aspects of the ADA and their role in the suspension of the countervailing measures and the establishment of a sunset review - Use case examples to build a scenario within which to conduct a sunset review - Conduct a sunset review  more...

Financial Accounting and Management Accounting ...ns: a spreadsheet - Financial statements as a means of communication - Summary * Test your understanding * Application * Supplement: Recording transactions in ledger accounts: a service business * Test your understanding Module 6: Accounting information for trading businesses Learning outcomes - Introduction - Goods purchased for resale -  more...

Executive Leadership and High Performance Team Management ...ce of autonomous work teams - Indicate the function of communication as a medium of the transmission of values and role relationships in autonomous work teams - Suggest how effective conflict management might enhance the lifespan of high productivity teams - Demonstrate the ability to place equity in the context of organisational reward - Demonstrate and understanding of the  more...

Comprehensive Project Management A. OBJECTIVES AND RATIONALE 1. The Individual In A Dynamic Environment By the end of the specific learning activities delegates will be able to: - Develop an awareness for their own strengths and weaknesses - Develop a strategy for maintaining their strengths while developing their weak areas. - Determine factors within their work environments that are stressors - Manage  more...

Client or Customer Care ...ion 18. Dealing with a the irate customer/ client. 19. Communication: Perfecting a The Approacha ™ & Offering Assistance 20. Contributing to the maintenance of customer/ client loyalty 21. Empowering Front-line Staff to Redress a Dissatisfactory Client/ Customer Situationsa ™ 22. Seeking help and advice from colleagues and managers, when faced with difficult situations 23.  more...

Advanced Financial Accounting ... decision-making in competitive business environment Communication of the various financial tools that are available to help the organisation enhance its competitive positioning and profitability and improve the all-important cash flow. Personal Impact Participants will be able to further develop their personal management skills by being: Better informed financially, to enable  more...

MSc Human Resource Training and Development Management ...ting Organisational Change. (Organisational change). - Communication Media: - Mass or Personalised Communication? - Mode and Channels of Communication. - Getting The Message Right. - Timing of Communication. - Who Should Communicate What, When? - Use of Groups In Change Process. - Managing latent and manifest resistance to change. - Effective, overall, change  more...

Organisational Development OD in Action Improving Organisational Effectiveness ...wledge and skills; - The creation of an open system of communication - vertically, horizontally, diagonally; management development - Micro organisational development - The quality of working life (qwl) - Aspects of quality of working life: o Adequate, and fair compensation. o Healthy and safe working conditions. o Development and growth of human  more...

Introduction to Exploration and Production for New Engineers and Non-Technical Professionals 20 - 21 Feb 2011 KL As exploration and production activities in Asia continue to grow, new engineers and supporting professionals like yourself must grasp the language and technology of exploration and production. Exploration and production technology, equipment specification and processes have a unique language that must be conquered by executives such as you. A confident understanding of the technical jargon used  more...

Introduction to Exploration and Production for New Engineers and Non -Technical Professionals 28 Feb - 01 March 2011 As exploration and production activities in Asia continue to grow, new engineers and supporting professionals like yourself must grasp the language and technology of exploration and production. Exploration and production technology, equipment specification and processes have a unique language that must be conquered by executives such as you. A confident understanding of the technical jargon used  more...

Drilling Essentials for New Engineers Non-Technical Professionals 27 - 28 January 2011 Time is money in the oil business. Drilling time is big money. Whether in a technical, managerial or supporting role, you are a valuable asset to ensuring that project delivery targets are met and profits are realised. As drilling activities continue to increase, professionals like you must grasp the language and technology of drilling operations in order to maximise expenditures throughout the  more...

Drilling Essentials for New Engineers Non-Technical Professionals 29th November 2010 - 3rd December 2010 Time is money in the oil business. Drilling time is big money. Whether in a technical, managerial or supporting role, you are a valuable asset to ensuring that project delivery targets are met and profits are realised. As drilling activities continue to increase, professionals like you must grasp the language and technology of drilling operations in order to maximise expenditures throughout the  more...

Introduction to Oil & Gas Exploration and Production for New Engineers and Technical Professionals 26 - 27 July 2010 As exploration and production activities in Asia continue to grow, new engineers or supporting professionals like yourself must grasp the language and technology of oil & gas exploration and production operations in order to proactively support your organisationa ™s key business activities. Exploration and production technology, equipment specification and processes have a unique language  more...

Introduction to Oil Gas Exploration Production For New Engineers Non-Technical Professionals 19 20 August 2010 Singapore Ex As exploration and production activities in Asia continue to grow, new engineers and supporting professionals like yourself must grasp the language and technology of exploration and production. Exploration and production technology, equipment specification and processes have a unique language that must be conquered by executives such as you. A confident understanding of the technical jargon  more...

Drilling Essentials for New Engineers and Non-Technical Professionals in Oil Gas Vietnam 23 - 24 August 2010 Drilling Essentials for New Engineers and Non-Technical Professionals in Oil Gas! Time is money in the oil business. Drilling time is big money. Whether in a technical, managerial or supporting role, you are a valuable asset to ensuring that project delivery targets are met and profits are realised. As drilling activities continue to increase, professionals like you must grasp the language  more...

Casino Team Building ...nique Dice Two Up? At Dragon Team Building we combine communication, education, and fun with teambuilding activities. The Casino is very much about teams, building relationships and having fun in a relaxed atmosphere and very little to do with 'gambling'. It is great for creating laughter, interaction and a sense of team by experiencing the highs and lows of a gambler's life without the  more...

The Hollywood Challenge Hollywood blockbusters require countless months and millions of dollars to produce. Replicating this high pressure environment a with everything on the line a the Hollywood Challenge requires each team to plan, script, direct, perform and edit a 5 minute Hollywood blockbuster of their own. With a deadline to meet and pitfalls every step of the way, anything and everything can go wrong in this  more...

The Chocolate Challenge ...o identify a target market, develop a brand and prepare a communication plan for a new premium chocolate range. Professional chocolatiers instruct and support the delegates in the creation of their own unique handmade chocolates Using creative thinking, teams work through a series of product development tasks.: 1) Creation of Brand and Product Names & Slogans 2) Product Design : Make  more...

Corporate Outdoor Teambuilding Training & Events Organization ...ness in today's competitive markets. Our programs improve communication and the competitive atmosphere helps keep everyone performing at his or her highest level, while promoting interpersonal relationships. To facilitate your navigation, we have summarized for you Our 9 Competitive Advantages: 1) We are the only Foreign (French) Teambuilding company SPECIALIZED in teambuilding activities  more...

Diploma in Instructional Designing KBuffer, as you may be aware, is one of the leading institutes in India providing many job-oriented courses. Instructional Designing is one of the major process of E Learning. There are many good opportunities available for Instructional Designers (IDs). We have signed up with many companies for placing our successful candidates. Any graduate who clears our English Admission Test is eligible to  more...

Comptia A ...fied technicians also have excellent customer service and communication skills to work with clients. Two exams are necessary to be certified: CompTIA A Essentials, exam code 220-701;and CompTIA A Practical Application, exam code 220-702. CompTIA A Essentials measures the necessary competencies of an entry-level IT professional with a recommended 500 hours of hands-on experience in the lab or  more...

Making Google Work For You ... to learn Google for web access, office productivity, and communication. Upon successful completion of this course, students will be able to: explore and customize the Google Chrome user interface. browse websites using Google Chrome. obtain information from the web using the Google search engine and Google Maps. communicate over the web. manage information using bookmarks, alerts, and  more...

Microsoft Powerpoint 2007 Level 2 ...ll transform basic presentations into a powerful means of communication. Course Objectives You will enhance your presentation with features that will transform it into a powerful means of communication. You will customize the PowerPoint interface to suit your requirements and use the new and enhanced features to create dynamic and visually appealing presentations. You will then finalize a  more...

Microsoft Powerpoint Level 2 2010 ... features that will transform it into a powerful means of communication. You will customize the PowerPoint interface to suit your requirements and use features to create dynamic and visually appealing presentations. You will then finalize a presentation and secure it to authenticate its validity. Upon successful completion of this course, students will be able to: customize the PowerPoint  more...

Personality Development this program covers overall personality development. Major topic's that are covered in the courses are body language, soft skills, telephone etiquette, dressing sense, communication skills, voice modulation etc This Program is designed for 3 hours training which cover's the main area's of personality development training. This program also help's in confidence building and over all  more...

Communication Skills ...communication skills, which provides enhancement to all the communication barriers like public speaking, etiquette, body language, soft skills, telephone etiquette, dressing sense, communication skills, voice modulation etc This Program is designed for 5 hours training which cover's the main area's of communication skills training. This program also help's in confidence building and  more...

Interview Management Job Interview "Secret" Gets You Hired Fast. its a fast track program which helps you get hired soon and make you understand every thing about resume / cv, questions, interviews skills, Management job interview questions, explore the candidate's management-related competencies, personal management style, Popular interview questions are outlined with practical answer guidelines. This Program  more...

Voice And Accent Voice and Accent course allows you to pick 4 different accents *UK *US *Australia *Neutral This Program is designed for 10 days training Module each. Voice and accent training imparts the basic concepts of the English alphabet and its corresponding letters, which further represent their respective sounds, and thereby improves overall conversational skills. several other factors like  more...

Supplier Development This 1 and 1/2 day Supplier Development workshop provides direction on world-class ways of working with suppliers to improve supply chain performance in all areas that will benefit the cross-functional interests of the organization. Topics to be covered include defining supplier development; examples of effective supplier development and evaluation systems; components of implementation activities;  more...

Communication and Interpersonal Skills ...Communication and Interpersonal skills is highly interactive and participants will learn to improve their communication skills and change behaviors to create a people-oriented environment. The need to be receptive to new ideas and selling ideas to others will be highlighted. Participants will learn how to motivate others and build a successful team; give and receive constructive criticism and  more...

Conflict Management This 1-day Conflict Management is highly interactive and focuses on improving conflict resolution skills. Participants will learn how to recognize conflict situations, and apply classic conflict-resolution strategies. We will explore how conflicts arise and discuss ways to maximize individual differences to build collaborative teams and productive relationships. Emphasis will be placed on how to  more...

Customer Service Skills ...rcises will be used to demonstrate the appropriate style, communication pattern, and follow-up. Participants will learn to recognize customer needs and expectations, how to develop a plan to delight that customer with service; and assess the effectiveness of the organization's customer service operations. The keys to customer service will be employed, and participants will receive feedback on  more...

Improving Communication in Procurement ...am will focus on improving participants' written and oral communication skills, including effective listening skills. Participants will learn to improve letter and memo writing, as well as the keys to writing effective reports. Resolving communication problems and conflict resolution will be discussed. An assessment tool will be used to provide feedback to participants on their communication  more...

Written Communications in Purchasing ...communication skills. The principles behind clear and dynamic writing will be covered. Participants will learn how to organize writing projects; assess the audience for communications; apply various tools for writing projects; and evaluate written materials to improve results. Exercises, together with a self-assessment tool, will be used to provide feedback to participants on their  more...

Social Media Law ...clients from landing into trouble with this new method of communication. Benefits for you - Get up to speed on social media basics and tips on navigating privacy issues - Learn best practices in managing intellectual property - Understand the trends and risks in using social media as a marketing tool - Learn social media policy best practices - Avoid legal ethics traps involving social media  more...

Secrets of Master Presenters ...d concepts from a broad array of disciplines. Many of the communication principles and persuasion techniques were drawn from classical sources, such as the writings of Aristotle. John Maxwell, Tom Hopkins, and Steve Jobs apply these principles and techniques in their presentations too. Other methods are based on established knowledge, as well as recent discoveries about the human mind.  more...

Effective Communication Getting Your Message Across ...communication is the assumption that message sent = message received. Too often, we presume that the words and ideas we choose for communicating a message hold the same meaning to others as they do to us. In addition, we are often unaware of how our nonverbal communication influences our message. As a result, we are often confused by the reactions we receive from our communication efforts.  more...

You Can Speak with Confidence How often have you admired and envied those who speak before groups with such ease and confidence? Do you find yourself wishing that you had the talent to motivate, persuade, and hold the attention of a group? You can have it. Confident speaking is not strictly for talented naturals or geniuses or loud people. Speaking is for everyone who has a message to impart; a purpose to fulfill, and  more...

Practical and Legal Issues of Employee Wellness Programs Benefits strong Ensure nothing gets overlooked - get on the road to success in employee wellness programs. /strong With health benefit costs on the rise, many employers are using targeted, coordinated wellness programs as a last line of defense to their burgeoning health insurance budgets. When designing and implementing such programs, most employers don't think about the ADA, HIPAA, EEOC, DOL,  more...

Powerful Presentations Training Seminar ...hly interactive workshop focuses on professional business communication including preparation, structure, delivery, strategy, use of visual aids, and handling questions and answers. Our presentation training seminar is the most highly participatory and personalized workshop of its kind. Participants have up to two instructors to help them learn and practice fundamental and advanced  more...

Negotiating Success ...a powerful way to build on the new skills and ensure that communication training dollars are maximized. Contact us for more information about the Negotiating Success! training program or to discuss your organizationa ™s corporate training needs. For More Information Contact Bold New Directions at 1-800-501-1245 or www. boldnewdirections. com or via email at info@boldnewdirections.  more...

Think On Your Feet ® Think On Your Feet ® is a core competency in leading edge organizations. It is the platform on which to build speaking, presenting, writing & negotiation skills. Think On Your Feet ® introduces the capsules-of persuasion concept along with 10 plans that structure ideas quickly for Clarity, Brevity, and Impact. This globally acclaimed workshop actually trains leaders and front line  more...

Creating Customer Loyalty ...a powerful way to build on the new skills and ensure that communication training dollars are maximized. Contact us for more information about the Creating Customer Loyalty training program or to discuss your organizationa ™s corporate training needs. For More Information: Contact Bold New Directions at www. boldnewdirections. com or at 1-800-501-1245 or via email at  more...

Situational Frontline Leadership ...ers how to diagnose individual situations and employ core communications skills to partner for performance. How to provide clear direction. To be specific. Actively listen. Give feedback. Enhance self-esteem. Participants practice and use these skills. In real time. With their direct reports. Situational Frontline Leadership can be implemented in your organization through a two-day or  more...

Thriving In Times of Change Thriving in Times of Change is an experiential training workshop for professional teams. It enables participants to master the competencies of workplace resilience to see how resilience impacts team dynamics in the midst of rapid change. Participants explore the dynamics of team resilience from relationships to solution-finding to corporate culture, utilizing components of the S. U. P. P. O. R. T.  more...

Leading People to Embrace Change ...echnology into a workplace, whether as business software, communication tools or computing devices, also lays the foundation for change in reporting relationships, work patterns and job titles. As we all know, change is seldom welcome and is often fought. Many technology projects, although planned and executed flawlessly, have nonetheless gone down in flames due to the unwillingness of the  more...

Fundamentals of Communication ...Communication provides an overview of the basic principles of business communication. It provides guidelines and best practices for effectively communicating in the workplace, thereby improving productivity and mutual understanding in culturally diverse business organizations. You can get a complete list of other Business Skills classes at  more...

Inventor 2011 Advanced Part Modeling ...or importing data, and the Engineera ™s Notebook for communication. The course also covers some miscellaneous drawing tools such as custom sketches symbols, working with title blocks and borders, and documenting iParts. With an understanding of these tools, students can begin to streamline the design and documentation process. You can get a complete list of other Autocad classes at  more...

Windows Communication Foundation Using C# ...Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Developing Ajax Applications ... HTML DOM, and CSS. Then, students learn how to establish communication between their on-page JavaScripts and server-side application components, and thus to develop richer, more user-friendly and responsive web applications. We pursue Ajax connectivity entirely from the client side in this course (Java developers please see Course), and at several levels. From an initial study of the  more...

Project Templates - Power Tools for the PM The Challenge Bring up the subject of "project templates" and many project managers will immediately launch into a rant about all of the burdensome paperwork that prevents them from doing their real job. Few of us love paperwork, but it is an unfortunate mistake when PMs assume that templates are responsible for the burden. In fact, templates are among the most effective tools that any PM can  more...

Essential Project Skills for Teams The Challenge The project team is the engine that cranks out the work of the project. But they can do much more. By understanding the basics of defining a project plan and managing schedule, scope and risk, project team members can contribute more fully to the successful execution of projects. By applying Key interpersonal management skills, team members can manage or even prevent many of the  more...

Effective Project Management ...isk management, forecast and control costs, promote great communication and much more. The format is truly multimodal, with a mixture of exercises, simulations, group discussions, individual discovery and lecture. Every student receives a set of useful Project Management templates. This course is ideal for Project Managers who want an update on crucial concepts and techniques, or new project  more...

Project Management Fundamentals (project managment) The Challenge Project Management training can be all about passing an exam, but that does not necessarily help with the actual work at hand: managing projects. What we need is PM training that focuses on those concepts, tools and techniques that actually help us to get the job done. Where can we find such training? The Solution Project Management Fundamentals provides two days of practical,  more...

Overview of Project Management The Challenge Within virtually every enterprise there is growing understanding of just how crucial successful projects are to financial well-being. After all, our ability to reach Strategic Objectives largely depends on the success of our major initiatives. In parallel with this understanding is the realization that all levels of the organization must become conversant with the primary principles  more...

Introduction to Enterprise Service Bus ...nctions and capabilities, Service Component Architecture, communication methods, define the role of SCA components, discuss ESB communication patterns, depict use of business rules, human tasks, state machines and process models, ESB and Message Broker integration and a comparison between the ESB and the Message Broker. All aspects of this class will illustrate the architecture and design of an  more...

Oracle8i Advanced PLSQL Programming This class will complete a developers training curriculum concerning Oracle PL/ SQL. Advanced PL/ SQL constructs such as records, tables, LOBs, dynamic PL/ SQL and File input/ output are discussed. The Oracle facilities to tune, trace, and debug your PL/ SQL programs are provided. The concept of packages is further explored and explained with using suggested methods and techniques. Intersession  more...

Oracle9i Advanced PLSQL Programming ...quential file handling outside the database, intersession communication with DBMS_PIPE or DBMS_ALERT and sophisticated transaction-based messaging with Advanced Queuing (DBMS_AQ). You'll also be introduced to PL/ SQL program tracing and tuning with DBMS_TRACE and DBMS_PROFILER. This course has been completely updated for Oracle9i. Working examples are included throughout the course book and  more...

Introduction to WCF Using C# ...Communication Foundation (WCF) is Microsoft's new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF supports the  more...

Introduction to WCF Using Visual Basic ...Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Introduction to WCF Using Visual Basic (VS2008) ...Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

DOT NET Overview This one-day, information-packed seminar provides an overview of Microsoft's. NET technology. It should prove of value to developers and managers who are starting on a .NET project or who are evaluating this technology. The course is designed to run using .NET 3. 5 and Visual Studio 2008. The course starts with an introduction to the architecture and key concepts of .NET. Visual Studio 2008 is  more...

Conflict Management ...he most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures for finding an effective mediator. You can get a complete list of  more...

Communication Skills for Technical Professionals ...pe of environment, technical professionals need effective communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the technical aspects of the job. This program will help technical employees build rapport with a wide variety of  more...

Communication Skills for Emerging Leaders ...communication skills are essential for every employee at every level. The ability to convey ideas, give and receive feedback, resolve differences and persuade others is as important as technical competence in a job. This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various  more...

Civility in the Workplace It is not always a given that you will like the people that you work with, but it is important to understand the value of being civil to one another. In this course participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the  more...

Advanced Communication Skills In any profession, you will find yourself in a situation where you need to relay information to another colleague. When such situations arise, good communication skills are an essential part of getting your message across clearly. This course will show you how to apply advanced verbal and written communication techniques in your workplace. You can get a complete list of other Business Skills  more...

z-OS Assembler Language - Advanced Topics This class is oriented to the advanced Assembler language programmer that includes updated information relating to features with HLASM and the changes introduced with z/ OS. Specific topics will focus on 64-bit virtual storage addressing and the programming changes required to exploit new z/ OS features. New macros and data structures inherent in the z/ OS architecture will be explored. In  more...

DB2 for z-OS Database Administration ...ps between object components will be presented along with communication and security aspects. Design issues of referential Integrity, table check constraints, user defined data types and functions, and triggers are covered in detail. Program design issues will be presented which effect concurrency, integrity and performance. DB2 administration functions and utilities will be  more...

Dealing Effectively with the Media This book is designed to help you handle direct relations with the media confidently. You'll learn how to mentally and physically prepare for interviews, how to maintain reliable media contacts, and much more. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Meeting Skills for Leaders, Third Edition In the business world, it is essential for everyone in the workplace to work together to get the job done, and this often involves meetings. For most of us, meetings are a part of the daily work routine, but as often becomes the case, that is what many meetings begin to feel like--routine. MEETING SKILLS FOR LEADERS (formerly titled EFFECTIVE MEETING SKILLS) is just the sort of back-to-basics  more...

Making Your Message Memorable Have you ever wanted to make a lasting impression, connect with an audience, or be recognized as an effective communicator? Delivering your message through stories is an excellent way to break the ice, inspire people, share good news, build team spirit, and more. Making Your Message Memorable show you how you can put stories to work in everyday business situations. You will learn a number of  more...

Advanced Interpersonal Communication This 1-day course will introduce delegates to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Personal Influencing Techniques (speaking and verbal communication) This 1-day course will introduce delegates to the meaning of 'personal influence', what it is and how it can be used to enable them to get what they want from situations where they need to be influential. You can get a complete list of other Professional Development classes at http://www.wintrac.com/courses/coursesProfDevlop.asp  more...

Introduction to Microsoft Project Microsoft Project is a leading tool for monitoring the flow of resources, projecting budget recommendations, and creating reports that may be compared against actual results. The software offers many possible solutions to make adjustments in order to control complex projects. This program is a hybrid of many other software types including: communication, database, spreadsheet, and scheduling  more...

Fireworks MX 2004-Web Graphics and Interactivity (Macintosh) ...communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to create, modify, optimize, and integrate Web graphics with Macromedia Fireworks MX 2004. You can get a complete list of other Multimedia & Design classes  more...

Fireworks MX 2004- Web Graphics and Interactivity ...communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to create, modify, optimize, and integrate Web graphics with Macromedia Fireworks MX 2004. You can get a complete list of other Multimedia & Design classes  more...

Microsoft Office PowerPoint 2003 Level 2 As a Microsoft ® Office PowerPoint ® 2003 user familiar with the basics, you're able to convey information clearly without much glitz. That's okay, but you can do better? audiences expect more than the basics. In this course, you will enhance presentations with features that will transform basic presentations into those with a powerful means of communication. You can get a complete  more...

Microsoft PowerPoint 2004 for Macintosh Level 2 As a Microsoft? Office PowerPoint? 2004 for Macintosh user familiar with the basics, you're able to convey information clearly without much glitz. That's okay, but you can do better? audiences expect more than the basics. In this course, you will enhance presentations with features that will transform basic presentations into those with a powerful means of communication You can get a complete  more...

Microsoft Office PowerPoint 2007 Level 2 Second Edition As a PowerPoint 2007 user, you are familiar with the basics of creating a presentation and you are able to convey information effectively in a simple way. Static content in presentation, however, will not keep your audience interested. In this course, you will enhance presentations with feature that will transform basic presentations into a powerful means of communication. You can get a  more...

TCP-IP- Introduction and Advanced TCP/ IP: Introduction and Advanced provides a basic understanding of the configuration, communication, and management of one of the most widely used internetworking protocols and the backbone of today's Internet. You can get a complete list of other Telecommunications classes at http://www.wintrac.com/courses/coursesTele.asp  more...

Telephony Voice Over IP ...two types of networks used to move voice, video, and data communication. The first type of network was the Public Switched Telephone Network (PSTN). This was the system used by the local telephone company. This network was designed to carry only voice traffic. The second type of network was the data communications network found in many private company networks. This network carries data  more...

What Customers Really Want - and How to Help Your People Deliver It ...roughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned skills in dealing with difficult situations and making every interaction a positive experience. You can get a complete list of other Sales Performance  more...

What Customers Really Want - and How to Help Your People Deliver It ...roughout the course. They will dive deeper into workplace communication by examining the doa ™s and dona ™ts of technology, and how to use these advances to further their customer alliances. Further groups will practice learned skills in dealing with difficult situations and making every interaction a positive experience. You can get a complete list of other Sales Performance  more...

PMI Risk Management Professional Exam Preparation Risk is inherent in everything that we do and ita ™s therefore no surprise that risk management holds a high level of importance within project management. This course offers an overview of project risk and risk management in a combination of lecture and hands-on learning formats, and is geared towards preparing students for the PMI Risk Management Professional (PMI-RMPSM) certification exam  more...

Communication Skills for IT Professionals ...communication skills are the key to influencing others and to establishing and maintaining good relationships. This interactive workshop describes how to achieve mutual understanding and greater clarity in interpersonal communication, identifies and develops communication skills, and provides opportunities for refining skills through role-playing activities. You can get a complete list of  more...

Business Etiquette (new Manager development) This course provides students with a thorough understanding of business etiquette, why ita ™s important, and how to demonstrate the skills that constitute business etiquette. Topics covered include the importance of punctuality and guidelines for proper communication, telephone and email etiquette, and interactions with clients outside the office. You can get a complete list of other New  more...

CompTIA Security +Certification The main aim of this course is to help to prepare you for CompTIA's Security+ Certification exam. CompTIA Security+ validates knowledge of communication security, infrastructure security, cryptography, operational security, and general security concepts You can get a complete list of other Network+ classes at http://www.wintrac.com/courses/coursesnplus.asp  more...

Business Etiquette This course provides students with a thorough understanding of business etiquette, why ita ™s important, and how to demonstrate the skills that constitute business etiquette. Topics covered include the importance of punctuality and guidelines for proper communication, telephone and email etiquette, and interactions with clients outside the office. You can get a complete list of other  more...

The Art of Effective Communication ...communication is a vital part of any efficient organization and yet, it is also one of the most difficult components to establish and maintain. This two-day course will provide students with a thorough understanding of the different types of communication, how authority and personality types impact communication, and how to develop tools for effective communication. Students will also learn how  more...

The Art and Science of Communication ...not unusual to hear people in companies say, a We have a communication problem here.a This one-day program will provide methods and information to analyze and improve your own communication and help you help others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies  more...

Microsoft Project 2003- Web Access ...communication between all team members. A Microsoft Enterprise Project Management solution provides a framework for electronically creating and managing projects within an organization. In this course, you will use Microsoft Project Web Access 2003 to view and access project information located on the server, as well as to report progress on assigned project tasks You can get a complete  more...

Microsoft Office Project 2007- Web Access ...communication between team members is essential for the successful completion of any project. A Microsoft Enterprise Project Management solution provides the framework for electronically creating and managing projects. In this course, you will use Microsoft ® Office Project 2007 to access project information located on a server, as well as to report progress on assigned project tasks. You  more...

Survival Skills for Analysts ...dynamics and resolving interpersonal conflicts; improving communication skills; planning and managing meetings more effectively and achieving greater consensus and commitment. To help ensure students continue to cultivate these critical skills after completion of the workshop, an action plan is developed for ongoing personal development in the workplace environment. PDUs = 16. You can get a  more...

Web Services Using C # and ASP.NET This course provides a realistic, hands-on, comprehensive coverage of developing Web services using ASP. NET and C#. Web services are an evolving series of standards that enable programs on various computers to communicate with other programs on similar or disparate computers transparently over the Internet. This course teaches in detail the skills needed to program Web services using ASP. NET. It  more...

Advanced HP-UX Systems Programming ...handlers, Timers, Processes, Multi-Tasking, Inter-Process Communication (IPC) Pipes, Shared memory, Message Queues, Semaphores, Networking, Sockets, using TCP/ IP and UDP/ IP. Throughout the course the information presented is related to the participant through: the execution of common HP-UX user/ administrator commands, and writing, compiling, and executing example C language programs which  more...

Advanced IBM AIX Systems Programming ...handlers, Timers, Processes, Multi-Tasking, Inter-Process Communication (IPC) Pipes, Shared memory, Message Queues, Semaphores, Networking, Sockets, using TCP/ IP and UDP/ IP. Throughout the course the information presented is related to the participant through: the execution of common IBM AIX user/ administrator commands, and writing, compiling, and executing example C language programs which  more...

Advanced Solaris 10 Systems Programming ...handlers, Timers, Processes, Multi-Tasking, Inter-Process Communication (IPC) Pipes, Shared memory, Message Queues, Semaphores, Networking, Sockets, using TCP/ IP and UDP/ IP. Throughout the course the information presented is related to the participant through: the execution of common Solaris 10 user/ administrator commands, and writing, compiling, and executing example C language programs  more...

Advanced Red Hat Linux Systems Programming ...handlers, Timers, Processes, Multi-Tasking, Inter-Process Communication (IPC) Pipes, Shared memory, Message Queues, Semaphores, Networking, Sockets, using TCP/ IP and UDP/ IP. Throughout the course the information presented is related to the participant through: the execution of common RHEL user/ administrator commands, and writing, compiling, and executing example C language programs which  more...

COMPLETE WCF ...Communication Foundation (WCF) is an API used to build distributed applications using .NET 3. 0 (and higher). WCF was designed to expose the current multitude of Windows remoting APIs (web services, MSMQ, TCP, peer-to-peer, etc) from a single unified toolkit. In this course, attendees will examine the overall WCF programming model, binding choices, host options, security issues and the use of  more...

DELTA . NET 30 - 35 ...he role of Windows Presentation Foundation (WPF), Windows Communication Foundation (WCF) and Windows Workflow Foundation (WF). The later part of this class will examine the numerous language changes which will be found within C# 3. 0 / VB 9. 0 with the forthcoming release of .NET 3. 5. As well, you will come to understand the use of LINQ (Language Integrated Query) and the surrounding  more...