Instructor Led Communication Training in Ontario, Canada

People Skills The Secret Behind Project Success ...h others is at the heart of good project management. Poor communication and relationships result in significant issues and detract from what matters and what needs to be done. The two day People Skills session focuses on understanding ourselves and learning specific techniques and strategies that enable us to relate to and engage others successfully. During the session, participants will  more...

Windows Communication Foundation Using C# and VS2010 ...Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Web Services Using C# and .NET ...rvices using. NET technologies, both ASP. NET and Windows Communication Foundation (WCF). It also examines the fundamentals of SOAP, WSDL and REST. The course is current to .NET 4. 0 and Visual Studio 2010, with coverage of newer features such as the WS-I Basic Profile 1. 1, SOAP 1. 2, the event pattern for calling Web services asynchronously, support for REST services, and more. The  more...

Windows Communication Foundation (WCF) Using Visual Basic (VS2008 and higher) ...Communication Foundation (WCF) is Microsofta ™s new framework for building distributed systems. It unifies and builds on the diverse set of existing distribution mechanisms, which include ASP. NET Web services and .NET Remoting. WCF enables developers to produce highly configurable, secure, reliable and transactional services using a single simplified programming model. And since WCF  more...

Customer Relations This workshop deals with how you can improve your understanding and skills when dealing with all kinds of customers whether over the telephone or face-to-face while striving to build positive relationships with all types of behaviours -- pleasant, angry, passive, or reluctant. The workshop covers the following: -The Psychology of Customer Relations -Understanding Your Communication  more...

Team Building This seminar is composed of three key elements: personality dynamics, team building, and problem solving strategies. These components provide a practical backdrop for facilitating effective team interactions. Understanding the characteristics and needs of different personalities leads to more effective communication. Making these personal differences objective facilitates the process of problem  more...

Supervisor Training ...atisfaction and productivity, making objective decisions, communication skills and dealing with conflict, and planning and goal setting strategies. By the end of this workshop, participants will have a clear understanding of their functions, their weaknesses, and their strengths as a leader. This program enhances the understanding of the managera ™s roles and functions. The learning  more...

PowerPoint 2007 Level 3 Advanced French Instruction English Software You will enhance your presentation with features that will transform it into a powerful means of communication. You'll customize the PowerPoint interface to suit your requirements & use the enhanced features to create dynamic & visually appealing...  more...

Customer Relationship Management From Philosophy to Systems to Social Media Topics included in this 2-day seminar: CRM, The Philosophy; Identifying your customer; Customer Lifecycle and CRM Business Processes; CRM a Marketing Strategy; Communication and People...  more...

Fireworks Introduction-2 Days Location: Toronto Date: 2007-04-16 List Price: $825 Offered Price: $575.00 Seats Available: 5 Over the last decade, the Internet has become a leading communication medium. As a result, Web page design, including graphics development, has become a priority for many businesses, increasing sales and marketing capabilities and improving company images. In this course, you will explore how to  more...

Making the Transition to Management - 2 Day Seminar ...with peer Managers * Master the basics of coaching, communication, motivation, delegation and performance management * Practice your listening and feedback skills * Become an effective member of the management team What You Will Cover * How to build successful relationships with Managers, peers and direct reports * Know what is expected of a Manager  more...

Best Practices for the Multi Project Manager - 2 Day Seminar ...ich are not * Improve personal time management and communication throughout the organization * Keep projects on track, on time and on budget What You Will Cover * Prioritize projects * Negotiate stakeholder expectations to establish scope * Design and develop multiple project plans * Balance risks and resources to achieve optimum performance  more...

Critical Skills for Supervisors and Managers Location: Ottawa Date: 2008-01-22 List Price: $1495 Offered Price: $995.00 Seats Available: 2 Module 0: Introductions, Learning Objectives, Agenda Module 1: Pre-assignment Discussion - skills Inventory for Supervisors" Module 2: The Role of the Supervisor Module 3: The Thinking and Planning Process Module 4: Leadership Module 5: Day 2 Reconnect Module 6: Working As a Team Module 7:  more...

Delivering Powerful Presentations - The Professional Advantage Do you want to become a top sales performer and consistently outsell your competition? Are you in a management position and would like the ability to communicate more effectively with your peers and senior management? Are you a project manager, supervisor, or team leader, and need to present an overview of your next major assignment? If so, then this course may be for you. The learning objectives  more...

Microsoft Outlook 2003 Level 2 (1 Day) ...0 Seats Available: 2 Email is the most common form of communication we use at work today. Outlook 2003 is the most common email application today, but there is more to Outlook than simply its email features. Have you ever forgotten to include an attachment to an email? Did you know you can recall it? How about using the calendar, managing and scheduling your time more effectively, creating  more...

Microsoft Excel XP 2003 Level 3 ...0 Seats Available: 2 Email is the most common form of communication we use at work today. Outlook 2003 is the most common email application today, but there is more to Outlook than simply its email features. Have you ever forgotten to include an attachment to an email? Did you know you can recall it? How about using the calendar, managing and scheduling your time more effectively, creating  more...

Adobe® Dreamweaver® CS3 - Level 2 Location: Winnipeg Date: 2008-04-24 List Price: $275 Offered Price: $220.00 Seats Available: 2 : This course is designed for students who not only use Adobe Dreamweaver CS3 to design and develop webpages in a WYSIWYG environment, but also have the ability to understand and work with the architecture and coding of web pages. Students are those in small companies or departments within large  more...

Powerful Communication Strategies Would having the ability to build instant rapport with associates and clients be of value to you? Do you a manager, supervisor or team leader want to increase your leadership capability? Do you want to learn how to communicate more effectively with customers and employees? Are you looking to ease frustration and reduce conflict in the workplace? Do you want to be better understood up, down, and  more...

Public Speaking Presentation Survival School ...ing what you want to say, and being comfortable with your communication skills. In this comprehensive two-day workshop, you will master the skills that will make you a better speaker and presenter. It s like preparing every detail of a party. You are prepared, and it s going to be a smashing success. Learning Objectives * Identify ways to gain rapport with your audience *  more...

Flex 3 and LiveCycles - Integrating with Data and Messaging This two day course instructs developers how to connect with remote data using web services and LiveCycle Data Services' features allowing communication with a Java-based server environment. In addition, skills will be learned how to manipulate and format the returned data.  more...

Adobe Dreamweaver CS3 - Level 2 This course is designed for students who not only use Adobe Dreamweaver CS3 to design and develop webpages in a WYSIWYG environment, but also have the ability to understand and work with the architecture and coding of web pages. Students are those in small companies or departments within large companies who use web technologies for electronic communication. Some examples of target companies are  more...

Dealing with Difficult Clients - oomph This workshop provides attendees with strategies to create enduring relationships that help expand existing business activity and generate referrals from satisfied clients. Some examples of the topics covered include: * Setting service boundaries and managing expectations * Establishing clear communication with clients to avoid misunderstandings * Guiding staff to effective client  more...

Telemarketing - Using A Telephone as a Sales Tool The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success. This one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.  more...

Effective Presentation Skills 2 Days ...Communication and presentation are fundamental elements of success in the business world, making the development and fine-tuning of these skills crucial and often critical. This 2-day action packed workshop will teach you how to create and deliver highly dynamic and vibrant presentations to a variety of audiences using simple and effective presentation techniques. Your presentation skills  more...

Lets get FOCUSED on Management Managing Results in the 21st Century Do you want to develop your ability to manage and supervise others more effectively? Have you recently been promoted to a team leader, supervisor or a management position and have less than 1 year's experience? Are you a seasoned professional looking to enhance your ability to communicate more effectively and improve your overall performance and that of your team? Then this course is for you.  more...

The Leading Edge: Leadership through Effective Communication Participants who complete this workshop will: * Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate accountability and courage when executing decisions and communicating with staff. * Improve staff performance by identifying and  more...

The Art of Excellent Communication for Business or Pleasure * Learn the art of small talk to help you make friends and business acquaintances * Influence others to get buy-in without feeling like a bully * Make a winning first impression - every time * As a manager or leader, ensure your message comes across the right way * Run relevant, inclusive meetings * Advance your public speaking & presentations  more...

Powerful Sales Presentations Theory This course is intended for those wanting to learn a systematic approach to presenting that will simplify their presentations and make it easier to deliver their message in a professional, logical manner. Participants will learn techniques to improve their communication skills. Participants will explore Important facts about how people learn, retain information and make decisions.We will also  more...

Microsoft Office PowerPoint 2003 Level 2 ...ll transform basic presentations into a powerful means of communication. In this course, you will enhance your presentation with features that will transform it into a powerful means of communication. You will customize the PowerPoint interface to suit your requirements and use the new and enhanced features to create dynamic and visually appealing presentations. You will then finalize a  more...

Customer Satisfaction Servicing Customers on the Telephone Participants who complete this workshop will: * Learn the difference between customer Service and customer Satisfaction. * Master the invaluable tool of Active Listening by hearing and interpreting what customers say and don't say. Learn how to deal with difficult callers and deal with information despite the manner in which it was communicated. * Recognize forbidden phrases and  more...

The Business Analysts Crash Course 2 Days ..., you ll learn how to cut costs and delays by improving communication between business stakeholders and developers through comprehensive requirements analysis and documentation and by guaranteeing results through structured testing and quality assurance. ...An intensive course covering all aspects of the Business Analyst role from requirements gathering to testing. All major techniques  more...

Coaching A Leadership Skill This workshop addresses the needs of those who want to lead and inspire others in the corporate world. Completion of this workshop will result in: learning the key competencies of leadership including personal awareness, coaching and feedback, courage, self control and acceptance, conflict resolution...; demonstrate accountability and courage when executing decisions and communication with staff;  more...

How to Boost Communication for Productivity and Project Management This course is intended for anybody wanting to improve their interpersonal skills. It can include those who belong to the manufacturing engineer industry, or that of a plant mager, or team leader, or supervisor, project manger or sponsor, project engineer, and so on. This course will teach you how to assemble and lead effective project and work teams. You will gain insights that you can use  more...

Conducting Effective Meetings Making Meetings Work Meetings come in all shapes and sizes, from the convention to a quick huddle in an office hallway. This program will be concerned with small working meetings - with groups that have a job to do requiring the energy, commitment, and talents of those who participate. Members of such a group want to get some kind of result out of their time together; solving problems, setting goals or priorities, or  more...

Conflict Resolution Negotiating Win-Wins ...echniques and strategies that reinforce teamwork, improve communication, and reduce stress and they will discover skills for relating more effectively with people of all styles. Anyone who works in a management position, a team environment, in a customer service role, or support staff that must interact with others to perform their duties should take this workshop. This workshop is  more...

Telemarketing Using A Telephone as a Sales Tool We never stop learning how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically  more...

Client Care Representative CCR Certified Training Program 2 Days ...teractive learning sessions, participants learn effective communications skills, active listening and problem solving skills which is immediately transferable to daily work. Participants will learn the best format for quick problem resolution in a team environment. Gathering information in an orderly manner promotes confidence in agents to resolve issues, builds cooperation in the group and  more...

Communicating Confidently in Business ...course you will raise both your personal and professional communication skills to the top 10% of the world a and that is where you will find the most successful people in business and in life. Confident communicators are given more responsibility at work, are given promotions and raises more often, and become great business leaders. When you can communicate clearly and confidently, but  more...

The Leading Edge Leadership through Effective Communication This workshop addresses the needs of individuals who want to lead and inspire others in the corporate world. Learning Objectives Participants who complete this workshop will: * Learn the key competencies of leadership including: Personal Awareness, Coaching and Feedback, Courage, Self Control and Acceptance, Conflict Resolution and Active Listening and Responding. * Demonstrate  more...

Flex 3 and LiveCycle Data Services Integrating with Data and Messaging 2 Days This two day course instructs developers how to connect with remote data using web services and LiveCycle Data Services' features allowing communication with a Java-based server environment. In addition, skills will be learned how to manipulate and...  more...

Interviewing and Communication Skills Interviewing skills are essential and our discussion will include ways that you can improve your skills in this area for increased success. This workshop will focus on that, and much, much more.  more...

PowerPoint 2003 Level 2 Advanced - presidio In this course, you will enhance presentations with features that will transform basic presentations into those with a powerful means of communication.  more...

Introduction to Business Analysis - nexient Target Audience: New Business Analysts Experienced Business Analysts who need to update or formalize their implicit understanding of their role, accountabilities and activities Project Managers who incorporate the Business Analyst role within their functional activity sets Business Managers who work within a project environment, and who interface with Business Analysts and Project Managers  more...

Introduction to Business Analysis 3 day course Target Audience: New Business Analysts Experienced Business Analysts who need to update or formalize their implicit understanding of their role, accountabilities and activities Project Managers who incorporate the Business Analyst role within their functional activity sets Business Managers who work within a project environment, and who interface with Business Analysts and Project Managers  more...

Comment recueillir et documenter les exigences des utilisateurs s adresse aux analystes d affaires provenant d un environnement syst me ou utilisateur, et aux programmeurs qui ont besoin am liorer leurs comp tences en communication et qui ont besoin d avoir une vue d ensemble des techniques de cr ation de diagrammes.  more...

Writing Reports and Proposals The importance of clear and concise communication is paramount in business relations. Getting a message across on paper and presenting a proposal in a clear and persuasive form are vital skills for anyone in business.  more...

Project Leadership Management and Communications 3 day course In this 3 day course, you'll learn how to: lead project teams through more effective communication, Identify motivational value systems to improve productivity & cooperation, recognize the role of business & personal ethics in leadership & more.  more...

Advanced Customer Service Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

PowerPoint 2007 - Level 2 - newera As a Microsoft ® Office PowerPoint ® 2007 user, you are familiar with the basics of creating a presentation and you are able to convey information effectively in a simple way. Static content in presentation, however, will not keep your audience interested. In this course, you will enhance presentations with feature that will transform basic presentations into a powerful means of  more...

Advance Customer Service- Elite Training Systems Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Communication Skills Managing time is a myth. We need to manage ourselves in the fixed amount of time we are given. This workshop will help participants zero in on the areas that will provide them with the greatest return.  more...

Microsoft Outlook 2003 Level 1 - inet Microsoft Outlook can do so much more than just send and receive email! It is a powerful communication and personal organization tool. Streamline your communications by taking advantage of some of Outlook's versatile features.  more...

Interviewing Communication Skills - High Impact Client Interviews Theory - Elite This workshop focuses on proven sales strategies that should be utilized in a customer interaction prior to the recommendation or presentation phase of the selling process.  more...

PowerPoint 2007 Level 2 - Acend In this course, you will enhance presentations with feature that will transform basic presentations into a powerful means of communication.  more...

Communicating for Clarity This one-day course combines concepts developed through research with a prime model and key tools that give individuals the skills they need to communicate more clearly. The solution is not more communication, but clearer communication.  more...

PowerPoint 2003 Level 2 - acend In this course, you will enhance presentations with features that will transform basic presentations into those with a powerful means of communication.  more...

Communicating Effectively for Optimum Outcomes Upon completion, you will: Identify common communication problems that may be holding them back, develop skills in listening actively & empathetically, Identify what their non-verbal messages are telling others, Develop skills in asking questions & more  more...

MS PowerPoint 2007 Level 2 - HBI Enhance a presentation with features that will transform it into a powerful means of communication. Customize the PowerPoint interface & create dynamic, visually appealing presentations. Finalize a presentation & secure it to authenticate its validity.  more...

PowerPoint 2003 Level 2 - teksource In this course, you will enhance presentations with features that will transform basic presentations into those with a powerful means of communication.  more...

PowerPoint 2003 - Level 2 - newera In this course, you will enhance presentations with features that will transform them into those with a powerful means of communication. You will use features that draw, animate, & format presentations such that they may be communicated to a wide variety  more...

Assertive Communication An Essential Individual Competency and Team Skill This workshop will help you to feel comfortable with saying "no", without feeling guilty and to speak up in a confident and effective manner. Learn to distinguish between the three basic positions: passive, assertive and aggressive.  more...

PowerPoint 2007 Level 2 - teksource In this course, you will enhance presentations with feature that will transform basic presentations into a powerful means of communication.  more...

Essential Communication Skills - computer help A major goal of this workshop is to help participants understand the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in the workplace.  more...

Communication Strategies This workshop will teach how to: Identify common communication problems that may be holding you back; Develop skills in asking questions; Identify what their non-verbal messages are telling others; Develop skills in listening actively & empathetically.  more...

Project Management Principles Practice Level 2 This course builds on skills, techniques & tools presented in Part 1. Focusing on the execution & completion of a project, it explores fundamentals that must be in place for a project to operate effectively & smoothly such as communication, reporting..  more...

The Comprehensive Business Analysis Seminar Part 1 This 4-day course, covers the underlying competencies, Business Analysis Planning and Monitoring and Requirements Communication and Management knowledge areas from the Business Analysis Body of Knowledge ® (BABOK ®).  more...

Emerging Leaders - Essential Skills for the Frontline Learn how to: Prioritize, plan, & manage your time; Identify your primary leadership style & techniques for maximizing that style; Develop more flexibility to use other leadership styles; Find ways to overcome communication barriers; & much more.  more...

The Leadership Grid Program Throughout a 40 hour session, teams of 5 7 participants work to achieve high quality team dynamics. Consensus based decision making, conflict management, candid communication & continuous improvement through critique.  more...

Fundamentals of Communication Fundamentals of Communication provides an overview of the basic principles of business communication  more...

Microsoft PowerPoint 2007 Level 2 - LMT Designed for current users who wish to enhance their presentation with features that will transform it into an effective means of communication. Students will learn how to manipulate themes, share slides between presentations and import text.  more...

Visual Studio 2008 Windows Communication Foundation This course is intended for application developers who know how to build and consume Web services in Microsoft .NET Framework 2. 0 and how to use the common features of the base class library.  more...

Project Management Leadership and Communication The skills you ll learn in this course will enable you to apply effective leadership strategies, improve your interpersonal communication, become more influential, help guide your staff through change, deal with conflict & practice ethical principles...  more...

Conflict Resolution Getting Along in the Workplace Learn: What conflict is & how it can escalate; 5 most common conflict resolution styles; How to increase positive information flow through non-verbal & verbal communication skills; Some effective techniques for intervention; How to strengthen staff trust  more...

Public Speaking Presenting A great presenter has 2 unique qualities: appropriate skills & personal confidence. This confidence comes from knowing what you want to say & being comfortable with your communication skills.  more...

Communication Strategies Communicate with Power Designed to help you improve your interactions with other people in your workplace or at home. It gives learners the opportunity to improve the critical communication skills of listening, asking questions & being aware of nonverbal messages.  more...

Coaching A Leadership Skill Complete This course will consist of: Defining Coaching Interpersonal Communication Skills Self-Disclosure Critical Coaching Skills Learning Styles and Principles Benefits and Consequences  more...

PowerPoint 2007 Level 3 Advanced You will enhance your presentation with features that will transform it into a powerful means of communication. You'll customize the PowerPoint interface to suit your requirements & use the enhanced features to create dynamic & visually appealing...  more...

Sharpen Your Listening Skills for Better Communication Topics included in this course: Why is Communication so Important in the Workplace?; Barriers to Good Listening; Popular Listening Myths; Defining Listening vs. Hearing; The Productivity Factor; Are you a Good Listener?; Proactive vs. Passive...  more...