Instructor Led Communication Training in Egypt - Training Resources

AT&T Certificate for Call Center Team Leaders Many Call Centers aggressively invest in state-of-the-art technology. That s expected in today s fast-paced high-tech world. But the companies with world-class Contact Center operations invest equally in the skills development of their most important asset their people. It s an investment that pays off every day in improved performance, increased sales and enhanced customer satisfaction. Let  more...

AT&T Diploma for Agents ...ter Telephony due to the convergence of Computing and Telecommunications has created new avenues for companies to provide better service to customers by leveraging the interaction of customer calls with the company s customer databases providing access to rich customer data helping the call center agent provide better support to the customer. Exploring this flourishing industry, we will take  more...

Culture Diversity Program There are too many obvious cultural differences that exist between peoples, such as language, dress and traditions, there are also significant variations in the way societies organize themselves, in their shared conception of morality, and in the ways they interact with their environment. In this program we will cover various cultural issues and pitfalls to recognize values, beliefs and norms of  more...

Team building Putting together a solid corporate team is one of the most rewarding experiences in business. We will shape effective and influential relationship among the group to meet standards of this era. In this course, we will create the right spirit to work in the same direction towards the company objectives to land on team synergy. We will guide you to the right track to foster an enthusiastic and  more...

Crisis Management ...ccomplished through prompt response, early and continuous communication and effective execution. In this course, youa ll respond to crisis in a deferent and efficient way. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: Understand the elements and Steps to crisis management. Identify Crisis management team definition.  more...

Customer Focused Selling Skills Customer-focused Selling is comprehensive and flexible sales development programs that will train your sales force to build successful business relationships by helping customers achieve both their business and personal objectives. Customer-focused Selling teaches your team a plan for developing an understanding between the customer and your salespeople throughout the sales process. Key  more...

Negotiation Skills ... negotiation. Negotiation represents the highest art of communication and requires the most challenging skills and competencies to always achieve win-win outcomes. This program examines tools and techniques managers and executives need to acquire to become more successful leaders. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to:  more...

AT&T College of Call Center Excellence For Agents The courses include lectures, case studies, individual & group discussion, assessment, calls simulation, video and audio tapes, energizers and games. Class size allows one-on-one interaction with the instructors and enables you to network effectively with colleagues and industry peers. These courses will help better strengthen your agenta s overall skills and give them new techniques to improve  more...

Communication Skills Program ...root of a large number of organizational problems is poor communications, the purpose of communication is to get your message across to others clearly and unambiguously, doing this involves effort from both the sender of the message and the receiver. And it's a process that can be fraught with error, with messages often misinterpreted by the recipient. When this isn't detected, it can cause  more...

Business Writing Skills Program ... are living in a time when effective business writing and communication skills are essential. Business writing styles have changed. If you or your team are not using updated business writing techniques, you may be jeopardizing a new deal, an ongoing project, or a successful client relationship. A great deal of our business is now done over the Internet and through email. Business people are  more...

Advanced Presentation Skills Workshop Are Presentations important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management  more...

Mastering Project Management Define Project Scope Plan a Project Manage Project Quality Schedule Project Activities and Deliverables Budget for Projects Control Project Costs Develop Project Teams Manage Contracts And Procurement Optimize And Control Project Communication  more...

Knowledge Management ... leadership style * Improved Intra/ Inter Departmental Communication * Lead with spirit of team in your enterprises * Be more knowledgeable about your leadership style & how to convert knowledge * Apply flexibility in various leadership situations to increase trust and loyalty * Learn how motivate and lead others to improve their willingness of knowledge sharing *  more...

Effective Communication Skills ...Communication and conversation are around us every day. In order to accomplish most things, communication and conversation are employed. At work we must communicate with our employers as to the status of our work, or as employers, we must communicate with our employees regarding responsibilities and expectations. We must communicate with our childrena s teachers in order to best help them in  more...