Instructor Led Communication Training in Phillipines
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From Business Coach Philippines
Telephone Etiquette Training
The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.
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Telephone Etiquette Training
The way your staff handles phone calls is critical to your company's success. How well your personnel entertains the call may help close a sale or offend a customer if not done well. This seminar-workshop on telephone communication skills will provide the proper training so that your staff will know what to say and how to say it positively to your valued callers.
more...
From Jef Menguin Workshops and Seminars
Secrets of Master Presenters



...d concepts from a broad array of disciplines. Many of the communication principles and persuasion techniques were drawn from classical sources, such as the writings of Aristotle. John Maxwell, Tom Hopkins, and Steve Jobs apply these principles and techniques in their presentations too.
Other methods are based on established knowledge, as well as recent discoveries about the human mind.
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Secrets of Master Presenters
Effective Communication Getting Your Message Across



...communication is the assumption that message sent = message received. Too often, we presume that the words and ideas we choose for communicating a message hold the same meaning to others as they do to us. In addition, we are often unaware of how our nonverbal communication influences our message. As a result, we are often confused by the reactions we receive from our communication efforts.
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You Can Speak with Confidence



How often have you admired and envied those who speak before groups with such ease and confidence? Do you find yourself wishing that you had the talent to motivate, persuade, and hold the attention of a group?
You can have it. Confident speaking is not strictly for talented naturals or geniuses or loud people. Speaking is for everyone who has a message to impart; a purpose to fulfill, and
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From Success Corporation
FLM Course 5 How to Successfully Influence Others
Motivating employees is extremely important to managers. They know that employees who feel they are valued and recognized for the work they do are more motivated, responsible, and productive. However, motivating employees is a complex process as it involves understanding their needs, wants and expectations. This module is designed to help leaders build and maintain motivated staff. Managers
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FLM Course 6 Manage Your People Towards Organizational Performance
Getting the best from your staff is a matter of achieving goals and objectives through managing their performance. In this module, the managers will learn how to effectively set specific goals that are tied to the organizationa s productivity, how they can agree performance objectives with their staff, set-up mechanism for monitoring and reviewing progress, and actively support improvements
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Coaching for High Performance- 3 Days
...ching skill can help build productive relationships, make communication more effective, influence the desired outcomes and achieve results. This module teaches the managers how to use coaching skills in the day-to-day management of their people to ensure maximum performance, motivation, and retention. It provides managers with the tools to help their people excel at their jobs and meet
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From PowerVision Counseling Services
Counseling & Coaching Skills for Leaders


Many people rise to positions of leadership out of their ability to perform their tasks and achieve excellent results. People skills may not be their forte, but now they have to motivate their team members to reach ambitious targets, correct bad attitudes or behaviors, and even counsel people with personal problems!
Leaders have the opportunity to make an impact on the people they lead. In
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Assertiveness Training



Many Asians struggle with assertiveness. Many times we do not speak our minds or stand up for what we believe in for fear of offending others. We are too polite and avoid confrontation. Some brilliant people in your teams may appear incompetent when intimidated by the a big bossa or the foreign client.
On the other hand, some of us may come on too strong. We think we have to show force
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Cool Under Pressure Stress and Anger Management
Are many of your people highly stressed? Is there someone in your company who is often angry? Globally, 23% of women executives and professionals, and 19% of their male counterparts, say they are super-stressed (Foundation for Integrated Research in Mental Health, 2007). Chronic stress may lead to anger disorders that would cause conflicts and even injuries in the workplace. Stress and anger
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Friends at Work - Teambuilding Through Relationships


Having a best friend at work is one of 12 key factors in job satisfaction, according to the Gallup organization. And you know that job satisfaction leads to increased productivity. However, with the pressure of delivering high performance in these challenging times, many teams unwittingly leave interpersonal relationships in the sidelines while pursuing business goals.
Strengthen your team
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From Global Image Management, Inc
Corporate Confidence Image Enhancement Public Seminar
...on empowering one's Professional Appearance, Behavior and Communication, conducted by one of this country's leading certified image and etiquette consultants, Karen Agustin-Ostrea.
Date: November 18, 2011
Venue: Meeting Room B, 25th floor, Tower 1 and Exchange Plaza, Ayala Triangle, Ayala Avenue, Makati City, Philippines
Time: 9am - 5pm
*Snacks and lunch included in fees.
This
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Global Success Corporate Personality Development Workshop
A 10-session program (2 sessions per day, total of 5 Saturdays) that aims to enhance and empower the Global Success Potential of each individual. Sessions on Appearance Enhancement, Behavior Development and Communication Development will be conducted to uplift the individual's edge in the professional arena.
All sessions are to be conducted by internationally certified Image Consultants, whose
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Global Persona Personality Development Workshop
...and image enhancement. Topics on Appearance, Behavior and Communication will be explored in this 10-session series.
Call us now to inquire about the sessions and enroll!
Workshop Dates:
March 25, 26, 28, 30, April 1, 2, 4, 6, 8, and 11
Time: Batch 1 (1pm-3pm) & Batch 2 (3pm-5pm)
April 2011 - May 2011 (Batch 3)
Workshop Venue:
The Event Factory
3F Eastwood Mall,
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From Tekguru Career Development Company
CompTIA A Certification


The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.
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From Xpert International
ISO Consultants Philippines

...ality management system designed specifically for the Telecommunications Industry. It is based around ISO 9000 and was developed by the Quality Excellence for Suppliers of Telecommunications (QUEST) Leadership Forum in response to product and service failures within the industry. Representatives from major stakeholders decided that only by defining specific quality needs and by setting clear
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From One Core Business Innovations Co.
Business Communication for Success
...loyees is key to effectively managing the workforce. Poor communication on the other hand can result in misunderstanding and mistrust and may lead to low morale and substandard employee performance.
The Business Communication for Success Training is customized for supervisors and managers to meet the communication needs required by their role in the organization; it covers a wide range of
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From eSynergy International
Slaughtering Butchering Operations NC II
...ticipants must be able to:
1. Participate in workplace communication
2. Work in team environment
3. Practice career professionalism
4. Practice occupational health and safety procedures
5. Apply food safety and sanitation
6. Use standard measuring devices / instruments
7. Perform mathematical computation
8. Implement environmental policies and procedures
9. Stun animal
10. Stick and
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From Talent Shout Business Consultancy
Basic Customer Service Program




Course Outline
I. Ita s Our Client a The Customer Service Perspectives
II. Communication Skills
a. Active Listening
b. Asking Questions
c. Paraphrasing
d. Telephone Etiquette
i. Handling Incoming Calls
ii. Handling Outgoing Calls
III. Suspending Frame of Reference
IV. Handling Complaints
a. Types of Customer Complaints
b. Factors in Complaint Handling
c. Golden Rules for
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