Instructor Led Communication Training in Berkshire, uk

Management and Supervision Skills A packed and practical 2-day course that provides front-line managers with practical support and guidance to develop the necessary skills and knowledge to achieve results through the effective management and supervision of staff. It will help delegates to break down their responsibilities into easily achievable stages of development, and to approach their role with confidence. It is particularly  more...

Influencing Skills ...ructures. This means that there is a greater emphasis on communication and negotiation across the organisation, than on positional status. Influencing Skills training from H2 will enable participants to practice the necessary skills to fulfil their personal objectives, whilst maintaining strong, long-lasting professional relationships. It is particularly recommended for anyone required to  more...

Assertive Communication for Women .... This course will enable delegates to develop specific communication techniques which will be invaluable in a wide range of workplace situations. It will cover the three main categories of behaviour within the assertiveness model: passive, aggressive and assertive and will give the opportunity to develop skills in dealing confidently and professionally with colleagues, suppliers and  more...

Remote People Management ...ll purpose and expectations; and how to fully utilise the communication channels open to them. It is particularly recommended for new or experienced managers who would like to improve their confidence to deal more effectively with remote management... "I wanted to become more strategic in my management of remote workers. This course has really helped me to identify how I can be more  more...

Report Writing ...ssful funding bids, improved image and reputation, better communication, and fewer misunderstandings. This course will develop a range of essential written communication skills, including how to avoid making common grammatical and punctuation errors, and how to get the message across using concise, plain English. It is particularly recommended for anyone required to write reports on behalf of  more...

Managing your Manager ...ell as can be expected, there is always room for improved communication and co-operation - and this course will definitely show you how to improve the way you work together "This was a fantastic course I had never really thought about my responsibility in making my relationship with my manager work. Thanks " "A really useful day... I have come away feeling so much more positive and  more...

Effective Meetings ... on track as the chair, there is always room for improved communication, focus and creativity - this course will show you how to get the most out of your meetings. "This was a real eye-opener I never realised just how much time and resources we had been wasting in unproductive meetings." "I am so pleased to have come away with lots of ideas on how to make the best possible use of our time  more...

Coaching Skills Coaching isa a A process providing an individual with feedback, insight and guidance on achieving their full potential in their business, or personal life.a Coaching is an extremely powerful technique that can have life-changing results. This programme will help you understand the responsibility that the coach has for the coachee, as well as show you how to facilitate the development of  more...

Advanced Communication Skills ...communication skills programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback with the option of videoed feedback on the final day. New skills are practiced through a variety of a learning activities and challenging scenarios and you will leave with  more...

Influence and Persuasion ...ny people. It takes confidence, self-belief and excellent communication skills. This programme explodes the myth that people are a born influencersa ™ and reveals how, by changing your mindset and applying specific skills, you can find your own inner power to influence. This programme is for you if you need to gain willing co-operation from others, you lead projects or teams where  more...

Writing Effective Letters and Emails ...e of these vital business tools In this world of instant communication, we are becoming used to using a shorthand style for emails and texts. However, in the corporate world, we are still expected to be able to express ourselves clearly using the written word. This programme is for you if you want to be able to explain your ideas and concepts and communicate clearly using letters and  more...

Effective Communication ...Communication programme reveals the secrets to truly meaningful dialogue, which is understood by all parties involved. It demonstrates how we can create a more harmonious and productive environment by relating in more constructive and co-operative ways. It will also show you how to meet personal needs without compromising the needs of others. This programme is for you if you want to  more...

Team Building The benefits of being a team player Todaya ™s focus on project working brings people together in teams, so the ability to be a a team playera ™ is essential. Being able to work with others and to recognise that the whole is bigger (and more successful) than the sum of the parts is key to team working. Team Building is a practical programme. You will take part in a range of  more...

Personal Impact First impressions count. Get yourself noticed in a positive way and make a real difference to your relationships with both colleagues and customers. This programme is for you if you want to find your own personal power, deal effectively with conflict and project a stronger image. You will discover your own personal style and learn how to use communication techniques and body language that will  more...

The Assertive Toolkit ...outside world, backed up by a set of skills for effective communication. To be truly assertive, you need to recognise your worth and your right to enjoy life. At the same time you value others, respecting their right to an opinion and to enjoy themselves. This programme is for you if you want a toolkit of techniques to engage with other people, whilst also respecting your own needs. You  more...

Manage your Time With Microsoft Outlook Get organised and stay organised There never seem to be enough hours in the day and the way in which you use your time has a major impact on the achievement of personal and business goals. Time is precious and irreplaceable but often we squander it. Inbox overload can make you feel out of control and lead to high stress levels and result in poor performance, but by learning how to use Microsoft  more...

Principles of Customer Care Positive route to success Communication with internal and external customers is crucial to the success of any business. This programme is for you if you need to increase your awareness of customer relationship building and understand its importance to the organisation. You will also learn some simple and reliable techniques for dealing with difficult and challenging people.  more...

Customer Focus on the Telephone You never get a second chance to make a first impression! Your first ever contact with a customer will probably be over the phone. They will be forming an opinion of you from that moment a and that first impression can either have them keen to learn more about your products or services - or have them going elsewhere. Taking a professional approach to customer service on the telephone is  more...

Essential Management Skills Develop the essential skills needed to become a successful manager - ideal for those preparing for, or new to, management. Two day programme where the content can be tailored to specific requirements If you are new to, moving into, or recently promoted to a management role you'll know that there are a range of skills and behaviours required for you to be an effective manager. Whether you are  more...

Facilitation Skills Facilitation Skills Become a more successful facilitator and trainer Whatever your training experience, it is always worth considering alternative approaches to engage and enrapture your audience. Developing your facilitation skills as a trainer can really help. This facilitation skills programme is run by experienced facilitators who will share the secrets of their success, describing in  more...

Writing Dynamics - Written Communication Skills This course will radically transform your business writing skills and plan, draft and edit technical and non-technical documents (including reports, emails, letters, manuals and guides, proposals and many more) more efficiently. You will write with authority and impact - and do it faster! For more information please go to www. illumine. co. uk/ wdyn  more...

Rapid Team Building The Rapid Team Building programme is an effective route for an organisation to offer learning and team building to enhance productivity, creativity, reduce-conflict and develop team working skills. They are structured to bring out an individuala ™s potential as well as that of the team as a whole. A focused half day team building programme for groups and teams in your organisation. For  more...

Effective Communication with NLP ...Communication With NLP Excellent communication need not be the privilege of the few Communication is one of the most important and impressive skills in business life. Good communication skills can be the difference between achieving your potential and not. This programme incorporates tools and ideas used in Neuro-Linguistic Programming (NLP) and explores ways of communicating that make  more...

Building Better Relationships for Sales Negotiation Whether selling products or services to valued customers, or wanting to communicate more effectively with other departments, trust based relationships are the key to long term success. Smarter 'Selling' is the workshop to build sustainable business relationships and help develop individuals, teams and groups that: -Sell products and want to understand customers' personal needs, build rapport  more...

Think On Your Feet - Verbal Communication Skills This course will help you to communicate your ideas and knowledge clearly, concisely and persuasively when you are in the many informal, unplanned discussions, meetings, briefings AND the formal planned ones. The ability to a think on your feeta ™ is one that can be learnt and developed. This is the globally acclaimed 2 day workshop that will help you master it. For more information go to  more...