Instructor Led Communication Training in County Antrim, uk

Introduction to MS Outlook ...powerful tools in Outlook in general helps simplify email communication, enhance group planning, scheduling of meetings, and also allow access to the information you need all from one place. LOCATIONS Courses can be delivered at our offices in Belfast city centre (opposite the Europa Hotel) or in your own workplace (where we can provide 8 laptops, projector & flipcharts). ADDITIONAL  more...

Positive influencing skills ... it and how to say it Using body language and non-verbal communication to your maximum advantage Understanding the motivations of others How others use their learning and management styles to influence Learn how to influence at meetings and during presentations Conflict strategies - turning these to your advantage Succinct and clear verbal communication Building effortless rapport  more...

Negotiation Skills for senior leaders and managers ...e negotiation Using a simple structure to plan effective communication How behaviour and personality influence the way people communicate Win-Win; an introduction to transactional analysis Using different styles of language to build rapport Exercises and role play of current situations Use creative thinking to plan Understanding why conflict is inevitable but can be positive Day Two  more...

Assertiveness at Work This comprehensive one day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables  more...

Better Proof Reading Course Objectives: This half-day proof reading training course will benefit anyone who has responsibility for checking and correcting documents, including press releases and web pages. This highly interactive programme will help to improve your speed, accuracy and confidence. You will be trained by a highly experienced tutor and you will learn the techniques used by professionals to enable you  more...

Business and Report Writing Skills ...ted, persuasive writing is an essential aspect of written communication in any successful organisation. Effective writing styles convey a professional and credible message and project the correct image. From formal reports to composing e-mails, polished communication is key. This course is designed to enable participants to: Increase their confidence in producing written material Adopt  more...

Customer Care - Developing a Care Culture Course Objectives: Customer service is the cornerstone of a solid, thriving business. In commercial business terms, it costs up to thirty times more to get a new customer than it does to service and maintain the satisfaction and loyalty of existing ones. The aim of this training course is to enable delegates to create, maintain and build upon a positive and informed culture of customer care  more...

Developing Confident Negotiation Skills ...ng them develop more confident and professional styles of communication. All delegates on this programme will engage in exercises that facilitate the transfer of the practical skills studied for use into the workplace. Contents: By the end of this course each delegate will be able to: Explain the difference between selling and negotiation Identify the key personality differences  more...

Facilitating with confidence ... facilitation Using a simple structure to plan effective communication Communicating more effectively on an individual and group basis Using different styles of language to build rapport Identify the areas of individual, potential causes of stress where you can take control and plan a positive course of action Turn positive action into positive habits & turn setbacks to your advantage  more...

Motivational techniques ...ing the unique needs of individual and also the effective communication techniques that can be used to ensure everyone is working towards the same objectives. Contents: Recognise the signs of de-motivation Realise what de-motivates people Spot signs of de-motivation Manage de-motivated individuals effectively Become a Motivator Learn theories of motivation Identify individual needs  more...

Managing Effective Meetings Course Objectives: Managing Effective Meetings trains delegates in how to improve their ability as a meeting leader. They acquire the knowledge and skills they need to facilitate situation analysis, brainstorming, and decision making in meetings, as well as practicing and developing techniques for fostering creative thinking and dealing with conflict, difficult people and issues during the  more...

Reception and Telephony Skills ...lers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The receptionist's role The welcome greeting and managing reception Image, appearance and behaviour Essentials of customer  more...

The art of effective communication ...communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations such as meetings and telephone  more...

Training for PAs Course Objectives: This one day workshop looks at management from the PA's perspective. The trainer uses a number of lively discussion led examples combined with a variety of exercises and case studies. This programme is an excellent platform to help PAs succeed in their demanding role. Contents: There are a variety of modules that are included within this programme, including;  more...

Introduction to Project Management Principles Course Objectives: This one day practical programme provides a comprehensive introduction to the principles of Project Management. By the end of this course delegates will understand how to plan and schedule small and medium-sized projects. This short course includes practical exercises designed to demonstrate how you can identify which jobs are most important, and which deadlines are most  more...

Ethical Selling Techniques Course Objectives: Ethical Selling Techniques is an excellent one-day, hands-on workshop that introduces new sales people to the concept of effective selling, including identifying the needs of the customer and demonstrating to them the value of your product or service in meeting their need. We concentrate on the fundamentals of salesmanship whilst going well beyond traditional sales concepts.  more...

Managing the Salesforce ...communication skills are essential to good sales management practice. Both these skills are interwoven throughout this highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have received little or no formal training, and  more...

Outbound Telephone Sales ...Describe and use a simple telesales structure Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure for overcoming objections Understand the importance of relationship selling on the phone Enhance their company's image by dealing professionally with incoming calls Understand the difference between selling  more...

Interviewing successfully for recruitment ...ial" and "desirable" when forming a person specification Communication skills during the interview situation Determining competency through situational questioning Preparing the interview room Communication with the candidate - building rapport and the importance of putting the candidate at ease The five part structure - greeting, route mapping, investigating, providing information and  more...

Managing the Discipline Grievance Process ...onstructive and unfair dismissal questioning techniques communication skills planning the interview The Interview process includes Opening the interview Creating the right atmosphere Clarification of background data Probing techniques Listening skills Controlling the interview Gathering information Flow of information Gathering evidence for all criteria Recording the  more...

Managing unacceptable employee behaviour ...rate how to change behaviour using a counselling style of communication Prepare for and conduct a performance review meeting Demonstrate the coaching cycle Describe what actions amount to gross misconduct Draft a proper disciplinary procedure for their business Describe the fair grounds for dismissal Explain the legal obligations when terminating employment Create warning letters and  more...