Instructor Led Communication Training in Suffolk, uk

Self Management Delegates will analyse how they are using their time and the methods they use when working towards achieving goals. They will determine what their objectives should be, what success looks like and what they need to put in place to achieve this. They will learn how to be more resilient to pressure and set backs, and how to use this learning with others who work with them. Target Group An  more...

Effective Telephone Techniques This interactive one day course will ensure that your staff always project the correct image to your potential customers and clients, ensuring your company stands out from the crowd. It is written with both the customer and the organisation in mind and focuses on maximising service and customer care. Target group This course is aimed at any personnel who use the telephone as a means of  more...

Body Language ...receiving a out of awarenessa ™. Reminding us that communication goes on at every level, whether we speak or not and to ensure that we have total congruity when relating to others. Included in this is an appreciation of some likely interpretations of those messages using models such as Transaction Analysis. Target Group This course is aimed at any level of personnel who wish to  more...

Counselling Skills This is a one day workshop aimed at learning and applying basic counselling skills to workplace issues and solutions. It is particularly relevant to those organisations and individuals where difficult situations need addressing or conflict is a significant or ongoing factor. Target Group This course is aimed at team leaders and senior management who have the responsibility of dealing with  more...

Dealing with Difficult People Developing your understanding of behavioural types is the first step in formulating a way of dealing confidently with difficult people and situations. Target Group This course is aimed at managers, senior staff or any personnel who wish to deal with difficult situations assertively. Objectives By the end of the course, delegates will be able to: Analyse their behaviour and that of  more...

Anger Management This is a stand alone two day workshop giving participants the basic tools of anger management. In this model participants work together in a safe, supportive environment and the emphasis is on the experiential aspect of being part of a group. This workshop will help participants to develop a greater understanding of their anger and to learn and practise effective anger control techniques.  more...

Achieving Excellence in Customer Service This one day course aims to help delegates to explore the concept of excellent customer service and how that differs from acceptable or poor service. It is an intense, powerful and interactive course designed to encourage delegates to question their own behaviours and to consider how they can change for the better. Target Group This course is aimed at any level of personnel who come into  more...

Email Etiquette ...addresses the fact that emails are an essential form of communication within any business. The course covers general principles, techniques and structure of writing, as well helping delegates to understand the importance of managing their email. Target Group This course is aimed at any personnel who use email on a regular basis within their job role. Objectives By the end  more...

Improving Professional Skills Program This modular program provides practical guidance to develop professional skills for a range of workplace situations. Delegates will gain the tools and techniques to make requests assertively, successfully interact with others, lead and participate effectively in meetings, and manage stress within the workplace. Target Group This program is aimed at all levels of management within any business  more...

Operation Management Program This modular program focuses on equipping delegates with a range of techniques and strategies, crucial to the Operation management role. It is highly participative; combining theory based learning with supportive practical exercises. It will provide Ops Managers with the skills necessary to enhance working relationships, deal confidently with difficult people and situations, learn assertive  more...

Lone Outreach Worker Development Program This intensive modular program focuses on equipping the attendee with the key skills, techniques and strategies, crucial to the role of a lone worker. It aims to provide the support and knowledge to develop a vital understanding of the limitations and challenges lone workers often face, and how to deal with these confidently and professionally. Target Group This program is designed for lone &  more...

Managing Effective Meetings Meetings can be enormously resourceful events or they can be a drain on time, energy and motivation. This one day course enables delegates to learn the skills, techniques and strategies to plan, lead and participate effectively in meetings of all kinds: from impromptu, on the spot discussions between colleagues, to formal presentations and meetings with external suppliers or clients. Target  more...

Influencing People ... communicating with other people. It explores the effect communication styles and interpersonal skills have on the ability to persuade others, and will help the delegate develop powerful techniques to put across ideas in a dynamic winning way. Target Group This course is aimed at Managers and senior staff, who would like to be more influential, to make more of an impact on people and get  more...

Challenging Poor Performance Managers and team leaders have a key role to play in organisations a particularly getting the best out of their team. Sometimes a manager may face situations where they need to improve performance either of the whole team or individuals. This course outlines how managers can improve performance in an effective way without having a negative or adverse impact. Target Group This course is  more...

Effective Appraisals Appraisals are a vital to the successful running of any organisation. When conducted successfully, the appraisal process can motivate staff, decrease staff turnover and improve results. This one day course focuses on equipping delegates with an understanding of the processes of preparation, appraisal, feedback and monitoring. It provides support to develop the crucial skills, techniques and  more...

Advanced Communication Skills ...communication is fundamental in all aspects of your working life. Breakdowns in communication affect customersa ™ satisfaction, working relations within the team and with work colleagues and result in a lower rate of productivity. Target Group This course is aimed at anyone with a good grasp of fundamental communication skills, who wish to develop these to an advanced level.  more...

CSkills SMSTS This course is designed for Site Managers, agents and persons who are, or about to be, responsible for planning, organising, monitoring, controlling and administering groups of staff and workforce. The course covers all relevant legislation and other aspects which affect safe working in the building, construction and civil engineering industries. It highlights the need for risk assessment in  more...