Instructor Led Communication Training in United States - Training Resources

Professional Customer Service Skills ...educe turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are highly interactive and focused on skill development. Your employees will practice enhancing their skills using case studies and exercises that make them feel as if they are having actual interactions with your  more...

Communications and Customer Relations Our customized customer service training programs help businesses achieve the following goals: Increase first point of contact resolution Develop customer satisfaction and loyalty Enhance employee job satisfaction Reduce turnover The training programs are based on proven communication skills and techniques and customized using your products, your process and your customers. The programs are  more...

Managing Conflict Understand the elements of conflict, recognize conflict management styles, tips for handling conflict, tips for avoiding conflict, enhance conflict management skills.1/2 day for staff and additional 1/2 day for managers.  more...

Communicating Effectively with Non-Native Speakers of English ...workplace. WORKSHOP GOALS * To understand typical communication problems of non-native speakers of English. * To learn how to clarify when speaking and giving directions. * To correct errors effectively, leading to clearer pronunciation and grammar. * To discuss and problem-solve existing communication challenges. Your instructor Renee Lajcak has taught English at WESL  more...

WESLI EVENING CLASSES MARCH 05 - APRIL 23 WESLI is now offering evening classes Tuesday and Thursday nights 5: 30pm to 7: 30pm. 2 Levels: Beginner & Intermediate 8 Weeks - 15 classes - 30 hours of instruction Enroll Now! Classes begin March 5th. Improve your communication Enhance your skills for living and working in the community Increase your vocabulary for everyday life and work Supplemented with  more...

WESLI Workplace English ...uction enhances employee / employer relations, reduces miscommunication, improves teamwork and boosts morale. Our courses are customized to suit your English training needs and can be adapted for individuals or groups of employees. Course materials are designed to improve both everyday English and industry-specific vocabulary. COURSE CONTENT As every client s needs are unique, each  more...

How to Become a Successful Supervisor Front line supervisors are the linchpin to success for any organization regardless of size. They are the individuals who are responsible for implementing plans developed by managers many levels above them. When plans are not executed as designed, the front line supervisor is the one who shoulders all of the blame. When things go well, they dona ™t share in the rewards. In many instances good  more...

Microsoft Windows System Programming ...08 operating systems, the course emphasizes inter-process communication and synchronization techniques as well as explaining advanced memory management, file handling and asynchronous I/ O, multi-threaded processes, and techniques applicable to high-performance and large-scale software systems. The attendee will create various types of Windows system programs, such as services and dynamic-link  more...

Korn Shell Programming This hands on Korn Shell scripting course provides a comprehensive introduction to writing Korn shell scripts. Besides covering fundamental syntax for program flow control, variable assignment and substitution, I/ O control, and mathematical expressions, it emphasizes the powerful features that are unique to this shell, including built-in string operators, variable typesetting/ conversion,  more...

Java EE Web Application Development with Enterprise JavaBeans and Web Services ...ations. Security, transaction management, inter-component communication and deployment issues are discussed in detail, with hands-on labs to solidify understanding. Since coding and deployment files are standardized by the Jave EE specifications, students may readily apply the skills learned in this class to write code for any compliant server, including Apache Tomcat, JBoss, WebSphere,  more...

Flex 3 and LiveCycle Data Services Integrating with ColdFusion 8 Flex 3 and LiveCycle Data Services: Integrating with ColdFusion 8 provides experienced application developers with hands-on, practical experience connecting their Flex font ends to remote, dynamic data using LiveCycle Data Services. This two day course instructs developers how to connect with remote data using web services and LiveCycleData Services' features allowing communication with a Java  more...

Flex 3 and LiveCycle Data Services Integrating with Data and Messaging Flex 3 and LiveCycle Data Services: Integrating with Data and Messaging provides experienced application developers with hands-on, practical experience connecting their Flex client applications to remote, dynamic data using LiveCycle Data Services. This two day course instructs developers how to connect with remote data using webservices and LiveCycle Data Services' features allowing communication  more...

Team GroundWorks Based upon the GroundWorks model, teams define and (re)establish rules for behavior in three areas: * CommonGround * BattleGround * UnderGround Mixing experiential activities with group discussion, the team begins to create a micro-culture for 'how things are done around here'. Through this active process, your group also determines how to hold each other accountable.  more...

The Ultimate Hunt Get your people out of the venue, learn about the area, about each other and about themselves. Part Scavenger Hunt, part adventure learning, part community-based philanthropic team building, The Ultimate Hunt is designed to challenge and inspire participants. Small teams will have to use all of their collective skills in problem solving, critical thinking, clear communication, collaboration  more...

Managing with Awareness Managing with Awareness is the step beyond traditional 'diversity' training and helps managers and supervisors apply the knowledge and increased awareness. The workshop specfically helps managers and supervisors: * Improve Morale * Handle Conflict More Effectively * Provide Better Employee Recognition * Support Inter-Cultural Communication * Handle Sensitive Issues  more...

The Coaching Clinic - Coaching Skills for Managers 314 East Highland Mall Blvd. Ste #403 Austin Tx Coaching is the quickest and most effective method for developing your employees. Coaching leads to initiative and motivation. Coaching develops a solutions oriented attitude rather than problems and avoidance. A fun, highly participative and practical course designed to provide you and your managers wit the tools and skills needed to become an outstanding coach. Participants will go  more...

Inspiring Connections Ita s one thing to speak to an audience. Ita s another to actually engage and inspire. In order to truly reach an audience, you need to form a connection a that elusive 'click' which opens them up to receive your message. Inspiring connections teaches you how to make that connection when you need it most a in any situation, under pressure, in front of the people you need to  more...

One Day to Greater Influence Movie starts understand it. So do the world's most influential leaders. Inspiring others to action isn't magic, it's an art. Whether you're interacting with one or presenting to a hundred people, your single most important asset to win them over is your presence. You can put magnetic connection, dynamic deliver, and compelling storytelling to work for you. Join award-winning filmmakers in  more...

CONFIDENT PRESENTING A combination of half-day programs and follow-up meetings that comprehensively addresses the challenge of presenting yourself to audiences of any size with confidence and authenticity. Ideal for anyone interested in moving forward in their career, this series is designed to build skills in class and provide practices that can be put into place in the real world, then follow up on a regular  more...

COMPELLING MESSAGES So many of us have important messages, but we don't know how to communicate them in a way that truly honors them, that calls audiences to listen and understand. COMPELLING MESSAGES is a small-group workshop that changes all that. Bring any message youa re working on a - a 30-second elevator pitch, a full-fledged presentation, a formal proposal, anything. We will show you how to organize it  more...

Ask an Expert- Brad Marquardt Free Conference Call 3 pm August 27th CST ...dent of Coach U, Brad has enhanced his natural gifts for communication and service. Brad's coaching style blends an array of humor, insight, strength, compassion and realism to co-create success with clients toward their chosen path as a business owner and in life. Additionally Brad owns and operates Real Time Act, Inc., a database hosting service for the popular contact management software  more...

Ask an Expert- Jefferson Flanders Free Conference Call @ 2 pm May 21st CST ...Communication Wednesday May 21, 2008 @ 2 pm CST No Cost to Attend Join Alicia Marie as she interviews expert Jefferson Flanders. Jefferson Flanders is an author, educator, independent journalist, and publishing executive. During the course of his career, he has been an editor, newspaper columnist, sportswriter, radio commentator, and college professor. Mr. Flanders brings more than twenty  more...

DISC 4 Week Tele-Classes March 4th, 11th, 18th, and 25th @ 3 pm CST Learn about behavioral styles Understand your own strengths and weaknesses How to manage different styles How to match behavior to job roles How to use DISC in the hiring process How to read a DISC Graph How to sell and service different styles  more...

Team Building Teleclass April 8th, 15th, 22nd, and 29th @ 3 pm CST Join us for a 4 week teleclass on Teambuilding Who should attend? Leaders and managers who want to move their team to the next level! Learn the Five Keys to Effective Teambuilding Team vs. a Group Behaviors of a Team -What to Model as a Leader Language of Teambuilding Principles of Teamwork The Result of Effective Team Building is that your role changes! Call us to reserve your  more...

Healthy Body-Healthy Business Ask An Expert Free Conference Call @ 2 pm March 12th Join Alicia Marie as she interviews Brenda Thompson RD, LD, Professional Chef about the connection between a healthy body and a healthy business. Brenda studied to become a registered dietitian at the University of Idaho to not only create her own healthy lifestyle plan, but to help motivate others, because she understands how difficult it can be to make a change. While working as a clinical  more...

Ask an Expert- Mel Kleiman Free Conference Call @ 2 pm March 5th Certified Speaking Professional Mel Kleiman is North America s leading authority on how best to recruit, select, and retain top-quality employees. A renowned consultant, speaker, author, and trainer for over 25 years, Mel is also the founder and president of Humetrics, a leading developer of systems, training processes, and tools for recruiting, selecting, and retaining an exceptional workforce.  more...

Laser Coaching - Managing your service or product ... for each call. Calls are once a month. Topics include: Communication Team Building Culture beliefs, language, practices of your company Vision Strategy Goals HR issues such as hiring, firing and retaining Marketing your business services or product Understanding financials budget, profit margin and cash flow Accountability Leadership development Alicia Marie and Jennifer Robinson utilize  more...

ITIL Service Manager Course Objectives: The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated  more...

ITIL V3 Lifecycle Course Service Operation - Accredited ...cess Management. We also cover the fundamental aspects of communication and stakeholder management, organization of Service Desk, Technical Management, and Application Management and the use of underpinning tools and technologies. Embedded into the three (3) day Service Operation course is our unique virtualization, Living the Lifecycle . Woven through all of ITSM Academy's ITIL V3  more...

Hypnobabies Childbirth Education Classes ...it Works; Creating Your a Mental Lightswitcha . Partner Communication Exercise and the a Contract of Trusta . Hypnosis Script: a Learning Self-Hypnosisa . (Entering hypnosis on your own and controlling all sensations in your body.) Class 2: Staying Healthy and Low Risk: Importance of Diet in Pregnancy; Nutritional Guidelines; The High Protein Advantage; Eggs, Salt and Calcium in  more...

Challenge Ropes Course ...ns to a higher level of self-worth. Self-esteem is built, communication is heightened, and a bond between people is developed. In all Four Mounds activities, participants are engaged in "Challenge by Choice." The power is given to team members to choose the level at which they wish to participate. A reasonable willingness to try is crucial for success. The mastering of a particular event  more...

Conflict Resolution This program offers approaches that will help you identify and enhance the most important aspects of conflict resolution. Develop communication skills that support conflict prevention and practice tools that will end conflict in even the most difficult situations. When you feel that conflict has gone beyond your means, this program offers the benefits of using a third party, as well as procedures  more...

Reestablishing Workplace Civility In this course participants will identify different types of disruptive behavior and techniques and approaches to overcome conflict, bullying and rudeness. They will create and implement organizational communication strategies to redefine the organizational culture into one of trust and teamwork. This course allows participants to practice techniques for running productive meetings and one on  more...

The Communication Mystery Solved This is an accelerated learning program in which learners will complete a series of activities through which they will learn communication skills, as well as uncover a murder mystery. In this course the instructor plays both the trainer, as well as a cantankerous police chief. The theme transports participants through assertive speaking skills, active listening skills and appropriate conflict  more...

The Art and Science of Communication This program will provide methods and information to analyze and improve your own communication and help you assist others. We communicate in many ways: with our words, tone, eyes, and bodies to name a few. Understand the hidden meanings behind the various communication methods and devise strategies to communicate more effectively and avoid unnecessary conflict.  more...

Communication Skills for Technical Professionals ...communication skills to accompany their technical prowess. The ability to communicate, cooperate, coordinate, resolve differences and persuade others effectively will determine success as much as the ability to perform the technical aspects of the job. This program will help technical employees build rapport with a wide variety of individuals, prepare effective business documents and prevent  more...

Communication Skills for Emerging Leaders This course shares the basic communication model, helps employees identify common barriers to effective communication, and tailor different communication styles to various personalities.  more...

Sales Negotiations Whether you are the District Sales Manager at a Fortune 100 Pharmaceuticals Company or a Sales Trainee at a startup High Technology Firm......this critically acclaimed Sales Negotiations Workshop will help you become more successful in both your professional and personal lives. This Workshop is an extremely practical, results-driven and fast-paced program that develops your Problem Solving  more...

What Customers Really Want In this course participants will explore the concepts and benefits of superb customer service. Individuals will learn ways of building positive rapport with various types of customers and then apply those skills in activities and exercises throughout the course. They will dive deeper into workplace communication by examining the doa s and dona ts of technology, and how to use these advances to  more...

NCRC presents 2010 Winter Institute on The Art Practice of Mediation NCRCa ™s classic facilitative mediation model is introduced and reinforced over two weeks of sequential learning. The courses can be taken separately or together for a total of 64 hours of mediation training. Introductory Mediation Skills Training (32 hours) in the first week is followed after a weekend break with Advanced Mediation Skills Training (32 hours) which introduces new techniques  more...

Target Listening - Listen, Learn & Remember In this 4, 6 or 8-hour seminar you will learn how to: * Identify your listening mistakes before they happen * Identify the true intentions of speakers to avoid misinterpretation * Take effective notes during meetings and classroom sessions * Improve your overall concentration skills You will also learn how to listen and respond appropriately during: * Meetings and presentations *  more...

Target Writing: Communicating for Results ...communication among staff, vendors and customers will always cost you time and money. For instance, calculate the amount of time required to create a document (i.e. e-mail, letter, memo or report). Now calculate the time it takes to send out clarifications, or answer questions because your readers failed to comprehend a message you thought was clearly stated. The primary reason a  more...

Practical Project Management ... Build and manage an effective team - Manage the project communication process - Understand the importance of Quality Assurance - Control the project scope The training provides practical hands-on exercises utilizing the project management best practices taught in class. A final case study simulation using the skills taught in class is also provided. Each seminar participant receives a  more...

Process Modeling Skills This two day workshop provides training in process modeling skills through the use of exercises and lectures. After completing this course, you will be able to create and interpret process models for Object-Oriented requirements gathering, Information Engineering, Business Process Re-engineering, Total Quality Management and Continuous Process Improvement initiatives. The workshop: - Provides  more...

Business Process Re-engineering This 2 day seminar provides training in Business Process Reengineering Methodology, Business Modeling and Analysis Techniques through the use of practical exercises and detailed case studies in addition to lectures. After completing this course, you will be able to manage the tasks and techniques used in implementing a Business Process Re-engineering project. The seminar: - Outlines the  more...

Writing Effective Requirements This 2-day seminar focuses on how to write effective requirements using UML techniques and use cases. The workshop provides training and exercises in writing project scope, requirements and system requirements (functional and nonfunctional requirements) definitions. The Writing Requirements That Work Seminar focuses on UML diagramming techniques and industry standards and best practices for  more...

JAD Facilitation Requirements Gathering using an RAD Iterative Approach ...ld object-oriented business and design models for better communication with the business community and developers - Implement a repeatable process for planning, requirements gathering, analysis and design using UML and JAD techniques The seminar provides practical experience in facilitation and presentation skills and demonstrates agendas for Project Planning, Scoping, Business  more...

JAD Facilitation using Use Cases ...sions - Training for building business models for better communication with the business community - Scripts, agendas and templates for conducting scoping and requirements meetings - Practical experience in facilitating for project planning, scoping and requirements gathering session artifacts with feedback and tips from the instructor Each participant receives a JAD Workshop Kit with  more...

AJAX Training AJAX - Asynchronous JavaScript and XML is a synergy of multiple technologies and communication with the server without a page refresh, enabling a rich and responsive web-based client, a 2.0 web application. AJAX Training course covers AJAX related technologies including JavaScript, DOM, CSS, XML etc., focusing on Object Oriented JavaScript and the main AJAX object: XMLHttpRequest. Audience:Web  more...

Hit the Open Road With Microsoft Outlook and Explorer The Information Superhighway has given us fast communication and a way to organize our schedules and contacts quickly. Outlook is the way to organize your Email Inbox, Address Book, Calendar and Tasks, Learn to Create Rules and Eliminate Junk Mail, Attach Items to and Email, Setup Calendars, Schedule Appointments and Request Meetings, Manage, or Assign, Tasks  more...

Family Counseling We feel that the family unit is the most important thing in life. We offer counseling to families that feel that they are not getting along as they should. Whether the problem is out of control teenagers or a problem with proper communication we will sit down with you as a family and identify the problem and find a solution.  more...