Instructor Led Communication Training in Nd, USA

Professional Communicator Certification Program ...communication skills makeover? How would your organization change if suddenly everyone in it possessed the ability to communicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver 5-star customer service effortlessly and  more...

ENERGY VAMPIRE SLAYING 101--How to Deal With Difficult People and Toxic Attitudes How to combat negativity and toxic attitudes in your office, in your home, and in yourself. Who should attend this seminar? Managers and employees on all levels who work with people and are dealing with difficult people and negativity. Are you tired of toxic people and attitudes sucking the life out of your organization? You don t need another workshop. You need the Energy  more...

Customer Service and Communication Skills for Call Centers Advanced free-style scripting and verbal patterns for telephone professionals Imagine if everyone in your call center communicated with more clarity, tact, and finesse even under pressure. Could your call center be more successful if the representatives were more strategic, tactical communicators? Do your customer service agents struggle to find the right words when the pressure is on?  more...

The Secret Language of Personality Types ... over and over? 2. Do you find the same relationship and communication problems arising in your life again and again? 3. Do you accidentally push peoplea ™s buttons, and you dona ™t know why? 4. Do you wonder, "What are they thinking?" while youa ™re talking with your friends, family, or co-workers? 5. Do you struggle motivating people at home or at work? Most  more...

Business Writing the Easy Way Learn how to quickly and easily produce flawless, effective documents every time, even if writing is not your thing. Most importantly, you'll learn the basics of business writing, how to avoid common grammatical mistakes, and where to find the answers to common structural and grammatical questions. The bonus for the student is that Dan O'Connor will make the learning process painless and even  more...

Step out of the Shadows and Speak Too often people remain silent, unable to find their voice because they fear ridicule, or they are simply shy, or they fear rejection, or they lack the training necessary for confidence. This course is designed to give those silent people the words they need--to speak up and be heard. This course includes: -Tactical Communication and Customer Service Tools -Scripts and Skills for Right AND  more...

Tactical Communication Finding the Words Imagine if everyone in your organization communicated with more power, tact, clarity, and skill. Do you notice people in your environment who could be more successful if only they were more polished communicators? Are you someone who struggles to find the words when the pressure is on? How would it feel if suddenly everyone in your office communicated with more confidence, clarity, and  more...

Superteams Team-building strategies and tactics for building powerful working relationships IMAGINE... How would your organization change if suddenly your team members could clearly identify your organizationa ™s mission and goals? quickly and easily make decisions as a group? share information without defending or explaining it to death? pinpoint and resolve critical issues that impact  more...