Instructor Led Communication Training in Virginia, USA

PROFESSIONAL BUSINESS WRITING The need for sharp writing skills in business is greater today than ever before. We're surrounded by mountains of text on our virtual and actual desktops every day. Learn how to choose the most powerful words and write the most effective documents to give yourself an edge. This course helps create presentations that are more engaging, more actionable e-mails and memos that are more persuasive.  more...

Leading Through Change Change doesna ™t just happen. Leaders create change. Change management is the art and science of leading an organization and its people through the predictable transitions from current reality to a preferred future state. Use change as part of your leadership repertoire. Change takes time. "Fine-tuning" can be ongoing and require only months, whereas radical overhauls can require three  more...

Managing Teleworkers ...gers build a successful remote environment through better communication, establishing respect, building a team culture, creating accountability through self-monitoring and resolving conflicts. Course objectives: Successful completion of this course will increase your knowledge and ability to: Provide your organization a way of functioning more effectively during crisis situations and  more...

Customer Service ...h component of the CARE model. Collaborative: Learn communication tools and techniques to meet customer needs. Develop a deeper understanding of and empathy for the challenges and issues facing customers in order to better serve their needs. Accountable: Develop skills to meet the organizationa ™s customer service expectations. Learn service management strategies, including  more...

Inclusive Communication Audit ...communication coming out of your organization and used within your organization inclusive? Is your organization communicating on a consistent basis with language that makes people feel included in the workplace and welcome to attend meetings, community events, going away parties, retirement parties, and office gatherings? A Anchor subject matter expert (and former EEO investigator) will  more...

Introduction to Diversity and Inclusion Workshop This workshop helps employees understand what diversity and inclusion are and why they are critical to mission accomplishment. Participants will learn the business case for diversity and inclusion and discuss some of the gaps their agency and organization have in meeting their goals. Participants will be introduced to concepts that allow them to explore their own unconscious biases and how  more...

Dale Carnegie Course for Effective Communication and Human Relations This course will help you master the capabilities demanded in today's tough business environment. You'll learn to strengthen interpersonal relationships, manage stress and handle fast-changing workplace conditions. You'll be better equipped to perform as a persuasive communicator, problem-solver and focused leader. And you'll develop a take-charge attitude initiated with confidence and enthusiasm.  more...

Comptia Security Plus ...evel of skill and knowledge in General Security Concepts, Communication Security, Infrastructure Security, Basics of Cryptography and Operational / Organizational Security. Candidates are recommended to have two years experience in a networking role with preexisting knowledge of TCP/ IP, experience in a security related role, Network+ or equivalent certification, and adequate training and  more...

Customer Service for Technical Support Professionals ...n. In this course, you will learn methods for effective communication whether you are talking to customers to gather requirements, solve problems, or present solutions. In the IT field the first order of business is resolving technical issues. However, we must recognize the importance of customer service techniques while resolving these issues. You will learn how to . . . Properly  more...