Communication Telephone Seminars

DISC Training and Certification Become certified in the worlda ™s fastest growing professional human resources assessment and development tools. You will become a Certified Human Behavior Consultant and accredited to purchase DISC products at wholesale prices, produce your own reports, and conduct training using any of the assessment profiling and surveying tools. As a Certified Human Behavior Consultant, you will be  more...

How to Use Facebook as an Effective Sales Tool ...r to reach potential customers using traditional means of communication. Phone calls are guarded by caller ID, voice mail and gatekeepers that are reluctant to allow sales related calls through to buyers and emails quickly find their way to a trash folder. With over 800 million active users Facebook is quickly becoming the destination of most Internet users. Companies looking to develop and  more...

How to Use Facebook as an Effective Sales Tool ...r to reach potential customers using traditional means of communication. Phone calls are guarded by caller ID, voice mail and gatekeepers that are reluctant to allow sales related calls through to buyers and emails quickly find their way to a trash folder. With over 800 million active users Facebook is quickly becoming the destination of most Internet users. Companies looking to develop and  more...

Construction Documentation: Preparing Effective Job Records ...tion after a job has gone bad, it shouldn't be. Effective communication and accurate recordation of those communications can keep the parties - and the project - on course and out of litigation. Should an irreconcilable dispute nevertheless arise, thorough project documentation facilitates the efficient resolution of that dispute. This program will help you to not only recognize the  more...

Tips and Techniques for Writing Effective Legal Briefs Benefits Effective writing is one of the most important tools in the legal trade. No matter the strength of your case or your knowledge of the facts and the law, your ability to communicate concisely and powerfully is crucial to your success. With a particular focus on writing legal briefs, this live audio conference will show you how to focus your writing to a specific audience; streamline and  more...

Ethical Considerations in Utilizing Social Media ...o online networking, has become both a preferred means of communication and an important marketing tool for lawyers and firms. But ethical traps abound for lawyers who use these tools to communicate with clients, potential clients, and even friends and family. State bar discipline, compromised cases and malpractice exposure, even job loss, has resulted from ill-advised use of social media by  more...

Online Collection Techniques: Do's and Don'ts ...at are outdated and don't cover new technology or ways of communication? Attend this audio conference and learn what types of online collection tools are available, how to use them and how not to use them. Learn how the Internet can improve your collections; common mistakes made using online techniques and resources to help you maximize your online collection procedures. This live audio  more...

Understanding LEED for Sustainable Building ...nformation useful on a day-to-day basis such as costs and communication. The presentation includes the framework of the new system, changes to procedures, USGBC and GBCI reorganization, project timeline impacts, and real project examples. Learning Objectives: - You will be able to discuss how LEED supports sustainable building, and trends in both. - You will be able to explain LEED 2009, LEED  more...

Problems and Risks Associated With Green Construction ...avoid material and operational failures, the necessity of communication among all project participants to enhance achievement of green criteria and standards, design elements that enhance energy efficiency and reduce environmental impact, discussion of direct and hidden costs of failure, and provisions in traditional design and construction contract documents that need to be reevaluated when  more...

Legal Ethics and Loss Prevention Issues with Electronic Communications and Security ...communication is a lawyer's greatest asset. Modern mobile and communication technology provides many means through which lawyers can communicate with clients, publicize legal services, work remotely, and share information. When selecting and using a technology for communicating with clients, storing client data, or performing work for clients, a lawyer should consider whether that medium is  more...

COBRA: A Little of Everything is Changing ... This provision of the law is causing the most confusion. Communication is the key! You must coordinate your COBRA activities with this dependent eligibility change. Let's discuss the best way to handle this. And, some carriers have made this change to your contract eligibility early - how is that impacting compliance responsibilities? COBRA PLANS - What IS and What ISN'T? One of the most  more...

The Open Enrollment Challenge: Strategies for Success ...t so much what you say as how you say it - and how often. Communications should never be an afterthought. Make sure employees appreciate all your company provides by communicating year-round, not just during enrollment season. This live audio conference will give you the tools to reframe negatives, provide honest communication and build credibility for your organization. This live audio  more...

Putting the Finishing Touches on Legal Writing: Editing, Polishing, and Proofreading Essentials BenefitsEffective writing is one of the most important tools in the legal trade. No matter the strength of your case or your knowledge of the facts and the law, your ability to communicate concisely and powerfully is crucial to your success. This live audio conference will show you how to focus your writing to a specific audience; streamline and strengthen your writing; avoid grammar, spelling and  more...

Estate Planning Ethics ...ning needs to know. Topics covered will include duties of communication, confidentiality, conflicts, scope of representation, obligations and dealings with third-parties, among other things. Knowledge of the rules of conduct not only benefit your relationship with your clients, it also protects the attorneys from claims for inappropriate behavior. This audio conference is designed for  more...

Statement of Work Contract Fundamentals ...contracted work know that poorly written SOWs can lead to communication breakdowns, misunderstandings, disputes, rework, delayed completion and added expense. In this teleconference, you will learn how to write a SOW that is easy to understand and manage. You will learn how to create a SOW that meets the planning, execution, accounting, auditing and legal needs of your organization, whether  more...

Paralegal's Guide to Confidentiality, Conflicts and Communications ...ney's obligation regarding confidentiality, conflicts and communication. The professional rules regarding confidentiality, conflicts and communication should be known and understood by all practicing attorneys. Clients have certain expectations and the attorneys must respect and abide by those expectations. Furthermore, not knowing and understanding the rules may lead to claims against the  more...

Refining Your Business Writing Skills ...communications to clients, employees and stakeholders position your message appropriately? Are you getting responses to your business letters and emails that show you are being heard? Without question, your written communications influence the way internal and external audiences view you and your organization. In fact, in today's global marketplace, this may be the only form of communication  more...

Are Email Negotiation Blunders Costing You Money? How to Negotiate and Influence With Email ...communication possibilities, what is the best way to negotiate? Should it be face to face, over the phone or via the Internet? The answer? It depends. Are you using the right tool at the right time? Do you negotiate and persuade for a living (and everyone does) or realize how much your success, business and income depend on your ability to persuade, motivate and influence others? Think about it  more...

Strategies to Utilize Web 2.0 ...technology as both a vehicle for creating an open line of communication and as a new tool to enhance productivity and people management strategies. Whether you're new to social media or just trying to figure out how to apply it to human resources, this teleconference will provide you with the foundation you need to begin using Web 2.0 to achieve your business objectives. This teleconference  more...

Metadata Scrubbing and Mining: Legal, Ethical and Practical Implications ...ified in the 21st century by the prevalence of electronic communication and the ability of anyone with a web browser to download - for only $0.08 per page - a copy of any document electronically filed in federal court. All attorneys and clients are susceptible to breach of confidentiality and malpractice traps. Learn how you can protect your clients - and your law firm or law department. Avoid  more...

Writing Scripts That Sell BenefitsWe may not think about it, but we use scripts all the time. In our everyday lives, in interviews and especially in sales situations, we are using scripts to get our point across to the other person. Sometimes we are in front of the other person and sometimes we are on the telephone. Nevertheless, in all situations there are definitely key items and statements that we want to make, and in  more...

Techniques to Prepare for Difficult Employee Discussions ...communication and leadership skills, excessive absenteeism, and attitude problems - whether you're encountering commonplace or exceptionally serious employee relations issues, you'll need a down-to-earth strategy to protect yourself and your organization. Verbally addressing problems head-on can be a daunting task because of their confrontational nature, not to mention the record that you're  more...

De-Escalation Tactics When Responding to Individuals with Mental Illnesses ...ers, they often have limited time in which to establish a communication mode that minimizes risk of violence. Agitated individuals can often be directed away from violence by specific communication skills. Verbal de-escalation techniques are geared to 'set up' those being contained so that physical control techniques are enhanced, if they become necessary. When the public is witness to  more...

Internet and Email: Monitoring Employee Conduct ...tion that companies can collect and consequently use. The communication and information advancements of the 'infotech age' (email, blogging, instant messaging, social networking sites) have spawned a myriad of societal issues, including important legal, moral and ethical questions. Privacy rights have been the focus of much media attention and affect not only our individual lives, but our  more...

Making Revisions to Closed Medical Records BenefitsMedical records contain some of the most sensitive and personal information that exists about individuals in modern society, and some closed records may need revision because of new information received or because of the requests of individuals to correct or modify existing information. When is it appropriate to make revisions, how and under what circumstances, and at whose request? This  more...

Preliminary Project Description Fundamentals ...matic design phase of a project, especially for improving communication with cost estimators who already use UniFormat to model costs on nearly every project. This teleconference will highlight the major updates from earlier PPD versions, show you how to develop a master PPD for your own firm, even how to translate between UniFormat and MasterFormat. Finally, a new national standard for PPDs in  more...

Online Construction Bidding Fundamentals BenefitsAlong with other technical innovations and tools available through the internet, On-line Construction Bidding software is replacing the old fax machine solicitation and receipt method of locating, soliciting, receiving and evaluating bid quotes. This teleconference reviews the basic functions of bid solicitation, the traditional fax based approach and what new internet based tools are now  more...

Total Compensation Statements as a Tool to Communicate Total Value ...sation statements for your organization can be a valuable communication tool. Generally, total compensation ranges from 30 to 50 percent above base compensation for an organization and most employees are unaware of the benefit. This teleconference will help you understand the value of creating total compensation statements as well as the process for information gathering, data management, and  more...

Construction Site Hazard Prevention ...evelop a proactive system involving the establishment and communication of best practices, and employee participation in identifying and mitigating hazards before an injury can occur. n nLearning Objectives n- You will be able to formulate a company philosophy and culture. n- You will be able to give examples of why it is important to identify and mitigate site hazards. n- You will be able to  more...