Communication Telephone Seminars - Training Resources

Techniques to Prepare for Difficult Employee Discussions ...communication and leadership skills, excessive absenteeism, and attitude problems - whether you're encountering commonplace or exceptionally serious employee relations issues, you'll need a down-to-earth strategy to protect yourself and your organization. Verbally addressing problems head-on can be a daunting task because of their confrontational nature, not to mention the record that you're  more...

De-Escalation Tactics When Responding to Individuals with Mental Illnesses ...ers, they often have limited time in which to establish a communication mode that minimizes risk of violence. Agitated individuals can often be directed away from violence by specific communication skills. Verbal de-escalation techniques are geared to 'set up' those being contained so that physical control techniques are enhanced, if they become necessary. When the public is witness to  more...

Statement of Work (SOW) Contract Fundamentals ...k know that poorly written statements of work can lead to communication breakdowns, misunderstandings, disputes, rework, delayed completion and added expense. In this teleconference, you will learn how to write a statement of work that is easy to understand and manage. This means you will learn how to create a statement of work that meets the planning, execution, accounting, auditing and legal  more...

Current Issues in Real Estate Appraisals ...ntelligence that will increase your area of expertise and communication by explaining the valuation methods required for proper federal and state regulatory compliance through the Uniform Standards of Professional Appraisal Practice. You will also be provided an overview of the global and U.S. markets with strategic identification of real estate investment opportunities. Presidents, vice  more...

Effective Legal Writing and Editing for Paralegals BenefitsEffective writing is one of the most important tools in the legal trade. No matter the strength of your case or your knowledge of the facts and the law, your ability to communicate concisely and powerfully is crucial to your success. This teleconference will show you how to focus your writing to a specific audience; how to streamline and strengthen your writing; how to avoid grammar,  more...

Online Collection Techniques: Do's and Don'ts ...at are outdated and don't cover new technology or ways of communication? In this teleconference, 'Online Collection Techniques: Do's and Don'ts,' you can learn more about what types of online collection tools are available, how to use them and how not to use them. Learn how the Internet can improve your collections, common mistakes made using online techniques and resources to help you maximize  more...

Construction Documentation: Preparing Effective Job Records ...tion after a job has gone bad, it shouldn't be. Effective communication and accurate recordation of those communications can keep the parties - and the project - on course and out of litigation. And should an irreconcilable dispute nevertheless arise, thorough project documentation facilitates the efficient resolution of that dispute. This teleconference will help you to not only recognize the  more...

Making Revisions to Closed Medical Records BenefitsMedical records contain some of the most sensitive and personal information that exists about individuals in modern society, and some closed records may need revision because of new information received or because of the requests of individuals to correct or modify existing information. When is it appropriate to make revisions, how and under what circumstances, and at whose request? This  more...

Metadata Scrubbing and Mining - Legal, Ethical and Practical Implications ...ified in the 21st century by the prevalence of electronic communication and the ability of anyone with a web browser to download - for only $0.08 per page - a copy of any document electronically filed in federal court. All attorneys and clients are susceptible to breach of confidentiality and malpractice traps. Learn how you can protect your clients - and your law firm or law department. Avoid  more...

Construction Site Hazard Prevention ...evelop a proactive system involving the establishment and communication of best practices, and employee participation in identifying and mitigating hazards before an injury can occur. n nLearning Objectives n- You will be able to formulate a company philosophy and culture. n- You will be able to give examples of why it is important to identify and mitigate site hazards. n- You will be able to  more...

Problems and Risks Associated With Green Construction ...rocess can help to avoid those failures; the necessity of communication among all project participants to enhance achievement of green criteria and standards; elements of design that enhance energy efficiency and reduce environmental impact; the direct and hidden costs of a failure to achieve green criteria and standards, and those provisions of the traditional design and construction contract  more...