Communication 11 Telephone Seminars

Knowledge Credit KnowledgeCredits is a portal for community wanting to share & learn. This caters for individuals looking for skill up-gradation opportunities from trainings & courses as per applicability & as well as getting new job opportunities. Why KnowledgeCredits? Service Providers / Freelancers - Increase their Revenue & Profitability by Reduce Sales and Marketing Cost. They will also able to reach  more...

Writing Scripts That Sell BenefitsWe may not think about it, but we use scripts all the time. In our everyday lives, in interviews and especially in sales situations, we are using scripts to get our point across to the other person. Sometimes we are in front of the other person and sometimes we are on the telephone. Nevertheless, in all situations there are definitely key items and statements that we want to make, and in  more...

How to Use Facebook as an Effective Sales Tool BenefitsCold calling is becoming less and less effective. It has become harder than ever to reach potential customers using traditional means of communication. Phone calls are guarded by caller ID, voice mail and gatekeepers that are reluctant to allow sales related calls through to buyers and emails quickly find their way to a trash folder. With over 800 million active users Facebook is quickly  more...

How to Use Facebook as an Effective Sales Tool BenefitsCold calling is becoming less and less effective. It has become harder than ever to reach potential customers using traditional means of communication. Phone calls are guarded by caller ID, voice mail and gatekeepers that are reluctant to allow sales related calls through to buyers and emails quickly find their way to a trash folder. With over 800 million active users Facebook is quickly  more...

Construction Documentation: Preparing Effective Job Records BenefitsAlthough the term 'papering the file' is often associated with increased documentation efforts in preparation for litigation after a job has gone bad, it shouldn't be. Effective communication and accurate recordation of those communications can keep the parties - and the project - on course and out of litigation. Should an irreconcilable dispute nevertheless arise, thorough project  more...

Tips and Techniques for Writing Effective Legal Briefs Benefits Effective writing is one of the most important tools in the legal trade. No matter the strength of your case or your knowledge of the facts and the law, your ability to communicate concisely and powerfully is crucial to your success. With a particular focus on writing legal briefs, this live audio conference will show you how to focus your writing to a specific audience; streamline and  more...

Ethical Considerations in Utilizing Social Media BenefitsSocial media, from law firm websites to online networking, has become both a preferred means of communication and an important marketing tool for lawyers and firms. But ethical traps abound for lawyers who use these tools to communicate with clients, potential clients, and even friends and family. State bar discipline, compromised cases and malpractice exposure, even job loss, has resulted  more...

Online Collection Techniques: Do's and Don'ts BenefitsTechnology has changed how we communicate and do business. Debt collectors have the added challenge of trying to contact debtors who may only correspond via email or online portals. Some debtors no longer have a land line phone and only use cell phones, texting, email and instant messages to communicate. How can debt collectors face this challenge while following debt collection laws that  more...

Understanding LEED for Sustainable Building BenefitsMystified by the new LEED certification process? Concerned about whether you need a new approach for your next LEED project? Confused about the requirements for maintaining your existing AP status? This live audio conference provides the answers! By attending you will understand how the project certification and professional accreditation requirements have changed with the release of  more...

Problems and Risks Associated With Green Construction BenefitsThe public hears many benefits of pursuing environmental building, aka green or sustainable design and construction, as this emerging market segment continues to expand. Diverse owner/developer groups are embracing these modern technologies, design elements and operational models. However, when packaged together, green design strategies and systems can present unique new challenges in risk  more...

Legal Ethics and Loss Prevention Issues with Electronic Communications and Security BenefitsThe art of communication is a lawyer's greatest asset. Modern mobile and communication technology provides many means through which lawyers can communicate with clients, publicize legal services, work remotely, and share information. When selecting and using a technology for communicating with clients, storing client data, or performing work for clients, a lawyer should consider whether  more...

COBRA: A Little of Everything is Changing BenefitsThis live audio conference is for agents and new employee benefit specialists or the seasoned specialist that want to double check the basics and the most recent changes in the COBRA law. We will discuss who has the compliance responsibilities and what an employer must do every day to be in compliance! How do all of the employee benefit laws work together - when do they work separately.  more...

The Open Enrollment Challenge: Strategies for Success BenefitsIs your benefits information often greeted by a yawn? Are you viewed as the enemy because you tell your employees how much more they have to pay for benefits every year? And why does the good news always get lost in the mix? Sometimes, it's not so much what you say as how you say it - and how often. Communications should never be an afterthought. Make sure employees appreciate all your  more...

Putting the Finishing Touches on Legal Writing: Editing, Polishing, and Proofreading Essentials BenefitsEffective writing is one of the most important tools in the legal trade. No matter the strength of your case or your knowledge of the facts and the law, your ability to communicate concisely and powerfully is crucial to your success. This live audio conference will show you how to focus your writing to a specific audience; streamline and strengthen your writing; avoid grammar, spelling and  more...

Estate Planning Ethics BenefitsThis audio conference includes a basic overview of the ethical rules that effect the estate planner in every day practice. With an attorney's busy schedule, it is difficult to remain current on rules that direct and govern the fundamental duties an attorney encounters while serving the needs of the client. This program will touch upon the most frequent rules and issues that an attorney  more...

Statement of Work Contract Fundamentals BenefitsA good statement of work is the only thing between you and failure, whether it's a project, contract, grant application or proposal. Success is in the details of the SOW. Without it, you can't compete or communicate. Those who have managed contracted work know that poorly written SOWs can lead to communication breakdowns, misunderstandings, disputes, rework, delayed completion and added  more...

Paralegal's Guide to Confidentiality, Conflicts and Communications BenefitsA fundamental aspect of the attorney-client relationship is the attorney's obligation regarding confidentiality, conflicts and communication. The professional rules regarding confidentiality, conflicts and communication should be known and understood by all practicing attorneys. Clients have certain expectations and the attorneys must respect and abide by those expectations. Furthermore,  more...

Refining Your Business Writing Skills BenefitsDo your written communications to clients, employees and stakeholders position your message appropriately? Are you getting responses to your business letters and emails that show you are being heard? Without question, your written communications influence the way internal and external audiences view you and your organization. In fact, in today's global marketplace, this may be the only  more...

Are Email Negotiation Blunders Costing You Money? How to Negotiate and Influence With Email BenefitsIn our age of ever expanding communication possibilities, what is the best way to negotiate? Should it be face to face, over the phone or via the Internet? The answer? It depends. Are you using the right tool at the right time? Do you negotiate and persuade for a living (and everyone does) or realize how much your success, business and income depend on your ability to persuade, motivate  more...

Strategies to Utilize Web 2.0 BenefitsIn an era where Web 2.0 is revolutionizing the social dynamics of our society, the HR professional must respond to the changes this new technology is bringing to the workplace. This teleconference will present a practical framework for understanding Web 2.0 and provide insight into a number of best practices that explore a variety of strategies for leveraging the power of this technology  more...

Metadata Scrubbing and Mining: Legal, Ethical and Practical Implications BenefitsMetadata lurks in every electronic document each of us creates and edits. Every computer application and platform we use also generates metadata. The consequences of human error are greatly magnified in the 21st century by the prevalence of electronic communication and the ability of anyone with a web browser to download - for only $0.08 per page - a copy of any document electronically  more...

Techniques to Prepare for Difficult Employee Discussions BenefitsSexually offensive behavior, poor communication and leadership skills, excessive absenteeism, and attitude problems - whether you're encountering commonplace or exceptionally serious employee relations issues, you'll need a down-to-earth strategy to protect yourself and your organization. Verbally addressing problems head-on can be a daunting task because of their confrontational nature,  more...

De-Escalation Tactics When Responding to Individuals with Mental Illnesses BenefitsBecause officers have to protect their own safety as well as the safety of others, they often have limited time in which to establish a communication mode that minimizes risk of violence. Agitated individuals can often be directed away from violence by specific communication skills. Verbal de-escalation techniques are geared to 'set up' those being contained so that physical control  more...

Internet and Email: Monitoring Employee Conduct BenefitsTechnology has made privacy issues a hot bed of legal, moral and ethical debate. The development of new technology in recent years has created the ability to access seemingly limitless information resources and has changed irrevocably the way business is conducted. Companies literally have the world at their fingertips. The ever increasing developments in technology will only add to the  more...

Making Revisions to Closed Medical Records BenefitsMedical records contain some of the most sensitive and personal information that exists about individuals in modern society, and some closed records may need revision because of new information received or because of the requests of individuals to correct or modify existing information. When is it appropriate to make revisions, how and under what circumstances, and at whose request? This  more...

Preliminary Project Description Fundamentals BenefitsAre you ready for the new PPD and UniFormat? In 2010, the Construction Specifications Institute will issue a new Preliminary Project Description Guide and a new consensus-based UniFormat. Organized according to UniFormat, Preliminary Project Descriptions are the most effective way to describe a project during the schematic design phase of a project. PPDs organized according to UniFormat  more...

Online Construction Bidding Fundamentals BenefitsAlong with other technical innovations and tools available through the internet, On-line Construction Bidding software is replacing the old fax machine solicitation and receipt method of locating, soliciting, receiving and evaluating bid quotes. This teleconference reviews the basic functions of bid solicitation, the traditional fax based approach and what new internet based tools are now  more...

Total Compensation Statements as a Tool to Communicate Total Value BenefitsOften employees look at their base salary as the total value provided by your organization. During these challenging economic times when salary increases are low or nonexistent, creating customized compensation statements for your organization can be a valuable communication tool. Generally, total compensation ranges from 30 to 50 percent above base compensation for an organization and  more...

Construction Site Hazard Prevention nSerious injuries, fatalities and citations issued by OSHA tend to involve the same violations over and over again. Penalties can be quite severe and may also result in lost business. Although most companies have detailed safety programs, translation of requirements to field activities may not be consistent. The most difficult aspect of establishing an effective safety plan involves the  more...