Online Communication In English eLearning

Grammar Mechanics Brush-up This is a 4 week refresher in the mechanics of English grammar. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh your skills for college, on the job,  more...

Spelling Brush-up This course is intended to be a quick brush-up to spelling. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course takes a simple 3 rule approach to spelling that will  more...

Writing Brush-up This course will help refresh you in the basic academic writing structures. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh you in the three basic  more...

Syntax (Sentence Wording) Brush-up This course will help you to polish your sentence wording. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you to produce clean, clear and concise  more...

College Essay Brush-up This course will focus on creating an effective college level essay. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh your college essay writing  more...

Punctuation Brush-up This course will refresh your knowledge of the rules and proper use of punctuation. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will help you brush-up on the  more...

Creative Writing Brush-up This course will refresh your creative writing skills. This course is an instructor-led course. Students are to submit their work directly to the instructor for review and applicable feedback commentary. The instructor for this course is Dezra Lehr-Guthrie. Ms. Lehr-Guthrie is freely accessible to her students via email at . This course will refresh you in characterization, plots, symbolism and  more...

Grammar Brush Up Bundle Polish your writing skills to perfection with this pro megaton of seven complete courses for only the price of one Continuing Education class! Complete your course of study in 90 days or less.  more...

Efficient Reading: Improving Speed and Comprehension This course encourages the self-development of reading skills for faster, more efficient reading with increased comprehension. Initially, you?ll diagnose your strengths and weaknesses in reading ability through a questionnaire that will show your reading habits as they presently are. You?ll learn to read more efficiently and thus improve your speed and comprehension through procedures applied for  more...

Excellent English: A Writing Review - Part II: Punctuation Get your mechanics and punctuation up to specs under the watchful eye of our expert instructor. This is the second of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take the courses in sequence, they may also pick and choose the individual courses that suit their needs. Part II  more...

Excellent English: A Writing Review - Part III: Achieving Clear, Concise Writing You will develop a clear, concise, and dynamic writing style that gets the attention of your reader. This is the third of three review courses that together provide an in-depth review of grammar, punctuation, mechanics, sentence structure and clarity. While it is preferable that students take all three courses in sequence, they may also pick and choose the individual courses that suit their  more...

Communicate With Confidence This fun course improves written and spoken communication by correcting common grammatical mistakes, and reviews basic grammatical and structural sentence solutions and conventional punctuation and mechanics used in every-day written and verbal communications. Don?t know where to put that apostrophe? Bamboozled by ?who? and ?whom?? It?s hard to communicate with confidence when you?re uncertain  more...

Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Welcome to Building with the Basics: Grammar and Punctuation Used correctly, good grammar and proper punctuation are rarely noticed but, when misused, cause document disasters. Based on a building analogy that anyone can relate to, this workshop is designed with many opportunities  more...

ESL for Business - E-mail Communication In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice e-mails aimed toward a particular audience (peers, customers, and management). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your  more...

ESL for Business - Letters and Memos In this instructor-led course, students will work on improving their written English skills through doing self-test grammar exercises and writing practice letters and memos aimed toward a particular audience (customers and peers). Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling  more...

ESL for Business - Special Documents In this instructor-led course, students will work on improving their written English skills through dong self-test grammar exercises and working on documents they use every day in their job. Instructor feedback on written assignments will guide students in improving their skills. Full Description Many times in business, your written words are your "calling card" to customers, vendors, and even  more...

Learn Grammar the Easy Way (Part 1) Designed for people who want to improve their writing by brushing up on the basics of grammar This course is designed for people who want to get a better feel for grammar so that they can strengthen their writing skills. Many times before a person has met you face-to-face, they?ve met you through your words. You may have sent in a cover letter and resume for a job. You may have written a memo  more...

Learn Grammar the Easy Way (Part 2) A continuation of Learn Grammar the Easy Way , this course concentrates common errors in word usage Do you know which sentence in each pair below is correct? The fireworks against the black sky made a dramatic affect. The fireworks against the black sky made a dramatic effect. Neither Bob nor Tom was ready for the test. Neither Bob nor Tom were ready for the test. Its cold. It?s cold. Casey  more...

Excellent English: A Writing Review - Part I, 2, 3 Bundle Purchase our top 3 English Writing Courses at a bundled discount price.  more...

E-Learning Essentials Part 2 Marketing Your Solution This course covers the aspects of marketing that are essential to marketing an e-learning solution within an organization. It focuses on the required change of organizational mindset to one that supports anytime, anywhere learning. The three important marketing channels are covered - through a champion, culture change and communication plan. The course then looks at each of the key player groups  more...

Sales Skills The Fundamentals In Sales Skills: The Fundamentals, participants will learn the six basic steps of the sales process, how to understand their client's decision-making practices, and the meanings of commonly used sales terms. In addition, participants will learn how to establish credibility and how to take a proactive approach to sales. Learn To Ask specific questions to understand  more...

Brand Management Integrated Marketing Brand Management: Integrated Marketing gives you information about integrated brands. The program provides you a process for integrating a brand throughout your company. Additionally, the program defines brand diver components and how these components can be used to communicate an integrated brand through the appropriate media. The program also provides you with guidelines and processes for  more...

Professional Selling Over the Phone Preparation Strategies Professional Selling Over the Phone: Preparation and Strategies offers the student guidelines for preparing the teleselling workspace and maximizing telesales calls. The program provides processes for preparing telesales scripts and managing telesales calls. In addition, the program offers the student examples of communication techniques, such as implementing components of an effective voice,  more...

Consulting Skills Building Consulting Relationships Consulting Skills: Building Consulting Relationships explains how to determine whether your organization could benefit from a consultant's services. It also teaches how to manage internal resistance to consultants, how to communicate effectively with consultants, and what to include in a legally binding consulting contract. Learn To Identify the steps to determine  more...

Introduction to E-Commerce This course provides the learner with an overview of the state of e-commerce today. It defines electronic commerce and discusses electronic commerce elements. An overview of business-to-consumer and business-to-business electronic commerce is given. This course also addresses issues and technologies available for companies wishing to engage in e-commerce. Learn To: Introduction to  more...

Diversity Diversity in the Workplace Employees will learn what diversity is and how it influences their relationships with others. They learn to differentiate between-and overcome-stereotyping, prejudice, and discrimination. They acquire the communication skills they need to build on the advantages that a diverse workplace offers. Learn To: Define the many facets of diversity and explore how they can benefit individuals and  more...

Designing Cisco Internetwork Solutions Part 2 This is the second of five courses in the Designing Cisco Internetworking curriculum, which is designed to prepare learners for the CCDA DESGN exam 640-861. It covers Campus design methodology and models, Enterprise Edge WAN design methodology, WAN technology, and IP addressing, including IPv6. Learn To: Identify factors to consider when designing an Enterprise Campus. Match types  more...

Building Cisco Multilayer Switched Networks Part 1 This course covers network models, network switches, and switch deployment. It then goes on to teach about catalyst images and connectivity, as well as configuring VLANs and VTP. Learn To: Identify features of each communication type in a large network. Identify features of a Layer 2 switch. Identify features of routers. Identify features of VLANs. Identify differences  more...

Designing Cisco Network Service Architectures Part 5 This course focuses on designing Enterprise wireless networks, IP telephony solutions, content networking solutions, and storage networking solutions. Case studies facilitate applied learning wherever appropriate. Learn To: Identify features of Cisco wireless communication architecture. Identify components of a Cisco wireless solution. Identify radio frequency design  more...

Enterprise Connectivity with J2EE V1 4 Overview This course will address the distributed and enterprise computing and J2EE architecture. Learn To: Match the application models with their descriptions. Identify the benefits of distributed computing. Identify the strategies that conform to the guidelines for designing a distributed computing system in the specified situation. Identify benefits of J2EE. Identify J2EE  more...

Enterprise Connectivity with J2EE V1 4 Overview This course will address the distributed and enterprise computing and J2EE architecture. Learn To: Match the application models with their descriptions. Identify the benefits of distributed computing. Identify the strategies that conform to the guidelines for designing a distributed computing system in the specified situation. Identify benefits of J2EE. Identify J2EE  more...

Outlook XP Expert User Course Overview This course teaches the advanced features of Outlook 2002 and will enable the learner to become an expert user. Message formats and templates, security tools and network configuration newsgroups, instant messaging and working remotely topics are covered in the course. It assumes the learner has taken the Outlook Fundamentals and Proficient User courses. Learn To •  more...

BizTalk Server 2000 Part 3 Monitoring Orchestration Course Overview This is the third course in a five part series that deals with the tracking of interchanges and business documents using BizTalk Document Tracking. It also covers the orchestration of the business process using BizTalk Orchestration Designer. The learner will review the core procedures necessary for using both these tools and has an opportunity to practice their use in the three  more...

Balanced Scorecard Measuring Business Objectives In Balanced Scorecard - Measuring Business Objectives, you will learn the importance of good communication when using the balanced scorecard, the reasons for creating a balanced scorecard for each business unit, and the ways your organization can support the critical success factors outlined in a balanced scorecard. You will also learn the steps for gathering and implementing feedback about your  more...

Self Development Increasing Your Assertiveness In Self-Development: Increasing Your Assertiveness, participants learn how to identify the sources of their self-esteem and then use techniques, such as good verbal communication skills, to enhance their self-esteem. Participants also learn how to manage conflict and their emotional responses to various situations in order to become more assertive. Learn To  more...

Self Development Positively Influencing Others Self-Development: Positively Influencing Others offers the student an overview of the information required to influence others through nonverbal communication and language, and covers how to use influence to empower people. The program details how the student can enhance his or her level of influence by listening actively, understanding Satir modes and sensory systems, building rapport, and  more...

Self Development Developing Rapport Through Communication Self-Development: Developing Rapport Through Communication offers the student an overview of the information required to develop communication fundamentals, enhance connections, and create impact with his or her language. The program details how to communicate effectively in writing, in one-to-one and one-to-many conversations, and through nonverbal cues. The program also details how to make a  more...

Career Development Professional Networking Career Development: Professional Networking offers the student an overview of how to network for career advancement, seek career guidance, and develop a career network. The program covers in detail the steps for networking effectively, steps for communicating effectively, steps for building beneficial relationships inside and outside an organization, the difference between a mentor and coach, and  more...

NDS 8 0 Advanced Tools Diagnostics Part 3 Course Overview This is the final course in a three part series and instructs the learner how to resolve common NDS issues. Beginning with hard disk upgrades, the course covers time synchronization and schema issues, as well as how to recover from server and communication failure. Learn To • Covers the server operations performed for NDS maintenance. • How to remove a server,  more...

MS Win XP Install Admin Part 3 TCP IP NOS Environments This is the third course in a five part series on the Microsoft Windows XP Installation and Administration curriculum. It introduces the concepts behind TCP/IP, and teaches how to support TCP/IP on computers running Microsoft Windows XP Professional. The course also covers the TCP/IP name resolution process, and provides an introduction to installing and configuring Internet Information Server,  more...

A 2003 Part 3 Printers Networks Protocols This course delves into the concepts of memory modules, mainboards, and bus architecture. Printer hardware and how to troubleshoot printers is covered. Participants learn about basic network technology and network media, including cables and connectors. The technologies and protocols used for wireless and Internet connectivity are also taught. Learn To To match  more...

CIW Enterprise Specialist Part 3 EJB Framework Session Beans This is the third course in a five-part series that covers software components, distributed architectures, and the technologies associated with the Java 2 Platform, Enterprise Edition. It provides an overview of the Enterprise JavaBean Framework and also covers the creation, deployment, and invocation of an Enterprise JavaBean. Topics covered include server-side component software, defining  more...

Organizational Skills Time Management Develop the skills you need to manage your time effectively in Organizational Skills: Time Management. You will use various time management techniques to meet your own deadlines as well as help your employees meet theirs. Learn To Understand the importance of time management. Recognize the myths of time management.  more...

Stress Management Fundamentals for Managers In Stress Management: Fundamentals for Managers, you will learn to recognize the importance of managing your own stress and addressing stress-inducing factors in the organization. You will also learn to recognize the causes and symptoms of employee stress as well as strategies to reduce workplace stressors and to support employees who are under stress. Armed with proven techniques for addressing  more...

Creativity Innovation Fostering a Ceative Environment Creativity and Innovation: Fostering a Creative Environment offers the student information required to recruit and retain creative individuals, perform a creativity audit, and to communicate with creative people. In addition, the program explains creative rhythm and gives suggestions for implementing a creative culture. Learn To Recognize the factors that attract  more...

Visual Basic NET-Web Based Development Part 4 This course introduces the XML architecture in the ASP.NET. Participants are stepped through the creation and use of XML Web services. Also, state management, application and session variables, and cookies are covered. Learn To: o To identify features of XML. o To match XML core technologies with their functions. o To identify the syntax for linking Extensible Stylesheet Language  more...

NetMeeting This course offers an overview of the functionality and features of NetMeeting. Guidelines are given for managing calls, attending and hosting meetings, using audio and video, and using Chat and Whiteboard. Coverage is also given to file and program sharing procedures in NetMeeting. Learn To To identify features of NetMeeting. To  more...

Windows 2000 Implementing Security Part 3 In this course, participants learn about Public Key Infrastructure (PKI) and certificates. Encrypting File System (EFS) is also covered. Finally, the learner is guided through the process of extending the network to partners and how to manage partner accounts. Learn To: • To match components of Public Key Infrastructure (PKI) with their descriptions.  more...

Windows 2000 Implementing Security Part 5 In this course, participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate  more...

Windows 2000 Implementing Security Part 5 In this course, participants learn about policies and protocols used for remote access and Virtual Private Networks (VPN). How to secure communication channels including wireless networks is covered. Participants also learn about troubleshooting and responding to security incidents. Learn To: • To identify advantages of computer certificate  more...

Cross Cultural Business Comm Understanding Cultural Differences Cross-Cultural Business Communication: Understanding Cultural Differences offers students the information they need to understand the basics of cross-cultural business communication. The program provides information about the volume, pitch, and rate of speech that should be used when communicating cross-culturally. Cultural differences in nonverbal and written communication are also explained.  more...

Security Certification Curriculum This curriculum introduces the learner to general security concepts, communication security, infrastructure security considerations and covers cryptography and operational security. This curriculum consists of four Skill Builder courses: CompTia Security+ Part 1: Security Concepts CompTia Security+ Part 2: Communication Security CompTia Security+ Part 3: Infrastructure Security CompTia  more...

Security Part 2 Communication Security This course introduces the learner to communication security. Remote Access technologies including VPN, RADIUS, TACAS+, L2TP, and SSH are covered. The course then moves onto Web, e-mail, and instant messaging vulnerabilities such as Spam, hoaxes, and packet sniffing. Directory and file transfer technologies are covered. Finally, the learner is stepped through wireless considerations such as WEP  more...

Interpersonal Communication Listening Skills Interpersonal Communication: Listening Skills teaches you how to develop the skills you need to be a critical listener and how to respond appropriately to speakers. In this program, you will have the opportunity to visit with a listening expert and practice skills in a work environment. Both activities will help you improve your listening skills and decrease listening problems in the workplace.  more...

Interpersonal Communication Effective Communication Interpersonal Communication: Effective Communication will help you develop the skills needed to communicate a message effectively by identifying the receiver, choosing a proper channel, and responding to feedback. In this program, you will also learn how to overcome a variety of common forms of interference. Learn To Identify the seven elements of communication.  more...

Interpersonal Communication Telephone Skills Interpersonal Communication: Telephone Skills will help you develop the skills needed to project a positive image on the telephone, properly address callers, and establish good rapport. You will be provided with opportunities to incorporate positive personal attributes into telephone interactions, employ strategies to control a conversation, and effectively handle situations with difficult  more...

Emotional Intelligence Developing Emotional Intelligence Skills Emotional Intelligence: Developing Emotional Intelligence Skills gives the student an overview of the use of Emotional Intelligence in corporations and provides a process for applying Emotional Intelligence in everyday activities. The program covers how the process can be applied in various situations, including being assertive, providing and accepting feedback, building positive work  more...

Effective Presentations The Presentation Process In Effective Presentations: The Presentation Process, you will learn what steps to take to reduce your fear of speaking, remain calm, and appear relaxed. In addition, you will learn how to use your voice and nonverbal communication to improve the delivery of your presentation. Finally, you will learn how to assess the audience members and answer their questions. Learn To  more...

Advanced Interpersonal Communication Building Relationships Advanced Interpersonal Communication: Building Relationships offers the student guidelines for asking and answering questions, using nonverbal communication and power, and giving feedback when building relationships. The program also describes the various communication styles and offers techniques to use when communicating with them. Learn To Interact with an  more...

Advanced Interpersonal Communication Communicating with Co-Workers Advanced Interpersonal Communication: Communicating with Co-Workers offers the student suggestions for communicating with individuals who hold various roles in an organization, such as peers, supervisors, subordinates, and customers/vendors. This program also offers guidelines for promoting ideas and handling human resource issues, such as negotiating raises and dismissing subordinates. Learn  more...

Advanced Interpersonal Communication Comm to Build a Positive Culture Advanced Interpersonal Communication: Communicating to Build a Positive Culture gives the student an overview of the dimensions of organizational culture and how communication perpetuates an organization's culture. This program also defines what a cultural network is and offers guidelines for using the cultural network to your advantage. Steps for empowering employees are also offered in this  more...

Communicating w Difficult People Working with Difficult Employees Communicating with Difficult People: Working with Difficult Employees offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better  more...

Cross Cultural Business Comm Devel Cross Cultural Comm Skills Cross-Cultural Business Communication: Developing Cross-Cultural Communication Skills offers students the information they need to build cross-cultural relationships. The program identifies cross-cultural barriers and explains the process for avoiding these barriers. In addition, information about employing and communicating through an interpreter is provided. Learn To Select the  more...

Cross Cultural Business Comm Addressing Cross Cultural Bus Situations Cross-Cultural Business Communication: Addressing Cross-Cultural Business Situations offers students information about organizing and attending cross-cultural meetings, as well as processes for negotiating and solving problems in a cross-cultural meeting. Guidelines for team building across cultures are also covered in this program, as well as suggestions for translating written documents.  more...

E-mail Etiquette E-mail in the Workplace E-mail Etiquette: E-mail in the Workplace gives students an overall view of how to use e-mail effectively. The program covers e-mail basics, such as how to write effective messages, e-policies, and how to use e-mail accessories and passwords. The program focuses on the influences of e-mail, when to choose e-mail over other types of communication, how to avoid writing inappropriate messages, how  more...

Organizational Communication The Fundamentals Organizational Communication: The Fundamentals gives the student a background in communication terms and organization basics. The program also gives the student guidelines for communicating effectively and motivating employees, as well as methods for overcoming barriers to organizational communication. By applying the provided guidelines, the student will be able to communicate effectively,  more...

Organizational Communication Communicating in the Workplace Organizational Communication: Communicating in the Workplace is designed to help students understand how communication flows within an organization, how networks develop, and what roles individuals fulfill in an organization. The program also gives students guidelines for applying technology to organizational communication. By applying the guidelines, students will be able to communicate  more...

Organizational Communication Managing Communication Organizational Communication: Managing Communication is designed to help students understand innovation and change, how environmental context affects communication, and how power and politics affect an organization. The program gives students guidelines for managing change, stress, conflict, and for empowering individuals. By applying the guidelines, students will be able to communicate  more...

Listening Skills Listening Challenges This course's aim is to help the learner overcome listening problems and enable him or her to communicate more effectively. It identifies barriers to listening and provides useful guidelines for improving the learner's listening skills. This course concentrates on how to interpret, use, and improve body language as a form of communication. Finally, it identifies common listening styles so the  more...

Excellence in Service Working With Upset Customers In Excellence in Service: Working with Upset Customers, you will learn how to successfully handle customers when they are upset, calm upset customers, and deal with abusive customers. In addition, you will learn how your own emotions affect your interactions with customers and how to reduce your stress. Learn To: Identify how to manage customer service stress by learning how to control  more...

Excellence in Service Communicating With Customers Virtually In Excellence in Service: Communicating with Customers Virtually, you will learn how to adapt your telephone behavioral styles to your customers over the telephone. You will also learn how to project professionalism over the phone using various verbal techniques. In addition, you will be able to provide quality customer care by learning how to manage customer communication via the phone or e-mail.  more...

LAN WAN Integration This course will cover vendor-independent issues relating to the integration of key networking technologies. LAN/WAN Integration is designed to explain internetworking between LANs, as well as LANs with WANs. Students will learn about networking services, protocols, architectures and technologies, and will provide new insight into the methods of integrating LANs with WANs. Additionally, this  more...

Implementing Wireless LANs Part 4 Site Design Installation This course provides an understanding of how to assess the customer's needs for an enterprise-wide WLAN implementation and how to perform a site survey. It addresses preparation, infrastructure awareness, site survey methods, and the Cisco ACU site survey utility. The WLAN installation section provides guidelines for mounting access points and antennas. The troubleshooting section provides  more...

Interviewing Skills Conducting an Interview In Interviewing Skills: Conducting an Interview, you will learn the various processes and techniques used to conduct interviews that result in successful hires. Specifically, it teaches students how to conduct an interview through the opening, information gathering, and closing stages, as well as how to address difficult interviews. In addition, students will learn how to evaluate candidates  more...

Workplace Aggression Defusing Aggressive Situations In Workplace Aggression: Defusing Aggressive Situations, participants will learn the most effective way for addressing aggressive employees. They will learn what steps they should take to communicate with an employee who has behaved aggressively, as well as how to handle a situation that has become violent. In addition, they will learn how to help employees adjust after a violent situation has  more...

Exit Interviewing Skills Preparing for an Exit Interview Exit Interviewing: Preparing for an Exit Interview offers the student an overview of the purposes and types of exit interviews, how to set up exit interviews, and how to conduct them. The program covers who, when, and where the interviews should be conducted, as well as how they should be structured. It also covers guidelines for interviewing effectively, steps to prepare for exit interviews,  more...

Human Resource Law Understanding Privacy Rights In "Human Resource Law: Understanding Privacy Rights," you will learn the laws that apply to employee and privacy rights in the workplace and how those laws might impact your company policies regarding searches, seizures, monitoring, and e-communications. You will also learn how, as an employer, you can protect employees' rights, how to conduct lawful e-communications, and how to minimize your  more...

Leadership Development Delegation In Leadership Development: Delegation, you will develop the skills needed to fulfill the role of a delegator and then use the delegation process to achieve organizational success. This program will help you use delegation to achieve greater results that will benefit everyone in your organization. Learn To Identify a delegator's responsibilities.  more...

Leadership Development Leading the Way Leadership Development: Leading the Way helps you develop an understanding of the characteristics a leader should possess. You will use your leadership skills to unite followers and successfully complete an expansion project for your organization. Learn To Understand the difference between managers and leaders. Develop important  more...

Leading the Way Learning to Lead In "Leading the Way: Learning to Lead," you will learn what it means to be a leader, how to relate to your followers, and how different situations can affect leadership. You will learn the traits and abilities that make individuals effective leaders, as well as leadership pitfalls to avoid. In addition, you will learn interpersonal skills that can help you motivate and empower your followers. You  more...

Business Problem Solving Problem Solving Teams In ''Business Problem Solving: Problem Solving Teams,'' you will learn about the responsibilities of a problem-solving team leader and how to manage a problem-solving team meeting. Additionally, the program provides you with processes and guidelines for motivating and communicating with team members. By learning the material in this unit, you will know your responsibilities as a team leader, be  more...

Delegation Monitoring Evaluating Results In "Delegation: Monitoring and Evaluating Results," you will learn how examine such areas as how to review delegates, how to maintain task boundaries, how to support delegates, and how to deal with delegates who offer resistance. Delegates need to be assisted in their development through coaching, trust and motivation, and this course teaches strategies in all these fields. To help them to get the  more...

Employee Performance Managing Difficult People Employee Performance: Managing Difficult People will help you develop the skills needed to address a difficult person according to their specific behavior. In this course, you will have the opportunity to meet with several Marketing Department team members to address their difficult personalities. You will follow the guidelines for managing difficult people in order to decrease the department's  more...

Employee Performance Resolving Conflict Learn the strategies and tactics necessary for effective conflict resolution in Employee Performance: Resolving Conflict. You will be given the opportunity to create a more productive work environment by addressing conflict between another manager and yourself, between employees, and among team members. Learn To Examine many sources of conflict.  more...

Essentials of Management Negotiating Skills In "Essentials of Management: Negotiation Skills" you will learn about the basic types of negotiations and the skills required to use them. You will also learn how to prepare effectively for negotiation by setting your goals and limits and applying logic. Because negotiation is essentially about communication, you learn about the value of mutual benefit and positional negotiation and other  more...

Conducting Meetings Effective Meeting Communication Conducting Meetings: Effective Meeting Communication enables participants to build a positive climate during a meeting and follow best practices of verbal and nonverbal communication to conduct a successful meeting. Learn To Distinguish between different meeting climates and employ techniques for fostering a positive meeting climate.  more...

Value Chain Management Managing the Transition to a Value Chain Managing the Transition to a Value Chain focuses on the challenges involved in value chain management. Moving from and old supply chain model to a new value chain model involves greater collaboration between business units and partners. The course also focuses on some challenges in the execution of your business design and strategy. The course also covers managing the transition to the optimal  more...

Total Quality Management Fundamentals In Total Quality Management Fundamentals you will learn concepts and the history of Total Quality Management. Beginning with the benefits of a total quality solution, the course then explores the origins of total quality, comparing it with traditional management practices. It then goes on to teach the learner about the cost of quality, building a quality framework, managing organizational change  more...

Facilitation Facilitating Challenging Situations In Facilitation: Facilitating Challenging Situations, participants will learn how to handle several challenging situations that they may encounter while facilitating. Specifically, they will learn how to handle difficult team members, the best way to confront team resistance, and the most effective way to resolve conflicts among team members. Learn To  more...

Managing Performance Overcoming Performance Appraisal Challenges In Managing Performance: Overcoming Performance Appraisal Challenges, you will learn how to encourage regular communication, how to conduct a status meeting, and how to document ongoing communication. You will also learn how to respond to a defensive employee and how to resolve conflict in an appraisal discussion. In addition, you will learn about the laws governing the appraisal process, so you  more...

Coaching Communicating with Employees In Coaching: Communicating with Employees, you will learn how to use appropriate language during a coaching session, recognize factors that can distort your message, and how to interpret your employees' nonverbal communication correctly. You will also learn how to ask the right questions during a coaching session, how to conduct effective face-to-face meetings, and the best approach to take when  more...

Negotiating The Negotiation Process Negotiating: The Negotiation Process offers the student a process and guidelines to follow to conduct a successful negotiation, as well as guidelines to facilitate communication during a negotiation. This program addresses the types of questions a person should ask during a negotiation and how to respond to questions posed by the other party. In addition, this program discusses the different  more...

Organizational Crisis Mgmt Anticipating Planning for Crises This course defines and examines what is meant by Organizational Crisis Management, noting the special need for crisis management in today a a s world. The vital importance to an organization of having a crisis management plan in place is emphasized. The course then covers planning for crises, for example, how to assess your organization's level of preparation and how to forecast potential  more...

Organizational Crisis Mgmt Managing a Crisis This course focuses on management during and after a crisis. It starts by covering challenges presented by crises, the importance of crisis recognition, and immediate management strategies on sudden crisis outbreak. It then moves on to management of information, decision-making, and managing with regard to legal issues. The final section covers guidelines for managing specific crisis types, for  more...

Organizational Crisis Mgmt Resolving Crises in Organizations This course underlines the vital importance of effective and controlled communications. Guidelines are presented on handling calls, controlling the communication flow, messages and audiences, and communicating in the crisis aftermath. The course looks at communication with non-media stakeholders, giving particular attention to employees. The final section covers communication with the media,  more...

HIPAA Privacy Health Care Employees In a HIPAA Privacy and Health Care Employees a ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the health care workforce and those in their care. Learn To Take steps to avoid wrongful disclosure of patient  more...

HIPAA Privacy Insurers In a HIPAA Privacy and Insurers a ? you will learn the fundamentals of HIPAA Privacy training. The course explains HIPAA, as well as the concepts of administrative simplification, covered entities, and how HIPAA training impacts the insurance industry and its workforce. Learn To Identify how health insurance becomes portable under HIPAA  more...

Project Management Project Communications Management In Project Management - Project Communications Management, you will learn how to plan project communications, taking into account the various communication flows found in project environments and the influence that personal perceptions have on communication. You will also learn about the importance of distributing information to project stakeholders, as well as how to report project performance by  more...

Advanced Project Mgmt Building Productive Stakeholder Relationships Advanced Project Management: Building Productive Stakeholder Relationships teaches learners how to classify stakeholders as primary, strategic, and operational sponsors and how to determine stakeholders a a needs and expectations. It covers how to create a formal communication plan, how to resolve conflict with stakeholders, and what steps are commonly used to control change. Finally, it  more...

Windows 2000 Implementing Security Part 4 This course teaches how to provide secures access to non-Microsoft clients. Remote access, and firewalls are covered. Participants also learn about screened subnets. Finally, application-layer security and IP-layer security concepts are taught. Learn To: • To match components of Public Key Infrastructure (PKI) with their descriptions.  more...

Managing IT Projects Project Planning Execution In a Project Planning and Execution,'' you will learn about project activity definition, time management, project critical path, and cost management. Planning is critical to the success of a project. Project managers must develop and maintain plans for both human and resource management, as well as for communication, risk, and procurement. With proper planning in place, the project can be  more...

Team Leadership Developing A High Peformance Team Team Leadership: Developing a High-Performance Team gives the student an overview of the uses of teams in the corporate world and explains the creation and leadership of effective teams. The program covers how to choose the right type of team, steps for developing a team communication process, the team leader's responsibilities, and guidelines to help the team leader maintain a high-performance  more...

Team Leadership Conducting Productive Team Meetings Team Leadership: Conducting Productive Team Meetings gives the student an overview of conducting meetings in a team setting and explains the development of meeting agendas. The program covers in detail the steps for developing agendas and conducting team meetings, the different types of meetings, and the guidelines for preventing ineffective team meetings. Learn To  more...

Team Conflict Working in Diversified Teams Team Conflict: Working in Diversified Teams offers the student information for understanding diversity, being part of a diverse team, and resolving conflict in a diverse team. The program covers factors that contribute to team diversity, guidelines for effective communication, and approaches for achieving goals in a diverse team. Learn To Apply guidelines for  more...

Team Conflict Overcoming Conflict with Communication Team Conflict: Overcoming Conflict with Communication offers the student information for understanding and using communication to resolve conflict in a diverse team. The program covers the communication process, explains strategies for managing conflict, and lists guidelines for effective communication during team conflict. Learn To • List in order the  more...

Team Participation Team Communication In Team Participation: Team Communication, participants learn to develop their ability to communicate effectively as members of a team. They acquire an understanding of different aspects of verbal and nonverbal communication and learn techniques for using both types of communication to create a supportive team environment. Learn To Understand the factors  more...

Virtual Teams The Fundamentals In Virtual Teams: The Fundamentals, participants will learn the opportunities and challenges associated with participating in a virtual team. In addition, participants will learn the advantages and disadvantages of working in an alternative office, the technologies used to communicate and make decisions in a virtual setting, and the obstacles virtual teams must overcome for success. Learn To  more...

Virtual Teams Communicating Effectively In Virtual Teams: Communicating Effectively in Virtual Teams, participants will learn the importance of communication among virtual team members and how to communicate effectively in a virtual team setting. Participants will also learn how to overcome barriers to virtual team communication, as well as what technological innovations facilitate communication among virtual team members. Learn To  more...

Principles of Marketing Promotion Strategy Principles of Marketing: Promotion Strategy offers the student an overview of the information required to identify the elements of the promotional mix, determine appropriate promotional objectives, and select the advertising types and public relations tools to implement. The program details the procedures for creating an advertising campaign, the types of promotional strategies, and the steps of  more...

Virtual Team Mgmt Developing Virtual Teams In Virtual Team Management: Developing Virtual Teams, you will learn about the nature of virtual teams, including the characteristics and types of virtual teams. You will also learn what needs virtual team members have, as well as the types of technology virtual teams use to communicate. In addition, you will learn how virtual teams can overcome trust and communication barriers, as well as how to  more...

Virtual Team Mgmt Coaching Virtual Team Members In Virtual Team Management: Coaching Virtual Team Members, you will learn how to use coaching techniques to improve your virtual team members' performance, such as how to prevent and resolve conflict in virtual teams and how to provide recognition appropriately. In addition, you will learn the steps you should follow when addressing performance issues with virtual team members, as well as the  more...

Project Teams Participating on a Project Team Project Team Management: Participating on a Project Team offers the student information required to understand types of projects and project teams. The program covers guidelines for resolving conflict within a project team and for helping team members reach consensus. It also offers information on the personal responsibilities and communication skills needed to participate on a project team.  more...

Project Teams Applying Team Building Techniques Project Team Management: Team Building Techniques offers the student information required to improve communication in a project team setting. The program covers guidelines for expressing yourself assertively, identifies team roles, and explains how to avoid common pitfalls in project team meetings. Learn To Identify guidelines for expressing yourself clearly.  more...

Project Teams Building a Project Team Project Teams: Building a Project Team offers students information required to establish and improve project teams. The program details guidelines for team goal setting, identifies motivational theories that impact project teams, and offers ways to manage a project team during times of change. Learn To Identify the levels of need being met according to Maslow's  more...

Cross-Functional Teams Cross-Functional Team Development Cross-Functional Teams: Cross-Functional Team Development offers the student an overview of the information needed to develop communication, achievement, and synergy tools for cross-functional teams. The program details how to develop time lines and how to make consensus decisions. The program also provides information about encountering and overcoming task achievement challenges, as well as  more...

Essentials of Business Law Cyberlaw Essentials of Business Law: Cyberlaw offers the student an overview of the essentials of cyberspace, including how to conduct business in cyberspace and how to handle employment in cyberspace. The program also outlines cyberspace offenses, forms of advertising on the Internet, Internet recruiting, the use of e-money, and telecommuting. Learn To Identify  more...

Organizational Learning Deploying a Knowledge Mgmt System Organizational Learning: Deploying a Knowledge Management System offers the student an overview of information needed to conduct a pilot project and covers processes for deploying and monitoring knowledge management systems. The program includes the steps for developing a pilot project, the qualifications and characteristics of a knowledge management leader, and the elements of a knowledge  more...

Enterprise Connectivity with J2EE V1 4 RMI JMS and JCA This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are RMI, JMS, and J2EE Connector Architecture. Learn To: Identify features of Remote Method  more...

Enterprise Connectivity with J2EE V1 4 RMI JMS and JCA This course will address the core and advanced features of J2EE SDK 1.4: Enterprise Connectivity. However, to fully prepare for the certification, it should be used in conjunction with other learning/training resources in addition to ample real-world experience. The principal areas covered are RMI, JMS, and J2EE Connector Architecture. Learn To: Identify features of Remote Method  more...

CIW Fundamentals of CGI Using Perl Part 1 CGI Perl Basics Course Overview This is the first course in a two part series that students will learn both theoretical and practical instruction on the foundations CGI using the Perl language. This course will also cover getting started with CGI and Perl, Perl fundamentals, and Perl input and output. Learn To • Sequence the steps in the application development process. • Identify guidelines  more...

Self Development Balancing Your Personal Professional Life In Self-Development: Balancing Your Personal and Professional Life, individuals learn how to establish priorities and make their daily life reflect those priorities. They explore ways to identify and manage the sources of stress in their life and pursue lifestyle changes in order to help manage various sources of stress. Learn To Differentiate among values, needs,  more...

CIW Security Professional Network Security Introduction The CIW Security Professional series focuses on the management and deployment of e-business transaction and security solutions. These courses teach learners to implement e-business security policies by identifying security threats, developing counter measures using firewall systems, and attack-recognition technologies. Learn To: Identify the elements of a security infrastructure.  more...

HTML 4 Part 1 HTML Fundamentals Course Overview This is the first course in a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To • Identify the concepts of HTML. • Create different types of lists. •  more...

HTML 4 Part 1 HTML Fundamentals Course Overview This is the first course in a two part series that presents learners with the basic concepts and skills in HTML 4.01. The course covers World Wide Web basics, formatting web pages and creating links, images and multimedia, tables and frames, and placing information online. Learn To • Identify the concepts of HTML. • Create different types of lists. •  more...

WebSphere MQ Essentials Introduction This course is designed to provide a technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design, and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described, as well as the function of the calls in the Message Queue Interface (MQI). The tasks for managing a queue manager,  more...

WebSphere MQ Essentials Introduction This course is designed to provide a technical introduction to WebSphere MQ. It identifies the major benefits of WebSphere MQ on application design, and lists the platforms on which WebSphere MQ is supported. The basic components and structure of WebSphere MQ are described, as well as the function of the calls in the Message Queue Interface (MQI). The tasks for managing a queue manager,  more...

CCNT Basic Data Communications v6 0 Part 1 This course gives students an introduction to data networks, signals and to data transmission. The Data Networks and Signals section teaches about data terminal equipment (DTE), data communication equipment (DCE), the OSI model, and analog and digital signals. The Data Transmission section teaches about half-duplex and full-duplex circuits, and switched and non-switched data circuits. This section  more...

CCNT Basic Data Communications v6 0 Part 2 This course teaches students about networks and transmission principles. The networks section teaches about local area networks (LANs), wide-area networks (WANs), hierarchical WANs, and LAN components. This section also teaches about system network architecture (SNA), and TCP/IP. The Transmission Principles section teaches about data protocols, DTE to DCE interface standards, and transmission  more...

CCNT Basic Data Communications v6 0 Part 3 This course teaches students about data communications equipment and media. The LANs and Communications equipment section teaches about the Institute for Electrical and Electronic Engineering (IEEE), analog and digital communication, modulation, multiplexers, and the Synchronous Optical Networks (SONET) protocol. The Transmission Media section teaches about transmission media cables and wireless  more...

CCNT Broadband Technologies v 6 0 Part 1 This course introduces broadband technologies and broadband categories and it teaches multiplexing and switching. It also covers network interconnections and SONET. Learn To: Identify features of broadband. Identify characteristics of the Public Switched Telephone Network (PSTN). Identify features of analog signals. Identify functions of Synchronous Optical Network (SONET).  more...

IMS Essentials Part 1 IMS Database Manager In IMS Essentials Part 1: Database Manager, you are introduced to the IMS Database Manager. IMS hierarchical databases are covered, and the Data Language/I (DL/I) function codes used to query and update the databases within application programs. You are introduced to database change logging and the various database recovery utilities used in IMS. Finally, you learn about IMS hierarchic access  more...

IMS Essentials Part 2 IMS Transaction Manager In IBM IMS Essentials Part 2: Transaction Manager, you learn about IMS Transaction Manager (IMS TM). The architecture and messages in IMS TM are introduced. You learn about the security issues and about protecting system integrity in IMS. In the IMS Transaction Message Processing section, both message and application processing are explained. Finally, Multiple Systems Coupling (MSC) and  more...

Advanced Business Comm Guidelines for Effective Comm In the Advanced Business Communication: Guidelines for Effective Communication, you will be introduced to the world of business communication in general and to areas that are fundamental to effective business communication today. You will learn about typical barriers to effective communication and guidelines for overcoming them. You will also learn about steps in the communication process, uses of  more...

Advanced Business Comm Business Writing for Results In the Advanced Business Communication: Business Writing for Results course, students will learn about writing reports, proposals, and case reports with the audience in mind. Students will cover how to effectively use visual support, including tables, graphs, drawings, and diagrams. In addition, students will learn about planning, preparing, and delivering business presentations and speeches.  more...

Advanced Business Comm Enhancing the Comm Message The Advanced Business Communications: Effective Business Communication course focuses on effective messages in letters and memos, intercultural communication, and communication with the media, and crisis communication. Students will cover the guidelines for writing effective messages. Students will learn about effective intercultural communication, how to deal with cultural diversity,  more...

Frontline Leadership Preparing to Lead Frontline Leadership: Preparing to Lead offers the student an overview of the information required to identify, address, and discipline employees who display difficult behavior. The program details characteristics and sources of difficult behavior, effective techniques to prevent difficult behavior in the workplace, and proper communication methods to build better relationships with difficult  more...

Frontline Leadership Knowledge in the Workplace Frontline Leadership: Knowledge in the Workplace emphasizes the importance of managing knowledge in the workplace, conducting assessment interviews for employees, utilizing employee knowledge and input, and providing employees with opportunities for continuing education. The program also details the affects technology has on the exchange of knowledge and offers guidelines for using specific types  more...

Motivation Fostering Employee Motivation In Motivation: Fostering Employee Motivation, you will learn how managers can successfully motivate employees by measuring and building the motivation levels of their employees, how to determine motivational responsibility, and how to recognize motivators and de-motivators. You will also learn how to motivate employees with specific needs, how to build relationships that increase motivation, and  more...

Executive Level Leadership Leadership Communication Executive Level Leadership: Leadership and Communication addresses how leaders learn, test, and use information. In addition, this program covers how to evaluate a leader's performance and how to address key issues that cause performance problems. This program also addresses the marketplace, governmental, and internal variables that affect daily operations. Learn To  more...

Organizational Behavior Organizational Dynamics for Individuals Organizational Behavior: Organizational Dynamics for Individuals defines organizational behavior and identifies the variables and characteristics that influence an individual's behavior in the workplace. Learn To Identify OB dependent variables demonstrated by an employee. Identify types of power. Avoid  more...

Organizational Behavior Organizational Group Dynamics Organizational Behavior: Organizational Group Dynamics defines groups and teams and explains processes for decision making and managing conflict within the organization. It also covers the communication styles and channels used by members of an organization. Learn To Sequence the stages of group development. Sequence the steps for  more...

ISO 9001 2000 Implementing Standards In ISO 9001:2000 Implementing Standards you learn about the principal ISO Clauses, new ISO requirements and the documentation and potential auditing pitfalls associated with each one. The Clauses are summarized and explained in real-world situations, enabling the learner to achieve the maximum benefit from experiencing a quality management system operate most efficiently. Learn To  more...

Project Leadership Overcoming Obstacles Project Leadership: Communicating Within a Project Team covers how to promote team communication, why communication fails, and the types of communication styles. It also details how project managers should conduct meetings and manage decisions. In addition, it covers the types of project documents used to convey information and how to present that information to the various levels of stakeholders  more...

Moving from Technical Professional to Mgr Series Managing Personnel This course teaches key skills for team building, team leadership and team management. It begins with some guidelines and tactics for effective leadership before teaching how to get the best results from your team through development, training and conflict management. Finally, it looks at how to improve communication skills as well as how to avoid stress and job burnout. Learn To:  more...

Oracle Application Server 10g Administration Part 3 Oracle Application Server 10g is an integrated, standards-based software platform that allows organizations of all sizes to be more responsive to changing business requirements. This course covers managing, configuring OC4J applications, maintaining OC4J Application pages, OracleAS Portal, managing portal users and groups, exporting and importing portal objects, and Oracle portal advanced  more...

Advanced Six Sigma Leading Six Sigma Deployment In Advanced Six Sigma - Leading Six Sigma Deployment, you will learn specific information and practices that are needed to deploy Six Sigma and incorporate it into an organization a a s culture. You will also learn what it takes to prepare to drive Six Sigma effectively and address many organizational questions and concerns, as well as develop a deployment plan, select appropriate metrics, and  more...