Instructor Led Communication Skills Training

Sales Success ...tch your style to your customer, and how to enhance basic communication skills (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By focusing on skills and concepts, promoting direct application, and creating an environment where participants can practice new strategies, the likelihood of impacting real,  more...

Essential Listening Skills ...communication skills we possess. Unfortunately, the ability to do it well does not come naturally. In our listening skills programs we focus on assessing how well you listen, different listening tips and techniques, and what non-verbals can tell you (See Details Below). Every LTI classroom program is designed to achieve specific results aligned with your immediate business needs. By  more...

Confidence Ticks! Free Your Voice. Presentation Skills Training. Brighton & Hove, East Sussex, BN3. February 8th 2009 ... your personal presence? Improve your presentation and communication skills! Speaking with confidence, colour and conviction. Alexander Technique principles for public speaking & performance. Freeing your voice: volume, resonance, variation and clarity. Body language: using posture, gesture and personal space with increasing impact. Reading and building rapport with your audience.  more...

Interpersonal Communication Skills Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive feedback and criticism in a constructive manner.  more...

Efficient Administration and Secretarial Skills ...participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways for  more...

Project Management Skills - Contracts and Projects By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Be more prepared to deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while  more...

Advanced Communication Skills - Dubai By the end of the program, participants will be able to: Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different  more...

Advanced Presentation Skills - Communication Skills Identify common communication problems that may be holding them back. Identify personal listening styles and cite different approaches to improve listening skills. Develop skills in asking questions to get the information they need. Learn how to say No and disagree with others assertively. Enhance their ability to influence different personalities through rapport.  more...

Public Relations and Media Skills - Public Relations Analyze and assess the latest public relations concepts and strategies in a variety of contexts. Appraise certain public relations techniques and approaches appropriately geared to the working environment of Arab institutions. Practice key public relations skills relating to verbal and written communication, as well as editorial, layout and production techniques.  more...

Advanced Public Relations - Public Relations Practice the key communication skills and techniques which are essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

Making Powerful Presentations - Communication Skills Practice the basic techniques and skills necessary to design dynamic presentations. Prepare and deliver two presentations and give and receive feedback on them. Develop greater confidence in speaking to a group of people. Learn the qualities of a dynamic presenter and ways for achieving them.  more...

How to Conduct Productive Meetings - Communication Skills Identify the correct structure and correct purpose of a meeting. Learn how to properly lead a meeting. Discover the various responsibilities of participants in a meeting. Prepare an agenda and write minutes for the meeting. Practice the various types of questions to be asked in a meeting.  more...

Facilitation Skills Managing Group Dynamics - Communication Skills Identify and explain the process and value of facilitation. Examine the core concepts and competencies required to understand the dynamics of group process and facilitation. Recognize groups dynamics and balance between task and maintenance functions. Apply facilitation tools and techniques in a variety of situations. Ultimately improve their role as facilitators.  more...

Certified Customer Service Executive - Customer Service Understand the importance of a customer service culture in a competitive environment. Practice the techniques of managing customer expectations and delighting customers. Understand the process of managing a customer complaint system. Agree and practice strategies for service recovery aimed at regaining customer loyalty. Analyze basic behavioral patterns of different customer personalities and  more...

Customer Service Mindset - Customer Service Analyze basic behavioral patterns of different customer personality profiles. Practice the skills for dealing with customers and handling their complaints. Understand the concept of service mindset and ways of developing it within their organization.  more...

Project Management Skills - Project Management By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Work with  more...

Interpersonal Communication Skills - Communication Skills By the end of the program, participants will be able to: Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Communicate assertively and apply effective ways to deal with conflict on the job. Give and receive  more...

Efficient Administration Skills - Administration and Secretarial ..., participants will be able to: Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways for  more...

Fundamentals of Business Writing - Communication Skills By the end of the program, participants will be able to: Write effective memos, letters and e-mails. Apply specific information gained regarding the correct and most modern methods of written communication. Select the most effective use of language for the particular medium being used. Understand the basic structure of the English language.  more...

Advanced Presentation Skills By the end of the program, participants will be able to: Prepare and deliver high-power and captivating presentations and receive feedback on them. Employ effective techniques for voice projection, eye contact, body language, and gestures. Overcome and conquer nervousness, anxiety, and distracting mannerisms. Structure compelling presentations to gain maximum effect. Use audience involvement  more...

Interdepartmental Communication - Communication Skills By the end of the program, participants will be able to: Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational  more...

Report Writing for the Modern Business - Communication Skills By the end of the program, participants will be able to: Write an effective report covering its various stages and divisions. Reach the proper conclusions based on analysis of findings. Give strong recommendations based on the right conclusions. Illustrate reports with attractive visual aids.  more...

Advanced Business Writing - Communication Skills By the end of the program, participants will be able to: Develop advanced techniques for writing briefly yet clearly. Examine the strengths and weaknesses of different personal writing styles. Improve written work as a result of practical writing exercises. Match the written work with the needs of the readers.  more...

Conducting Productive Meetings - Communication Skills By the end of the program, participants will be able to: Identify the correct structure and correct purpose of a meeting. Lead a meeting in a proper way. Discover the various responsibilities of meeting participants. Prepare an agenda and write minutes for the meeting. Practice the various types of questions to be asked in a meeting.  more...

Advanced Public Relations Strategies - Public Relations By the end of the program, participants will be able to: Practice the key communication skills and techniques essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

Advanced Communication Skills - Communication Skills By the end of the program, participants will be able to: Identify different approaches to interpersonal relationships. Improve organizational communications. Discover different personal listening styles. Develop skills in building rapport with others. Practice and use assertiveness skills in different situations. Assertively say No and disagree with others. Enhance the ability to influence  more...

Technical Report Writing - Communication Skills By the end of the program, participants will be able to: Write clear and reader-friendly technical reports. Understand the structure of technical reports. Produce various types of technical reports. Prepare visuals that supplement and support technical reports. Present statistics and technical information in an understandable manner.  more...

Project Management Skills Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses while managing projects. Work with the problems and constraints related to managing  more...

Report Writing for the Modern Business Write an effective report covering its various stages and divisions. Reach the proper conclusions based on analysis of findings. Give strong recommendations based on the right conclusions. Illustrate reports with attractive visual aids. Note: It is essential that participants have a good command of the English Language.  more...

Successful Skills for Office Managers Define and understand the role of the office manager/ senior administrator. Acquire time management skills required for better office productivity. Achieve higher productivity from subordinates. Develop the necessary skills to gain recognition and sell their ideas. Apply essential techniques for handling subordinates.  more...

Mastering Presentation Skills Practice the basic techniques and skills necessary to design dynamic presentations. Structure and build effective presentations. Develop greater confidence in speaking publicly. Acquire the qualities of a dynamic presenter and ways for sustaining them. Deliver a winning presentation and interact with the audience.  more...

Advanced Business Writing Develop advanced techniques for writing briefly yet clearly. Examine the strengths and weaknesses of different personal writing styles. Improve written work as a result of practical writing exercises. Match the written work with the needs of the readers. Note: It is essential that participants have a good command of the English Language.  more...

Interdepartmental Communication Identify the framework of interdepartmental communication. Understand the importance and practice of excellent internal customer service. Take a proactive approach in simplifying the work processes and flow between work units. Remove interdepartmental communication barriers and resolve conflict. Develop a plan for enhancing organizational communication.  more...

Technical Report Writing Write clear and reader-friendly technical reports. Understand the structure of technical reports. Produce various types of technical reports. Prepare visuals that supplement and support technical reports. Present statistics and technical information in an understandable manner. Note: It is essential that participants have a good command of the English Language.  more...

Advanced Communication Skills Identify different approaches to interpersonal relationships. Improve organizational communications. Discover different personal listening styles. Develop skills in building rapport with others. Practice and use assertiveness skills in different situations. Assertively say No and disagree with others. Enhance the ability to influence different personalities.  more...

Facilitation Skills Managing Group Dynamics Identify and explain the process and value of facilitation. Examine the core concepts and competencies required to understand the dynamics of group process and facilitation. Recognize groups dynamics and balance between task and maintenance functions. Apply facilitation tools and techniques in a variety of situations. Ultimately improve their role as facilitators.  more...

Efficient Administration Skills ...communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/ her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways for dealing with time wasters. Improve memory skills with  more...

Fundamentals of Business Writing Write effective memos, letters and e-mails. Apply specific information gained regarding the correct and most modern methods of written communication. Select the most effective use of language for the particular medium being used. Understand the basic structure of the English language.  more...

Advanced Public Relations Strategies Understand the functions of public relations in a changing environment Practice the key communication skills and techniques essential for performing their public relations duties. Demonstrate a better understanding of how to communicate effectively with the internal and external publics of the organization. Play an active role in supporting the image and reputation of the organization.  more...

Interpersonal Communication Skills - Fast Track Develop the necessary skills to become better communicators. Improve cross-cultural communication with others. Understand the verbal and non-verbal communication messages. Develop skills in listening actively and empathetically to others. Give and receive feedback and criticism in a constructive manner.  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Advanced Public Relations ' This program is designed for Managers, supervisors and officers experienced in public relations. Also, other key personnel whose work involves contact and interaction with the internal/ external public, particularly in the areas of personnel, marketing, sales, training and administration. This program is worth 25 NASBA CPE?s. Practice the key communication skills and techniques which are  more...

Efficient Administration Skills ...ram is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways  more...

Efficient Administration Skills ...ram is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways  more...

Efficient Administration Skills ...ram is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways  more...

Efficient Administration Skills ...ram is worth 25 NASBA CPE?s. Develop interpersonal and communication skills in order to carry out administrative functions with confidence and efficiency. Take a proactive role in handling job responsibilities, thus assisting the boss in carrying out his/her work more effectively. Handle telephone calls properly and professionally. Develop self-management techniques and learn ways  more...

Project Management Skills Objectives: By the end of the program, participants will be able to: Plan, schedule, implement and control projects in a structural and professional style. Review the financial aspects of the projects they are currently handling. Be more prepared to deal with all parties concerned through better negotiation and communication skills. Develop an awareness of own personal strengths and weaknesses  more...

Business Writing Skills Program ... are living in a time when effective business writing and communication skills are essential. Business writing styles have changed. If you or your team are not using updated business writing techniques, you may be jeopardizing a new deal, an ongoing project, or a successful client relationship. A great deal of our business is now done over the Internet and through email. Business people are  more...

Communication Skills Program ...n order to speak in an effective way, how to improve your communication skills and how to create a well communicating team which can benefit your organization. Key Learning Objective and Outcomes: By the end of this program, participants will have been able to: - Understand the communication definition and the importance of communication Skills. - Identify the communication process.  more...

Critical Elements of Customer Service Critical Elements of Customer Service Target Audience: All staff in customer service environment. Program Duration: 4 days Program Overview: Have you ever encountered an unpleasant customer and not known what to do? Do you worry that youa ™re not assertive enough with demanding people? Do you struggle to solve problems? Do you know who your customers are? Do you have individual  more...

Managing Customer Service Managing Customer Service Target Audience: HR Team, Managers, Heads of Department and Directors in customer service environment Program Duration: 2 days Program Overview: The need for leading, promoting, and enhancing a customer-focused culture is essential within every organization. This two days workshop will provide you with an opportunity to explore your responsibilities within  more...

Overcoming Objections to Nail the Sale Overcoming Objections to Nail the Sale Target Audience: All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: If you are like most sales professionals, you are always looking for ways to overcome customer objections and close the sale. This two days workshop will help you plan, prepare, and execute proposals and presentations that address  more...

Telemarketing Using the Telephone as a Selling Tool ...cess. This workshop will also talk about how to hone your communication skills, your ability to persuade, and your ability to personalize each sales call. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Ways to build trust and respect. How to warm up your sales approach to reduce your fear of cold calling. Ways to make a positive first  more...

Building Relationships for Success in Sales Building Relationships for Success in Sales Target Audience Supervisors, Seniors, Team Leaders, & All Staff in customer service & sales environment. Program Duration: 2 days Program Overview: No one questions that making friends is a good thing. In this workshop, you are going to discover that the business of business is making friends, and the business of all sales professionals is  more...

The Art of Delegating Your Workforce ...air and responsible delegation to all employees. Develop communication skills so that employees will be open to delegation. Recognize common delegation pitfalls and how to avoid them. Provide opportunities to test your delegation skills. Program Contents: Introductions/ Objectives/ Agenda. Advantages and Disadvantages of Delegation. Self-Assessment. Levels of Authority. When and  more...

Communication Strategies ...ives participants the opportunity to improve the critical communication skills of listening, asking questions and being aware of nonverbal messages. This workshop can also help participants who are struggling to find that middle ground between being too aggressive and too passive, and how to counter the manipulative tactics of difficult people. Participants also learn more about the elements  more...

Conflict Resolution Getting along in the Workplace ...e positive information flow through non-verbal and verbal communication skills. Develop effective techniques for intervention strategies. Strengthen staff trust and morale. Become more confident of your ability to manage conflicts to enhance productivity and performance. Program Contents: The positives and negatives of conflict. Types of conflict. The Johari Window. The five stages  more...

How to Manage Anger and Violence in the Workplace How to Manage Anger and Violence in the Workplace Target Audience: HR Team, Managers, Heads of Department, Directors, & Supervisors in work environment. Program Duration: 2 days Program Overview: Violence of any sort has many roots. 99% of the time, there are warning signs of workplace violence. That is why this two days workshop will take a comprehensive look at workplace violence:  more...

Listen Up Communication ...and accomplish our day-to-day jobs. Learn to develop your communication skills to collaborate, make decisions, and solve problems more effectively. Make sure your communication is truly understood and that you truly understand what others tell you. In our fun and interactive Listen Up! Communication workshop, you will learn: * How people's perceptions and viewpoints differ * To improve  more...

Management Skills for New Managers Training This 2 day Management Skills for New Managers Training will help new appointed managers with the skills and techniques they need to succeed in their new role. Core skills covered include Time Management, Communication Skills, Decision Making, Performance Appraisals, Managing Confict and Motivation Techniques.  more...

The Dale Carnegie Course on Effective Communications and Human Relations Look around you at successful business people, world leaders, professional athletes and entertainers. You'll find a disproportionately high number of Dale Carnegie Course: Effective Communications and Human Relations graduates. This course will help you master the capabilities demanded in today's business environment. You'll learn to strengthen interpersonal relationships, manage stress and  more...

The Leadership Advantage This 3-day program gives you the essential pieces for understanding and cultivating leadership abilities. It emphasizes the principles of superior leadership - from listening creatively and fostering trust to forging collaborative relationships and boosting team results. But this training goes beyond theory - giving you the practical tactics and techniques to become an effective leader. Fully  more...

Dale Carnegie Training Sales Advantage The Dale Carnegie Training Sales Advantage Program gives you a sales process that is second to none. However, if that were all the course did, it would only take you halfway to the sale. That's because how you talk to your prospect, how you present yourself and how you relate to the customer are as important as the facts about your product or service. Sales Advantage is the only course that  more...

Enhanced Competency Improved Operational Skills at the Work Place Reputed and well managed companies are characterized by strong management. The most important quality required for such managers is to have clear overview and a holistic picture of the functioning of the organization. Frequently the pressures of the business need can create tension which, in turn, can lead to difficult situations. Many managers then find themselves faced with absenteeism,  more...

Presentation Survival School Public Speaking ...wing what you want to say and being comfortable with your communication skills. In this two days workshop, you will master the skills that will make you a better speaker and presenter. How You Will Benefit, objectives: By the end of the program, participant will be familiar with; Identify ways to gain rapport with your audience. Learn techniques to reduce nervousness and fear.  more...

Conquering Your Fear of Speaking In Public Speak Easily Conquering Your Fear of Speaking In Public a Speak Easilya Target Audience: All trainers in training environment. Program Duration: 2 days Program Overview: Do you get nervous when presenting at company meetings? Do you find it hard to make conversation at gatherings and social events? Do you lock up in awkward social situations? If so, this two days workshop is just for you! Ita  more...

Skills for Administrative Assistant Skills for Administrative Assistant Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Work is not the only thing that matters in life, but most of us want to take pride in what we do. While we dona ™t have to like the people we work with, or report to, at the very least we should be able to interact positively with them. The biggest  more...

Secrets of Change Management Secrets of Change Management Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In today's world, change is inevitable and often difficult to deal with. During this two days course, you will learn how to implement, manage, and cope with change. How You Will Benefit, objectives: By the end of the  more...

Building Your Self Esteem and Assertiveness Skills Building Your Self Esteem and Assertiveness Skills Target Audience: All Staff in work environment. Program Duration: 2 days Program Overview: Building your self-esteem is essential for confidence and success, and it all begins with you. Of all the judgments you make in life, none is as important as the one you make about yourself. Without some measure of self-worth, life can be  more...

Developing High Performance Teams Developing High Performance Teams Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: Your success as a manager can often depend on how well your team operates. How are their problem-solving skills? Are they enthusiastic and motivated to do their best? Do they work well together? There have been  more...

The Professional Supervisor The Professional Supervisor Target Audience: HR Team, Managers, Heads of Department and Directors in work environment. Program Duration: 2 days Program Overview: In todaya ™s changing workplace, many new supervisors are unsure of their roles and responsibilities. They have little experience dealing with the challenges of managing work through others. They havena ™t had the  more...

Building Better Teams Building Better Teams Target Audience: Supervisors, seniors, & Team Leaders in work environment. Program Duration: 2 days Program Overview: Teams have become a principle building block of successful organizations. This two days workshop is a basic course for team leaders and team members, designed to focus on the characteristics of an effective team player and the elements of an  more...

English Coaching Classes Speak Easy - Foundation: a. Sentence Structuring b. Vocabulary Building c. Golden Words d. Pronunciation e. General Conversation Practice f. Confidence Building g. Impression Management h. Role Play i. Short Speeches j. Body Language specially designed for enhancing a skilled professionals communication skills in the universal language 'English' individualized coaching and completely  more...

School Ed Institutional Training With the changing educational trends, versatility in educational courses, availability of masses of qualified personnel, the competition for job acquisition and job sustainability has become a huge challenge for our students today . To get an edge over the competitors, students need to add values to their hard skills with soft skills to exhibit their true potential. AQumen presents a tailor  more...

Expert Presentation Skills Development ...r trainers, speakers and presenters wishing to take their communication skills to the next level. Gaining immediate buy-in Audience engagement Persuasive content Gaining commitment Creating active reference Dealing with interruptions Handling difficult questions Confidence boosters The program develops world class skills and insight into the art of public speaking. The level of  more...

AT&T Diploma for Agents Even the best communicators in the world have their pitfalls. Through this course, you will gain the knowledge of how to better communicate with others as well as avoid misunderstanding. You will enhance your understanding people and know the power of empathy towards them. This Course uncovers a new way of living, toward the excellence of life personally and professionally. It draws a new path  more...

Conversational English - Level 3 to 6 This course is designed to develop the studenta s conversational skills, pronunciation, vocabulary and grammatical knowledge. The course is based on different books from Cambridge and Oxford depending on needs of the student(s) All classes can be tailor made depending on the needs of both students and enterprises. The levels begin a 3; students who can talk in shorter paragraphs and limited  more...

Report Writing ...s. This course will develop a range of essential written communication skills, including how to avoid making common grammatical and punctuation errors, and how to get the message across using concise, plain English. It is particularly recommended for anyone required to write reports on behalf of their company, and who would like to improve the quality, clarity and effectiveness of all their  more...

Advanced Presentation Skills Workshop Are Presentations important in your organization to be noticed amongst colleagues, management and customers? Did you know that the "Fear of Public Speaking" is ranked the highest, whereas, "fear of death" is ranked number seven? "Presentations" play a vital role in projecting the company's image to customers. It is also a tool through which leaders determine potential for higher management  more...

Effective Communication Skills Communication and conversation are around us every day. In order to accomplish most things, communication and conversation are employed. At work we must communicate with our employers as to the status of our work, or as employers, we must communicate with our employees regarding responsibilities and expectations. We must communicate with our childrena ™s teachers in order to best help them in  more...

Certificate in Life Skills CLS-10 Four months part-time program to understand and imbibe Life Skills, based on the 10 Life Skills as enumerated by WHO, and suitably modified for Indian ambience, will be conducted again from 8th November 2010 to March 2011. It is open to all, no minimum qualification, and classes are held twice on Mondays and Thursday from 10: 30 to 12: 30, and also involve practical work and self-development.  more...

Advanced Communication Skills ...communication skills programme is a stretching and interactive learning experience that focuses on your individual style of communicating. You will be given a series of practical exercises from which you get personal feedback with the option of videoed feedback on the final day. New skills are practiced through a variety of a learning activities and challenging scenarios and you will leave with  more...

Influence and Persuasion ...ny people. It takes confidence, self-belief and excellent communication skills. This programme explodes the myth that people are a born influencersa ™ and reveals how, by changing your mindset and applying specific skills, you can find your own inner power to influence. This programme is for you if you need to gain willing co-operation from others, you lead projects or teams where  more...

BTEC EDEXCEL LEVEL 2Door Supervisor Training Door Supervisor Training Level 2 Award in Door Supervision. Control Security Ltd has a team of Trainers with vast expertise in the Security Industry including Door Supervision. For the last few years there have been many changes in the security industry including the licensing of Door Supervisors and the improvement in training standards. Our Door Supervisors training use real scerinos that  more...

BTEC Level 2 Control Security Ltd offer training in vehicle immobilisation once a month in a Central London Location for trainees within the wheel clamping industry. Courses are designed for people just starting out within the Wheel clamping industry of for people who may be returning to the industry. Who is the course for? For those currently working as a Wheel Clamping or those wishing to begin work as a  more...

Licensed NLP Master Practitioner training 9- Day Intensive ...ings, appraisals, interviews and time more effectively Communication Skills * Communicate more powerfully, flexibly and confidently to any audience * Apply advanced language patterns to influence yourself and others easily Problem Solving * Trigger positive mental and emotional states at will * Think more creatively and precisely in all aspects of life Enhanced Performance *  more...

Business Skills Business Communications ...le overlook this fact by not learning how to do it. Solid communication skills can give any organization a huge competitive edge. This Business Communication Course is designed to give you the skills you need to communicate your desires and needs both effectively and efficiently. The course is great fun and engages the students in activities and scenarios to better demonstrate the techniques  more...

DISC Certification Training Extended DISC - TWO Day Certification Training Early Bird Registration from $2800 (+gst where applicable) available now. Standard Registration from $3000 (+gst where applicable) Registration investment includes over $2000 in resources and retail products for on-sale or use in your organisation including o 5 Personal Analysis Reports o 1 Team Analysis Report See the list of  more...

Getting Boomers, Gen Xers, and Gen Yers to Work Together There are currently five generations in the workforce, and employers faced with mass retirements of Baby Boomers are looking for ways to prepare for the changes that will result. This course examines the history and reality of the generation gap. This course explores whether defining the actual limits of each generation is most important, or whether the merits of people within the context of  more...

Avoid Toxic Communication Becoming a More Skilled Communicator This two-day workshop is designed to help participants improve his or her communication skills with other people in their workplace or at home. This workshop will also help participants who are struggling to find that middle ground between being too aggressive and too passive and how to counter the manipulative tactics of difficult people.  more...

Professional Communicator Certification Program ...communication skills makeover? How would your organization change if suddenly everyone in it possessed the ability to communicate with clarity, power, tact, and finesse, on the telephone, in person, and in writing, both internally, and externally? Our Certified Professional Communicator Graduates can: Speak with professionalism and precision Deliver 5-star customer service effortlessly and  more...

Customer Service and Communication Skills for Call Centers Advanced free-style scripting and verbal patterns for telephone professionals Imagine if everyone in your call center communicated with more clarity, tact, and finesse even under pressure. Could your call center be more successful if the representatives were more strategic, tactical communicators? Do your customer service agents struggle to find the right words when the pressure is on?  more...

The Secret Language of Personality Types ... missing link youa ™ve been looking for to take your communication skills to the next level. After this course, you will be able to: Identify the 4 basic personality types and shift your language to meet the specific needs of each type Understand the 9 different compulsions that drive our negative behavior, and how to speak to that compulsion to break through communication barriers  more...

Step out of the Shadows and Speak Too often people remain silent, unable to find their voice because they fear ridicule, or they are simply shy, or they fear rejection, or they lack the training necessary for confidence. This course is designed to give those silent people the words they need--to speak up and be heard. This course includes: -Tactical Communication and Customer Service Tools -Scripts and Skills for Right AND  more...

English Language Communication Course For Company Staff ...n english. Speak confidently and effectively, master good communication skills. This will enable you to perform better at work, to use english effectively at the workplace as well as socially and to do your job with more confidence. You will learn how to write clear emails and letters, as well as building your grammar and vocabulary. You will also become more fluent and more confident in  more...

Communication Skills Workshop in Manchester - Learn to Influence People and Improve Working Relationships ...Communication Skills workshop from Skillstudio is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive  more...

Communication Skills Workshop in London - Learn to Influence People and Improve Working Relationships ...Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays  more...

Communication Skills Workshop in Birmingham - Learn to Influence People and Improve Working Relationships ...Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays  more...

Communication Skills Workshop in Glasgow - Learn to Influence People and Improve Working Relationships ...Communication Skills is a one-day training course which will help you to express yourself more effectively, have more influence with your colleagues and appear more confident in front of others. This is a highly practical and interactive course. You will be working both individually and in small groups on a variety of vocal and practical exercises, interactive discussions and role plays  more...

Job Interview Skills Workshop in London - Create a Strong First Impression ...communication skills when under pressure during an interview? How would you rate them on a scale of 1 to 10? If its not up there between 8 and 10 then it could well be that you are not getting the jobs you apply for because your communication skills are letting you down. But of course, there are other things that you need to get across in an interview situation - like how well you are  more...

Job Interview Skills Workshop in Birmingham - Create a Strong First Impression ...communication skills when under pressure during an interview? How would you rate them on a scale of 1 to 10? If its not up there between 8 and 10 then it could well be that you are not getting the jobs you apply for because your communication skills are letting you down. But of course, there are other things that you need to get across in an interview situation - like how well you are  more...

Job Interview Skills Workshop in Glasgow - Create a Strong First Impression ...communication skills when under pressure during an interview? How would you rate them on a scale of 1 to 10? If its not up there between 8 and 10 then it could well be that you are not getting the jobs you apply for because your communication skills are letting you down. But of course, there are other things that you need to get across in an interview situation - like how well you are  more...

Job Interview Skills Workshop in Leeds - Create a Strong First Impression ...communication skills when under pressure during an interview? How would you rate them on a scale of 1 to 10? If its not up there between 8 and 10 then it could well be that you are not getting the jobs you apply for because your communication skills are letting you down. But of course, there are other things that you need to get across in an interview situation - like how well you are  more...

Public Speaking This is a stand-alone course; you needna ™t provide us with any presentation examples, so it works perfectly as part of a general staff training programme. Many of us are required to present, but few of us receive any training in how to do so comfortably and effectively. This enjoyable one day course will provide you with the presentation skills and understanding you need to become a  more...

CPD for Teachers Teaching is a physically exhausting profession, with constant demands placed upon your reserves of energy. It is vital to have techniques to hand for maintaining and looking after yourself during a busy school term, without sacrificing those qualities that make you an exciting, inspiring classroom presence. We lead your staff through a whole or half day session in techniques used by  more...

Communication Skills Training ...Communication Skills Delivered in Opposite Lega ™s humourous and playful style, participants will: * Engage with their natural communication skills and resources * Begin to find and nurture those communication skills in themselves * Improve their listening skills * Learn how to build rapport through body language * Learn how  more...

Presentation Skills ... ability to present calmly and with impact Have enhanced communication skills See presenting as an opportunity to be grasped, as opposed to something to be feared Staff will have a toolkit of presentation skills to draw upon in any presenting situation What will my business or organisation get out of this? Staff who are keen to present, as they are relaxed and confident in their own  more...

Course in Creativity Essential Skills to Drive Innovation: Six Thinking Hats AND Lateral Thinking Do You Have an Innovation Strategy? Even if you don't -- innovation is critical to your organization. The search is on for how to assure your organization's survival and prosperity into the future. What's desperately needed, and often missing, from innovation strategies are proven, repeatable methods for producing  more...

Learn to Speak in Public - 15th January, Sunday onwards, Bangalore Learn Public Speaking Skills - Practical Training Course. 8 sessions - on 8 consecutive Sundays. Covering: a. The right Word. b. The right Voice. c. The right Body Language. Combining the three and delivering a Perfect Speech e. Developing the right attitude / self confidence f. Training your body to help you deliver smooth speech g. Impromptu speaking - insights  more...

Quick Personality Development Public Speaking Skills Course -23rd July onwards Quick Personality Development & Public Speaking Skills Course. Date: 23rd July onwards - 8 consecutive saturdays. Time: 11am to 1pm This program is in two parts: a. Personality Profiling and Personal Coaching. b. Public Speaking Skills. Part a is a group + One2One course with intensive discussion on a person's strengths, weaknesses, improvement areas, goal setting, action plan etc., 8  more...

Effective Communication Skills If you wish to develop powerful communication techniques and strategies, this workshop will enable you to explore, practice, and perfect the skills of becoming an outstanding communicator. From interpersonal communications, to influencing larger groups during negotiations, and meetings, you will be exposed to dozens of ways to dramatically improve your communication effectiveness! Course Aims:  more...

Public Speaking ...ffective Public Speaking requires excellent influence and communication skills. Whether you are trying to influence a customer on a one-to-one basis, addressing a conference, managing press and publicity or presenting to a meeting, this very practical development programme will be of value to you. Speaking in public or in front of a group is a widely acknowledged fear many people have, and the  more...

Discover the leader in you ..., Competency, and Empowerment. Develop powerful communication skills from their own authentic identities to help build consensus and cooperation; Develop linear and incremental approaches to planning change and demonstrate the ability to make change attractive Demonstrate techniques for increasing everyone s ownership of and commitment to change. To focus  more...

Assertiveness at Work This comprehensive one day assertiveness training course is designed to enable delegates to use a more confident approach when developing productive working relationships. "Assertiveness at Work" defines assertive behaviour, and shows how assertiveness can assist in dealing with others and different situations. It encourages delegates to take responsibility for their own development, and enables  more...

Developing Confident Negotiation Skills Course Objectives: The ability to negotiate with skill and preparedness in a variety of different scenarios is an essential contributor to successful organisational performance. This one day programme introduces participants from all disciplines to the fundamental skills and techniques of negotiating, enabling them to become significantly more persuasive and influential by helping them develop  more...

Motivational techniques Course Objectives: This course provides delegates with practical strategies to motivate their team for optimum performance. It demonstrates how to identify common de-motivators and prevent those from attacking morale. You will learn about behavioural analysis, improving your skills in understanding the unique needs of individual and also the effective communication techniques that can be used to  more...

Reception and Telephony Skills ...lers. Delegates will be shown how to master the essential communication skills to ensure clients and other visitors receive a professional, efficient and courteous impression of your organisation. Contents: This course includes a variety of modules including: - The receptionist's role The welcome greeting and managing reception Image, appearance and behaviour Essentials of customer  more...

The art of effective communication Course Objectives: Confident and skilful communication in the workplace should be central to everyone's role, however too often issues arise purely as a result of poor or ill-thought out verbal communication. This practical short course will demonstrate tools and techniques you can use to communicate better with colleagues and customers. A variety of different day-to-day workplace situations  more...

Ethical Selling Techniques Course Objectives: Ethical Selling Techniques is an excellent one-day, hands-on workshop that introduces new sales people to the concept of effective selling, including identifying the needs of the customer and demonstrating to them the value of your product or service in meeting their need. We concentrate on the fundamentals of salesmanship whilst going well beyond traditional sales concepts.  more...

Managing the Salesforce ...communication skills are essential to good sales management practice. Both these skills are interwoven throughout this highly interactive two day course which is an invaluable programme for Sales Managers relatively new to the managerial role. This course is intended for Sales Managers who have gained some experience within their role, but have received little or no formal training, and  more...

Outbound Telephone Sales ...Describe and use a simple telesales structure Use simple communication skills to gather information and gain commitment Recognise and respond to buying signals Describe the structure for overcoming objections Understand the importance of relationship selling on the phone Enhance their company's image by dealing professionally with incoming calls Understand the difference between selling  more...

Interviewing successfully for recruitment ...ial" and "desirable" when forming a person specification Communication skills during the interview situation Determining competency through situational questioning Preparing the interview room Communication with the candidate - building rapport and the importance of putting the candidate at ease The five part structure - greeting, route mapping, investigating, providing information and  more...

Managing the Discipline Grievance Process ...onstructive and unfair dismissal questioning techniques communication skills planning the interview The Interview process includes Opening the interview Creating the right atmosphere Clarification of background data Probing techniques Listening skills Controlling the interview Gathering information Flow of information Gathering evidence for all criteria Recording the  more...

Oracle Application 11i Technical Trained Resource Programe ...ting Academic MCA, MSc, BE, BTech (With excellent communication skills) Location of Work Willingness to work accorss the Globe Date of Joining One month prior notice Commercials To Sign up an agreement, where by the resouce shall work with you for no cost for one month, there after an contract agreement with cost. Other Functional Program HRMS - Finance -  more...

Target Listening - Listen, Learn & Remember Do you... * "Zone out" during meetings or discussions? * Have difficulty "reading" a person's body language? * Respond inappropriately during meetings or discussions? * Can't take effective notes during meetings or discussions? * Avoid speaking with certain people because of personality conflicts? * Have trouble retaining complex information during meetings or discussions? If  more...

Target Writing - Communicating for Results As busy writers, we tend to think mainly about efficiently disseminating information and not how the readers will react to the formatting, the sentence structure, and the writing tone. For example, if a document is poorly formatted, readers can't quickly find the relevant information they need (or want); consequently, they'll put the document aside with the intention of "reading it later when they  more...

John Sturtevant Business Writing Workshop Get the confidence and skills you need to think clearly & write what you mean. Information is plentiful in every organization. But how you communicate that information is critical. You must continually turn information into knowledge to help your managers, colleagues, and customers understand often complex ideas, and make educated decisions. Clear writing starts with clear thinking. John  more...

Supervisor Training ...atisfaction and productivity, making objective decisions, communication skills and dealing with conflict, and planning and goal setting strategies. By the end of this workshop, participants will have a clear understanding of their functions, their weaknesses, and their strengths as a leader. This program enhances the understanding of the managera ™s roles and functions. The learning  more...

Write What You Mean Information is plentiful in every business. But how you communicate that information is critical. Business people must continually turn information into knowledge to help their managers, colleagues, and clients understand often complex ideas and make educated decisions. Write What You Mean! is a lively full-day session for groups of employees. It's ideal for people who want to learn practical  more...

10 Clear Ideas for Writing Well ...on events throughout the world. He also presents onsite communication skills training at organizations worldwide. People in these organizations learned to write what they mean. AEGON Insurance Group Alaska Society of Professional Engineers Anadarko Petroleum American Council of Engineering Companies American Institute of Graphic Artists American Society of Association  more...

NLP Practitioner Training ...possible before. Learn the latest blend of art, language, communication skills and neuroscience -- available anywhere. When you learn Neuro-Linguistic Programming, you'll be learning how to make major changes in yourself and others quickly, easily, exquisitely. Through exploring NLP, you reward yourself with the best techniques discovered in rapport, self-change, sales, & persuasion!  more...

Supervisory skills .Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Interpersonal skills Training Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Personality Development Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Effective Leadership Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Soft Skills Training Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Stress,Time and Fear management . Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Soft skills Training activities Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Faculty Development Program Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Communication Workshop Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Time Management Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Motivation Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Team Building Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Leadership,Effective Communication, Team Building, Motivation and Time Management by S.Swaminath Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

People skills Training Asktenali. com - HRD Trainers and Consultants - A premier training organization offers training solutions for corporate organizations. The HR Training Division has expertise in all spheres and is providing HR Training solutions to a number of global and Indian organizations especially on soft skills and development of leadership qualities. Asktenali. com is your perfect choice for your  more...

Specialist Practitioner in Neuro Hypnotic Repatterning ...communication skills, beyond persuasion and enables you to utilize the chemistry and neurology of your own brain and body to bring changes in your beliefs, thoughts and feelings, moving you swiftly, painlessly and with laughter into the life you dreamed of. Business, Sales, Traditional and Complementary Medicine, Teaching, Training, Media and Advertising, Parenting, Psychology, Therapy,  more...

Writing Dynamics - Written Communication Skills This course will radically transform your business writing skills and plan, draft and edit technical and non-technical documents (including reports, emails, letters, manuals and guides, proposals and many more) more efficiently. You will write with authority and impact - and do it faster! For more information please go to www. illumine. co. uk/ wdyn  more...

Effective Communication with NLP Effective Communication With NLP Excellent communication need not be the privilege of the few Communication is one of the most important and impressive skills in business life. Good communication skills can be the difference between achieving your potential and not. This programme incorporates tools and ideas used in Neuro-Linguistic Programming (NLP) and explores ways of communicating  more...

Building Better Relationships for Sales Negotiation Whether selling products or services to valued customers, or wanting to communicate more effectively with other departments, trust based relationships are the key to long term success. Smarter 'Selling' is the workshop to build sustainable business relationships and help develop individuals, teams and groups that: -Sell products and want to understand customers' personal needs, build rapport  more...

Resolving Conflict in the Construction Project Environment 18 CEUs ... to analyze conflict. Provide participants with expanded communication skills for addressing conflict. Give participants a clear understanding of the principles of interest based negotiation Give participants the core skills for doing interest based negotiation Give participants a clear understanding of the principles of interest based mediation Give participants the core skills for doing  more...

Think On Your Feet - Verbal Communication Skills This course will help you to communicate your ideas and knowledge clearly, concisely and persuasively when you are in the many informal, unplanned discussions, meetings, briefings AND the formal planned ones. The ability to a think on your feeta ™ is one that can be learnt and developed. This is the globally acclaimed 2 day workshop that will help you master it. For more information go to  more...

NLP Skills for Classroom Management This course provides a thorough grounding in the use of NLP within a teaching and classroom management context and will provide skills in establishing rapport, the effective use of language for influencing pupils, dealing with difficult behaviour, defining and agreeing outcomes, use of metaphor and using a variety of techniques to ensure engagement and commitment.  more...

Communicating and Influencing with Integrity This two day presentation skills training course/ workshop covers : understanding how different people communicate because they have different filters, building rapport, excellence in listening, handling conflict, assertiveness. It is delivered by Gill Graves author of Presenting Yourself With Impact. Effective presentation skills are key to success in today's business environment; whether it is  more...

Core Communication Mastery Get right to the business of learning the ICF Core Coaching Competencies essential to the professional coach. Boost your knowledge and stretch your abilities in communication, leadership and change management. Gain a firm grasp of the communications technology effective in creating safe, productive environments conducive to human excellence. 60 ICF hrs.  more...

Public Speaking Presentation Survival School ...ing what you want to say, and being comfortable with your communication skills. In this comprehensive two-day workshop, you will master the skills that will make you a better speaker and presenter. It s like preparing every detail of a party. You are prepared, and it s going to be a smashing success. Learning Objectives * Identify ways to gain rapport with your audience *  more...

Telemarketing - Using A Telephone as a Sales Tool The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically increase your sales success. This one-day workshop will help you hone your communication skills, your ability to persuade, and your ability to personalize each sales call to the person and to each situation.  more...

The Art of Excellent Communication for Business or Pleasure * Learn the art of small talk to help you make friends and business acquaintances * Influence others to get buy-in without feeling like a bully * Make a winning first impression - every time * As a manager or leader, ensure your message comes across the right way * Run relevant, inclusive meetings * Advance your public speaking & presentations  more...

Powerful Sales Presentations Theory This course is intended for those wanting to learn a systematic approach to presenting that will simplify their presentations and make it easier to deliver their message in a professional, logical manner. Participants will learn techniques to improve their communication skills. Participants will explore Important facts about how people learn, retain information and make decisions.We will also  more...

Telemarketing Using A Telephone as a Sales Tool We never stop learning how to improve our selling skills. Virtually everybody in sales today sells over the phone at least part of the time. Perhaps it is time for you to evaluate how you use the telephone and where it fits into your sales and marketing mix. The telephone can supplement, enhance, and sometimes replace other means of marketing and selling. This personal approach can dramatically  more...

Client Care Representative CCR Certified Training Program 2 Days ...Council. Course Objectives include 1. Learn effective communication skills to improve the agenta ™s ability to deal with customers and co-workers. 2. Identify and practice strategies for effectively managing difficult customer situations. 3. Be better prepared to ask the right questions leading to higher problem resolution on first contact. 4. Formulate customer information for  more...

Communicating Confidently in Business ...course you will raise both your personal and professional communication skills to the top 10% of the world a and that is where you will find the most successful people in business and in life. Confident communicators are given more responsibility at work, are given promotions and raises more often, and become great business leaders. When you can communicate clearly and confidently, but  more...

Interviewing and Communication Skills Interviewing skills are essential and our discussion will include ways that you can improve your skills in this area for increased success. This workshop will focus on that, and much, much more.  more...

Advanced Customer Service Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Advance Customer Service- Elite Training Systems Learn how to keep the clients you have and how to get them working on your behalf to land more business! Gain the knowledge you need to be better armed to qualify clients through enhanced communication skills.  more...

Communication Skills Managing time is a myth. We need to manage ourselves in the fixed amount of time we are given. This workshop will help participants zero in on the areas that will provide them with the greatest return.  more...

Interviewing Communication Skills - High Impact Client Interviews Theory - Elite This workshop focuses on proven sales strategies that should be utilized in a customer interaction prior to the recommendation or presentation phase of the selling process.  more...

Essential Communication Skills - computer help A major goal of this workshop is to help participants understand the impact their communication skills have on other people, and how improving these skills can make it easier for them to get along in the workplace.  more...

Conflict Resolution Getting Along in the Workplace Learn: What conflict is & how it can escalate; 5 most common conflict resolution styles; How to increase positive information flow through non-verbal & verbal communication skills; Some effective techniques for intervention; How to strengthen staff trust  more...

Public Speaking Presenting A great presenter has 2 unique qualities: appropriate skills & personal confidence. This confidence comes from knowing what you want to say & being comfortable with your communication skills.  more...

Communication Strategies Communicate with Power Designed to help you improve your interactions with other people in your workplace or at home. It gives learners the opportunity to improve the critical communication skills of listening, asking questions & being aware of nonverbal messages.  more...

Coaching A Leadership Skill Complete This course will consist of: Defining Coaching Interpersonal Communication Skills Self-Disclosure Critical Coaching Skills Learning Styles and Principles Benefits and Consequences  more...

ITIL Service Manager Course Objectives: The ITIL Service Manager is the highest achievement in ITIL training and certification. The path to earning an ITIL Service Manager certification is an intense 10 day in-course learning experience with expected interim self study. The class covers 40% theory, maintaining 60% of the curriculum for practical application through case studies. Candidates are also evaluated  more...