Instructor Led Communication Skills Training in Vic, Australia

Customer Service Excellence Understanding the client Course duration: 1 day a Highly interactive This course is designed to improve the standards and expertise of client service operators by developing the core values, principles, approaches and techniques for world class service approach. The techniques and tools covered will establish a base-line to operate from by understanding the needs and core values of the customer both internally and  more...

Developing Todays Manager ... to lead, inspire and motivate people with their superior communication skills. They develop a strong working trust with the stakeholders and down-liners. They are pragmatic, flexible and embrace change but above all else they know thyself and the importance of applying the a client approacha to everyone around them. This course sets the foundations for minimizing and preventing staff  more...

Meeting skills for leaders Course duration: 1 day a Participant driven workshops In the business world, it is essential for everyone in the workplace to work together to get the job done, and this often involves meetings. For most of us, meetings are a part of the daily work routine, but as often becomes the case, that is what many meetings begin to feel like--routine. This is a back-to-basics guide to organizing and  more...

Presentation Excellence Course duration: 2 days Highly interactive 90 percent of business presentations are conducted for the purpose of information giving and to lead the audience to take some specific action. This 2-day course focuses on both these aspects while cultivating the basics skills required to deliver a dynamic and coherent presentation. Key elements: Design; Preparation; Structure; Audience  more...