Instructor Led Communication Skills Training in Kuala Lumpur, Malaysia

Effective Office Administrative Skills and Duties 11 12 Dec 2012 ...evelop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness Outline Administrative Function - the role and duties of an administrator - make your choice: to be a professional or progressional administrator - staying proactive in a changing workplace Management Function - functions of the management process - identify the  more...

Workplace Communication From Singlish to Standard English 30 Nov 2012 English is recognised as the primary language in our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly give unclear or wrong information to the listener and create a negative image of us and our organisation. In this one-day course,  more...

Customer Service Tool Kit Perfect Phrases in Practice 11 Oct 2012 ... interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good. In order to deliver winning service experience to your customers, you need to master the art of giving unpleasant information in a palatable way. After this course, you can see and feel the advantage that using positive phrases creates for your customers, your  more...

Effective Office Administrative Skills and Duties 4 5 Oct 2012 ...evelop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness Outline Administrative Function - the role and duties of an administrator - make your choice: to be a professional or progressional administrator - staying proactive in a changing workplace Management Function - functions of the management process - identify the  more...

Workplace Communication From Singlish to Standard English 3 Aug 2012 English is recognised as the primary language in our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly give unclear or wrong information to the listener and create a negative image of us and our organisation. In this one-day course,  more...

Customer Service Tool Kit Perfect Phrases in Practice 13 July 2012 ... interactions with customers. As a result of such lack in communication skills, customers may be offended and leave for good. In order to deliver winning service experience to your customers, you need to master the art of giving unpleasant information in a palatable way. After this course, you can see and feel the advantage that using positive phrases creates for your customers, your  more...

Effective Office Administrative Skills and Duties 19 20 July 2012 ...evelop office procedures, critical thinking abilities and communication skills for greater efficiency and effectiveness Outline Administrative Function - the role and duties of an administrator - make your choice: to be a professional or progressional administrator - staying proactive in a changing workplace Management Function - functions of the management process - identify the  more...

Workplace Communication From Singlish to Standard English 24 May 2012 English is recognised as the primary language in our daily communication. However, many of us failed to recognise that we are using a lot of Singlish in our communication with colleagues, customers and foreign delegates. The rampant usage of Singlish may unwittingly give unclear or wrong information to the listener and create a negative image of us and our organisation. In this one-day course,  more...

Communication Skills - High Impact Management Skills Course May 18 2010 How to use communication to create win-win situation  more...

Interpersonal Communication Skills This program is designed to assist in building successful interpersonal relationships and building skills in face-to-face communications, both professionally and personally. The course addresses three major skill area: analyzing and understanding yourself and others; listening productively; and asserting your thoughts and feelings in a constructive manner. Participants learn modes of  more...