Instructor Led Communication Skills Training in Philippines, Phillipines

CompTIA A Certification The CompTIA A+ certification is the industry standard for computer support technicians. The international, vendor-neutral certification proves competence in areas such as installation, preventative maintenance, networking, security and troubleshooting. CompTIA A+ certified technicians also have excellent customer service and communication skills to work with clients.  more...

Basic Customer Service Program Course Outline I. Ita s Our Client a The Customer Service Perspectives II. Communication Skills a. Active Listening b. Asking Questions c. Paraphrasing d. Telephone Etiquette i. Handling Incoming Calls ii. Handling Outgoing Calls III. Suspending Frame of Reference IV. Handling Complaints a. Types of Customer Complaints b. Factors in Complaint Handling c. Golden Rules for  more...